Jobs in Wexford
Sort by: relevance | dateWGH Clinical Nurse Specialist, Respiratory
Develop a strong service user focus whereby the specialty defines itself as nursing and subscribes to the overall purpose, functions and ethical standards of nursing. The clinical practice role may be divided into direct and indirect care. Direct care comprises the assessment, planning, delivery and evaluation of care to the service user, family and/or carer. Indirect care relates to activities that influence and support the provision of direct care. Provide an efficient, effective and high quality nursing service, respecting the needs of each service user, family and/or carer Effectively manage time and caseloadin order to meet changing and developing service needs Continually monitor the nursing service to ensure it reflects current service user and organisational needs Implement and manage identified changes Ensure that confidentiality in relation to service user records is maintained Understand the need to represent the specialist nursing service at local, national and international fora as required Maintain accurate and contemporaneous records and data on all matters pertaining to the planning, management, delivery and evaluation of nursing specialist care and ensure that this service is in line with HSE requirements. Please see attached job specification for full details of the role, including post specific requirements. 1. Please ensure to use Google Chrome when completing your application form. 2. CVs will not be accepted and will be deemed invalid. The deadline for receipt of completed application forms is Thursday 16th May,2024 @3pm
WGH Clinical Nurse Manager Shift Leader - Emergency Department
The post of Clinial Nurse Manager 2 Shift Leader- Emergency Department has a pivotal role in service planning, co-ordinating, and managing activity and resources within the clinical area. The main responsibilities are: quality assurance, resource management, staffing and staff development, practice development, facilitating communication and professional / clinical leadership. Please see attached job specification for full details of the role, including post specific requirements. 1. Please ensure to use Google Chrome when completing your application form. 2. CVs will not be accepted and will be deemed invalid. The deadline for completed application forms to be received is Monday 27th May 2024 @ 15.00.
Physiotherapist Clinical Specialist, Children's Disability Network Team
Location of Post South East Community Healthcare (Carlow, Kilkenny, South Tipperary, Waterford and Wexford) There is currently 1 permanent whole-time vacancy available in Children’s Disability Network Team 11, Enniscorthy, Wexford. A panel may be formed in South East Community Healthcare as a result of this campaign for Physiotherapist, Clinical Specialist, CDNT, from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Purpose of the Post · Provide a high level of clinical expertise in own caseload and in supporting others with their caseload · To oversee service development of the CDNT physiotherapy service in the Enniscorthy CDNT, in collaboration with the senior physiotherapists · To ensure evidence based practice in line with research and clinical guidelines in the physiotherapy service provision in the team · To develop the role of the clinical specialist physiotherapist in the interdisciplinary team. Informal Enquiries Fiona Byrne, Children’s Disability Network Manager, Enniscorthy CDNT 087 6059973, 053 9259801, fiona.byrne6@hse.ie
Programme Officer
Salary Scale: €35,687 to €58,251 per annum includes provision for two Long Service Increments after three and six years respectively on the maximum of the scale for permanent staff. (A modified scale may apply to existing public/civil servants appointed before 6th April 1995) Blended working The blended working model adopted by the EPA provides us with an opportunity to direct and shape the future of our work in a way that takes full advantage of this new way of working. It is one of our flexible working options and will reduce commutes, contribute to improving well-being and work-life balance. Health and Wellbeing The health and wellbeing of our staff is a priority for the EPA. Now more than ever we recognise the importance of caring for our mental and physical health and general wellbeing. We have an active Wellbeing Group who organise events and positive initiatives to help us stay well and create an open and supportive culture for everyone. We are proud to say we have been accredited with the 'The KeepWell Mark' award which is an evidence-based accreditation for health and wellbeing standards. Continuous Professional Development Our staff can avail of excellent learning and development opportunities and we are fully committed to continued professional development. We offer many opportunities to develop through on the job learning, by engaging with multi-disciplinary teams across the organisation and through generous formal internal and external training. Our further education schemes include assistance for degrees, diplomas and masters to help you develop your career. Equality, Diversity and Inclusion (EDI) We are committed to creating an environment that promotes equality, diversity and inclusion. Our workforce is made up of a wide range of employees with diverse backgrounds, circumstances and skills, they are our greatest asset. Through our EDI policy and our core values and behaviours we continue to demonstrate high standards in how we attract, develop and retain staff to ensure the commitment, engagement, wellbeing and performance of our workforce. Overview of the Role: The successful candidate will fulfil the role of Programme Officer III (Level 