Parts Controller

Job Summary The main purpose of the Parts Controller is to source and supply vehicle parts providing each customer with the highest level of individual care and respect. Accurate Parts ordering and maintaining Credit returns efficiently, effective communication Skills with the front-line estimating Team. Your skill set: • Previous experience gained in a parts retail environment. • A practical knowledge of computerised systems (experience of Kerridge would be beneficial). • Excellent organisation and administrative skills are essential. • Good presentation. Key Responsibilities: The following responsibilities are core to the effective performance of all Parts Persons working within the Brand. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately. Customer Service and Satisfaction • Negotiate and maintain purchasing discount from approved parts suppliers. • Identify the exact details of the goods required, obtaining vehicle details as appropriate. • Keep the team advised of Backorder Parts and ETA dates. • Be aware of and apply appropriately, any centre discounting policies using any allowable discretion. • Maintain and update storage areas for ease of business • Well in advance of repair bookings, retrieve job card and identify if parts need re-ordered. • Ensure all parts are well pre-planned in advance of booking date. • If required, deliver parts to the service staff and source or place orders for additional parts required. • Weekly meetings for production updates. Stock Administration • Place orders as required in a timely period. • In specific circumstances, where authorised, source parts with other centres on inter-dealer arrangement and organise collection. • Check daily parts deliveries for damage & accuracy against the delivery notes and where necessary records discrepancies in the Parts Discrepancy System. • Locate parts to the appropriate bin locations, ensuring that trade deliveries are placed in the appropriate designated area. Inform admin team of any backorder or Parts issues. Other Administration • File information on parts • Deal with parts no longer required for any reason, issuing credit notes and administering handling charges as necessary. Annual Stock Control • Ensure all workshop and retail parts are in their correct locations. • Ensure that all incoming stock is located properly • Ensure all stock is reconciled Profitability / Cost Control • Development of personal knowledge and experience in order to improve profitability, • Ensure that all parts and materials are accurately recorded on the job sheet. • Any additional parts ordered to be approved by the Workshop Controller / Estimator. • Take an active part in upholding the Company’s Health and Safety Policy as set out in the Conditions of Employment.