Jobs in Galway
Sort by: relevance | dateMaintenance Assistant
Standing proudly on the famous Eyre Square since 1852, The Hardiman offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many notable guests and countless special occasions. Now it’s your chance to be part of this long tradition. We are currently seeking an experienced Maintenance Assistant to join the team and continue the long-standing tradition of the highest customer care, attention and service at The Hardiman. If you are energetic, passionate, with an ability to work well in a highly motivated team, then we would love to hear from you. Reporting to the Maintenance Manager, the Maintenance Assistant will play a pivotal role in delivering maintenance service to our historic building. Maintenance Assistant - The Hardiman The Role
Library Assistant
Main Purpose of Job The postholder will work as part of a team who provide a high quality, customer focused Library and IT support to a wide-ranging customer base. The postholder will provide 1st level support to staff and students both in person via the support desk located in the Library and online via email, ticket, chat and phone support, core elements of the services offered by the Library. The Library and IT Service Desk Team are the first point of contact for all Library and IT queries and all such queries must be dealt with in a timely and appropriate manner. Main Duties and Responsibilities · Assess and advise on issues raised by users relating to use of Library and IT resources and services in the University. · Provide first-level incident support for all services supported by the team. · Where appropriate log, refer or escalate issues and queries to Library and ISS divisions and other units within the university via a ticketing system thereby ensuring customer enquiries are satisfactorily resolved. · Provide an effective and efficient service to resolve Library and IT queries. · Contribute to the development of streamlining processes and procedures as required. · Act as user proxy and contributor on service improvement and development initiatives. · Contribute to testing of service developments, changes, and enhancements. · Provide advisory support across all services and act as an initial point of contact for users. · Participate in the continuous improvement process in place at the Library & IT Service Desk · Assist with library inductions and training sessions for students and new members of staff. · Participate in training and other personal development activities for on-going development of skills and knowledge. · Benchmark, record and collate statistical data as required. · Fulfil defined Service Requests and escalate to appropriate level if necessary. · Support the updating of the Library Website as required. · Undertake other routine organisational tasks related to the service. · Perform other duties as may be assigned by the University Librarian or designated supervisor. Special Features of the Post: The Library and IT Service desk position requires onsite working and is currently not suitable for hybrid or remote working. Library Assistants at the Library & IT Service desk work 35 hours per week (or pro-rata if part-time) over a varying roster system as follows: Term time (usually early September to December and January to mid-May): 6 Day Roster, that covers 9:00 – 20:00 Monday to Thursday; 9:00 – 18:00 on Friday; and 10:00 – 16:00 on Saturday. Outside term time: 5 Day Roster that covers 09:00 – 17:30 Please note: This job description reflects the core activities of the role, and as the University and the post holder develop, there will inevitably be changes in the emphasis of duties. It is expected that the post holder will recognise this and adopt a flexible approach to work and skills development. Requirements for the role: The successful candidate will demonstrate the eligibility requirements below in terms of qualification, skills and experience: Essential Skills and Experience · Passes in 5 subjects at Leaving Certificate level or equivalent, or a recognised post-Leaving Certificate administrative/office technology qualification. · At least 2 years’ relevant employment experience. · Experience of working with a variety of relevant computer software applications (e.g. Office 365, MS Team, Email, Canvas and Helpdesk systems) · Experience working in a customer service environment; providing support to users’ queries whether delivered in person, by phone, by email or other means. · Strong knowledge of personal computers and operating systems, mobile devices, and general computer software · Excellent interpersonal and communication skills · Excellent customer service skills · Problem solving experience · Excellent IT skills with proficiency in M/S Office suite · Written and Oral competence in Irish at B2 level (at least) on the Common European Framework of Reference for Language Learning (enclosed). Applicants, who have not previously satisfied this criterion on recruitment to their post, will be required to complete an Irish assessment. Essential Attributes · Understanding of, and focus on, customer needs with a commitment to continuous development and improvement of services. · Excellent attention to detail and ability to think logically. · Excellent inter-personal skills with a natural ability to empathise and a genuine desire to advise, guide and help all users of the library. Desirable · Experience in an academic/research library environment Salary: €30,446 - €48,156 per year
