Jobs in Waterford
Sort by: relevance | dateGraduate Management Trainee
Overview We’re Enterprise Mobility. A family-owned, global mobility leader with a $38 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. Why join the Graduate Management Training Programme? As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you’re building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training, and mentorship, you’ll have the tools and support to take the next step – and the one after that. Our doors are open As a Graduate Management Trainee, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. Responsibilities From your very first day, you’ll be trusted with real responsibility and exposed to all areas of our business. You’ll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
UHWM Temporary HR/SAP Administrator
***PLEASE COMPLETE THE APPLICATION FORM FULLY, CV'S ARE NOT ACCEPTED*** The position of Grade V encompasses both managerial and administrative responsibilities which include the following: SAP Administration · Liaising with Line Managers in relation to the completion of OM transaction requests for submission to HR Integration. · Liaising with Line Managers to ensure appropriate funding of positions and org units is in place before requests are submitted to HR Integration. · Maintenance of Org Units and Positions where changes are required. · Creation and maintenance of OM reporting relationships such as Manager to Org Unit, Manager to Position, Time Returning Officer to Org Unit. · Provision of monthly data reporting to management, e.g. Census and Absenteeism reporting. · Liaise with HSE National Personnel Administration (NPA) advising of changes to position and org units on the OM structure. · Liaise with HSE Workforce Planning and HR Integration as required. · Log issues arising via National Weblog and follow up regarding status of requests. · Liaise with HSPA Business Intelligence Unit in creating reports to assist business functions. · Ensure the efficient day-to-day administration of area of responsibility. · Ensure deadlines are met and that service levels are maintained. · Ensure an even distribution of workload among team, taking into account absence due to annual leave etc. · Use appropriate technology to ensure work is completed to a high standard. · Ensure that archives and records are accurate, maintained confidentially and readily available to the appropriate authority. · Ensure line management is kept informed of issues that arise and require input. · Ensure that the service is kept informed and that their views are communicated to the management team. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. · Requirement for the undertaking of the TRO role where required. Training and Development · Develop and manage the training and development function for UHW and work in collaboration with the Training Officer to deliver training on a range of HR materials. · Work with HSEland in the development and maintenance of the training HUB for UHW. · Liaise with Line Managers on a Training Needs Analysis and work collaboratively to devise a delivery plan to meet the requirements of each department. · Run monthly statistical reports for distribution to Senior Management, and Line Managers to include the requirement for course specific refresher training. Schedule training events and venues in line with HSE guidelines. Human Resources / Supervision of Staff · Supervise and ensure the wellbeing of staff within own remit · Respond to HR queries from both staff and Management · Assist local management to ensure appropriate management of pay bill monitoring and employment control in line with HSE’s Pay and Numbers Strategy 2023 · Ensure an even distribution of workload amongst the team, taking into account absence due to annual leave etc. · Create and promote a positive working environment among staff members which contributes to maintaining and enhancing effective working relationships · Promote cooperation and working in harmony with other teams and disciplines · Deal with under performance in a timely and constructive manner · Identify training and development needs of staff in own area · Pursue and promote continuous professional development in order to develop management expertise and professional knowledge · Provide support to staff and line managers in relation to SAP self-service. · Assist with Industrial Relations as required by HRM/Deputy HRM. Administration · Ensure the efficient day-to-day administration of area of responsibility · Ensure deadlines are met and that service levels are maintained · Ensure policies and procedures are well documented, understood and adhered to · Ensure that archives and records are accurate, maintained confidentially and readily available to the appropriate authority · Ensure line management is kept informed of issues · Ensure that stakeholders are kept informed and that their views are communicated to middle management · Maximise the use technology in ensuring work is completed to a high standard Customer Service · Promote and maintain a customer focused environment by ensuring service users / customers are treated with dignity and respect · Seek feedback from service users / customers and implement change to incorporate same, in agreement with Line Manager. Service Delivery and Improvement · Ensure accurate attention to detail in own work and work of team · Actively participate in innovation and support change and improvement initiatives within the service; adapt local work practices ensuring team knows how to action changes · Monitor efficiency of service provided by team, identify and implement changes to the administration of the service where inefficiencies arise · Encourage and support staff through change processes Standards, Policies, Procedures & Legislation · Maintain own knowledge of relevant HSE policies, procedures, guidelines and practices to perform the role effectively and to ensure current work standards are met by own team · Maintain own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts, GDPR · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc.and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office.