5) General and will be assigned an administrative role with responsibility for a range of tasks in the area assigned. The EPA is looking for candidates who demonstrate the ability to take on a high level of responsibility with the potential to lead and to progress to more senior positions in the organisation in the future. The EPA will form a panel from this recruitment campaign from which immediate and future Programme Officer III (Level 5) vacancies may be filled. The principal duties/functions and responsibilities of a Programme Officer III (Level 5) relate to the administration and implementation of statutory functions. The successful candidate will work in a multi-disciplinary team with scientific/technical and other business support staff. Candidates must be flexible, capable of working to and meeting tight deadlines and committed to delivering high quality results and services. They must demonstrate excellent interpersonnel skills, ability to build relationships (internal and external) and have a track record in delivering outstanding customer service in a busy office environment. Key Responsibilities: Candidates should demonstrate in their application their ICT, organisational and administrative skill that would enable them to perform the key responsibilities of the role as outlined below. • Assisting with the organisational and administrative functions of the office; • Taking full ownership of assigned tasks, prioritising and working effectively and efficiently as part of a team in a high-paced environment adhering to deadlines; • Managing other resources, including procurement, budget preparation, management and control; • Administration of regulatory processes and acquiring a detailed knowledge and understanding of relevant legislation; • Developing, implementing and adhering to procedures and contributing to the ongoing review of relevant procedures and guidance; • Providing high quality customer service to both internal and external stakeholders and consistently setting good example to others within the team in relation to same. • Dealing with the public, outside bodies, other stakeholders and providing information and dealing effectively with queries and correspondence in a timely manner; • Maintaining high quality records and up to date information management systems; • Preparing high quality documents and monthly/quarterly reports for management, including developing management information, analyses and metrics; Undertaking relevant research necessary in the development of projects, including analysis of non-routine/issues/queries, proposals and reports; • Organising meetings, conferences and events; and preparing and coordinating meeting documents including agendas, minutes and follow up actions; • Providing on the job training and support to new staff members to assist them to deliver their objectives; • Participating in training and development programmes/courses to maintain and improve performance and takes ownership for identifying personal training and support needs; • Undertaking such other appropriate duties as may be assigned from time to time. Successful candidates may be assigned to any office in the EPA, duties may vary depending on the nature of work carried out by the office. Essential Requirements: Candidates must have on or before 4pm on Wednesday 29th May 2024: 1. Leaving Certificate (or equivalent) plus a minimum of two years relevant work experience demonstrated in a similar office-based role and previous experience working to deadlines and effectively prioritising tasks. (A PLC or similar business/ administration at NFQ level 6 course can be used in lieu of one - year work experiences). or A relevant degree (NFQ Level 8). 2. Demonstrate using specific examples the following: a. Strong ICT skills with a good working knowledge of Microsoft Office (Excel, Word, Outlook) and ability to learn new systems; b. Excellent communication skills including oral and written; c. Ability to work and deliver as part of a team to meet objectives. Desirable Requirements: 1. Previous experience adhering to policies, procedures or corporate guidelines. In addition to the Essential and Desirable requirements set out above, candidates at interview must be able to demonstrate that they possess the required competencies identified for effective performance: Required Competencies • Team Player • Interpersonal & Communication Skills • Customer and Stakeholder Focus • Delivery of Results • Analysis & Decision Making • Specialist Knowledge, Expertise and Self-development Annual Leave 23 days per annum rising to 24 days after five years’ service and to 25 days after ten years’ service, 26 after 12 years’ service and 27 after 14 years’ service. Tenure The term of appointment for the role will be permanent and pensionable. The appointee will be required to serve a twelve-month probationary period. If at any time during this probation it appears that the appointee would not be suitable for final appointment, the probation will be terminated. Hours of Attendance Hours of attendance at work will be arranged from time to time by the EPA and will amount to 35 hours net per week. Normal working hours will be 9.00 a.m. to 5.00 p.m. with a minimum of 30 minutes for lunch. The EPA operates of a flexible working hours scheme. This is included for grades from entry level up to EPA Level 3. Blended Working Policy Blended working is part of the EPA commitment to be an employer of choice and it supports the organisation’s ability to retain and attract high quality talent. The EPA has a blended working arrangement with a minimum of two and a half days in the office/on site. Further details about the EPA policy in relation to blended working are available on request.