Survey Interviewer
Survey interviewing work is carried out across the whole country. However, it is the policy of the CSO to assign interviewers to suitable geographical locations based on their home address. Therefore, the offer of an appointment to a position will depend on both the candidate’s geographical location and their position on the panel. Successful Survey Interviewers may be asked to work on a number of different surveys which may include but not limited to the Labour Force Survey (LFS), the Survey of Income and Living Conditions (SILC), and the Household Budget Survey (HBS). The CSO are also recruiting through this campaign for interviewers to work on the new baby cohort of Growing Up in Ireland – the national longitudinal study of children in Ireland which has been following the progress of c.20,000 children and their families since 2006. More information on CSO Household Surveys can be found on the CSO website: Requirements for the position • Education requirement: intermediate certificate/junior certificate or equivalent; • Hold a current full driving licence and have the full use of a car for the hours spent working on the survey: • Fluent English both written and spoken; • Proven experience of personal interaction with the public ideally through face to face and telephone interviewing, practical social work or related work; • Good IT software skills, e.g., Microsoft Office 365 and MS Teams; • Availability to work flexible hours. This flexibility extends to working variable hours during evenings, Saturdays and some daytime work when potential respondents are at home; • The ability to guarantee confidentiality at all times in relation to your role; • Good communication/articulation skills together with good persuasion and negotiating skills; Special Features The Interviewer position is a lone worker position. This means that the Interviewer works from their home and organises and completes their own work under the supervision of the Survey Coordinator in line with role requirements. Interviewers must be available to work flexible hours. Survey Interviewers are expected to work on average 25.15 hours per week. Depending on the survey involved, this flexibility will extend to working variable hours during evenings, Saturdays and some daytime work when potential respondents are available. Survey Interviewer Duties and Responsibilities: Preparation for interviewing/collection process This involves attending appropriate training sessions as directed by field management/CSO headquarters. Training may be conducted on-site or virtually. This training process involves studying any necessary documentation, learning how to use IT systems and processes as well as testing new questions/processes. A tablet computer and smartphone will be used to manage interviewer workload. Attendance at training is mandatory. Survey Interviewing/Collection Survey work requires interviewers to carry out data collection by means of electronic data capture, using a tablet or other data capturing device. Interviewers will be required to transfer data to CSO headquarters in the manner prescribed for each particular survey. Interviewers will be expected to meet minimum data collection targets and deadlines as outlined by field management. Interviewers are expected to meet high data quality standards in a timely manner. Liaison with Field Management/CSO Headquarters Interviewers are expected to be in regular contact with field management through telephone, email, virtual meetings (e.g., MS Teams) or in-person contact. Administration Interviewers will be expected to complete and submit relevant administrative documentation by specific deadlines using both electronic and paper methods. Data Protection Interviewers will ensure high levels of data governance and information security particularly regarding access to confidential data. Other duties Any other duties, which may be assigned from time to time, as appropriate to the position of Survey Interviewer. Being a Household Survey Interviewer in the CSO What surveys will I work on? You could be working on a range of different surveys and may be simultaneously working on up to 3 surveys at a time – so time management and multi-tasking skills are a must. Some of the main surveys conducted by CSO Household Survey Interviewers are the Labour Force Survey (LFS), the Survey of Income and Living Conditions (SILC), and the Household Budget Survey (HBS). The CSO are also recruiting through this campaign for interviewers to work on the new baby cohort of Growing Up in Ireland – the national longitudinal study of children in Ireland which has been following the progress of c.20,000 children and their families since 2006 From time-to-time the CSO conducts other surveys, as requested, and you may be asked to work on these as well. Information on CSO household surveys is available on the CSO website What will my working hours be? You will be contracted to work 25.15 hours per week. You will have flexibility in working these hours, but there is a requirement for evening and Saturday work – you are not required to work any Sundays. We have found that the best times to interview households tend to be between 4pm and 