UHWA Clinical Pharmacist
******PLEASE COMPLETE THE APPLICATION FORM FULLY (CV'S ARE NOT ACCEPTED)******** Principal Duties and Responsibilities The Clinical Pharmacist will: The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
UHWN Assistant Director Of Nursing
*** PLEASE COMPLETE THE APPLICATION FORM FULLY, CV'S ARE NOT ACCEPTED *** The Assistant Director of Nursing – Patient Flow will:
Cabin Crew
Description Want to become Cabin Crew for Europe’s Largest Airline Group? This is your opportunity to join the 16K+ Cabin Crew members across Ryanair’s growing network of 90+ operational bases who deliver best-in-class customer service to over 600K guests on over 3,600 flights EVERY SINGLE DAY!!! Flying for Ryanair means you not only get some amazing perks such as unlimited discount travel across Ryanair’s 250+ destinations, an industry-leading ‘5 on 3 off roster’, and highly competitive salary packages but you also get world-leading training, completely free! NO PRIOR EXPERIENCE is necessary as our training courses are designed to provide you with all the fundamental skills our crew use every day, which will allow you to deliver a safe and top-class inflight experience to our guests. Once complete, you will be issued with your ‘Cabin Crew Wings’ and ready to take to the Skies!!! As a member of the Ryanair Group Cabin Crew family, you will be immersed in our culture from day one, the career opportunities are endless including becoming a Cabin Supervisor, Base Supervisor, Regional Manager or why not aspire to become our next Director of Inflight? Life as Cabin Crew is fun & rewarding, it is however a demanding position where safety is our number 1 priority. You will be required to operate both early & late shifts & report for duty as early as 5 am in the morning on the early roster & not return home until midnight on the afternoon roster. If you are not a morning person, then think twice before applying. However, if you are customer-orientated, and like to work in a fast-paced environment with loads of enthusiasm, this could be the career for you!!!! Please note: As part of the application process, candidates are required to complete a mandatory English proficiency test and a situational judgement test. Failure to complete these assessments will result in disqualification from progressing to the interview stage. Requirements Competencies Customer Service Interpersonal Skills Sales Skills Teamwork
Evening Supervisor
Main purpose of the role: Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times. The ideal candidate will have/be: Minimum 1 years€,, experience in a customer service facing role Excellent communication skills The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure The ability to organise work, delegate responsibilities and support team members in the store Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace Liaise with the day management/supervisors on any changes to layouts and ensure changes are correctly implemented Set the standard for other employees in relation to rotation, merchandising and facing off Assist in the induction, training and development of employees Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working
Courts Service Judicial Assistant 2026
1. THE ROLE The role of judicial assistant is to provide assistance to a judge in the carrying out of their judicial function. This includes providing assistance with court going activities, administrative and general support. Judicial assistants support judges of the Supreme Court, the Court of Appeal, the High Court and the Circuit Court. Duties may vary depending on the jurisdiction to which successful candidates are appointed. You may be required to assist other jurisdictions, if and when required. The courtroom is a formal setting. Court rooms may consist of loud noises, bright lighting and large crowds of people. Strong concentration is key, and the judicial assistant must be comfortable working in this setting. All judicial assistants will be given the opportunity to do the following: · Work with members of the judiciary; · Contribute to the efficient running of court and administration of justice; · Deepen their knowledge and understanding of how the Irish legal system works; · Develop know-how of court procedures, court rules and the running of various court lists; · Strengthen legal research and legal writing skills; · Learn new skills throughout the duration of their contract; · Build a network with legal professionals, academics, Courts Service and civil service staff; · Participate in competitive opportunities for career advancement both within the public and private sector; and · Work and travel within the various jurisdictions in the Irish Courts. 