Jobs in Cork
Sort by: relevance | dateHR Operations Specialist
Job Title: HR Operations Specialist Job type: Fixed Term / Full-Time Salary: Competitive Salary Location: Linn Dubh, Assumption Road, Blackpool, Cork, Ireland (Hybrid Working) Company: Irish Examiner & The Echo (Part of The Irish Times Group) Contract: 2-Year Fixed Term About Us: The Irish Examiner, a leading national daily newspaper in Ireland and part of The Irish Times Group, is renowned for its quality journalism and dedication to delivering comprehensive news coverage. As we continue our digital transformation, we are seeking a dedicated HR Operations Specialist to join our team in Cork. Position Overview: We are looking for an HR Operations Specialist to support our HR operations within the Irish Examiner, Echo, and the Regional Group of publications. Reporting directly to the HR Business Partner of The Irish Examiner Echo Group, and working closely with the Senior HR Operations Specialist and The Irish Times Group HR Department, you will play a pivotal role in delivering HR services and supporting various HR initiatives across the organisation. Key Responsibilities:
Staff Nurse, Specialist Palliative Care
The Role We are seeking a dedicated and compassionate individual to join our dynamic and supportive team as a Nurse in our Specialist Palliative Care service. The purpose of a Specialist Palliative Care Nurse is to provide expert care for patients with complex, life-limiting illnesses, focusing on advanced symptom management and improving quality of life. They deliver comprehensive support addressing physical, emotional, psychosocial, and spiritual needs. In this role, the nurse collaborates with multidisciplinary teams to offer holistic care, guides patients and families in end-of-life planning, and ensures seamless care transitions. They also play a critical role in educating and supporting other healthcare professionals in delivering high-quality palliative care. Essential Criteria A candidate must, on the latest date for receiving completed applications for the post Be registered in the relevant Division of the Register of Nurses maintained by An Bord Altranais agus Cnáimhseachais na hÉireann (Nursing and Midwifery Board of Ireland) or be entitled to be so registered. A minimum of two years’ acute care experience within the Irish healthcare sector is required. Demonstrate evidence of continuing professional development at the appropriate level. Have the clinical and administrative capacity to properly discharge the functions of the role. Qualifications and skills noted below are desirable, but candidates who possess them may be given higher priority during shortlisting. Experience in Palliative or Oncology Nursing Proficiency in Information Systems and Technology, or a willingness to undertake training, is essential. Hold a post-registration qualification in Palliative Care or Oncology A panel may be formed as a result of this campaign for Marymount University Hospital & Hospice from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled.
Advanced Specialist Pharmacist, University Hospital
Details of Service A commitment to “introduce a publicly funded model of care for fertility treatment” was included in the Programme for Government. Phase One of the Model of Care established Regional Infertility Hubs within maternity networks. Eligible patients are now referred by their GPs to their local Regional Infertility Hub, to avail of a range of treatments and interventions, and if necessary, onward referral to a private provider for advanced AHR treatment as part of the publicly funded and privately provided care scheme. Phase Two of the Model of Care focuses on publicly funded and publicly provided advanced AHR treatment. The introduction of tertiary infertility services, provided through the public health system will launch at Cork University Maternity Hospital. Cork University Maternity Hospital (CUMH) incorporates Maternity, Neonatology, Obstetrics, Gynaecology and Fertility Services in the Cork University Hospital Group within the Health Service Executive Southern region. Hospital Services at CUMH are delivered within the newly established HSE South West health region, one of six national health regions. HSE South West health region manages all public health and social care services in Cork and Kerry to deliver integrated service provision across the region by a multidisciplinary team. The Group’s Primary Academic partner is University College Cork. A wide range of educational programmes and research is conducted within all hospital groups. CUMH provides clinical placements for undergraduate and postgraduate student programmes delivered in partnership with University College Cork. The Advanced Specialist Pharmacist Specialist will work within a multidisciplinary team to provide a safe, effective, high quality fertility service to patients. The Pharmacy Department, Cork University Hospital, provides clinical pharmacy and dispensary services across the CUH campus including Cork University Maternity Hospital, with the primary aim being