Retail Stock Counters
The Company • We are a leading provider of retail stocktaking, merchandising and supply chain management services. • With over 3500 employees throughout the UK and Ireland, we provide a hardworking and rewarding workplace with many progression opportunities. The Role • We are looking for Retail Stock Counters to add to our already successful team. • This a casual role which means you can control the days you work • Employment will be carried out on different retail customer sites and stores and travel will vary on a shift-by-shift basis. Certain locations will have minibus transport provided free of charge. • You will be responsible for ensuring stock is counted quickly and accurately using a handheld scanner. • Being able to stand for prolonged periods of time is needed for the role and access equipment such as ladders or steps may have to be used on occasion to reach high stock. Key Skills/ Experience Required • Due to the nature of our work, you must be able to work unsociable hours including early mornings and throughout the night when required. As a result, we can only accept applicants 18 years and over. • You must have a 'can do' attitude and be able to work long shifts when required on large counts. • With our innovative business, the technology changes and progresses and therefore being a quick learner is a key skill required. • Any experience of handling stock is an advantage but not a necessity. • A good understanding of the English language is essential. The Package/ Benefits • Salary: £10.55 per hour + £1.27 per hour holiday pay • Access to Wagestream, this is a new system which enables colleagues to track, save and access up to 50% of their wages prior to pay day. Wagestream also offers financial advice, contributing to the financial wellbeing of RAS colleagues. • Free Minibus transport is offered certain locations ONLY • Millage and expenses where minibus is not available • Progression Opportunities Retail & Asset Solutions are hiring NOW with immediate starts available. If you think you are suitable for this position and you want to find out more, please apply today! retailsupport.reg6@retailassetsolutions.com
Bakery Chargehand
Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be: • Previous food preparation and production experience; • Creative; • Excellent communication skills; • Ability to engage with and prioritise customer needs; • Strong attention to detail, organised and flexible; • Ability to use own initiative and work as part of a team in a fast-paced environment. Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; • Bake frozen cakes, rolls and breads; • Merchandise and present the department to the highest standard at all times; • Maintain hygiene standards to the highest level within the department; • Manage waste in the department; • Place orders for the department; • Adhere to all company rules policies and procedures; • Comply and be familiar with the Store`s health and safety procedures; • Drive sales through KPI reports, financial reports, brand initiatives, customer initiatives and employee knowledge; • Adhere to weekly stocktaking procedures.
Deli Supervisor
Main purpose of the role: Ensure the Deli Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be: • Minimum 1 years` fresh food supervisory experience; • Minimum 2 years` experience in a role with strong exposure to fresh food; • Fully trained in HACCP and food safety, and has experience in meeting the HACCP and food safety requirements; • Experience in ordering for deli departments and managing waste within a fresh food department; • Good knowledge of Microsoft Office (Excel, Word); • Numerical skills; • Ability to roster and adhere to budgets; • Excellent communication skills; • Have a true passion for the food industry and as such be creative and innovative with the fresh offering; • Customer focused manager who can build a quality and loyal customer base; • The ability to inspire, lead and motivate employees through support and development. Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; • Prepare the presentation and layout of the deli serve over; • Implement planograms correctly; • Minimise waste and shrink in the department; • Bring new ideas to the department on fresh food innovation through regular research and benchmarking against competitors; • Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with shoppers; • Train all new employees to the deli; • Deal with all customer queries and efficiently, professionally and consistent with store policy; • Engage with new initiatives and embrace new ways of working.
