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Senior Information Officers

Citizens Information ServiceCork€35,831 - €48,333 per yearFull-time

Senior Information Officer - Job Description Purpose of the job: The Senior Information Officer role is comprised of two central functions, with working hours divided equally between the following responsibilities:  To deliver information, advice and advocacy at a high level to members of the public in a designated service area.  To coach, mentor and support Information Officers to ensure that all customer-service quality objectives and standards are met. Reporting to: The Development Manager Main Duties and Responsibilities: Information, Advice and Advocacy  The direct delivery of face to face information, advice and advocacy services to the public at a complex level, in the core areas of Citizens Information Service provision, including social welfare, employment, housing, consumer, immigration and disability rights, in line with the Citizens Information Board guidelines for the provision of Citizens Information Services (CIS).  Maintain comprehensive and up-to-date knowledge of relevant legislative and policy developments in the core areas of Citizens Information Service provision.  Maintain an active advocacy caseload and provide complex advocacy to CIS serviceusers, including representation at fora including the Social Welfare Appeals Office, Workplace Relations Commission, and Residential Tenancies Board.  Operation of query management, advocacy case management and data collection/statistical analysis systems. Coaching and Mentoring  Coach and mentor staff in the development of their information, advice and advocacy skills, ensuring that all members are working to achieve service objectives and delivery targets and the delivery of a high quality professional service.  Provide regular updates and briefings to Information Providers on legislative, policy and administrative changes relevant to the provision of information and advocacy.  Assist Information Providers to identify, record and report on social policy issues and provide regular social policy updates and briefings to the Information Provider team.  Provide information in a variety of formats to outside agencies and community organisations as and when required and to support the Information Providers in developing these skills.  Provide regular reports to the Development Manager and Information Providers team. 6 Funded and supported by the Citizens Information Board 5 September 2019  Support the Development Manager to allocate the service’s advocacy caseload efficiently, including external referral and engagement with the Advocacy Support Worker (ASW) as required. Service Delivery  Contribute to the development and implementation of policies and procedures as required.  Comply with GDPR policies and procedures and all other legislative and policy requirements.  Engage with CIB and other stakeholders as required.  Lead and/or participate in projects as required by the Development Manager.  This list is not exhaustive but serves to reflect the nature of the responsibilities included in the role.  Given the nature of the organisation and the need to respond to customers’ needs on an ongoing basis, the role is subject to change over time. Quality  Contribute to and implement any quality control measures required for information, advice and advocacy ensuring a common quality standard is applied across the relevant service. This will involve direct observation and review of Information Providers.  Provide regular reports to the Development Manager regarding quality control issues. Identify training requirements within the Information Providers team and support the implementation of ongoing training programmes.  Support the Development Manager to conduct regular advocacy case reviews to ensure professional standards are met in adherence with ASW programme best practice. 7 Funded and supported by the Citizens Information Board 5 September 2019 Senior Information Officer - Person Specifications Essential Educational Qualifications and Attainments A relevant recognised qualification at degree level or a combination of a relevant recognised diploma qualification & equivalent professional experience Desirable Educational Qualifications and Attainments Training/qualifications in one or more of the following areas:  Coaching and Mentoring Quality Assurance  Advocacy  GDPR  Social Policy Essential Knowledge, Skills and Experience  At least 3 years’ full-time (or equivalent part-time) experience in an information, advice and advocacy giving role within, or comparable with, the Citizens Information Services.  Excellent oral and written advocacy skills in areas such as: o social welfare, o employment o housing o consumer affairs o immigration  Commitment to high-quality customer service and continuous service quality evaluation and improvement.  Strong capacity to support an information team in the context of a fast-paced working environment, and ability to be flexible in approach.  Sound analytical, critical thinking and decision-making skills  Ability to analyse statistical information, and to prepare and present operational reports.  Strong IT skills.  Capacity to liaise at a high level with other public services or NGOs other Citizens Information channels, with the Department of Employment Affairs and Social Protection, and with other service providers.  The highest standards of honesty and integrity.  The ability to deal with change and challenging situations. Desirable Knowledge, Skills and Experience  Coaching and mentoring experience in a front-line service delivery setting  Experience working in the community / voluntary sector  Use of information systems and resources

