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Jobs in Galway

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EMEA Customer Success Specialist

MathWorksGalway

2020 is an exciting time to join MathWorks as we establish, develop and grow our Shared Sales & Services centre in Galway, Ireland. MathWorks has established an EMEA Customer Success team dedicated to helping our academic customers experience the full value of MATLAB and Simulink. We are looking for an enthusiastic, creative person to join our team to further help our customers efficiently implement campus-wide access of our products in the Nordic and Baltic countries. As a Customer Success Specialist, you will work directly with a portfolio of the World’s leading academic universities to onboard, train, and be part of an account team that proactively drives adoption of our software. This ensures customers experience a partnership that includes excellent service and directly results in renewal of their campus-wide license each year. Responsibilities Own and manage assigned tasks within the customer onboarding process from customer commitment stage through to supporting the annual renewal effort. Serve as a central point of contact for university stakeholders engaged in meeting the needs of current and prospective MATLAB user communities throughout the university. Ensure the customers transition to the Campus-Wide Licence is seamless. Work closely with our Educational Sales team in supporting the pre-sale process when needed. Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience; if required, manage all additional issues until resolved. Motivate customers to act autonomously to ensure a successful, ongoing deployment of their Campus-Wide license. Engage customers in developing and executing collaborative implementation plans that ensure onboarding, training and awareness building activities for their campus are successfully executed. Serve as a central point of contact for University stakeholders engaged in meeting the needs of current and prospective MATLAB user communities throughout the University. Build trusted, consultative relationships with customers through scheduled outbound interactions. Maintain proactive, regular contact with customer accounts to maximise their success throughout the annual customer lifecycle. Work closely and collaborate with the wider account team to: escalate customer issues to Sales or Installation Support if required Conduct regular Business Reviews with customers to ensure Campus-Wide access is helping them meet their business goals. integrate awareness activities with the deeper technical engagement activities driven by the wider Account Team including Sales/Account Manager, Customer Success Engineers (CSEs) and Field Marketing. Identify and nurture relationships with customer advocates in concert with customer reference program. Together with the wider Customer Success team, integrate customer feedback through regular interaction, customer satisfaction surveys and feedback from customer-facing colleagues to evolve and continuously improve onboarding materials, tools and processes. Discover and analyse gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps. Collaborate with the team to build and evolve ROI reporting tools that support the renewal process. Minimum Qualifications A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required. Additional Qualifications Native-level English speaker. Native-level proficiency (C2) in Finnish or Swedish is required. C1 level proficiency or higher in another central European language such as German, French, Spanish or Italian is highly desirable. Customer-focused with excellent communication (written and verbal) and presentation skills. Strong critical thinking, negotiation and project management skills. Detail-oriented with a self-starting ability and strong organisational skills. Ability to deduce required activities based upon proactive analysis of customer metrics. Demonstrated ability of customer issue ownership and relationship building. Demonstrated ability to influence and direct customer activities. Effective problem solving, collaboration and influencing skills. 5 years’ work experience in a customer success or equivalent customer facing role. Experience in a technical or software environment. Experience in program and project management skills including project analysis, risk management, course correction, and process improvement are also critical to the role. Demonstrated ability to work in highly collaborative, cross-functional environments. Experience working with staff at multiple levels, including senior management; international experience is a plus. Social media savvy, awareness of social media strategy, usage, content and channels deployed by third-level institutes.

20 days ago

Maintenance Technician

Zimmer BiometGalway

Job Summary Responsible for the maintaining, constructing, installing, moving, and repairing all production machinery and equipment. This includes specialized equipment, lift trucks, storage racks, conveyors, lighting, plumbing, and all equipment required for factory and office operations. Provide front line systems support for all equipment Principal Duties and Responsibilities Complies with all company safety rules and procedures. Monitors and reacts in a timely manner to routine demand maintenance requirements. Participates in routine Preventative/Predictable Maintenance. Troubleshoots equipment stoppages and reacts accordingly. Utilizes various mechanical and electrical test equipment. Plans, assists, documents, and implements process improvement techniques and devices. Utilizes machining, electrical and mechanical trade skills to complete daily tasks. Communicates with production and other various customers as needed. Ensure critical spares are maintained where necessary Good mechanical aptitude. Ability to work with minimal supervision on various optimization projects from conception to completion. Ability to produce technical reports and update drawings. Light machining and welding skills. Light fabrication skills. Good verbal and written communication skills. Able to interpret and produce mechanical and electrical drawings and schematics Performs other tasks as assigned by management. Ability to work across different shifts when requested. Ability to work well in a team environment Good understanding of FDA regulated Industry and associated equipment validation requirements Essential Requirements Formal training in an industrial setting as a Production Technician. Certificate in Manufacturing Technology or Mechanical / Automation Engineering or equivalent experience. 5 + years practical hands on experience in an industrial setting. Experience with repair of hand tools, operating machine tools, electrical measuring instruments, and CNC machine tools including spindle bearing, ball screws, spindle headstocks, axis feed systems, and hydraulics/pneumatic. Desired PLC control logic troubleshooting Strong electrical and controls capabilities Strong Mechanical and electro Pneumatics capabilities Computer literate with MS Office skills Licenses/Certifications – Maintenance Platform, Forklift

