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Aha Customer Support Advisor - Norwegian Speaking

AppleCork

Summary Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to customers and to commit to making Apple an iconic technology company. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a problem solver and who can build rapport easily with customers? You exceed their expectations with your mentorship, knowledge, and real passion for technology. You’re enamored by the way things operate, and be able determine how technology works when things go wrong. You have excellent verbal and written social skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next AppleCare Advisor. We’re committed to helping employees explore their potential. Do you think you have what it takes? Key Qualifications

3 days ago

Project Manager

AppleCork

Summary Apple Customer Support Programs is looking for a Project Manager to influence the design & implementation of system improvements, business processes and reporting to support service across all products, channels and regions! This includes demonstrating a leadership role in sophisticated, multi-phased projects; managing multiple projects and business partners at the same time; working with others in identifying scope, schedule and critical metrics, supervising progress against goals; establishing standard reporting and forums with an ability to summarize findings/status/alerts to the core teams and senior level executives. The successful candidate should have experience with continuous process improvement, excellent communication and interpersonal skills, an ability to work with cross-functional teams/owners and lead with limited information or oversight. They will relate to all project teams and become a trusted advisor and mentor to business partners, leading and executing with partners and providing EMEIA and Global management with accurate assessments of project and process approaches, issues and risks with corresponding recommendations. They will look beyond the current process and define/implement processes that align to the organizations strategic goals, while also addressing potential future business needs. The ideal candidate for this position will have very strong leadership and influencing skills as well as business analysis skills. Key Qualifications Description - Responsible for ensuring that new product repair strategies/programs and information system projects are appropriately developed to effectively meet requirements and are completed on time. - Demonstrates a high level of understanding of the project lifecycle (globally) and is able to effectively communicate project status and requirements. - Reviews business requirements, ensures clarity, and establishes goals and expectations for services requested. - Coordinates and participates in User Acceptance Testing and documentation of processes. May be required to run UAT from an AppleCare perspective on large projects affecting many areas across Apple. - Anticipates potential problems and works proactively to provide and implement solutions to a wide range of issues, mostly with cross-functional aspects. Negotiates and sets expectations with team members and management. - Results-focused: meets commitments and drives closure to open items. - Supports key business objectives. Develops innovative solutions, systems and products to support AppleCare objectives. - Questions unexplained details and resistance to change - Manages the EMEIA portfolio of projects. Works with IS&T, BPR (Business Process Reengineering), SMEs, UAT teams, and Project Managers to understand business impact of projects, critical metrics, resource implications, etc. - Works with Team managers to ensure resources are available to support EMEIA pipeline of projects. - Communicates project statuses to EMEIA management team, and ensures project managers have mitigation plans in place to minimize risk.

3 days agoTemporary

Aha Customer Support Advisor - Swedish Speaking

AppleCork

Summary Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to customers and to commit to making Apple an iconic technology company. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a problem solver and who can build rapport easily with customers? You exceed their expectations with your mentorship, knowledge, and real passion for technology. You’re enamored by the way things operate, and be able determine how technology works when things go wrong. You have excellent verbal and written social skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next AppleCare Advisor. We’re committed to helping employees explore their potential. Do you think you have what it takes? Key Qualifications

3 days ago

Technical Operations Manager

AbbvieCork

About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Want to have a thriving career? We OFFER that. Ready to drive innovation? We OFFER that too.  Welcome to AbbVie! At AbbVie, we offer you the resources and a global reach to empower your innovative mindset. From day one, we’ve known it takes teamwork and collaboration to develop the scientific breakthroughs, innovative pipelines, and therapies that change millions of patients’ lives around the world. In short, we know it takes “you” to make those ground-breaking advancements happen. We take pride in serving and supporting our communities and protecting the environment, making a lasting impact that's felt within healthcare and beyond. We are now recruiting a Technical Operations Manager to be part of our Senior leadership team in our Cork multiproduct biopharmaceutical drug product manufacturing site. Reporting directly to the Site Director, you will be responsible for leading new product Introduction to the site, , process performance, control, improvement, innovation, and technical support. In this role you will be part of a global community of leaders who coach and mentor diverse teams of scientific technical experts; developing their knowledge and ability to collaborate to ensure we deliver our promise to our patients.  Are you ready to lead such a team? Then read on…. In this role, you will  • Coach and mentor a team of technical scientific and engineering experts who support the technical transfer and commercial manufacture of our products • Be part of the senior leadership team responsible for delivering on the site’s strategic plan, ensuring we meet our customer, quality, safety and financial goals • Partner with site leadership peers in Operations, Engineering, Business Excellence and Quality to ensure process improvements and innovation are delivered in a collaborative, effective manner • Develop your team as a high performance team - partnering and building on their capabilities to deliver a world class service for the site • Be the technical leader advising and influencing the strategic technical future of the site – developing the site strategy for new technology application and knowledge development • Lead new product and technology transfer activities aligned with the business objectives • Strategically position the site to attract new products from the pipeline or through CMO opportunities • Drive and deliver on performance KPI’s – safety, quality, production and financial Qualifications So, what education and experience do you need to be this leader? • You will have a MSc and ideally a Ph.D. qualification in Science, Engineering or Pharmacy  • 7-10 years experience in a leadership position within the biopharmaceutical industry • Demonstrated project management experience  • Strong people management & problem-solving abilities. • Ability to work on own initiative while leading and developing your team • Lean six sigma qualification preferred Does this all sound like the right role for you? Then come join AbbVie! AbbVie is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for patients and being part of an inclusive work environment.  Travel Yes, 5 % of the Time Job Type Experienced Schedule Full-time Job Level Code IC Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

3 days agoFull-time

IT Graduate

PepsicoCork

We are currently looking for an IT Graduate to join our IT team in Carrigaline on a 24month basis.Position Purpose and Primary AccountabilitiesWe are the concentrate team in PepsiCo (PGCS) working across the Beverage, Nutrition and Snacks categories to deliver concentrate for many of PepsiCo’s mega brands including Gatorade, 7Up and Pepsi. We are at the heart of PepsiCo products, sourcing ingredients to manufacture more than 1,200 recipes for our brands. We are a global organisation, situated in 16 locations across 9 countries offering careers in various functions from Manufacturing, Supply Chain, Procurement, Quality, Finance, R&D, HR and IT. We want team members who can collaborate in our fast paced global organisation and are passionate about creating and delivering much-loved household brands to markets across the world. Our Information Technology (IT) team is going through an exciting time. PepsiCo is transforming the way we use technology across all areas of the business, and IT act as our partners, advisers and service providers on this journey. Many of our IT roles have an international focus, and support internal clients across multiple countries, helping them to identify, deploy and optimise the technology needed to deliver outstanding results. Do you have a passion for solving business challenges by leveraging technology? If so we could take your talents to a whole new level. Applications are invited for the 24-month fixed term position of an IT Graduate in the PepsiCo Ireland IT Graduate program. The program provides an IT graduate with first-hand practical experience in supporting all aspects of a dynamic exciting business, working across global IT teams and partnering with world class IT providers. Each IT graduate is given exposure to best in class technology, applications, and systems. The successful candidate will work with the PepsiCo IT Teams supporting its operational activities in Cork and in other PepsiCo/PGCS plants located in North/South America and Asia. IT functions include – Business Application Development & Delivery, Infrastructure and Network Support, Security/Compliance, Service Management and End User Services. The IT Graduate Program is a 2-year program where each graduate is offered two separate assignment rotations underpinned by PepsiCo’s world class training and development programs. We are currently seeking a new graduate to join the program with their first rotation being part of the Security Controls Graduate to join the SAP Security Team. Activities included but not limited to the following: PepsiCo products are enjoyed by consumers one billion times a day in more than 200 countries and territories around the world. PepsiCo generated approximately $63 billion in net revenue in 2016, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales. At the heart of PepsiCo is Performance with Purpose – our fundamental belief that the success of our company is inextricably linked to the sustainability of the world around. We believe that continuously improving the products we sell, operating responsibly to protect our planet and empowering people around the world is what enables PepsiCo to run a successful global company that creates long-term value for society and our shareholders. For more information, visit www.pepsico.com. #LI-IRELAND Relocation Eligible: Not Applicable

3 days agoGraduate

Field Service Engineer

StrykerCork, Cork

Stryker are looking to hire a Medical Equipment Field Service Engineer to support Stryker particularly focusing in the Munster/South Leinster region The successful candidate will spend approx. 70% of their time at medical centres, hospitals, surgeries etc maintaining and repairing some of Stryker’s high tech equipment including defibrillators, high tech beds & chairs, and the role will cover both electrical and mechanical (to a much lesser extent) work. The rest of the time will be spent travelling between sites and visits and working remotely. This work would suit someone with a strong background in working with modern electro-mechanical equipment from any discipline. Candidates need not have a background in the medical sector, but must be willing and comfortable in spending the majority of their time in hospitals or similar environments. We’re looking for someone who is self-motivated and organised with a high level of customer service and accountability. The successful candidate will have full use of a Stryker company vehicle. What Are We Looking For: Analytical problem solvers . People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. Dedicated achievers . People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. Curious learners . People who seek out cutting-edge research and information to expand and enhance their ability to be ready for what’s next. Self-directed imitators . People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. What You Will Do: The successful candidate will be a Medical Field Service Engineer for Stryker based in Ireland. Key responsibilities will involve attending customer calls in a timely manner and providing a high quality level of service to all of Stryker's key customers in your specific catchment area. The ideal candidate will be someone who is self-motivated, customer focused and an excellent problem solver. What You Need:

3 days agoFull-time

Casual Security Officers

G4SCork€11.65 per hour

G4S Secure Solutions (Ire) are currently recruiting Casual Security Officers with or without experience for our client's site's based in the Cork area for an immediate start. This role will service a variety of clients including residential, corporate and retail so the ability to have access to a reliable vehicle is required for the role, full trainig will be provided.  €11.65 per hour, Sunday and Bank holiday premium Main purpose of position: To protect our client's property, people and/or assets by providing security services to a specific site in direct accordance with the site procedures and policies Main Responsibilities:

4 days agoPart-time

Technician I

StrykerCork, Cork

23 month Development Assignment Who we want Who is Stryker Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at www.stryker.com. In February of 2019, Stryker Corporation (NYSE:SYK) announced that for the sixth consecutive year has been named as one of the 2019 FORTUNE 100 Best Companies to Work For ranking 11 out of 100.

4 days agoFull-time

Pkg SQA

PepsicoCork

Key EUROPE SQA Packaging team member responsible for building rPET resin supplier capability to be in full compliance with PEP standards, methods and way of operating, ongoing supplier performance monitoring (Incidents/ Regulatory change impacts), supplier program management. This will involve on-site audits of rPET resin supplier sites in Europe or remote assessment using established tools and processes. The role will require working cross functionally, typically with Packaging Development, Quality Assurance Teams, Global Procurement, Supply Chain Ops, Regulatory Affairs and Europe Food Safety team. Job Accountabilities: Relocation Eligible: Not Applicable Job Type: Pipeline

4 days ago

Airbnb- Customer Support Specialist- English

Telus InternationalCork

About TELUS International  This is a unique opportunity to join Telus International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.  You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about Telus International .We can offer a promising career with lots of opportunities to progress within the company. We believe in supporting talent and encouraging our employees to grow and succeed . Position Overview Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To support brand mission you will go the extra mile to support all who interact with Airbnb , as the main objective is giving its all in everything the brand touches for the maximum experience of its customers. Competencies and Responsibilities ● Customer Support - Operational Beauty is one of Telus International (former Voxpro) that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the internal colleagues. Always aiming to deliver outstanding support to the Airbnb community and going above and beyond in your day to day duties. ● Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in the Airbnb project, you will answer inbound calls and emails from customers and providing support in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. ● Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. ● Communication - You will be able to communicate effectively and efficiently with all Airbnb users who are seeking your help or advice. Your communications skills are critical for strengthening the existing relationship between Airbnb brand and existing hosts as well as leaving all the guests satisfied with the services that Airbnb has to offer and leaving the users longing for more to come. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best everyday to achieve. Min Requirements: - Fluency in English -Ability to work shifts (8 hour shift a day between 7am-11pm, Monday to Sunday) -Strong Wifi Connection Min 5Mbps - Previous customer support experience is an advantage - Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones - Willing to work full time on shifting schedules - Basic computer and internet navigation skills - Good communication skills with strong customer focus We offer:  - Stable job - permanent labor contracts -- Relocation packages for candidates moving from outside Ireland - Tenure salary increases - Multiple bonuses: performance based, language allowance - Great rewards for referring your friends: consistent bonuses and prizes - International career - regular training and international career opportunities - Multilingual exposure - improve your spoken and written language skills - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long - Private medical insurance coverage (tenure based)– we work with one of the best suppliers- VHI where you will benefit from a Professional Package - Bike to work tax relief - Pension scheme -Maternity and Paternity leave -Onsite Doctor -Subsidised Canteen TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values: At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

4 days agoFull-timePermanent
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