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Sort by: relevance | dateCustomer Engagement Manager
Customer Engagement Manager Contract type: Permanent; Full-Time (37.5 hours per week) Salary Starting: Dependent on experience Performance Bonus: up to 25% of basic annual salary Cash Allowance: £6.3k PA or Company Car Ref: KE/26/01 The Vacancy This is a newly created role within our Business Development directorate. As well as offering an excellent remuneration and benefits package, this opportunity will play a pivotal part in our journey towards a lower carbon future, helping new and existing customers in meeting their sustainability ambitions and supporting the transportation of renewable gases through our network. The Role Reporting to the Director of Business Development, the Customer Engagement Manager is responsible for developing and delivering customer engagement strategies that improve satisfaction, trust, and the gas connection journey for customers within our gas network. The role ensures that customers and stakeholders receive timely, clear, and compliant communications, particularly during connections activity, interruptions, and emergency events within a regulated operating environment. The Customer Engagement Manager will be responsible for leading the customer-facing teams including Customer Services and Energy Advisors (Sales) with responsibility for performance management, objective-setting, employee engagement and development and the consistent delivery of performance, quality, and customer interactions. The workload and allocation of time within the role is envisaged as approximately 50% customer engagement strategy, 30% customer service leadership, and 20% Energy Advisor oversight, with a strong focus on continuous improvement and operational effectiveness. Acting as the “voice of the customer,” the postholder will work cross-functionally with Engineering, Marketing, and Regulation teams, using customer insight, complaints data and performance metrics to ensure a seamless connection journey, reduce complaints, improve transparency and reporting, strengthen safety messaging, and support regulatory and performance commitments. Essential Criteria
Scientist
R&D Scientist (Job Ref: 26N/RDSC) Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for an R&D Scientist to join our Immunoassay Development team at our HQ, based just outside of Crumlin. Location : 61 Largy Road, Crumlin, Co Antrim, BT29 4RR. Contract Offered : Full-time, Permanent Working Hours / Shifts : 4x10 hour shifts, either 7am to 5.40pm or 8am to 6.40pm, Monday to Thursday. What does this role involve? This role will contribute to the development of new diagnostic products and the continued improvement of existing products. Key duties of the role include: • The meeting of targets on established R&D projects. • The familiarisation of current methods and technologies for a given project. • The detailed completion of reports demonstrating rigorous analysis of results. • Generation and upkeep of Design and Development Plans, Risk Management activities and Design Specifications. • The accurate completion of all experimental work associated with the development of diagnostic products from the initial assessment of reagents to the Verification and Validation of the product. • Transfer of the product to manufacturing in accordance with company procedures. • The operation and routine maintenance of various types of departmental equipment and analytical instruments • Development of clinical multiplexed biochip assays. Who can apply? Essential criteria : • Bachelors degree or higher in Biochemistry, Chemistry or a Life Science subject. • Demonstrable understanding of immunoassay principles. • Ability to work independently within the context of a multidisciplinary research team. • Possess excellent organisational and communication skills (written and oral). • Excellent analytical and problem solving skills. Desirable : • Previous experience of immunoassay principles/techniques. • PhD or equivalent experience in a relevant biomedical or life science subject. • Previous experience in clinical research. • Familiarity with a wide variety of laboratory instrumentation including automated systems. • Comprehensive data analysis skills. How do I apply? Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
Site Manager
WORKING HOURS: 52.5 hours per week which will normally be distributed between Monday to Friday 7.00am to 6.00pm. MAIN PURPOSE OF THE ROLE: The post holder will have responsibility for the management of various projects at client sites throughout UK, Ireland and Europe. The post holder will also be responsible for ensuring that each project is delivered to the highest quality finish in a cost effective manner and within agreed programme timeframes. KEY RESPONSIBILITIES: 1. Responsibility for the management of all works on the site to include employees and sub-contractors. 2. Programming of work schedules and ordering materials through the procurement team based in head office. 3. Preparation in readiness before project commencement. 4. Ensuring that all health & safety requirements are adhered to whilst maintaining a high standard of housekeeping by ensuring that all areas of the site are kept clean and tidy at all times. 5. Engagement in site meetings in conjunction with Contracts Managers. 6. To ensure compliance with company policies and procedures, Health and Safety legislation and site presentation is in line with company expectations. 7. Ensuring that all projects reach completion within customer deadlines with minimal snagging and that quality is kept to a high standard to exceed client expectation. 8. Ensuring client satisfaction and quality finish to improve on customer relationships gaining further works. 9. Provide a proactive and highly effective service to our clients. 10. Ensuring cost efficiency at all times. 11. Ensuring the appropriate and timely management and disposal of all waste from site. 12. Complete an up-to-date site diary for submission at the end of each contract. 13. Carry out tool box talks as and when required. 14. Carry out inductions and issue permits to work and ensure that all personnel are signed in and out of site through Chime & Sustain IQ at all times. 15. Effective communication with all relevant teams, both internal and external to include workshop, Quantity Surveyors, Contracts Managers, architects, designers, customers and suppliers in order to build relationships. 16. Carry out weekly reporting including programming, labour levels, requests for information, waste and delivery management. 17. A requirement to work such additional hours, to include night shift, from time to time as may be reasonable and necessary for the proper performance of their duties. 18. To participate and support all Company initiatives with compliance of procedures and requirements for ISO9001, 14001 & 45001, FSC and Investors in People Standards. 19. Any other duties required for the effective operation of the post as deemed by Management. Qualifications · NVQ Level 6 in Construction Management · Valid CSR card. Experience · Minimum 2 years’ experience in a Fit-Out environment. · A minimum 2 years management experience. Skills · Good time management with the ability to organise and prioritise work to meet deadlines. · Ability to work on own initiative and to set deadlines. · Excellent communication skills at all levels. · Management Skills. · Trustworthy and reliable. · Excellent customer service skills. Other · Travel weekly to sites throughout the UK, Ireland Europe, as and when required. · Flexibility to include weekend working when required.
