Jobs in Limerick
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Become a Train Driver - Open for Applications - Nationwide Locations PLEASE NOTE: The online applicant system will close when the required applicant number has been reached – early applications are recommended to avoid disappointment. We are delighted to launch our new Driver Campaign for locations Nationwide. It is an exciting time to be a part of the Iarnród Éireann Irish Rail Team. We have welcomed over 300 new Trainee Drivers into our organisation over the past number of years. We wish to continue this growth by providing YOU with an opportunity to be a part of our future. Iarnród Éireann is a proud dynamic leader in the transport network. In keeping with our company vision to continuously grow and improve, we are seeking ambitious applicants to join our “One Team”. As a Train Driver your duty will be to deliver safe, customer-focused journeys, with scope to continue on to future roles in supervisory and management positions. Candidates must be willing to work various shift patterns including weekend work. We match the responsibility of this safety-critical role with a salary scale that can reach a maximum of €69k per annum . Successful candidates will develop full operational knowledge prior to qualification as part of the Train Driver Training programme. We are an organisation that greatly values our team and its members. We work hard to ensure that each one is proud to be a part of our future. Just some of the fantastic company benefits we have for YOU! There will be a number of multiple-hurdle phases in the selection process. This will include initial online application and assessments, face to face assessment centres, competency-based interviews, rigorous medical and safety reference checking. If you are interested in this campaign, please CLICK THE APPLY NOW BUTTON to be redirected to the official careers page for this role. PLEASE NOTE: The online applicant system will close when the required applicant number has been reached – early applications are recommended to avoid disappointment.
Counsellor
Counsellor-Limerick based - Clarecare's Cocaine Harm Reduction Project BUSHYPARK COCAINE INITIATIVE PROJECT – HARM REDUCTION – HEALTH LED PROJECT Bushypark are delighted to announce that funding was secured from the HSE Social Inclusion Office through MWRDAF IN 2022 to support clients and family members impacted by cocaine use across the Mid-West CHO 3 area. This funding enables us to focus on ‘Reducing the Health-related Harms from Cocaine’ within our community- based programme ROLE: The Counsellor will provide interventions and counselling to individuals and families impacted by cocaine use and other related issues JOB RELATIONS: The Counsellor will work as part of the Cocaine Initiative Team and will report to the Service Manager or designate with support from the Senior Counsellor within the Cocaine Team JOB LOCATION : Your normal place of work will be based in Limerick City but you may, if required, be assigned by your Line Manager/CEO or designate, to other Bushypark offices or places of business as your office base, as and when required. You will be given as much notice of any such change of place of work as is reasonably practicable. You will be required to travel for work purposes and any reasonable expenses incurred in travelling for work will be reimbursed on a receipted basis, by the Service. Flexibility regarding travel during work hours is required. JOB DETAILS: The successful candidate will work as part of the Cocaine Initiative Team in Bushypark and liaise regularly with the overall team in Bushypark. Flexibility and willingness to travel and work outside of normal hours is necessary. Training and supervision will be provided to the successful candidate. CONTRACT TYPE: This is a full-time permanent contract of employment. HOURS OF WORK: The working week is 37.5 hours per week which includes 30 mins daily lunch break. You will normally work on a Monday to Friday basis – 9.30 a.m. – 5pm daily. Some evening work and 1 Saturday morning (3.5 hours) every 4 weeks will be required. Your work days/hours are subject to change depending on project requirements and flexibility regarding work days/hours is required in this position. Annual Leave: 26 days per annum per full leave year (Jan-Dec) excluding Public Holiday entitlement. Salary: The gross salary per annum is €48,699.38 for full accredited Counsellors and €37,649.38 gross p.a. for part-accredited Counsellors, commensurate with relevant experience. In addition, pending funding, there will be a further 2% salary increase on 1st April 2026 with a further final 2% salary increase on 1st October 2026. RESPONSIBILITIES OF THE POSITION: General Responsibilities:
Mystery Shoppers
Mystery Shoppers - Required Nationwide! Looking to earn an extra income? Would you like to earn cash while you shop? Customer Perceptions are recruiting Mystery Shoppers across Ireland. Flexible working hours are available to suit your needs. All you need is: ✅ Good observational skills ✅ The ability to recognise outstanding customer service ✅ A strong grasp of written and spoken English Click Apply Now to submit your application today! Don't have a current CV? No worries - Just click Apply Now and upload your letter of introduction through the cv section OR Click HERE to view the JobAlert.ie CV templates section and build your CV today! 🛑 IF YOU DO NOT RECEIVE A RESPONSE WITHIN 4 WORKING DAYS OF SUBMITTING YOUR APPLICATION PLEASE DOUBLE-CHECK YOUR SPAM OR JUNK FOLDER 🛑
Labourer and Apprentice Stone Mason
Stone Mason Labourer / Apprentice Wanted We are looking for a reliable Labourer and Apprentice Stone Mason. The roles are ideal for someone who: This is an opportunity to learn a skilled, in-demand trade from the ground up. Wages based on experience, with room to grow as skills develop. If you are interested in either of the above positions please call G Stone Construction Ltd on 0867882676 or upload your CV by hitting the APPY NOW button.
