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Retail Support Manager

NI HospiceAntrim£26,279 to £28,122 per annum

Role This role is to support revenue generation across the NI Hospice Retail portfolio, to support new shop openings and existing shop refurbishments; recruitment, induction and team development. The post holder will be flexible to travel across Northern Ireland and will be use their expertise to ensure that all Retail opportunities are maximised. This role will require travel across Northern Ireland and the postholder may access an NI Hospice vehicle when visiting the outlying Retail premises should they wish, subject to meeting insurance requirements. Main Responsibilities Income Generation • To be responsible for driving revenue generation across all retail outlets through strategic planning, effective merchandising, and sales initiatives • To identify opportunities for growth and to implement innovative sales strategies, maximising profitability and contribute to the financial success of the organisation Management • To develop the team to enable efficient and consistent sorting, pricing, and preparation procedures for donated goods • To establish and nurture relationships with staff, volunteers and the wider community to maintain a consistent flow of stock • To act as a key-holder and liaise with relevant authorities, when required • To develop the team to ensure adherence to high standards of cleanliness and merchandising within the retail environment • To ensure that all staff and volunteers have completed mandatory training and adhere to relevant health and safety requirements • To develop the team in organising special events and promotions to drive sales and donations as required Project Management • To oversee and deliver the successful implementation of retail projects, including store renovations, openings, and seasonal changes • To coordinate logistics and manage budgets and timelines, ensuring projects are executed efficiently, meeting organisational objectives and exceeding customer expectations Customer Service • To ensure the staff and volunteers deliver an exceptional customer experience which is paramount in NI Hospice retail operations • To champion a customer-centric approach, ensuring that all interactions reflect NI Hospice commitment to quality service and satisfaction • To resolve customer inquiries and address feedback, as required, promoting loyalty of customers and donors Administration • To manage retail inventory • To maintain accurate records, analyse performance metrics, and generate reports to inform decision-making and drive continuous improvement initiatives • To maintain accurate records regarding training and health and safety General Responsibilities: • To provide courteous and respectful service aligned with NI Hospice values • To be familiar with and adhere to NI Hospice policies and procedures • To be an exemplary role model upholding NI Hospice values and code of conduct in all interactions This job description is neither definitive nor exhaustive and may be amended to meet the changing needs of Northern Ireland Hospice. Essential Criteria 1. A minimum 5 x GCSEs (or equivalent) to include Maths and English Plus A minimum 3 years retail experience in supervisory or management role 2. Be competent in the of MS Office 3. Hold a current full driving licence permitting driving in the UK and Ireland and access to transport with business insurance purposes to fulfil the requirements of the role Or If using an NI Hospice vehicle is being used, hold a current full driving licence permitting driving in the UK and Ireland with fewer than 6 points on their driving record and be aged 25 or above. Or In the case of a disability, demonstrate how the mobility requirements of the position will be met. 4. Demonstrate experience of overseeing health and safety practices within a Retail environment 5. Demonstrate experience of working to tight deadlines and to challenging KPIs Desirable Criteria 1. Demonstrate experience of developing and delivering training to teams 2. Demonstrate Experience of working with volunteers 3. Have an understanding of the legislation relating to charitable trading and of the Trading Standards requirements in relation to the sale of goods and consumer rights 4. Demonstrate Experience in dealing with environmental health and trading standards officers 5. Demonstrate experience of complying with Health and Safety legislation and requirements

2 days agoPermanentFull-time

Personal Secretary

Northern Ireland WaterWestland House, Belfast, Antrim£28,441 - £34,761 per annum

The key purpose of the role is to manage the office of the Director of Finance, Regulation and Commercial. In particular this involves providing administrative support and ensuring that the Director of Finance, Regulation and Commercial office is managed in a customer friendly, efficient, and effective manner, and establishing a two-way channel of communication between the Director of Finance, Regulation and Commercial staff across Northern Ireland Water, Department for Infrastructure, Utility Regulator, other Government Bodies, public representatives and members of the public and other stakeholders. In addition, this role will provide project support across a number of Finance, Regulation and Commercial projects and programmes of work. This will involve undertaking a range of project governance, reporting duties with development of presentation material and compliance with corporate governance. The role reports directly to the Director of Finance and Regulation but work will also be carried out as part of the wider Finance, Regulation and Commercial Function. The role will also involve working closely with various people across the organisation at all levels including the CEO Office. Managing the office of the Director of Finance, Regulation and Commercial to include diary management, improving work processes and systems within the office; and, working on own initiative to plan and organise the work of the office.

2 days agoPermanent

Scheduler

Lagan Specialist Contracting GroupAntrim

H&J Martin Ltd (part of the Lagan Specialist Contracting Group) is now recruiting for a Scheduler. Company: H&J Martin Asset Management Services Job Type: Full Time, Permanent Location: Belfast Role Overview The successful candidate will carry out a range of administration and scheduling tasks in the Operations team, working closely to schedule our internal self-delivery team to ensure a consistently high level of service. They will provide a professional focused service representing the Company to a wide range of clients in NI, ROI and mainland UK. What you'll do The following reflect the main tasks associated with your position and are not intended to be exclusive or exhaustive Your application At Lagan Specialist Contracting Group, we want everyone to feel welcome. That’s why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help. Please be advised that H&J Martin will seek an Access NI Disclosure for this position, which will be used in the decision-making process We wish you every success in your application. The closing date for completed applications is Thursday 23rd May 2024 at 12noon. LAGAN SPECIALIST CONTRACTING GROUP ARE AN EQUAL OPPORTUNITIES EMPLOYER

2 days agoFull-timePermanent
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