21 days ago

Customer Journey Associate

WayfairGalway

Customer Journey Associate (German Speaker) We are expanding! We are looking for an exceptional customer service advocate to become part of our EU Customer Journey teams which will be focusing on resolving complex customer/order issues and fixing problems at source across the various workstreams which are part of the Wayfair Supply Chain. The first Customer Journey Teams were established in April 2019 as we wanted to create a team that would take end to end ownership of complex customer issues or problems which arise operationally across the Wayfair network. The customer is at the heart of everything we do and by creating these teams our goal is to resolve customer issues efficiently and with the best desired outcome. We also aspire to identify the root cause of the issues and work cross functionally to eliminate these for all future orders. This team is responsible for providing high-quality end-to-end resolutions for our customers, while also ensuring that we are maximizing our resolutions by working with our Logistics and Supplier Partners to resolve issues promptly, as well as identifying and finding solutions for root causes that lead to delays with Wayfair Customer Orders. This is an excellent opportunity for anybody looking to advance their skills as well as looking for their next career opportunity. What You'll Do: About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

23 days ago

Scrum Master

Fidelity InvestmentsGalway

Job Description: At Fidelity Ireland we pride ourselves on a culture that allows you to share, collaborate and be yourself in a highly dynamic, inclusive workplace. Our team use a broad technology stack that will either use your current skills or build a platform for continuing to develop your career. We have an excellent opportunity for a highly motivated Scrum Master to work on the delivery of strategic initiatives by the Fidelity Institutional Business Enablement Technology (FIBET) group. We are searching for an experienced Scrum Master to work with the group to ensure best agile practices are adopted, a culture of continuous improvement is fostered and to provide support via servant leadership. The Expertise We’re Looking For How Your Work Impacts the Organisation The Fidelity Institutional business is embarking on a multi-year strategic initiative to improve its Digital capability and help ‘Win the Customer Journey’. The work the team in Ireland will complete will align directly with this strategy. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. Fidelity established an Ireland presence in 1996 and we currently employ 1000 staff across IT and shared services, with offices in Dublin (City West) and Galway (Parkmore East). For information about working at Fidelity, visit www.fidelityinvestments.ie. Fidelity Investments is an equal opportunity employer. Certifications: Category: Information Technology

24 days ago

Senior Regulatory Affairs Specialist

Harvey NashGalwayFull-time

12 month contract with a Global Medical Devices company in Galway City. You will be supporting Post Market activity of Class III Medical device products working across a number of global regions. Key Responsibilities:

24 days ago

BEHAVIOURAL THERAPIST

RehabCareGalwayPermanent

Job Description: A commitment to living the organisational values of Team work, Dignity, Justice, Advocacy and Quality Are you looking for a role in a challenging, yet extremely rewarding environment? Do you have the compassion and the strength of character to help people with disabilities, live independent lives? We are Rehabcare, the health and social care division of the Rehab Group. We deliver quality, client focused, services. We are looking for an experienced Programme Supervisor to join our team. You will promote the development of independent living skills, while you assist our service users in their day to day tasks. Their safety and wellbeing will be your upmost priority at all times. You will nurture their ability to make their own choices and support them every step of the way, as they reach their full potential. You will be a champion of dignity, empathy and inclusion for all people with disabilities, within the community. Behaviour Therapist Galway, Roscommon, Mayo Permanent Contract, 39 hours Job Purpose To maximize the outcomes of people who present with behaviours that challenge availing of RehabCare services within the Region via individual and evidence-based behaviour-analytic casework. To help staff increase their competence and confidence in supporting service users with behaviours that challenge and in adopting evidence-based support approaches. To increase the capacity of RehabCare services to effectively support people with behaviour support needs via a range of ongoing service development activities. To help the organisation adopt an evidence-based practice framework in the support of people with intellectual and developmental disabilities. Minimum Education & Skills required Masters degree in Applied Behaviour Analysis or equivalent. Board Certified Behaviour Analyst (BCBA) certification is desirable. Minimum of three years’ experience working in behaviour support roles, carrying out func-tional assessments and supporting social care or educational staff teams to implement behav-iour-analytic interventions for people with intellectual and developmental disabilities (IDDs), cognitive disabilities (e.g. ABI or dementia), and / or dual mental health diagnoses. Knowledge of current best practice in the area of behaviour support and evidence-based prac-tice in the support of people with IDDs more generally. Job Duties & Responsibilities Intake Assessment: To help services identify people who present with behaviour support needs and assess these needs prior to intake. To collaboratively design services and support packages that will effectively address these needs. Caseload Management: To operate a clear referral and caseload management system: to prioritise and action referrals as they are received and as caseload commitments allow; to maintain a prioritised waitlist when referred casework exceeds available time and resources; to report on caseload & casework activity to management etc. Outcome Evaluation: To create workable systems which capture and summarise valid and objective behaviour support outcomes and to support services to collect these data. Additional requirements That the post holder manages a large caseload and busy workload That the post holder has a full, clean driving licence and has available personal transport. Willingness to undertake a large amount of travel and work flexibly due to the geographic spread of services across the region and 24/7 nature of residential, supported accommodation and respite services. Staff Benefits Company Pension Scheme Paid maternity leave Paid paternity leave 27 days annual leave Bike to work scheme Tax saver travel scheme Income protection To view full extensive job description please, click apply to visit our company site and download attachment at the bottom of the page. These duties and responsibilities are a reflection of the present service requirements and may be subject to review and amendment to meet the changing needs of the service. Closing Date: Wednesday, 24th June 2020 The Rehab Group is an equal opportunity employer

