Jobs in Antrim
Sort by: relevance | dateMedical Officer
KEY RESPONSIBILITIES The post holder will report to the Occupational Health Consultant, and will work closely with the Occupational Health Senior Management Team to provide a comprehensive occupational health service. The main duties of the post will include: • assisting in providing advice and guidance to all Government Departments, Executive Agencies including the NI Prison Service and other public bodies on their occupational health, safety and hygiene responsibilities; • medical examinations in Belfast, and occasionally centres elsewhere in Northern Ireland, of employees referred to OHS by client bodies, including in relation to recruitment, fitness for post, health surveillance and sickness absence. In addition to medical examinations, face to face and remote consultations are also provided; • providing pension medical advice on cases referred to OHS by Civil Service Pensions; • providing medical advice on cases referred to the OHS by a range of other agencies (currently under review); • working with the OHS multi-disciplinary team in promoting and maintaining an occupational health service for the NICS including participation in health promotion activities; and • collaborating with client bodies in assisting them to meet their occupational health needs. This list is not exhaustive; other duties of a similar nature and appropriate to the grade may be assigned from time to time TERMS AND CONDITIONS There are currently two permanent, full time vacancies. However, we are open to discussions about alternative work patterns that support a healthy work-life balance and applications will be considered from candidates wishing to work reduced hours. Further appointments may be made from this competition should NICS positions become vacant which require the same eligibility criteria and have similar duties and responsibilities. Location These posts will be based at Bruce Street, Belfast. The NICS operates a Hybrid Working Policy which allows staff to work between the office and remote working locations/home, based on business needs. While OHS provides a front line service which in the main requires attendance in the medical suite an element of remote work/home working can be considered. Salary Salary will be within the range £65,409 - £71,353 within which pay progression will be performance related. Starting salary will be at the minimum of the scale. If the successful candidate is an existing civil servant, normal pay on promotion/re-grading arrangements will apply. Pensions The NICS offers all employees an attractive pension package. You'll find further details on the Civil Service Pensions (Northern Ireland) website at www.finance-ni.gov.uk/civilservicepensions-ni Holidays In addition to public and privilege holidays, currently 12 days, the annual leave allowance will be 25 days, rising to 30 days after 5 years’ service. Hours of Work The normal conditioned hours of work are full-time (37 hours net) Monday to Friday. Most offices work flexi-time. However, the NICS offers a range of flexibilities to enable a better work-life balance for employees. It is envisaged that some element of home working and / or remote working may be possible in line with the NICS Hybrid Working policy and business need. Travel Access to a form of transport will be required in order to fulfil the responsibilities of this post. Travel throughout Northern Ireland will be required. Vetting An appointment will be dependent on the individual satisfying the vetting requirements for the post. The level of vetting required for this post is Counter Terrorism Check (CTC). Probation Confirmation of appointment will be dependent upon the satisfactory completion of a probationary period of 1 year. If performance, conduct or attendance during this period is not satisfactory the appointment may be terminated. CONDITION OF APPOINTMENT (see Eligibility Criterion 3) Successful candidates will be required to attain Diploma in Occupational Medicine through the Faculty of Occupational Medicine within 5 years of appointment to the post. Candidates must be available to undertake the necessary course of study which will include a requirement to undertake some work and activity during their own time. Failure to achieve Diploma in Occupational Medicine through the Faculty of Occupational Medicine within a maximum of 5 years of appointment or, withdrawal from the training route at any stage, may result in the termination of your appointment. Failure to Complete Course of Study Where you decide not to complete the course, you will be required to refund costs on a pro-rata basis, except in exceptional circumstances. Career Development The NICS is committed to career development and offers attractive career prospects across a wide variety of roles and professions. Career development is an integral part of the performance management system. Personal Development Plans identify learning and development needs with a view to enhancing skills and capabilities. NI Civil Servants have access to a wide range of internal job opportunities, including secondments with external organisations and are encouraged and supported in proactively managing their career. ELIGIBILITY CRITERIA Applicants must, by the closing date for applications: 1. Currently hold, or be entitled to hold, full registration with the General Medical Council and a valid licence to practise medicine in the UK*. AND 2. Have the equivalent of at least 3 years' post full registration (or post entitlement to hold full registration) clinical experience**, gained within the last 7 years. AND 3. Be prepared to gain the Diploma in Occupational Medicine through the Faculty of Occupational Medicine within 5 years of appointment to the post. *Candidates must obtain the necessary registration and valid licence by the date of appointment. **Clinical experience is defined as having worked in, for example, general practice, general medicine, surgery, psychiatry or occupational medicine. Equivalent professional membership: give details of the professional membership held and reasons why you consider it to be equivalent to the membership required. The onus is on you to provide the panel with details of the professional membership so that a well-informed decision can be made. You will be required to provide documentary evidence of your professional membership at interview so please ensure you have these readily available. SHORTLISTING CRITERIA In addition applicants should be aware that after an eligibility sift, should it be necessary to shortlist candidates to go forward to interview, the following shortlisting criteria will be used: 1. (a) Possess a recognised qualification in Occupational Medicine. OR 1. (b) Possess a higher specialist medical qualification awarded by a Royal College, Faculty or University The selection process will consist of a competence based interview. COMPETENCE BASED INTERVIEWS Selection panels will design questions to test the applicant’s knowledge and experience in each of the above areas and award marks accordingly. No notes or personal documentation may be brought into the interview room. 1. Leading and Communicating At all levels, effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It is about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens. Marks available: 20 2. Making Effective Decisions Effectiveness in this area is about being objective, using sound judgement, evidence and knowledge to provide accurate, expert and professional advice. For all staff, it means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well reasoned, justifiable decisions. Marks available: 20 3. Managing a Quality Service Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery. Marks available: 20 4. Delivering at Pace Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. For all staff, it is about working to agreed goals and activities and dealing with challenges in a responsive and constructive way Marks available: 20 5. Collaborating and Partnering People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the NICS, to help to achieve business objectives and goals. At all levels, it requires working collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions. Marks available: 20 6. Changing and Improving People who are effective in this area are responsive, innovative and seek out opportunities to create effective change. For all staff, it is about being open to change, suggesting ideas for improvements to the way things are done, and working in ‘smarter’, more focused ways. Marks available: 20 Total Marks Available: 120 Overall Pass Mark: 72 INTERVIEWS It is intended that interviews for this post will take place in Bruce Street during week commencing 24th June 2024. NICS COMPETENCY FRAMEWORK The selection process will assess candidates against the NICS competency framework at level 4. The NICS competency framework sets out how all NICS employees should work. It puts the Civil Service values of integrity, honesty, objectivity and impartiality at the heart of everything they do, and it aligns to the three highlevel leadership behaviours that every civil servant needs to model as appropriate to their role and level of responsibility: Set Direction; Engage People and Deliver Results. Competencies are the skills, knowledge and behaviours that lead to successful performance. The framework outlines ten competencies, which are grouped into three clusters. The competencies are intended to be discrete and cumulative, with each level building on the levels below i.e. a person demonstrating a competency at level 3 should be demonstrating levels 1 and 2 as a matter of course.
IT Systems Officer Year Contract
To provide an IT service to Special EU Programmes Body to ensure all areas related to IT service provision are operating efficiently and effectively. To assist with IT systems and application L2 and L3 support to approx. 100 users who are working in a hybrid pattern (Office and Remote).
Customer Services Advisor
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Logistics Administrator
Welcome to Hovis. We are the proud guardians of over 130 years of baking experience that make up our iconic and much-loved brand. We produce bread and bakery products created with Hovis goodness at the heart of each. We deliver around 1.3million loaves, every day of the week throughout the UK and Ireland, where we also make Mothers Pride and Ormo products. We are 2,800 people working within 8 bakeries, 1 flour mill, and 2 regional distribution centres across the UK. Our success is a result of the hard work of our people; they are experts in their field whether it’s baking, manufacturing, logistics, engineering, or the many departments within the central functions team based in our head office in High Wycombe. We are a values-led business and expect our colleagues to live, breathe, and embed Quality, Accountability, and Trust into their ways of working. The role: A fantastic opportunity has arisen for an Logistics Administrator to join the team, to enable Hovis to deliver on its vision of being the best quality brand in bakery. The role will provide the Supply Chain and Logistics teams with administrative support, enabling the functions to provide an efective service to the wider Belfast team through the timely and accurate provision of data. Part time 3 days per week. 1 Saturday in 3. Working with the Despatch and Radial teams, some of the key accountabilities include:
In Store Merchandiser
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Role Overview: As part of the in-store team, you will provide visual support to the store, engaging our customers by creative product placement and utilising the latest fashion trends. You will create window and in-store displays whilst maximising store profitability through enticing visual concepts. Merchandising CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Student Paramedic
Reporting Relationship Year 1 – Student Paramedic – General Manager, Tertiary Education or his / her designated alternate Year 2 - Under Graduate Paramedic Intern – General Manager, Tertiary Education or his / her designated alternate Year 3 - Post Graduate Paramedic Intern – District Operations Manager or his / her designated alternate The purpose of the post of Student Paramedic is to: · Successfully complete the course · Achieve the award of the BSc (Hons) in Paramedical Science, UCC · Secure Paramedic Registration with the Pre-Hospital Emergency Care Council · Successfully discharge the probationary period as an employee of the HSE · Secure enduring employment with the HSE as a PHECC Registered Paramedic Principal Duties and Responsibilities (PHECC Registered Paramedic) Clinical Responsibilities ● Maintain PHECC Registration at the appropriate practitioner level through maintenance of relevant Clinical Professional Competence as prescribed by the PHECC ● Deliver care to patients in a variety of settings and situations up to their level of competence i.e. Paramedic ● Attend to cases of accident and sudden illness and respond to AS1, AS2 and AS3 calls in a prompt and timely manner ● Demonstrate critical decision making when deciding on appropriate care delivery ● Liaise effectively with medical support including clinical support lines, Trauma Units and Major Trauma Centres, Critical Care and Retrieval Services, Approved Mental Health Centres, Primary Care Teams and specialist teams in the community and acute setting. ● Interpret clinical findings using both technology driven solutions such as Mobile Data Terminals, Patient Assessment equipment to include multifunction monitors as well as non-technology based tools such as physical examination and history gathering ● Using structured clinical and environmental assessment tools develop clinical and operational solutions to patient presentations to include the administration of a wide range of medications and interventions in a specialist practitioner context ● Identify events where own scope of practice is exceeded by the patient’s needs and seek appropriate additional or specialist support ● Having critically assessed the patient’s clinical needs identify the most appropriate care pathway to include consideration of hospital by-pass to regional speciality centres alternatives to ED attendance, etc. ● Work in collaboration with other colleagues and NEOC staff to effect the safe and dignified transportation of bariatric patients using specialised patient moving and handling equipment. ● Act as a Patient advocate and speak up where poor practice is witnessed or identified ● Provide clinical leadership when multiple practitioners are present ● Show leadership amongst peers in the completion, audit, evaluation and development of clinical records including electronic Patient Care Report Forms (PCR) ● Adhere to NAS Medicines Management Policy ● Assist patient comfort in a professional, courteous and compassionate manner. ● Communicate with a broad range of HSE and non HSE professionals as appropriate. ● Adopt a “can do” and flexible approach to every situation. ● Attend to patients in a professional courteous and compassionate manner using best practice including compliance with Clinical Practice Guidelines. ● Support and participate in patient cohorting and the work of a Hospital Ambulance Liaison Person where deployed to reduce the impact of arrival to handover delays on patients awaiting a response in the community. Deployment/Flexibility ● Work rosters as assigned as a Paramedic, carry out the duties of the Paramedic ● During any shift, work in any Ambulance Station as assigned from time to time ● Be prepared to participate in strategic deployment at any designated Main Ambulance Station, Small Station, Sub-Station or other location as may be implemented in the future ● Where directed, split crews to ensure effective crewing of Emergency Ambulances or Rapid Response Vehicles ● Support and participate in the deployment of Alternative Pathways Services focussed on non-conveyance ● Work in the NEOC Clinical Hub if required to support Hear and Treat activities ● Work in rotational roles where required, e.g. Primary Care Teams and Emergency Departments ● Operate any NAS vehicle as and when directed for deployment to clinically appropriate calls as set out in the PHECC Dispatch Standard including Emergency Ambulances, Intermediate Care Vehicles, CCRS Vehicles, Rapid Response Vehicles, Aeromedical Services or any other transport modality deemed appropriate to support service delivery. ● Report to a Supervisor or Manager as designated by the District Operations Manager ● Comply with all Standing Operational Procedures including clinical, operational and NEOC related ● Act within the principles of Framework for Major Emergency Management during major emergencies if the need arises and to carry such communications equipment as necessary and to be familiar with the Major Emergency Plan. ● Participate in exercises and training sessions designed to improve the ability of the NAS to respond to a Major Emergency. ● Communicate with a broad range of HSE and non HSE professionals as appropriate ● Carry out duties in an acting up capacity as required ● Paramedics in NAS are both professional and societal examples by maintaining a high standard of dress and appearance as well as conducting themselves in a responsible manner at all times. ● Ensure appropriate details and method of communications are available to NAS to ensure any necessary contact outside of working hours is available and acted upon responsibly by you Development, Education & Training · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. ● Be an exemplar for the progression of the profession and support all continuous quality improvement initiatives ● Take personal responsibility for maintaining your currency and competence in Paramedic practice ● Take part in training and development programmes as appropriate. ● Be prepared to undertake continuous professional development opportunities. ● Support the development of colleagues. ● Mentor Undergraduate and Post Graduate Paramedic Interns, including those from external agencies and foster an atmosphere of learning by example. ● Co-operate fully with the role and function of Paramedic Tutors and Clinical Practice Facilitators ● Facilitate both internal and external observer and student placements ● Undergo such training as may be prescribed by the NAS for both organisational and individual development. ● Identify and seek the support of the NAS for relevant professional development opportunities necessary to maintain and improve clinical competence. ● Identify developmental opportunities within the work context and take part in activities, which lead to personal and professional development. ● Interact with, support and mentor Community First Responders ● Attend supervision and appraisal session with Supervisors and Managers as required. ● Where relevant and deemed necessary by the Clinical Director, engage fully and willingly in the Return to Practice process Personal Health & Wellbeing ● In the context of delivering high quality Emergency Medical Services, maintaining a level of physical fitness and on-going personal professional development appropriate to the role is essential ● Foster good working relationships with peers, colleagues and external stakeholders and call out poor behaviour where observed ● Demonstrate awareness of own stress levels and seek appropriate support in order to manage individual responsibility. ● Where practicable promote and support employee assistance programmes and schemes (e.g. CISM). ● Ensure attendance for duty free from the effects and smell of prior alcohol consumption ● Wear such uniforms and/or protective clothing as deemed necessary for the performance of his/her duties in a clean, hygienic and professional manner Safety, Health & Welfare at Work (Including Driving & Vehicle Checks) ● Be familiar with the Site Specific Safety Statement and be personally responsible for signing to confirm you have done so. ● Carry out relevant risk assessments to identify and report actual or potential hazards/risks in the work environment in accordance with the NAS Safety Statement / deal with them appropriately ● Take immediate action to minimise risks where it is reasonably practicable to do so ● Ensure there is no smoking in the vehicle or in any areas where smoking is restricted. ● Demonstrate awareness of own stress levels and seek appropriate support ● Drive all relevant vehicles types operated by NAS in accordance with the Policy for Vehicular Emergency Response, Safe Work Practice Sheet on Driving and the Site Specific Safety Statement ● At the start of each tour of duty, carry out and complete a Daily Vehicle Inspection Form, ensuring that all defects, deficiencies and accident damage are reported on a Vehicle/Equipment Defect Report Form to the Fleet and Asset Coordination Centre ● Check any vehicle prior to use ensuring that it is fully equipped, visually checked for defects and that all equipment is functioning and ready for use in accordance with Service Procedures ● As part of on-going professional development, ensure an up to date knowledge of equipment required to perform duties. ● Carry out maintenance, equipment and drug checks on emergency ambulance, intermediate care and specialist vehicles as may be in service at any given time ● Operate equipment in accordance with Standing Operational Procedures and manufacturer’s instructions ● Maintain the NAS standards of cleanliness for vehicles, equipment and stations ● Be personally responsible for not undertaking any task or action which would knowingly cause risk to self, others, or to the NAS ● As far as is reasonably practicable attempt to prevent other people from undertaking tasks or actions which would knowingly cause risk to themselves, others, or to the NAS ● Participate in briefing/training sessions and carry out any agreed control measures and duties as instructed ● Comply with all Health and Safety guidelines, be familiar with Safety Statements and Site Specific Statements and immediately report any accidents in line with the Safety, Health and Welfare at Work legislation Administrative Responsibilities (Including Managing Resources & Information) ● Ensure all required technology, including ICT and communications is fully maintained and utilised as intended by NAS during working hours to ensure necessary communication at all times. ● Ensure appropriate details and method of communications are available to NAS to ensure any necessary contact outside of working hours is available and acted upon responsibly by you. Record details and maintain records of patients, journeys, vehicle refuelling and duty hours in accordance with NAS procedures ● Maintain and submit records as required by the relevant Senior Manager or a designated Manager to include Daily Vehicle Inspection Forms, Vehicle/Equipment Defect Report Forms, electronic Patient Care Reports or any other reports as required ● Co-operate with and be familiar with all management procedures in relation to discipline, industrial relations agreements, rosters, training, leave and grievance ● Take responsibility for ensuring operational equipment is ready for use ● Document all patient care and treatment and comply with records management processes ● Access and record information using computerised systems ● Undertake paperwork, such as recording routine tests on pieces of equipment ● Accept responsibility for security of stations, vehicles and equipment where appropriate ● Get to know the local community area, including: streets, roads and buildings ● Be aware of the risks and possible hazards to be found within their operational area ● Maintain confidentiality in relation to personal data held for colleagues and patients, ensuring it is processed lawfully; for no purpose other than for which it was intended; is relevant to that purpose; is retained for no longer than is necessary; is processed in accordance with the rights of the subject to access and accuracy; and is protected from accidental loss or damage in accordance with the requirements of the Data Protection legislation, and records management guidance ● Maintain confidentiality of patient identifiable personal data using a non-identifiable alternative, where practicable, and limiting access on a strictly need to know basis The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Eligible applicants must at the closing date for the competition: 1. Professional Qualifications, Experience, etc. A. (i) Be in possession of a Leaving Certificate awarded in 2017 or later with a minimum of six passes1 in the Leaving Certificate Examination Ordinary Level or higher including Mathematics and a Science subject (e.g. Physics, Chemistry, Biology, Agriculture Science) Or (ii) Be in possession of a Leaving Certificate awarded in 2017 or later with a minimum of six passes1 in the Leaving Certificate Examination Ordinary Level or higher including Mathematics and a Pre-Hospital Emergency Care Council (PHECC) EMT Certificate Or (iii) Be in possession of a Leaving Certificate awarded in 2016 or prior with a minimum of six passes1 in the Leaving Certificate Examination Ordinary Level or higher including Mathematics and a Science subject (e.g. Physics, Chemistry, Biology, Agriculture Science) Or (iv) Be in possession of a Leaving Certificate awarded in 2016 or prior with a minimum of six passes1 in the Leaving Certificate Examination Ordinary Level or higher including Mathematics and a Pre-Hospital Emergency Care Council (PHECC) EMT Certificate Or (v) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction3 Or (vi) Hold a comparable and relevant qualification of at least Level 52 (or above) on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI) Or (vii) Have a minimum of two years full time ambulance service experience at EMT level and hold a Pre Hospital Emergency Care Council EMT Certificate. Or (viii) Candidates who do not have a Leaving Certificate or Level 5 QQI FE qualification, but are over 21 years of age and have a minimum of 2 years full time (or an aggregate of 2 years) of relevant experience may be deemed suitable, subject to the approval of the University College Cork Course Director and Admissions Office4 And B. Be the holder of a full Class C1 Driving Licence on application. (Note Irish 78 Restriction is not acceptable) Or Be the holder of a provisional Class C1 Driving Licence on application. (Note Irish 78 Restriction is not acceptable) Or Be eligible to apply5 for a provisional Class C1 Driving Licence on application And C. Candidates must possess the requisite knowledge and ability, including a high standard of suitability), for the proper discharge of the office. 