2. Key Responsibilities Court Responsibilities · Research matters of law which arise in the conduct of proceedings before the court and furnish a written or oral report to the judge. · Summarise facts, legal submissions, case law and relevant material as directed by the judge for inclusion in draft judgments. · Assist in research for draft judgments and/or legal queries on behalf of the judge. · Assist the judge with document proof reading. · Accompany the judge to court and remain in court during hearings to note evidence and submissions as directed. · Set up the bench according to the requirements of the judge. · Assist with the management of the judge’s official documentation (books and papers) required for court. · Advise the judge in advance of lists for the following week and ensure arrangements are in place for same. · Ensure the judge has the information required in relation to cases to include names of parties, type of case, duration of case, legal representatives and so forth. · Cooperate with the Court Registrar and/or other relevant Courts Service staff to support the efficient running of the court. · Act as liaison between the judge and the parties to litigation (if required) and ensure parties to a case and their representatives are aware of when their case will be heard and are in the right location at the right time. · Assist the court in compliance with the in camera rule in relevant cases and as directed by the judge. Administration · Manage the chambers of the judge as required. · Keep the judge’s diary of court and other appointments. · General administrative support duties. · Other duties as required by the judge. General · Assist the judge in the course of official duties. · Accompany the judge as required. This may involve travelling to any location in Ireland from time to time and require staying in the location for the period of that assignment. · Be available to the judge at all times during office hours Monday to Friday to perform whatever duties directed by the judge. · Be available for official duties, if required, during the evening or at weekends. This role may require overnight stays. · Where a judicial assistant is not required to perform duties for the judge to whom they are assigned, the Courts Service will assign other duties as appropriate. · Judicial Assistants are entitled to 22 days leave per year which must be taken in Court vacation and not during term. Note, the above is intended as a guide and is neither definitive nor restrictive. 3. Essential Requirements: · Hold (or expect to hold) at least a 2.1 in a law degree at a minimum of level 8 on the National Framework of Qualifications in their final year exams or the Diploma in Law from the Honorable Society of King’s Inns . See list at the end of the booklet. Only courses on this list will be accepted; · A good understanding of the work of the Irish courts system; and · A knowledge of modern legal research methods and materials; and · Proven experience conducting legal research (this can include academic research or research in the course of court case preparation). The following qualifications are desirable; · A 1:1 in a law degree at a minimum of level 8 on the National Framework of Qualifications in their final year exams or the Diploma in Law from the Honorable Society of King’s Inns · A professional legal qualification or post graduate qualification in law. · Fluency in Irish and in particular an ability to read and understand legal materials in the Irish language. 4. APPLICATION PROCESS Your application can be made by logging in through link on advertisement. No hard copy forms or forms by email will be accepted. The closing date is 12 noon on Friday 23 January 2026. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. The Courts Service accepts no responsibility for communication not accessed or received by an applicant. 5. Assessment of applications The selection process involves three stages as follows: · Determination of the candidate’s eligibility to compete based on academic achievement and eligibility to work in Ireland. · A handwritten selection exercise undertaken in person. · A competitive interview. If candidates are deemed ineligible to compete, they are eliminated from the competition. If candidates are deemed eligible, their application form is assessed to determine suitability to progress to undertake the selection exercise. Those who achieve a mark of 50% or above in the selection exercise will be invited to interview. Candidates must provide sufficiently detailed information that relates to their own specific experience and achievements. Responses that are generic or vague may result in candidates not being shortlisted for the selection exercise. Any information you include may be discussed should you be invited to interview. Your communication skills will be assessed on the answers you provide on your application form. Capabilities Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the skills and capabilities namely: Building Future Readiness Digital Focus Candidates with Disabilities The Courts Service seeks to attract candidates from all sectors of society, ensuring career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodation made during the selection process, you should share this with us so you get the support you need. Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations. Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential. 6. Selection Exercise & Interview Selection Exercise: Following the assessment process successful candidates will be invited to an in-person written selection exercise be held on the week of the 16 February 2026 in Dublin (Venue to be confirmed). The selection exercise is designed by the Courts Service and Kings Inns and marked by tutors from Kings Inns. Topics assessed include proof reading, legal analysis, drafting and legal writing. The pass mark is 50%. Achieving 50% or more in the selection exercise does not guarantee an interview as there may be more candidates eligible for interview than is required. If you receive a mark less than 50% in the selection exercise you will be eliminated. Interview: Interviews will be in person only from March to May 2026 in Dublin. Interviews will be held in batches per Jurisdiction with the Supreme Court and the Court of Appeal first, followed