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About Pepper Advantage Ireland: Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €30bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and South East Asia, we employ over 3,500 people and have over €40bn in assets under management. About this role: The purpose of the Receptionist in Pepper Servicing Centre is to provide reception management and administrative support to the Pepper Servicing Centre Shannon as required. Location: Shannon Permanent/Full time Key Responsibilities Reception Management
Assistant Manager
Main purpose of the role: Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations. The ideal candidate will have/be: - 2 years` experience in a relevant position is desirable • Good knowledge of Microsoft Office (Excel, Word) • Experience balancing cash/tills • Excellent communication skills • Good delegation skills • Highly driven with a strong work ethic • An understanding of how to achieve KPIs and targets • Commerciality and brand awareness • Passion for grocery retail • Thrive in a fast-paced working environment. Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager • Implement planograms correctly and ensure the correct range is in place in store • Merchandise and present the store to the highest standard • Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace • Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment • Support Store Manager in the development and training of the team and in ensuring the smooth running of the store • Manage employee performance, giving regular feedback, recognition and encouragement • Deal with all customer queries efficiently, professionally and consistent with store policy • Understand achieving margins in all departments • Engage with new initiatives and embrace new ways of working.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: • HACCP training is desirable but not necessary • Excellent communication skills • Previous customer service experience is an advantage • The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure • A passion for food and the ability to inspire shoppers. Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store`s portion control measures • Cook, prepare and display the foods sold throughout the day • Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day • Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers • Deal with all customer queries efficiently, professionally and in line with store policy.
Supervisor
Main purpose of the role: Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times. The ideal candidate will have/be: - 2 years` experience in a customer service facing role is desirable • Excellent communication skills • The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure • The ability to organise work, delegate responsibilities and support team members in the store. Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace • Set the standard for other employees in relation to rotation, merchandising and facing off • Assist in the induction, training and development of employees • Deal with all customer queries efficiently, professionally and consistent with store policy • Engage with new initiatives and embrace new ways of working.
Checkout Operator
Main purpose of the role: Ensure the Checkout Department operates efficiently and effectively at all times and provide our customers with excellent customer service. The ideal candidate will have/be: - 2 years` experience in a retail role is desirable • Ability to balance tills • Excellent communication skills • Ability to engage with and prioritise customer needs • Strong attention to detail, organised and flexible • Ability to use own initiative and work as part of a team in a fast-paced environment Main Duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Use a computerised till system that has a barcode scanner • Weigh and price products such as fruit and vegetables • Check customers` ages for restrictions on items such as alcohol • Pack customer`s purchases • Process store loyalty cards, coupons and vouchers • Take payments and make sure the till balances at the end of the day • Spend time away from the till, stocking shelves and checking stock • Merchandise and present the department to the highest standard at all times • Attend and engage in team meetings and implement any learnings
Checkout Manager
Main purpose of the role: Ensure the Checkout Department operates efficiently and effectively at all times and provides our customers with excellent customer service. The ideal candidate will have/be: - 1 years` experience in a Supervisor/Manager role is desirable - 1 year`s checkout experience • Ability to balance tills • Excellent communication skills • Ability to engage with and prioritise customer needs • Strong attention to detail, organised and flexible • Ability to use own initiative and work as part of a team in a fast-paced environment. Main Duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Drive sales through KPI reports, financial reports, brand initiatives, customer initiatives and employee knowledge • Ensure all staff reporting to you are competent in any duties required and are given adequate training relevant to their tasks • Merchandise and present the department to the highest standard at all times • Attend and engage in management meetings and bring learnings and builds back to the team • Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions, builds on existing procedures/processes with employees and management.
Sales Assistant
Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: • Excellent communication skills • Ability to engage with and prioritise customer needs • Strong attention to detail, organised and flexible • Ability to use own initiative and work as part of a team in a fast-paced environment • Customer driven • Previous customer service experience is an advantage. Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience; • Deal with all customer queries efficiently, professionally and consistent with store policy • Merchandise shelves, ensuring that all areas of the store are presented to the highest standard • Engage with new initiatives and embrace new ways of working.
Trainee Manager
Main purpose of the role: Support the management team in all aspects of the operation of the store while gaining detailed experience in individual departments throughout the store. The ideal candidate will have/be: - 1 years` experience in the retail industry is desirable • Good knowledge of Microsoft Office (Excel, Word) • Experience balancing cash/tills is desirable • Experience with fresh food • Excellent communication skills • Good delegation skills • Highly driven with a strong work ethic • Commerciality and brand awareness • Passion for grocery retail • Thrive in a fast-paced working environment. Main Duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager • Actively participate in all training and development initiatives, and performance assessments • Merchandise and present the entire store to the highest standard at all times and in accordance with relevant store planograms and guidelines • Implement planograms correctly and ensure the correct range is in place in store • Gain competence with all aspects of supply procedures - ordering, delivery procedures, stock rotation and control procedures • Manage such departments as are assigned to you • Engage with new initiatives and embrace new ways of working.