General Operator
JOB SUMMARY: To perform duties as associated with the specific SOP’s for the purpose of manufacturing, inspection or packaging of Medical Devices at Integer Limited, New Ross. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Employees are expected to support the quality concepts inherent in the business philosophies of Integer Limited, including a variety of job related tasks which may not be specific to this position profile. Be an active member of the Integer Limited team and work with all employees to develop a world class lean manufacturing system. Accountabilities include:
Retained Firefighters
Background: The Fire Service responds to all emergency calls from the public for assistance, primarily to protect life and save injury to individuals, but also to prevent and restrict damage to property. Many emergency calls are not just in relation to fires, but can be to incidents involving road traffic collisions, incidents involving chemical spillages or toxic emissions and river rescues, etc. In order to maintain this emergency response we need to recruit more Retained Firefighters. Without Retained Firefighters we will not be in a position to respond to emergency calls with speed and proficiency needed to protect the businesses and citizens of County Wexford and its surrounding areas. This could have a serious impact on communities and businesses in your area. What are Retained Firefighters? Retained Firefighters are On-Call Firefighters that go about their daily lives like any other member of the community, they are mechanics, electricians, parents, engineers and factory workers. Wexford Fire Service Firefighters consist of both men and women from within your community. An electronic alerter will notify then when a 999/112 call is received by the regional control centre in Dublin. When they receive the alert, Firefighters then have a maximum of 5 minutes to attend the station and quickly change into their Fire Kit and leave the station in a fire appliance. Normally a minimum crew of 5 highly skilled Firefighters will leave the station ready to tackle whatever emergency awaits them in a speedy and professional manner, saving lives, businesses and communities. When they have successfully completed their Firefighting roles they return to their normal daily routines. How long does it take to train a Firefighter? • Initial 3-week recruit induction course • 2 week Breathing Apparatus (BA) Course • 1 week Compartment Fire Behavior training • Emergency First Responder and Cardiac responder training There are also a number of other courses that Firefighters will complete during their career some of which are listed below. • Ongoing refresher training i.e., every 2 years complete 3-day BA refresher training • Hazardous Materials Course • ESDS training – HGV advanced driver training which is RSA accredited. • Pump Operators course • Officer training Qualifications 1. Character: Each applicant must be of good character. 2. Age: Each applicant must be at least 18 years of age and not more than 55 years on the closing date for receipt of application forms. Any candidate who reaches the age of 55 years prior to appointment will cease to be eligible for appointment on the result of this competition. 3. Education: On the closing date for receipt of completed applications, each candidate must:- (a) have obtained a good standard of general education. (b) hold a current Class B Driving Licence free from endorsement and have satisfactory experience of driving. Successful applicants will be required to obtain a Full Class B Driving Licence within 12 months of appointment. 4. Health: Each candidate shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. For the purpose of satisfying the requirement as to health it will be necessary for a successful candidate, before he/she is appointed, to undergo a medical examination (which may include x-ray, physical fitness test and/or other special tests), and any further medical examinations required during his/her employment with the Fire Service, by a qualified medical practitioner to be nominated by the local authority. Candidates shall be required to submit details of their medical history to the Council's medical advisor. This information will be treated in the strictest confidence. Failure to successfully complete the medical may necessitate release from the Fire Service. 5. Garda Vetting: Each candidate will be required to co-operate with a Garda vetting procedure. The successful candidate must have Garda clearance. 6. Citizenship: Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa Please Note Selection shall be by means of a competition based on an interview, a basic numeracy/literacy test and a practical assessment, conducted by or on behalf of the local authority. 1. The employment is part-time and will be probationary for 6 months following appointment. 2. Age: A Fire-fighter must submit a birth certificate to the County Council as proof of age before they are engaged as a recruit. 