Accounts Payable Administrator
Alliance Medical are recruiting for an Accounts Payable Administrator & Accounts Administrator to join our finance team in Raheen Business Park, Limerick. Contract: Full time, permanent contract Working hours: 37.5 hours per week - 08:30 - 17:00 (1 hour lunch) Overall Purpose & Duties:
School Warden
The Position Limerick City and County Council is seeking to fill positions at the grade of Adult School Wardens. Successful applicants may be appointed to permanent, temporary or casual vacancies at Appointed Crossing Places in the Metropolitan area. Limerick City and County Council are also seeking to establish a relief panel for use when cover may be required at short-notice. Please note that successful candidates can be assigned/reassigned to any Appointed Crossing Place within the Metropolitan area, on a permanent or temporary basis, if required by business need. Duties The duties of the School Warden will include but will not be limited to: Terms and Conditions 1. The Post: Subject to the availability of suitably qualified candidates, candidates may be appointed by Limerick City and County Council to fill permanent, temporary and casual positions that may arise for its duration. 2. Annual Leave The annual leave entitlement for Adult School Wardens is two working weeks during the School Summer Holiday period and one week over the Christmas Holiday period. 3. Rate of Pay: The applicable incremental salary scale is €16.88 – €18.93 per hour inclusive. Payment of increments is dependent on satisfactory performance. Remuneration will be for 10 hours per week, or as worked if appointed on a casual basis. Entry point of this scale will be determined in accordance with Circulars issued by the Department of Housing, Planning, Community and Local Government. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee will enter the scale for the position at the minimum point of the scale (currently €16.88 per hour). 4. Location: Limerick City and County Council reserves the right to assign the successful candidate to any department or premises in use by the Council, now or in the future. Changes in location of employment will not result in payment of disturbance money or other compensation. The person appointed will be required to travel to and from work at their own expense. 5. Hours of Work Hours of work can vary depending on assignment. An example of one current work pattern would be from 8.30 a.m. to 9 a.m. and from 2.20 p.m. to 3.05 p.m. 6. Sick Leave: The terms of the Public Service Sick Pay Scheme will prevail. 7. Superannuation: The Local Government Superannuation Scheme applies. 8. Residence: The holder of the post shall reside in the district in which their duties are to be performed or within a reasonable distance thereof. 9. Safety and Welfare: The holder of the post shall co-operate with the terms of Limerick City and County Council’s Safety Statement and Major Emergency Plan. The successful candidate shall make themselves aware of the safety rules and procedures and make proper use of all safety, clothing and equipment. 10. Training: It is a condition of employment that successful candidates will be required to participate in training programmes relevant to the skills necessary for the performance of the duties attaching to the post. 11. Taking Up Appointment: The local authority shall require a person to whom an appointment is offered to take up such appointment within a period of four weeks and if they fail to take up the appointment within such period or such longer period as the local authority in its absolute discretion may determine, the local authority shall not appoint them. 12. Garda Vetting: The National Vetting Bureau (Children and Vulnerable Persons) Act 2012 to 2016 came into effect on 29th April 2016. The Act places a statutory obligation on Limerick City and County Council to ensure that any work or activity which is carried out by a person, a necessary and regular part of which consists mainly of a person having access to or contact with children or vulnerable persons will be subject of Garda Vetting. 13. Probation: Where a person who is not already a permanent employee of a local authority is appointed, the following provisions shall apply: (a) There shall be a period after such appointments take effect, during which such person shall hold such post on probation. (b) Such period shall be set by the Chief Executive and this period may be extended at their discretion. (c) Such person shall cease to hold the post at the end of the period of probation, unless during such period, the Manager has certified that the service of such person is satisfactory. 14. References: Applicants are required to advise the names of two responsible persons to whom they are well known but not related (at least one of the referees should be an existing or former employer). In advance of any offer of employment, Limerick City and County Council reserves the right to seek references from current and previous employers, educational institutions or any other organisations with which the candidate has been associated. The Council reserves the right to determine the merit, appropriateness and relevance of such references and referees. 