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Executive Officer
About This Role Role Purpose This role is a specified purpose contract to provide maternity leave cover, supporting the delivery of key work activities within the team. The successful candidate will assist with project work, analyse and respond to supervisory correspondence, and provide administrative and operational support. They will also contribute to a collaborative team environment by sharing knowledge and supporting colleagues to help the organisation achieve its objectives. About the Division The Platform Supervision and Investigations division's main function is to supervise digital services in Ireland and enforce the Digital Services Act, Terrorist Content Online Regulation and Online Safety Code. It consists of four supervisory teams, an investigations team and a regulatory operations team which help determine regulatory strategy. The User Complaints team also sits in this division and is responsible for receiving complaints against service providers for alleged infringements of the Digital Services Act. The mission of the Platform Supervision and Investigations division is to understand the services and operations of the organisations that Coimisiún na Meán regulates, and to hold regulated entities to account. This includes monitoring compliance with regulatory obligations, resolving issues voluntarily when appropriate, handling user complaints and taking formal compliance action when warranted. Key Responsibilities Provide administrative and operational support to the supervision sub-team in managing medium to high-risk online platforms. Assist with the implementation of the Online Hate Suspensions Project, including tracking progress and maintaining records. Support the preparation of responses to supervisory correspondence and other routine communications. Help manage incident response activities, including updating protocols and maintaining relevant documentation. Key Responsibilities (continued) Assist with evaluations of platform suspension practices as part of horizontal supervision assessments. Provide administrative support for stakeholder engagement and team meetings. Contribute to team projects and tasks, sharing information and supporting colleagues to help achieve team objectives. The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review. About You Experience, Skills, Knowledge and Qualifications Essential Criteria Experience in the technology or regulatory sector. Strong administrative and organisational skills, including record-keeping and scheduling. Good written and verbal communication skills. Ability to work effectively as part of a team. Attention to detail and accuracy in completing tasks. Desirable Criteria Experience supporting projects or initiatives in an online safety, supervision, or compliance context. Familiarity with incident response procedures or regulatory reporting. Experience using Microsoft Office or similar administrative software. Benefits, Package and Pay This position is offered on a specified purpose contract basis. Full time, 35 hours per week. Annual Leave: 29 days per annum. The role will be a hybrid role combining home and office working. Our current hybrid policy is 2 days in the office. Our office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20. For a full list of benefits see our website here. This position is graded at the Higher Executive Officer scale. Successful candidates will be appointed on the first point of the scale.
Registration Adviser/Staff Officer
What we do NMBI has two Main Objectives: • To protect the public. • To ensure the integrity of nursing and midwifery practices. The Principal Functions of NMBI Include: • Setting standards for the education, registration and professional conduct of nurses and midwives. • Providing advice on the provision of safe and appropriate care to nurses and midwives, service users, family members and society. • Maintaining of the Register of Nurses and Midwives. • Approving of education programmes and further education programmes. • Investigating and considering of complaints against nurses and midwives through our fitness to practise process. Structure of NMBI The Nursing and Midwifery Board of Ireland has almost 80 staff. The organisation currently operates under the following sections and divisions: • Office of the Chief Executive Officer • Registration Department • Education, Policy, and Standards Department • Midwifery - Professional Standards • Fitness to Practise Department • Corporate Services and Strategy Department There are approximately 93,000 registered nurses and midwives on the NMBI Register. Role Profile The Nursing and Midwifery Board of Ireland (NMBI) is the statutory regulatory authority for nurses and midwives in Ireland. Its core functions are protecting the public in its interactions with nurses and midwives and ensuring the integrity of the nursing and midwifery professions by promoting and upholding high standards of education, training, practice, and professional conduct. Reporting to the Registration Operations Manager, the post-holder will be responsible for performing the various functions and processes of the Registration Department. Principle Duties and Responsibilities As the regulator for nursing and midwifery, the NMBI has committed to ongoing service improvement, including the development of a new registration system. The role will contribute to the transition of the department to the NexGen system, while also maintaining operations. Key Areas of Activity • Support the development of the NexGen digital registration system, including training staff in developments and assisting in documenting and refining new processes related to the NexGen system. • Participate in required user acceptance testing, feedback