Customer Service Advisor

Are you seeking a role with a dynamic company, in a busy contact centre environment in a very popular area of Cork? Do you want the flexibility of our hybrid working option? Abtran is currently recruiting full-time, permanent Customer Service Advisors for our Cork office. We’re looking for motivated, customer-focused individuals to join our team. As a Customer Advisor, you’ll be the first point of contact, offering support for a leading brand and delivering an exceptional customer experience. This hybrid position includes onsite training at our Cork office, followed by a 50:50 split between working from home and in the office. Our Cork office address is: Blackrock Business Park, Mahon, Cork T12 N972 Salary: €12.70 per hour / €24,765 pa Employee Benefits include: Hybrid working options available Premium office location with great travel links Inclusive and fun culture Leap Card Tax Saver Free Car Parking Excellent training provided through Abtran's Academy Programme -All training provided is fully paid Premium Pay on Weekends and Bank Holidays Wellbeing programme focused on our people's health and wellness Health Insurance Discount Programme Employee Assistance Programme Pension Scheme & Life Cover How you will spend your day: Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms. Using your product knowledge to solve problems for customers Keeping yourself up to date with business and product information Use of the systems and tools available to effectively handle customer’s queries Strive to achieve and maintain service level statistics Maintain a high level of first call resolution and quality assurance Contribute to overall team performance within your specialised department Adhering strictly to data protection and confidentiality laws Ad hoc duties as required Our ideal candidate: Previous Customer Service experience is a bonus but not essential Passion for providing exceptional service to clients Excellent verbal and written communication skills Fluency in written & spoken English is essential for this role A high level of accuracy and attention to detail Strong computer skills are essential Proven ability to deal with problems and solve them effectively Ability to work well either individually or as part of a team Ability to handle confidential information Strong attendance, performance and adherence to policies are essential for this role Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.