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Healthcare Records Coordinator

St. Columcilles HospitalDublin

Purpose of the Post To ensure healthcare records department and other areas under its remit operates effectively and efficiently and to provide administrative support, ensuring the efficient day-to-day administration of areas of responsibility are carried out, ensuring deadlines are met and service levels are maintained. Line manage staff and liaise with the senior management team and heads of department in the effective delivery and planning of hospital services and resources, ensuring professionalism, confidentiality and clarity in all communications. Principal Duties and Responsibilities The position of Grade V encompasses both managerial and administrative responsibilities which include the following: Administration · Ensure the efficient day-to-day administration of the Secretarial Healthcare Records and OPD services · Ensure compliance with the National Health Care records and retention polices · Ensure deadlines are met and that service levels are maintained. · Ensure all clinics are booked, prepared and reconciled · Ensure policies and procedures are well documented, understood and adhered to. · Ensure that archives and records are accurate, maintained confidentially and readily available to the appropriate authority. · Ensure line management is kept informed of issues. · Ensure that stakeholders are kept informed and that their views are communicated to middle management. · Maximise the use technology in ensuring work is completed to a high standard. · Management of TPRO systems and ensure compliance with same · Attend training programmes as appropriate for the role · Membership of Hospital Committees as appropriate to the role. Customer Service · Promote and maintain a customer focused environment by ensuring service users / customers are treated with dignity and respect. · Seek feedback from service users / customers and implement change to incorporate same, in agreement with Line Manager. · Interpreting and providing written and oral information and decisions to staff and clients i.e. by telephone, letter etc. and contribute positively to the public image of the HSE. · Liaise and co-operate with other members of staff in the interest of providing the best possible service to patients and clients Human Resources / Supervision of Staff · Line manage relevant staff i.e. Medical and Surgical secretaries, Healthcare Records, OPD and admin staff · Management of staff attendance, rota and timesheet for the team. · Ensuring staff under remit are adhering to Flexitime rules and validating absence requests in a timely manner · Develop a leave and cross cover contingency plan to ensure adequate reallocation of staff in order to cover admin services adequately. · Become actively involved with the planning and on-going development of services in relation to secretarial support and OPD services · Responsible for ensuring all staff under remit are up-to-date with mandatory training. · Provide education and training on PAS/iPIMS, data entry and compliance of same · Monitor workload, productivity and quality of service. · Supervise and ensure the wellbeing of staff within own remit. · Ensure an even distribution of workload amongst the team, taking into account absence due to annual leave etc. · Create and promote a positive working environment among staff members which contributes to maintaining and enhancing effective working relationships. · Promote cooperation and working in harmony with other teams and disciplines. · Deal with under performance in a timely and constructive manner. · Identify training and development needs of staff in own area. · Pursue and promote continuous professional development in order to develop management expertise and professional knowledge. · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. · Assist with the orientation of new staff and training programmes as and when required. Service Delivery and Improvement · Ensure accurate attention to detail in own work and work of team. · Actively participate in innovation and support change and improvement initiatives within the service; adapt local work practices ensuring team knows how to action changes. · Monitor efficiency of service provided by team, identify and implement changes to the administration of the service where inefficiencies arise. · Encourage and support staff through change processes. · Ensure that all patient records within area of responsibility are kept safe and secure in line with data protection and GDPR regulations. · Ensure an efficient tracking system is in place to ensure all procedures are followed correctly. · Maintain a high quality based service by ensuring reports are not misfiled in the healthcare record by putting systems in place for monitoring; i.e. audit · Responsible for updating and completing Action Plans resulting from Audits/meetings · PAS, TPRO Administrator Super-User. Responsible for dealing with operating issues on PAS and TPRO and main lead for updates · Responsible for setting up PAS Access for new Consultants · Responsible for Management of OPD clinics and Waiting Lists in line with National policies i.e. NTPF. · Responsible for Management of OPD and Day Case lists. Responsible for Data completeness re. NTPF reports. · Ensure maximum activity for OPD clinics by monitoring and actioning National DNA strategy · Responsible for providing reports to Senior Management · Monitor NTPF Waiting lists on weekly basis to ensure data is accurate. · Update IEHG monthly reports for OPD attendance, New, Return and DNAs. Standards, Policies, Procedures & Legislation · Maintain own knowledge of relevant HSE policies, procedures, guidelines and practices to perform the role effectively and to ensure current work standards are met by own team. · Maintain own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts, GDPR. · Adequately identifies, assesses, manages and monitors risk within their area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc.and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement -161867 Eligible applicants will be those who on the closing date for the competition: Have satisfactory experience as a clerical officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 And Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irisp. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction. Or Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note1: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Age Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Post Specific Requirements · Demonstrate an understanding of Scheduled Care and NTPF reports · Significant experience of working in a busy office environment managing competing demands and multiple concurrent pieces of work · Experience of working with internal and external stakeholders. · Experience of professional writing and creation of documents such as standard operating procedures (SOP), reports, etc. · Experience line managing staff is desirable but not necessary · Proficient in Microsoft Office suite including Excel, PowerPoint & Word. · Proficient in MS Teams. Including the scheduling & conferencing facilities function. Other requirements specific to the post · Experience working in Health Care is essential for the role and be proficient in Microsoft Office suite including Excel, PowerPoint & Word. · Experience managing patient/client health records at departmental or organisational level · Experience of managing staff · This post may involve travel from time to time to effectively carry out assigned duties. Access to appropriate transport to fulfil the requirements of the role. Skills, competencies and/or knowledge Professional Knowledge & Experience For example: · Demonstrates knowledge and experience relevant to the role as per the duties & responsibilities, eligibility criteria and post specific requirements of the role. · Maximise the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, Outlook etc. · Demonstrate the ability to work in line with relevant policies and procedures. · Demonstrate commitment to developing own professional knowledge and expertise. · An understanding of the administration access, FOI and GDPR legislation and principles · An understanding of medicolegal environment associated with healthcare records management Planning and Managing Resources For example: · Demonstrate the ability to effectively plan and manage own workload and that of others in an effective and methodical manner within strict deadlines, ensuring deadlines are met. · The ability to manage deadlines and effectively handle multiple tasks. · The ability to manage within allocated resources and a capacity to respond to changes in a plan. · Maintains an awareness of value for money. Commitment to a Quality Service For example: · Demonstrate an awareness and appreciation of the service user and a strong commitment to providing a quality service. · Embraces and promotes the change agenda; demonstrates flexibility and initiative including the ability to adapt to and implement change. · Supports team through service improvement / change processes. Evaluating Information, Problem Solving & Decision Making For example: · Demonstrate numeracy skills, an ability to analyse and evaluate information and make effective decisions. Recognises when it is appropriate to refer decisions to a higher level of management. · Demonstrate initiative in the resolution of issues arising / problem solving and proactively develop new proposals and recommend solutions. · Makes decisions and solves problems in a timely manner before they accumulate. Team working For example: · Demonstrate the ability to work on own initiative as well as part of a team, promoting a positive team spirit. · Demonstrate leadership potential, the ability to manage the performance of others and support staff development. · Works as part of the team to establish a shared sense of purpose and unity. Communications & Interpersonal Skills For example: · Demonstrate excellent communication and interpersonal skills including the ability to present (verbal & written) information in a clear and concise manner. · Demonstrate the ability to influence people and events and the ability to build and maintain relationships with a variety of stakeholders. · Treats others with dignity and respect. Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Diversity, Equality and Inclusion The HSE is an equal opportunities employer. Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience. The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated. The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long term health condition. For further information on the HSE commitment to Diversity, Equality and Inclusion, please visit the Diversity, Equality and Inclusion web page at https://www.hse.ie/eng/staff/resources/diversity/ Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The CPSA is responsible for establishing the principles that should be followed when making an appointment. These are set out in the CPSA Code of Practice. The Code outlines the standards that should be adhered to at each stage of the selection process and sets out the review and appeal mechanisms open to candidates should they be unhappy with a selection process. The CPSA Code of Practice can be accessed via https://www.cpsa.ie/ . The reform programme outlined for the Health Services may impact on this role and as structures change the job specification may be reviewed. This job specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. PLEASE NOTE CVs WILL NOT BE ACCEPTED FOR THIS POSITION. PLEASE COMPLETE AND UPLOAD THE APPLICATION FORM ATTACHED TO THE JOB ADVERT