cycles, and data migration activities. • Maintain and monitor daily operations of the current registration system to ensure service standards are met throughout the transition. • Troubleshoot operational issues and liaise with information technology or third-party providers as required. • Support the Registration team with workload management to mitigate disruption during change periods. • Contribute to the development, implementation, and ongoing maintenance of the induction process and training programmes for staff within Registration Operations. • Contribute to the ongoing development of the registration systems and processes. • Contribute to the development of registration standard operating procedures and guidelines. • Proactively identify potential issues and risks, allowing the organisation to address them before they escalate. • Oversee administrative tasks associated with application processing and reviews. • Liaise with various stakeholders as required. • Develop reports and insights to equip management with valuable data to make informed strategic decisions. • Contribute to the development and maintenance of the induction and ongoing training of staff and the programme for registration operations. • Contribute to identifying areas for improvement in the NMBI registration processes to reduce risk and increase efficiency. • Contribute to policy development for the recognition and registration of nurses and midwives. • Manage a team and its performance and report to the Operations Manager. • Complete additional assessments as required by the operational needs of the department. Other Responsibilities • Promote NMBI values in all work activities – Integrity, Compassion and Commitment. • Engage in NMBI’s performance and development system and ensure the appropriate documentation is provided to management in a timely manner. • Perform all tasks necessary to ensure that the objectives set for the section are achieved in a timely and accurate manner. • Carry out any other duties as appropriate to the effective management of the department as may be assigned from time to time including supervising teams and overseeing registration processes. Essential Criteria, Qualifications and Experience The successful candidate must have the following essential experience, skills, and criteria on the date of their application: • At least three years administration experience, preferably in a high throughput administrative process environment. • Demonstrate a thorough understanding of the relevant legislative and regulatory environment. • Demonstrate a proven track record in supporting and developing strong customer service ethos. • Demonstrate a can-do attitude with a track record of going the extra mile to support project delivery. • Demonstrate skills as a proven strong contributor to teamwork and demonstrate high performance qualities. • Demonstrate excellent organisational skills with the ability to manage and prioritise tasks in an effective manner to meet deadlines and performance targets. • Demonstrate a willingness to take on the responsibilities associated with the role to include delegation and monitoring of workloads using own initiative and offering new ideas. • Demonstrate a personal commitment to improving knowledge and skills particularly in information technology, business process and quality assurance skills. • Information technology literate with excellent working knowledge of Microsoft Office to include advanced level skills in Microsoft Teams, Outlook, Word and PowerPoint and at least intermediate level skills in Excel. • Written and spoken communication skills that allow you to inform and advise others clearly. • Highly analytical and solution orientated. • Excellent oral and written communication skills including development of business reports. • Well-developed interpersonal skills with the proven ability to engage with internal and external stakeholders, registrants, and committee members. • Willing to take on the responsibilities associated with the role to include delegation and monitoring of workloads using own initiative and offering new ideas. • Ability to work within a team environment and be self-motivated. Desirable Criteria Previous experience of working in the public sector is an advantage. Conditions of Service General The appointment is subject to the Nurses and Midwives Act 2011 (as amended), the Public Service Management (Recruitment and Appointments) Act 2004 and any other Act for the time being in force relating to the Civil Service and the Department of Public Expenditure and Reform. Tenure Permanent (Full-Time) Subject to a probationary period. Location Offices of the Nursing and Midwifery Board, 18 to 20 Carysfort Avenue, Blackrock, County Dublin, A94 R299, blended working options are available. Salary Grade V €52,235 – €62,485 New entrants to the public service will commence at the first point on the scale. Annual Leave The annual leave allowance will be 29 working days a year, excluding the usual public holidays. Superannuation and Retirement The terms of the Single Public Service Pension Scheme will apply to this appointment. The minimum age at which pension is payable is set initially at 66 years. Retirement is compulsory on reaching 70 years of age. Contract Arrangements A contract will be offered on the terms and conditions determined by the NMBI Board, with the consent of the Minister for Health and the Department of Public Expenditure and Reform. Blended Working Arrangements NMBI operates a blended working policy that facilitates access to remote working options having regard to work-life balance, mental health, and the need for a safe and productive working environment. NMBI’s patterns of blended working include two days a week in the office location, or attendance at other locations as required.
