Jobs in Waterford city
Sort by: relevance | dateBurger King Manager
Burger King Manager - Applegreen Ballymount As a Burger King Manager at Applegreen, you will be a crucial part of our front-line operations. If you’re looking for a fulfilling role where you can make a difference every day and build lasting relationships, we’d love to hear from you! Apply now to join the Applegreen family and become part of a company that values community, teamwork, our customers. What will I be doing as Burger King Manager at Applegreen? INDHP
Logistics & Customer Support Coordinator
We have an exciting opportunity for a Logistics and Customer Support Coordinator to join our team in Limerick. As Logistics and Customer Support Coordinator, you will work as part of the DP World Control Tower team, based in Limerick Ireland. You will liaise with management, internal support teams and warehouse operations within DP World – along with key account customer staff and our 3rd party carriers in managing day to day customer support activities. You will be handling complex queries and focussing on driving high levels of customer satisfaction. In this role you will provide customer support ensuring all process, system, carrier and other issues impacting customer shipments and delivery performance are resolved per agreed SLA’s. You will also be responsible for planning duties providing logistics solutions to key customers as well as retail sales sectors. How you will contribute Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
Customer Service Executive
Campion Insurance is one of the largest insurance brokers in Ireland. We provide our clients with solutions to all their insurance needs ranging from home and motor insurance, to complex commercial business packages. We also provide a full range of health, life, pension, investment and mortgage products. We are looking for a proactive, enthusiastic, motivated individual to join our Personal Lines Team based in our Limerick Office as a Personal Lines Account Executive. Responsibilities: • Provide exceptional customer service to Campion customers. • Handle Motor, Household, and Van Insurance Policies • Liaise with insurance companies on customer queries and instructions. • Offer expert guidance to customers across 15 product lines. • Processing Insurance policies adhering to compliance standards and GDPR. • Processing customer payments. • Taking high level of customer calls mainly inbound, outbound occasionally • Achieve weekly, monthly targets and satisfy KPI's. Requirements: • Ability to work independently and as part of a team. • Goal-oriented and target-driven. • Excellent product knowledge. • Strong verbal and written communication skills. • Exceptional organizational skills and attention to detail. • Professional appearance and attitude. • APA Qualification with the Insurance Institute of Ireland. • Experience in fast paced environment desirable but not essential. What we can offer: • Fast- paced, positive and proactive sales environment. • Competitive salary and bonus structure • Support to further your continued professional development through further professional qualifications. • Opportunity to expand your current knowledge to become an expert in your chosen field.
Library Attendant
KILKENNY COUNTY COUNCIL Kilkenny County Council provides services to a population of over 103,000 citizens in County Kilkenny in areas of housing, roads, transportation, planning, environment, economic and community development, tourism, libraries, fire and emergency response, parks, amenities, heritage, arts and water services. We have over 750 employees and can offer exciting careers across our services in various roles such as engineering, technical, financial, management, administration, library services, fire services and general services. Our headquarters are in Kilkenny City and we have area offices throughout the county. The Council operates within an annual revenue budget of over €120.9 million and a multi-annual three-year capital budget of €832 million. LIBRARY SERVICE Kilkenny County Council Library Service operates in a dynamic and changing environment across its network of 8 branch libraries, one mobile library service, Library Administrative Headquarters including Local Studies. The library service is charged with delivering on the aims and objectives of the sector’s 5-year strategy, The Library is the Place, 2023-2027 and Kilkenny County Council Library Services Development Plan. JOB REQUIREMENTS MINIMUM ELIGIBILITY REQUIREMENTS Minimum Eligibility Requirements are the minimum requirements required for the position and are set out by the Department of Housing, Local Government and Heritage for administrative and technical/engineering grades. For outdoor grades and some specialised grades, the minimum eligibility requirements are set out by Kilkenny County Council Human Resources Department in consultation with the relevant Line Manager as they are not set centrally by the Department. Applicants will be required to submit scanned images of documentation to establish the applicant meets the following minimum eligibility criteria: CHARACTER Each candidate must be of good character. HEALTH Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE, ETC. Each candidate must have a good general level of education and possess a fullunendorsed driving license in Category B. DESIRABLE REQUIREMENTS Kilkenny County Council can for any position they advertise, include Desirable Requirements. Desirable Requirements are those that would be beneficial to optimising job performance. Desirable Requirements can be used if necessary to reduce numbers called for interview. Have good knowledge and awareness of Health and Safety Legislation and Regulations, their implications for the organisation and the employee, and their application in the workplace. Be competent with using technology Possess a full-unendorsed driving licence in Categories C & C1 Applicants should satisfy themselves they are eligible under the required qualifications. Kilkenny County Council may not be in a position to investigate the eligibility of all candidates in advance of the interview/examination, and