3 days ago

Regional Administrators

Citizens Information ServiceCork€27,844 - €41,093 per yearFull-time

Regional Administrator - Job Description Purpose of the job: The primary role of the Regional Administrator is to provide and ensure high-level administrative support to the CIS Regional Manager. The Regional Administrator will assist the Regional Manager and Board of Directors as appropriate in the work of the CIS and the development of its services, and will ensure the maintenance and development of high quality administrative systems and practices throughout the organisation. Reporting to: The Regional Manager Overview: The Regional Administrator will take primary responsibility for ensuring the development and maintenance of efficient, effective and carefully documented systems and practices across a range of key areas, and will ensure organisational compliance (under the direction of the Regional Manager) with all relevant legislation and with the requirements of the Citizens Information Board. These areas to include: Main Duties and Responsibilities Financial Administration  To prepare and maintain, in cooperation with the Regional Manager and Board of Management, full and proper financial records of all transactions carried out on behalf of the company and where appropriate, preparing weekly payroll, bank transactions and submitting PAYE/PRSI returns.  Monitor income and expenditure and assist Manager with preparation and monitoring of budgets  Undertake all bookkeeping responsibilities, including payments and invoicing  Liaison with creditors, debtors and financial institutions  Monitor financial compliance and record-keeping as per Citizens Information Board (CIB) financial controls and any national/public sector guidelines/requirements applicable to Citizens Information Services  Prepare regular financial reports (as per CIB reporting requirements, and as required by the Regional Manager, Treasurer and Board of Management) Company Governance  Provide administrative support in relation to CIS Board Meetings, including organisation of meetings; distribution of documentation; maintenance of contact lists; minute-taking if required – Board and Sub Committee Meetings; General Meetings (AGM/EGM)  To prepare and assist in the collection of data for the monthly, quarterly and annual reports. 6 Funded and supported by the Citizens Information Board 13 September 2019 V2  Assist the Regional Manager with the production of reports as may be required – for submission to the Board of Management, Citizens Information Board and other internal and external bodies  Prepare and file correspondence on behalf of the Regional Manager and Board of Management  To be responsible for the compiling and collating of statistics for the Company and the Citizens Information Board.  Maintain a contracts register for the company Office Management  To provide secretarial and administrative support, including typing, record keeping, filing, input and maintenance of data information etc. as required, in compliance with company’s responsibilities under Data Protection law and the GDPR  Ensure the day-to-day running of the office is carried out in a professional and efficient manner, including responsibility for ensuring:  Adequate stocks of stationery and supplies  Maintenance, cataloguing and effective/accessible storage of an adequate stock of information resources  Ordering, auditing and maintenance of equipment  Effective storage systems and office layout  Liaising with contractors as required Other Responsibilities  Update the Regional Manager on a regular basis with respect to key administrative tasks and targets  Undertake training and development to maintain and improve performance and assist in identifying self-training and support needs  Attend seminars and meetings when directed by the Regional Manager and the Board.  Provision of reception cover during opening hours of the service if required.  Such other administrative duties as might be assigned by the Regional Manager.  Liaison with Citizens Information Board and external service providers re all issues relating to ICT hardware and software 7 Funded and supported by the Citizens Information Board 13 September 2019 V2 Regional Administrator - Person Specifications Essential Educational Qualifications and Attainments  Good general level of education - Leaving Certificate or equivalent  Training with respect to financial administration and/or proven experience in financial administration/support Desirable Education Qualifications and Attainments A recognised qualification with respect to one or more of the following:  Financial administration/accounting  HR administration  ICT Essential Knowledge, Skills & Experience  Minimum of 3 years’ experience in financial administration, book-keeping, and one or more of the areas detailed in the job description above  Extensive ICT experience, to include high-level skills in all Microsoft programmes and computerised accounts, e.g. SAGE  Ability to provide comprehensive secretarial and administrative support to the Regional Manager and Board  Very strong organisational and ability to meet agreed work objectives on your own or as part of a team  Excellent written, communication and numeracy skills  Capacity to operate data storage and retrieval systems for reporting purposes (e.g. HR records management, customer feedback systems, etc.)  Self-motivated, flexible and reliable  Maintenance of the highest standards of honesty and integrity Desirable Knowledge, Skills & Experience  Senior administrative experience in a medium size organisation comparable with the Citizens Information Services  Experience/Knowledge of the Citizens Information Services and / or company governance structures Ability to work in a busy office, retaining focus at all times, and to prioritise workload accordingly.

