Jobs in Ireland
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BROTHERS OF CHARITY SERVICES –WEST REGION POSTS: PERMANENT PART-TIME SOCIAL CARE WORKERS 3 X Permanent Part-Time 45 hours per fortnight 1 X Permanent Part-Time 60 hours per fortnight CURLEW ADULT SERVICES (Boyle, Ballaghaderreen, Frenchpark areas) Ref: 78285 A panel may be formed as a result of this campaign from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. DESCRIPTION AND VISION OF SERVICES The Brothers of Charity Services Ireland – West Region provide a community based, person centred service focusing on the needs and abilities of children and adults with intellectual disabilities. The vision of the service is to support people with intellectual disabilities to achieve a full and valued life in their community, in line with best practice both nationally and internationally. Working in partnership with each person supported by services, and their family and communities, we aim to create opportunities for people supported by services to have ordinary life experiences and to be closely connected to family and friends. We are committed to supporting people to live a life of their choosing, and the provision of quality services to meet the needs of the people we support. Curlew Adult Services provide a range of community based servicesincluding day, residential, respite, community outreach, family support and a range of multidisciplinary support services. People are supported in various types of day settings – day centres, supported employment, social and micro enterprises, training and education and these can be in groups or individualised. People are supported in residential settings in their own homes in the community individually and in groups with different staffing support levels depending on their levels of disability. Our Services are person centred focusing on the needs and abilities of adults with intellectual disabilities and autism. Our focus going forward is to form a relationship/partnership with each individual and their family and communities, supporting people to plan and direct their own service so that they can enjoy a life with a healthy balance of supports. We wish to create opportunities for people who use our service to have valued social roles in their communities and to form friendships. We wish to recruit innovative, creative and motivated people who will relish the opportunity to assist in achieving this vision as part of a team. We are looking for people who will be flexible and adapt to the needs of particular individuals they supportand are open to change. Location: Curlew Adult Services (Boyle, Ballaghaderreen, Frenchpark Areas). Staff allocation could be either within residential/respite/day settings or in community services or in an individual’s own home. The appointee will initially commence working in one particular area of the Curlew services and this work location may change due to future service needs. The Role: Social Care Workers fulfil a key worker supportive and advocative role for individuals supported by the service. The Social Care Worker role is to support the person in all aspects of their life focusing on the individual’s ability and promoting independence and development of skills at all times. The Social Care Worker will assist and support people who use the service with development of their individual person centred plans and the achievement of associated outcomes, and critically, will support people who use the service to make informed choices and fulfil their potential. They will encourage participation in the community through inclusive and creative thinking, seek opportunities for new experiences and encourage positive risk taking in leading to informed choices. The successful candidate will provide leadership and supervision at a local level, ensuring the service delivered is person-centred. Reporting/Responsible to: Team Leader/Team Manager/Area Manager Qualifications: Candidates must hold one of the following qualifications: Experience: · Experience working with individuals with an intellectual disability and individuals with challenging behaviour is desirable. Full training will be provided. · Experience in the area of goal setting and programme implementation through a person centred approach is also desirable. · Working within a staff team and shift leading at times. Skills: Candidates must demonstrate: · Leadership and networking skills - Staff will be expected to network with local community groups and develop positive links for the individuals who use the service. · Excellent organisational and planning skills, with the ability to support goal setting, putting goals into action and following through to the achievement of outcomes · The ability to communicate effectively in both written and verbal forms and excellent report writing and record keeping skills · Creativity, initiative and self-motivation · Commitment to current best practice internationally and co-operating in an interdisciplinary team environment with a person-centred philosophy · The ability to exercise good judgement, discretion and confidentiality · Excellent listening skills, patience and a sense of humour Working Hours: 3 X Permanent Part-Time 45 hours per fortnight 1 X Permanent Part-Time 60 hours per fortnight · All posts are based on a 14-day duty roster. The successful candidates may be required to work to accommodate an integrated day service, with weekend work, some split duty hours, public holidays, evening/night duty and sleep-ins to meet service needs. The Brothers of Charity Services model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 22 days per annum (pro-rata for part-time), i.e. 