Jobs in Waterford
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The Brothers of Charity Services Ireland South East Region employ in excess of 900 staff providing services to over 600 adults and children with an intellectual disability across counties Waterford, South Tipperary, Kilkenny and Wexford. The Head of Human Resources (post holder) will be responsible for the Human Resources Function of the BOCSI South East Region, the leadership of this function and the management of the staff members that comprise this function. The post holder will be responsible for the distribution and implementation of HR and related policies to ensure that the BOCSI South East Region complies with National BOCS Ireland Policies and procedures, all statutory employment and associated law, both National and European. He/she will be responsible for managing all HR related activities in the Brothers of Charity Services Ireland South East Region and will participate in and lead, as appropriate, organisational change programmes while continually striving to improve service delivery. The post holder must ensure value for money at all times. The post holder will, in conjunction with the National Head of Human Resources and the HR Team, provide leadership and expertise in the area of performance management, succession planning, strategic resourcing and culture change. The post holder should be flexible in their approach to service delivery and should have the ability to contribute positively towards the on-going development of effective teamwork. The post holder is required to be familiar with and work entirely within Irish and EU law and their accompanying Regulations as they apply to the position and responsibilities of the post of Head of Human Resources. They are required to be familiar and work within any other statutory regulations and guidelines which place obligations on the Brothers of Charity Services Ireland. The post holder will monitor these statutory regulations and guidelines which change from time to time as new ones are introduced. In particular, the post holder will be familiar with the work within SI No. 367 of 2013, “Health Act 2007 (Care and Support of residents in Designated Centres for persons (Children and Adults with disabilities) Regulation 2013” and the Health Information and quality Authority (HIQA) Standards of July 2013. Subject to the agreed policies and procedures of the Brothers of Charity Services, the BOCSI South East Region Head of Human Resources shall have the following duties and responsibilities: ADVOCACY & RIGHTS 1. Promote and respect the human, legal and constitutional rights of each person supported by the Brothers of Charity Services, recognising their individuality and equality. PRINCIPLE DUTIES 2. Manage and deliver the BOCSI South East Region Human Resources Function which will manage and coordinate the delivery of HR services for the BOCSI within the region. 3. Act as a trusted and strategic adviser to the services, partnering with the Senior Management/Leadership team to improve organisation and operational performance by delivering key strategic business plans and initiatives; 4. Work, in consultation with the National Head of Human Resources and the HR Team, in developing and implementing the strategic direction of HR in the Brothers of Charity Services Ireland. 5. Provide strategic HR direction to the BOCSI South East Region Director of Services and Management Team in the context of the overall national HR strategy. 6. Actively participate in and promote the management of change within the organisation, driving a culture of empowerment and accountability and supporting the BOCSI South East Region Senior Management Team to effect and implement strategies for change and improvements to service delivery. 7. Under the direction of the National Head of Human Resources to develop and implement, , national policies and guidelines in relation to HRM ensuring they are fully compliant with legal and regulatory requirements and codes of practice / conduct. 8. Under the direction of the National Head of Human Resources to develop and implement an overall talent management strategy, including performance management and development, talent management, workforce planning, training and development, succession planning and the recruitment and selection process. 9. As part of the HR Team to review current recruitment and selection processes, including document templates and job descriptions in order to develop and manage recruitment and selection nationally. 10. As part of the HR Team to review current line management training and the role of managers in managing and developing staff. 11. Manage and support BOCSI South East Region HR staff in their roles including continuing professional development and lead the development of the HR function in the Region 12. Provide management and oversight of key policy areas including Grievance and Disciplinary, Trust in Care, Dignity at Work, etc. within the region. 13. Enhance as appropriate the HRM operating model, monitoring HRM service delivery in the Region and providing insightful recommendation on service delivery improvements. 