Higher Executive Officer
1) Who we are The Residential Tenancies Board (RTB) is an independent public body that regulates Ireland’s rental sector. We work to deliver a fair rental system for everyone in Ireland. In our role, we: • Inform tenants and landlords about their rights and responsibilities • Ensure landlords register tenancies and follow rental law • Help to resolve tenancy disputes • Provide trusted data and insights to inform rental sector policy • We are committed to delivering quality services that make the rental sector fairer and easier to navigate. We operate under the auspices of the Department of Housing, Local Government and Heritage. What we do A healthy rental sector is a vital part of a well-functioning housing market. Our work is central to delivering this for Irish society. Each year we: • Register over 300,000 private, Approved Housing Body, cost rental and student-specific accommodation tenancies. • Resolve disputes between more than 9,000 landlords, tenants and neighbours. • Run targeted compliance campaigns to ensure landlords are following rental law. • Provide information on rental law to 700,000 visitors to our website. • Publish four quarterly updates with the latest data on the state of Ireland’s rental sector. How we function • Staffing: We have an approved staffing level of approximately 136 employees. We also outsource some business processing, legal and information technology functions to external providers. • Funding: We are funded by tenancy registration fees, dispute fees and Government funding through the Department of Housing, Local Government and Heritage. • Priorities: You can read about our strategic priorities in the RTB’s Statement of Strategy on our website. 2) Working with us Equal opportunities We are an equal opportunities employer. We are committed to employment policies, procedures and practices that do not discriminate because of a person’s gender, civil status, family status, age, disability, race, religious belief, sexual orientation or membership of the Traveller community. We aim to create a diverse, inclusive and rewarding place to work. We believe that we benefit from the different backgrounds, experiences and perspectives of our staff. We encourage talented people from all backgrounds to join our organisation. Career development As a Higher Executive Officer at the RTB, you will have opportunities to grow your career and to experience a wide range of responsibilities. You will deal directly with RTB staff, stakeholders and members of the public helping to respond to their queries and to resolve issues. You may also have the opportunity to broaden your skillset by taking part in groups and projects outside of your formal duties. At the RTB, we recognise and value the contribution of our staff, and we continually invest in their development. Our work environment supports staff and provides opportunities for personal and professional development. Your work at the RTB will make an important contribution to delivering a fair rental sector that works for the people of Ireland. You will work together with a team of experienced colleagues who are experts in rental law and regulation. Benefits Your benefits as a Higher Executive Officer will include: • Hybrid working environment with flexible working hours, including the ability to accrue flexi credits both while working remotely and in the office (up to 1.5 days’ additional flexi leave per month). • Public sector pay rates with incremental progression (Higher Executive Officer level). • Generous annual leave - 29 working days per year, rising to 30 after five years’ service at the grade. • Public sector pension scheme membership. • City centre location which is easily accessible by public transport. • Career progression and cross-skilling opportunities. • Educational supports though employer sponsored academic education, paid study leave, and in-house training and development programmes. • Access to Taxsaver travel tickets. • Access to Bike-to-Work Scheme and bike storage. • Confidential counselling services provided as part of our Employee Assistance Service (EAS). 3) About the role The RTB is seeking to establish a Higher Executive Officer (HEO) panel as part of this recruitment process from which current and any future permanent or specified or fixed-term Higher Executive Officer posts, which arise during the life of the panel, may be filled. The Higher Executive Officer position is a key member of the RTB’s middle management team and is responsible for completing stated objectives under organisational and business unit plans. The Higher Executive Officer may be involved in project management and or the management of a business unit, ensuring clear identification of roles and responsibilities and managing staff. As a member of RTB’s middle management team, each Higher Executive Officer is required to promote the organisation’s mission and values through their actions, communications and leadership. Successful candidates will be responsible for driving the RTB’s strategic plan, specifically the implementation of changes in stakeholder interactions and business processes. The exact role you will do and the business unit you will be assigned to will depend on your skills and the business needs of the RTB. For operational reasons and in response to business needs, Higher Executive Officers may be moved between business units during their employment with the RTB. Who will I report to? The Higher Executive Officer reports directly to the Head of the Business Unit in which they are working. The successful applicant will also advise and interact with the Executive Leadership Team and staff at all levels in respect of matters related to their areas of responsibility. What will my responsibilities be in this role? The Higher Executive Officer will play a key multifunctional role in supporting the effective delivery of the Residential Tenancies Board’s statutory functions. Working closely with the Head of Business Unit, the Higher Executive Officer will contribute to operational delivery, strategic initiatives, and continuous improvement across their area of responsibility. Key duties will include: Operational Delivery and Service Improvement • Ensuring the effective and timely delivery of all assigned duties, responsibilities and targets within your area of work. • Driving improvements in work practices, processes and service quality to enhance operational efficiency and organisational effectiveness. • Ensuring end-to-end business unit processes are efficient, effective and aligned with organisational objectives and legislative requirements. Line Management and Resource Coordination • Providing leadership, direction and support to assigned staff, ensuring effective performance management, delegation, coaching and development. • Organising people and resources to meet defined goals, targets and operational objectives, while managing fluctuations in workload and service demands. • Ensuring staff understand relevant legislation, organisational policies and business processes and are appropriately trained to meet role requirements. • Managing and overseeing assigned casework streams (where relevant to the role) to ensure cases are scheduled, progressed and resolved within required timeframes and in accordance with organisational standards. Strategic and Project Support • Supporting the development and delivery of business unit and organisational priorities, including contributions to strategic planning aligned to the RTB’s evolving mandate. • Leading or supporting projects as required, ensuring high standards of project management, risk and issue identification and timely reporting to key stakeholders. • Participating in organisational development initiatives and cross-functional working groups to drive key strategic outcomes. Stakeholder and External Liaison • Engaging with internal and external stakeholders as appropriate to the role, including landlords, tenants, their representatives, legal professionals, Government Departments and other relevant parties. • Building and maintaining strong working relationships across internal teams to support integrated service delivery and organisational objectives. Reporting, Analysis, Presentation and Representation • Preparing high-quality reports, presentations, briefing materials and policy inputs for senior managers and other relevant audiences. • Analysing data within your area to identify trends, risks and opportunities and presenting insights to support operational and strategic decision-making. • Presenting, where required, to the Board, Director, Executive Leadership Team or Senior Management Team and representing the RTB at external events or conferences on matters related to your role. Policy, Compliance and Knowledge Management • Maintaining up-to-date knowledge of relevant legislation, regulatory requirements and technical developments affecting the business unit. • Contributing to the drafting, review and updating of policies, procedures, guidelines and documentation to ensure compliance and best practice. • Acting as a key point of expertise within the business unit and providing informed recommendations on complex or non-routine matters. Leadership Support and Additional Duties • Supporting and deputising for the Head of Business Unit to ensure the effective and efficient running of the function. • Participating in RTB projects, initiatives and meetings as required, contributing constructively to organisational goals. • Undertaking any other duties appropriate to the role as may be assigned from time to time. Note: • The above is a general summary of the Higher Executive Officer duties within the RTB. Duties may vary depending on the nature of work carried out by the business unit you are assigned to. • The responsibilities outlined in this job description should not be regarded as comprehensive in scope and may be added to or altered as required, in line with the business requirements of the RTB. • Higher Executive Officers must be flexible and be prepared to fulfil other roles and responsibilities at a similar level within the RTB. Immediate Vacancies at Higher Executive Officer Level The Residential Tenancies Board is seeking to fill three immediate Higher Executive Officer vacancies across the organisation. These roles include: Higher Executive Officer - Executive Assistant to the Director Higher Executive Officer – Corporate Services Higher Executive Officer – Compliance and Enforcement Each position plays a key part in supporting the RTB’s statutory functions, operational effectiveness and organisational development. Brief summaries of each role are provided below. Salary Scale The salary scale for the position (rates effective from 1st February 2026) is: €56,607 - €75,788 per year
Communications & Public Affairs Executive
Job Purpose The Communications & Public Affairs Executive will support the delivery of Sport Ireland’s communications and public affairs priorities. Assist the Communications Manager in responding to media enquiries, monitoring coverage, and identifying opportunities to raise Sport Ireland’s profile while ensuring that communications are timely, accurate, accessible and aligned with Sport Ireland’s strategic priorities. Assist the Public Affairs Manager with department queries, briefing requests, parliamentary questions and other related matters. Working as part of the MarComs (Marketing & Communications) Unit, the post-holder will collaborate across Sport Ireland’s operations and with external stakeholders to promote Sport Ireland’s work and the work of Sport Ireland funded bodies. Key Duties and Responsibilities Communications Support • Support the implementation of Sport Ireland’s communications plans and related activity across corporate and operational areas. • Draft, edit and coordinate communications materials, including, as required; press releases, press lines, quotes, web copy, stakeholder updates, internal communications, Q&As, and event materials. • Assist the Communications Manager with responding to media enquiries, monitoring coverage, website updates and identifying opportunities to raise Sport Ireland’s profile. • Provide day-to-day administration of Sport Ireland’s digital channels, including website updates and social media publishing, ensuring content is accurate, consistent, accessible and aligned to brand and tone-of-voice standards. • Provide adaptable support across the communications function, contributing to projects and campaigns that further organisational priorities. Public and Government Affairs Support • Support the implementation of Sport Ireland’s public affairs plans and related activity across corporate and operational areas. • Drafting, editing and coordinating public affairs materials, including but not limited to; department requests, Parliamentary Questions, briefing material and speeches or remarks. • Provide adaptable support across the public affairs function, contributing to projects that further organisational priorities. Events, Administration, Governance and General • Provide administrative support to the MarComs function (for example, maintaining records, publication lists, contact lists, approvals logs, and supporting budget and purchase order administration where assigned). • Contribute to the daily operations, including oversight of the shared inboxes, recording requests, following standard operating procedures, and facilitating timely responses. • Assist with the organisation of events including but not limited to guest lists, running orders, brochures, branding and logistics. • Ensure work is carried out in line with relevant policies and governance requirements, including brand guidelines, digital governance, accessibility standards, the Official Languages Act, records management, General Data Protection Regulation and procurement processes. This is not an exhaustive list and the role will include any duties required by Sport Ireland from time to time which are appropriate for the position and the needs of the organisation. Person Specification: Essential: Qualifications, Experience, Knowledge, Skills and Abilities • A third level qualification in a related discipline or relevant experience. • Strong writer and communicator with high levels of accuracy, judgement and attention to detail. • Excellent interpersonal skills, with the ability to build effective working relationships across a wide range of stakeholders. • Highly organised, with the ability to manage multiple priorities and work effectively to tight deadlines in a fast-paced, changing environment. • Proactive and resourceful, with sound judgement and the ability to identify and escalate issues appropriately. • Confident information technology skills, including Microsoft Office and familiarity with digital and social media platforms. Desirable: Qualifications, Experience, Knowledge, Skills and Abilities • Experience in a communications, media, or public affairs role. • Interest in sport, current affairs, the media landscape, and public policy. • Proficiency in the Irish language. Additional Information: Contract: Full Time, Permanent. Salary Scale: EO Standard Scale (inclusive of two long service increments). The appointment will be made on this scale at a point in line with current Government Pay Policy. New entrants to the public sector commence on the first point of scale. Location: Sport Ireland, Sport Ireland Campus, Snugborough Road, Dublin 15
Records Manager
The increasing volume in the amount and complexity of information that An Garda Síochána generates, gathers and manages on a daily basis means that it is creating, receiving and retaining records of increasing value and sensitivity. Ensuring appropriate organisational standards for Archives and Records Management is a critical element of information governance. Such standards relate to the creation, control, use, storage, transfer and maintenance of this information held or processed by the organisation. To this end, a new Records Management Office was established within An Garda Síochána in July 2025 to lead the development of improved governance practices in relation to both current and archival records. This is a developing area and is informed by data protection legislation, the National Archives Act, internationally recognised standards for data and records management, models of best practice in policing, the wider public sector and large private organisations, and the public expectation that all records held by An Garda Síochána are appropriately safeguarded and managed. The Senior Archivist and Records Specialist will assist the Head of Records Management with the running of this new Records Management Office and will ensure that there are appropriate standards and controls in place for the ongoing management of information and records across multiple formats. The Records Management Office is a new business area within the remit of the Garda National Data Protection Office and, as part of the Chief Information Officer group, operates alongside other dedicated data and technology functions. The function of the Records Management Office is to improve An Garda Síochána’s approach to discharging its statutory responsibilities and to align with best practice in archives and records management. The Records Manager, An Garda Síochána, will report to and assist leadership within Records Management in developing, implementing, managing and monitoring an organisation-wide records management strategy for the management of current and historic records in all hard copy and electronic formats. The successful candidate will be expected to have strong functional skills and demonstrate leadership qualities and management skills, with the ability to support the development of the unit and manage staff. The Records Manager will also be expected to have the ability to build effective relationships within An Garda Síochána and with other stakeholders, principally the National Archives of Ireland. The successful candidate must demonstrate the ability to work independently and effectively within the organisation and within the reporting structure. Key Responsibilities: Please note that a 50 TEU visa, which is a replacement for Stamp 4 EUFAM after Brexit, is acceptable as a Stamp 4 equivalent. To qualify, candidates must be eligible by the date of any job offer. It is the candidate’s responsibility to maintain eligibility. Collective Agreement: Redundancy Payments to Public Servants The Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation letter dated 28 June 2012 introduced, with effect from 1 June 2012, a Collective Agreement regarding ex gratia redundancy payments to public servants. It is a condition of this agreement that persons availing of it will not be eligible for re-employment in the Public Service by any Public Service body, as defined by the Financial Emergency Measures in the Public Interest Acts 2009 to 2011, for a period of two years from termination of employment. Incentivised Scheme for Early Retirement It is a condition of the Incentivised Scheme for Early Retirement that retirees under that scheme are not eligible to apply for another position in the same employment or sector. Department of Health and Children Circular 7 of 2010 This circular introduced targeted voluntary early retirement and voluntary redundancy schemes. Persons availing of the voluntary early retirement scheme are not eligible to apply for this competition. Those who availed of the voluntary redundancy scheme must demonstrate that the non-eligibility period has expired. Department of Environment, Community and Local Government Circular Letter LG(P) 06 of 2013 This circular introduced a voluntary redundancy scheme for local authorities. Persons availing of this scheme are not eligible for re-employment in any Public Service body for a period of two years from their date of departure. Declaration Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement and to declare any entitlements to a Public Service pension benefit. General The appointment is to a permanent post in An Garda Síochána and is subject to relevant legislation, including the Policing, Security and Community Safety Act 2024 and the Public Service Management (Recruitment and Appointments) Act 2004. Please note that appointments from within An Garda Síochána for staff employed before the commencement of the Policing, Security and Community Safety Act will be to a Civil Service grade with Civil Service terms and conditions, where applicable. Salary Scale The Higher Executive Officer salary scale will apply to this position. The Personal Pension Contribution salary scale, effective from 1 February 2026, is as follows: €59,435, €61,173, €62,908, €64,640, €66,380, €68,111, €69,849, €72,353 (Long Service Increment 1), €75,788 (Long Service Increment 2). Long Service Increment 1 may be payable following three years of satisfactory service at the maximum of the scale. Long Service Increment 2 may be payable following six years of satisfactory service at the maximum of the scale.