hence persons who are ineligible but nevertheless enter, may put themselves to unnecessary expense. The onus is on the Applicant to establish eligibility in the Application Form. Also, it is required that the CAO Qualifications Code is included in the Education/Training section. CAO Qualification Codes can be found on https://www.cao.ie/courses.php, you can then carry out your search by Institution and Course Title. CITIZENSHIP CITIZENSHIP Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident. JOB DESCRIPTION ROLE Kilkenny County Council invites applications from suitably qualified persons, who wish to be considered for inclusion on a panel from which temporary and permanent vacancies for Library Assistant may be filled. Positions may arise in any area of the Library Service The Library Attendant role is a frontline position working as part of a team in a branch library. The duties of a library attendant are varied and can involve assignment to different libraries as well as relief duties across the library network. JOB DUTIES AND RESPONSIBILITIES: The duties of a Library Attendant shall include but are not limited to the following:. Assisting the public with desk enquiries and service enquiries Assisting the public with the use of IT equipment for example selfservice machines, photocopiers/printers etc Controlling queues and directing the public to correct service points Assisting in the management of the stock collection by shelving and reorganising stock to ensure stock areas are tidy and in order, simple repairs and relabeling of stock, maintaining and tidying collections of brochures and community notice boards as well as servicing of stock Assisting in the delivery of library programming and events by maintaining and preparing activity areas for example organising seating, exhibition boards and equipment, distributing publicity materials, Assisting with organisation of deliveries and dispatches to other locations including post. Maintaining library areas to include securing and opening the building, be familiar with the operation of the electrical, heating, ventilation and plumbing systems and the carrying out of routine maintenance thereto e.g. check light bulbs, fuses etc. throughout the building, replace where possible, and report to branch manager/technical section where electrician is required. Responsible for ensuring annual servicing of library equipment is carried out by the relevant suppliers Responsible for cleaning the library internally (library, office, kitchen, toilets, porch, steps etc) Maintain adequate heating in library and building as required. Supporting the health and safety activity and regulation requirements in the library space including maintenance of Fire Register. Ensure that the building is secure by checking that all windows and doors are locked at the close of business and alarms are set. If the building is still occupied by members of staff make appropriate arrangements to secure the building when vacated. Prevent unauthorised person or persons from trespassing in the building and report any unauthorised entry to relevant Senior Member of staff. Retain custody of the keys of all doors and for the opening and locking of such doors in accordance with instructions given from time to time. Carrying out such instructions as may be given by time to time by the County Librarian or his/her authorised nominee Relief Driver for Mobile Library Service and Delivery Service when needed. Routine operation and review of CCTV as required. Such other duties as may be assigned from time to time. The above specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. PARTICULARS OF OFFICE TYPE OF POST To form a panel from which Permanent, Fixed Term, Specific Purpose and where applicable Acting-Up contract posts, may be filled. SALARY The salary shall be fully inclusive and shall be as determined from time to time. The holder of the office shall pay to Kilkenny County Council any fees or other monies (other than inclusive salary) payable to and received by him/her by virtue of his/her office or in respect of services which he/she is required by or under any enactment to perform. In accordance with EL02/2011 persons who are not serving Local Authority employees must be placed on the minimum of the scale. Where a person being appointed is a serving Local Authority employee normal starting pay rules will apply. The rate of remuneration may be adjusted from time to time in line with government policy. The current salary scale for the position is €677.48 minimum to €757.71 inclusive of LSI. SUPERANNUATION CONTRIBUTION Public Service Pensions (Single Scheme and Other Provisions) Act 2012 New members joining the public sector on or after 1st January 2013 will be required to join the Single Public Service Pension Scheme. It applies to all first-time entrants to the Public Service as well as former public servants returning to the public sector after a break of more than 26 weeks. Your contributions will be made up of 3% of your gross pensionable remuneration and 3.5% of your net pensionable remuneration (your gross pensionable remuneration less twice the value of the Contributory State Pension). Your normal retirement age under this scheme is the same age at which you can claim the Contributory State Pension. The minimum age for receipt of this pension is Age 66. There is a compulsory retirement age of 70 years. Persons who commenced in Public Service Employment after 6th April 1995 and prior to 1st January 2013: Persons who became pensionable employees after 6th April 1995 and prior to 1st of January 2013, without a break in employment, will join the Local Government (Superannuation) (Consolidation) Scheme 1998. Contributions are payable at the rate of 1.5% of your basic salary, 3.5% of basic salary less twice two times the value of the Contributory State Pension and a further 1.5% is payable for spouse and children’s contributions (*non-officer grades pay a co-ordinated contribution: ‘Non-New Entrants’ (those who became pensionable after 6th of April 1995 and prior to 1st April 2004) have a minimum retirement age of 60 and a compulsory retirement age of 