Jobs in Antrim
Sort by: relevance | dateClerical Officer
The Person If appointed, you will work as part of a team of Clerical Officers and will be responsible for the day to day administrative work of the Finance Office to ensure high quality service delivery. You may previously have worked effectively within a team in the past or be able and willing to do so, and you should have the ability to communicate clearly and effectively as you carry out your new and important role. About the Role Clerical Officers appointed to the Finance Office may be asked to work within any of these sections: Payroll, Pensions, Claims and Accounts Payable. Core Responsibilities Main duties and responsibilities of the job: The Guaranteed Interview Scheme (GIS) supports applicants with disabilities or those with a long-term impairment or health condition, that is expected to last for at least 12 months by offering an interview to disabled people who meet the essential criteria for the job. If you are applying under GIS it is therefore important that you include all relevant information in your application form. You should refer to the Guidance on Recruitment and Selection for Applicants for more information. If an assessment or test is used as a shortlisting tool, then applicants applying under GIS will not be required to complete the assessment or test and will be offered a guaranteed interview, provided that they demonstrate in their application form that they meet the essential criteria for the role. In instances where an assessment or test forms part of the selection process and is not a shortlisting tool, then all applicants must meet the minimum standard required for that assessment or test, including those applying under GIS. Key Employee Benefits We offer an annual leave allowance of 25 days, increasing by one day per year up to a maximum of 30 days. In addition, we offer 12 days of public and privilege holidays. The Assembly Commission will enrol you into the Civil Service Pension Scheme from the first day of employment. Staff contribute between 4 and 9% of salary and the Assembly Commission contributes a further 34.25%. We also offer a range of non-salary benefits which include hybrid working; supportive family friendly policies; flexi-time; health and wellbeing initiatives including an Employee Assistance Programme; supported learning and development; Cycle to Work Scheme; Payroll Giving; and volunteering opportunities. The successful applicant will be given suitable training, including formal specialised courses as necessary. As an equal opportunities employer, we are happy to talk about the possibility of flexible working in this role with the successful applicant. Terms and Conditions of Appointment This is a permanent appointment. The successful candidate will be an employee of the Assembly Commission. All appointments are subject to the satisfactory completion of a six-month probationary period. The standard working week is 37 hours, (excluding meal breaks). Equality Monitoring Under Fair Employment legislation, we are required to monitor the community background and gender of those applying for jobs. You must therefore complete the equal opportunities monitoring section of the application form when applying for the post. Merit List The merit list of applicants deemed to be appointable will remain “live” for 18 months from the date it is signed and may be used to fill any further permanent or fixed term opportunities for the same post. Communication during the recruitment process The Assembly Recruitment Team will issue most communication electronically. You should therefore regularly check your email account to make sure you do not miss any important communication. Please note, sometimes the Recruitment Team emails are automatically filtered as spam by email providers. Salary: £26,691 – £28,375 per year
Emergency Medical Controller (E-Call Taker)
Job Title, Grade Code: Emergency Medical Controller (Emergency Call Taker) Grade Code: 6455 Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html Campaign Reference: NRS14281 Closing Date: Monday 13th May 2024 at 3pm Proposed Interview Date (s) The recruitment and selection process for this campaign will be managed by the National Recruitment Service and will involve various stages. The stages of this process are as follows: Stage 1 – Application Form ( www.hse.ie ) Stage 2 – Online Assessments provisionally scheduled to take place W/C 27/05/2024 Stage 3 – Interview provisionally scheduled to take place W/C 24/06/2024 Please note these dates are provisional and are subject to change. For further information on the various stages of the recruitment process for this campaign please refer to Page 2 of the Additional Campaign Information. Taking up Appointment: A start date will be indicated at job offer stage. Location of Post: National Ambulance Service - National Ambulance Service Command & Control Centre Details of the HSE National Ambulance Structure are provided at: https://www.nationalambulanceservice.ie/aboutnationalambulanceservice/ Post holders arising from this recruitment campaign will be based in the National Ambulance Service Command & Control Centre in either Ballyshannon, Co Donegal or Tallaght, Co Dublin. A panel may be created for the National Ambulance Service from which current and future permanent and specified purpose vacancies of full or part time duration may be filled. Informal Enquiries: Ken Lyons, General Manager NEOC Email: ken.lyons@hse.ie Phone: 0879760013 Details of Service The role and purpose of the National Ambulance Service is to provide a clinically appropriate and timely pre-hospital patient care and intermediate care service. Pre-hospital emergency care and intermediate care services are provided as an integral part of a continuum of care for patients/clients and there is a requirement to work in partnership with other health care providers in both Scheduled and Unscheduled Healthcare Services. Purpose of the Post The Emergency Medical Controller (Emergency Call Taker) post is designed to operate in a communications command and control centre environment in order to control efficiently and effectively the emergency ambulance, intermediate care and first responder services for service users and to cater for the communications needs of the Health Service. Responsible for the efficient and effective call taking of EMS, ICS and related calls and requests in order to meet service user’s needs in a timely manner and within the framework of policies, procedures and guidelines. Additionally, the Emergency Medical Controller (Emergency Call Taker) will have a key role in the future operation of alternative referral pathways. The Emergency Medical Controller (Emergency Call Taker) has a key role in delivering an effective response to emergencies within an established set of performance indicator response times. The Emergency Medical Controller (Emergency Call Taker) will play a lead role in improving communication within and externally to the service, by performing their duties in line with the ethos of customer/client service. Principal Duties and Responsibilities Service Delivery and Performance § Ensure that all requests for EMS and ICS are dealt with appropriately with particular emphasis on “can do” approach ensuring the best outcomes for all patients and clients. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Tenure The current vacancies will be full time and permanent (upon successful completion of training) across Ballyshannon and Tallaght location. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Working Week The standard working week applying to the post is to be confirmed at Job Offer stage. Annual Leave The annual leave associated with the post will be confirmed at Job Offer stage. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: • Developing a SSSS for the department/service [1] , as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. • Consulting and communicating with staff and safety representatives on OSH matters. • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. • Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures [2] . • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1] A template SSSS and guidelines are available on writing your site or service safety statement . 2 Structures and processes for effective incident management and review of incidents. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Seasonal Guide / Information Officer