by the High Court and then the Circuit Court. Interview boards comprise a judge and one or two members of the Courts Service. If you are interviewed for a jurisdiction, there is no guarantee of appointment to that at jurisdiction. Interviews will be structured in format, with candidates asked to provide examples of the capabilities for the role as outlined in Section 5of this document. You may be asked about the experience described on the application form or they may ask for other examples. It is anticipated the interview will last 45 minutes. You may be invited to a follow up meeting with a member of the Judiciary after your interview. To be considered for a position you must receive 50% or more in each capability. Commencement date The start date for appointments is Monday 14 September 2026. There will be a two week orientation programme. If you are unable to start on 14 September 2026, in exceptional circumstances only you may defer your start date to September 2027. Confidentiality Candidates can expect that all enquiries, applications and all aspects of the proceedings to the extent that they are managed by the Courts Service are treated as strictly confidential subject to the provisions of the Freedom of Information Act 2014. However, candidates should note that all application material may be made available to the interview board. Certain items of information, not specific to any individual, are extracted from computer records for general statistical purposes. Garda Vetting Garda vetting will be sought in respect of individuals who come under consideration for appointment. The applicant will be required to complete and return a Garda Vetting form should they come under consideration for appointment. This form will be forwarded to An Garda Siochána for security checks on all Irish and Northern Irish addresses at which they resided. Enquiries may also be made with the police force of any country in which the applicant under consideration for appointment resided. If the applicant subsequently comes under consideration for another position, they will be required to supply this information again. Other important information The Courts Service will not be responsible for refunding any expenses incurred by candidates. Prior to recommending any candidate for appointment to this position the Courts Service will make all such enquiries that are deemed necessary to determine the suitability of that candidate. Until all stages of the recruitment process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Salary The salary scale for the position with effect from 1st August 2025 is €37,817 per annum . The salary will increase to €40,843 in the third and final year of the contract. New entrants to the Civil Service will be appointed to the first point of the (PPC) salary scale. The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Salary is payable weekly in arrears by Electronic Funds Transfer (EFT) into a bank account of the appointees’ choice. Statutory deductions will be made from salary as appropriate by the Courts Service. Candidates should note the salary is not open to negotiation . The rate of remuneration may be adjusted from time to time in line with Government pay policy. Duties Appointees will be expected to perform all acts, duties and obligations as appropriate to this position (which may be revised from time to time). Probation Appointees will be required to serve a 12-month probationary period. During the period of the probation, an officer's performance will be subject to review by the appropriate supervisor(s) to determine whether the officer: (i) has performed in a satisfactory manner, (ii) has been satisfactory in general conduct, and (iii) is suitable from the point of view of health with particular regard to sick leave. Prior to completion of the probationary period, a decision will be made as to whether or not an appointee will be retained pursuant to Section 5A(2) of the Civil Service Regulation Acts 1956-2005. This decision will be based on an appointee’s performance assessed against the criteria set out in (i) to (iii) above. The details of the probationary process will be explained to each appointee by the Courts Services as the employer and a copy of guidelines on probation issued by the Department of Public Expenditure and Reform will be provided. In the event that an appointee is not considered as suitable to the position of Judicial Assistant having been assessed against stated criteria, the appointee will be notified in writing of the action to be taken. Hours of Attendance This is a fulltime post, and hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross per week . Appointees will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down under working time regulations. Annual Leave The annual leave entitlement for this post is 22 working days per year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Annual leave, other than in exceptional circumstances, will not be granted during the legal term. Headquarters The appointee’s headquarters will be such as may be designated from time to time by the Courts Service. Generally, appointees will be based in the Four Courts or in the Criminal Courts of Justice and in other court locations throughout the country. There may be a requirement for some travel associated with this post. When absent from home and headquarters on official duty, an officer will be paid appropriate travelling expenses and subsistence allowances subject to normal Civil Service regulations.