15. General Data Protection Regulation: Basis for Processing your Personal Information The basis for processing your personal data is to progress your application for the position you have applied for with Limerick City and County Council under the Terms of the Employment (Information) Act 1994 and Human Resources Department policies and procedures. If you do not furnish the personal data requested, Limerick City and County Council will not be able to progress your application form for the competition for which you are applying. 16. Pre-Employment Medical: Prior to appointment the candidate will be required to complete a Health Declaration and may be required to undergo a medical examination by a qualified medical practitioner nominated by the Council. Where for any reason the cost of the medical examination is borne by the applicant it shall be refunded on appointment subject to statutory tax and statutory deductions.
Graduate Management Trainee
We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. Why join the Graduate Management Training Programme? As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you’re building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training, and mentorship, you’ll have the tools and support to take the next step – and the one after that. Our doors are open As a Graduate Management Trainee, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. Responsibilities From your very first day, you’ll be trusted with real responsibility and exposed to all areas of our business. You’ll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor’s degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual Republic of Ireland, UK or EU driving licence, but we do make accommodations for applicants who don’t drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Additional Information CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Assistant Support Worker & Social Care Worker
Job Summary Nua Healthcare Services is one of Ireland’s leading Care Providers. We provide Residential, Supported Living, Day Services and Community Outreach Services to both Children and Adults with a range of complex support requirements. Benefits of joining Nua Healthcare! CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Executive Officer: CRAFT Facilitator
1. PREAMBLE Mary Immaculate College is an autonomous, university-level, Catholic College of Education and the Liberal Arts. Founded in 1898, and linked academically with the University of Limerick, MIC is the oldest higher education institution in Limerick. Significant expansion in recent decades has seen the College’s offerings expand across two modern campuses, one based in Limerick City and one in Thurles, Co. Tipperary. The student community consists of more than 5,000 learners, participating in fifteen undergraduate degree programmes and several postgraduate programmes extending to PhD/Doctoral level. Academic staff engage in a wide range of academic research areas, and research underpins all teaching and learning at MIC. MIC seeks to prepare its students for professional excellence and to nurture their capacity to lead flourishing lives. 2. CANDIDATE PROFILE & SCOPE OF THE POSITION The College wishes to fill the position of CRAFT Facilitator on a full-time, Fixed term Contract for a 2-year period with an expected start date of April 2026. This post will be filled at Executive Officer Grade. The CRAFT (Creative Arts, Future Technologies) Facilitator will assist with the delivery of a variety of different STEM & STEAM outreach workshops and events under the CRAFT initiative. The CRAFT Maker Space in MIC, Limerick, is a designated Research Ireland Discover Centre, serving as a regional hub for STEAM engagement. CRAFT is a dedicated, inspiring and dynamic STEAM engagement centre that delivers inclusive, hands-on educational experiences to children, families, educators, and communities across the Mid-West Region of Ireland and beyond. Participants at CRAFT workshops explore STEAM through engineering design challenges that incorporate new and innovative technologies, co-created and co-delivered with experts from the wider education community, community organisations, enterprise, industry and the arts. Further information can be found at: https://stemcraft.mic.ul.ie/ The CRAFT Facilitator will be required to support the design and delivery of CRAFT workshops on campus at MIC and out in the community with the CRAFT Manager, MIC Staff and MIC students, bringing CRAFT into schools and other community settings in towns and villages and rural areas across the region. The Facilitator will also support the running of STEM outreach workshops to children, parents and teachers during regional and national festivals such as Maths, Science, Engineers and Space Weeks, and MIC initiatives such as the MIC DELL Vex Robotics Programme and Microsoft Minecraft Education at MIC, Summer Camps for children and Summer Courses for teachers. Essential Skills & Qualifications A bachelor’s degree or higher qualification, preferably in the field of STEM education/education or education research or a related discipline, and a minimum of 2 years’ relevant experience in the field of STEM education/educational outreach or educational disadvantage; or A minimum of 3 years’ relevant experience in the field of STEM education/education or educational disadvantage; Experience in the preparation of training and/or educational