25 days ago

Customer Success Manager

CitySwiftGalway

The role in a nutshell At CitySwift we are growing our Customer Success function and are seeking a passionate and driven Customer Success Manager who will help make our customers successful with our industry leading SaaS products. The role of the Customer Success Manager is to provide a point of contact for clients, ensuring our client’s ongoing customer satisfaction and the retention of their business. The successful candidate will deliver an outstanding level of customer service to our clients, championing their needs to CitySwift’s internal employees. The Customer Success Manager will develop solid business relationships with clients encouraging new and repeat business. The successful candidate will support the Head of Customer Success in optimizing our customer journey . Responsibilities

26 days ago

Lecturer Above The Bar

NUI GalwayNational University Of , GalwayPart-timePermanent

Applications are invited for a Part-Time (50%) Lecturer in Development Practice at NUI Galway. The Lecturer will have primary responsibilities for helping to coordinate and grow a new Masters in Development Practice within the College of Arts, Social Sciences and Celtic Studies, set for launch in September 2022. Preference will be given to candidates with demonstrable research interests and experience in the field of development practice, which will complement existing expertise within the University and the Inter-Disciplinary Centre of Development Practice. The successful applicant will be expected to develop Development Practice in the undergraduate curriculum, and to bring together interdisciplinary expertise in Development Practice to advance future programmes and collaborations. He or she will also contribute to teaching in our existing postgraduate and undergraduate programmes, and supervise student research at the undergraduate to PhD levels. The successful candidate will maintain an active research profile in the field of rural planning. For full job description and details on how to apply: http://www.nuigalway.ie/about-us/jobs/ Closing date: 17:00 on 24th July 2020 Please note that this advertisement is being hosted by the Public Appointments Service on publicjobs.ie. The Public Appointments Service has no involvement in, or responsibility for, the recruitment and selection process or the terms and conditions which relate to this post.

26 days ago

Senior Automation Engineer

Harvey NashGalway

Harvey Nash is looking for a passionate Senior Design Automation Engineer for a massively growing client for their Galway office. The potential candidate will provide technical expertise and leadership in the area of process and equipment development i.e. equipment / process control and monitoring, provide design support and programming for PLC’s, motion control, vision applications, robotic systems and PC controlled equipment, establish the most effective, reliable and cost effective processing methods for manufacturing operations, build and develop contacts with external technical representatives, vendors agents etc, in order to keep abreast of technological developments, new product introductions etc. in the controls / electrical field.

30+ days ago

Warehouse Operative

UPSGalway, OranmorePart-time

Warehouse Operative - UPS Galway-061240 A vacancy has arisen within the UPS Galway Package Centre, Position Summary: Warehouse operatives will be required to work in the pre load operation in the Shannon Package Centre. They will need to ensure accurate movement of all packages, safely within the warehouse sort environment whilst working to specific deadlines. The warehouse operative role is critical to the success of UPS and has a direct impact on both UPS colleague's working day and most importantly our customers. Key Responsibilities: • Unload parcels from vehicles maintaining a high activity level whilst using safe working methods. • Accurately load parcels on vehicles ensuring maximum utilization of space and proper securing of load. • Ensure that packages are correctly handled and stored to avoid damage. • Prioritize "guaranteed service" parcels, segregating them as appropriate. • Assist in the electronic scanning of all parcels using a handheld scanner. Comply with Company and Health and Safety regulations to ensure a safe working environment. • Undertake other miscellaneous duties as directed by the Manager. The ideal candidate should have the following skills and attributes: Fluency in English is essential both written and verbal Flexibility on hours Strong organizational skills Ability to lift parcels up to 70 Kgs Be self-motivated Work well within a team environment Work well under pressure *Please note a full Garda vetting must be completed for the successful candidate* Job  Warehouse Operations Primary Location IE-Galway-Oranmore Schedule  Part-time

30+ days ago
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