8pm, though this may vary depending on the area you are in. Households are willing to give up their free time to participate in our surveys and it is important that you are as flexible as possible to find a time that suits them to participate. Where will I be working? Your work assignments will be based on your home location and will branch out from there. You may need to travel further from home at times and the distance of the travel will depend on whether your location is urban or rural in nature. Flexibility in relation to travel is required at times to meet the demands of individual surveys. Your area of work may change from time to time. What will I be paid? Starting rate of pay effective 1st October 2023 is €333.98 per week. In addition to this, there is also the potential to earn an additional completion payment of up to 13% of gross pay depending on response rates achieved. Civil service mileage rates apply for any work-related travel in addition to other allowances which may be payable. What training will I receive? All household survey interviewers will receive comprehensive training on the role before starting work. This usually involves initial on-site training in the Cork Office over 5 days, with a further on-site and online training sessions depending on which surveys you will be working on. Quarterly, regional in-person training sessions are also organised, as well as ad-hoc training sessions from time to time. On-going training and support will be provided by your appointed Coordinator, who will be your first line of contact with the CSO and will manage your work on a day-to-day basis. What is expected of me? Minimum expected response rates will apply to each of the surveys on which you work, and you will be expected to achieve these rates. Household survey interviewers are the CSO representatives at doorsteps across the country and must at all times carry out their work in a professional and respectful manner. You will be expected to maintain regular contact and communication with your Coordinator. Key Competencies for Survey Interviewer Customer Service & Communication Skills • Actively listens to others and tries to understand their perspectives/requirements/needs. • Understands the steps or processes that customers must go through and can clearly explain these. • Is respectful, courteous and professional, remaining composed, even in challenging circumstances. • Can be firm when necessary and communicate with confidence and authority. • Communicates clearly and fluently when speaking and in writing. Delivery of Results • Takes responsibility for work and sees it through to the appropriate next level. • Completes work in a timely manner. • Adapts quickly to new ways of doing things. • Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes. • Demonstrates initiative and flexibility in ensuring work is delivered. • Is self-reliant and uses judgment on when to ask manager or colleagues for guidance. Information Management/Processing • Approaches and delivers all work in a thorough and organised manner. • Follows procedures and protocols, understanding their value and the rationale behind them. • Keeps high quality records that are easy for others to understand. • Is comfortable working with different types of information, e.g., written, numerical, charts, and carries out calculations such as arithmetic, percentages etc. Drive & Commitment to Public Service Values • Consistently strives to perform at a high level and deliver a quality service. • Serves the government and people of Ireland. • Is thorough and conscientious, even if work is routine. • Is enthusiastic and resilient in the face of challenging circumstances and setbacks. • Is personally honest and trustworthy. • At all times acts with integrity. • Understands own role in the team, making every effort to play their part. Eligibility to Compete and Certain Restrictions on Eligibility Citizenship Requirements Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 4 visa1 ; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa.] Please note that a 50 TEU visa, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent. To qualify candidates must meet one of the citizenship criteria above by the date of any job offer. Selection Process The Selection Process may include the following: • Shortlisting of candidates based on the information contained in their Application Form • A competitive interview • Any other tests or exercises that may be deemed appropriate. Applicants who are successful in this competition will be placed on a panel, in an order of merit. The offer of an appointment to a position will depend on both the candidate’s geographical location and their position on the panel. Permanent Panel: On completion of the selection process a panel of permanent Survey Interviewers will be formed in order of merit from which candidates may be called. The permanent panel will be maintained for no longer than 3 years. The offer of an appointment to a position will depend on both the candidate’s geographical location and their position on the panel. Temporary Panel A panel of temporary Survey Interviewers will be established. The panel will be maintained for no longer than 3years. The offer of an appointment to a position will depend on both the candidate’s geographical location and their position on the