8.46 hours per 100 hours worked. Appropriate service related leave will be granted after 5 and 10 years’ service respectively. Remuneration: Department of Health Social Care Worker salary scale as at 01/03/2025 apply: €39,951 x 11 increments - €55,049 per annum (pro-rata for part-time). A long service increment €56,089 per annum (pro-rata for part-time) is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays and night duty when worked. Salary quoted is based on a 39 hour working week. The successful candidate will be granted incremental credit subject to satisfactory verification of previous public sector service. Tenure: All posts are Permanent, Part-Time and Pensionable A panel may be formed as a result of this process from which subsequent permanent, temporary or fixed term Social Care Worker appointments within the Curlew Service location may be offered over the next 6 to 12 months. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. JOB DESCRIPTION The Brothers of Charity Services model of service is based on Personal Outcome Measures requiring employees to be flexible both in their approach and their working hours to provide a quality person centred service in an individualised way. For further information on the job description, please see attached the full job description. Informal enquiries for this post to Tommie Scanlon, Curlew Services Area Manager on 087 169 7954 Closing date for receipt of completed application forms /CV’s on-line is Friday 25th April 2025 Interview date is scheduled for Wednesday 28th May 2025. The Brothers of Charity Services Ireland is an equal opportunities employer INDW
Staff Nurse/enhanced Nurse
BROTHERS OF CHARITY SERVICES –WEST REGION POSTS: STAFF NURSE/*ENHANCED NURSE 3 x Permanent Part-Time 50 hours a fortnight CURLEW ADULT SERVICES (Boyle, Ballaghaderreen, Frenchpark areas) Ref: 78281 A panel may be formed as a result of this campaign from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. DESCRIPTION AND VISION OF SERVICES The Brothers of Charity Services Ireland – West Region provide a community based, person centred service focusing on the needs and abilities of children and adults with intellectual disabilities. The vision of the service is to support people with intellectual disabilities to achieve a full and valued life in their community, in line with best practice both nationally and internationally. Working in partnership with each person supported by services, and their family and communities, we aim to create opportunities for people supported by services to have ordinary life experiences and to be closely connected to family and friends. We are committed to supporting people to live a life of their choosing, and the provision of quality services to meet the needs of the people we support. Curlew Adult Services provide a range of community based servicesincluding day, residential, respite, community outreach, family support and a range of multidisciplinary support services. People are supported in various types of day settings – day centres, supported employment, social and micro enterprises, training and education and these can be in groups or individualised. People are supported in residential settings in their own homes in the community individually and in groups with different staffing support levels depending on their levels of disability. Our Services are person centred focusing on the needs and abilities of adults with intellectual disabilities and autism. Our focus going forward is to form a relationship/partnership with each individual and their family and communities, supporting people to plan and direct their own service so that they can enjoy a life with a healthy balance of supports. We wish to create opportunities for people who use our service to have valued social roles in their communities and to form friendships. We wish to recruit innovative, creative and motivated people who will relish the opportunity to assist in achieving this vision as part of a team. We are looking for people who will be flexible and adapt to the needs of particular individuals they supportand are open to change. Location: Curlew Adult Services (Boyle, Ballaghaderreen, Frenchpark Areas). Staff allocation could be either within residential/respite/day settings or in community services or in an individual’s own home. The appointee will initially commence working in one particular area of the Curlew services and this work location may change due to future service needs. Reporting/Responsible to: Team Leader/Team Manager /Area Manager Working With: People supported and their families/Team Leader/Multidisciplinary staff/Service Management. Qualifications: Candidates must have - · A current Live Register Certificate from the NMBI (An Bord Altranais), RNID or RGN qualification is essential. · A full clean manual Driving Licence, which qualifies you to drive manual transmission vehicles on Irish Roads is an essential requirement. It may also be necessary for the appointee to obtain a Class D1 Driving Licence (if not already in possession of one). Assistance will be given towards this purpose of obtaining a class D1 licence. Experience: Experience and an appreciation of the responsibilities of the post and issues affecting the everyday lives of individuals with an Intellectual Disability is desirable. Full training will be provided. Skills: Candidates must demonstrate: · Good judgement, discretion and confidentiality. · The ability to communicate effectively in both written and verbal forms, and to communicate sensitively with family members and work with them for the best outcomes. · Creative problem solving skills. · The ability to work independently and