UHWS Health Care Assistant UHW & KROH
**********PLEASE COMPLETE THE APPLICATION FORM FULLY, CV'S ARE NOT ACCEPTED********** We are currently recruiting for Health Care Assistants in University Hospital Waterford & Kilcreene Regional Orthopaedic Hospital Separate supplementary panels may be formed for both University Hospital Waterford & Kilcreene Regional Orthopaedic Hospital as a result of this campaign for Health Care Assistant from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Principal Duties and Responsibilities Duties appropriate to the Health Care Assistant, may vary depending on the care setting. The Health Care Assistant role involves: The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Team Leader
Team Leader / Supervisor – Your Journey Starts Here! ☕ The Role: This is a stepping-stone, not a stopgap. As a Team Leader, you’ll develop essential leadership skills, gain valuable hands-on experience, and be supported every step of the way. Whether your goal is to run your own store or move into a regional role, we’ll help you get there. ✨ Why Join Us? • A recognised pathway to Store Manager and beyond • Coaching and development from experienced leaders • A people-first culture where your contribution is valued • Real responsibility and plenty of room to grow �� What We Offer: • Complimentary handcrafted coffee on every shift • Employee discounts across all Costa locations • Ongoing training and leadership development • Opportunities to progress into management • A vibrant, supportive, and people-focused work culture �� This role is based in LISDUGGAN SHOPPING CENTRE �� Apply now and take the next step in your Costa Coffee journey — where your growth truly matters.
eHealth Digital General Manager
Remuneration The salary scale for the post is 01/08/2025: €85,747 €87,912 €91,342 €94,798 €98,226 €101,663 €106,660 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post HSE Dublin & South East Carlow/Kilkenny, South Tipperary, Waterford, Wexford, Wicklow East and South Dublin FSS Bhaile Átha Cliath agus an Oirdheiscirt Cheatharlach, Chill Chainnigh Thiobraid Árann Theas, Phort Láirge, Loch Garman The successful candidate will be based on one of the main sites in the Dublin & South East Regional sites. There is currently one specified purpose (24 months), whole time post available. These include: • Dublin (Corporate Office) • Wicklow • Wexford • Waterford • Kilkenny • Tipperary A panel may be created for eHealth Digital General (Grade GM) HSE Dublin & South East from which permanent and specified purpose vacancies of full or part time duration may be filled. Principal Duties and Responsibilities The EHealth Digital GM will work to ensure effective implementation of digital health programmes and encompasses both managerial and administrative responsibilities which include the following: • Core Duties • Engage with multidisciplinary teams and external stakeholders, collaborating in the areas of clinical ICT planning, design, implementation, and adoption • Provide strategic input and leadership for information technology and information systems across the region to meet the current and future clinical integrated care needs • Champion and participate in the development of a clinical ICT / telehealth adoption strategy promoting standardisation • Develop clinical and operational systems strategies in collaboration with senior clinical and medical informatics and operational leaders • Take lead on deploying into the Region one or more nationally driven programmes from Digital for Care. • Develop solution proposals that maximise the use of existing products and technologies to deliver the required outcomes. • Maintain knowledge of existing solutions in use across the health system. Stay updated on relevant technology and clinical developments that enable new ways to meet patient and clinician needs. Strategic Implementation and Adoption • Work within the overall regional strategic digital health objectives, plan, deliver and monitor the strategy. Evaluate, interpret and support the local implementations. • Review, analyse and identify key requirements and needs of clinical and operational services in relation to digital health implementations. • Work with clinical, operational and IT leaders in evaluating the effectiveness of technologies and workflows that impact all users. • Manage multiple concurrent and consecutive application activities from beginning to end • Integrate workforce planning methodologies with ICT • Support the ICT training team to identify and respond to learning, development and training needs for staff to successfully delivery the digital health vision. Project Management • Adopt and utilise standard HSE project management methodology • Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders. • Have budgetary responsibility for the function. Evaluating value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and comply, with contractual terms and conditions across all workstreams. • Fulfil the role of Business Lead for assigned projects • Act as the key business contact for all project activities, as required, ensuring effective communication across all levels of the organisation • Apply project management expertise and discipline to the delivery of eHealth solutions and change including: scope control, benefits management, status reporting, managing dependencies, risks, issues and escalations as appropriate. • Lead in preparing and seeking endorsement of key project documents, ensuring all deliverables are clearly communicated, aligned with strategic objectives, and agreed upon by stakeholders • Report on progress against project milestones including providing business updates to the Project Steering Group, Regional Digital Oversight group (RDOG) and other relevant oversight bodies • Communicate project benefits in a meaningful way for patients, clinicians and executives. • Establish and maintain collaborative