3. On reaching 55 years of age, or sooner if found to be medically unfit, a Firefighter shall cease to be a Firefighter. The maximum age limit of 55 years may be lowered by the County Council should the normal age for retirement in employment generally be lowered and in such case, the age lower than 55 years shall apply. Fire-fighters who would be physically capable of working beyond age 55 have the option to continue working for a defined limited period (subject to compulsory medical assessment, on an annual basis). The extended optional period would be to age 58. No Retained Fire-fighter shall be employed beyond age 58, in accordance with the Report of the Expert Group on retirement age for Retained Firefighters (April 2003). 4. Rostering: Firefighters shall participate in any rostering arrangements as agreed. 5. A Firefighter must attend and satisfactorily complete each of the following courses during his/her probationary period or such longer time as the Council decides:- (a) Retained Recruit Firefighters Course AND (b) Breathing Apparatus Wearers Course AND (c) Any other course that the County Council may consider necessary. One repeat course will be provided should any Firefighter fail on the first attempt. Failure to successfully complete the repeat course(s) will result in the termination of the Firefighter’s employment. Some or all of the above courses will be held at a recognised training centre which may or may not be situated locally. Drill fees will be paid at the current hourly rate for Firefighters during training 6. A Firefighter must reside and work within 2.5 kms of the Fire Station. In addition, on receipt of an alert a Firefighter must be able to attend at the Fire Station within five minutes. A Firefighter, rostered on duty, must remain within convenient proximity of the Fire Station. Failure to respond promptly to fire or other calls shall, at the discretion of the County Council, result in termination of service. A Firefighter shall notify the Fire Authority in writing of any subsequent changes of residence or place of employment. A change of residence or place of employment that would place the Firefighter outside these limits will mean automatic termination of employment. A Firefighter shall be required to report for duty to the Fire Station in its present location, or in the event of change of location to such new location as may be decided by the Fire Authority. Changes in the location of the Fire Station will not result in payment of disturbance money or other compensation. 7. It shall be necessary for Firefighters to be released from their normal employment, on any occasion that attendance at fires or other emergencies shall be required. Written evidence from the employer as to availability must be provided and the County Council in its sole discretion shall decide as to whether the availability as so evidenced is acceptable. Self-employed persons must provide written evidence as to availability. Such written evidence must cover a candidate’s availability for initial training and on recruitment for fire and other calls, drills, training, and such other duties which he/she may be required by the County Council to perform. If the County Council deems his/her attendance to be unsatisfactory, it may terminate his/her service. 8. Absence from training or fire calls without good reason will lead to disciplinary proceedings which may include suspension without pay and dismissal from the Fire Service. 9. All Firefighters joining the Fire Service after the 15th June 1996, will, as a condition of their employment, operate and be remunerated in accordance with the revised working practices introduced on the basis of the report of the Wexford Fire Services Working Group (November 1995) and the findings of the Arbitrator, Mr. John O'Connell, dated 14th June 1996 and will be subject to Composite Agreement of August 1999. This condition will apply whether or not the changes proposed have been introduced on the date of appointment. 10. Firefighters are required to attend Fire Service Training Programmes which will include: • Regular or weekly training sessions, • The training itemised at 5 above, • Full day training session or major emergency exercises, • Other training arranged by the Chief Fire Officer including training courses outside County Wexford, • It shall be necessary for each Firefighter to undertake driving instructions for fire brigade appliances, as and when decided by the employer in order to qualify as a Category C driver. 11. A Firefighter shall be available at all times when required for attendance at fires or other incidents. 12. Firefighters will be called to attend fires in a manner to be decided by the Chief Fire Officer which may include the following: (a) Pocket Alerter Firefighters will co-operate in reasonable measures designed to facilitate call out. In particular, each Firefighter shall carry a Fire Service pocket alerter at all times and it shall be his/her responsibility to ensure that it is kept in proper working order. 13. When required, a Firefighter will substitute for any other Firefighter absent through sickness, annual leave or any other reason. 