seek support from multi-disciplinary colleagues as appropriate. · Patience, flexibility, creativity and eagerness to become involved in a range of activities. · Ability to educate other staff and family members in positive health promotion needs. · The successful candidate will be required to co-operate in a team environment with a person-centred philosophy, participate in person-centred planning, individual reviews, team meetings, attend and participate in training courses, and actively contribute to team based performance management. Working Hours: All posts are based on a 14-day duty roster. The successful candidate will be required to work days, evenings, weekends, public holidays, sleepovers and night duty to meet service needs. The Brothers of Charity Services model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 24 days pro rata per annum (pro-rata for part-time). Appropriate service related leave will be granted after 5 and 10 years’ service respectively. Remuneration ( Department of Health salary scales as at 01/03/2025 apply): Staff Nurse - €36,919 x 12 increments - €53,340 per annum (pro-rata for part-time). Long Service Increment €54,928 per annum (pro-rata for part-time) is granted after 3 years on the maximum of the scale. *Enhanced Nurse – € 43,872 x 7 increments - €55,093 per annum (pro-rata for part-time). Long Service Increment €56,706 per annum (pro-rata for part-time) is granted after 3 years on the maximum of the scale. *As per HSE HR Circular 022/2019 – Nursing and Midwifery - the Enhanced Nurse / Midwife Practice Contract https://www.hse.ie/eng/staff/resources/hr-circulars/hr-circular-022-2019-re-enhanced-nurse-midwife-contract.pdf ; once a staff nurse reaches point 4 on the Staff Nurse salary scale, they become eligible to apply for the role of Enhanced Nurse. Any Staff Nurse who wishes to avail of the Enhanced Nurse role will have to submit an application and also meet the qualifying criteria. Salary quoted is based on a 37.5 hour working week. The successful candidate will be granted incremental credit subject to satisfactory verification of previous relevant nursing service. The Brothers of Charity Services model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Additional payments will be made for weekends, public holidays, and sleep-ins and night duty when worked. A location allowance of €2,637 per annum (pro-rata for part-time) will also be paid when assigned to services where 75% of the persons supported have a diagnosis of severe/profound intellectual disability. Tenure: All posts are Permanent, Part-Time and Pensionable. A panel may be formed as a result of this process from which subsequent permanent, temporary or fixed term Staff Nurse / Enhanced Nurse appointments within the Curlew Service location may be offered over the next 6 to 12 months. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. JOB DESCRIPTION The Brothers of Charity Services model of service is based on Personal Outcome Measures requiring employees to be flexible and creative in their approach and in their working hours to provide a quality service delivery for each individual. Specific Conditions: · Staff must have a positive attitude towards working with persons with an intellectual disability and help to ensure that they lead as normal and enjoyable a life as possible. · Staff must treat each person with an intellectual disability as an individual and at all times acknowledge and respect the rights and personal dignity of the person with an intellectual disability. · Staff are required to establish and maintain relationships with adults with disabilities that are based on respect and equality and that promote their independence. Main duties and functions: · Develop a good working relationship with families and key people involved with the people supported by the services, as appropriate. · Actively pursue and ensure the delivery of a person centred service, through the delivery of Personal Outcomes. Be involved as a Key Worker and assist other team members in their role as Key Workers. · Record and monitor outcomes and track progress. · Be aware of and take responsibility in ensuring compliance with HIQA standards. · Formulate and implement programmes designed for the needs of the individual, in co-operation with the multidisciplinary team as required. · Take responsibility for the supply, storage, stock and administration of medications in accordance with the policy of the Service. · Take part in the education and training of care assistants in responsible and safe medication management and carry out practical assessments of their competence in their area of work. · Assist the people we support with personal banking and ensuring adherence to the National Guidelines on managing individual’s finances. · Devise appropriate programmes of activity for the individual in line with their expressed or felt needs and desires. · Keep appropriate records to enable full reports regarding the people supported to be available including individual person plans, personal outcomes assessments and reviews. · Promote community integration and maximum participation for the individual. · Support and direct the work of Support Workers and provide feedback and direction as required. · Drive the service vehicle and escort the people we support on transport as required in order to meet their needs. · Be an active member of your assigned team. · Ensure that individual’s money is spent according to their wishes and all that appropriate records are kept of same in line with policy. Awareness of resource management is also important with the ability to achieve efficiencies in resource usage. · Co-operate on all