panel. Should similar vacancies, including temporary positions, arise elsewhere in the CSO candidates may be drawn from this competition. Shortlisting If the number applying for the position is such that it would not be practical to interview everyone, the CSO may decide that only a certain number will be called to interview. In this respect a short-listing board will examine the application forms and assess them against pre-determined criteria based on the requirements of the position. The board will select a group for interview who, based on an examination of the application forms, appear to be the most suitable for the position. This is not to suggest that other candidates are necessarily unsuitable or incapable of undertaking the job, rather that there are some candidates, who based on their application, appear to be better qualified and/or have more relevant experience. It is therefore in your own interest to provide a detailed and accurate account of your qualifications/experience in your application. Security Clearance You will be required to complete and return a Garda eVetting form should you come under consideration for appointment. This form will be forwarded to An Garda Síochána for security checks on all Irish and Northern Irish addresses at which you resided. If you have lived/worked in a country outside the Republic of Ireland for more than 6 months during the last 5 years, it is mandatory for you to furnish a Police Clearance Certificate from those countries stating that you have no convictions recorded against you while residing there. You will need to provide a separate Police Clearance Certificate for each country you have resided in. Clearance must be dated after the date you left the country. It is your responsibility to seek security clearances in a timely fashion as this can be a lengthy process. Please note you cannot be appointed without this information being provided and being in order. The CSO is an equal opportunity employer. Assignments will be made based on qualifications and the ability to carry out the responsibilities of the grade or post. Candidates' Obligations Candidates should note that canvassing will disqualify and will result in their exclusion from the process. Candidates must not: • knowingly or recklessly provide false information • canvass any person with or without inducements • Interfere with or compromise the process in any way. It is important to remember that this is a competitive process for a role where integrity is paramount. Sharing information on the selection process e.g., through social media or any other means, may result in you being disqualified from the competition. A third party must not personate a candidate at any stage of the process. Specific Candidate Criteria Candidates must: • Have the knowledge and ability to discharge the duties of the post concerned. • Be suitable on the grounds of character. • Be suitable on the grounds of health and physical fitness. • Be suitable in all other relevant respects for appointment to the post concerned. If successful, they will not be appointed to the post unless they: a) Agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be, performed. b) Are fully competent and available to undertake, and fully capable of undertaking, the duties attached to the position. Principal Conditions of Service General The appointment is subject to the Civil Service Regulations Acts 1956 to 2005, the Public Service Management (Recruitmentand Appointments) Act 2004 and any other Act for the time being in force relating to the Civil Service. The appointment is to a permanent position for Permanent Survey Interviewers or to a temporary position for Temporary Survey Interviewers in the Civil Service on a probationary contract for a period of one year from the date of appointment for permanent interviewers and on a pro-rata fixed term contract basis for Temporary Survey Interviewers. Notwithstanding this paragraph and the paragraph immediately following below, this will not preclude an extension of the probationary period in appropriate circumstances. During the period of probation, the appointee’s performance will be subject to review by the relevant supervisor(s) to determine whether the appointee: i. has performed in a satisfactory manner ii. has been satisfactory in general conduct iii. is suitable from the point of view of health with particular regard to sick leave. Prior to completion of probation a decision will be made as to whether or not the appointee will be retained pursuant to Section 5A (2) of the Civil Service Regulations Acts 1956-2005. This decision will be based on the appointee’s performance being assessed against the criteria set out in (i) to (iii) above. The detail of the probationary process will be explained to the appointee by the CSO and the appointee will be given a copy of the Department of Public Expenditure and Reform guidelines on probation. Salary The weekly salary scale with effect from 01st of October 2023 this position is as follows: PPC (Personal Pension Contribution) Scale: €333.98, €352.95, €357.80, €371.83, €385.91, €400, €414.07, €428.15, €441.84, €455.54, €469.26, €485.28, €496.55, €517.77 (NMAX), €534.46 (LSI1), €542.10 (LSI2) The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 (LSI1) and 6 (LSI2) years satisfactory service at the maximum of the scale.