working with a range of internal stakeholders, sharing key insights on service performance, and gaining their support and alliance to ensure delivery of agreed targets. • Ensure compliance with all relevant legal and organisational requirements, addressing any gaps proactively. Best Practice Standards • Ensure implementation of solutions in alignment with national policies, national/international standards and best practice methodologies in terms of patient safety and effectiveness, clinical and operation effectiveness and technical validity. • Ensure that all changed ways-of-working are assessed by clinical leadership and clinical owners for clinical risk, and all efforts are co-ordinated with compliance and data protection. • Ensure a co-ordinated approach to standardised digital health delivery across all relevant services. • Ensure compliance with all ethics, patient safety, information security and data protection governance processes. • Ensure relevant legislation and directives are adhered to with respect of all aspects of projects undertaken. Change & Communication • Oversee a co-ordinated approach to change activities through adoption of an agreed Health Service Change Framework. • Motivate and influence senior management across regional CHO and Acute services to adopt new ways of working in Digital Health. • Combine knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical and operational settings. • Support the development and approval of clinical and administrative content within clinical and operational information systems • Evaluate the impact of solutions on clinical processes and identify areas to promote use of technology in improving quality of care, increasing efficiencies for clinicians, and enabling standardisation • Maintain relationships with key business partners and other senior industry leaders to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies • Work with vendors to proactively strategize on development and/or enhancement of information system solutions to meet organisational business needs • Work with stakeholders including health service users, staff and their representative organisations, implement reform of community as a component of an integrated programme of health reform. Staff & Team Management • Provide overall direction to and support communication and active collaboration across the digital health function, including assigned staff. • Coordinate Digital Health Team activities with a focus on Regional and National Digital Health priorities and/or other ICT initiatives. • Agree and document project plans with designated digital health teams • Support continuous professional development and learning within the team • Ensure a programme culture of innovation, continual improvement, readiness for change and flexibility. • Lead and manage staff and communicate regularly, clearly and effectively with staff to ensure they are kept fully informed of project development. • Participate fully as a team member, sharing knowledge and information and supporting colleagues to promote a cohesive team and the achievement of team objectives • Promote a culture of learning by participating and assisting in continuous professional development of self and others • Promote healthy working relationships as part of a professional, punctual and dedicated team • Manage and supervise staff and trainees within the project • Chair and lead relevant meetings as required • Supervise, mentor and manage a team to ensure section objectives are met. This includes a focus on excellence in people management, including proactive application of HR policy, Performance Achievement, development plans, and a Values in Action led culture. • Pursue and promote continuous professional development including personal expertise and professional knowledge. Performance Management • Develop and implement qualitative and quantitative measures to determine performance against the regional and national digital health strategy. Report progress against the strategy through personal representation at senior management forums and by written reports. • Responsible for the development and delivery of benefits realisation framework in collaboration with key clinical and operational stakeholders. This will require monitoring, tracking and reporting on benefits realisation. • Put in place appropriate measures for the evaluation and review of all aspects of the services for which he/she is responsible and to monitor performance and take appropriate action to deal with variances. • Contribute to human resource planning and management, positive employer/employee engagement and financial planning and management. • Ensure that Regional, HSE policies and statutory obligations are fulfilled in relation to the provision of care and in relation to staff management. • Negotiate and maintain contracts for the supply of services to and from non HSE agencies in line with HSE policies, regulations, national policy and legislation. General Duties & Responsibilities Under the direction of the Regional Director of Transformation & Technology the General Manager will be responsible for the services assigned to him/her. The post holder will: Governance & Accountability • Manage the programmes assigned to him/her and establish the agreed objectives for their delivery. Collaborate with all staff and wider leadership to identify needs for the use of digital health tools to further improvements in patient care, quality, clinical resource management, operational efficiency, performance improvement and patient\parent engagement • Promote advancement of clinical and business intelligence systems capable of reporting variables to evaluate patient outcomes, to support research, and operational improvement across the continuum of care. • Manage the resources, including staff under his/her control within agreed parameters and prepare service plans, estimates and budgetary reports