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Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: • HACCP training is desirable but not necessary • Excellent communication skills • Previous customer service experience is an advantage • The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure • A passion for food and the ability to inspire shoppers. Main duties: • Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based • Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store`s portion control measures • Cook, prepare and display the foods sold throughout the day • Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day • Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers • Deal with all customer queries efficiently, professionally and in line with store policy.
Deli Chef / Cook
Main purpose of the role: Ensure the food production area operates efficiently and effectively at all times and provide our customers with excellent products. The ideal candidate will have/be: - 2 years` experience in a role with an indepth experiencein fresh food and food preparation • Experience in successfully achieving sales targets and KPIs • Fully trained in HACCP and food safety, and has experience in meeting the HACCP and food safety requirements • Stocktaking experience • Have a true passion for the food industry and be creative and innovative with the fresh offering • Customer focused and can build a quality and loyal customer base Main duties: -Actively liveCentra brand-values i.e. Proud, Energetic, Imaginative and Community-Based -Cook, prepare and display the food throughout the day -Finish all orders to the highest standard -Support the smooth running of food production operations -Carry out stock takes and support the working out of the cost price for product and portion control -Assist in the induction, training and development of staff in the food production area -Attend any training or development programmes as directed by store management.
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: • Excellent communication skills • Ability to engage with and prioritise customer needs • Strong attention to detail, organised and flexible • Ability to use own initiative and work as part of a team in a fast-paced environment • Customer driven • Previous customer service experience is an advantage. Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience; • Deal with all customer queries efficiently, professionally and consistent with store policy • Merchandise shelves, ensuring that all areas of the store are presented to the highest standard • Engage with new initiatives and embrace new ways of working.
Customer Services Representative
Position overview The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, order entry, documentation creation, complaint handling and invoicing. The key goal of the role is to satisfy the customers’ requirements in a consistent, efficient and reliable manner. This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CRM function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CRM activities. A key part of the role is to work with the CRM team to drive improvements in current activities to create efficiencies and drive productivity. Key Responsibilities:
Technology Portfolio Support Manager
Reporting Relationship Reporting to the Appropriate Designated Manager within Technology Office. The post holder will also participate on a number of eHealth teams and may be required to lead teams. Direct reports may include a number of staff at Grade III to Grade VI level including technical specialists. Purpose of the Post A panel will be created for Grade VII ICT Technology Portfolio Support Manager in eHealth from which permanent and specified purpose vacancies of full or part time duration may be filled to support the Technology Office in managing systems / technology used to provide and monitor and manage end user client and server infrastructure, communication technology and application environments in the HSE. Due to the nature of the role these posts may be location specific. Principal Duties and Responsibilities Principal Duties & Responsibilities include: - Skills, competencies and/or knowledge Professional Knowledge & Experience Demonstrate: · Good understanding of all aspects of Technology Management in a Healthcare organisation (both policy and operational), preferably in a managerial capacity. · Detailed knowledge of the issues, developments and current thinking in relation to best practice in health and personal social care technologies. · Understanding of Public Sector Policy, both strategies e.g. SláinteCare Strategy, Healthy Ireland Outcomes, Project Ireland 2040, and operational reform e.g. Knowledge & Information Plan · Knowledge of public service policies and legislation e.g. Procurement, Data Protection, · Knowledge and experience in the areas of development, implementation and support of Infrastructure/Network and Communication solutions in a Health Service environment and the specifics involved in ICT programme implementation in that environment. · Knowledge and experience of Technology Portfolio management in an enterprise organisation with complex, inter-connected technology delivery programmes. · Experience of building and maintaining relationships with vendors, resellers and suppliers. · Knowledge of the health service including a good knowledge of HSE reform. · Strong ICT skills including MS Office & MS Excel, MS Project, MS Visio, and use of email. Communications & Interpersonal Skills Demonstrate: · Effective verbal communication skills, delivering complex information clearly, concisely and confidently. · Excellent written communication skills including strong report writing and presentation skills. · Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders. Planning & Organising and Delivery of Results Demonstrate: · The ability to successfully manage a range of different projects and work activities concurrently, utilising computer technology effectively and assigning work to others as appropriate to meet strict deadlines. · The ability to proactively identify areas for improvement and to develop practical solutions for their implementation. · The ability to embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring the team knows how to action changes. · The ability to use resources effectively, challenging processes to improve efficiencies where appropriate. Evaluating Information, Problem Solving & Decision Making Demonstrate: · Excellent analytical, problem solving and decision-making skills. · The ability to quickly grasp and understand complex issues and the impact on service delivery. · The ability to confidently explain the rationale behind decision when faced with opposition. · Ability to make sound decisions with a well-reasoned rationale and to stand by these. · Initiative in the resolution of complex issues. Building and Maintaining Relationships including Teamwork & Leadership Skills Demonstrate: · The ability to build and maintain relationships with colleagues and other stakeholders and to achieve results through collaborative working. · The ability to work both independently and collaboratively within a dynamic team and multi stakeholder environment. · The ability to lead the team by example, coaching and supporting individuals as required. · Flexibility, adaptability and openness to working effectively in a changing environment. Commitment to a Quality Service Demonstrate: · Evidence of incorporating the needs of the service user into service delivery. · Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers. · Commitment to developing own knowledge and expertise. · Evidence of setting high standards of performance for self and others, ensuring accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility. Remuneration The Salary scale for the post is: €51,342 , €52,595, €54,062, €55,532 €57,008 €58,325, €59,668, €60,973, €62,270, € 64,503 €66,742 LSIs
HR & Service Area Expert
Main purpose of the role: The purpose of this role is to allocate expertise around a specialist product range, service or process ensuring the company delivers on our vision and values. To provide quality food, quality service and to train and supervise Sales Assistants within your expert area. The ideal candidate will have/be: • Excellent customer services skills • Team player • Excellent communication skills • Previous HR experience would be beneficial Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Ensure all customers queries and complaints are dealt with promptly and in a professional manner • Conduct your duties in accordance with food safety guidelines • Conduct your duties using all safe systems of work • Offer advice to colleagues and customers • Increase sales by promoting the products in the store • Support the Store Management Team by maintaining the HR function within the store • Ownership of the Systems/Resource function within your store • Ensure excellent customer service is delivered at all times • Ensure that food safety is everyone`s priority and responsibility • Document and communicate all labour, stock control, ordering and margins in accordance with required procedures • Keep all training records and HR policies and procedures up to date at all times • Update and complete all HR administration as required
The HSE has on-going opportunities for Student Paramedics. In order to meet this requirement it is the intention of the National Recruitment Service to create a national supplementary panel from which current and future Student Paramedic training places will be filled. The recruitment and selection process for this campaign will be managed by the NRS and will involve various stages. The stages of this process are as follows: Stage 1 – Application Form ( www.hse.ie ) Stage 2 – Online Verbal Evaluation and Analytical Reasoning Testing Stage 3 – Eligibility Sift in line with UCC course entry requirements Stage 4 – Competency Based Interview Full information on the testing / assessment stages and documents required is available in this Job Specification and in the Additional Campaign Information document. Taking up Appointment A start date will be indicated at job offer stage. Location of Post National Ambulance Service College and Operational Divisions throughout the National Ambulance Service (NAS) as required to facilitate training placements. Details of the HSE National Ambulance Service Structure are provided at: https://www.nationalambulanceservice.ie/ Student Paramedics are required to work in any division of the NAS and can / will be re-assigned between locations as and when service need dictates. Every effort will be made to offer geographically convenient postings; however, we may be unable to facilitate this because of operational requirements. Details of Service The role and purpose of the National Ambulance Service (NAS) is to provide a clinically appropriate and timely pre-hospital patient care and transportation service. Pre-hospital emergency care and transportation services are provided as an integral part of a continuum of care for patients / clients, and there is a requirement to work in partnership with other health care providers in both Scheduled and Unscheduled Healthcare Services. Reporting Relationship Reports to Director National Ambulance Service College or his / her designated alternate. Purpose of the Post NAS is committed to providing an efficient and effective Emergency Ambulance, Intermediate Care, First Responder and Communications Service which meets in full, all statutory duties and public expectations. NAS is seeking persons interested in undertaking the Paramedic Training Programme (including Internship) and acquiring Registration as a Paramedic with the Pre Hospital Emergency Care Council (PHECC). The intention of this process is to provide a pool of suitably qualified paramedics, licensed to practice by the Pre Hospital Emergency Care Council (PHECC), who will be offered positions at the grade of Paramedic at various locations throughout the NAS. The Paramedic (PHECC Registered Paramedic) will be competent to carry out all of the duties of the Paramedic (PHECC Registered Paramedic) and will have a range of abilities which will permit the safe delivery of emergency care and transport within the framework and limits specified by PHECC. The Paramedic (PHECC Registered Paramedic) will be responsible for the care, treatment and movement of patients and maintaining self, vehicles, equipment and station in a manner fit to respond to that role. The Paramedic Training Programme is operated jointly by the National Ambulance Services College (NASC) and the College of Medicine & Health, University College Cork (UCC). Successful completion of the course will lead to Paramedic Registration with the pre-Hospital Emergency Care Council and award of the BSc (Hons) in Paramedical Science, UCC. Principal Duties and Responsibilities Clinical Responsibilities Tenure The post of Student Paramedic is Specified Purpose. Any posts that may be offered, either specified purpose or permanent, full time and pensionable employment as a Paramedic (PHECC Registered Paramedic) are subject to successful completion of the Paramedic Training Programme, successful discharge of the Paramedic Internship and successful acquisition of registration as a Paramedic with PHECC. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointment) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013.” Remuneration The Salary scale for the post as at 01/10/2021 is: €29,195, €31,160, €31,949, €33,239, €33,945, €34,480, €35,334, €36,199, €37,055, €38,769, €40,350 LSI Shift and weekend premia payments also apply. New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Working Week The hours of attendance i.e. average of 39 hours per week calculated over a predetermined period of time, involves shift work. You will be expected to be available for duty outside of the rostered hours as and when the need may arise. Shift patterns are normally of 8, 10 or 12 hours duration. A shift pattern may have a period of On Call incorporated. Rosters and periods of duty will involve working at weekends, nights and during public holidays. You will be required to work the agreed roster arrangements advised to you by your line manager. Where you are required to work unsocial hours and/or night duty you will be remunerated at the nationally approved rates for your pay grade. Where you are not assigned to a roster, your Supervisor will notify the working hours allocated to you at least 24 hours in advance. Where an unforeseen event such as staff availing of bereavement, force majeure, paternity or sick leave, staff injury, Stress Management stand down, a major emergency or critical staff shortage occurs, you will be required to change allocated working hours (& leave) at short notice, i.e. less than 24 hours’ notice. Annual Leave The annual leave associated with the post will be confirmed at Contracting stage. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Human Resources Manager
Key working relationships The HR Manager will have key working relationships with Service Managers within Mayo University Hospital and National HR and Health Business Services in delivery of the objectives of the role. The proper execution of duties will involve the development of appropriate communication arrangements with key stakeholders both internal and external. Purpose of the Post The post holder is responsible for the delivery and implementation of a range of generalist HR services within Mayo University Hospital and the provision of advice and guidance on HR and ER issues in order to support Mayo University Hospital in the achievement of its business objectives. Providing guidance on the broad HR strategy and policy direction and governance on people related matters to influence, monitor and support the changing structure and workforce with a focus on change management, leadership and development support. Provide HR support and guidance in the delivery of the organisational strategy in line with government policy and the Health Services People Strategy to ensure the orderly and integrated development of services within Mayo University Hospital. Principal Duties and Responsibilities · The post holder will support the principle that care of the patient comes first at all times and will approach their work with the flexibility and enthusiasm necessary to make this principle a reality for every patient to the greatest possible degree · Maintain awareness of the primacy of the patient in relation to all hospital activities. · Performance management systems are part of the role and you will be required to participate in the hospital performance management programme Operational Management · Provide expert HR and ER support, direction and guidance on all HR policies and procedures to managers and staff working within Mayo University Hospital to ensure compliance with best practice and legislation which includes attending meetings with trade unions and staff representatives · Participate in the Saolta Group HR Strategy and processes, liaising with the Group HR Director and Group HR Colleagues as appropriate. · Attend third party hearings as required with Group Employee Relations Manager · Work with the various HR services provided by Health Business Services to ensure that the needs of MUH are being met and delivered in an effective and efficient way · Lead the implementation of the European Working Time Directive across all services and staff within MUH. · Participate in Union engagement meetings · Put in place a mechanism to provide communication to and feedback from all staff and services within MUH on the effectiveness of HR in all areas and work with HR colleagues to action feedback including the voluntary providers Leadership & Direction · Work with the Hospital Manager and Group Director of HR to ensure HR supports the organisational design parameters to be applied to the new evolving structures where consistency, affordability and best fit will be applied to the design · Ensure the implementation of the organisation’s Human Resource Strategy in support of the efficient and effective development and deployment of human resources within the Division to achieve its business objectives · Provide leadership in the area of change management to ensure the HR policies, programmes and activities are aligned to the Divisional goals · Assist in the development and implementation of strategies that promotes the HSE as an employer of choice to attract the highest calibre of staff with the appropriate skill mix · Assist in the development of an organisational culture that values people, their skills, ideas and contribution and genuinely seeks to empower individuals Governance & Accountability · Ensure that the agreed HR standards, practices, policies and procedures are in operation across the Division in line with Government Policy and the wider civil and public sector reform · Contribute to the national agendas on HR matters as appropriate · Act as a spokesperson for the organisation in line with the organisation’s Communication Plan as required · Demonstrate pro-active commitment to all communications with internal and external stakeholders General · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. KPI’s · The identification and development of Key Performance Indicators (KPIs) which are congruent with the Hospital’s service plan targets. · The development of Action Plans to address KPI targets. · Driving and promoting a Performance Management culture. · In conjunction with line manager assist in the development of a Performance Management system for your profession. · The management and delivery of KPIs as a routine and core business objective. PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS: · Employees must attend fire lectures periodically and must observe fire orders. · All accidents within the Department must be reported immediately. · Infection Control Policies must be adhered to. · In line with the Safety, Health and Welfare at Work Acts 2005 and 2010 all staff must comply with all safety regulations and audits. · In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Buildings is not permitted. · Hospital uniform code must be adhered to. · Provide information that meets the need of Senior Management. · To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Risk Management, Infection Control, Hygiene Services and Health & Safety · The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment. · The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility. · The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas: o Continuous Quality Improvement Initiatives o Document Control Information Management Systems o Risk Management Strategy and Policies o Hygiene Related Policies, Procedures and Standards o Decontamination Code of Practice o Infection Control Policies o Safety Statement, Health & Safety Policies and Fire Procedure o Data Protection and confidentiality Policies · The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Group’s Risk Management Incident/Near miss reporting Policies and Procedures. · The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment. · The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services. · The post holders’ responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process and by your line manager. · The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others. · The post holder must cooperate with management, attend Health & Safety related training and not undertake any task for which they have not been authorised and adequately trained. · The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment. · It is the post holder’s responsibility to be aware of and comply with the HSE Health Care Records Management/Integrated Discharge Planning (HCRM / IDP) Code of Practice. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Candidates must have at the latest date of application: · Significant similar senior human resource management experience encompassing workforce planning, recruitment, employee/ industrial relations, performance management, succession planning, HR data/ KPI’s, training and development. · Experience of working with multiple unions and negotiating with unions. · Strong working knowledge of HR and IT systems – SAP, MS Excel, Word, PowerPoint · Strong working knowledge of employment law · Excellent report writing and communication skills with technical ability to present data in a timely and professional manner · Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. · A relevant third level qualification would be advantageous Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character Other requirements specific to the post · Have access to appropriate transport to fulfil the requirements of the role. · Flexibility with regard to working hours so demands of the post will be met Skills, competencies and/or knowledge Candidates must: Professional Knowledge & Experience Demonstrates: · Good understanding of all aspects of HR, both policy and operational, preferably in a large and complex organisation · Understanding of Public Sector policy, both strategic HR e.g. People’s Strategy and operational reform e.g. Community Healthcare Organisations – Report and Recommendations of the Integrated Service Area Review Group’ · Detailed knowledge of the issues, developments and current thinking in relation to HR best practice in health care. · Knowledge of public service recruitment policies and legislation · Knowledge of the health service including a good knowledge of HSE reform · Strong ICT skills including MS Office & MS Excel and use of email · Significant experience of working in a Human Resources role which has included implementing HR Policies and Procedures, Employee Relations, Absence Management, Performance Management and provision of HR advisory service · Experience of dealing with Industrial Relations matters including negotiations with staff and staff representative groups in relation to personnel matters Managing & Delivering Results (Operational Excellence) Demonstrates: · Excellent organisational and time management skills to meet objectives within agreed timeframes and achieve quality results · A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships. · A capacity to operate successfully in a challenging environment while adhering to various standards. · The ability to seek and seize opportunities that are beneficial to achieving organisation goals and strives to improve service delivery Commitment to a Quality Service Demonstrates: · A client user and customer focus in the delivery of services · An ability to cope with competing demands without a diminution in performance · Places strong emphasis on achieving high standards of excellence · A core belief in and passion for the sustainable delivery of high quality customer focused services. Critical Analysis, Problem Solving & Decision Making Demonstrates: · The ability to evaluate complex information from a variety of sources and make effective decisions · Significant experience in effective operational problem solving utilising an inclusive approach which fosters learning and self-reliance amongst teams · The ability to consider the range of options available, involve other parties at the appropriate time and level, to make balanced and timely decisions · Considers the impact of decisions before taking action Building & Maintaining Relationships including Leadership, Direction and Team Working skills Demonstrates: · Excellent interpersonal and communications skills to facilitate work with a wide range of individuals and groups. · The ability to lead, direct and influence multiple stakeholders and ensure buy-in to plans and their implementation. · A track record of building and maintaining key internal and external relationships in achieving organisational goals. · An ability to influence and negotiate effectively in furthering the objectives of the role. · Effective conflict management skills · Effective leadership in a challenging and busy environment including a track record of innovation/ improvements. · Ability to support, supervise, develop and empower staff in changing work practises in a challenging environment within existing resources. · Evidence of being a positive agent of change and performance improvement · Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives · Flexibility and adaptability to meet the requirements of the role Communication & Interpersonal Skills Demonstrates: · The ability to present information clearly, concisely and confidently when speaking and in writing tailoring to meet the needs of the audience · Excellent written communication skills including the ability to produce professional reports. The Salary scale for the post (as at 01/10/2021) is €70,373, €71,005, €73,782, €76,570, €79,337, €82,116, €84,877
Costa Coffee requires a Store Manager for our store in Ballina. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
Location: Ballyhaunis, Co. Mayo Payment: Terms: Full Time Last Updated: 9th August 2022 Due to continued company expansion Corrib Oil are seeking to recruit energetic, enthusiastic individuals with exceptional customer service skills to join our team at our service station in Ballyhaunis, Co. Mayo. Do you: **Benefits for the role include: Competitive Pay Rates, Paid Lunch Break, Sociable Working Hours, Staff Discount, Company Pension Contribution, and others**