the safe, effective, and economical use of medications The Advanced Specialist Pharmacist will work closely with · Pharmacist Executive Manager 3, CUH · Chief Pharmacist CUMH · Clinical Lead Consultant AHR Centre, Cork · Designated HPRA Responsible Person · Multidisciplinary clinical team AHR Centre, Cork · AHR Chief Assistant Technical Services Officer · National Women and Infants Health Programme · Clinical Pharmacy team, CUMH This post has three primary areas of duties and responsibilities associated with it namely: · The day-to-day roles and responsibilities associated with being the designated lead pharmacist working within a HSE tertiary fertility team providing the full ambit of advanced human reproduction services. · A clinical informatics role in relation to the configuration and deployment of a national fertility clinical information system which is due to deploy in the Cork service in the first instance. · Collaborating with the Access and Integration Drug Management Programme and the National Women’s and Infant Programme Clinical Lead, to lead on the development of a suite of robust national standard treatment protocols to ensure effective, safe and cost-effective fertility treatment for patients in public fertility services. For further information about the role, contact Contact Julie Kenneally, Interim Programme Manager, AHR Service, CUMH Tel: 087 2624868 Email: julie.kenneally1@hse.ie Or Contact Joanne Ryan, Chief Pharmacist Maternity Service, Cork University Maternity Hospital Tel: 087 2052594 Email: joanne.ryan1@hse.ie
Programme Executive
Responsibilities The responsibilities of the role outlined in this job description are indicative of the currently envisaged scope and may be added to or altered as required, in line with the requirement of SEAI across Business Units/Department. They will include, but not limited to, the following: • Support and deliver service development across the Warmer Homes Scheme, including gathering and refining business requirements. • Contribute to process improvements through structured business analysis. • Assist in building and prioritising an IT related Development Roadmap for the programme. • Support rollout of key IT projects and participate in UAT and system enhancements. • Work closely with SEAI colleagues, IT Team and partners and external stakeholders to deliver programme objectives. • Support the development of business cases, reports and insights that shape future programme direction. • Collaborate with the Data Analytics team to identify priority metrics and reporting needs. • Other duties/projects as may be assigned from time to time. To ensure that activity peaks within the Department are addressed in a proactive manner, it is expected that the candidate appointed to this role will need to be flexible in terms of working hours during these periods. Knowledge & Skills The knowledge and skills required include but are not limited to the following: • Strong analytical and problem-solving skills, with the ability to think strategically. • Experience working in a team-based environment with multiple stakeholders. • A proactive approach to delivering results and managing competing tasks. • Ability to adapt quickly, learn new tools, and work independently when needed. • Clear and confident communication skills — written and verbal. • Strong organisation, attention to detail and ability to meet deadlines. • Strong teamwork and collaboration abilities, with flexibility to support peak workloads. • Flexibility to respond to programme demands and evolving priorities. Experience and Qualifications ESSENTIAL REQUIREMENTS The successful candidate must be able to demonstrate: • An honours degree (a minimum NFQ level 8 or greater) in a relevant discipline such as IT, Business or a related discipline, and minimum of 3 years directly relevant experience working in IT business process environments. Or An ordinary degree (a minimum NFQ level 7 or greater) in a relevant discipline such as IT, Business or a related discipline, and minimum of 5 years directly relevant experience working in IT business process environments. Or A third level certificate (a minimum NFQ Level 6 or greater) in a relevant discipline in a relevant discipline such as IT, Business or a related discipline and minimum of 8 years directly relevant experience directly relevant experience working in IT business process environments. • Experience working in multidisciplinary teams, managing or supporting projects that span multiple perspectives and functions. • Demonstrated knowledge or experience in CRM systems, UAT testing, APIs and user story management tools such as Azure DevOps. • Familiarity with analytics and reporting tools (e.g., Power BI, Tableau) to support data driven decision-making. • Strong written and verbal communication skills, including report writing, presenting, public speaking, and the ability to communicate complex concepts to both technical and nontechnical audiences. DESIRABLE REQUIREMENTS • Business Analysis techniques or certification (e.g. ECBA, CCBA, CBAP). • Understanding