3 days ago

Assistant Staff Officer

Cork City CouncilCork€28,049 - €45,554 per yearPermanent

THE ROLE The Assistant Staff Officer is a support or supervisory position within the Council and is assigned responsibility for the day to day operation of a work area, section or team. The Assistant Staff Officer works as part of a team, supporting managers and colleagues to meet work goals and objectives and to deliver quality services to internal and external customers. The post holder will be responsible for the implementation of work programmes to achieve goals and targets set out in Departmental and Team Plans. The Assistant Staff Officer is expected to carry out their duties in a manner that enhances public trust and confidence. Duties The following is a non-exhaustive list of key duties and responsibilities which may be assigned to an Assistant Staff Officer: • To support the line manager to ensure the section or department work programmes are implemented to deliver on the Council’s Corporate Plan and operational matters. • To communicate and liaise effectively with employees, supervisors and line managers in other sections, and customers in relation to operational matters for their section or area of work. POST OF ASSISTANT STAFF OFFICER • To prepare reports, correspondence and other documents as necessary. • Use all technology and equipment as required. • To organise and facilitate internal and external meetings and participate and engage in discussions as appropriate. • To provide assistance and support in the delivery of projects as required. • To ensure high levels of customer service, responding to queries and requests for information in a professional and courteous and timely manner. • To support the line manager to communicate, implement, and manage all change management initiatives within the relevant area of responsibility. • To supervise employees within their team or programmes of work within their area of responsibility, providing support to team members or colleagues as required and through participation in the Performance Management Development System. • To complete all essential training successfully. • To participate in corporate activities and responsibilities appropriate to the grade. • To be in compliance with Health and Safety legislative requirements, policies and procedures and safe systems of work. • To deputise for the line manager or equivalent. • To undertake any other duties of a similar level and responsibility, as may be required or assigned, from time to time. The above specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. QUALIFICATIONS FOR THE POST The Minister for Housing, Planning, and Local Government has declared that the qualifications for the position of Assistant Staff Officer shall be as set out hereunder: - 1. Character Each candidate must be of good character. 2. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Education, Training, Experience, etc. Open Recruitment (Panel A) Each candidate must, on the latest date for receipt of completed application forms – POST OF ASSISTANT STAFF OFFICER (i) (a) Have obtained at least Grade D (or a Pass), in Higher or Ordinary Level, in five subjects (or four subjects if Irish is included) from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme including Irish and/or English and one of the following: Mathematics, Accounting, Business Organisation or Economics, and (b) Have obtained at least Grade C (or Honours) in higher level (or Honours) papers in three subjects in that examination (or two subjects if Irish and/or one of the following is included: Mathematics, Accounting, Business Organisation or Economics) or (ii) Have obtained a comparable standard in an equivalent examination, or (iii) Hold a third level qualification of at least degree standard, or (iv) Be a serving employee in a local authority, health board, vocational education committee in the State, institute of technology, the General Medical Services (Payments) Board, St. James's Hospital Board, Beaumont Hospital Board, An Bord Altranais, the Local Government Computer Services Board, the Border, Midland and Western Regional Assembly or the Southern and Eastern Regional Assembly and have satisfactory experience in a post of Clerical Officer or an analogous post. Common Recruitment Pool (Panel B) Each candidate must, on the latest date for receipt of completed application forms – (i) Be a serving employee and have at least two years satisfactory experience in a post of Clerical Officer or analogous post in one of the organisations set out in paragraph (iv) above. 4. Desirable Skills The ideal candidate will:  Ability to demonstrate capacity in the following competency areas, Delivering Results, Personal Performance and Personal Effectiveness  Knowledge and understanding of the structure and functions of local government.  Knowledge of current local government issues.  Understanding the role of Assistant Staff Officer.  Relevant administrative experience.  Experience of working as part of a team.  Experience of preparing reports and correspondence.  Knowledge and experience of operating ICT systems. POST OF ASSISTANT STAFF OFFICER PRINCIPAL CONDITIONS OF SERVICE Salary The salary scale for the position of Assistant Staff Officer is: €28,049 - €29,966 - €32,850 - €34,646 - €36,218 - €37,736 - €39,786 - €41,271 - €42,777(Max) €44,163(LSI 1) - €45,554(LSI 2) Applicants should note that entry point to the salary scale will be determined in accordance with circulars issued by the Department of Housing, Planning, & Local Government. The rate of remuneration may be adjusted from time to time in line with Government pay policy. The salary shall be fully inclusive and shall be as determined from time to time. The awarding of increments is subject to satisfactory service. Holders of the office shall pay to the local authority any fees or other monies (other than their inclusive salary) payable to or received by them by virtue of their office or in respect of any services which they are required by or under any enactment to perform. Duties In accordance with Section 159(3) & (4) of Local Government Act 2001 an employee of the local authority shall perform the duties of the office and give the local authority under the general direction and control of the Chief Executive or of such other officer as the Chief Executive may from time to time determine, such appropriate services of an executive, administrative or management nature as are required for the exercise and performance of any of its powers, functions and duties and to exercise such powers, duties and functions as may be delegated to him or her by the Chief Executive from time to time including the duty of servicing all committees that may be established by the local authority and such duties as may be required in relation to the area of any local authority. The holder of the office will, if required, act for an officer of a higher level.