(A) ABOUT THE POSITION Visitor Services of the Office of Public Works currently seek enthusiastic people to join their dedicated Guide Teams at National Monument/National Historic Property Sites under their remit. This competition will be used to fill a range of temporary/seasonal posts over the next year. The duration of seasonal employment may vary, depending on the local operational requirements. The hours, commencement dates and completion dates of the season may also vary for the same reasons. The role of the Seasonal Guide / Information Officer will include:
Customs Agent
Shift pattern: 40 hours per week; Monday – Friday, with 1 weekend in every 9 on call Hours of work: 09.00 – 17.30 There is potential for a 2 weekly shift pattern alternating between both shift times - to be discussed at interview. Salary: (depending on experience) About us: Woodside Global is the customs clearance and freight-forwarding division of Woodside Logistics Group working both independently of and in conjunction with its sister transport divisions: Woodside Haulage, Woodside Tankfreight, Woodside Motorfreight and Woodside Distribution. Job Summary: Working within Woodside Global, the freight forwarding and customs division of Woodside Logistics Group, this person’s primary role will be handling import & export shipments and full Customs Clearance facilities across the UK and Ireland. Full training will be given on all aspects of Customs Clearance work although previous experience is advantageous. The successful candidate will be an excellent communicator and be commercially aware with great attention to detail. They will work well as part of a team and will promote good working relationships with internal and external colleagues. You will liaise both internally & externally to ensure all customs procedures are followed, enabling the efficient movement of goods between and UK & Ireland North & South. The Person: Will possess excellent verbal, written, and communication skills with the ability to communicate across different media High levels of accuracy and attention to detail. Passionate about delivering outstanding customer service to our customers, colleagues, and partners. Strong overall I.T. knowledge is essential as there will be exposure to several different operating systems. Essential criteria: 1 years' previous administrative experience working within a fast paced, busy office environment 1 years' previous experience in the use of all Microsoft packages Previous Customs Broker or Forwarding Agent experience Previous experience working in a busy transport office or logistics background The Package: 32 days holiday New, modern Head Office facilities Funded Healthcare Plan Long Service Recognition Cycle to Work Scheme Role specific training
Defence Forces Cadetships 2024
The Defence Forces Cadetship will prepare individuals morally, mentally and physically for their role as leaders in the Defence Forces whilst instilling the organisations values of respect, loyalty, selflessness, physical courage, moral courage and integrity into students. Applications are now open Naval Service Cadetships 2024. Candidates must be 18 years of age or above and under 39 years of age on the 19th May 2024. Closing date for Naval Service Cadetship applications is Sunday 19th May 2024 at 2359hrs GDPR Notice All applications for Defence Forces positions are processed in accordance with the Defence Forces Applicants Privacy Notice, as set out on the applicants page with Candidate Manager Careers Information Applications forms for entry into the Defence Forces are only available through the online application form on this site. The online application form for enlistment is only available when recruitment competitions are open. There is NO access to the online application form when recruitment is closed. Reserve Defence Forces The Defence Forces are NOT accepting applications the Reserve Forces at this time. Please Note: Application forms for entry into the Defence Forces are only available through the online application form on this site. The online application form for enlistment is only available when recruitment competitions are open. There is NO access to the online application form when recruitment is closed. Applications Through Irish To make an application through Irish send an email to recruitment@defenceforces.ie to request an application form. Cadetships may be available in the following: NAVAL SERVICE (Operations Branch) NAVAL SERVICE (Marine Engineering) NAVAL SERVICE (Electrical Engineering) Subject to the specific criteria being fulfilled as outlined below, applications may be made by the following: GRADUATES SCHOOL LEAVERS/NON-GRADUATES SERVING PERSONNEL 1. GENERAL QUALIFICATIONS To qualify for the award of a Cadetship, a candidate shall: a. at the time of application be- (i) a citizen of the State, or be any other person who has a lawful entitlement to reside and work within the State for the period of enlistment required for the course of training as a cadet and, if subsequently commissioned as an officer, for the additional period of time that is required for the purpose of any such appointment. (ii) Be of good character and satisfy any security clearance requirement. b. Be 18 years of age or above and under 39 years of age on the closing date for applications i.e. 5th May 2024. 2. MINIMUM EDUCATIONAL QUALIFICATIONS (a) Naval Service – Operations Branch School Leaver or Non-Graduate Candidates Must possess a minimum of Grade H5 in 3 Higher Level papers, and, Grade 04 in 3 Ordinary Level Papers or Grade H7 in 3 Higher level papers. Candidates must have obtained these grades in a single sitting of the Leaving Certificate examination for CAO computation purposes. AND A candidate’s educational qualifications must include a minimum of Grade 06 at Ordinary level or H6 at Higher Level in the following subjects: (i) Mathematics. (ii) Irish. NUI matriculation exemptions apply. (iii) English. Candidates whose first language is not English must satisfy the English language requirements in accordance with NUI Matriculations Regulations. Subject to meeting the criteria to have obtained a minimum of Grade H4 in 4 Higher Level papers, and, Grade O2 in 2 Ordinary level papers or Grade H7 in 2 Higher level papers, a candidate may use the results of another sitting of the Leaving Certificate for the minimum educational requirements in (i) to (iii) above. Where a School Leaver applicant is undertaking a field of study in Nautical Science at Level 7 (or below) of the NFQ, they may be facilitated in continuing their training to complete their field of study in Nautical Science at Level 7 of the NFQ in a college nominated by the Flag Officer Commanding Naval Service. Where a School Leaver applicant has undertaken / is undertaking a Level 8 (or below) NFQ qualification not specified above, they may seek a determination that the course of study meets the requirements subject to submitting suitable evidence of equivalence to Defence Forces Recruitment Section, Defence Forces Headquarters, Department of Defence, Station Road, Newbridge, Co. Kildare, W12 AD93, for the Flag Officer Commanding Naval Service’s determination. Graduate Candidates Must have successfully completed a Bachelor Degree programme at Level 8 of the National Framework of Qualifications. OR Have successfully completed a Bachelor Degree programme at Level 7 of the National Framework of Qualifications, from a recognised institution, in Nautical Science. (b) Naval Service – Marine Engineering School Leaver or Non-Graduate Candidates Must possess a minimum of H5 in 3 Higher Level papers, and a minimum of Grade O4 in 3 Ordinary Level papers or Grade H6 in 3 Higher Level papers. Candidates must have obtained these grades in a single sitting of the Leaving Certificate examination for CAO computation purposes. AND A candidate’s educational qualifications must include: (i) Mathematics. Minimum of Grade 02 in an Ordinary Level Paper or Grade H6 in a Higher Level paper. (ii) Irish. Minimum Grade O6 in an Ordinary Level paper or Grade H6 in a Higher Level paper. NUI matriculation exemptions apply. (iii) English. Minimum Grade O6 in an Ordinary Level paper or Grade H6 in a Higher Level paper. Candidates whose first language is not English must satisfy the English language requirements in accordance with NUI Matriculations Regulations. Subject to meeting the criteria to have obtained a minimum of Grade H5 in 3 Higher Level papers, and, a minimum of Grade O4 in 3 Ordinary Level or Grade H6 in 3 Higher Level papers, a candidate may use the results of another sitting of the Leaving Certificate for the minimum educational requirements in (i) to (iii) above. Where a School Leaver applicant is undertaking an engineering programme