Warehouse Operative
Warehouse Operative – Day Shift Pick Team (WOP27/01) Rate: £13.40 - £13.90 + Weekend Premium The successful candidates will work closely with all members of the Logistics Team to ensure the prompt despatch of customer orders. The role will involve lifting cases of product and working in a chilled environment. Responsibilities will include accurately locating and picking chilled food products to provide a high service level to the customer. You will also be responsible for receipt checking of inbound goods, checking and despatch of outbound goods, stock rotation and assisting with stock checks. Previous experience in a similar role in the food industry, knowledge of food product, storage and rotation and good general education would be beneficial. Hours of work are as per a shift rota. We are an Equal Opportunities Employer
Pension Administrators
We currently have permanent and temporary full time vacancies within our Pension Administration team. You will be working in a busy office environment and your role will involve the following: For this vacancy we are accepting CVs. You will be prompted at the Declaration section to upload a copy. Please read the attached documents which provide further information on the role and the essential criteria required. If using equivalent qualifications, you must state what they are and how they are equivalent. You will be asked to provide evidence of all qualifications should you be successful. Failure to do so will result in withdrawal of any offer of employment. NILGOSC is committed to an Equal Opportunities Policy and to appointing the best person for the job irrespective of religion, political opinion, gender, disability, racial group, age, marital status, sexual orientation or whether or not you have dependants. However, as employees with a disability and males are currently underrepresented in our workforce we would particularly welcome applicants from these groupings. All appointments will be made on merit.
Joiner
H&J Martin Ltd (part of the Lagan Specialist Contracting Group) is now recruiting for a Joiner Company: H&J Martin Limited – Facilities Management Job Type: Full Time, Permanent Location: Rosemount House, Belfast Our Business H&J Martin Limited are a Fit Out and Facilities Management company operating throughout the UK and Ireland. As part of the Lagan Specialist Contracting Group our mission is to provide Construction, Fit Out and Facilities Management solutions in an environment where people feel safe, secure and valued. Role Overview The candidate will work as part of the Mobile Maintenance Technician Team responding to client call outs throughout Northern Ireland. They will be responsible for undertaking various planned maintenance and reactive tasks and providing excellent services to our high-profile customers. *Please see attached document for full Job Description The closing date for completed applications is Thursday 30th April 2026 at 12noon. LAGAN SPECIALIST CONTRACTING GROUP ARE AN EQUAL OPPORTUNITIES EMPLOYER
Credit Control Administrator
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have a new opportunity within our finance team for a Credit Control Administrator. What does our Finance team do? We manage all aspects of finance from invoicing customers, receiving payments, processing supplier invoices and allocating payments. Location : Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered : Full-time, Permanent. We can also consider part time applicants. Working Hours / Shifts : 8.40am to 5.20pm, Monday to Friday, or longer days Monday to Thursday with half day on Friday. What does this role involve? This role is responsible for the processing of customer receipts and credit control. Other duties of the role include: • Issuing invoices. • Customer calls for payments/credit control. • Customer statements. • Bank reconciliations. • Processing of receipts on Sage. • Issuing of credit notes from Sage. • Handling customer queries. • Liaising with logistics and sales teams concerning shipments and orders. • Dealing with the bank regarding export documentation. • Other day to day administration tasks. Who can apply? Essential criteria : • GCSE or equivalent in English language and maths. • Proficient in the use of Microsoft packages such as excel, outlook and word. • Good English communication skills, both written and verbal. • Currently hold the right to work in the United Kingdom. Desirable: • Administration experience in a similar role. • Previous experience in a finance environment. • Previous experience working to deadlines. • Good telephone manner. • Experience with SAP, Sage 500 or Sage X3. How to Apply Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (fast process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants About Randox: An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike. Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment and skill of our workforce, which continue to grow exponentially.