of IT change management pathways and governance and how they impact business processes. • Understanding of Agile methodologies, Click Up, or other flexible project management approaches. • Knowledge of programme delivery in a structured environment. • Knowledge of home energy upgrades or BER methodology. • Proficiency in the Irish language. • Experience or knowledge of delivering positive customer experiences. Conditions of Service Tenure: This position will be offered on a 5-year Fixed Term contract basis. Salary Payment Arrangements: The Level D salary scale for this position effective from 1st February 2026 is as follows: €52,546 to €77,285 (inclusive of one Long Service Increment (LSI1) which applies after three years additional service at Max of grade). Incremental progression will be subject to satisfactory performance. Important Note: Candidates should note that entry will be at the first point of the scale and the rate of remuneration, including incremental progression, will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Different terms and conditions may apply if you are currently a serving civil or public servant. Location: The place of work will be based at one of the SEAI offices as listed on cover page. SEAI offer the option to work in a hybrid working arrangement, in line with the SEAI Blended Working Policy. SEAI reserves the right, at its discretion, to change working location within reason on any future date. Blended Working Arrangements: As an employer, SEAI operates a blended working policy that facilitates access to remote working options having regard to work-life balance/integration, mental health, and the need for a safe and productive working environment. Blended working arrangements will be operated under SEAI’s Blended Working Policy, which currently requires staff to work from the office a minimum of two (2) days per week. Availability and patterns of blended working will be based on business needs and the suitability of the role and may be subject to change should the business needs dictate. Probation: On appointment, the appointee will serve a six (6) month probationary period. In certain circumstances, the probation period may be extended, in line with the SEAI’s Probationary Policy and Procedures. Working Week: Hours of attendance will be as fixed from time to time but will amount, on average, to not less than 41.25 hours per week (35 hours net of rest breaks). Pro-Rata will apply in the case of part-time role. Additional hours may from time to time be reasonably required to meet the requirements of the position. No additional payment will be made for extra attendance as the rate of remuneration payable covers any exceptional extra attendance liability that may arise from time to time. Annual Leave: The annual leave allowance will be 29 working days a year, based on a five-day week and is exclusive of public holidays. Pro-rata will apply in the case of part-time role. Annual Leave is to be taken at a time or times convenient to SEAI. Eligibility to Work: The SEAI has a legal obligation to ensure that all employees are lawfully entitled to work in Ireland. Where applicable and to support a candidate’s application, candidates must submit a valid work permit/visa confirming permission to work in Ireland. Failure to submit the required evidence, and failure to hold a valid permit/visa during the period of the contract, will result in the application and/or contract of employment being rendered void. Those not eligible to apply for the role Former Irish Public Service Employees - Certain Restrictions on Eligibility. Eligibility to apply for a position may be affected where applicants were formerly employed by an Irish Public Sector body and previously availed of an Irish Public Service Redundancy or Incentivised Retirement Scheme including the below. For details on restrictions click here. • Collective Agreement: Redundancy Payments to Public Servants • Incentivised Scheme for Early Retirement (ISER) • Department of Health and Children Circular (7/2010) • Department of Environment, Community & Local Government (Circular Letter LG(P) 06/2013). Declaration: Applicants will be required to declare whether they have previously availed of a public service scheme of incentivised early retirement and/or the collective agreement outlined above. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment. Other Conditions of Employment: The above represents the principal conditions of service and is not intended to be the comprehensive list of all terms and conditions of employment which will be set out in the employment contract to be agreed with the appointee. Standard Checks: Any offer of employment made to a successful candidate will be subject to satisfactory reference verification and satisfactory verification of academic and professional qualifications. SEAI commits to treat all the information or documents received under GDPR guidelines. Garda Vetting: SEAI is set up with a registered organization for Garda vetting purposes. You may be asked to make an application to be vetted.