14. Develop, monitor and report on key performance indicators in consultation with the National Head of Human Resources and the HR Team. 15. Liaise with the HSE HRM and other statutory agencies and bodies as appropriate to establish contacts and keep abreast of emerging policy and compliance requirements. 16. Coordinate engagement with other agencies providing services to people with Intellectual Disabilities in relation to HRM matters. 17. Liaise with relevant Trade Unions, IBEC, and other appropriate bodies on matters which impact on the Region. Ensure that the Region mirrors the national position and deals with Industrial Relations issues on a national scale 18. Ensure the effectiveness of the Employee Assistance Services and review as appropriate.19. Promote a strong positive Employee Relations philosophy throughout the region.20. In consultation with the National Head of Human Resources and the HR Team review and develop new policies and procedures relating to HR for the BOCSI. 19. In consultation with the National Head of Human Resources and the HR Team review existing HR services, develop and implement plans for centralised and more efficient HR services. 20. Ensure transactional HRM services within the region are delivered in an efficient and effective manner. 21. Coordinate the sharing of information, as appropriate, throughout the Services. 22. Ensure the Services comply with all HIQA requirements in relation to HRM. GENERAL DUTIES 23. Manage the budget allocated to the Department in accordance with good financial practice. 24. As a member of the South East Services Executive ensure that it is kept fully informed on the work and needs of the Department particularly in relation to HR matters. 25. Create and maintain a good work environment in the HR Department in keeping with the Ethos of the Brothers of Charity Services. 26. Promote open communication among staff and good levels of staff morale. 27. Ensure that good, clear and respectful communications and relationships are developed and maintained with; · all people supported by the services · all staff members, · families, visitors, and other health care professionals, · local services for persons with intellectual disabilities in the region, · all services provided by the Brothers of Charity Services, · statutory and voluntary groups in the area, 28. Take responsibility for identifying your own training and development needs and communicating them to National Head of HR or delegate. 29. Attend and contribute appropriately at lectures, courses and meetings as requested and share information and knowledge gained with colleagues; 30. Attend mandatory training courses and achieve required standard; 31. Participate in working groups, both internal and external, as requested by the Director of Services or National Head of HR HEALTH & SAFETY 32. Be conscious of health and safety matters in the work place and in particular to comply with employees’ obligations as set out in the Safety, Health and Welfare at Work Act, 2005 and to ensure that the procedures set out in the Safety Statement are implemented at all times. 33. Be conversant with existing fire regulations and emergency procedures and participate in the implementation of same. 34. Report all matters of concern immediately to the National Head of Human Resources and the Director of Services of BOCSI South East Region. 35. Report accidents/irregularities or other matters of safety concern to the Director of Services or delegate 36. Take appropriate action in relation to incident reports which are reported to you and follow up on OLIS as required. 37. Identify risk, assess and document appropriately FLEXIBILITY Employees are expected to have a high level of flexibility and a willingness and ability to develop new approaches in their work. Duties and responsibilities of any post in the Services are likely to change with the ongoing needs and developments of the services. Employees will therefore be required to carry out such other duties appropriate to their employment as may be assigned to him/her from time to time. Candidates should note that it is intended that first round interviews, for shortlisted candidates, will take place on Wednesday 17 September. Second round interviews, if required, are planned for Friday 19 September for selected candidates. Both rounds will be in-person and take place in Waterford. indse
Team Leader
Team Leader / Supervisor – Your journey starts here – and where it goes is up to you. The Role: This is a stepping-stone, not a stopgap. As Team Leader, you’ll build essential leadership skills, gain valuable hands-on experience, and be supported every step of the way. Whether you see yourself running your own store or stepping into a regional role, we’ll help you get there. Why Join Us? · A recognised pathway to Store Manager and beyond · Development and coaching from experienced leaders · A people-first culture where your contribution is noticed · Real responsibility and room to grow What We Offer: · Complimentary barista-made coffee on every shift · Employee discounts across all locations · Ongoing training and development · A chance to progress into management · A vibrant, people-first work culture This role is based in Barronstrand, Waterford - Right in the heart of the town centre. Apply now and take the next step in your hospitality journey!
