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An Epic Adventure

We are seeking a highly organized and customer-oriented Remote Client Experience Specialist to oversee and manage the reservation process for our clients. This remote, entry level role is pivotal in ensuring a seamless booking experience while maintaining high standards of customer service and operational efficiency.Key Responsibilities:<ul><li>Manage Bookings: Oversee the booking process, including reservations, scheduling, and client communications.</li><li>Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and handling special requests promptly and professionally.</li><li>Client Relationships: Build and maintain strong relationships with customers, ensuring repeat business and customer loyalty.</li><li>Handle Cancellations/Amendments: Manage booking changes, cancellations, and refunds, ensuring customers are informed and all updates are accurately recorded.</li><li>Provide Recommendations: Offer clients personalized advice, including destination suggestions, accommodation options, and transportation arrangements based on their preferences, budget, and needs.</li><li>Stay Updated on Conditions: Monitor global advisories, restrictions, and safety concerns, informing customers about potential risks or disruptions.</li><li>Offer Guidance: Advise clients on visa requirements, documentation, health precautions, and necessary vaccinations depending on destination.</li><li>Planning: Assist customers in creating detailed itineraries, incorporating must-see attractions, activities, and dining recommendations.</li><li>Cultural Insights and Tips: Provide destination-specific cultural tips, local customs, and etiquette to ensure customers have a smooth and enjoyable experience abroad.</li></ul>Requirements:<ul><li>Experience: Proven experience in a customer service, booking, or scheduling role. Experience in hospitality, customer service, or events is a plus but not required. Entry-level position and training provided. </li><li>Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients.</li><li>Organizational Skills: Strong attention to detail and ability to manage multiple tasks and priorities simultaneously.</li><li>Problem-Solving: Capable of resolving customer issues efficiently and effectively while maintaining a high level of customer satisfaction.</li><li>Technical Skills: Proficient in booking software, CRM systems, and Microsoft Office Suite.</li><li>Time Management: Ability to work under pressure and meet deadlines.</li></ul>Salary: £30000 - £43000 per year

Jobs in Dublin

Jobs in Dublin

Client Experience Coordinator