4 days ago

Hardware Engineer


Hardware Engineer General Summary: Responsible for the technical management and manufacturing readiness of hard disk and solid state drives under the software stack of the Dell-EMC storage and server O/S. Assignments include full supplier management, firmware qualification, and steady state regression testing. Responsible to define and document requirements, manage the supplier activity, develop and execute a comprehensive firmware qualification plan that includes elements of software characterization testing, hardware characterization testing, and test tool development utilizing programming skills. Establishes systems and procedures to ensure and enhance overall hard drive or Solid State drive quality. Responsible for System Integration testing, debugging and troubleshooting of firmware bugs and issues by analyzing extensive drive and system traces and logs and become protocol trace analysis experts in the areas of SAS/S-ATA and NVMe interfaces. PRINCIPAL DUTIES AND RESPONSIBILITIES: Competitive salary Cork Ireland Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Hardware Engineer on our [Engineering Development] team in [Cork Ireland].Dell’s reputation for delivering award-winning hardware is legendary and our Hardware Engineering team is at the heart of it. We design and develop analogue as well as digital hardware products – not just computer or network hardware devices but peripherals too. Recognized for our high level of technical expertise in a variety of engineering disciplines, we’re involved across the development lifecycle – from research to the building, testing and delivery of completed products. Innovators in our field, we lead the way in exploring new concepts, approaches, processes, materials and components. Benefits We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.If you’re ready to deliver the next generation of hardware, this is your opportunity to develop with Dell. Closing date: 15 October 2019 . Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here. Job Family:  Engineering Job ID:  R033390

5 days ago

Otter Relations

Otter ProductsCork

Overview Otter Products EMEA is looking for an Otter Relations (Human Resources) Administrator who will provide world-class support to all Otters; embracing a people-based, performance-driven culture based on OtterTude. Intrigued? Keep reading… At Otter Products, our Otters are more than just resources; they are the most important part of the company! Our Otter Relations (Human Resources) department believes better Otters build better business, so we strive to make healthy and happy Otters. Otter Relations is nothing like any HR department you have ever known. This Otter requires a broad-based skill set with a focus on supporting our people-based, performance-driven integrated company culture. Key aspects of the role include: job posting, candidate screening, coordinating the internal interview process and new hire orientation, internal communications, recordkeeping and ongoing otter relations support. An ability to work under pressure and handle multiple tasks with changing priorities is a must. Does this sound like you? If so, Otter Products may be a great place to grow your career! Responsibilities

5 days ago

Customer Implant Warehouse Operator


Key Accountabilities: Facts and Figures Division V2, Global Forwarding, Freight Employment Type Temporary Full-Time Business Unit DHL Global Forwarding Ireland Working Hours 5 over 2 shift pattern: 12 hour shifts 7am to 7pm Location Cork Shift Requirement Mixed Job Type Warehousing, Package Handling & Distribution Relocation Offered None Career Level Operatives Travel Required Responsible for Travel Extent Reports to Warehouse Team Lead Work Permit Required Yes Target Hire Date 9/26/2019