aspects of programmes with the staff team and the multidisciplinary team. · Ensure that a good working relationship is fostered and maintained in the work place. · Facilitate reporting at Individual Plan meetings and at people supported review meetings. · Ensure that all accidents/incidents to the people supported by the services, staff or visitors or equipment are reported promptly and that all staff are made fully aware of the contents of the Safety Statement for the Centre. Record all incidents/accidents as per the AIRS system. · Ensure that high standard of hygiene is maintained in the house’s, by carrying out household duties such as cooking, cleaning, and laundry work. Be responsible to ensure that hygiene and infection control standards are actively enforced. · Operate within the policies and procedures of the Services at all times. · Comply with all national regulations and standards as set down by HIQA. · Ensure confidentiality is maintained in all matters concerning the people supported by the services including the safe storage of reports and records. · Embrace change and take on new developments in I.T. around storage of records and inputting of data onto databases. · Promote dignity at work and show respect to the people we support, colleagues and stakeholders in the course of duty. · Perform such other duties appropriate to the post as may be assigned from time to time by the Team Manager/Deputy. The duties must be carried out in person at all times. · As the duties and responsibilities of any post in the Services are likely to change with the ongoing need of the people supported by the services, i.e. age, level of disability, Personal Outcome Measures etc., staff are expected to have a high level of flexibility, willingness and an ability to develop new approaches to their work as the people we support needs demand. The role of the post holder will not be limited by reference to this Job Description. It would be expected that the role will evolve as professional, structural and people supported demands change and the post holder will be expected to demonstrate flexibility skills that will facilitate this. Enhanced Nurse additional duties and responsibilities if applicable: The following outline the additional roles and responsibilities incumbent on you in your new role as an Enhanced Nurse and are in addition to the duties that are outlined in your job description for your current nursing role. 1. To practice Nursing according to the Code of Professional Conduct issued by the Bord Altranais agus Cnáimhseachais na hÉireann (Nursing Midwifery Board Ireland) and Professional Clinical Guidelines; 2. To work within your scope of practice and take measures to maintain and enhance the competence necessary for professional practice; 3. Complying with and adhere to all relevant policies and procedures; 4. Promoting the safety, health, welfare and social wellbeing of persons supported and respect the dignity and confidentiality of persons supported and their families; 5. Promoting persons supported advocacy and maintain persons supported privacy and dignity; 6. Performing the full range of clinical duties appropriate to your area of practice and as determined by your line manager to ensure a comprehensive nursing service is delivered to the persons supported you work with; 7. Maintaining appropriate and accurate written/electronic nursing records, person centred plans and care plans regarding person supported support in accordance with local / national / professional guidelines 8. Utilising appropriate evidence-based and recognised screening tools, risk prediction models, assessment and enhanced skills to support person supported in their home (e.g. Early Warning Scores, Falls Assessment); 9. Supporting and cooperating with the sharing of tasks as per national agreements; 10. Engaging in continuous skill acquisition and be supported as appropriate in doing so to ensure the ongoing development of the enhanced role 11. Taking responsibility for own competency and learning and development needs and actively contribute to the learning and development of the wider nursing, multi-disciplinary and primary care team 12. Completing all mandatory training as deemed necessary by the Director of Nursing, the employer and Bord Altranais agus Cnáimhseachais na hÉireann (Nursing Midwifery Board Ireland); 13. Supporting the training and education of nursing students and participating in the clinical/ workplace induction of new nursing and clinical support staff (e.g. Care Assistants and other relevant grades in the ID Sector). 14. Contributing to the identification of training needs pertinent to the clinical area; 15. Developing clinical teaching skills and participating in the planning and implementation of orientation, training and teaching programmes for nursing students and other healthcare staff allocated to the service e.g. Preceptorship, mentoring and coaching. 16. Co-operating with and implement, where appropriate, strategies developed to move work to the community, including decongregation of settings; 17. Co-operate with changes arising from implementation of the recommendations of the review of nursing and non-nursing in all areas including areas and changes arising from the implementation of national policies and legislation.[1] 18. Participating in clinical governance structures within the local / regional / national clinical governance framework; 19. Reporting complaints/ incidents and assist with the investigation of same as appropriate; 20. Facilitating and support the delegation of appropriate tasks to other clinical support grades as part of the nursing team; 21. Co-operating with the implementation of the agreed new structures developed to support Integrated Care Organisations and Government policy in the sector.