70. ‘New Entrants’ (those who became pensionable after 1st April 2004 and prior to 1st January 2013) have minimum retirement age of 65 with no compulsory retirement age. Persons who commenced in Public Service Employment before 6th April 1995: Their minimum retirement age is 60 and they have a compulsory retirement age of 70 as per Department of Housing, Planning and Local Government Circular Letter CL/2/2019. Contributions are 5% of basic salary and 1.5% of basic salary toward Widow’s & Orphan’s or Spouse & Children’s Scheme. PENSION ABATEMENT If the appointee was previously employed in the Civil Service or in the Public Service please note that the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 (Section 52) includes a provision which extends abatement of pension for all Civil and Public Servants who are re-employed where a Public Service Pension is in payment. This provision to apply abatement across the wider public service came into effect on 1 November 2012. This may have pension implications for any person appointed to this position that is currently in receipt of a Civil or Public Service pension or has a preserved Civil or Public Service pension which will come into payment during his/her employment in this position. Prior to appointment, successful applicants will be obliged to complete a declaration in relation to previous Public Service pensionable employment. Please note: In applying for this position you are acknowledging that you understand the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/Office will support an application for an abatement waiver in respect of appointments to this position.
School Warden
SECTION 1: THE ROLE Each local authority can arrange with An Garda Sióchána for school traffic wardens to patrol places where schoolchildren cross public roads. The school traffic warden’s role is to ensure that primary-school children cross public roads safely on their way to and from school. The Gardaí and school traffic wardens are the only officials in Ireland who have the authority to stop other vehicles on public roads. The law governing the appointment of school traffic wardens is the Road Traffic Act, 1961 (Section 96). School traffic wardens usually work in the mornings, at lunchtime and in the evenings, when children are most likely to cross the road to go to or from school. School traffic wardens wear a distinctive uniform (a high-visibility coat and hat). They must also carry a distinctive sign (a white disc with a red border and the word ‘Stop’ in the centre). By displaying this sign, the school traffic warden has the power to stop the traffic to enable schoolchildren to cross the road in safety. Traffic must remain stopped as long as the warden displays the sign. SECTION 2: DUTIES The duties shall be such as may be assigned to the officer from time to time by the local authority. These duties may include:- 1. Reporting for duty promptly at the specified times and locations assigned, under the direction of the Supervisor. 2. The Warden must operate strictly in accordance with the instructions for School Wardens (as per Garda/Cork County Council training) at all times. 3. The person employed will be required to perform assigned duties exercising a duty of care, in the interest of safety of oneself, fellow employees and the general public, at all times in compliance with Cork County Council’s Health and Safety Management System. Working in a safe manner, in full compliance with the relevant safety legislation and construction regulations, will be the primary responsibility of all School Wardens. 4. The school warden will use the statutory uniform and equipment provided for the safety of yourself, children and all other members of the public, especially when stopping traffic on the public roadway. This requires carrying of the official Stop sign at all times and to ensure that the uniform is kept in a clean neat condition. 5. Maintain control over children who are awaiting your instructions to cross. 6. If the Warden has any trouble in controlling, or encounter disobedience by the children, they should inform the Principal of the school concerned. Any disobedience by traffic in general should be reported forthwith to the Gardai. 7. The Warden should never break up organised convoys, wedding, funerals, parades, or hold up fire appliances or ambulances for the purpose of allowing children to cross but wait for suitable opportunities when they have passed. 8. Report any problems or difficulties to the Local Municipal District Roads & Engineering Offices. 9. All accidents at the crossing point involving the Warden in the operation of his/her duties must be reported immediately after the duty period by telephone, to the Local Municipal District Roads & Engineering Offices. All relevant details must be recorded including car make/model, registration number, name of drivers/pedestrians involved, time and date of accident. The names/addresses of any witnesses must be recorded also and a written report is to be submitted to the Local Municipal District Roads & Engineering Offices within the following 3 days. 10. The Warden must not attempt to apportion blame to any person nor admit liability on his/her (or the Council’s) own part. 11. In connection with the hours of duty any changes made by the school to their class times, which affect your duty periods, must be notified to the Local Municipal District Roads & Engineering Offices. SECTION 3: ELIGIBILITY CRITERIA / QUALIFICATIONS 1. Character Each candidate must be of good character and will be subject to Garda Vetting in advance of appointment to the post. 2. Health Each Candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. The Council reserves the right to retire a Warden who in the opinion of the Council’s medical advisor is medically unsuitable to discharge his/her duties effectively due to age or infirmity. 