Theatre Operative
Details of Service Cork University Hospital (CUH) has approximately 800 beds and this will increase further to 1,000 beds on completion of the transfer of additional services to the CUH campus. CUH currently employs approximately 4,571 (WTE) staff of multiple professions and is the primary teaching hospital for the Faculty of Health and Science in University College Cork (UCC). UCC is the Academic partner of the South/South West Hospital Group. CUH has very strong relationships with each of the six schools within the Science Faculty of UCC and this is a key area for future development to maximise the opportunities for both the service and academia. CUH is a recommended Major Trauma Centre for the Republic of Ireland due to the wide range of specialties delivered by the hospital – including Neurosciences, Cardiac Services, Orthopaedics, General Surgery, Renal, Internal Medicine, Vascular, Ophthalmology, Urology, Plastic Surgery, Maxillary-Facial, Paediatrics, Intensive Care, Oncology, Haematology, Obstetrics, Gynaecology, Neonatology and Emergency Medicine. CUH is the tertiary referral centre for the HSE Southern area, and the supra regional area of Limerick, Clare, Tipperary, Waterford and Kilkenny. CUH therefore acts as a regional centre for secondary and tertiary care for the catchment population of approx. 550,000 served by the HSE Southern area and a supra-regional centre for a total a population of 1.2 million. Six Health Regions have been established within the HSE, on the basis of the geographical boundaries agreed by the Government in July 2019 and they will be operational from 2024. Each Health Region will be tasked with population specific planning resourcing and delivery of health and social care services for the needs of its unique population. This will result in improved accountability and governance in terms of finance and performance, while also bringing decision-making closer to the frontline. Health Regions will enable and empower staff to provide services that are: · Integrated, locally planned and delivered · Easier to access and navigate · Available closer to home Health Regions are geographically-based units with clearly defined populations. They align community and hospital services within specific areas. The HSE will retain a strong but leaner central organisation, with more service provision developed at a local level. The HSE South West health region will manage and deliver all public health and social care services in Cork and Kerry. HSE South West includes all hospital and community healthcare services in the region. This includes: • South / South West Hospital Group S/SWHG • Cork Kerry Community Healthcare CKCH • Midlands Louth Meath Community Health Organisation • Community Healthcare Organisation Dublin North City and County The Department of Population and Public Health is also now aligned with this health region. Services in the South West health region: HSE Services working within this region include: • Acute Hospitals • Primary care services • Community services • Social care services • Health and social care professionals • Voluntary sector services South / South West Hospital Group and Cork Kerry Community Healthcare will become part of HSE South West health region from 3rd March, 2025. About the Post Theatre Complex and Surgical Hub The Theatre Complex and Surgical Hub in CUH will ensure the provision of elective and emergency surgical procedures in the specialist theatre environments of Cardiothoracic, General, Vascular, Orthopaedic, Neurosurgery, Pancreatic, Colorectal, Plastics, Trauma, Urology, Renal, Hepatobiliary, Gynaecology and day procedures for adults and children. The Theatre Complex works on a 24/7 basis. The Surgical Hub at Cork University Hospital (CUH) will be a dedicated facility designed to enhance day-case surgery and ambulatory capacity, addressing public waiting lists in advance of the development of regional elective hospitals. It will be located on the CUH campus, a Model 4 hospital, and will operate under the governance of CUH’s surgical/perioperative directorate. The post holder will work across all relevant areas of the CUH campus including the Theatre Complex and Surgical Hub. Informal Enquiries We welcome enquiries about the role. Contact Marie Horgan, CNM3 Surgical Hub, Cork University Hospital Email: Marie.Horgan2@hse.ie Tel: 087 4403474 For further information about the role. Contact Shauna Broderick, Staff Officer, People SouthWest Email: shauna.broderick@hse.ie Tel: 087 4370269 For enquiries relating to the recruitment process.
H S D Operative
Details of Service Six Health Regions have been established within the HSE, on the basis of the geographical boundaries agreed by the Government in July 2019. Each Health Region will be tasked with population-specific planning resourcing and delivery of health and social care services for the needs of its unique population. This will result in improved accountability and governance in terms of finance and performance, while also bringing decision-making closer to the frontline. Health Regions will enable and empower staff to provide services that are: · Integrated, locally planned and delivered · Easier to access and navigate · Available closer to home Health Regions are geographically-based units with clearly defined populations. They align community and hospital services within specific areas. The HSE will retain a strong but leaner central organisation, with more service provision developed at a local level. The HSE South West Health Region will manage and deliver all public health and social care services in Cork and Kerry. HSE South West includes all hospital and community healthcare services in the region. This includes: · South / South West Hospital Group S/SWHG · Cork Kerry Community Healthcare CKCH The Department of Population and Public Health is also now aligned with this health region. HSE Services working within this region include: · Acute Hospitals · Primary care services · Community services · Social care services · Health and social care professionals · Voluntary sector services The core element of HSSD is the decontamination and sterilisation of Reusable Invasive Medical Devices (RIMD) for the Theatre Department, CUMH, the wards, Outpatients, Dialysis, A&E and the Radiological unit, and the provision of Endoscopy services for Out-Patient and Regional Cancer services. HSSD has operational hours of 24 hours a day over 7 days. Purpose of the Post · To reprocess surgical and medical instrumentation and devices, including the collection, cleaning, disinfection, inspection, packing, sterilizing and delivery back to the service user. · To reprocess Endoscopes through decontamination and sterilisation and delivery back to service user. · Each step is tracked and traced on a computerised system and aimed at achieving the HSE standards and recommended practices for Central Decontamination Units. Informal Enquiries We welcome enquiries about the role. Contact Ms Noreen O’Leary, Assistant Director of Nursing, Cork University Hospital Email: noreen.oleary@hse.ie Tel: 086 7872340 For further information about the role. Contact Ms Shauna Broderick, Staff Officer, People SouthWest Email: shauna.broderick@hse.ie Tel: 087 4370269 For enquiries relating to the recruitment process.
Head Of Catering, University Hospital
The Catering Department at Cork University Hospital is committed to providing an efficient quality meal service using fresh produce to patients, staff and visitors within the Hospital complex. Meals at Cork University Hospital are served to more than 850 patients in 45 locations, three times daily. This includes the Mental Health unit and Maternity Hospital. The Catering Department catersfor approximately 200 patients on therapeutic diets, provides breakfast, lunch and dinner and night time supper in the staff dining room (600 seating capacity) and caters for special dietary requests including Hal-Al, celiac vegan, vegetarian. Meetings take place with CUH Dietetics Department, Speech and Language Therapists, Household management, Nursing management and catering staff and management on a regular basis to develop menu choice and additional choices have already been included in patient and staff menus. Meetings also take place nationally from time to time to assist in improving standards throughout the HSE. Meetings and Events happen on a daily basis on Campus. The management of these events also come under the Head of Catering. The existing facilities, which had been in existence for 17 years , also required re- development in order to ensure that a quality service continues to be provided in line with current needs and regulations. The hospital continues to expand both on Campus and off Campus. The catering department continues to develop in line with To this end, the kitchen and dining area were carefully designed and equipped so as to ensure an efficient flow from supplies to production to patient plating, staff dining and dishwashing consistent with best catering practice, catering codes and HACCP.
Despatch Operative
Dawn Meats is one of Europe's leading beef and lamb processing companies with locations across Ireland, UK, France and continental Europe employing over 8,000 employees.. The successful candidate will be responsible for managing orders, ensuring goods are unloaded and loaded to the correct locations. You will use forklift equipment for picking and packing orders, you will use scanning equipment to scan inbound and outbound consignments ensuring audit and traceability of goods. Responsibilities Key responsibilities will include :
HTA Programme Manager
Tenure: Permanent. Additionally, HIQA may create a panel for future permanent and fixed-term vacancies that may arise. Blended Working: 1–2 days a week in the office and the remainder of the working week spent working from home. Further information can be found below in the Principal Conditions of Service under Blended Working Arrangements. Role Purpose The purpose of this role within the relevant business unit and for HIQA as a whole: The purpose of this role is to join a multidisciplinary team with responsibility for the effective implementation of HIQA’s programmes to deliver high-quality health technology assessments (HTAs), other evidence-based advice and evidence synthesis outputs, and therefore to embed evidence-based methodology in the health decision-making processes in Ireland. The HTA Directorate comprises approximately 60 analysts. HIQA works collaboratively with high-level stakeholders, with academic groups and with international HTA agencies to deliver these objectives. Methods development and academic outputs are actively encouraged, and the Directorate hosts a range of postgraduate fellowships and an active postgraduate degree training programme. The scope of the HTA Directorate’s work includes providing evidence synthesis and evidence-based advice to inform public health policy, and providing HTAs to inform decision making on investment or disinvestment in health technologies and programmes, including decisions in relation to national screening and national immunisation programmes. Teams within the HTA Directorate also perform evidence synthesis to support the development of National Clinical Guidelines and the development of national health policy, and evidence synthesis reviews to inform decisions related to the generic justification of practices involving medical exposure to ionising radiation. Since 2025, HIQA hosts the National Immunisation Advisory Committee (NIAC), Ireland’s National Immunisation Technical Advisory Group (NITAG). Staff from the HTA Directorate provide the clinical, technical and administrative secretariat for NIAC to support the development of independent evidence-based advice on vaccines, immunisation and related health matters to inform health policies in Ireland, and updates to the Immunisation Guidelines for Ireland. The post holder will actively engage in the work of the HTA Directorate and of HIQA to deliver on the annual business plan in line with the strategic objectives as outlined in HIQA’s Corporate Plan. Behavioural Expectations The way that HIQA people are expected to work to role model HIQA values: The incumbent of this role is expected to demonstrate HIQA’s values in the delivery of everyday