[2] 22. Supporting the implementation of all recommendations from the HCA review including development of appropriate policies and guidelines to promote and sustain delegation; 23. Co-operating with the introduction of ICT systems including those to support the Safe Nurse Staffing Framework, or any agreed alternative as may apply in the ID sector, and input, utilise and analyse the data; 24. Collecting and input data on nursing metrics or other metrics relevant to persons supported; 25. Ensuring that records are protected and managed as per HSE / local policy and in accordance with relevant legislation; 26. Working closely with colleagues across health services in order to provide a seamless service delivery to the persons supported as part of integration; 27. Participating in and contributing to and providing data as required to any verification process at local, regional or national level for the purposes of documenting and assuring delivery of the range of duties specified in this Contract; 28. Undertake any other duties in accordance with your scope of practice as may be assigned by the Assistant Director of Nursing, Clinical Nurse Manager II or Employer. Senior Nurse additional duties and responsibilities if applicable: The provision contained in Clause 8 of HSE HR Circular 17/2013 requires that you take on the role and responsibility of appropriate higher grades where required, provided this period does not exceed 3 months. The role of the post holder will not be limited by reference to this Job Description. It is expected that the role will evolve as professional, structural and people supported demands change, with the post holder being expected to demonstrate flexibility skills that will facilitate this. [1] For example; Time to Move on from Congregate settings; New Directions; Assisted Decision Making legislation [2] Including Time to Move on from Congregate settings; New Directions; Assisted Decision Making legislation. Engagement and Consultation on these matters with the relevant trade union will occur Informal enquiries for this post to Tommie Scanlon, Curlew Services Area Manager on 087 169 7954 Closing date for receipt of completed application forms /CV’s on-line is 5pm, Friday 25th April 2025 Interview date is scheduled for Wednesday 28th May 2025 The Brothers of Charity Services Ireland is an equal opportunities employer INDW
Safety & Security Manager
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 7 JOB PURPOSE: To take the day-to-day lead role in advising and guiding the Housing Executive in the prevention of and response to abusive behaviours towards staff, working in partnership with key stakeholders. REQUIREMENTS: 1. A) Possess a degree or equivalent level qualification (Level 6*). or B) Can demonstrate at least 5 years’ relevant experience and can demonstrate evidence of equivalent continuing professional development of experiential learning. *Refer to Qualifications Framework for equivalencies. It will be the responsibility of the applicant to demonstrate equivalency APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Energy Advisor
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 4 JOB PURPOSE: The Energy Advisor will provide a telephone and outreach service engaging with customers, to enable, empower and inform them on energy efficiency. To give customers impartial advice and information on energy efficiency e.g. home water heating and consumption, renewable energy and low carbon transportation options. The role will involve either working as part of the Customer Service function, managing all customer energy query types in line with Service Level Agreements and Key Performance Indicators, or in the Outreach Service, providing advice by attending events, or giving presentations in schools and in at community advice sessions. REQUIREMENTS: 1. Either A) Possess a minimum of a BTEC Higher or equivalent (Level 4*) of qualification OR B) Can demonstrate at least two years relevant customer service experience with evidence of training / learning in energy advice matters. (Please include dates) *Refer to Qualifications Framework for equivalencies APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Customer Services Unit Advisor
Key Responsibilities This will include the delivery of a range of services including, but not limited to: 1. Responding in a timely and professional manner to customer contact using a range of communication methods. 2. Recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 3. Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs. 4. Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 5. Using a wide range of computer packages to record, manage and retrieve information, for example IT systems to accurately record repairs. 6. Implementing/advising on policies and procedures including response maintenance and other business areas where required. 7. Take an active and positive role within the team, working together to meet business objectives. 8. Monitoring and escalating maintenance performance issues to CSU Supervisor and CSU Manager where appropriate. 9. Recording grounds maintenance repairs and booking appointments for grounds maintenance inspections. 10. Arranging gas and other required Health and Safety checks by appointment. 11. Carrying out customer surveys when requested. In addition to the main duties detailed above, the post holder may also be expected to carry out other specific duties relevant to the Customer Services Unit in which they successfully obtain a post. Examples of such duties may include but are not limited to: 12. Providing support to the public counter when required. 