in Marine Engineering at Level 7 (or below) of the NFQ, they may be facilitated in continuing their training to complete an engineering programme in Marine Engineering at Level 7 of the NFQ in a college nominated by the Flag Officer Commanding Naval Service. Where a School Leaver applicant has undertaken / is undertaking a Level 8 (or below) NFQ qualification not specified above, they may seek a determination that the course of study meets the requirements subject to submitting suitable evidence of equivalence to Defence Forces Recruitment Section, Defence Forces Headquarters, Department of Defence, Station Road, Newbridge, Co. Kildare, W12 AD93, for the Flag Officer Commanding Naval Service’s determination. Graduate Candidates Must have successfully completed a Bachelor Degree programme at Level 8 of the National Framework of Qualifications. OR Have successfully completed a Bachelor Degree programme at Level 7 of the National Framework of Qualifications, from a recognised institution, in Marine Engineering. (c) Naval Service - Electrical Engineering School Leaver or Non – Graduate Candidates Must possess a minimum of Grade H4 in 4 Higher Level papers, and a minimum of Grade 02 in 2 Ordinary Level papers or Grade H7 in 2 Higher Level papers. Candidates must have obtained these grades in a single sitting of the Leaving Certificate examination for CAO computation purposes, AND A candidate’s educational qualifications must include the following: (i) Mathematics. Minimum of Grade H5 in a Higher Level paper. (ii) Irish. Minimum Grade O6 in an Ordinary Level paper or Grade H6 in a Higher Level paper. NUI matriculation exemptions apply. (iii) English. Minimum Grade O6 in an Ordinary Level paper or Grade H6 in a Higher Level paper. Candidates whose first language is not English must satisfy the English language requirements in accordance with NUI Matriculations Regulations. Subject to meeting the criteria to have obtained a minimum of Grade H4 in 4 Higher Level papers, and, a minimum of Grade 02 in 2 Ordinary Level papers or Grade H7 in 2 Higher Level papers, a candidate may use the results of another sitting of the Leaving Certificate for the minimum educational requirements in (i) to (iii) above. Where a School Leaver applicant is undertaking an engineering programme in Electrical / Electronic Engineering at Level 8 (or below) of the NFQ, they may be facilitated in continuing their training to complete an engineering programme in Electrical / Electronic Engineering at Level 8 of the NFQ in a college nominated by the Flag Officer Commanding Naval Service. Where a School Leaver applicant has undertaken / is undertaking a Level 8 (or below) NFQ qualification not specified above, they may seek a determination that the course of study meets the requirements subject to submitting, suitable evidence of equivalence, to Defence Forces Recruitment Section, Defence Forces Headquarters, Department of Defence, Station Road, Newbridge, Co. Kildare, W12 AD93, for the Flag Officer Commanding Naval Service’s determination. Graduate Candidates Graduate Candidates must have successfully completed a Bachelor Degree programme at Level 8 or higher of the National Framework of Qualifications (NFQ) in either Electrical or Electronic Engineering. Where an applicant has a Level 8 or higher NFQ qualification not specified above, they may seek a determination that the qualification meets the requirements subject to submitting, suitable evidence of equivalence, to Defence Forces Recruitment Section, Defence Forces Headquarters, Department of Defence, Station Road, Newbridge, Co. Kildare, W12 AD93, for the Flag Officer Commanding Naval Service’s determination. PLEASE NOTE: • Leaving Certificate Applied does not qualify for the Cadetship competitions. • Where applicable, applications for Cadetships are invited from persons who are sitting examinations in the competition year, which would enable them to satisfy the Minimum Educational Qualifications criteria for each cadetship category. Original documentary evidence that a candidate meets the minimum educational qualifications, as outlined above, must be presented to the relevant Interview Board Secretary. Applicants will be notified of a date via email when this evidence must be provided. • Candidates must provide documentary proof from the National University of Ireland, at Stage 1 of the selection procedure, for any educational exemptions. Further information is available on www.nui.ie • In order to be eligible to apply for a Cadetship, holders of European and International qualifications must satisfy the Matriculation Registration requirements as outlined in the current “NUI Matriculation Regulations available on www.nui.ie. The equivalent grades required for those candidates who sat the Leaving Certificate Examination prior to 2017 can be found at Annex E.3. 3. MEDICAL AND PHYSICAL STANDARDS Candidates must be in good mental and bodily health and free from any physical defect, abnormality, physiological condition or history of serious illness likely to interfere with the efficient performance of their duties. The following are the minimum physical requirements: a. Height A candidates’ height will be determined at the Medical Examination – see Para. 8. Weight and chest measurements must be in keeping with height and age. Min. height: 157.48cm Note: BMI will be determined at Stage 2, the Assessment Phase of the competition. b. Vision Colour vision must be normal. Both eyes must be free from disfiguring or incapacitating abnormality and free from acute or chronic disease. There must be no evidence of squint or latent squint. The eligibility of applicants who have had previous incisional or laser treatment to correct visual acuity will be determined at the Medical Examination. Please see Annex C for further information. • Operations Branch: Vision not less than 6/9 in one eye and not less than 6/12 in the other eye with normal night vision, without the use of corrective lenses. • Engineering Branch: Not less than 6/18 in each eye, corrected to not less than 6/6 in one eye and 6/9 in the other. c. Dental Candidates must be free from any serious periodontal disease and possess teeth to a specific standard, which is not less than the equivalent of eleven over eleven natural teeth functionally opposed. In certain circumstances, artificial teeth may be acceptable. d. Hearing A good standard of unaided hearing is essential. Candidates will be required to undergo an audiometric test at which: (1) The sum of the hearing threshold at 1,2,3, 4 and 6 kHz should not exceed the age and gender related warning levels contained in the "Guidelines on Hearing Checks and Audiometry Regulations 2007", issued by the Health and Safety Authority (2) Candidates under 25 years of age must be able to hear all measured pure tones up to and including 8 kHz at 20dB in each ear. Candidates aged 25 and older must be able to hear all measured pure tones up to and including 8 kHz at 25dB in each ear. Candidates must also be free from acute or chronic ear disorders. Pay and Allowances etc. 1. In line with Department of Finance instructions of 23 December 2010, starting pay will be at the minimum of the scale. The rate of remuneration may, be adjusted from time to time in line with Government pay policy. 2. The following are the current rates of pay that apply to Cadets with effect from 1 October 2023 Officers Pay: Rate 1 - Cadets Current Rates of Pay with effect from 1 October 2023 Point Personal Pension Contribution (PPC) scale Full PRSI (Class H) 1st €22,630 2nd €25,149 3rd €28,361 4th €31,253 5th €35,157
Medical Officer