14. A Firefighter shall be responsible for items of personal equipment issued to him/her in connection with his/her employment. 15. Firefighters are issued with personal protective clothing as listed below; a) one firefighters helmet b) two pairs of firefighters boots a) two firefighters tunics b) two pairs of firefighters pants c) two pairs of firefighters gloves d) two flash hoods Firefighters shall ensure that all personal protective clothing issued is maintained to a satisfactory standard. 16. A Firefighter, as and when required, shall perform such duties as are assigned to him / her from time to time by the Chief Fire Officer and/or other designated person by the Council and without prejudice to the generality of this requirement, driving duties and general firemanship duties such as the wearing of breathing apparatus, the operation of pumps, lifts, hoists, rescue and cutting equipment, hydrant testing, etc. All activities shall be conducted in accordance with Wexford County Council’s Safety Management System and comply with the Safety, Health and Welfare at Work Act 2005. Firefighters are under the immediate control of the Station Officer of the Brigade to which they are attached and must give adequate notification of their intended departure at any time, from their station ground, to the Station Officer. A Firefighter shall report for duty in a sober manner in accordance with the Safety, Health and Welfare at Work Act 2005. 17. When required, a Firefighter shall assist in or carry out the cleaning, testing or repair of equipment. Cleaning of Fire Station premises and environs is included in this requirement. 18. A Firefighter shall carry out any further duties which may be assigned to him/her from time to time by the Local Authority. These duties may include driving duties (when the Firefighter is suitably qualified) or deputising for the Station Officer or Sub-Station Officer, where necessary. 19. Wexford County Council recognises the Trade Union SIPTU as having negotiating rights for Firefighters. Firefighters will be bound by agreements entered into on their behalf by their Trade Union. 20. Probation: Where a person who is not already a permanent employee of Wexford County Council is appointed, the following provisions shall apply:- (a) there shall be a period after such appointment takes effect during which such person shall hold such employment on probation; (b) such period shall be 6 months, but the Chief Executive may, at his discretion, extend such period; c) such person shall cease to hold such employment at the end of the period of probation, unless during such period the Chief Executive has certified that the service of such person is satisfactory. 21. Recruitment: Selection shall be by means of an interview, a basic numeracy/literacy test and a practical assessment, conducted by or on behalf of the local authority. A local authority may decide, by reason of the number of persons seeking admission to a competition, to carry out a short listing procedure. The number of persons to be invited to interview shall be determined by the local authority from time to time having regard to the likely number of vacancies to be filled. A Panel may be formed on the basis of the interview. Candidates whose names are on a panel and who satisfy the local authority that they possess the qualifications declared for the post and that they are otherwise suitable for appointment may within the life of the panel be appointed as appropriate vacancies arise. The life of the panel, unless extended by Chief Executive’s Order, will not exceed 12 months. The County Council will not be responsible for any expenses a candidate may incur in attending for interview. 22. Health: A Firefighter shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Medical Examination, etc. Under the terms of the agreed Occupational Health Scheme for members of the retained fire service, you will be required to undergo a regular medical examination by a Medical Practitioner nominated by the Council. Retention as a Firefighter will depend upon receipt of satisfactory reports by Medical Examiner(s) and to the general condition above as to health. An operational Firefighter must maintain a good level of physical fitness. 23. Sick Leave: Any absence on sick leave must be reported to the Station Officer or Sub-Station Officer on the first morning of illness. Where a Fire-fighter is absent due to sickness, a certificate from a qualified Medical Practitioner must be submitted on the third day of a continuous absence and on a weekly basis thereafter. Return to Work Form must be completed by any staff member absent on uncertified and certified sick leave. The form must be countersigned by the Station Officer and forwarded to a Senior Fire Officer prior to submission to Human Resources. The medical certificate should state the general nature of the illness. This information will be treated in confidence. The local authority reserves the right to refer you for an independent medical examination. A certificate of fitness will be required before resuming work. Where a Firefighter becomes incapacitated as a result of serious illness or injury, retainer fee shall be paid for twelve weeks on receipt of a Medical Doctor’s report. The retainer fee may be extended to six months depending on the merits of the case and the applicant’s attendance records. Extended sick leave would generally only be extended to a Firefighter on one occasion only. Where a Firefighter is absent on sick leave he/she must inform the Station Officer. If the period of sick leave extends for more than two consecutive days he/she must submit a sick leave certificate from a Medical Practitioner to the Council. 