13. Providing administrative support to Income Collection Units as required. 14. Attending business meetings to support CSU management as necessary. 15. Triaging homeless applicants, accurately recording information and passing this to the appropriate staff member. 16. Providing support to the telephony unit as required. General 17. To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required. 18. To ensure continued and effective working relationships with key internal and external stakeholders. 19. To promote continuous service improvement by working with customers and other Agencies to improve service delivery. 20. To represent the CSU team as required and provide support and cover for the other team members as and when required. 21. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE. 22. To adhere to the core values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 23. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 24. To participate and/or facilitate working groups, committees and other internal forums as required. 25. To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team resilience and meet organisational need. 26. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to. 27. To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team. 28. To manage their own performance and be flexible and responsive to change. Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with strategic corporate programmes and projects. Knowledge, Skills and Experience 1. Possess five GCSEs or equivalent qualification plus at least one year’s customer service experience. Or Can demonstrate at least 2 years’ customer service experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training. Knowledge, Skills and Experience (continued) 2. Experience in using a range of computer packages including Word, Excel, Outlook, etc. Knowledge, Skills and Experience (continued) 3. Experience in dealing appropriately with customers in a challenging environment (to be assessed at interview) 4. Applicants must demonstrate (to be assessed at interview) • Ability to actively listen • Attention to detail and organisational skills • Knowledge of a service or product • Ability to work as part of a team • Conflict resolution skills Location* All of our employees are assigned a base location, which for this role will be the Housing Centre, 2 Adelaide Street, Belfast, BT2 8PB. The role includes regular travel throughout NI. Hours* The contractual hours are 37 hours per week and are normally Monday to Friday, 9.00 am to 5.00 pm. A flexible Working Hours Scheme is in operation with core hours of 10am-12pm and 2pm-4pm and we also seek to enable our people to work flexibly in respect to when they work*. *In line with our commitment to flexibility we are happy to discuss this with the successful candidate with options being dependent on the nature of your role. Annual Leave You will be entitled to a minimum of 23 days annual leave per year. The leave year runs from January to December, and you will also be entitled to 12 public holidays. Probation Your employment will be subject to a satisfactory completion of a probation period of 6 months during which time your progress will be monitored and feedback will be provided. You will be obliged to follow all the procedures and rules laid down by the Housing Executive. Period of Notice You may terminate your employment by giving one month’s notice in writing, terminating on the last day of a calendar month. If your employment is being terminated, the period of notice to be given will be as recommended for Local Government Officers in line with terms and conditions. Other Benefits There are many benefits of working for the Housing Executive including: • Learning and development opportunities • Flexible working and family friendly policies • Volunteering and fundraising policy • Cycle to Work Scheme • Onsite Occupational Health services which includes flu jabs and complementary Fitech health and wellbeing assessments • Inspire Workplaces – providing free, confidential counselling and support to employees 24/7 • Corporate gym membership, fitness classes and access to our inhouse gyms available at Housing Centre, Belfast and Marlborough House, Craigavon. Pre-Employment Checks Appointment is subject to; (i) A satisfactory medical declaration. (ii) Receipt of satisfactory references. References will only be sought as part of a pre-employment check prior to appointment. One reference must be a current employer or, if not currently employed, the most recent employer who would have knowledge of the successful candidate in a working environment. Candidates must be specific when providing address/contact details for referees. (iii) A satisfactory Access NI Basic Disclosure Check through a Responsible Body. Please note that a criminal conviction does not necessarily debar any applicant from obtaining employment. (iv) Providing the required documentation to satisfy the essential criteria i.e. proof of qualifications. It is important to note that if you do not provide the requested documentation you will not be able to take up post. (v) Documentation Checks for the Prevention of Illegal Working - It is your responsibility to demonstrate you are entitled to work in the United Kingdom. If you are unable to produce the relevant documents, or the documents are not satisfactory, the offer of employment may be withdrawn. You will be required to produce original documents to verify your identity, one of which must be photographic identification. Canvassing Canvassing, in any form, oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate.