Care Worker
Are you a caring individual with a desire to help elderly and vulnerable people in your community? Are you are seeking a challenging yet rewarding career with career development and advancement opportunities? Come join our team! We currently have opportunities for Full and Part-Time Care Workers in Larne, Whitehead, Carrick, Newtownabbey, Ballyclare, Antrim, Cookstown, Draperstown, North Belfast, Newry and the surrounding areas. No previous experience is required as full training will be provided. We offer Permanent contracts, with flexibility to suit your personal circumstances, paid Access NI, free uniform, pension scheme, Refer a Friend Scheme and 24 hour On-Call support. We also have opportunities for Respite Sits in a range of areas. Is this the career for you, or perhaps a second job to supplement your income? You can find out further information and apply online at www.extra-care.org
Applications Administrator
Applications Administrator – (Job Ref: 26N/APAD) Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have a new opportunity for an Applications Administrator , within our Applications/Technical Support Team. What does the Technical Support team do? Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. Location : 30 Randalstown Road, Antrim, BT41 4LF. Contract Offered : Full-time, Permanent. Working Hours / Shifts : 8am to 5.40pm, Monday to Thursday and 8am to 12.10pm on a Friday. What does this role involve? This role is responsible for the day to day administration within the Applications Department. Full training will be provided on what we do within the department. Key duties of the role include: • The preparation and updating of Instructions For Use (IFU) and Instructions for Specific Applications (ISA) documents in accordance to company procedures. • Responding to requests for IFU and ISA documents. • Updating IFU translations in line with the English IFU in accordance to company procedures. • Updating Randox staff and distributors with any new/revised IFU or ISA documents. • Printing Instrument Manuals for Randox staff. • Preparation of Quality Control Serum sheets in accordance to company procedures. • Preparation of batch files for different products. • General administrative duties within the Applications Department. Who can apply? Essential criteria: • GCSE or equivalent in English language and Maths. • Proficient in the use of Microsoft packages such as Excel, Outlook and Word. • Strong English communication skills, both written and verbal. • Strong organisational skills and attention to detail. • Currently hold the right to work in the United Kingdom, without visa sponsorship. Desirable: • Previous experience in an administration role. • Previous experience working to deadlines. How to Apply Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (fast process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants
Software Test Manager
Software Test Manager – (Job Ref: 26N/STTM) Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Software Test Manager within our Engineering team. Location : Fully onsite - Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL. Contract Offered : Full-time, Permanent. Working Hours / Shifts : 40 hours per week, either 5 days, 8.40am to 5.20pm or 4 days 6.40am to 5.20pm. What does this role involve? This role is responsible for the verification of software of engineering products, as well the supervision of the software testing team. The main duties of the role include: • Liaise with Engineering and R&D teams to determine current and future test requirements in order to plan and coordinate resourcing for each project. • Daily supervision of the Software Test Engineering Team, including conducting appraisals and assisting in the recruitment of new staff. • Coordinate the daily activities of the Software Test Engineering Team, setting objectives and reviewing quality and performance against objectives. • Report on status of test projects to direct and senior management. • Create test strategies for standalone software products or new products containing software. • Develop the Software Test team’s understanding of software and analyser platforms in order to develop appropriate test protocols and broaden team expertise. • Create, locate and acquire data required for testing assignments. • Estimate Software Testing activities as required by the Project Manager. • Create verification test cases to assure: Quality, Functionality, Reliability and Usability of standalone software products or products containing software. • Execute test cases on standalone software products or products containing software. • Identify and record software defects within a problem-tracking system. • Ensure Software Test team deliverables are of a high quality standard and comply with appropriate internal procedures and International standards. • Partake in reviews to determine the status of software and associated products to ensure products released by Randox have been suitably verified. • Assist in training of company staff in use of internally developed software products. Who can apply? Essential criteria: • Qualified to degree level in a software related discipline. • Minimum of 5 years experience working within a Software Test environment. • Familiarity with at least 2 of the following programming languages: C#, C++, Delphi, VB and Java. • Excellent knowledge of software testing processes and testing methodologies such as V-Model, Waterfall and Agile. • Experience working to strict deadlines. • Strong knowledge of both manual and automated software testing. • Strong communication and teamwork skills. Desirable criteria: • Previous management experience. • Previous software manager experience. • Experience in the use of automated test software such as Ranorex. • Experience in the use of bug tracking software such as SpiraPlan.