3. Education, Experience Each candidate must have a good general education of a sufficient standard to enable that person to understand fully and carry out the duties of the post. An ideal candidate will; A. Operate at all times at the designated crossing point. This crossing point cannot be altered however temporarily by any person/body other than Cork County Council (with Garda Approval). B. Comply with safety policy and directive in force from time to time and must wear the uniform and carry the sign at all times while on duty. C. Ensure compliance with organisational policies, procedures and legislation. D. Co-operate with the familiarisation/instruction of other employees where appropriate. E. Manage and maintain resources effectively and efficiently. SECTION 4: TENURE The employment is for the duration of the school year. The employment is part-time and pensionable. A panel may be formed to fill vacancies for School Warden Scoil Mhuire N.S, Buttevant, which may arise during the lifetime of the panel. Sick leave does not apply to this part-time employment, however, depending on the number of hours worked a warden may be entitled to claim Disability Benefit from the Department of Social Welfare. The local authority shall require person to whom an appointment is offered to take up such appointments within a period of not more than one month and if they fail to take up the appointment within such period or such longer period as the local authority in its absolute discretion may determine, the local authority shall not appoint them. SECTION 5: SALARY The wage for the post is: €19.03 basic per hour. Payment will not be made in respect of normal school holiday periods, i.e. summer, Christmas or Easter or other. The wage shall be fully inclusive and shall be as determined from time to time. Holders of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of any services which they are required by or under any enactment to perform. The contract may be terminated at any time subject to normal legal requirements. SECTION 6: LOCATION OF POST The position will be at Scoil Mhuire N.S, Buttevant, Co. Cork. Cork County Council reserves the right to assign you to any department, premises, or district in use by the Council, now or in the future. Changes in location of employment will not result in payment of disturbance money or compensation. The person appointed will be required to provide him/herself at his/her own expense with the necessary mode of travel to and from work. Holders of the office shall reside in the Municipal District in which their duties are to be performed or within a reasonable distance thereof. SECTION 7: WORKING HOURS The Warden will be required to operate punctually at all times when children are crossing. The hours of work will be determined by the Principal of the school concerned. Please note that times are subject to change at the Council’s discretion. Hours of Duty: As per the school or as required. N.B. The times are subject to review, having regard to changes in class starting/finishing times and/or changing crossing patterns. SECTION 8: ANNUAL LEAVE Annual leave will, if applicable be in accordance with the terms of the Holidays Employees Act, 1973 as amended by the workers Protection (Regular Part-Time Employees) Act, 1991. Please note particularly the Council will determine the times at which annual leave may be taken having regard to the absolute priority of having the school crossing operated while children are attending school. For those who are not entitled to annual leave, the same criteria will apply to unpaid leave of absence
Clinic Coordinator
About the role Based in our Coleraine Clinic - We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Coleraine Clinic team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success. The central responsibilities of this role are; Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Coleraine area. Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Coleraine area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience advantageous. Brand Ambassado r - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years. There is a basic, and commission, giving On Target Earnings of circa 30K per annum. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you. Job Types: Permanent, Full-time OTE for this role circa: £35K per annum Benefits:
Clinic Coordinator
Job Description Based in our Cork Clinic - We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Cork Clinic team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success. The central responsibilities of this role are; Patient Care - provide a high quality of professional patient care to all inbound and outbound calls, covering the Cork area. Telemarketing – manage all inbound and outbound telemarketing calls/leads for the Cork area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience advantageous. Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years. There is a basic salary, and commission, giving On Target Earnings of circa 40K per annum. At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness. If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you. Job Type: Permanent, Full-time OTE for this role are: €30,000 - €40,000 per year Benefits: Work Location: In person
Assistant Supervisor
Job Specification Tipperary County Council has supported Community Employment Schemes since their introduction in 1985, in partnership with the Department of Employment Affairs and Social Protection. The Scheme sponsored by the Roads Directorate operates over various locations including the towns and environs of Cahir, Cashel, Clonmel and Tipperary Town and the communities of Boherlahan, Clonoulty/Clogher, Holycross, Kilsheelan and Rosegreen with approval for 30 № participants. The Community Employment Scheme involves a range of activities including: • Horticultural, landscaping and environmental improvement projects • Maintenance works in parks, towns, and cemeteries • Environmental work/Driver/Road Crossing Warden. Emphasis is placed on providing valuable employment experience and training for participants. All participants benefit from mandatory Health and Safety training which is a transferable skill, required in similar work places. After achieving mandatory training, participants then follow on with job related or skill specific courses. The Tipperary community benefits by having cleaner towns, the improvement of amenities and