materials and/or planning and delivery of workshops and activities to children and the general public; Excellent interpersonal skills along with advanced verbal and written communication skills; Proven ability to deliver information, and provide expert support in a professional manner to meet the needs of stakeholders on a range of issues; Excellent IT and data management skills with a high degree of proficiency in Microsoft Word, Excel and Teams; Excellent administrative and organisational skills with the ability to manage, prioritise, and complete a variety of competing tasks on time; Full Drivers License, with access to a car or access to alternative means of transport that is suitable to meet the requirements of the post. It is desirable that candidates will also have: (1) Experience with educational research whether directly as a researcher, or engagement through professional capacity as an educator. Cuirfear fáilte roimh iarratais ó dhaoine go bhfuil dearcadh dearfach acu i leith na Gaeilge. Applications are welcome from people who have a positive outlook to Irish. 3. JOB DESCRIPTIONReporting Relationship The appointee is required to carry out the duties attached to the post, under the general direction of Director of Enterprise & Community Engagement and the STEM Outreach Manager at CRAFT, to whom they report, and to whom they are responsible for the performance of these duties in the first instance. The reporting relationship is subject to review and may be altered from time to time in line with service needs and developments in the College. Duties and Responsibilities The work is broadly defined and the list of duties is not exhaustive. The performance of the entire range of duties is not necessarily confined to any one individual, as the work requires that staff function in a flexible manner and work together as a team. The College retains the right to assign new duties and/or reassign staff to other areas of the College in response to service needs. 4. TERMS AND CONDITIONS OF EMPLOYMENTGeneral All persons employed will sign an appropriate contract, which will contain terms and conditions of the employment. A job description is given to all applicants for employment and this will form part of the contract documentation. Place of Work Though this post is situated in Mary Immaculate College, Limerick, and there will be occasional necessity to be present on campus there, the post-holder will have the option to work primarily remotely if desired. MIC operates a blended working policy, which offers scope for the post holder to combine office attendance with remote working, subject to the provisions of the policy. Exclusivity of Service and Outside Work The person appointed will be required to devote their full-time attention and abilities to their duties during their working hours in the College and to act in the best interest of the College at all times. Therefore, for as long as the successful applicant is working in the College, they may not, without the prior written consent of the Vice President Administration and Finance (VPAF), be actively engaged or concerned in any way, either directly or indirectly, in any other business or undertaking where this is or is likely to be in conflict with the College’s interests or the performance of the duties that the person has been employed for. The appointee will not, during their tenure of office, undertake paid outside work unless they have received the permission of the VPAF of Mary Immaculate College to undertake such work on the terms and conditions as agreed for the particular undertaking in question. In every case, it is the duty of the appointee to seek in writing the prior permission of the VPAF. It is also the duty, in every case, of the appointee to inform the person or body for whom the work is being undertaken that the work is being conducted in a private capacity and that the College cannot in any circumstances be responsible for such work. Probationary Period The appointment is subject to satisfactory completion of the standard 6-month probationary period. The probationary period may be extended at the discretion of the College but will not in any case exceed 11 months. Absences during the period of probation will extend the probationary period. Performance and conduct during the probationary period will be reviewed through a process of assessment meetings. Termination of the appointment during the probationary period, for any reason or no reason, will be at the discretion of the College. The disciplinary procedure will not apply to a dismissal during probation where the probationary employee has been employed by MIC for less than 12 months. Hours of Attendance The full-time working hours are 35 hours per week. The normal hours of duty are Monday to Thursday, 9:00 am to 5:00 pm, with a 1-hour unpaid lunch break each day, and Friday, 9:00 am to 4:45 pm with a 45-minute unpaid lunch break. However, the duties attaching to the position are such that the post holder may be required to work evenings/weekends on occasion to accommodate service needs. Subject to College policy, the post holder may avail of Time-Off-In-Lieu (TOIL) or overtime where working hours exceed the contract hours per week. The College reserves the right to adjust starting and finishing times or days of duty to meet service needs. Salary The Salary scale for this position has been approved by the Department of Further and Higher Education, Research, Innovation and Science and the Higher Education Authority in line with Government Policy on Public Sector remuneration. The rate of remuneration may be adjusted from time to time in line with Government pay policy. The appointment will be made on the salary scale at a point in line with current Government Pay Policy. New entrants to the Civil or Public Sector, as defined in Circular 18/2010, will commence on the first point of the salary scale. The grade for this post is Executive Officer. With effect from 1 February 2026, the annual salary scale for Executive Officer (New Entrant - Grossed Up) grade is: €36,207; €38,419; €39,203; €41,455; €43,594; €45,511; €47,364; €49,211; €51,024; €52,889; €54,749; €56,721; €58,044; €59,930 (LSI); €61,826 (LS2) With effect from 1 February 2026, the annual salary scale for the grade of Executive Officer (Grossed Up Non New Entrant) is: €39,203; €41,455; €43,594; €45,511; €47,364; €49,211; €51,024; €52,889; €54,749; €56,721; €58,044; €59,930 (LSI 1); €61,826 (LSI 2) Increments are awarded in line with national pay agreements. Salary will be paid on a monthly basis on the 25th of each month, or the previous Friday if 25th falls on a weekend, using the Paypath facility. Payment of salaries and wages are subject to statutory deductions, i.e. Income Tax (PAYE), Superannuation Contributions, Pay Related Social Insurance (PRSI) and Universal Social Charge (USC). Superannuation New entrants to the public service will be required to participate in the Single Public Service Pension Scheme and pay Superannuation contributions at the appropriate rates in accordance with the provisions of the Public Service Pensions (Single Scheme and Other Provisions) Act, 2012. All other eligible appointees are automatically included in the Colleges of Education Pension Scheme on taking up appointment. In compliance with the Colleges of Education Pension Scheme, deductions amounting to 6.5% are made from salary. The appointee will be required to pay Additional Superannuation Contribution (ASC) under the provisions of the Public Service and Pensions Act 2017. Appointees who commenced employment in the public service between 1 April 2004 and 31 December 2012 and have not had a break in employment of greater than 6 months will have no mandatory retirement age. All other appointees will have a mandatory retirement age of 70. Pension Abatement If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service, or where a Civil/Public Service pension comes into payment during the appointee’s re-employment, that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and Other Provisions) Act 2012. In applying for this position, the applicant is acknowledging that they understand that the abatement provisions, where relevant, will apply. It is not envisaged that the College will support an application for an abatement waiver in respect of appointments to this position. Annual Leave The annual leave entitlement for this grade is 25 working days per leave year. Annual leave should be taken when students are off campus and the taking of leave must have the prior approval of the relevant Line Manager. Public Holidays are granted in accordance with the provisions of the Organisation of Working Time Act, 1997. Sick Leave Employees who have a minimum 3 months’ continuous employment with the College may be granted sick pay subject to the terms of the Public Service Sick Leave Scheme. Sick pay is contingent on full cooperation and compliance with the College’s absence management procedures. Confidentiality In the course of working in Mary Immaculate College, the person appointed may have access to or hear information concerning staff and/or students and/or the functioning and the business of the College. Such information acquired in the course of employment with the College, including any aspect of the College’s responsibilities or operations, is considered to be confidential information. On no account must information concerning students, staff or other College business be divulged or discussed except in the performance of normal duties and, unless authorised to do so, this information shall not be communicated to a third party. In addition, records must never be left in a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required. Health & Safety Mary Immaculate College attaches the highest regard to the safety, health and welfare of its employees. It is the duty of each employee to take reasonable care to protect the health and safety of themselves and of other people in the workplace. Each employee must comply with all health and safety policies and procedures in operation in Mary Immaculate College and familiarise themselves with the Safety Statement. Employees are obliged to wear any PPE (Personal Protective Equipment) that they may be provided with and no person shall intentionally or recklessly interfere with or misuse any appliance, protective clothing or other equipment provided in the workplace for health and safety purposes. Employees are statutorily and legally obliged to ensure that any accidents or incidents which may occur are reported promptly to the Health and Safety Officer on the MIC Accident/Incident Report Form.