24. Annual leave shall be provided in accordance with the organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001. Annual leave shall be taken within the appropriate leave year, such leave should be pre-approved. The present annual leave entitlement is 28 days per annum. You will be required to participate in the rostering of holidays at the commencement of each quarter to ensure that the appropriate number of personnel approved by the Station Officer will be available for duty. 25. Remuneration will be as follows:- (i) An annual retaining fee, paid in instalments. (ii) Fees for attendance at fires, training and other incidents. (Rates for (i) and (ii) above will be as determined from time to time. The current rates are attached). Payments to Firefighters will be made fortnightly for fire fees and quarterly for retaining fees. Payment of the retaining fee will be subject to satisfactory attendance at Training Sessions. Note: Firefighters may be eligible for social welfare job seekers allowance in addition to the above payments Retaining Fee : On recruitment €11,769 2-4 Years €12,751 5-7 Years €13,963 8+ €15,067 Hourly Rate of Attendance: Attendance at Fire Practices and Drills Drill Rate Per Hour €47.50
Customer Service Agent
Infosys BPM is the business process management unit of Infosys and started its operations in Ireland in 2014. We deliver exceptional service offerings across numerous sectors - telecommunications, manufacturing, social media, healthcare, edtech, and fintech. We provide voice support, customer service and technical support operations for large global enterprises. We operate across 5 locations in Ireland – Dublin, Wexford, Waterford, Clonmel and Craigavon, supporting multiple clients. Positions are available at each location. At Infosys, we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage, enabling employees to participate, develop and contribute freely and equitably. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, colour, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. About the Job: Based in our offices in Wexford, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer’s expectations and enable you provide them with a truly remarkable experience. This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford. Paid Training: All training provided is fully paid and will take place on site at our offices in Wexford. As a Customer Service Agent you will complete training that is assigned to the department you will be joining and will discussed during interview stage. There are many benefits to working at Infosys: 20 Days vaca – pro rata for Part time Permanent Contract of Employment High energy and dynamic work environment Culture for promoting from within Tenure based Health Cover discounts Learning and development platforms available to all employees Global company with opportunities for growth across many countries Opportunities to be involved and give back to the community Easily accessible site for all modes of transport Tenure based Maternity Cover contributions Healthy eating scheme On site canteen Special staff offers – reduced rates with local stores and amenities Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform PRSA pension scheme Eligibility to take part in client bonus schemes on some campaigns Supportive working environment The opportunity to make life-long friendships Retention bonus scheme The part you will play within the Infosys team: · You will be frontline support for our clients · Ability to use the systems and tools available to effectively handle customer’s queries · Strive to achieve and maintain service level statistics · Maintain a high level of first call resolution and quality assurance · Contribute to overall team performance within your specialised department Personal success profile: · Fluency in English is a pre-requisite for this role · Passion for providing exceptional service to clients · IT literate · Confident telephone manner with strong communications skills · Self-motivated and friendly with a positive outlook · Ability to handle confidential information · Team Player · Strong attendance, performance and adherence to policies are essential for this role Hours of Operation: Full Time Hours over the Summer months totalling 40 hours per week then move to Part Time hours in September of 20 hours per week – Weekends and evenings. Business hours: 8am to 9pm Rate of Pay: Base hourly rate paid at €12.70 Quarterly Tenure Reward program for all joiners in 2024 on top of regular salaries Sales commission based on performance