pertaining to his/her area as required. • Put systems in place to ensure all relevant legislation and policies and procedures for the assigned area of responsibility are adhered to. • Develop and implement appropriate service delivery in collaboration with EHealth leadership in defining, delivering, and improving services for the region and its service users. • Take responsibility for developing, implementing, and then maintaining suitable controls to safeguard the confidentiality, integrity, and availability of information systems. • Understand the impact of regulatory changes and interpret them for internal and external constituents. • Give advice and direction across CHO and Hospital’s on quality assurance and improvement processes, and work with clinical team members to design and deliver safe and effective applications to support the delivery of high quality clinical care. Leadership and Direction • Promote and ensure the overall purpose and objectives of strategic and service plans are understood by staff within area of responsibility in order to secure their active participation in the delivery of high quality, efficient and cost-effective services. • Lead the delivery of a safe and quality service in the assigned area of responsibility. • Lead administrative functions as appropriate to maximise integration and the effective utilisation of resources. • Support and lead as appropriate, the assessment and evaluation of local needs against service delivery and the determination of priorities and the development of services to meet them, including the re-orientation of existing services where appropriate. • Provide the necessary effective leadership and direction to drive change by transforming the strategic vision into a framework and structures for moving forward. • Develop and promote effective professional working relationships and commitment to high standards of service and clinical care • Provide strategic input and healthcare leadership for digital health systems across the organisation, to meet the current and future needs of patients and service users. Risk Management, Quality, Health & Safety • Adequately identifies, assesses, manages and monitors risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • A Level 8 qualification in Information technology or equivalent would be desirable. • Hold a project management certification such as PMP (PMI), PRINCE2 Practitioner (Alexos) or an industry recognised equivalent. • Significant senior management experience in the health service leading, managing and delivering complex change and/or digital/ICT projects or programme(s) • Significant experience of using structured change management and project management methodologies across large scale programmes • Experience of planning and managing performance and delivering results within a complex multi stakeholder environment • Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders • Experience of leading and managing a team • Have the requisite knowledge and ability (including a high standard of suitability, and management ability) for the proper discharge of the duties of the office. • Experience of budget planning, financial management and resource management processes. • The requisite knowledge, ability and experience (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role. A flexible approach to working hours is required in order to ensure deadlines are met. Additional eligibility requirements: Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge and Experience Demonstrates: • Knowledge and understanding of the Healthcare Sector within Ireland • An understanding of the relevant strategies, reports, programmes and projects applicable to the role • Knowledge and understanding of Quality Improvement methodologies. • Knowledge and experience of best practice in project and programme management, methodologies and techniques, including risk and issue management • Knowledge and experience of service improvement and re-design, programme and change management, and quality improvement as it relates to this role • Knowledge and understanding of the challenges of leading complex systems change • An awareness of Digital Health/Telehealth solutions, as relevant to this role • An awareness of clinical, business or technical issues impacting telehealth implementation • Significant knowledge and experience in the delivery and implementation of complex projects encompassing ICT driven organisational reform • Excellent knowledge and understanding of project management. • Knowledge and understanding of ICT Service management. • An understanding of the relevant legislation and directives applicable to the role • Proficiency with office systems including excellent knowledge of Microsoft Word, Excel, PowerPoint. • Knowledge and understanding of ICT Systems and technologies in use in a large complex organisation and an awareness of the strategy and aims of National Transformation & Technology, as pertinent to this role • An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Slaintecare. Leadership and Delivery of Change Demonstrates: • A track record as an effective leader with a can-do attitude who has led, organised and motivated staff in times of rapid change in a challenging environment • The capacity to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Leadership and team management skills including the ability to work as part of a multidisciplinary team environment • An ability to influence and negotiate effectively in furthering the objectives of the role. • A capacity to operate successfully in an agile and dynamic environment • A capacity to balance change with continuity – continuously strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence, even under increasing complex and demanding conditions • The ability to proactively identify areas for improvement, exploring possible solutions with a strong service and customer centric focus.