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Skills, competencies and/or knowledge · Demonstrate the ability to work independently as well as part of a team · Demonstrate the ability to cope under pressure, including the ability to diffuse difficult situations in a calm and professional manner · Demonstrate the ability to plan and organise including multi-tasking and prioritising as appropriate · Demonstrate tolerance and compassion especially in relation to providing a quality service in difficult and sometimes harrowing and stressful situations · Demonstrate effective problem solving and decision making skills · Demonstrate initiative and flexibility especially with regard to working in the changing environment of the Health Services and the National Ambulance Service · Demonstrate effective communication and interpersonal skills including the ability to influence others · Demonstrate capacity for rapid, intense and sustained effort · Demonstrate a good understanding of the requirements of the Paramedic role and the Paramedic Training Programme. · Demonstrate basic knowledge of HSE reforms and how they pertain to the National Ambulance Service · Demonstrate interest in and/or attainment of relevant training/ education and continuing professional development e.g. CIPD, computer course etc. Tenure The post of Student Paramedic is Specified Purpose. Any posts that may be offered, either specified purpose or permanent, full time and pensionable employment as a Registered Paramedic are subject to successful completion of the Paramedic Training Programme, successful discharge of the Paramedic Internship and successful acquisition of registration as a Paramedic with PHECC. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Remuneration The Salary scale as at 01/01/2024 is: €33,210 - €33,640 - €34,070 - €34,400 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. The salary for this role reflects the requirements set out in the eligibility criteria and is all inclusive. Hence no other allowances, including qualification allowances, or payments are payable with the exception of premia payments associated with shift working* or unsocial hours. *Qualification for shift allowance is subject to working a recurring cycle of shifts which involve days, nights and weekend working, i.e. covering a 24/7 period Working Week The hours of attendance i.e. average of 39 hours per week calculated over a predetermined period of time, involves shift work. You will be expected to be available for duty outside of the rostered hours as and when the need may arise. Shift patterns are normally of 8, 10 or 12 hours duration. A shift pattern may have a period of On Call incorporated. Rosters and periods of duty will involve working at weekends, nights and during public holidays.
Housing Customer Support Apprentice
About the role As a Housing Customer Support Apprentice, you will be in a permanent role and supported to attain accredited qualifications. You will be supported to develop skills and gain experience to prepare you for a career in housing. You will be assigned to gain on-the-job experience in the delivery of frontline housing services to both tenants and customers seeking housing solutions. Your programme will include working out in the communities we serve and participating in shared learning activities. Housing Customer Support Apprentice Programme The Housing Executive is unique in offering a wide range of different professional job roles and is a forward-thinking and supportive employer. In Housing Services Division, and the Housing Executive, you can make a difference to real people’s lives through fairness, passion, and expertise. The Housing Customer Support Apprentice Programme aims to attract, train, and retain talent in the Housing Executive. The Apprentice Programme is a valuable avenue in recruiting at entry level and developing new housing professionals in order to support our talent management ambitions. As a Housing Customer Support Apprentice, you will be afforded the opportunity to gain professional qualifications while developing the skills and competencies necessary to be accomplished Housing Professionals working within our frontline and support services. Our Apprentices will be situated in different locations across the organisation so can choose a location that suits you from the list provided. The programme is focussed on opportunities to gain experience in frontline operational and direct support roles working with tenants, people living in our communities and customers seeking housing solutions. Therefore, you need to be comfortable being out talking to and working with customers and will be supported to grow these skills and your confidence. These are not ‘back office’ roles. In addition, you will be given the opportunity to develop loads of important work skills in other areas by shadowing other staff in key roles, attending meetings, opportunities to present & share information. You will develop important skills such as excellent communication skills, time management skills and learning how to prioritise a busy workload. The following programme represents a significant package of investment by the organisation over and above that offered to other job roles. It represents our commitment and interest in supporting the progress of each of our Apprentices to succeed. At a glance: Two-year Housing Customer Support Apprenticeship programme 1. You need to have attained 5 GSCEs or Equivalent (including grade C or above in both English & Mathematics). 2. You do not need any prior work experience but should be motivated and ready to fully engage with each part of the Apprentice programme. 3. You must possess a current driving licence or have access to a form of transport that enables you to meet the requirements of the post in full including with reasonable travel timeframes. 4. This is a permanent post in the Housing Executive and a head start into a career in Housing. 5. Posts are available at different locations across the Housing Executive. 6. Starting at salary point 2 £22,366 and moving to salary point 6 on successful completion £23,893 of all elements of the programme (subject to ongoing pay and grading review). 7. Access to a fully funded professional qualification - CIH Level 3 Certificate in Housing Practice (terms & conditions apply). 8. Access to a fully funded Housing skills qualification - OCN (NI) Level 3 in Housing Practice or equivalent (terms & conditions apply). 9. Both these qualifications form part of an integrated 2-year course delivered by North West Regional College (other participating colleges may apply). 10. Support shaped to your needs - in-house induction and development programme. 11. Support to grow skills – enrichment activities to develop skills, confidence and build connections to local communities and relevant service delivery partners. 12. Chance to network with other staff in the Housing Executive and in Housing Associations. 13. Valuable work experience - placements in key frontline housing roles. You will be placed in two different roles throughout your programme. 14. The Housing Executive offers careers in a wide range of professions. Our level of investment in our people working for us shows that we value our staff and want them to fulfil their potential. 15. On successful completion you will be placed in one of the following permanent job roles which will be decided by the business: i Customer Service Unit Advisor ii Neighbourhood Officer iii Counter Assistant iv Level 3 Front-line Housing Administrator There are THREE mandatory elements of the Apprentice Programme 1. Roles: you will experience two different roles during the two-year programme; CSU Advisor, Neighbourhood Officer, Counter Assistant or Level 3 Front- line Housing administration. Apprentices will typically change to a different role in year two. 2. Development programme: you will embark on a programme tailored specifically to Apprentices. This will involve opportunities to development skills & knowledge specific to your roles in Housing; wider sector knowledge, networking events, presenting skills & knowledge of the business. This is a mandatory requirement to complete the programme. 3. Academic qualification: you will be supported and be given time to complete two integrated qualifications in Housing over a two-year period. If you are interested in working for and within our communities, then a career in Housing is a worthwhile and satisfying pathway. You will gain many transferable skills in this programme that will help you succeed in any job role. Our Apprentice programme offers committed and motivated individuals a solid foundation to a rewarding career within Housing Services Division and to follow your choice of Housing Management as a professional vocation. Who we are As the Strategic Housing Authority for Northern Ireland we assess housing need, oversee the Social Housing Development Programme (SHDP) with our housing association partners, provide housing support services with our voluntary and community sector partners and provide homelessness services across Northern Ireland. Furthermore, we are the Home Energy Conservation Authority for Northern Ireland. With an annual budget of more than £1.2bn, we provide a range of public services across Northern Ireland. Our footprint extends to more than 220,000 homes, and our services impact on the lives of one in every three people. As the strategic housing authority, we also oversee the administration of the system of Housing benefit. We provide responsive repairs and planned maintenance across an asset base of just under 84,000 homes. As the largest funder of domestic violence services, and a leader in community cohesion work, we are a trusted partner throughout communities in Northern Ireland. The Housing Executive is committed to working in partnership to ensure that everyone is able to live in an affordable, sustainable and decent home, appropriate to their needs, in a safe, attractive, and climate-resilient place. Duties: Duties will vary, they will be in line with the detailed requirements of assigned job postings above which include: a) Understanding the needs of tenants, and customers b) Taking appropriate action, referring complex or other issues to other staff in line with agreed procedures or signposting to other organisations as directed c) Answering customer queries and supporting frontline housing service teams d) Under the direction of Line Manager, provision of timely and accurate advice & assistance to customers within the assigned job posting e) Responsibility for completion of practical tasks linked to the smooth changeover of outgoing and incoming tenants f) Carrying out assigned tasks under supervision requiring direct engagement with communities, community representatives and working out in our estates g) Working with Maintenance, Patch Managers, Housing Advisors and other key staff to support the management of our Estates, including environmental management h) Working with Maintenance, Patch Managers and other key staff to support Property management, including completion of good housekeeping tasks in line with the job posting duties i) Recording and following up on repairs to property, grounds and other repairs to a range of different property types and tenures as directed j) Liaising with internal and external stakeholders k) Working across different locations to provide services as needed l) Completion of administrative tasks to support housing services, maintaining records and IT systems Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with programmes and projects. Key Responsibilities (The following duties are indicative of the posts that Customer Support Apprentices may be required to undertake as part of their programme. Please refer to the full Job Description for each post for further details) Programme / General 1. To develop the necessary skills and experience to become a Housing Services Level 3 Officer in one of the following roles: Customer Service Unit Advisor, Neighbourhood Officer, Counter Assistant, or a Level 3 Housing administrative post. 2. To work as part of a team, assisting and providing support to the frontline Housing Services team to support the delivery of business objectives. 