UHWN Clinical Nurse Manager
*****CV's will not be accepted - please complete and upload the campaign application form***** Professional /Clinical The CNM2 (Orthopaedic Trauma Coordinator) will: The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Customer Service Agent
Infosys BPM is the business process management unit of Infosys and started its operations in Ireland in 2014. We deliver exceptional service offerings across numerous sectors - telecommunications, manufacturing, social media, healthcare, edtech, and fintech. We provide voice support, customer service and technical support operations for large global enterprises. We operate across 4 locations in Ireland – Dublin, Wexford, Waterford and Clonmel, supporting multiple clients. Positions are available at each location. At Infosys, we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage, enabling employees to participate, develop and contribute freely and equitably. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, colour, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. The role: Based in our offices in the Cleaboy Business Park, Waterford, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer’s expectations and enable you provide them with a truly remarkable experience. This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Waterford. Paid Training: All training provided is fully paid and will take place on site at our offices in Waterford. As a Customer Service Agent you will complete training that is assigned to the department you will be joining and will be discussed at interview stage. There are many benefits to working at Infosys: 20 days holiday (pro rata for Part Time) Permanent Contract of Employment High energy and dynamic work environment Culture for promoting from within Tenured Based Health Cover discounts Learning and development platforms available to all employees Global company with opportunities for growth across many countries Opportunities to be involved and give back to the community Easily accessible site for all modes of transport Tenured based Maternity Cover contributions Special staff offers – reduced rates with local stores and amenities Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform PRSA pension scheme Eligibility to take part in client bonus schemes on some campaigns Supportive working environment The opportunity to make life-long friendships The part you will play within the Infosys team: · You will be frontline support for our clients · Ability to use the systems and tools available to effectively handle customer’s queries · Strive to achieve and maintain service level statistics · Maintain a high level of first call resolution and quality assurance · Contribute to overall team performance within your specialised department Personal success profile: · Fluency in English is a pre-requisite for this role · Passion for providing exceptional service to clients · IT literate · Confident telephone manner with strong communications skills · Self-motivated and friendly with a positive outlook · Ability to handle confidential information · Team Player · Strong attendance, performance and adherence to policies are essential for this role Hours of Operation: 40 hours per week scheduled during opening hours of 8am to 9pm Monday to Friday and 8am to 8pm Saturday and Sunday. Weekend rotations of 1 in 3. Rate of Pay: Base hourly rate paid at €13.50 per hour. Sales commission based on performance Location: On site at our offices in the Cleaboy Business Park, Waterford. The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.
Off-licence Manager
Main purpose of the role: Ensure the Off-Licence operates efficiently and effectively at all times and provides customers with excellent quality products and services The ideal candidate will have/be: 2 years€,, experience in a Supervisor/Manager role is desirable Completion of WSET Level 2 or an alternative wine course is desirable A good knowledge of wine, craft beer and premium spirits Creative Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment. Main Duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Drive sales through KPI reports, financial reports, brand initiatives, customer initiatives and employee knowledge Adhere to weekly stocktaking procedures and ensure they are accurate and any necessary action is taken in the Off-Licence Ensure purchasing of stock is carried out in accordance with procedures and control of stock rotation, so that the quality of goods is of the highest order so as to maximise turnover Merchandise and present the department to the highest standard at all times and in accordance with relevant store planograms and guidelines Monitor and control department overheads (i.e. packaging, cleaning equipment etc.) Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions, builds on existing procedures/processes with employees and management Ensure all staff reporting to you are competent in any duties required and are given adequate training relevant to their tasks.
Store Manager
Store Manager – Lead the Way, Shape the Experience The Role : As Store Manager, you’ll do more than run a store — you’ll shape a team, build a culture, and grow your own career in a brand that’s growing too. Whether it’s multi-site management, training roles, or something new as we expand, there’s space for ambitious leaders to evolve. Why Join Us? · Autonomy to make your store your own · Career development into senior roles as we grow · Leadership training and networking opportunities · Be part of a brand that promotes from within and celebrates progress What We Offer: · Complimentary barista-made coffee on every shift · Employee discounts across all locations · Autonomy to make the store your own · A supportive leadership team and development opportunities · A dynamic and people-focused workplace This role is based in Lisduggan – Waterford Shopping Centre . Free on-site parking available. Ready to lead with purpose? Apply now and be part of something great.
UHWM Operations Manager
*********PLEASE COMPLETE THE APPLICATION FORM FULLY, CV'S ARE NOT ACCEPTED********* Principal Duties and Responsibilities The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Team Member
Join Our Team as a Barista at our newly renovated Drive Thru – Brew Up a Great Career with Us! The Role: This isn’t just another job — it’s your chance to kickstart a career in a brand that values growth, development, and promoting from within. As a Barista, you’ll be part of a supportive team where learning is part of the day-to-day, and where your potential matters. Why Join Us? · Full training (no experience needed!) · A clear path to progress – many of our leaders started as Baristas · Ongoing support to help you grow in confidence and skills · A fun, energetic environment where every shift brings something new What We Offer: · Complimentary barista-made coffee on every shift · Employee discounts across all locations · Full training provided – no experience necessary · Opportunities to grow within the company · A fun, friendly, and supportive team environment Make it Yours: This role is based in Waterford Retail Park . Free on-site parking available Apply today and bring your love for coffee to life!
Team Member
Costa Coffee requires a Team Member for our store in Ardkeen, Waterford. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -
