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Digital Services Regional Area Lead

Grow Mental HealthLimerick

About the Role The purpose of the role is to work directly with the Head of Support Services and other members of the national support team to ensure and lead the Digital Services workplan driven by the organisation’s strategic plan and objectives. Guidance and authority The job holder will report to the Head of National Programs and is expected to operate with autonomy. They will also be directed by the work of any Digital Services Working Group and attend those meetings. The Head of National Programs will be responsible for agreeing the priorities for this role in consultation with you. The nature of matters referred upwards include those: − where significant resistance is experienced in the development of good practice and implementation of policy or strategic objectives − where practice or proposed practice places stakeholders in a position of risk − where the decision will have a significant impact on the workload of others Key responsibilities Online Peer Support Services • Oversee the day-to-day management of our new online peer support groups. • Ensure the implementation of appropriate safeguards within our online services. • Technical support to Grow staff and members in the provision of digital supports through the online platforms. • Ensuring our tools and processes are fit for purpose, capturing appropriate data around membership demographics. • To ensure the implementation of appropriate safeguards within our online services. Managing and Supporting People • To manage the team to include recruitment, induction and so on in line with human resources. • To manage and support the people reporting to you. • To develop a high performing team. • To set the direction for the team in line with the strategic and localised plan. • To lead and motivate direct reports to advance employee engagement, resolving differences and ensuring cohesion among members. To lead by example and in line with the organisation’s staff interaction principles. • To provide advice and support on group work in conjunction with the HNP and support the resolution of group or interpersonal conflict. • To support team members in handling challenging situations that may arise in groups e.g. a member presenting with suicidal thoughts. • To plan, organise and deliver on team communication and training including weekly team meetings. • To plan, organise and deliver on one-to-one communication, review and training using clear review. • To work with own teams to deliver on the delivery of Groups, Education programmes, Regional and National weekends. • To ensure the health, safety and welfare of your teams. • Providing cover where required and supporting the on-call support system in line with the on-call roster. • Managing and supporting volunteers in your department e.g. CE placements or support volunteers. Operations and Project Management • To develop the Organiser and Recorder Structure for online groups. • To develop membership engagement with 12 step work by finding meaningful ways for this to take place. • To liaise with communications to ensure the effective signposting, accessibility and integration of digital services. • To oversee the day-to-day management of our online peer support groups. • To ensure the data collection and analysis of service user engagement (from point of contact to engagement with services and feedback mechanisms) to inform future development and respond to needs identified. • To ensure tools and processes are fit for purpose, capturing appropriate data around membership demographics and inputting this onto our Salesforce database. • To provide technical support to Grow staff and members in the provision of digital supports through the online platforms. • To maintain the relevant website information and develop new information for the website as required. • To work with Regional Managers ensuring resources are available to meet demand. Monitoring & Evaluation • Management of online registrations from point of contact, follow-up contact to service engagement. • To manage the MS Forms – working with Monitoring and Evaluation to ensure that the reports required by the HNP are completed on time. Relationship Building • Working with Communications to ensure effective signposting and integration of digital services. • Working with Monitoring & Evaluation Officer to ensure that data on online Grow groups is kept up to date and compliant with data protection legislation. Existing recording of information is not done completely through Salesforce and uses other software e.g. a list of new online groups in an Excel spreadsheet in Microsoft Teams, a survey to all people who made an enquiry to the website after six weeks using survey software and is managed by Communications. • Working with Regional Managers ensuring resources are available to meet demand. • Build and maintain relationships with National Program Co-Ordinator and across all areas of the organisation to ensure the needs of our members are reflected consistently throughout our digital footprint. • To present on areas of the business to colleagues and external personnel. Reporting • To develop reports measuring outcomes and impact of services in line with Grow requirements and HSE Agreements. • To work with the Monitoring & Evaluation Officer to update and maintain accurate information on the Salesforce database, ensuring that all records are maintained and data protection laws are fully complied with. • To evaluate service through member engagement, building relationships with volunteers working across our digital platforms. • To utilise this information to develop and inform strategy. Compliance • Work with the GCRO to ensure that the correct policy and procedure is in place relevant to this activity and that it is communicated and implemented throughout Grow. Quality Assurance • To ensure online Grow Groups process standards are maintained and promote continuous quality improvement and compliance within Grow. • To complete administrative tasks in a timely and professional manner and to work with the national team to ensure adherence to legislation and protect the reputation of Grow. Risk Management • Work with the GCRO to review and develop current risk management documents and structures to ensure effectiveness. Project Management • To address change, as and when required, in a positive attitude and manage new projects as they arise. Finance and Budgeting • In conjunction with your line manager, control the costs of projects and operate in a cost-efficient manner. • To support all fundraising initiatives and to encourage and promote Grow member participation. Other information In addition to the duties and responsibilities listed above, the role holder may be required from time to time to perform other duties as deemed reasonable and necessary by the employer. The job holder may also be required from time to time to work or attend training/meetings at another location. As much notice as is reasonably practicable will be given of any such requirement/change. At Grow, we are committed to our mission to create new hope and meaning by empowering people to develop their own positive mental health and it is responsible for agreeing the priorities for this role in consultation with you. The nature of matters referred upwards include those: − where significant resistance is experienced in the development of good practice and implementation of policy or strategic objectives − where practice or proposed practice places stakeholders in a position of risk − where the decision will have a significant impact on the workload of others About You − Knowledge of Community and General Mental Health in Ireland is desirable − Excellent relationship building and people management skills − Excellent written and oral communication skills − Excellent interpersonal and networking skills − A flexible and resilient character − Motivated self-starter − Ability to work with often conflicting priorities and on one’s own initiative − Organising and planning − Excellent IT skills Terms − €TBA − Holidays – 20 days per annum or 25 after 5 years’ service (pro rata for part time) − Can join the Grow Mental Health Contributory Pension Scheme − Bike to Work / EAP

