Services and Liaison Librarian
The Purpose of the Role Applications are invited for the post of Services and Liaison Librarian, Research Collections, at the Library of Trinity College Dublin, the University of Dublin. This is an exciting new role to work with a team who support researchers, as well as and undergraduate and postgraduate students, in their use of the unique and distinctive collections in the Library’s care dating from 3,000 BC to the present day. The Services and Liaison Librarian, Research Collections, will be responsible for the day-to-day management of the team who deliver study centre services, as well as supporting an expanding programme of academic-led seminars which are integrated into the Trinity curriculum and beyond. The successful candidate will be expected to focus on increasing positive engagement with the physical collections in a user-focussed environment, whilst also ensuring the careful handling of collections and their ongoing security. To successfully integrate the services, various policies and practices will require review and amendment. The Services and Liaison Librarian will report to the Head of Research Collections and engage regularly with the curatorial team of Assistant Librarians in the division to ensure adequate, in-depth research support is provided to study centre users, and ensure that the daily delivery of frontline support is provided at the highest possible level by the team of staff who welcome and supervise readers. The post holder will also regularly liaise with colleagues across the Readers’ Services division to ensure consistency across services in different library spaces. Context The Research Collections division is undergoing change with ongoing preparations for the redevelopment of the historic Old Library building, home to its world class collections and associated reading room space. The redevelopment project will deliver a new and inspirational Research Collections study centre and adjacent seminar facility for current and future users of the collections. In the interim period until building reopening, a temporary study centre facility will provide an integrated service in the Ussher Library basement: bringing together fully, for the first time, access to the collections of early printed books and special collections, with manuscripts and archives – adjacent to the Map Library reading room. This is a permanent, full-time position. The post is subject to satisfactory completion of a probation period. This position is 35 hours per week (pro-rata), 7 hours each day Monday to Friday, e.g. 9:00 am to 5:00 pm with a lunch hour. It currently does not attract flexitime; however a flexible working day can be arranged by agreement with the line manager. In addition, the postholder will work on the Saturday Duty roster on a pro-rata basis (currently one in every seven for full-time equivalent staff) and some evening duties. Main Responsibilities This is a list of the tasks, duties and responsibilities for the role. Service • To evaluate, update and implement changes to policies and practices associated with the delivery of an integrated Research Collections study centre: including those associated with access and registration, material retrieval and issuing, service hours, enquiry handling, collection security, GDPR compliance, seminar bookings, etc. • To deliver a user-focused service for scholars and students at all levels, with the support of the team of staff who greet, supervise and assist users of the centre, and who deliver back-office activities. • To maintain oversight of the quality of user facilities and experiences, including upkeep and improvements of user guides and information on the webpage. • To monitor and analyse user feedback, visitor numbers and enquiry statistics with the purpose of identifying trends and then prioritising service developments or new initiatives. • To maintain oversight of the Centre’s supervision rota, and to address gaps due to absence/vacancy; to participate in reading room supervision, as required; and to work on a roster of Saturday and evening duty. • To meet regularly with the team delivering study centre service, to share experiences and updates, to provide regular training opportunities, to encourage personal development, and to support the implementation of new service objectives. • Liaison with the curatorial team to ensure expert level support is available to researchers and undergraduate and postgraduate students working with Research Collections material, and to promote long-standing partnerships with researchers. • Regular liaison with the three Deputy Heads of Reader Services responsible for space, digital systems and services, and teaching and research support to ensure consistency of service across the whole Library and ongoing improvements to services. • To maintain an awareness and participate in wider developments in the provision of excellent reader service by attending relevant meetings, seminars, workshops and other professional events as required, and liaising with colleagues in other academic libraries. • Contribute to wider library initiatives and working groups, such as those dealing with web services, offsite collection storage, the library management system, access policies, communications, conservation and digitisation programmes, etc. Collection care and data protection • To ensure the utmost care and security of the collections, and the compliance of readers and staff with necessary legislation (such as data protection and copyright, dignity and respect, and health and safety, etc.). General • To show a commitment to ongoing professional development. • Other related duties as directed by the Head of Research Collections. Person Requirements The role-holder will require the following knowledge, skills and attributes for successful performance in the role. Qualifications • Good honours degree – essential. • Professional postgraduate qualification in Library or Information Studies, or Archival Management – essential. Knowledge • Understanding of and commitment to excellent customer service, and able to form lasting positive relationships with service users – essential. • An interest in a specific area or aspect of the Library’s Research Collections – desirable. Experience • At least two years’ experience; working in an academic library and/or with special collections in a customer facing role – essential. • Experience of managing staff, including determining objectives, motivating, and confident in delivering change during a complex period in the development of an organization – essential. Skills • Creative approach to problem solving, using initiative and collaborating with others to resolve issues and to deliver new services. • Excellent IT skills including experience with the suite of MS programmes - essential. • Excellent communication skills, both written and verbal. • Ability to organise and prioritise workload and meet deadlines while paying attention to detail. Personal attributes • Ability to work independently and also as part of a team. • Commitment to a service ethos
Gynaecology, Registrar, Commencing August
Contract info: Commencing 5th August 2024.6 month contract Applications: Please ensure that the CV you upload to this advert includes names and contact details of at least 2 referees.
Cleaning Assistant, Clondalkin
Job description At Dunnes Stores, we pride ourselves in delivering outstanding service and quality products whether it is food or fashion. We strive for excellence in all that we do, be it our award winning Simply Better Food range, our Baxter & Green Market Deli or our collaborations with some of Ireland's best Fashion & Homewares designers. Dunnes Stores offers a unique opportunity to work alongside one of the most dynamic retailers in Ireland.We are currently looking to recruit a Cleaning Assistant to carry out cleaning duties in our store. Our cleaning assistants are responsible for keeping our stores clean and tidy for customers and employees alike. Also ensuring our Health & Safety policies are implemented to the highest standard. Experience working in a duty cleaning role is preferable but not necessary. Dunnes Stores is an equal opportunities employer.
Online Sales Assistant, Kilnamanagh
Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all the time. At Dunnes Stores, we pride ourselves in delivering outstanding service and quality products whether it is food or fashion. We strive for excellence in all that we do, be it our award winning Simply Better Food range, our Baxter and Green Market Deli or our collaborations with some of Irelands best Fashion and Homewares designers. Dunnes Stores offers a unique opportunity to work alongside one of the most dynamic retailers in Ireland. We are currently looking to recruit vibrant, passionate individuals into the role of Sales assistants. Our Sales Assistants have excellent product knowledge, provide outstanding customer service, and above all else are passionate about retail. The successful applicant will support our home delivery service by selecting products in store for our online customers and ensuring that their standards and expectations are met. The role requires you to use your product knowledge to ensure the products that are picked are of the highest quality and freshness and to ensure any substitutions are appropriate. Products are then packed in such a way they arrive at the customers’ home in perfect condition. To support the timely delivery of these products the ideal candidate must be available for a 5:00am start. Suitable candidates should have some experience of working in a customer facing environment, be motivated, have excellent customer care skills, be confident communicators and have a passion for helping people. As a Sales Assistant you should be willing to learn and develop yourself, have a desire to succeed and to contribute to our positive team environment aswell as promoting our unique brand. Key Skills Dunnes Stores is an equal opportunities employer
Criminal Law Solicitor
French Kenny Solicitors, located in Dublin 7, is a law firm established by principal Wayne Kenny. They specialise in various areas of law including criminal law, personal injuries, defamation, childcare law, wills and probate, civil litigation, and medical negligence. French Kenny Solicitors team of experienced lawyers and support staff are committed to providing exceptional service and guidance to our clients. They prioritise their clients' needs and have received positive feedback and reviews for their dedication. Additionally, French Kenny Solicitors were announced as finalists in the Irish Law Awards in 2023 and 2022. This is a full time onsite role for a Criminal Defence Solicitor at French Kenny Solicitors. The role is open to junior mid/senior solicitors. Qualifications: If you wish to apply for this role please email a CV and cover letter to: wayne@frenchkenny.ie
Emergency Medical Controller (E-Call Taker)
Job Title, Grade Code: Emergency Medical Controller (Emergency Call Taker) Grade Code: 6455 Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html Campaign Reference: NRS14281 Closing Date: Monday 13th May 2024 at 3pm Proposed Interview Date (s) The recruitment and selection process for this campaign will be managed by the National Recruitment Service and will involve various stages. The stages of this process are as follows: Stage 1 – Application Form ( www.hse.ie ) Stage 2 – Online Assessments provisionally scheduled to take place W/C 27/05/2024 Stage 3 – Interview provisionally scheduled to take place W/C 24/06/2024 Please note these dates are provisional and are subject to change. For further information on the various stages of the recruitment process for this campaign please refer to Page 2 of the Additional Campaign Information. Taking up Appointment: A start date will be indicated at job offer stage. Location of Post: National Ambulance Service - National Ambulance Service Command & Control Centre Details of the HSE National Ambulance Structure are provided at: https://www.nationalambulanceservice.ie/aboutnationalambulanceservice/ Post holders arising from this recruitment campaign will be based in the National Ambulance Service Command & Control Centre in either Ballyshannon, Co Donegal or Tallaght, Co Dublin. A panel may be created for the National Ambulance Service from which current and future permanent and specified purpose vacancies of full or part time duration may be filled. Informal Enquiries: Ken Lyons, General Manager NEOC Email: ken.lyons@hse.ie Phone: 0879760013 Details of Service The role and purpose of the National Ambulance Service is to provide a clinically appropriate and timely pre-hospital patient care and intermediate care service. Pre-hospital emergency care and intermediate care services are provided as an integral part of a continuum of care for patients/clients and there is a requirement to work in partnership with other health care providers in both Scheduled and Unscheduled Healthcare Services. Purpose of the Post The Emergency Medical Controller (Emergency Call Taker) post is designed to operate in a communications command and control centre environment in order to control efficiently and effectively the emergency ambulance, intermediate care and first responder services for service users and to cater for the communications needs of the Health Service. Responsible for the efficient and effective call taking of EMS, ICS and related calls and requests in order to meet service user’s needs in a timely manner and within the framework of policies, procedures and guidelines. Additionally, the Emergency Medical Controller (Emergency Call Taker) will have a key role in the future operation of alternative referral pathways. The Emergency Medical Controller (Emergency Call Taker) has a key role in delivering an effective response to emergencies within an established set of performance indicator response times. The Emergency Medical Controller (Emergency Call Taker) will play a lead role in improving communication within and externally to the service, by performing their duties in line with the ethos of customer/client service. Principal Duties and Responsibilities Service Delivery and Performance § Ensure that all requests for EMS and ICS are dealt with appropriately with particular emphasis on “can do” approach ensuring the best outcomes for all patients and clients. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Tenure The current vacancies will be full time and permanent (upon successful completion of training) across Ballyshannon and Tallaght location. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Working Week The standard working week applying to the post is to be confirmed at Job Offer stage. Annual Leave The annual leave associated with the post will be confirmed at Job Offer stage. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: • Developing a SSSS for the department/service [1] , as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. • Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. • Consulting and communicating with staff and safety representatives on OSH matters. • Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. • Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures [2] . • Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. • Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1] A template SSSS and guidelines are available on writing your site or service safety statement . 2 Structures and processes for effective incident management and review of incidents. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Customer Service Advisor
Abtran are currently hiring Customer Service Advisors on a full-time, permanent basis in Blackrock, co. Dublin.We are looking for highly motivated and customer focused individuals to join our team. A minimum of 2 APA exams completed - APA in Regulations, Loans & Investments or QFA (Mandatory) At ABTRAN our People are Customer advocated and brand ambassadors for both Abtran and our client. We provide Fast and effective resolution for customer issues and ensure we are always "Going beyond" for customersThe quality, integrity, and commitment of our employees have been key factors in our company's growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future. This is a on-site role - Training on site in Blackrock, co. Dublin The Dublin office address is: Carysfort Avenue, Blackrock, co. Dublin A94 R891 Salary: €29,500 pa Employee Benefits include: · All training provided is fully paid and will take place on site in Blackrock, co. Dublin · Permanent 37.5hr per week contracts · We offer a structured Induction programme where you will learn about our products and our customers · Pay Pathways - performance-based increase in salary after 1 year and 2 years service · Premium Pay on Weekends and Bank Holidays · Additional Annual Leave for Tenured Employees · High energy and dynamic work environment · Supporting upskilling and/or education in preparation for career development though our Abtran Academy · Scheduled protected weekly Learning and Development time · Culture for promoting from within · Wellbeing programme focused on our people's health and wellness · Health Insurance Discount Programme · Employee Assistance Programme · Pension Scheme · Employee Discounts in local businesses · Life Cover · Refer a Friend Bonus Scheme · Cycle to Work Scheme · Leap Card Tax Saver · Maternity Pay & Paternity Pay · Paid Statutory Sick leave Let us tell you more about this great opportunity: Based in our Dublin, you will be working for Abtran on behalf of our partner, as a Customer Service Agent.As frontline staff, you will be the first point of contact providing support for a leading brand, delivering a first-class customer experience.We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Dublin How you will spend your day:
Label Coordinator
Job Description We have a vacancy for a Label Coordinator in our Global Clinical Supplies Team. This role can be based in Ireland, Spain, France or Croatia . Role overview Provides support to clinical supplies operations and administrative activities in all areas of clinical supplies lifecycle of low to moderate complexity studies. Job Details :
Product Support Specialist
About Quora: Quora’s mission is to grow and share the world’s knowledge. To do so, we have two knowledge sharing products:
Sales & Office Coordinator
About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way. Position Purpose: This position provides administrative and customer-facing support to ensure the efficient and smooth running of a branch. Working as part of a team with individual accountability in defined areas, this position deals with sales, operational, financial and organizational responsibilities in a highly customer focused way. Daily interactions are with internal and external customers, staff at all levels within the branches as well as suppliers. Key Job Activities: Answer all incoming telephone calls and ensure appropriate action is taken relative to each call. Ensure all callers feel satisfied and courteously treated. Record all customer service requests and complete the request pursuant to the service agreement. Alert manager of unresolved issues. Carry all customer service inquiries to their conclusion; an issue is not complete until the customer/caller is satisfied. Implement and support all actions required as part of the accounts receivable & payable process in line with defined objectives and company procedures. Maintain personnel records in line with company standards while ensuring that all work relating to associates is highly confidential and discreetly handled. Co-ordinate and input confidential payroll details for submission to payroll. Handle incoming correspondence as appropriate, log and process correspondence. Prepare all communications and documentation to a satisfactory, accurate and timely standard. Monitor, order and/or replace office supplies inventory as needed. Oversee and maintain appearance of the office, creating a welcoming and pleasant atmosphere for clients and associates. Education: University/college education or equivalent experience. Experience (EMEAA): Previous experience in a customer service business and previous experience in a collection’s environment. Proficient in MS Office products including Word, Excel, Access and PowerPoint. Proficient with computer systems and utilizing Shred-it’s computer system to maintain a current database of accounts. Strong organizational and interpersonal skills. Excellent business communication skills required. Excellent collaboration skills required. Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts. Maintain a high level of professionalism while working with customers. Must be accountable and be able to work with minimal supervision. Proficiency in basic math and accounting skills. Certifications and/or Licenses: Benefits: Stericycle offers you:
