Jobs in Cork
Sort by: relevance | dateLRSD and ERSD Lead
Grade and Salary D (€61,531 -€92,296)* Job Description We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy. The Customer Service team will be accountable for managing and providing efficient and optimal customer service via a range of channels. This includes development and management of differentiated customer channels through which customers can engage with Uisce Éireann, providing contact and complaints management services to Domestic, Mixed Use, Small to Medium Enterprise (SME) customers and to Industrial and Commercial (I&C) customers. Reporting to the Customer Service and Complaints Resolution Technical Manager, the LRSD/ and ERSD Lead is responsible for managing and improving customer service operations, ensuring high quality service delivery and striving to meet Uisce Éireann Customer’s expectations. Main Duties and Responsibilities: • Lead, Mentor and Coach a team of Customer Service Representatives. • Management of core inbound and outbound channels for LRSD/ERSD areas via Phone, email, workshops and social media. • Oversee end-to-end service delivery processes, from initial customer contact to issue resolution. • Analyse data and develop strategies to improve service quality, efficiency and reduce customer and business effort. • Management and supporting of the LRSD/ERSD Team in our Outsourced Partner Day to day, ensuring key KPI’s, metrics and outcomes are delivered. • Handle escalated enquiries, issues and complaints, ensuring timely and satisfactory resolutions in line with SLA’s. • Governance over customer charter payment and goodwill gesture approvals, ensuring strict controls are in place and monitored. • Work with internal stakeholders to ensure the delivery and closure of issues against SLA requirements. • Communicate key monthly metrics, trends and insights to key stakeholders internally to support enhanced visibility of LRSD/ERSD issues that drive improvements in trust and confidence. • Work to continuously improve customer journeys, thus realising better Customer Experience resulting in improved Customer Satisfaction scores. • Participate in the customer service industry network to understand emerging initiatives, benchmark performance where applicable and position Uisce Éireann as a customer service reference point within the Irish utility group. • Manage contact quality programme and conduct regular voice of the customer sessions with front line advisors. • Work to reduce silos across the organisation to support improved turnaround times and customer outcomes for complaints, escalations and LRSD/ERSD. • Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues. • Development and generation of regular reports on KPIs and present findings to the Customer Service and Complaints Resolution Technical Manager. • Develop and Implement quality assurance procedures to ensure consistent service quality. • Ensure adherence to Uisce Éireann policies, procedures, and compliance standards. • Stay updated on industry regulation and ensure the team operates within legal boundaries. • Support the on-call rota if required. General Duties and Responsibilities • Collaborate with key internal stakeholders across the UÉ business • Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. • Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. • Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. • Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team. • Other duties as required. Knowledge, Skills and Experience: • Relevant third level qualification and or accreditation is desirable and or relevant experience • A minimum of 5 years’ Experience in the water, utilities or similar industries is desirable • Strong background in upholding organisational values through decision-making and constructive actions. • Demonstrated people management experience, with strong people, change management and conflict resolution skills. • Experience in encouraging teamwork and knowledge-sharing to enhance team performance. Evidence of motivating colleagues to achieve shared goals and improve outcomes. • Highly motivated individual, working to the highest professional standards and with proven ability to deliver results. • Strong analytical skills and ability to identify and analyse problems and potential improvements and propose and implement solutions. • Microsoft Excel proficiency and reporting experience desirable. • Experience in a similar customer service and escalation management role desirable. • Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements. • Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job. • Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives. The closing date for receipt of applications for this vacancy is 19/03/2026. Please note that applications submitted after this closing date will not be accepted. *Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Medical Administrator
Alliance Medical are recruiting for a Medical Administrator to join our busy and friendly team at our centre in Cork city. The role will involve booking & checking in patients for their Radiology scans in the centre. This is a great opportunity to be part of a high-performing, compassionate team providing vital diagnostic imaging services for patients. This role is ideal for someone who thrives in a fast-paced, detail-focused environment, has excellent communication skills, and is passionate about delivering outstanding care in a healthcare setting. Contract: Part-time, Permanent Candidate is required to be flexible between Mon-Saturday, 7am - 8pm. Key Responsibilities:
Warehouse Operative
EPS Group are seeking a dependable Warehouse Operative (Goods In) to join the team on a temporary basis. This role will support the smooth running of warehouse operations, with a strong focus on goods receiving, stock accuracy and coordination with internal teams and suppliers. The successful candidate will be organised, safety-conscious, comfortable using IT systems and able to work effectively as part of a team while contributing to continuous improvement initiatives within the warehouse.. Responsibilities:
Urgent Care Administrator
About us Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success.Leading the way in private healthcare, we now offer an extensive range of healthcare services, including: urgent care, planned care, primary care, health screening, hospital @ home, women’s health, digital health, out of hours emergency dental care, and nurseline 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals. What we offer In addition to offering a competitive basic salary, the offer comes with the following benefits:
General Operative
We are seeking an enthusiastic and energetic General Operative to join our Warehouse Team on a full-time basis at Barry Group. The position will be 39 hours per week and will be based in Mallow, Co. Cork, at Barry Group Head Quarters. Role Purpose: Barry Group is an Equal Opportunities Employer
Information Officer
Responsible to: Reporting to the Development Manager on a day-to-day basis. Purpose of the job: The provision of information, advice and advocacy services to members of the public and assisting the Development Manager in the work of the information service. Main Duties: Full terms and conditions are contained in a Staff Handbook, which is issued with and forms part of the Employee Contract at CIS.
Human Resources Generalist
We are seeking a proactive and professional HR Generalist to support our people and managers across all group companies. This role is based out of our head office in Mallow, Co. Cork. Purpose of the Role: The HR Generalist supports the effective delivery of HR services across EPS Group’s jurisdictions. The role provides guidance on employee relations, oversees core HR operations, ensures legislative compliance, and contributes to HR projects that enhance employee engagement, organizational capability, and operational efficiency. Key Responsibilities: Employee Relations & Performance Management We welcome speculative applications from individuals of all levels. If you are interested in working with us but are not sure if the role above is for you, please feel free to get in touch for an informal discussion about what we do and what you could bring to the team. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, please let our recruiting team know.
Warehouse Operative
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Are you a warehouse operative looking for a challenge, high energy and love learning every day? We are looking for Warehouse Operatives who are ambitious and match our values (performance, trust, respect, grounded and belonging). You’ll be picking in all of our different product categories. We can provide set days off to support your work life balance and a training plan which will get you up to speed. We rely heavily on your input and effort and in return you’ll receive a competitive hourly rate! What you'll do Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Administrative Assistant To Sector Manager
Qualifications and Particulars of Employment 1. Tenure of Employment Permanent Part-time [0.8WTE -56h per Fortnight] and pensionable 2. Probationary Period A probationary period of 11 months applies to this role 3. Qualifications and Experience a) Each candidate for the appointment must possess: (i) Have satisfactory experience as a Clerical Officer in the Corlann, HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 OR (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish¹. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination OR (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction. OR (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI) Note¹ Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level paper is not acceptable. Candidates must have achieved these grades on the Leaving Certificate Established programme or the Leaving Certificate Vocational Programme The Leaving Certificate Applied Programme does not fulfil the eligibility criteria AND b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability and administrative ability), for the proper discharge of the office. c) Have good communication and interpersonal skills and an ability to deal with the public and work as part of a team. d) Have 3 years post qualification experience of working in an administrative / office environment and previous experience of working within the Medical/Health Service would be desirable. e) Have excellent organisational and co-ordination skills. f) Have ability to maintain a high level of confidentiality. g) Have commitment to teamwork. h) Have ability to be flexible and work on your own initiative. i) Have confidence, interested and enthusiastic and possess a friendly and positive approach to service users and staff. j) Have full driving licence which qualifies you to drive on Irish roads is essential 4. Remuneration: €36,109 - €55,463 including 1 LSI (1/2/26). Pro-rata if working part-time hours * Successful candidates are required to submit all documentary evidence outlining any relevant experience within 3 months of starting date. Failure to do so will mean that any incremental credit due now will only be paid from date of submission of documents. 5. Hours of work: 28 hours per week part-time hours – 56 hours per fortnight 6. Pension Scheme The Corlann Services Contributory Superannuation Scheme which is linked with the Nominated Health Agencies Superannuation Scheme or Single Public Service Pension Scheme (whichever is applicable) will apply to this appointment and the person appointed will enter the said Scheme as and from the date of taking up employment. 7. Health Each candidate for and any person holding the appointment must be free from any defect or disease which would render him/her unsuitable to hold the appointment, and must be in a state of health as would indicate a reasonable prospect of ability to render regular and efficient service. To satisfy this qualification, the successful candidate will be required to undergo a medical examination by a medical practitioner nominated by the employing authority 8. Duties The general duties of the appointment are as described in the attached Job Description. 9. Note re Canvassing Any attempt by candidates themselves or by any person(s) acting at their instigation directly or indirectly, by means of written communication or otherwise to canvass or otherwise influence in the candidate’s favour any member of the staff of Corlann South Serivces or person nominated to interview or examine applicants, will automatically disqualify the candidates for the position they are seeking. 10. Garda E-Vetting Clearance / Police Clearance Garda E-Vetting Clearance is a requirement for employment in the Corlann South Services. Police Clearance is also required for candidates who have lived abroad for over six months. 11. Annual Leave 26 days per annum. Pro-rata if working part-time hours. The annual leave is planned by prior arrangement with her/his Line Manager. 12. Notice At least one month’s notice, in writing, is required of intention to resign from the post during probationary period. Salary Scale €36,109 - €55,463 including 1 LSI (1/2/26). (Pro-rata if working part-time hours) ( The person appointed may be allowed to enter the scale above the minimum, depending on qualifications and experience ). ETHOS The core values of our services have always been the dignity and humanity of each person. How these are expressed has evolved over time with our greater understanding of the rights of all people with a disability, with the changing hopes and expectations of the individuals and families with whom we work, and with the growing expertise of all associated with our services. MISSION Corlann is an inclusive, progressive organisation committed to the people we support and their right to lead full and valued lives as equal citizens. Inspired by the ethos of the Brothers of Charity, we promote the values of dignity and respect for each person and we recognise the right of each person to fully participate in the cultural, spiritual and religious heritage to which they belong. VISSION Working together we seek to create supports and to shape communities where people we support are valued and equal citizens Person Specification The person appointed will be required to have an understanding and respect for working according to the mission and ethos of the Corlann Service. This requires a personal commitment to the vision expressed both in words and in style of working. The person appointed will be flexible, innovative and provide an efficient secretarial/administrative service. The role is characterised by providing a confidential and supportive environment in which the Manager may efficiently and effectively conduct the business of the area. QUALIFICATIONS, EXPERIENCE, SKILLS & ABILITIES The person appointed will be required to have an understanding and respect for working according to the Mission (see attached) and Ethos of the Corlann Service. This requires a personal commitment to the vision, expressed both in words and in style of working. General Statement of Duties and Responsibilities
Day Service Support Worker/care Assistant
REFER TO ATTACHED JOB DESCRIPTION FOR FULL DETAILS . Day Service Project Support, 35 hours per week over 5 weekdays, Permanent Contract L’Arche Cork is recruiting for the position of Project Support to enhance the work of the day service team in meeting the needs of adults with intellectual disability (ID). A vital component of the role is to offer individualised care and support, ensuring activities are available to people in accordance with their expressed preferences, individual capabilities, and also their specific needs, aligning with New Directions standards for person-centred practice. The position calls for administration of medication and personal care and is, thus, needs-led, requiring enthusiasm and initiative, together with the ability to foster positive relationships. Expectations of the role of the Day Service Project Support: · To be responsive to both service needs and individual needs, (including personal care needs), and to work as directed within the day service team · To build trusting, Person-Centred, relationships with the people you support · To encourage and support adults with ID to participate in activities of interest both within and outside of the L’Arche community, promoting independence and positive risk-taking · To communicate regularly with the day service team to ensure effective sharing of information, safeguarding, planning and risk assessment Requirements for the role: · A minimum QQI Level 5 qualification in social care or equivalent qualification · Minimum 2-years’ relevant experience in a care or disability environment · To work on own initiative and also as part of a team, to be solution-focused and needs-led, with the ability to contingency-plan · Ability to manage behaviours that may challenge · Commitment to best practice, legislation, and to L’Arche policy, especially regarding safeguarding, upholding confidentiality, and accountability · A working knowledge of New Directions Standards for Adults with Disabilities and the National Framework for Person Centred Planning in Services for Persons with a Disability · Full clean driving licence – local driving is an essential part of the role · The post is subject to Garda vetting Salary scale: HSE Health Care Assistant 29,403-44,190 Euros per annum DOE , pro rata . Please refer to Job Description for further details. Queries should be directed to the Day Service Co-Ordinator, Meadhbh Furlong, on 021-431-8880. If you believe you have the necessary enthusiasm, competencies, and experience for this role, please submit your letter of application and C.V. via Rezoomo. The closing date for applications is Monday 30th March at 5pm.