KEY RESPONSIBILITIES The post holder will report to the Occupational Health Consultant, and will work closely with the Occupational Health Senior Management Team to provide a comprehensive occupational health service. The main duties of the post will include: • assisting in providing advice and guidance to all Government Departments, Executive Agencies including the NI Prison Service and other public bodies on their occupational health, safety and hygiene responsibilities; • medical examinations in Belfast, and occasionally centres elsewhere in Northern Ireland, of employees referred to OHS by client bodies, including in relation to recruitment, fitness for post, health surveillance and sickness absence. In addition to medical examinations, face to face and remote consultations are also provided; • providing pension medical advice on cases referred to OHS by Civil Service Pensions; • providing medical advice on cases referred to the OHS by a range of other agencies (currently under review); • working with the OHS multi-disciplinary team in promoting and maintaining an occupational health service for the NICS including participation in health promotion activities; and • collaborating with client bodies in assisting them to meet their occupational health needs. This list is not exhaustive; other duties of a similar nature and appropriate to the grade may be assigned from time to time TERMS AND CONDITIONS There are currently two permanent, full time vacancies. However, we are open to discussions about alternative work patterns that support a healthy work-life balance and applications will be considered from candidates wishing to work reduced hours. Further appointments may be made from this competition should NICS positions become vacant which require the same eligibility criteria and have similar duties and responsibilities. Location These posts will be based at Bruce Street, Belfast. The NICS operates a Hybrid Working Policy which allows staff to work between the office and remote working locations/home, based on business needs. While OHS provides a front line service which in the main requires attendance in the medical suite an element of remote work/home working can be considered. Salary Salary will be within the range £65,409 - £71,353 within which pay progression will be performance related. Starting salary will be at the minimum of the scale. If the successful candidate is an existing civil servant, normal pay on promotion/re-grading arrangements will apply. Pensions The NICS offers all employees an attractive pension package. You'll find further details on the Civil Service Pensions (Northern Ireland) website at www.finance-ni.gov.uk/civilservicepensions-ni Holidays In addition to public and privilege holidays, currently 12 days, the annual leave allowance will be 25 days, rising to 30 days after 5 years’ service. Hours of Work The normal conditioned hours of work are full-time (37 hours net) Monday to Friday. Most offices work flexi-time. However, the NICS offers a range of flexibilities to enable a better work-life balance for employees. It is envisaged that some element of home working and / or remote working may be possible in line with the NICS Hybrid Working policy and business need. Travel Access to a form of transport will be required in order to fulfil the responsibilities of this post. Travel throughout Northern Ireland will be required. Vetting An appointment will be dependent on the individual satisfying the vetting requirements for the post. The level of vetting required for this post is Counter Terrorism Check (CTC). Probation Confirmation of appointment will be dependent upon the satisfactory completion of a probationary period of 1 year. If performance, conduct or attendance during this period is not satisfactory the appointment may be terminated. CONDITION OF APPOINTMENT (see Eligibility Criterion 3) Successful candidates will be required to attain Diploma in Occupational Medicine through the Faculty of Occupational Medicine within 5 years of appointment to the post. Candidates must be available to undertake the necessary course of study which will include a requirement to undertake some work and activity during their own time. Failure to achieve Diploma in Occupational Medicine through the Faculty of Occupational Medicine within a maximum of 5 years of appointment or, withdrawal from the training route at any stage, may result in the termination of your appointment. Failure to Complete Course of Study Where you decide not to complete the course, you will be required to refund costs on a pro-rata basis, except in exceptional circumstances. Career Development The NICS is committed to career development and offers attractive career prospects across a wide variety of roles and professions. Career development is an integral part of the performance management system. Personal Development Plans identify learning and development needs with a view to enhancing skills and capabilities. NI Civil Servants have access to a wide range of internal job opportunities, including secondments with external organisations and are encouraged and supported in proactively managing their career. ELIGIBILITY CRITERIA Applicants must, by the closing date for applications: 1. Currently hold, or be entitled to hold, full registration with the General Medical Council and a valid licence to practise medicine in the UK*. AND 2. Have the equivalent of at least 3 years' post full registration (or post entitlement to hold full registration) clinical experience**, gained within the last 7 years. AND 3. Be prepared to gain the Diploma in Occupational Medicine through the Faculty of Occupational Medicine within 5 years of appointment to the post. *Candidates must obtain the necessary registration and valid licence by the date of appointment. **Clinical experience is defined as having worked in, for example, general practice, general medicine, surgery, psychiatry or occupational medicine. Equivalent professional membership: give details of the professional membership held and reasons why you consider it to be equivalent to the membership required. The onus is on you to provide the panel with details of the professional membership so that a well-informed decision can be made. You will be required to provide documentary evidence of your professional membership at interview so please ensure you have these readily available. SHORTLISTING CRITERIA In addition applicants should be aware that after an eligibility sift, should it be necessary to shortlist candidates to go forward to interview, the following shortlisting criteria will be used: 1. (a) Possess a recognised qualification in Occupational Medicine. OR 1. (b) Possess a higher specialist medical qualification awarded by a Royal College, Faculty or University The selection process will consist of a competence based interview. COMPETENCE BASED INTERVIEWS Selection panels will design questions to test the applicant’s knowledge and experience in each of the above areas and award marks accordingly. No notes or personal documentation may be brought into the interview room. 1. Leading and Communicating At all levels, effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It is about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens. Marks available: 20 2. Making Effective Decisions Effectiveness in this area is about being objective, using sound judgement, evidence and knowledge to provide accurate, expert and professional advice. For all staff, it means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well reasoned, justifiable decisions. Marks available: 20 3. Managing a Quality Service Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery. Marks available: 20 4. Delivering at Pace Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. For all staff, it is about working to agreed goals and activities and dealing with challenges in a responsive and constructive way Marks available: 20 5. Collaborating and Partnering People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the NICS, to help to achieve business objectives and goals. At all levels, it requires working collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions. Marks available: 20 6. Changing and Improving People who are effective in this area are responsive, innovative and seek out opportunities to create effective change. For all staff, it is about being open to change, suggesting ideas for improvements to the way things are done, and working in ‘smarter’, more focused ways. Marks available: 20 Total Marks Available: 120 Overall Pass Mark: 72 INTERVIEWS It is intended that interviews for this post will take place in Bruce Street during week commencing 24th June 2024. NICS COMPETENCY FRAMEWORK The selection process will assess candidates against the NICS competency framework at level 4. The NICS competency framework sets out how all NICS employees should work. It puts the Civil Service values of integrity, honesty, objectivity and impartiality at the heart of everything they do, and it aligns to the three highlevel leadership behaviours that every civil servant needs to model as appropriate to their role and level of responsibility: Set Direction; Engage People and Deliver Results. Competencies are the skills, knowledge and behaviours that lead to successful performance. The framework outlines ten competencies, which are grouped into three clusters. The competencies are intended to be discrete and cumulative, with each level building on the levels below i.e. a person demonstrating a competency at level 3 should be demonstrating levels 1 and 2 as a matter of course.
Sector Officer in the Irish Coast Guard
The Role The Sector Officer is a new grade within the IRCG and is equivalent to an Executive Officer in the Civil Service. They will work with assigned CGUs and report to the Coastal Unit Sector Manager (CUSM) of that sector. The role will involve working closely with the volunteer CGUs, Coast Guard and Maritime Administration personnel and other internal/external stakeholders. On the job training will be provided as appropriate. The Sector Officer is required to comply with the organisational values of ‘Pride’ and ‘Respect’ as part of this role. This post also carries a mobility obligation and Sector Officers are required to be available for service at all CGUs within their sector and also to travel to work in other sectors, when required. IRCG road vehicles will be provided for official business use only when the nature of their employment warrants the provision. The Officers driving them will be responsible for their control, cleanliness, and maintenance Principal Duties and Responsibilities The duties of the post may include some or all of those listed below: • Supporting CGUs by undertaking the following tasks: o Conducting routine inspection of vehicles, buildings, boats, and equipment to a fixed schedule, completing appropriate checklists and administrative duties. o Initiating corrective action against defects, monitoring corrective actions, and maintaining defect records. o Managing CGU equipment, inventory and logistical requirements including associated administrative duties. o Managing local inventories. • Supporting management of the planned maintenance system. This includes recording, monitoring, and reviewing periodic service, maintenance, repair, inspection, and defect reports and compiling periodic reports on same. • Supporting maintenance and repair works undertaken by third party contractors, including associated logistical and administrative support. • Supporting the CUSM by assisting in the following tasks: o Effecting corrective actions to findings identified through audit, inspection, and safety meetings. o Managing and implementing the requirements of the safety management system. o Procuring goods, equipment, and services. o Managing the fixed asset register. o Managing inventory, vehicles, buildings, boats, and equipment including the update of computerised maintenance management system. o Providing general unit management support including logistical support and associated administrative tasks. • Carrying out any other duties relevant to the role that may be assigned to the Sector Officer from time to time. The position is a uniformed grade. The successful candidate will be required to wear their uniform in a presentable manner and to maintain a smart and neat appearance, as determined by Coast Guard Management. Working Environment The work will be divided between office and field. Depending on the needs of the business, a typical week may consist of 4 days travel and 1 day of office-based administrative duties. Please note, a significant amount of travel is required as Sector Officers are obliged to travel to various locations within their sector on a regular basis and on occasion to travel to other sectors as needed. Travel and subsistence payments will apply at central civil service rates. Location of Vacancies For management purposes, the CGUs are divided into six sectors: • East (Office located in Dublin City) (Greenore, Co. Louth to Courtown, Co. Wexford) • Southeast (Various locations in Waterford) (Curracloe, Co. Wexford to Ballycotton, Co. Cork) • South (Office located in Cork City) (Guileen to Goleen, Co. Cork) • Southwest (Office located in Killarney, Kerry) (Castletownbere, Co. Cork to Killaloe, Co. Clare) • West (Office located in Castlebar, Mayo) (Kilkee, Co. Clare to Achill, Co. Mayo) • Northwest (Various locations in Donegal) (Ballyglass, Co. Mayo to Greencastle, Co. Donegal) There are currently six vacancies – one for each sector. A panel will be formed from this competition to fill any further vacancies which may arise in any of the Sectors. Candidates are required to specify on the application form (tick boxes) the Sector in which they are willing to be placed. Candidates can only select a maximum of 2 sectors. The onus is on candidates to select their correct sector choice(s). Changes to these choice(s) will not be permitted after the closing date. No exceptions will be made. Essential Candidates must have on or before Thursday, 9th May 2024. 1. A minimum of 3 years relevant practical experience in the maintenance or inspection of either vehicles, boats, marine, cliff or Search and Rescue (SAR) equipment. 2. The ability to prepare reports, keep work records, and record progress. 3. Strong interpersonal skills including the ability to work in a team environment. 4. The ability to work on their own initiative, including effectively managing and prioritising workloads to meet deadlines. 5. Good oral and written communications skills including a good technical working knowledge of English. 6. Good Information Technology (IT) skills with proficiency in Microsoft Office applications. 7. Have a current full driving licence (Category B) and/or (Category C). Special Personal Attributes required for the performance of the job • Have a high standard of physical and mental fitness, as this post requires Officers to work in a professional emergency service. Good eyesight and hearing are essential. • In a safety sensitive organisation non-dependence on drugs is essential. In addition to the above, candidates must also be able to demonstrate the Key Competencies identified for effective performance at this level (detailed overleaf). Desirable • Practical experience in SAR, cliff, boat or drone equipment. • Experience of procurement. • Experience in using a computerised maintenance management system. • Experience working within a planned maintenance system. • Experience working in a large organisation under a safety management system (SMS) e.g. ISO45001. • Experience working within the requirements of a risk management system, risk assessing own activities. • Training in the area of vehicle, boat or equipment maintenance, inspection, or examination. • Experience working to a fixed timetable, ensuring duties carried out to schedule. • Experience of Coast Guard or search and rescue operations. • Experience in volunteering or working with volunteers. • Experience in land search, climbing, boat or drone operations. • Knowledge of Safety, Health, and Welfare regulations applicable to shore establishments and to the marine emergency operations and administration. • Have a good knowledge of maritime search and rescue operations, including in relation to maritime safety and awareness and IRCG Coast Guard Unit (CGU) operations. Candidates should note that the admission to a competition does not imply that the Public Appointments Service is satisfied that they fulfil the essential entry requirements. Therefore, the onus is on the candidate to ensure that they meet the essential entry requirements prior to submitting their application. KEY COMPETENCIES FOR EFFECTIVE PERFORMANCE AT THIS LEVEL Analysis & Decision Making • Effectively deals with a wide range of information sources, investigating all relevant issues • Understands the practical implication of information in relation to the broader context in which they work – procedures, divisional objectives etc. • Identifies and understands key issues and trends • Correctly extracts & interprets numerical information, conducting accurate numerical calculations • Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence Delivery of Results • Takes ownership of tasks and is determined to see them through to a satisfactory conclusion • Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation • Constructively challenges existing approaches to improve efficient customer service delivery • Accurately estimates time parameters for project, making contingencies to overcome obstacles • Minimises errors, reviewing learning and ensuring remedies are in place • Maximises the input of own team in ensuring effective delivery of results • Ensures proper service delivery procedures/protocols/reviews are in place and implemented Interpersonal & Communication Skills • Modifies communication approach to suit the needs of a situation/ audience • Actively listens to the views of others • Liaises with other groups to gain co-operation • Negotiates, where necessary, in order to reach a satisfactory outcome • Maintains a focus on dealing with customers in an effective, efficient and respectful manner • Is assertive and professional when dealing with challenging issues • Expresses self in a clear and articulate manner when speaking and in writing Specialist Knowledge, Expertise and Self Development • Displays high levels of skills/ expertise in own area and provides guidance to colleagues • Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department/ Organisation and can communicate this to the team • Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team Drive & Commitment to Public Service Values • Is committed to the role, consistently striving to perform at a high level • Demonstrates flexibility and openness to change • Is resilient and perseveres to obtain objectives despite obstacles or setbacks • Ensures that customer service is at the heart of own/team work • Is personally honest and trustworthy • Acts with integrity and encourages this in others ELIGIBILITY TO COMPETE AND CERTAIN RESTRICTIONS ON ELIGIBILITY Citizenship Requirement Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 4 visa1 or a stamp 5 visa. To qualify candidates must be eligible by the date of any job offer. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the Public Service by any Public Service body (as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011) for a period of 2 years from termination of the employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility) and the Minister’s consent will have to be secured prior to employment by any Public Service body. Incentivised Scheme for Early Retirement (ISER): It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are not eligible to apply for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular (7/2010): The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for re-employment in the public health sector or in the wider Public Service or in a body wholly or mainly funded from public moneys. The same prohibition on re-employment applies under the VRS, except that the prohibition is for a period of 7 years. People who availed of the VER scheme are not eligible to compete in this competition. People who availed of the VRS scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of non-eligibility). Department of Housing, Planning, Community & Local Government (Circular Letter LG(P) 06/2013) The Department of Environment, Community & Local Government Circular Letter LG(P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for re-employment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts 2009 – 2011 and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). The appointment is subject to the Civil Service Regulation Acts 1956 to 2005, the Public Service Management (Recruitment and Appointments) Act 2004, and any other Act for the time being in force relating to the Civil Service. Part 1 - Conditions which particularly apply to this position Pay Personal Pension Contribution (PPC) Pay Scale 1st January 2024 is EO equivalent and is as follows: €35,687 €37,589 €38,663 €40,759 €42,638 €44,455 €46,266 €48,039 €49,830 €51,581 €53,440 €54,685 €56,461 (LSI1) €58,251(LSI2) The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3(LSI1) and 6(LSI2) years satisfactory service at the maximum of the scale. Important Note Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if you are a currently serving civil or public servant. Subject to satisfactory performance increments may be payable in line will current Government Policy. Payment will be made fortnightly in arrears by Electronic Fund Transfer (EFT) into a bank account of your choice. Payment cannot be made until a bank account number and bank sort code has been supplied on appointment and statutory deductions from salary will be made as appropriate. You will agree that any overpayment of salary, allowances, or expenses will be repaid by you in accordance with Circular 07/2018: Recovery of Salary, Allowances, and Expenses Overpayments made to Staff Members/Former Staff Members/Pensioners. Annual Leave The appointee will be entitled to 23 days annual leave a year rising to 24 days a year after 5 years’ service, 25 days after 10 years’ service, 26 days after 12 years’ service and 27 days after 14 years’ service. This leave is exclusive of public holidays. Hours of Attendance Hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross and 35 hours net per week. Extra attendance will be compensated as set out in the requirements of Circular 14/2014. Location The officer’s headquarters will be within their sector or as may be designated from time to time by the Head of the Department. When absent from home and headquarters on duty the appointee will be paid travel expenses subject to standard Civil Service practices. Part II - Conditions which apply generally to this position Tenure & Probation The appointment is to an established position on a probationary contract in the Civil Service. The probationary contract will be for a period of one year from the date of appointment. During the period of the probationary contract, the appointee’s performance will be subject to review by the appropriate supervisor(s) to determine whether the officer: (i) Has performed in a satisfactory manner, and (ii) Has been satisfactory in general conduct, and (iii) Is suitable from the viewpoint of health with particular regard to sick leave. Prior to completion of the probationary contract a decision will be made as to whether or not the appointee will be retained pursuant to Section 5A (2) Civil Service Regulations Acts 1956-2005. This decision will be based on the appointee’s performance assessed against the criteria set out in (i) to (iii) above. The details of the probationary process will be explained to the appointee by the Department of Transport. A copy of Department of Public Expenditure and Reform guidelines on probation will also be made available to the appointee. Notwithstanding the preceding paragraphs in this section, the probationary contract may be terminated at any time prior to the expiry of the term of the contract by either side in accordance with the Minimum Notice and Terms of Employment Acts, 1973 to 2005. In the following circumstances your contract may be extended, and your probation period suspended. • The probationary period stands suspended when an employee is absent due to Maternity or Adoptive Leave. • In relation to an employee absent on Parental Leave or Carers Leave, the employer may require probation to be suspended if the absence is not considered to be consistent with the continuation of the probation. • Probation may be suspended in cases such as absence due to a non-recurring illness, and • Any other statutory provision providing that probation shall - (i) stand suspended during an employee’s absence from work, and (ii) be completed by the employee on the employees return from work after such absence. Where probation is suspended the employer should notify the employee of the circumstances relating to the suspension. All appointees will serve a one-year probationary period. If an appointee who fails to satisfy the conditions of probation has been a serving civil servant immediately prior to their appointment from this competition, the issue of reversion will normally arise. In the event of reversion, an officer will return to a vacancy in their former grade in their former Department. Duties The appointee will be required to perform any duties appropriate to the position, which may be assigned from time to time. Travel, both within their sector, and potentially the other five sectors, will be required. When absent from home and headquarters on duty the appointee will be paid travel expenses subject to standard Civil Service practices.
Graduate Trainee Health & Safety Advisor
Who are we? At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,000 staff and have been placed 4th in Ulster Business Top 100 Companies 2023. We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. A look into the role Henderson Group supply goods to over 450 stores across various brands such as SPAR, EUROSPAR and VIVO in Northern Ireland. We achieved Gold accreditation against the Investors in People standard framework in 2023 in recognition of people management excellence and our commitment to investment in people. Our Health and Safety team provide a comprehensive, professional and customer focused advisory service on health, safety and wellbeing across the Group which employs over 5000 people. They ensure compliance with legislation and best practice across a wide range of working environments including warehousing, driving, public facing retail stores and offices. The purpose of this graduate scheme is to develop the successful candidate in the world of Health and safety management by gaining first-hand experience in compliance with legislation and best practice, whilst working in a busy operation. The candidate will do rotations across several functions within the Health and Safety team over a two-year period, gaining a range of different experiences which will aid your personal and career development. In the role of Graduate Trainee Health and Safety Advisor , you will: Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by. Ambition – We always strive to be better. We seek new challenges and look for ways to do things better. Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities. Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills. Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity. The Reward The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more. This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available. If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.
Housing Customer Support Apprentice
About the role As a Housing Customer Support Apprentice, you will be in a permanent role and supported to attain accredited qualifications. You will be supported to develop skills and gain experience to prepare you for a career in housing. You will be assigned to gain on-the-job experience in the delivery of frontline housing services to both tenants and customers seeking housing solutions. Your programme will include working out in the communities we serve and participating in shared learning activities. Housing Customer Support Apprentice Programme The Housing Executive is unique in offering a wide range of different professional job roles and is a forward-thinking and supportive employer. In Housing Services Division, and the Housing Executive, you can make a difference to real people’s lives through fairness, passion, and expertise. The Housing Customer Support Apprentice Programme aims to attract, train, and retain talent in the Housing Executive. The Apprentice Programme is a valuable avenue in recruiting at entry level and developing new housing professionals in order to support our talent management ambitions. As a Housing Customer Support Apprentice, you will be afforded the opportunity to gain professional qualifications while developing the skills and competencies necessary to be accomplished Housing Professionals working within our frontline and support services. Our Apprentices will be situated in different locations across the organisation so can choose a location that suits you from the list provided. The programme is focussed on opportunities to gain experience in frontline operational and direct support roles working with tenants, people living in our communities and customers seeking housing solutions. Therefore, you need to be comfortable being out talking to and working with customers and will be supported to grow these skills and your confidence. These are not ‘back office’ roles. In addition, you will be given the opportunity to develop loads of important work skills in other areas by shadowing other staff in key roles, attending meetings, opportunities to present & share information. You will develop important skills such as excellent communication skills, time management skills and learning how to prioritise a busy workload. The following programme represents a significant package of investment by the organisation over and above that offered to other job roles. It represents our commitment and interest in supporting the progress of each of our Apprentices to succeed. At a glance: Two-year Housing Customer Support Apprenticeship programme 1. You need to have attained 5 GSCEs or Equivalent (including grade C or above in both English & Mathematics). 2. You do not need any prior work experience but should be motivated and ready to fully engage with each part of the Apprentice programme. 3. You must possess a current driving licence or have access to a form of transport that enables you to meet the requirements of the post in full including with reasonable travel timeframes. 4. This is a permanent post in the Housing Executive and a head start into a career in Housing. 5. Posts are available at different locations across the Housing Executive. 6. Starting at salary point 2 £22,366 and moving to salary point 6 on successful completion £23,893 of all elements of the programme (subject to ongoing pay and grading review). 7. Access to a fully funded professional qualification - CIH Level 3 Certificate in Housing Practice (terms & conditions apply). 8. Access to a fully funded Housing skills qualification - OCN (NI) Level 3 in Housing Practice or equivalent (terms & conditions apply). 9. Both these qualifications form part of an integrated 2-year course delivered by North West Regional College (other participating colleges may apply). 10. Support shaped to your needs - in-house induction and development programme. 11. Support to grow skills – enrichment activities to develop skills, confidence and build connections to local communities and relevant service delivery partners. 12. Chance to network with other staff in the Housing Executive and in Housing Associations. 13. Valuable work experience - placements in key frontline housing roles. You will be placed in two different roles throughout your programme. 14. The Housing Executive offers careers in a wide range of professions. Our level of investment in our people working for us shows that we value our staff and want them to fulfil their potential. 15. On successful completion you will be placed in one of the following permanent job roles which will be decided by the business: i Customer Service Unit Advisor ii Neighbourhood Officer iii Counter Assistant iv Level 3 Front-line Housing Administrator There are THREE mandatory elements of the Apprentice Programme 1. Roles: you will experience two different roles during the two-year programme; CSU Advisor, Neighbourhood Officer, Counter Assistant or Level 3 Front- line Housing administration. Apprentices will typically change to a different role in year two. 2. Development programme: you will embark on a programme tailored specifically to Apprentices. This will involve opportunities to development skills & knowledge specific to your roles in Housing; wider sector knowledge, networking events, presenting skills & knowledge of the business. This is a mandatory requirement to complete the programme. 3. Academic qualification: you will be supported and be given time to complete two integrated qualifications in Housing over a two-year period. If you are interested in working for and within our communities, then a career in Housing is a worthwhile and satisfying pathway. You will gain many transferable skills in this programme that will help you succeed in any job role. Our Apprentice programme offers committed and motivated individuals a solid foundation to a rewarding career within Housing Services Division and to follow your choice of Housing Management as a professional vocation. Who we are As the Strategic Housing Authority for Northern Ireland we assess housing need, oversee the Social Housing Development Programme (SHDP) with our housing association partners, provide housing support services with our voluntary and community sector partners and provide homelessness services across Northern Ireland. Furthermore, we are the Home Energy Conservation Authority for Northern Ireland. With an annual budget of more than £1.2bn, we provide a range of public services across Northern Ireland. Our footprint extends to more than 220,000 homes, and our services impact on the lives of one in every three people. As the strategic housing authority, we also oversee the administration of the system of Housing benefit. We provide responsive repairs and planned maintenance across an asset base of just under 84,000 homes. As the largest funder of domestic violence services, and a leader in community cohesion work, we are a trusted partner throughout