3. To engage in a comprehensive Personal Development Programme through both internal/external training and practical experience in selected projects/work areas. The training will be conducted on a modular, continual assessment basis. 4. To attain a relevant accredited qualification (if applicable) as defined by NIHE with NIHE meeting the costs associated with the qualification through the Aids to Study policy. Customer Service Advice 5. To respond in a timely and professional manner to customer contact using a range of communication methods. 6. To assist in recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 7. To communicate with customers to understand their query and accurately record the priority of a wide range of maintenance and heating repairs. 8. To liaise with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 9. To use a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs. 10. To advise on policies and procedures including response maintenance and other business areas where required. Neighbourhood Officer 11. To assist in a range of Estate Management duties, including assisting with Health and Safety checks in communal areas, and undertaking PLC schedule of inspections. 12. To assist in the monitoring and, if required, cleaning of communal areas, including low, medium and high-rise flats. 13. To assist in the reporting of repairs, including visits to elderly or vulnerable tenants to ensure accurate reporting of repairs. 14. To assist in a range of Environmental Management duties, including assisting in the monitoring and reporting of bonfires, travellers sites and the condition of open spaces in general. 15. To work with grounds maintenance and office staff in addressing environmental issues. 16. To assist in the monitoring of minor instances of nuisance and low level antisocial behaviour. 17. To assist in a range of Community Development activities including assisting dealing with tenant queries, producing progress reports on activities and providing feedback to tenants on activity in our estates. 18. To assist in undertaking estate-based inspections in partnership with community representatives and agencies. 19. To develop and maintain links with local communities and their representatives. Counter Assistant/Admin Officer Duties 20. To accurately capture information on systems including customer contact details, the nature of their request, and what action has been taken. 21. To provide basic advice in line with policy on issues such as housing benefit and universal credit; accounts and arrears enquiries; repair requests; estate management and community issues and planned maintenance schemes. 22. To provide assistance to customers to report repairs, form filling, reporting anti-social behaviour and provision of documentation to customers. 23. To assist in receipting information by receiving, checking, and appropriately receipting information submitted by customers at the counter. 24. To signpost and pass customer requests to other offices/departments as appropriate. General 25. To deliver high standards of customer service and contribute as directed to the review and implementation of customer service delivery. 26. To ensure continued and effective working relationships with key internal and external stakeholders, and the wider Housing Services directorate. 27. To promote continuous service improvement by working with customers to improve service delivery. 28. To manage your own performance and be flexible and responsive to change. 29. To undertake the duties in such a way as to enhance and protect the reputation and public profile of NIHE. 30. To comply with and enforce all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 31. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 32. To undertake any other duties which may be assigned to meet organisational need and the change agenda, and which are reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined. Criteria Essential/Desirable When Assessed Knowledge, Skills and Experience 1. Achieved a minimum of five GCSE qualifications grade C, including English & Mathematics OR equivalent qualifications 2. Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full. 3. Can demonstrate knowledge of a range of communication skills. Total Financial Package The salary scale for this post (Level 2/3) is currently £22,366 per annum. There are accelerated increments linked to successful completion of all elements within the programme applied at the end of each programme year. On successful completion of the Housing Customer Support Apprentice Programme, Apprentices will progress to Level 3 point 6, of the salary scale £23,893. The Housing Executive is introducing a new a pay & grading structure which will change our grades and improve starting salaries. Successful candidates normally commence on the first point of the pay scale, however, depending on the successful candidate’s current financial package, skills and experience, we may be able to facilitate a higher starting salary. In addition to basic pay we also have an excellent pension scheme, with an employer contribution of 19%. As an employee you will pay a pension contribution rate between 5.5% and 10.5%. This is a contributory scheme with the contribution rate linked to salary. For further information visit the NILGOSC website. We also offer access to the NILGOSC Prudential Additional Voluntary Contributions (AVC) scheme which has a number of additional benefits.
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