General Accountant
About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. About the Opportunity This role is for EMEA Centralised Accounting Function. This is a permanent role which will allow a part qualified accountant to develop, learn new skills and take on responsibility in financial accounting. About the Responsibilities Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
Team Member
Costa Coffee requires a fully flexible part time Team Member for our new store in Ballinasloe. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Team Leader
Costa Coffee requires a Team Leader for our store in Oranmore . At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Store Manager
Costa Coffee requires a Store Manager for our store in Oranmore. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
CHW Staff Nurse Mental Health Services
Staff Nurse Mental Health Services (open to 2023/2024 Graduates only) Job Specification, Terms and Conditions Job Title and Grade Staff Nurse Mental Health Services (open to 2023/2024 Graduates only) Community Healthcare West (Grade Code 2674) Remuneration The salary scale for the post (01/10/2023) is: €34,664 €36,341 €37,653 €38,989 €40,389 €41,707 €43,083 €44,153 €45,323 €46,839 €48,329 €50,453 €51,952 LSI Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html Campaign Reference CHW022-SNGMHS-2024 Closing Date Tuesday 9th April 2024 at 12 noon Taking up Appointment A start date will be indicated at job offer stage Location of Post Must be a current 4th Year Nursing degree student undergoing the 36 week clinical placement or have successfully completed the clinical & academic requirements of BSc(Honours) Degree in General Nursing in September 2024 and who will be eligible for registration thereafter with the Nursing & Midwifery board of Ireland – NMBI Mental Health Services, Community Healthcare West There are a number of permanent and specified purpose whole time and part time vacancies available within Mental Health Services, Community Healthcare West. A panel may be formed as a result of this campaign for Staff Nurse, Mental Health Nursing, Community Healthcare West from which current and future, permanent and specified purpose vacancies of full or part-time duration for the post of Staff Nurse, Mental Health Nursing, Community Healthcare West may be filled. Informal Enquiries Galway Roscommon Mental Health Services Helen Earley, Area Director of Nursing, Galway Roscommon Mental Health Nursing Telephone: 087 9048069 email: helen.earley@hse.ie Mayo Mental Health Service PJ Rainey, Area Director of Nursing, Mayo Mental Health Services Telephone: 087 9056906 email: pj.rainey@hse.ie Organisational Area Community Healthcare West Details of Service Galway/Roscommon Mental Health Services · Galway/Roscommon Adult M.H.S. provides Acute Inpatient, Residential and Community M.H Services for a population of 315,000 approximately. · The service is divided into six sectors in line with “Vision for Change”. Each Sector has a population of 50,000 approx. At present Galway/Roscommon M.H.S is extending and developing the Community Services in relation to Homebased Teams, Crisis Interventions, Rehabilitation Teams and specialist teams in line with the needs of the population and “Vision for Change”. · Areas covered by the services include the urban and rural centres of, Co. Galway (including Galway City) and Co. Roscommon (including Roscommon town). Galway/Roscommon Mental Health Services consists of inpatient and community mental health services strategically located through these areas. · Acute Adult Inpatient Units are located in Galway City (attached to UCHG) and Roscommon town, (attached to Roscommon County Hospital). A further inpatient unit for Psychiatry of Later Life is based in Ballinasloe. These are approved centres licensed and regulated under the Mental Health Act 2001. · Community Mental Health Teams are located in each of the sectors providing mental health care in Day centres, Day Hospitals, Residential Units and the patient’s home. · A comprehensive Child and Adolescent Mental Health Service (CAMHS) are also located in Galway/Roscommon. Providing both Inpatient and Community Services for child and Adolescents in the region. Mayo Mental Health Service · Mayo Mental Health Service is primarily a community bases service with 5 community mental health teams which are multi-disciplinary. Specialist Teams are Psychiatry of Later Life, Rehabilitation and Recovery and Mental Health with Intellectual Disability. There are Community Mental Health centres strategically placed within Mayo. There are four Approved Centres in Castlebar. Reporting Relationship Clinical Nurse Manager 2/ Clinical Nurse Manager 3/Assistant Director of Nursing/Area Director of Nursing. Purpose of the Post The Staff Nurse (Mental Health) will assess, plan, implement and evaluate care to the highest professional and ethical standards within the model of nursing care practiced in that care setting. Principal Duties and Responsibilities The Staff Nurse (Mental Health) will: Professional Responsibilities · Practice Nursing according to the Code of Professional Conduct as laid down by Bord Altranais agus Cnáimhseachais na hÉireann (Nursing and Midwifery Board of Ireland) and Professional Clinical Guidelines. · Adhere to national, regional and local Health Service Executive (HSE) guidelines, policies, protocols and legislation. · Work within their scope