communities in Northern Ireland. The Housing Executive is committed to working in partnership to ensure that everyone is able to live in an affordable, sustainable and decent home, appropriate to their needs, in a safe, attractive, and climate-resilient place. Duties: Duties will vary, they will be in line with the detailed requirements of assigned job postings above which include: a) Understanding the needs of tenants, and customers b) Taking appropriate action, referring complex or other issues to other staff in line with agreed procedures or signposting to other organisations as directed c) Answering customer queries and supporting frontline housing service teams d) Under the direction of Line Manager, provision of timely and accurate advice & assistance to customers within the assigned job posting e) Responsibility for completion of practical tasks linked to the smooth changeover of outgoing and incoming tenants f) Carrying out assigned tasks under supervision requiring direct engagement with communities, community representatives and working out in our estates g) Working with Maintenance, Patch Managers, Housing Advisors and other key staff to support the management of our Estates, including environmental management h) Working with Maintenance, Patch Managers and other key staff to support Property management, including completion of good housekeeping tasks in line with the job posting duties i) Recording and following up on repairs to property, grounds and other repairs to a range of different property types and tenures as directed j) Liaising with internal and external stakeholders k) Working across different locations to provide services as needed l) Completion of administrative tasks to support housing services, maintaining records and IT systems Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with programmes and projects. Key Responsibilities (The following duties are indicative of the posts that Customer Support Apprentices may be required to undertake as part of their programme. Please refer to the full Job Description for each post for further details) Programme / General 1. To develop the necessary skills and experience to become a Housing Services Level 3 Officer in one of the following roles: Customer Service Unit Advisor, Neighbourhood Officer, Counter Assistant, or a Level 3 Housing administrative post. 2. To work as part of a team, assisting and providing support to the frontline Housing Services team to support the delivery of business objectives. 3. To engage in a comprehensive Personal Development Programme through both internal/external training and practical experience in selected projects/work areas. The training will be conducted on a modular, continual assessment basis. 4. To attain a relevant accredited qualification (if applicable) as defined by NIHE with NIHE meeting the costs associated with the qualification through the Aids to Study policy. Customer Service Advice 5. To respond in a timely and professional manner to customer contact using a range of communication methods. 6. To assist in recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 7. To communicate with customers to understand their query and accurately record the priority of a wide range of maintenance and heating repairs. 8. To liaise with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 9. To use a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs. 10. To advise on policies and procedures including response maintenance and other business areas where required. Neighbourhood Officer 11. To assist in a range of Estate Management duties, including assisting with Health and Safety checks in communal areas, and undertaking PLC schedule of inspections. 12. To assist in the monitoring and, if required, cleaning of communal areas, including low, medium and high-rise flats. 13. To assist in the reporting of repairs, including visits to elderly or vulnerable tenants to ensure accurate reporting of repairs. 14. To assist in a range of Environmental Management duties, including assisting in the monitoring and reporting of bonfires, travellers sites and the condition of open spaces in general. 15. To work with grounds maintenance and office staff in addressing environmental issues. 16. To assist in the monitoring of minor instances of nuisance and low level antisocial behaviour. 17. To assist in a range of Community Development activities including assisting dealing with tenant queries, producing progress reports on activities and providing feedback to tenants on activity in our estates. 18. To assist in undertaking estate-based inspections in partnership with community representatives and agencies. 19. To develop and maintain links with local communities and their representatives. Counter Assistant/Admin Officer Duties 20. To accurately capture information on systems including customer contact details, the nature of their request, and what action has been taken. 21. To provide basic advice in line with policy on issues such as housing benefit and universal credit; accounts and arrears enquiries; repair requests; estate management and community issues and planned maintenance schemes. 22. To provide assistance to customers to report repairs, form filling, reporting anti-social behaviour and provision of documentation to customers. 23. To assist in receipting information by receiving, checking, and appropriately receipting information submitted by customers at the counter. 24. To signpost and pass customer requests to other offices/departments as appropriate. General 25. To deliver high standards of customer service and contribute as directed to the review and implementation of customer service delivery. 26. To ensure continued and effective working relationships with key internal and external stakeholders, and the wider Housing Services directorate. 27. To promote continuous service improvement by working with customers to improve service delivery. 28. To manage your own performance and be flexible and responsive to change. 29. To undertake the duties in such a way as to enhance and protect the reputation and public profile of NIHE. 30. To comply with and enforce all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 31. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 32. To undertake any other duties which may be assigned to meet organisational need and the change agenda, and which are reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined. Criteria Essential/Desirable When Assessed Knowledge, Skills and Experience 1. Achieved a minimum of five GCSE qualifications grade C, including English & Mathematics OR equivalent qualifications 2. Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full. 3. Can demonstrate knowledge of a range of communication skills. Total Financial Package The salary scale for this post (Level 2/3) is currently £22,366 per annum. There are accelerated increments linked to successful completion of all elements within the programme applied at the end of each programme year. On successful completion of the Housing Customer Support Apprentice Programme, Apprentices will progress to Level 3 point 6, of the salary scale £23,893. The Housing Executive is introducing a new a pay & grading structure which will change our grades and improve starting salaries. Successful candidates normally commence on the first point of the pay scale, however, depending on the successful candidate’s current financial package, skills and experience, we may be able to facilitate a higher starting salary. In addition to basic pay we also have an excellent pension scheme, with an employer contribution of 19%. As an employee you will pay a pension contribution rate between 5.5% and 10.5%. This is a contributory scheme with the contribution rate linked to salary. For further information visit the NILGOSC website. We also offer access to the NILGOSC Prudential Additional Voluntary Contributions (AVC) scheme which has a number of additional benefits.
Trade Sales Customer Advisor
Monday to Thursday 8.30am to 5.30pm Friday 8.30am to 5pm Saturday Rota Basis ( 1 in 4) Salary: £26,174 per annum Are you looking for a career-defining role and longing to be part of something new and exciting?! Charles Hurst Toyota are looking for an ambitious and talented Trade Sales Customer Advisor to join the team here at Boucher Road. We're looking for someone who is truly passionate about the automotive industry and has extensive knowledge within tyres / parts. This role will report to Roy McMeekin the Parts Manager who is a pleasure to work with and will support you in your role to ensure you have the tools needed to success. The trade Sales Advisor is responsible for developing and growing the trade sales within the Trade Hub area.Identify and bring on-board new independent garages and body shops and visit existing customers to build and maintain strong and lasting relationships, reinforce and increase sales Responsibilities