landscaping of areas. Participants gain in skills, confidence and selfesteem that enable them to work as part of a team within their own community. Many of the participants on the scheme have secured employment either during or directly after their involvement. The Assistant Supervisor position will be based in Cashel and the scheme area incorporates Cashel and Clonmel Districts. Function: To assist in ensuring the effective and efficient administration and co-ordination of the human, financial and material resources of the project. Wages: Commencing at €526.50 per week on a 3 point scale Annual Leave: 20 days. Key Result Areas Administration • Business administration of the project as directed by the Sponsor; • Preparation of financial returns i.e. wages claims, materials claim, and Participant Development Grant claims as deemed appropriate; • Maintenance and provision of all recording/tracking systems as may be required by the Supervisor, the Sponsor and/or DSP, e.g. attendance and absence records, follow-up and progression. Training and Development Provision • Fully participate in training provided by the Sponsor and the DSP; • Assist the CE Supervisor in sourcing and costing effective training/development opportunities to meet the training needs identified in participants Individual Learning Plans (ILPs). Human Resources • Provide effective supervisory cover in the absence of the CE Supervisor as directed by the Sponsor, if qualified for the post; • Assist in planning and co-ordinating the agreed/approved work schedules for participants; • Carry out all functions relevant to the position of CE Assistant Supervisor as directed by the Sponsor. Financial Monitoring and Programme and Training Monitoring • Ensuring the CE scheme is compliant with financial and programme and training monitoring requirements as detailed in the relevant CE procedures. Essential: • Knowledge of Post - Have a reasonable knowledge and understanding of the role of the CE Assistant Supervisor in terms of the administration and day to day running of a CE Scheme. • Work Experience - Previous experience in office administration, financial management, computerised accounts and payroll is essential - Skills in MS Office or computerised accounts packages - Skills relevant to people management through previous work experience. • Interpersonal Skills - Good communication skills - Competent writing and reporting skills - Ability to work effectively in a team environment and ability to prioritise tasks.
Senior Programme and Communications Manager
Key purpose of role The DRI Senior Programme and Communications Manager is responsible for leading change and continuous improvement across the organisation. There are two key areas in the role portfolio. The first is to project manage DRI’s core programme of work, including programme planning, managing budgets, strategic planning, project delivery and reporting. The second is delivery of DRI’s communications strategy, editorial and strategic management of DRI’s communications channels, and identification and development of DRI’s audiences. This role requires excellent organisational and communications skills, as the successful candidate will be required to liaise and collaborate with staff across the DRI consortium (Royal Irish Academy, Trinity College Dublin and Maynooth University), as well as with a range of external stakeholders. The successful candidate, as a member of a busy multidisciplinary team, will also support DRI research projects, contribute to events, lead and contribute to task forces and working groups, and participate in other activities as they arise. The position is based at the Digital Repository of Ireland at the Royal Irish Academy. Key accountabilitiesProgramme Management: Applicants will be shortlisted based on information provided in their application.
Road Line Support Engineer
Job Role We’re recruiting for a 3rd Line Support Engineer where you’ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system performance, and addressing problems that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration, networking, software, and hardware. As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd line support engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the Knowledge Base by authoring articles that support internal staff development and promote a customer self-service approach. This position demands deep technical expertise, the ability to manage escalated support requests, identify root causes of issues, and implement long-term solutions. When additional expertise or support is required, the engineer will collaborate with the in-house infrastructure team to resolve issues effectively. In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £42,000 p.a. with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. NexSphere Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee-owned. Our purpose, vision, mission and values What our people say. Location: Hockley, Essex Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 14 May 2025 Key Responsibilities • Investigate and resolve technical problems that are escalated from 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of technical issues, resolutions, and system configurations, to populate internal Knowledge Base. • Install, configure, and monitor system updates, patches, and security fixes. • Proactively monitor system performance and capacity. For full job description follow the link - 3rd Line Support Engineer Skills and Experience • Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN). • Experience with databases (SQL Server, MySQL, Oracle). • Familiarity with virtualization technologies (VMware, Hyper-V). • Experience with security protocols, firewalls, and data encryption. • Knowledge of ticketing systems (e.g., ServiceNow, Jira, Ivanti). • Familiarity with remote management tools and diagnostic software. • Experience of working for a Managed Service Provider or similar environment. • 5+ years’ experience of working in a technical support/systems admin role and working with IT helpdesk software. Additional Information NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