Assistant Manager
Role Summary: The Construction Licensing Authority (CLA) is being established by SOLAS to support the implementation of the Construction Safety Licensing Bill. When enacted, the Construction Safety Licensing Bill will provide a new and comprehensive framework for the licensing of construction, quarrying and related activities in Ireland. SOLAS are now seeking to recruit an Assistant Manager to lead national licensing operations. In this key leadership role, you will manage the end-to-end licensing process, from application assessment and fit-and-proper checks to maintaining the public register and ensuring procedural fairness in regulatory decisions. You will drive service excellence, consistency, and digital transformation, helping shape a modern, data-driven regulatory authority. Key Tasks and Responsibilities: Licensing Operations
Cabin Host/ess
Job Profile Vista is the only true alternative to full and fractional aircraft ownership. Through our Program we offer our clients guaranteed availability on their chosen aircraft type, 24/7, 365, globally. We make business aviation simple and efficient while delivering the ultimate onboard experience. At VistaJet, the role of Cabin Host is defined by high personal ownership, exceptional service standards and the rare adventure of global private aviation. We are seeking highly motivated service professionals who are deeply passionate about delivering the highest levels of excellence to our clients. We’re looking for individuals who will take great pride in representing an elevated brand and who will be trusted to take full responsibility for the client experience onboard our aircraft. Every detail matters, and every interaction must be handled with discretion, composure and care. Discover a fleet designed for distinction, a team driven by passion and precision, and a philosophy built on uncompromising quality. We welcome applications from people with experience including:
Library Shop Assistant
Purpose of the Role Trinity College Dublin seeks to appoint assistants in the Library Shop and Online Fulfilment areas. The hours of work offered are 35 per week, five days out of seven. The appointees will join the team responsible for serving the one million visitors to the Old Library and Book of Kells Exhibitions annually. Context Previous retail experience is necessary, and experience in the tourism industry is an advantage. Knowledge of another European language would also be helpful. Shifts will vary as necessary. Library Shop staff are an integral part of the library and visitor services team and are often the final point of contact a visitor will have with the library. Main Responsibilities This is a list of the tasks, duties, and responsibilities for the role: General • Register operation. • End-of-day cash processing. • Stock replenishment and related paperwork. • Online order processing. • Stock counting. Some lifting and carrying will be involved; all training will be provided. Of those applicants who are not successful at the initial stage, a panel of suitable candidates will be formed who may be called to fill available positions at a later date. Please indicate if you would like to be included on this panel. Funding Information The Library Shop and Visitor Services areas are self-funding entities within the Commercial Revenue Unit. Person Specification The person appointed will need to have a customer service focus and strong communication skills. They should be adaptable, energetic, and capable of working under pressure. • Retail experience is necessary. • Ability to work continuously in an open/public service area. • Ability to cope with repetitive and manual tasks. • Good communication and interpersonal skills. • Ability to work under pressure in a busy and sometimes stressful environment. • Competency in IT skills (e.g., knowledge of register operation and email). • Willingness to take an active role as a member of the Library Shop team. • Flexibility in relation to rostering is necessary. • Appreciation of visitors’ needs and behaviour. • Demonstrated commitment to customer service. • Evidence of working independently and as part of a team. • An energetic, enthusiastic, and adaptable approach to a variety of tasks. • Experience of web order fulfilment is an advantage. • Knowledge of another European language is an advantage. In order to assist the selection process, candidates should submit a Curriculum Vitae and a cover letter. Salary This appointment will be made on the Fortnightly Library Shop Assistant 3 merged Salary Scale (€1,099.22 – €1,396.64 per fortnight) at a point in line with current Government pay policy.