work and interactions with clients and colleagues, by putting people first, being fair and objective, being open and accountable, demonstrating excellence and innovation, and working together. Common Tasks Team Member ▪ Seek clarity on the tasks associated with own role. ▪ Complete tasks in compliance with policies and procedures. ▪ Adhere to relevant legislation, standards and internal audits. ▪ Fulfil any mandatory or professional competency requirements. ▪ Maintain confidentiality and a professional approach. ▪ Raise any concerns in relation to workplace health and safety. ▪ Actively identify learning needs and development opportunities. ▪ Actively contribute as a team member. ▪ Follow direction and take on new and different tasks. ▪ Set and achieve performance goals that contribute to HIQA strategy. ▪ Regularly seek feedback to meet performance expectations and goals. Manager Team Management: ▪ Set clear strategic direction and action plans for direct reports. ▪ Build team cohesion and cultivate an engaged, productive environment. ▪ Undertake regular coaching, performance feedback and development conversations with direct reports. ▪ Ensure direct reports access appropriate training and development. ▪ Plan for and manage recruitment activity and vacant roles. ▪ Manage staff retention and attrition effectively. Operational Management: ▪ Contribute to business planning and knowledge management. ▪ Forecast and manage resources in line with available budget. ▪ Ensure that policies and procedures in area are current and adhered to. ▪ Ensure compliance with workplace health and safety standards. ▪ Meet audit requirements and ensure legislative compliance. ▪ Report on performance and relevant business measures as required. ▪ Identify risks and develop contingency plans where necessary. ▪ Identify inefficiencies and implement improvements to work practices. Role Specific Tasks The key tasks and activities associated with the role: The nature of the tasks and activities associated with the role will vary accordingly. It will involve: ▪ Delivering a programme management service to support the work of the HTA Directorate. ▪ Maintaining an up-to-date programme overview in coordination with project leads and senior management. ▪ Supporting project leads to develop and implement project management plans. ▪ Managing the administration of HTA Expert Advisory Group processes. ▪ Managing programme administrators. ▪ Leading quality improvement, knowledge exchange and risk management initiatives across the Directorate. ▪ Working with the Office of the CEO and the Board Secretariat to enable an efficient approval process. ▪ Tracking performance against business plan objectives. ▪ Preparing and actioning regular corporate performance and risk reports. ▪ Coordinating the annual production of the Directorate’s Impact Report and contribution to the HIQA Annual Report. ▪ Supporting the development, implementation and monitoring of the HTA Directorate Plan 2025–2027 and subsequent iterations. ▪ Coordinating Directorate-wide events, meetings and information. ▪ Coordinating HTA Directorate participation in conferences and external meetings. ▪ Supporting collaborative projects undertaken with academic partners and international bodies. ▪ Addressing Freedom of Information requests. ▪ Assisting in the development of processes, policies and quality standards to ensure HTA and evidence synthesis work is completed in accordance with described standards and is of a high quality. ▪ Supporting the development of the Strategy, Support and Research (SSR) function within the HTA Directorate. ▪ Proactively engaging in performance development reviews and actively seeking out learning and development opportunities. ▪ Mentoring more junior members of the team as required. ▪ Providing support to other directorate staff as required. ▪ Undertaking other duties and responsibilities as may be determined by the Director of Health Technology Assessment. The contents of any role description are not exhaustive and are intended to be indicative of the scope of the role. Qualifications Essential: In determining your eligibility, the following are the essential qualifications that will be assessed as part of the shortlisting stage of the selection process: ▪ Degree qualification (Level 8 on the National Framework of Qualifications or equivalent) in a discipline deemed relevant by the Authority for the post of Programme Manager. Desirable: ▪ Postgraduate qualification in project and/or programme management. ▪ Postgraduate degree in a relevant area, such as Public Health, Epidemiology, Health Economics, Health Services Research, or in a health-related science with a high content in health services research. Experience Essential: In determining your eligibility, the following are the essential knowledge and experience that will be assessed as part of the shortlisting stage of the selection process: ▪ Minimum of three years’ experience of working on the delivery of projects and process management. Other