5 days agoPart-timePermanent

Training Officer (Regional)

RuhamaLimerick

Location: The postholder will co-ordinate and deliver training nationwide and will be based at one of the Ruhama Regional Offices. Reports to: Head of Services Purpose: • To co-ordinate, deliver and evaluate a range of training packages including individual bespoke training to frontline practitioners & non frontline organisations (statutory, non-statutory, community and voluntary organisations) regionally across Ireland and work collaboratively with the Training Lead in the design and development of all training. • To work with the Training Lead on the establishment of an accredited evidence-based Training Hub which will provide training and sharing of expertise of understanding and supporting victims/survivors of prostitution, Human Trafficking for Sexual Exploitation. Hours: Permanent and full time 35 hours per week, rostered Monday to Friday in line with the needs of the service. Ruhama services are delivered between 9am-5pm & 11am–7pm Salary: Competitive salary range applies. KEY DUTIES & RESPONSIBILITIES: Training packages • Work collaboratively with the Training Lead to co-ordinate, deliver and evaluate the existing Ruhama training programme to a range of frontline practitioners & non frontline organisations (statutory, non-statutory, community and voluntary organisations). • Work with Training Lead to coordinate the delivery and evaluation of bespoke training for individual organisations. • Work with the Training Lead in any design, development, and piloting of a new range of training designed to respond and meet the expressed needs in the regions. • Contribute to the review of the evaluation process for all training. • Work with the Training Lead and Policy and Communications to input into the design, branding, and packaging of all training. • With the Training Lead, review and pilot new innovative ways of delivering training to take account of various learning styles. • Liaise and network with organisations in the regions to identify training needs. • Promote the training packages in conjunction with Policy and Communications. • Keep up to date with trends in the regions and at national and international level which may inform a change in direction of training. Training Hub • Contribute to the scoping, development and establishment of an accredited evidence-based Training Hub which will provide training and sharing of expertise of understanding and supporting victims/survivors of prostitution, sexual exploitation, Human Trafficking for Sexual Exploitation. Administration • Procure training materials following procurement processes. • Prepare reports for the Head of Finance and Head of Service for submission to grant applications and funding reports on the training packages. • Log and respond to all training requests in conjunction with the Training Lead and keep an accurate up to date record of all requests and the status of those requests. • Facilitate information workshops, promotion stands and groups nationally as required. • Be vigilant to any Health, Safety and Welfare risks in the workplaces and bring any concerns to the attention of your line manager or Health & Safety Officer. • Be aware of the Children’s First Guidelines, and Vulnerable Adult and Child Protection Policy in Ruhama and bring any concerns to the attention of the DLO (Designated Liaison Officer). • Attend supervision on a regular basis with line manager (Head of Service). • Work as a team member to develop and fulfil the vision, aims and objectives of Ruhama. • Comply with all Ruhama policies and procedures. • Contribute to Ruhama’s policy work and campaigns to raise public awareness of sexual exploitation. • Contribute to a strong public profile and the promotion of Ruhama. PERSON SPECIFICATION The person specification sets out the essential and desirable abilities and qualities needed by the successful candidate for this post. Qualifications • A relevant third level qualification e.g. social care, addiction, nursing, counselling, psychology, education, adult education or related field is essential at QQI level 8 or equivalent. • An accredited training qualification is desirable. Experience • Minimum of three years of designing and delivering training, disseminating information to the public and building partnerships is essential. • Significant experience of training coordination, administration and evaluation is essential. • Experience of working in liaison with other agencies within the community, voluntary and statutory sectors is essential. • Experience of working on projects related to social change and/or domestic, sexual and gender-based violence is desirable. • Experience of Salesforce including developing reports is desirable. • Language skills, other than excellent English, is desirable. Knowledge • Understanding of how to design and evaluate training programmes is essential. • An understanding of gendered based violence, including prostitution and sexual exploitation is desirable. • A knowledge and understanding of a trauma informed approach is desirable. • A knowledge of sector relevant legislation is desirable. Skills and Abilities • Excellent communication and inter-personal skills essential. • Excellent written and spoken English language skills are essential. • Clearly demonstrated organisation, coordination, and administration skills essential. • Excellent presentation and facilitation skills essential. • Effective problem solving and decision-making skills essential. • Ability to effectively multitask and manage competing deadlines. • Demonstrate competence and professionalism to carry out the duties and responsibilities of the role. • Ability to manage challenging behaviour and issues. • Proven ability to use own initiative and work as part of a team. • High motivation and enthusiasm with a positive attitude and flexible in response to organisation change & development. • Ability to maintain confidentiality within the guidelines and policies of Ruhama. • Strong report writing and IT skills. • A strong interest in social justice & human rights essential. • Develop and maintain effective working relationships with other services, using an interagency approach. Other • Availability for flexible rostered working hours is essential. • Full clean Irish driving licence and access to a car is essential. • Availability and willingness to travel nationally to deliver training on a regular basis. • Garda Vetting will apply.

5 days agoFull-timePermanent

Dog Groomers and Groomers Assistants

PetmaniaLimerick

Petmania Grooming Studios is currently the largest and most successful grooming business in the country and boasts some of the most talented and committed Groomers available. We run busy energetic grooming studios where you will be expected to not only groom our canine customers to a very high standard, but treat our human customers with the same level of customer service you would like to receive yourself. The successful candidates will join the experienced grooming team in their local store, and take part in all grooming activities including; If you would like to join this team, you must hold a QQI level 5, iPET Network Level 3 Diploma or City and Guilds in Grooming and have at least 1 year’s practical experience in a grooming role.

5 days agoPart-timeFull-time

Booking Administrator

Alliance MedicalRaheen, Limerick

Alliance Medical are currently recruiting a Booking Administrator to join our bookings team based in our Head Office in Raheen, Limerick. This is a great opportunity to be part of a high-performing, compassionate team providing vital diagnostic imaging services for patients. Working hours:  37.5 hrs pw Monday to Friday 8.30am - 5pm This role is ideal for someone who thrives in a fast-paced, detail-focused environment, has excellent communication skills, and is passionate about delivering outstanding care in a healthcare setting. This role includes regular, repetitive duties where accuracy and efficiency are key. Key Responsibilities:

5 days agoFull-time

Confectioner

SuperValuNewcastle, Limerick

Main purpose of the role: Ensure the Confectionery Department operates efficiently and effectively at all times. Provide our customers with excellent quality products and customer service. The ideal candidate will have/be: A recognised qualification in pastry and/or have at least 2 years€,, experience in a bakery or quality focused restaurant or hotel Creative and able to embrace new recipes Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; Prepare and present the highest quality bakery items, desserts and pastries Assist in volume production Be passionate about keeping up to date with the latest culinary trends and bring your ideas to the team Drive sales through instore initiatives Merchandise and present the department to the highest standard at all times and in accordance with relevant store planograms and guidelines; Adhere to weekly stocktaking and daily waste procedures in the Bakery Conduct quality and freshness checks Attend relevant training as required and implement learnings in store

6 days agoFull-time

Bakery Assistant

SuperValuNewcastle, Limerick

Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Prepare customers bakery orders Bake, prepare and display the Bakery Products sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy

6 days agoFull-time

Baker

SuperValuNewcastle, Limerick

Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times. Provide our customers with excellent quality products and customer service. The ideal candidate will have/be: Previous food preparation and production experience is desirable Qualified baker is a distinct advantage Creative and able to embrace new recipes Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Bake and finish products to the highest standard Drive sales through instore initiatives Merchandise and present the Bakery department to the highest standard at all times and in accordance with relevant store planograms and guidelines Adhere to weekly stocktaking and daily waste procedures in the Bakery Adhere to production planning and batch control guidelines for bakery products Conduct quality and freshness checks Attend relevant training as required and implement learnings in store.

6 days agoFull-time

Deli Assistant

SuperValuNewcastle, Limerick

Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:

6 days agoFull-time

Community Safety Warden

Limerick City and County CouncilLimerick

The Position Limerick City and County Council invites applications from suitably qualified persons who wish to be considered for inclusion on a panel from which temporary vacancies for Local Community Safety Partnership Community Safety Warden may be filled throughout the lifetime of the panel. The establishment of a Community Safety Warden Scheme in Limerick City & County Council is an innovative proposal to support uniformed Gardaí with a high visibility presence of Community Safety Wardens. The intention is that these community champions will be the conduit in facilitating safer communities by ensuring that everyone feels safe as their visible presence deters crime and supports the creation of a safe and resilient City Centre community. Our wardens will not replace Gardaí, but by building relationships between the community stakeholders, visitors to our City will see increased vibrancy and reduced anti-social behaviour. The scope of the Community Safety Wardens will be to provide a visible presence, foster communication with stakeholders and signposting of relevant services to the community. This Scheme will promote community, business, State agency and voluntary sector engagement on safety and to reimagine a pro social space that is safe for all users of the space. The Wardens have no enforcement capacity and will report any criminal activity observed to An Garda Síochána and keep a record of the report and the response time. The scheme will establish effective grassroots communication with state and community services, including detached youth workers, An Garda Siochána, local drug and alcohol programmes and Limerick City & County Council in its management. This will allow for effective and time critical management of community relevant safety issues as they arise. The aim of the Community Safety Wardens scheme is to contribute to a reduction in negative community incidents, crime and the fear of crime by reassuring residents and visitors to Limerick, initially through their highly visible presence but also through a proactive approach in managing issues that traditionally give rise to anti community activity, leading to a perception of being unsafe or engaging with other staff and agencies with the relevant skills to deal with the issues that may present. The Local Community Safety Partnership brings together statutory services, the voluntary and community sector, the Mayor of Limerick, local Councillors, local government officials and community members to work together to identify and tackle community safety issues locally. The Community Safety Warden may be required to support and attend stakeholders' events and support Local environment events/groups and promote and work with community groups to ensure community safety is promoted and facilitated. Community safety is a broad concept that goes beyond just policing and crime. It is about people being and feeling safe in their communities, and it includes everything from visible Gardaí to safe places for children to play. Community safety needs a multi-agency approach, where services work together to deliver on the needs of individual communities. Key Tasks and Responsibilities of Community Safety Warden • Maintaining a highly visible, reassuring presence in prominent city centre locations and being person centred, open, proactive, and approachable. • Establish effective working relationships with key stakeholders including an ability to liaise proactively with local businesses, residents, members of the public and visitors to the area. • Reporting issues impacting on safety and the perception of safety to key stakeholder agencies, including but not limited to An Garda Síochána, Limerick City & County Council, Local Drugs Force HSE, TUSLA, HSE, Limerick Integrated Homeless Services and Limerick’s Local Community Safety Partnership as appropriate. • To be familiar with and remain updated on all relevant services in the area in order to provide information to visitors to the City, i.e. public transport information, locations of businesses and services, etc. • Identifying cleansing issues requiring immediate attention and reporting them to Limerick City & County Council as appropriate. • Auditing and recording functions as required by LCSP Coordinator for management such as recording vacant premises in the area, paving issues, lighting issues and other defects. • To treat at all times those frequenting the designated area of operation with respect and dignity. • To provide a signposting function to relevant services for vulnerable members of society within the designated area of operation. • Support Limerick City & County Council events by promoting community safety at these events. • To be an Ambassador for our City Centre, providing a warm welcome and helpful information to visitors from all over the world. • Provide an "eyes and ears" approach to the city, being a presence in all areas including car parks, playing fields, parks, playgrounds, open spaces, and making accurate and timely reports of problems and following these through to conclusion. • An approachable friendly point of contact for residents and members of the public and being helpful and courteous to members of the public at all times. • Keep and furnish records and reports of their duties as directed by the appropriate supervisory person. • To continually assist with the development and evolution of the role of the Community Safety Warden pilot under the guidance of the management team. • To participate in internal/external meetings, training events, conferences, and other functions as directed by the management team. • Attend community events and engage with the community to raise the awareness of safety issues and provide community safety advice. • Any other duties as deemed appropriate. The Person Character Candidates shall be of good character. Health Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education, Experience, etc. Candidates shall, on the latest date for receipt of applications: Have a standard of education sufficient to enable them to discharge the duties of the role. Possess satisfactory experience and be able to demonstrate an awareness/understanding of the role and function of a Community Safety Warden. Experience of dealing with community groups and the general public. Knowledge and experience of operating ICT systems. It is desirable that