5 days ago

Account Services Management


Account Services Manager, Senior Advisor Competitive salary Cork Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live. People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Account Management Services at Dell, we are looking for a Renewal sales Representative to join our team in Cork . Responsibilities: Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. Closing date: Friday 27th September 2019 Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages. Job Family:  Product-Services Job ID:  R031455

6 days ago

Engineering Intern


AbbVie (NYSE:ABBV) is a global, research-based biopharmaceutical company. AbbVie employs approximately 28,000 people worldwide and markets medicines in more than 170 countries. AbbVie’s Irish operations employ more than 700 people across five sites in Ireland. There are three Manufacturing facilities in Sligo and Cork as well as a Manufacturing & Engineering Services and a Commercial Services office in Dublin. The AbbVie intern programme has been the recipient of the gold, silver (twice) and bronze Intern programme of the year awards from Gradireland over the last four years. We offer a dynamic programme which will ensure interns’ personal and professional development through a rigorous, well-defined assignments, performance management process and opportunities to get to know the business and it’s leaders. From the day one interns participate in on-boarding activities, receive extensive on the job training and participate in professional training courses that give all the tools needed for success. Assignments are structured in such a way as to give the intern the opportunity to make a measurable impact. We are looking for are looking for multiple Chemical Engineering and Mechanical Engineering interns for our Pharmaceutical and Medical Devices sites in Sligo and Cork. Our interns will be based across Operations and Engineering and Technical Operations in both the Biologics, Active Pharmaceutical Ingredients (API) and Drug Product (DP) and Medical Device facilities. Interns will also work on cross functional Continuous Improvement Projects with site and global teams. Interns can also join our culture teams and STEM education outreach ambassador programmes. If you have a preference for a particular role below, mention it on your cover letter, if open to all please say so also. Our Cork Site in Carricktwohill is a Bulk Oral Solid Dose manufacturing site for 4 Chemical and a Mechanical engineering interns. Pharma Chemical Engineering intern x 2 - Core Job Responsibilities

6 days ago

Fraud Investigation Agent

Amazon Ireland Sup Service LtdCork

What we are looking for: If you are just out of college or have experience we want to hear from you. If you love working in a fast paced environment with the determination to progress within the organization this is the job for you.

5 days ago



Summary Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have envisioned - and now can’t imagine living without. Are you excited by the idea of making a real impact? Are you prepared to dream big? Then a career with Apple might be your dream job. We are strengthening our team and are seeking a dynamic Logistics Coordinator to be an integral part of the EMEIA Logistics Team. In this exciting and dynamic role, you will work within Transportation in the Logistics Department, supporting the management of international carriers to EMEIA. If you have strong technical and operational knowledge of transportation operations, then we'd love to hear from you. Key Qualifications Description In this role, you will be the primary support for Apple's Logistics Operations Team. You will monitor, analyse and report on shipment status. You'll run the daily review of shipment handovers from all International product sources, and monitor in-transit status according to prescribed lead times/Service Level Agreement. Maintain and monitor KPIs ensuring each LSP operates to the agreed service levels on a daily, weekly, monthly, quarterly basis. Monitor the LSP’s Global Shipment visibility and reporting performance on a daily, weekly, monthly, quarterly basis Review root cause analysis as issues occur with relevant carrier Be accountable to internal customer facing and planning departments. Monitor loss & damage for any trends and work directly with the LSP to ensure adequate root cause analysis takes place and effective corrective actions happen Develop and execute Standard Operating Procedures (SOP’s) in the logistics network in support of the various business segments and ensure adherence by the LSP Reporting - Provide weekly, monthly and quarterly management reporting. Provide key business management reporting on the transportation network performance. Be responsible for LSP support of New Product Introduction planning and execution. Ensure relevant security procedures and lead times are adhered to prior/during launch Support the implementation of new operational and systemic requirements from the LSP. Work cross functionally with Regional and WW Ops team to introduce, develop and implement new transportation programs. Liaison between LSP, WW & Regional BPR/OEM to ensure improvement projects are supported and completed timely.

5 days ago
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