Regional Investment Planning Officer
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 6 JOB PURPOSE: To assist the Regional Investment Planning Manager in ensuring that regional, area and estate-based investment programmes, plans and strategies are in place to deliver the Asset Management Strategy and 10 Year Investment Plan. REQUIREMENTS: 1. i) Possess a degree or equivalent Level 6 qualification PLUS 2 years’ relevant experience OR ii) Can demonstrate equivalent continuing professional development or experiential learning AND a minimum of 3 years’ relevant experience APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Speech And Language Therapy Assistant, Adult Services
St. Michael’s House is a community based voluntary organisation founded in 1955 which provides facilities and services to over 1,700 people with intellectual disabilities and their families in the greater Dublin area. Within Adult Services we provide services in three regions: North Region (Ballymun); North-East Region (Coolock & Baldoyle); Southern Region (Goatstown). We are currently looking to recruit for the following post: Please outline in your cover letter your suitability for the role with the above in mind, as candidates will be short-listed for interview based on the above criteria. Only candidates shortlisted for interview will be contacted. Please remember to include a valid email address as this is the way you will be contacted. A panel may be formed of candidates successful at interview for additional vacancies as and if they arise. Informal enquiries for this position are welcomed by: Mary Sloan (Clinical Specialist SLT) at 087 3728191 or mary.sloan@smh.ie [Thurs 10thApril – Thurs 17th April 2025]. Caroline Howorth (SLT Manager in Charge iii) at 0872026364 or caroline.howorth@smh.ie [Tues 22ndApril – Friday 2nd May 2025] Closing Date for receipt of applications is Friday 2nd May 2025 @ 10am. To apply: https://www.rezoomo.com/job/78249/ St. Michaels House is an equal opportunities employer
Senior Speech & Language Therapist - Adult Services
St. Michael’s House is a community based voluntary organisation founded in 1955 which provides facilities and services to over 1,700 people with intellectual disabilities and their families in the greater Dublin area. Within Adult Services we provide services in three regions: North Region (Ballymun); North-East Region (Coolock & Baldoyle); Southern Region (Goatstown). We are currently looking to recruit for the following post: • 1 x Senior Speech & Language Therapist- Adult Services (Two years Fixed term Contract, Full Time) The successful candidate will join the existing team of Speech and Language Therapists in delivering quality Speech and Language Therapy Services to adults with intellectual disabilities. The successful candidate will be responsible for the development and delivery of Speech and Language Therapy services to adults with intellectual disabilities, under the direction of the SLT Manager in Charge iii, and in close cooperation with multi-disciplinary clinical and frontline colleagues. The post will require some flexibility across the St. Michael’s House regions in response to service user needs. Supervision will be provided by SLT Manager in Charge iii. St. Michael’s House seeks to employ proactive and progressive individuals who identify with the ethos of providing a continuum of innovative services that support people with an intellectual disability to live full lives in the community. Essential Criteria for Post: • Candidates must, on the closing date possess: (i) the B. Sc degree (Clinical Speech and Language Studies) from the University of Dublin/ NUIG or UCC OR (ii) the BA (Moderatorship)(Remedial Linguistics) from the University of Dublin OR (iii) the M.SC in Speech & Language Therapy (Professional Qualification) from the University of Limerick OR (iv) Licentiateship from the College of Speech Therapists OR (v) A validated Speech & Language qualification at least equivalent to (i), (ii), (iii) or (iv) above • Be registered with CORU • Minimum of 3 years post-graduate working experience as a Speech and Language Therapist • Have experience working in the area of adult intellectual disability services • Have experience working as part of a multi-disciplinary team to support families and staff Desirable for Post: • An undergraduate or post-graduate qualification in dysphagia would be desirable, but is not essential. • Have Certification in LÁMH, PECS, Intensive Interaction. • Full clean drivers licence and use of a car Please outline in your cover letter your suitability for the roles with the above in mind, as candidates will be short-listed for interview based on the above criteria. Only candidates shortlisted for interview will be contacted. Please remember to include a valid email address as this is the way you will be contacted. A panel may be formed of candidates successful at interview for additional vacancies as and if they arise. Informal enquiries for this position are welcomed by: Mary Sloan (Clinical Specialist SLT) at 087 3728191 or mary.sloan@smh.ie [Thurs 10th April – Thurs 17th April 2025]. Caroline Howorth (SLT Manager in Charge iii) at 0872026364 or caroline.howorth@smh.ie [Tues 22nd April – Friday 2nd May 2025] Closing Date for receipt of applications is Friday 2nd May 2025 @ 10am. To apply: https://www.rezoomo.com/job/78255/ St. Michaels House is an equal opportunities employer
Retail Associate
Retail Associate - Castlebar Full Time, 37.5 hours per week. Fixed term contract ending January 2026 Sales associates at Three are motivated and personable with a real passion for customers and a desire to achieve business results Our Sales Associates push the boundaries to deliver the best experience possible for our customers, while working with our direct and wider team to drive sales and exceed sales targets. At Three, our values are important to us and define who we are. These values help us to develop a culture of empowerment, ownership and achievement. What else it involves You will deliver excellent Customer service living our value "We focus on the customer" There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!