of practice and take measures to develop and maintain the competence necessary for professional practice. · Maintain a high standard of professional behaviour and be accountable for their practice. · Be aware of ethical policies and procedures which pertain to their area of practice. · Respect and maintain the privacy, dignity and confidentiality of the patient. · Follow appropriate lines of authority within the nurse management structure. Clinical Practice · Staff will work in accordance with the principles and values of recovery as described in the National Framework for Recovery for Irish Mental Health Services 2018-2020. · Deliver the nursing care of an assigned group of patients within a best practice / evidence based framework. · Manage a designated caseload. · Promote the health, welfare and social wellbeing of patients within our services. · Actively participate as a multi-disciplinary / inter-disciplinary team member in all aspects of service delivery including case conferences, clinical meetings, team meetings. · Assess, plan, implement and evaluate individual person centred care programmes within an agreed framework and in accordance with best practice. · Develop and promote good interpersonal relationships with patients, their families / social network supports and the interdisciplinary care team, in the promotion of person centred care. · Ensure that care is carried out in an empathetic and ethical manner and that the dignity and spiritual needs of the patient are respected. · Promote and recognise the patients’ social and cultural dimensions of care and the need for links with their local community. · Collaborate and work closely with the patient, their family, the multi-disciplinary / inter-disciplinary team, external agencies and services to facilitate discharge planning, continuity of care and specific care requirements. · Provide appropriate and timely education and information to the patient, their family and be an advocate for the individual patient and for their family. · Report and consult with senior nursing management on clinical issues, as appropriate. · Maintain appropriate and accurate written and electronic nursing records and reports regarding patient care in accordance with local / national / professional guidelines. · Participate in innovation and change in the approach to patient care delivery particularly in relation to new research findings, evidence based practice and advances in treatment. · Participate in clinical audit and review. · Participate in community needs assessment and ongoing community delivery of care as appropriate. · Undertake Key Worker role as appropriate. · Promote a positive health concept with patients and colleagues and contribute to health promotion and disease prevention initiatives of the Health Service Executive. · Delegate to and supervise the work of other grades of staff within the remit of their role, as appropriate. · Demonstrate flexibility by rotating / assisting in other units / care settings as required in order to meet nursing resource needs and the requirements of the integrated services programme (ISP). · Refer clients to other services, as required. Clinical Governance · Participate in clinical governance structures within the local / regional / national clinical governance framework. · Contribute to ongoing monitoring, audit and evaluation of the service, as appropriate. · Accurately record and report all complaints to appropriate personnel according to local service policy. · Participate in the development of policies / procedures and guidelines to support compliance with current legal requirements, where existing, for the safe storage and administration of medicines and other clinical products. · Participate in the development of policies / procedures and guidelines with health, safety, fire, risk and management personnel and participate in their development in conjunction with relevant staff and in compliance with statutory obligations. · Observe, report and take appropriate action on any matter which may be detrimental to patient care or wellbeing. · Be aware of, and comply with, the principles of clinical governance including quality, risk and health and safety and be individually responsible for clinical governance, risk management / health and safety issues in their area of work. · Adequately identify, assess, manage and monitor risk within their area of responsibility. · Participate in the development, promotion and implementation of infection prevention and control guidelines · Adhere to organisational dress code. · Assume responsibility for and coordinate the management of the unit / care setting in the absence of the Clinical Nurse Manager. Education, Training & Development · Take responsibility for own competency and learning and development needs and actively contribute to the learning and development of the interdisciplinary team. · Complete all mandatory training as deemed necessary by the Director of Nursing and Bord Altranais agus Cnáimhseachais na hÉireann (Nursing and Midwifery Board of Ireland). · Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. Identifying areas for improvement and appropriate plans / measures to achieve them. · Provide feedback to the Clinical Nurse Manager or the designated officer with regard to compilation of proficiency assessments for students in the clinical setting. · Develop and use reflective practice techniques to