6 days ago

Haematology, Registrars

Mater HospitalDublin

Contract info: Commencing 13th July 2026.MRCP or equivalent desirable. 12 month contract. The Division of Haematology training programme in general/malignant haematology, VTE and Maternal haematology offers a unique learning and research experience to trainees at all career stages. Trainees will rotate to gain unparalleled experience in malignant and general haematology and Venous Thromboembolism (VTE) multidisciplinary care, including the care of pregnant women with haematological conditions. We provide a structured, curriculum-based lecture series in general haematology and VTE/maternal haematology. Critical appraisal of literature is promoted and trainees will learn to apply biostatistical knowledge to permit interpretation of study findings. Through our world-class National and International Networks, we encourage each of our trainees to achieve collaborative, patient-centred research outcomes, including at least one peer-reviewed publication and presentations at international conferences. Trainees will gain exposure to international clinical trials in malignant haematology, VTE and maternal haematology. We provide a mentorship programme to each trainee, personalized to their individual career needs and focussing on goal-directed outcomes such as examinations and interviews Requirements: Due to time constraints and recruitment processing times, we can only accept applications from candidates who have Irish/UK/EU citizenship or visa permission to work in Ireland. Applications: Please ensure that the CV you upload to this advert includes names and contact details of at least 2 referees.

6 days ago

Clinical Specialist Physiotherapist

The National Maternity HospitalDublin

To contribute to the development and advancement of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.

7 days ago

Senior Psychologist

The National Maternity HospitalDublin

To contribute to the development and advancement of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through, the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.

7 days ago

Senior Medical Scientist Histology

The National Maternity HospitalDublin

To contribute to the development and advancement of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.ment of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.

7 days ago

Senior Occupational Therapist

The National Maternity HospitalDublin

To contribute to the development and advancement of our specialisedendometriosis services and the wider gynecological patient offering through supporting the hospital’s mission to establish itself as a premier national centre for women’s health particularly through the expansion of the hospitals current gynecological offering to encompass a multidisciplinary endometriosis service, that is nationally recognised as a centre of excellence.

7 days ago

Receptionist

Saint John of God HospitalDublin

Role Summary The post holder will be part of the administration team that supports the hospital. This is a crucial role acting in a front of house position, managing the hospitals switchboard and patient and visitor queries. The reception is operated 365 days a year, including weekends and all bank holidays. Principal Duties and Responsibilities • Operation of the hospital’s switchboard with efficiency and courtesy at all times. • Be responsible for all aspects of the work involved in the reception area. • Manage patient, staff, family and visitor interactions with empathy and excellent communication skills. • Mange and sort internal/ external post daily. • Communicate relevant information to the wider hospital when appropriate, eg. on call rotas. • Manage the ordering and logging of taxis. • Send SMS reminders to patients for upcoming appointments. • Coordinate visitor sign ins with the security team. • Coordinate walk-in assessments and admissions with the appropriate staff, ensuring accurate record keeping and electronic records and kept up to date. • Complete complaints / adverse incident reports where necessary on the appropriate IT system. • Update, manage and distribute the hospital’s telephone listings. • Observe the reception area and report entry of any unauthorised persons to the security team and Head of Operations when necessary. • Assist with the issuing and collection of bleeps • Support other staff with the operation of ICT equipment ad software available at reception, eg. fax machine, binding machine, photocopier. • Participate in all staff development and in-service training relevant to the post as may be organised by the hospital • Provide administrative support for any other team within the administrative department as directed by the Administrative Coordinator or a person designated by him/her. • Be actively involved in future service developments within the hospital. • To be fully familiar with the terms of the Safety, Health and Welfare at Work Act and all relevant policy documents of the organisation; i.e. Employee Handbook, Safety Statement, Guidelines for Investigation of Allegations of Non-Accidental Injury and Safeguarding of Vulnerable Adults and Vulnerable Adolescents. • To be fully familiar with the policies, procedures, protocols and guidelines relevant to the reception area and to be fully compliant with same. • To respect and operate within the framework of the tradition, character and Ethos which govern the work of the Hospital. • To ensure that all departmental reports and Centre records are confidential to the service at Saint John of God Hospital and to maintain confidentiality in respect of matters which come to your knowledge in the course of your official duties. • Demonstrate flexibility in performing your duties and if necessary to work outside the standard working hours should the business need arise. • Assist with data entry projects or administrative work as assigned by the Administrative Coordinator or a person designated by him/her. • Perform any other duties as may be reasonably required. This job description is not exhaustive and will be subject to review in light of experience and/or changing circumstances and will include any other duties that may be assigned to the post from time to time as may be reasonably determined by the Administrative Coordinator, Head of Operations, Chief Executive or the designated nominee. Person Specification: Essential Criteria • Leaving Certificate or FETAC Level 5 or equivalent required as a minimum • Minimum 2 years’ experience in a similar role • Excellent IT skills - Microsoft 365 and Microsoft Office Suite • Display excellent customer care skills and empathy Desirable Criteria • Previous experience in busy hospital or other clinical receptionist role desirable Health • A candidate for and any person holding this office must undergo medical examination and be free from any defect or disease which would render him/her unsuitable to hold the office and be in a state of health as would indicate a reasonable prospect of ability to attend regular and efficient service. Character • A candidate or any person holding this office must be of good character. Garda clearance is a mandatory requirement.

8 days agoPart-timePermanent

Senior Executive Assistant

St. Columcilles HospitalDublin

Purpose of the Post This post holder will be responsible for: · Providing organisation and supervision of all administrative activities that facilitate the efficient functioning of the office of the General Manager/Deputy. This includes the provision and coordination of secretarial and operational support to the General Manager/Deputy. · Co-ordinating and managing the preparation of documentation in respect of meetings arranged for and those attended by the General Manager/Deputy. · Aiding the Executive Manager Team in ensuring that the General Manager/Deputy is furnished with all required papers (including concise summaries of key information and up-to-date data) and that they are fully and accurately briefed well in advance of any required attendances. · Managing the General Manager email and calendar and ensuring that all agendas are in place and the National Director of Procurement understands all upcoming meetings. Principal Duties & Responsibilities The role of Executive Assistant (Grade VI) can be broken into the following principal areas of responsibility: Executive and Strategic Support · Provide comprehensive executive support to the Office of the General Manager in the operational and strategic management of the hospital. · Act as a key liaison between the General Manager's Office and wider hospital management teams, HSE Dublin South East, and other external stakeholders. · Support the office of the General Manager in the delivery of hospital priorities, strategic objectives and service improvement initiatives. · Prepare briefings, reports, presentations and correspondence on behalf of the office of the General Manager. · Research, analyse and summarise information to support decision-making and strategic planning. · Ensure the General Manager/Operations Deputy Manager is appropriately briefed and prepared for meetings, presentations and engagements. · Coordinate responses to requests from Regional Executive Officers, HSE Dublin and South East, the Department of Health, elected representatives, patient representatives and other stakeholders. · Manage competing priorities and respond effectively to urgent operational issues. · Ensure confidentiality and discretion in all aspects of the role. · Undertake other duties appropriate to the grade as assigned by the General Manager. · Lead out on specific projects as assigned Governance and Corporate Administration · Coordinate governance and management meetings on behalf of the office of the General Manager. · Prepare agendas, maintain action logs and ensure follow-up of agreed actions. · Support the preparation of reports for Executive Management Committee Meetings, Integrated Healthcare Area Meetings, and other committees as required. · Ensure accurate recording and maintenance of decisions and actions. · Operation and management of the General Manager email account, including responsibility for ensuring responses to correspondence are prepared within suitable timeframes and available to the General Manager/Deputy by liaising directly with relevant members of the Executive Management Team or others. · Review all emails before highlighting most important ones to the General Manager/Deputy · Dealing appropriately and efficiently with communications, queries, callers or visitors to the office of the General Manager, and provision of all administrative support required by the General Manager/Deputy. · Responsibility of the management of the General Manager calendar, ensuring agendas and paperwork are attached to all meeting invites in a timely manner. · Complete tasks/actions delegated by the General Manager and the Operations/Deputy General Manager. · Management and associated filing / storage of documentation –email archives, personnel and other filing systems (shared folders) – from receipt in the office to transmission to other parts of the HSE or external stakeholders. · Provision of cover to colleagues during periods of leave or absence. · Point of contact for the General Manager/Deputy direct reports. · Maintain an effective record management system in accordance with HSE policies, GDPR, Freedom of Information requirements and records retention standards. · Support compliance with relevant statutory, regulatory and corporate governance requirements. · Keeping the General Manager/Deputy fully apprised of all daily events requiring his attention or awareness. · Represent the General Manager's Office at meetings and working groups as required. · Ensure all communications are managed professionally, confidentially and in a timely manner. Performance Management and Reporting · Assist in the monitoring and reporting of hospital performance against national, regional and local Key Performance Indicators (KPIs). · Coordinate the collection, validation and presentation of operational and performance data. · Develop and maintain performance tracking tools and dashboards as required. · Support the preparation of performance reports for internal and external stakeholders. · Monitor progress against action plans and escalate risks or delays where appropriate. · Support the General Manager in identifying opportunities for service improvement and operational efficiencies. Service Planning and Improvement · Support service planning, operational development and organisational change initiatives. · Coordinate projects and workstreams assigned by the General Manager. · Assist in the development of business cases, service proposals and implementation plans. · Contribute to the delivery of quality improvement initiatives. · Support the implementation of national and regional programmes within the hospital. · Promote a culture of continuous improvement and innovation. Finance: · Process invoices on SAP in compliance with the National Financial Regulations and Prompt Payment Act. Human Resources · Approve annual leave, travel and subsistence, run reports on SAP for the General Manager/Deputy direct reports and staff in Office. · Engage in the HSE performance achievement process in conjunction with your Line Manager as appropriate. · Promote good working practices and uniformity of standards · Participate in the development of staff including training and continual assessment. · Work with HR & Procurement specialists to ensure adherence to the legislative framework & internal HSE policies and procedures. Information / Communications · Development and maintenance of good working relationships with the members of the Senior management Team, Consultants, Nursing leadership team and other key internal and external stakeholders. · Develop efficient and effective internal and external communication with other directorates, relevant bodies and the general public. · Co-ordinate the implementation of decisions of senior management. Change Management: · Promote and participate in the implementation of change. · Proactively identify inequities / inefficiencies in service administration and implement solutions to improve service delivery. · Encourage and support staff through change process. General · Maintain own knowledge of relevant HSE policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met by own team. · Maintain own knowledge of relevant regulations and legislation e.g. National Financial Regulations, Health and Safety Legislation, Employment Legislation, FOI Acts etc. · Ensure consistent adherence to procedures within area of responsibility. · Ensure consistent adherence to policy and legislation governing the HSE. · Adequately identifies, assesses, manages and monitors risk within their area of responsibility. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement -161867. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 . Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction And (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Note1: Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational programme. The Leaving Certification Applied Programme does not fulfil the eligibility criteria. and (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. * A list of ‘other statutory health agencies’ can be found: https://www.gov.ie/en/organisation-information/9c9c03-bodies-under-the-aegis-of-the-department-of-health/?referrer=http://www.health.gov.ie/about-us/agencies-health-bodies/ Post Specific Requirements · Significant administrative experience working in a busy office environment, to include working collaboratively with multiple internal and external stakeholders, as relevant to this role. · Experience in managing competing demands and delivering multiple concurrent pieces of work within a required timeframe. · Experience providing diary management and in professional writing to include dealing with correspondence and email communications, the preparation of documents, reports, drafting of presentation materials, as relevant to the role. · Proficient in all MS packages including Excel, Word, PowerPoint Other requirements specific to the post · A flexible approach to working hours is required in order to ensure deadlines are met. · Access to appropriate transport to fulfil the requirements of the role Additional eligibility requirements Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrates: · Knowledge of the HSE, the broader health service structure, health service reform as set out in Sláintecare and the current key challenges and developments in the Health Service. · A broad knowledge understanding of the National Finance and Procurement Division. · Significant experience in the creation of professional documents and presentations · Significant experience in a role that has involved dealing with senior managers and other key internal and external stakeholders · Excellent organisational and time management skills to meet objectives within agreed timeframes and achieve quality results. · Experience of supervising the workload of a busy office · Excellent writing skills and attention to detail. · Awareness and appreciation of service users and stakeholders · Maximise the use of ICT, demonstrating excellent computer skills particularly Microsoft Office, suite of programs. · Experience in computer coding is desirable but not necessary. · Commitment to developing own professional knowledge and expertise. · The ability to work on a self-directed basis. Planning and Managing Resources · Demonstrate the ability to effectively plan and manage own workload and that of others in an effective and methodical manner within strict deadlines, ensuring deadlines are met. · Prioritises effectively to manage multiple projects concurrently, structuring and re-organising own workload and that of others as needed. · Demonstrates responsibility and accountability for the timely delivery of agreed objectives. Commitment to a Quality Service · Practices and promotes a strong focus on delivering high quality customer service for internal and external customers and an awareness and appreciation of the service user. · Proactively identifies areas for improvement and develops practical solutions for their implementation. · Embraces and promotes the change agenda, supporting others through change and effectively seeing it through. · Demonstrate flexibility and initiative during challenging times and an ability to persevere despite setbacks. Evaluating Information, Problem Solving & Decision Making · Demonstrate numeracy skills, an ability to analyse and evaluate information, considering a range of critical factors in making effective decisions. Recognises when it is appropriate to refer decisions to a higher level of management. · Demonstrate initiative in the resolution of complex issues / problem solving and proactively develop new proposals and recommend solutions. · Ability to make sound decisions with a well-reasoned rationale and to stand by these as appropriate. Team working · Demonstrate an ability to work as part of the team in establishing a shared sense of purpose and unity. · The ability to work with the team to facilitate high performance, developing clear and realistic objectives. · Demonstrates leadership; creating a team spirit, leading by example, coaching and supporting individuals to facilitate high performance and staff development. · Demonstrate a commitment to promoting a culture of involvement and consultation within the team, welcoming contributions from others. Communications & Interpersonal Skills · Demonstrate excellent communication and interpersonal skills including the ability to present information in a clear, concise and confident manner (verbally and written). · Demonstrate the ability to influence people and events and the ability to build and maintain relationships with a variety of stakeholders to assist in performing the role. · Demonstrate commitment to regular two-way communication across functions and levels, ensuring that messages are clearly understood. Campaign Specific Selection Process Ranking/Shortlisting /Interview A ranking and or shortlisting exercise may be carried out based on information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not progressing to the next stage of the selection process. Those successful at the ranking stage of this process, where applied, will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Diversity, Equality and Inclusion The HSE is an equal opportunities employer. Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience. The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated. The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long-term health condition. Read more about the HSE’s commitment to Diversity, Equality and Inclusion Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The CPSA is responsible for establishing the principles to be followed when making an appointment. These are set out in the CPSA Code of Practice. The Code outlines the standards to be adhered to at each stage of the selection process and sets out the review and appeal mechanisms open to candidates should they be unhappy with a selection process. Read the CPSA Code of Practice . The reform programme outlined for the Health Services may impact on this role and as structures change the job specification may be reviewed. This job specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. PLEASE COMPLETE AND UPLOAD THE APPLICATION FORM ATTACHED TO THE JOB ADVERT. PLEASE NOTE CVs WILL NOT BE ACCEPTED FOR THIS POSITION

8 days ago

IT Operations And Infrastructure Manager

Saint John of God HospitalDublin

IT Operations and Infrastructure Manager – Permanent, Full-time, Fully Onsite. The IT Operations and Infrastructure Manager is a new position that reflects the need to position ICT as central to delivering on the strategic and operational plans of Saint John of God University Hospital CLG (SJOGUHCLG). Working with the Head of Information Technology, the IT Operations and Infrastructure Manager will be responsible for: · Completing the transition and stabilisation the Hospital’s IT services following the separation from the Group IT service and migration from the Group’s Microsoft tenancy to a separate independent Microsoft tenancy · Managing the Hospital’s Network following the separation from the Group Network, ensuring robust security protocols are implemented and monitored · Developing the IT Service Management function, overseeing the IT operational activities and managing the IT infrastructure of the organisation, ensuring efficient, secure and reliable IT services. Essential Qualifications : · Strong working knowledge of Microsoft Active Directory, Microsoft 365, Azure, and related technologies including Intune, Conditional Access, and Entra ID · Proven Fortinet Network management experience encompassing firewalls, switches, routers & access points, and familiarity with the Fortinet Security Fabric ecosystem · Network architecture, virtualization, DNS, DHCP, networking protocols (TCP/IP, VLANs) experience · Experience of Intrusion Detection/Prevention Systems (IDS/IPS), Virtual Private Networks (VPNs) and network segmentation · Cybersecurity standards and frameworks (ISO27001, NIST, OWASP, NIS2) · Experience of end point protection, MFA, patching, and vulnerability management tools · Minimum 3 years’ experience of managing an IT Service Management function · Excellent communication, collaboration, and stakeholder management skills · Strong leadership and project management skills

8 days agoFull-timePermanent

Catering Assistant, Evening Shift

Mater HospitalDublin

Catering Assistant - Evening Shift (Emergency Dept) Permanent Part-Time (22.5 hours per week) The purpose of this post is to assist as required in all aspects of the catering function as designated, in the Emergency Department (ED) Pantry. Please see a detailed job specification attached. This catering assistant permanent part time is specifically for ED evening shift. The shift time is from 15.30pm until 20.30pm over 7 days. Please note we reserve the right to close this competition early if we receive a high volume of applications.

11 days agoPart-timePermanent
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