Relief Information Support Officer
Purpose of the Role The primary purpose of the role is to provide cover for leave, absence, and peak periods for the Regional Office team by acting as a point of contact for service users. Individuals contacting the Society by telephone, email, letter, or in person seeking assistance or information are directed to the appropriate Conference. The role also ensures that those approaching the Society for help are treated with dignity and respect in accordance with quality visitation guidelines. Guidance and Authority The post holder is expected to operate with considerable autonomy, referring matters to their line manager when significant resistance is encountered in implementing good practices or policies, when actions may place stakeholders such as children, vulnerable adults, scheme participants, volunteers, or the Society's reputation at risk, or when decisions could substantially impact the workload of others. Principal Accountabilities The role holder will be responsible for: General Reception & Administrative Duties • Maintain knowledge of SVP principles and policies. • Adhere to existing procedures and ensure a professional front office appearance. • Manage incoming assistance calls and accurately record information in the database. • Coordinate office supply purchasing (stationery, cleaning, etc.) and manage the purchase order system. • Assist with bulk mailings and maintain an incident log. • Provide administrative support (filing, photocopying, faxing). • Help members access SVP publications and assist clients respectfully in person. • Handle donations and issue receipts. • Manage meeting room bookings and setup. Assisting Those in Need • Input detailed assistance requests into CRM. • Forward requests to relevant Conferences. • Make emergency and third-party calls as needed. • Maintain contact lists of local support groups and charities. Reporting & Statistics • Keep a record of all callers. • Compile and forward assistance data to the National Office. • Prepare reports for the Regional Coordinator. Data Protection • Ensure all client data is recorded, stored, and distributed in line with SVP’s data protection policies. CRM Database Management & Member Support • Maintain accurate and complete CRM data, including correct client-conference assignment. • Perform regular data cleansing. • Unlock member accounts and set up new users on the CRM portal. • Provide training and support to Conference members using the CRM system. Voucher Management • Maintain stock of Aldi, Lidl, Dunnes, and SuperValu vouchers. • Process conference orders, deliveries, and invoices. • Track orders, deliveries, and cheque receipts. Membership Recruitment • Advertise volunteer opportunities via external platforms. • Collaborate with national communications for local online recruitment campaigns. • Support Area Presidents with targeted recruitment initiatives. • Develop recruitment toolkits and resources. • Monitor recruitment effectiveness and gather feedback. • Act as a point of contact for potential volunteers. Other • Carry out additional duties and projects as assigned. Challenges There are a number of challenges in this role, largely determined by the scale, complexity, voluntary nature, and high levels of local autonomy within the Society: • Ensuring confidentiality at all times. • Ensuring a friendly and supportive atmosphere at all times. Other Information This is a relief office-based position with no guaranteed hours. Your name will be placed on a panel of relief staff who may be offered work from time to time to cover annual leave, sick leave, or other unforeseen circumstances. Working hours will vary depending on the needs of the service, and there is no guarantee of regular work. You may be contacted to assess your availability when a need for casual work arises. In addition to the duties and responsibilities listed above, the job holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required to work or attend training or meetings at another location. As much notice as reasonably practicable will be given of any such requirement or change. Employees are responsible for notifying their manager in writing of any statutory rest period or break to which they are entitled but were unable to avail of on a particular occasion, including the reason for not availing of such rest period or break, within one week. Education, Experience, Knowledge and Skills Required Qualifications • Certificate in Office Administration and computer course is essential. Experience • One year’s experience handling a diverse range of callers (both in person and by telephone) is essential. • Experience working within a busy information environment is desirable. • At least two years’ experience providing varied administrative support in an office environment. • In-depth knowledge of the geography of the Region (East Region: Dublin, Wicklow, Kildare). Knowledge • Knowledge of the Society and its mission and values. • Understanding of the needs and issues of the poor and disadvantaged. Skills • Excellent organisational and administrative skills. • Excellent typing skills, with the ability to manage calls while typing. • Ability to work on own initiative and as part of a team. • Excellent communication (written and verbal) and interpersonal skills. • Ability to work well under pressure; resilient. • Proficient in IT (MS Word, Excel, PowerPoint), with experience using a CRM database desirable. • Ability to display empathy, patience, and a well-developed sense of humour. • Flexible approach to work and responsibilities. • Ability to maintain confidentiality. Personal Attributes • Honest and trustworthy. • Respectful. • Flexible. • Demonstrates sound work ethics. • Maintains confidentiality.