District Manager
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet products with 2,700+ shops across Europe. We are driven by the desire to make the life of pets and pets owners simpler, better and happier. Maxi Zoo is Ireland’s largest pet retailer with 34 stores located across Ireland and a growing Omnichannel business. We employ over 350 people and were certified as a Great Place to Work in 2024. We are recruiting for a fixed term District Manager to join our head office team. A district manager has operational and financial responsibility for a defined region or territory. Their duties include providing training and development for staff, ensuring quality consistency across the region and increasing sales and profitability in their region. Applicants for this role need to hold a full clean drivers licence and be able to travel to stores in Dublin, Wicklow, Kildare and surrounding counties, this role also includes infrequent travel to our head office in Ballincollig, Co. Cork. Minimum Education & Skills required A degree or equivalent in a management/business Full, driving licence with 2 years' experience is essential. Excellent knowledge of Planning, Forecasting and Decision Support activities. Competence to support, develop and motivate a large team. Work Experience Minimum of 3 + years management experience in a similar role is desirable. Experience of managing diverse business models is essential. Experience of working in a sales focused training environment. Experience in managing, leading and developing a multidisciplinary team - strong people management skills are essential. Job purpose Leadership - Sustainable set up, coaching and steering of professional competent store managers within the assigned district/area Business Focus - Driving district/area performance and efficiency based on extensive market awareness/understanding to achieve and surpass business targets Operational Excellence - Ensuring a consistent implementation of all standards based on profound store processes understanding to reach an international consistent brand image and accelerate process efficiencies Corporate Compliance - Securing compliance on legal and organisational regulations regarding Corporate Centre standards as well as country specific policies Performing role model ship in terms of leadership, collaboration, communication and engagement; Conveying an outstanding level of customer centricity to assigned store staff (e.g. via e-learnings, Mystery Shopper monitoring and regular observation during trainings on the job); 1st level support to store managers. Professional and disciplinary lead, performance appraisals, recruiting and coaching of store managers; managing and supporting change according to corporate strategy defaults. Supporting store managers in building up successful/professional store teams (e.g. through the facilitation of continuous professional and personal team development); identification and sustainable development of talents among store staff in terms of succession; fostering of an effective exchange of best practices. Efficiency oriented management of sales activities through the use of profound market/retail expertise as well as the continuous analysis of central sales KPI to drive sales results and surpass commercial targets. Sales steering and personal cost planning as well as cost monitoring (e.g. write downs, maintenance costs, stock optimization) to realise budget and using opportunities for comprehensive cost-optimization to sustainably enhance profitability. Derivation and execution of effective measures to sustainably realise specific and superordinate sales strategies; continuous exchange with Sales Director/HQ on sales strategy, area/district performance, overall target achievement, change progress and human relations. Assure consistent transparency on corporate strategy, process demands as well as corporate values and ethics across assigned area/district by exchange with Sales Director / HQ. Securing compliance with all process standards (operational manuals, merchandising handbook, …) and relevant legal requirements (in particular health and safety regulations) through predefined store checks and regular store visits. Why join us? Competitive salary Company Car Hybrid Working Arrangements Remote working 1 day per week Pension Employee Discount -we offer employee discount of up to 40% in our stores and 20% in our Salon Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave Refer a friend scheme Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. Community-A chance to work in an environment where employees and customers share the same passion for animals Annual leave- starting at 21 days and rising to 23 days at year 6. Employee assistance programme CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