inform and guide practice as part of their daily work. · Identify and contribute to the continual enhancement of learning opportunities within a population health framework. · Participate in the clinical / workplace induction of all new nursing and support staff. · Contribute to the identification of training needs pertinent to the clinical area. · Develop teaching skills and participate in the planning and implementation of orientation, training and teaching programmes for nursing students and other health-care staff, as appropriate. · Having undergone appropriate training, act as a mentor / preceptor or clinical assessor for students. · Participate in the development of performance indicators in conjunction with the Clinical Nurse Manager. · Participate in innovation and change in the approach to service user care delivery, and contribute to the service planning process based on best practice and under the direction of Nurse Management / Nurse Practice Development, particularly in relation to new research findings and advances in treatment. Health & Safety · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Administration · Ensure that records are safeguarded and managed as per HSE / local policy and in accordance with relevant legislation. · Work closely with colleagues across the integrated services programme in order to provide a seamless service delivery to the client within the integrated services programme. · Maintain records and submit activity data / furnish appropriate reports to the Director of Nursing, as required. · Contribute to policy development and formulation, performance monitoring, business planning and budgetary control. · Maintain professional standards including patient and data confidentiality. · Contribute to the development and implementation of information sharing protocols, audit systems, referral pathways, individual care plans and shared care arrangements. · Contribute to ongoing monitoring, audit and evaluation of the service, as appropriate · Ensure that the care setting is maintained in good order using appropriate models, that supplies are adequate and that all equipment is in good working order and ready for immediate use. · Ensure that equipment is safe to use and report any malfunctions in a timely manner. · Assist with ordering of supplies as required and ensure the appropriate and efficient use of supplies is made and exercise economy in the use of consumables. · The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Professional Qualifications, Experience etc Candidates must: · Be registered in the Psychiatric Division of the Register of Nurses kept by the Bord Altranais agus Cnáimhseachais na hÉireann (Nursing Midwifery Board Ireland) or be entitled to be so registered And · Have the clinical and administrative capacity to properly discharge the functions of the role Annual registration (i) On appointment, practitioners must maintain live annual registration on the appropriate/relevant Division of the register of Nurses and Midwives maintained by the Nursing and Midwifery Board of Ireland (Bord Altranais agus Cnáimhseachais na hÉireann) for the role. And (ii) Confirm annual registration with NMBI to the HSE by way of the annual Patient Safety Assurance Certificate (PSAC). Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character Post Specific Requirements Demonstrate depth and breadth of Psychiatric nursing knowledge and experience in an Acute or Community Mental Health setting in the following areas: Adult / Older Adult / Psychiatry of Later Life Services / Intellectual Disability (with Mental Health diagnosis) / CAMHS Other requirements to the post Will be indicated at expression of interest stage if applicable e.g. access to transport etc. Skills, competencies and/or knowledge Professional Knowledge & Experience · Demonstrates practitioner competence and professionalism in order to carry out the duties and responsibilities of the role. · Practices nursing care safely and effectively, fulfilling their professional responsibility within their scope of practice. · Practices in accordance with legislation affecting nursing practice. · Displays evidence-based clinical knowledge in making decisions regarding client care. · Demonstrates a commitment to continuing professional development. · Demonstrates a willingness to develop IT skills relevant to the role. Planning and Organising Skills · Demonstrates evidence of effective planning and organising skills. · Demonstrates the ability to manage deadlines and effectively handle multiple tasks. · Demonstrates an awareness of resource management and the importance of value for money. · Demonstrates flexibility and adaptability in their approach to work, is open to change and new ways of working. Building and Maintaining Relationships · Demonstrates the ability to work on own initiative as well as part of a team. · Demonstrates the ability to build and maintain relationships including the ability to work effectively as part of a multi-disciplinary team. · Demonstrates an awareness and appreciation of the patient / client and their families · Uses diplomacy and tact in fraught situations and can diffuse tense situations comfortably. · Ensures that care is carried out in an empathetic and ethical manner. Analysis, Problem Solving and Decision-Making Skills · Demonstrates evidence-based decision-making and shows effective analytical and problem solving skills. · Uses