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Customer Experience Champion

PTSBBandon, County Cork

Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: ·        Support in the day to day operation of customer service within the branch. ·        Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. ·        Take ownership and deal with customer queries in an effective, professional and compliant manner. ·        Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. ·        Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. ·        Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. ·        Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. ·        Assist the Branch Lead and wider territory team with key customer relationships. ·        Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. ·        Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. ·        Perform the various roles in the branch on a rotation schedule on an ongoing basis. ·        Maintain knowledge of the regulatory codes and legislation impacting on day to day work. ·        Commit to continuous professional development and agree an annual performance and professional development plan with the manager. ·        Continuously reviews skills, and be flexible and open to feedback Requirements: Essential ·        QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. ·        If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. ·        Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience ·        Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) ·        Committed to and enjoys working in a sales environment Desired ·        Excellent knowledge of all retail finance product, processes and procedures ·        Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011.  Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB.

17 days agoFull-time

Support Worker

Brothers of Charity Services IrelandBandon, Cork

BROTHERS OF CHARITY SERVICES IRELAND – SOUTHERN REGION The Brothers of Charity Services Ireland – Southern Region is a major voluntary organisation, which provides age related residential, educational and day services for people with intellectual disabilities, autism and communication disorders throughout the Cork and Kerry area. SUPPORT WORKERS Ref: 63/2025 Residential Services (Adults & Children) Permanent Relief hours up to 78 hours per fortnight Locations: Bandon / Upton / Innishannon and West Cork areas The Role Support Workers provide a key supportive role for individuals supported by the Service. This role comprises of two main elements. Firstly the Support Worker is responsible for all aspects of personal care required during the day. This includes supporting individuals with their meals, personal hygiene and other related aspects of physical well-being, to the extent required by the individual. Secondly, a major focus of the Support Worker role is to assist and support People who use the Service with the Implementation of their Individual Plans and the achievement of associated outcomes and critically, to support People who use the Service in participating in the ordinary everyday life of the community through inclusive and creative thinking. The successful candidate may be required to be a key worker and develop and review individual plans. The Candidate The successful candidates must It is essential that all candidates have adequate immunity against Hepatitis B as per Immunisation Guidelines for Ireland 2008 Reporting to: Social Care Leader in the community and residential setting and through the Line Manager structure to the Area Manager, or other authorised person as the Employing Authority may designate. Salary Scale: €34,036 - €47,454 including 1 LSI per annum (1/8/25 Department of Health Consolidated Scales). Part-Time hours will be paid pro-rata to a full-time post Informal Enquiries to Human Resources Department, e-mail RecruitmentBOCSS@bocsi.ie Closing date: Sunday 4th January 2026 Applications should be made using the Apply link below The Brothers of Charity Services Ireland - Southern Region is an equal opportunities employer INDS

19 days agoFull-timePart-time

Supply Chain Fresh Manager

LidlBallyhea, Charleville, Cork€64,500 - €84,500 per year

Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.  With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team. If you have great leadership skills and you are determined to achieve results, then this is the opportunity for you. Come and talk to us, to see what we’re all about.  What you'll do Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

19 days agoFull-time

Medical Officer, Older Persons Residential Services Youghal

HSE South WestCork

To act as part of the clinical team and to be responsible for the continuing medical care of residents. Please ensure you download, save and read the Job Specification & Additional Campaign Information. Both of these documents are located at the bottom of this advertisement. We strongly recommend that you read the Job Specification associated with post before completing your application form. A guide to completing competency questions is available in Appendix 1 attached at the bottom of this advertisement. It is strongly recommended that you read the guide before completing this section of your application form. All question areas must be completed.

19 days ago

Deputy Store Manager

LidlN72, Mallow, Cork€49,500 - €58,500 per year

Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.  Do you enjoy leading by example? This could be your next career move. Come and talk to us, to see what we’re all about.  Please note that as part of your application you will be asked to complete a numerical and verbal reasoning test, designed to provide us with a more in-depth understanding of your skills and your potential as a member of team Lidl.  What you'll do Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

20 days agoFull-time

Naval Service: Direct Entry, Electrical Engineering Officer

Irish Defence ForcesCork

The Naval Service is the State's principal seagoing agency with a general responsibility to meet contingent and actual maritime defence requirements. We are now recruiting qualified Electrical Engineers to join as Direct Entry Electrical Engineering Officers. This is a leadership and technical role at the heart of Naval operations, with responsibility for managing critical onboard systems and supporting mission success at sea and ashore. About the Role: Base Location across: Naval Base, Haulbowline Island, Cork. Current Rates of Pay

20 days ago

Naval Service: Direct Entry, Electrical Artificer

Irish Defence ForcesCork

The Naval Service is the State's principal seagoing agency with a general responsibility to meet contingent and actual maritime defence requirements. We are now recruiting qualified Electrical/Electronic Technicians to join as Direct Entry Electrical Artificers. In this role, you'll maintain and repair onboard electrical systems, including power generation, distribution and automated control systems. Duties also include preventative maintenance, fault diagnosis and participation in emergency response operations. About the Role: Base Location across: Naval Base, Haulbowline Island, Cork. Current Rates of Pay

20 days ago

Naval Service: Direct Entry, Engine Room Artificer

Irish Defence ForcesCork

The Naval Service is the State's principal seagoing agency with a general responsibility to meet contingent and actual maritime defence requirements. We are now recruiting qualified Maintenance Engineers and Technicians to join as Direct Entry Engine Room Artificers (ERAs). In this role, you'll maintain and repair critical onboard systems including propulsion, power generation and auxiliary machinery. Duties include preventative maintenance, fault diagnosis and participation in emergency response operations at sea. About the Role: Base Location across: Naval Base, Haulbowline Island, Cork. Current Rates of Pay

20 days ago

Naval Service General Recruit

Irish Defence ForcesCork

What is a Naval Service Recruit? A Naval Service Recruit is a person who enlists for General Service in the Naval Service, the maritime component of the Irish Defence Forces. The Recruit Training and Able Rate Courses focus on instilling military discipline, physical fitness, seamanship, weapons handling and training in naval operations. This is your opportunity to be part of a professional and dynamic team that patrols and protects Ireland’s territorial waters. You will be fully trained but applicants should have: Permanent Base: Naval Base, Haulbowline,Co Cork Current Rates of Pay

20 days agoPermanent

Naval Service: Direct Entry, Hull Artificer

Irish Defence ForcesCork

The Naval Service is the State's principal seagoing agency with a general responsibility to meet contingent and actual maritime defence requirements. We are now accepting applications for Direct Entry Hull Artificers. Join our team and play a vital role in ensuring the operational effectiveness of the Naval Service fleet. Successful candidates will be provided with additional training so that they can perform the roles and responsibilities of a Hull Artificer at Sea onboard Irish Naval Service vessels. About the Role: Base Location across: Naval Base, Haulbowline Island, Cork. Current Rates of Pay

20 days ago
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