required knowledge and experience: ▪ Proven team working, project and programme management experience to deliver high-quality outputs within tight timelines. ▪ Extensive experience of presenting information through a variety of means to a range of audiences. ▪ Direct management of others, including task allocation, task assignment, and people management. ▪ Knowledge of risk management. ▪ Knowledge of information governance requirements. ▪ Proven written and verbal communication skills. ▪ Experience of communicating effectively with a diverse range of people and positively influencing others. ▪ Experience of liaising with both internal and external stakeholders to present information and/or gather data. Desirable: ▪ Experience of programme management in a clinical, health service research or health policy environment. ▪ Extensive experience in the use of information systems that support the delivery of project and process management. ▪ Project or process improvement experience. ▪ Knowledge of the healthcare system in Ireland and an understanding of the role of HTA and evidence synthesis to inform health policy and health service decisions. Principal Conditions of Service Probation A probationary period of six months applies to this position. Pay Candidates will be appointed on the minimum point of the salary scale (€75,448) and in accordance with the Department of Finance guidelines. The rate of remuneration will not be subject to negotiation. The incremental progression for this scale is in line with Government pay policy. The salary scale for this position is as follows: Engineer Grade II (PPC) €75,448 €77,172 €78,891 €80,619 €82,342 €82,801 €84,499 €86,262 €89,133¹ €92,011² After 3 years’ satisfactory service at the maximum After 6 years’ satisfactory service at the maximum Entry will be at the first point of the scale. An exception may occur where an appointee has been serving elsewhere in the public service in an analogous grade and pay scale. In this case, the appointment may be assimilated to the nearest point of the advertised salary scale with their incremental date adjusted accordingly. Please note the rate of remuneration may be adjusted from time to time in line with Government pay policy. Superannuation Pensionable public servants (new joiners) recruited on or after 1 January 2013 will be members of the Single Public Service Pension Scheme. Please note that the Single Public Service Pension Scheme applies to all pensionable first-time entrants to the public service, as well as to former public servants returning to the public service after a break of more than 26 weeks. In certain circumstances, for example where the public servant was on secondment or approved leave or remains on the same contract of employment, the 26-week rule does not apply. The legislation giving effect to the scheme is the Public Service Pensions (Single Scheme and Other Provisions) Act 2012. For those who are not subject to the Single Public Service Pension Scheme (e.g. those transferring from other public service employment where the break in service, if any, is less than 26 weeks), the terms of the Health Information and Quality Authority Superannuation Scheme will apply. Annual Leave Annual leave is 27 days, rising to 30 days after 5 years’ service. Hours of Attendance Hours of attendance will be fixed from time to time but will amount to not less than 35 per week. The appointee may be required to work additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties, subject to the limits set down under working time regulations. Blended Working Arrangements HIQA has introduced blended working to offer more flexible working arrangements to all employees. We aim to strike a balance between being flexible, efficient and resilient by facilitating blended working where practical, while enabling onsite interaction, collaboration and support as required. All roles in HIQA have been assessed under the criteria of business needs and role suitability for blended working. This determines the proportion of time that employees will spend working in HIQA offices and working from home, depending on their role. Depending on the role, there may be a requirement to attend the office for more than the allocated number of days for training and onboarding purposes at the start of your employment and during the probation period. A review of our blended working model confirmed that this model is working well in HIQA; therefore, we are now moving from Interim Blended Working to a long-term Blended Working Model. Our existing policy and documentation will be revised and updated once the framework for the Work-Life Balance and Miscellaneous Provisions Act is published. Our model is in line with the Civil Service Framework for Blended Working in Ireland. Further guidance on HIQA’s Blended Working Policy, which includes eligibility criteria, will be issued to successful candidates. This is an opt-in policy and details on how you can apply will be issued to you before you start.