a range of information sources and knows how to access relevant information to address issues. · Takes an overview of complex problems before generating solutions; anticipates implications / consequences of different solutions. · Demonstrate resilience and composure. Commitment to Providing a Quality Service · Demonstrates a commitment to providing a quality service. · Demonstrates evidence of the ability to care for clients in a non-judgemental manner. · Takes action and informs relevant people when problems arise. · Pays attention to detail, ensures that all records and data are up to date and available when required. Communication Skills · Demonstrates excellent communication skills (written and verbal) so as to effectively carry out the duties and responsibilities of the role. · Communicates in a clear, effective and sensitive manner, listening and ensuring that messages are clearly understood / tailors the method as appropriate. · Anticipates and recognises the emotional reactions of others when delivering sensitive messages. · Demonstrates the ability to influence others effectively. · Is assertive as appropriate. Campaign Specific Selection Process Ranking / Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Diversity, Equality and Inclusion The HSE is an equal opportunities employer. Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience. The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated. The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long term health condition. For further information on the HSE commitment to Diversity, Equality and Inclusion, please visit the Diversity, Equality and Inclusion web page at: https://www.hse.ie/eng/staff/resources/diversity/ Code of Practice The Health Service Executive will run this campaign in compliance with the Code of The HSE will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”. Codes of practice are published by the CPSA and are available on www.hse.ie/eng/staff/jobs in the document posted with each vacancy entitled “Code of Practice, Information for Candidates” or on www.cpsa.ie . The reform programme outlined for the Health Services may impact on this role and as structures change the job description may be reviewed. This job specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. Staff Nurse Mental Health Services (open to 2023/2024 Graduates only) Terms and Conditions of Employment Tenure The current vacancies available are permanent and specified purpose and whole time/part-time. The posts are pensionable. A panel will be created for Staff Nurse, Mental Health Community Healthcare West, from which permanent, temporary and specified purpose vacancies of full or part time duration for the post of Staff Nurse, Mental Health Community Healthcare West will be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment) Act 2004. Remuneration The salary scale for the post (01/10/2023) is: €34,664 €36,341 €37,653 €38,989 €40,389 €41,707 €43,083 €44,153 €45,323 €46,839 €48,329 €50,453 €51,952 LSI pro rata Working Week The standard working week applying to the post will be confirmed at Job Offer stage. Annual Leave The annual leave associated with the post will be confirmed at Job Offer stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004 Age The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants. * Public Servants not affected by this legislation: Public servants joining the public service, or re-joining the public service with a 26 week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age. Public servants, joining the public service or re-joining the public service after a 26 week break, after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70. Probation Every appointment of a person who is not already an officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. Protection of Children Guidance and Legislation The welfare and protection of children is the responsibility of all HSE staff. You must be aware of and understand your specific responsibilities under the Children First Act 2015, the Protections for Persons Reporting Child Abuse Act 1998 in accordance with Section 2, Children First National Guidance and other relevant child safeguarding legislation and policies. Some staff have additional responsibilities such as Line Managers, Designated Officers and Mandated Persons. You should check if you are a Designated Officer and / or a Mandated Person and be familiar with the related roles and legal responsibilities. For further information, guidance and resources please visit: HSE Children First webpage . Infection Control Have a working knowledge of Mental Health Commission Regulations as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: · Developing a SSSS for the department/service[1], as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. · Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. · Consulting and communicating with staff and safety representatives on OSH matters. · Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. · Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures[2]. · Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. · Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note: Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1]A template SSSS and guidelines are available on the National Health and Safety Function/H&S web-pages [2]See link on health and safety web-pages to latest Incident Management Policy