candidates will demonstrate through their application form and at the interview the following: • Knowledge and understanding of the functions of a Community Safety Warden. • Strong communication and inter-personal skills across all levels. • Ability to work on one’s own initiative and open to new challenges and responsibilities. • Strong customer service ethos. • Ability to work well in a team and good working relationships within a team. • Ability to act calmly in difficult circumstances and respond in a professional manner if presented with a challenging or stressful situation. • Ability to work within organisational structures, policies, and procedures. • Hold a full driving licence, Category B, free from endorsement, and provide their own motor vehicle for use in carrying out their duties, and their motor insurance policy must indemnify the Council. Terms and Conditions The Post: Subject to the availability of suitably qualified candidates, a panel will be formed for an initial period of one year and this may be extended for a further year at the discretion of the Director General. The panel may be used by Limerick City and County Council to fill positions that may arise for its duration. Vacancies will be offered in order of merit as per the panel. Annual Leave The successful candidate will have 25 days annual leave inclusive of Good Friday. Salary: Salary scale: €1,540.82 to €1,587.48 per fortnight. Payment of increments is dependent on satisfactory performance. Entry point of this scale will be determined in accordance with Circulars issued by the Department of Housing, Local Government & Heritage. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011 will enter the scale for the position at the minimum point (currently €1,540.82 per fortnight). Location: Limerick City and County Council reserves the right to assign the successful candidate to any department or premises in use by the Council, now or in the future. Changes in location of employment will not result in payment of disturbance money or other compensation. The person appointed will be required to travel to and from work at their own expense. Hours of Work The working hours at present provide for a five-day, thirty-nine-hour working week; hours may vary from time to time. The Council reserves the right to alter the number of hours worked each day/each week and/or the times or days on which the hours are to be worked. The position requires flexibility in terms of working hours as the duties will involve working outside of normal hours as required, including weekends, evenings, nights, bank holidays etc. The provisions of Limerick City and County Council’s Time and Attendance Policy are applicable to this grade at the current time. Sick Leave: The terms of the Public Service Sick Pay Scheme will prevail. Superannuation: The Local Government Superannuation Scheme applies. Travel: Holders of the post should hold a full driving licence for class B vehicles and shall be required to drive a motor car in the course of their duties and for this purpose, provide and maintain a car to the satisfaction of the local authority. Travelling expenses and subsistence expenses necessarily incurred in the course of official duties will be refunded in accordance with appropriate rates in line with the relevant Department Circulars and Local Authority Travel and Subsistence Policy. Limerick City and County Council, as employer, must be indemnified on your insurance policy. If during your employment your licence is revoked, even temporarily, or if you receive endorsements on your licence which may affect your duties, you are obliged to notify the Council immediately. Residence: The holder of the post shall reside in the district in which their duties are to be performed or within a reasonable distance thereof. Safety and Welfare: The holder of the post shall co-operate with the terms of Limerick City and County Council’s Safety Statement and Major Emergency Plan. The successful candidate shall make themselves aware of the safety rules and procedures and make proper use of all safety clothing and equipment. Training: It is a condition of employment that successful candidates will be required to participate in training programmes relevant to the skills necessary for the performance of the duties attaching to the post. Taking Up Appointment: The local authority shall require a person to whom an appointment is offered to take up such appointment within a period of four weeks and, if they fail to take up the appointment within such period or such longer period as the local authority in its absolute discretion may determine, the local authority shall not appoint them. Garda Vetting: The National Vetting Bureau (Children and Vulnerable Persons) Act 2012 to 2016 came into effect on 29th April 2016. The Act places a statutory obligation on Limerick City and County Council to ensure that any work or activity which is carried out by a person, a necessary and regular part of which consists mainly of a person having access to or contact with children or vulnerable persons, will be subject to Garda Vetting.

6 days ago

Duty Manager

SuperValuNewcastle, Limerick

Main purpose of the role: Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations. The ideal candidate will have/be: Minimum 2 years€,, experience in a management position; Good knowledge of Microsoft Office (Excel, Word); Experience balancing cash/tills; Excellent communication skills; Good delegation skills; Highly driven with a strong work ethic; An understanding of how to achieve KPIs and targets; Commerciality and brand awareness; Passion for grocery retail; Thrive in a fast-paced working environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager; Implement planograms correctly and ensure the correct range is in place in store; Merchandise and present the store to the highest standard; Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace; Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment; Support Store Manager in the development and training of the team and in ensuring the smooth running of the store; Manage employee performance, giving regular feedback, recognition and encouragement; Deal with all customer queries efficiently, professionally and consistent with store policy; Understand achieving margins in all departments; Engage with new initiatives and embrace new ways of working;

7 days agoFull-time
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