Information Officer
Responsible to: Reporting to a Team Supervisor on a day-to-day basis. Purpose of the job: The provision of information, advice and referral services to members of the public and assisting the Team Supervisors in the work of the information service. Main Duties: • The direct delivery of information, advice and referral services as determined by the Board of Directors and in line with the Citizens Information Board guidelines for the provision of Citizens Information. • Provide independent, confidential and high-quality information and advice to clients, primarily by telephone, but also by email, web chat, messaging, and any other communication channels that might be incorporated into the CIPS service. • Follow up work arising from information and/advice sessions with clients. • Participate in monitoring, appraisal, support, supervision and individual and team development processes (including one-to-one meetings with Team Supervisor and staff/team meetings). • Participate in training and coaching, in the context of CIPS Training Policy and annual Training Plans, and individual/team training needs analyses. • Assisting the Team Supervisors in the development of innovative processes for the provision of quality information to clients in various formats using the Citizens Information Board Citizens Information website www.citizensinformation.ie as an information tool, supplemented by other relevant information sources. • Participate in customer service/access initiatives developed jointly with other organisations. • Assist and cooperate with the management of CIPS in the development of practices and systems that will enhance customer service and maintenance of the highest standards of honesty and integrity. • Operation of query management and data collection/statistical analysis systems. • Participate in quality assurance systems and practices. • Undertaking publicity and promotional initiatives appropriate to the development of the service as required. • Assisting in any research and/or social policy initiatives appropriate to the development of the service as required. • Identifying and feeding back to the management team, issues that have social policy implications. • Representing CIPS at conferences etc. as decided by the management team. • Such duties (including administrative duties) as may be assigned from time to time by the Team Supervisor. Minimum Education Qualifications and Attainments • Educated to Leaving Certificate standard, or equivalent, with a minimum of one year’s experience of working in an information, advice, or advocacy setting. or • Less formal academic qualifications with a minimum of three years’ experience of working in an information, advice, or advocacy. Essential Knowledge and Experience • An understanding of the issues around the provision of, and access to information, advice and advocacy/referral services. • Working knowledge and understanding of how the social welfare, health and income tax systems operate in general and a working knowledge of at least one of the following subject areas: employment, housing, immigration, consumer rights, education. • Excellent organisational, administrative and IT skills. Desirable Skills, Abilities and Experience • Demonstrated ability to absorb, analyse and evaluate information from a variety of sources. • Strong communication skills, both orally and in writing. • Previous experience in a call centre setting. • Ability to work on own initiative and as a member of a team, working effectively within the support and supervision structures operated by CIPS. • Ability to interpret and implement organisational policy. • Have previous experience in the information or voluntary sector. Successful Candidate will be • Committed to the provision of free, confidential, impartial, and independent information, advice and referral services. • Have an understanding and knowledge of the range of information, advice and referral services provided by the Citizens Information Phone Service supported by the Citizens Information Board. • Flexible to work alternative shifts as CIPS lines open from 9am to 8pm. • Open to work unsocial hours as may be required from time to time and willing to attend evening and occasional weekends. Time off in lieu (TOIL) arrangements apply in all such circumstances. All position is subject to satisfactory completion of a probationary period. The period of probation may be extended at the discretion of the Team Supervisor/Manager. The successful candidate will be available to work 35 hours per week on a full-time position or 17.5 hours per week on a part-time position. There will be a requirement to work alternative shifts between the hours of 9am to 8pm Monday to Friday. The role will be based at the CIPS office in Blackrock, Cork. Full-Time Salary: Scale range of €33,992, €36,472, €38,976, €40,840, €42,644, €45,075, €46,845, €48,626 (Max – 3 years), €50,246 (LSI1 – 3 years), €51,862 (LSI2). Salaries pro rata for part-time work. Please note there will be a salary increase in April & October 2026. Incremental Credit: It is expected that all new entrants to the Citizens Information Phone Service will be appointed at point one of the salary scale. However, the Citizens Information Phone Service operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. Pension: A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution: 5% of salary. Employer contribution: 7% of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age (currently 66). Remote Working: There is no immediate entitlement to remote working. Any requests for same will be considered in line with the prevailing policy and/or legislative framework. Annual Leave: Calculated on a pro rata basis for part year service as follows: • 23 days • 24 days (upon completion of 2 years’ service) • 25 days (upon completion of 5 years’ service) Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIPS.