Uber Eats Coordinator
About the Role We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our Merchant Expert team.This is not a typical reactive support role, you’ll take ownership of merchant relationships, anticipate issues before they arise, and go the extra mile to ensure exceptional outcomes. You’ll handle high-impact situations, including escalations from account managers and complex restaurant ownership changes, with confidence and care. Success in this role means picking up the phone before problems escalate, driving retention with strategic outreach, and finding win-win solutions that strengthen partnerships. We want someone who thrives on solving challenges, communicates with clarity, negotiates effectively, and takes pride in exceeding merchant expectations. What You'll Do Escalation Management: . Act as the POC for merchant escalations from account managers. Take full ownership, investigate, find root causes, and resolve complex issues effectively. This includes both outbound and in some cases possible inbound calls to resolve issues. Collaborate: cross-functionally with Central and Ops teams and AM’s to resolve merchant/process issues and drive satisfaction Change of Ownership Process & Proactive Account Management: Own the end-to-end process for restaurant change of ownerships. This includes: Initiating contact with the new and previous owners . (call to explain COO process and set correct expectation regarding timeline & comm) Collecting, verifying, and processing all necessary legal and financial documentation in a timely manner. Coordinating with internal teams (e.g., Legal, Finance, Onboarding) to ensure a smooth transition. Proactively managing communication with all parties to prevent delays and provide status updates. Handle all interactions with merchants in an account management style, focusing on building long-term relationships and ensuring their continued success on our platform. Utilise outbound calls as a primary tool to ensure high-touch service, confirm satisfaction, and expedite the return of documents and completion of tasks. Anticipate merchant needs and proactively offer solutions before issues are reported. Basic Sales & Churn Management: Apply basic sales training to identify opportunities to upsell or cross-sell additional products and services to merchants during interactions. Utilise basic churn management training to identify at-risk merchants and implement strategies to retain them, particularly during periods of transition or high-stress escalations. Address and resolve concerns that could lead to merchant churn, turning negative experiences into positive outcomes. Documentation & Reporting: Maintain meticulous records of all merchant interactions, ownership changes, and escalation resolutions in Bliss/Salesforce Provide clear, regular updates to account managers and leadership on active cases. Surface patterns and recurring issues to improve processes and enhance our product offering. Basic Qualifications Minimum of 6 months experience in a customer service, account management, or merchant support role. Minimum 6 months experience in Delivery LoB Exceptional verbal and written communication skills with a professional and empathetic tone. Outstanding work ethic, attention to detail and curiosity Ability to adapt to a constantly evolving fast-paced environment Speed, resourcefulness, and go-getter attitude. Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners Preferred Qualifications Proven experience handling complex, escalated customer issues with successful outcomes. Demonstrated ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Strong problem-solving and analytical skills, with the ability to troubleshoot issues independently and take initiative to find effective solutions. Comfortable using outbound calls to build relationships and meet goals. Work well with others, sharing knowledge and ideas to improve processes, enhance user experiences, and create a better work environment.
