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Customer Service Administrator

Zurich InsuranceDublin

Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. Your Role As an Customer Services Administrator your main responsibilities will include, but not necessarily be limited to, the following: • Ensuring that our customers come first is a key responsibility of the role • Dealing with clients/members and brokers/employers and other stakeholders over the phone • Processing a number of client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures • Complaints handling • Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work Your Skills and Experience As an Customer Services Administrator your skills and qualifications will include: • Has excellent inter-personal and communication skills, particularly on the phone • Ability to work in a dynamic team environment • Be well organized, results driven and capable of working to tight deadlines • Good working knowledge of Outlook, Microsoft Word, Excel • Third Level Qualification in relevant area ++TBC++ • Is willing to undertake relevant professional qualification that meets Central Bank Minimum Competency Requirements. • Previous experience in a customer facing role and advantage

4 days agoFull-time

Delivery Station Customer Service Associate

AmazonDublin

DESCRIPTION At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfil and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Agent, you will help improve the customer experience by providing them with direct support to ensure our customers receive their packages which have failed or will fail delivery on first attempt. Looking to supply customers with real time information on their parcel, solve the delivery issue and fulfil our customer promise to deliver on time, every time. You are our customer advocate. Key job responsibilities As a Delivery Station Customer Service Agent, you will be responsible for: • Communicating with customers directly on the telephone. • Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved. • Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery. • Providing exceptional attention to detail on every case and issue. • Proactively finding solutions to problems with limited guidance. • Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication. • Communicating effectively with senior leadership to highlight barriers and form solutions. • Working confidently at pace with multiple online platforms and tech systems. • Working in a fast-paced environment, within a restricted time frame. • Working a Full-Time (40+ hours per week) schedule • Work in an environment where the noise level varies and can be loud (hearing protection will be provided) A day in the life You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt. Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers. About the team Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout the UK. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. BASIC QUALIFICATIONS • Proficiency with Windows Operating Systems and Microsoft Outlook • Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools. • Upper intermediate proficiency in spoken and written local language • Effective communication skills and the ability to build enduring professional relationships. PREFERRED QUALIFICATIONS Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. • Experience of stakeholder management including building and maintaining professional relationships • Experience in an operational environment, such as logistics, retail, hospitality, or customer service.

4 days agoFull-time

Administrative Assistant

Institute of Public Administration (IPA)Lansdowne Road, Dublin€38,717 - €51,529 per year

What we offer Competitive salary (IPA Grade 6) Starting salary €38,717 per annum. Rising to €51,529 (9-pointsalary scale, the top 2 points are long service increments). Annual increase subject to satisfactory performance. Additional pay increases in line with national pay agreements (2% March 2025). Prior public sector experience will be taken into consideration in determining starting salary. Holidays and Leave 24 days annual leave. Hybrid working – up to 2 days working from home subject to operational demands. The Institute currently has a flexible working hour attendance scheme in operation. Central location Based in Lansdowne Road, Dublin 4 beside dart station. Premises subject to relocation to central city-centre office in 2025 (estimate). Pension Career-Average Defined Benefit Pension Scheme. Retirement benefits are mainly based on a percentage of your pensionable earnings throughout your public service career (Single Pension Scheme for Public Servants). Prior public sector employees (pre-2013) will be entered on to the IPA superannuation scheme. Staff Development Support for professional development programmes, to assist in developing skills and expertise. Benefits Permanent contract. Employee supports including Employee Assistance Programme, Tax-free travel pass, Bike-to-work scheme. Job Function: The Administrative Assistant works as part of a team to provide essential administrative support to staff and students across the entire student lifecycle, from application through to graduation. Key responsibilities include working on admissions and enrolment processes, maintaining and updating student records, coordinating scheduling and communications, and supporting events such as orientation and graduation. The role also involves addressing student enquiries, facilitating access to resources, and ensuring adherence to institutional policies. This position requires effective collaboration with faculty and administrative teams to support the smooth delivery of services and an excellent experience for students and staff alike. Main Duties Operations • Engage with administration managers, programme coordinators, lecturers and students to provide day-to-day operational support for the delivery of undergraduate education programmes, including promoting and disseminating information about programmes; managing applications, records and results; responding to student and staff queries; providing necessary supports and resolving issues; arranging class schedules and timetables and student communications; providing copying, collating and other support services as appropriate. • Provide administrative and technical support to lecturers and students during delivery of on-site classes, online classes and broadcasting events at evenings, weekends and during weekdays as rostered, including creation of schedules/links and monitoring and troubleshooting of ‘live’ virtual classes. • Coordinate the receipt, processing and distribution of continuous assessment assignment material in paper and electronic form – including assignment titles, student work and results – to and from lecturers and students as appropriate. • Assist with the arrangements for examinations, the supervision and monitoring of onsite and online examinations, and the receipt, processing and distribution of examination material and results in paper and electronic format to and from lecturers, students, exam boards and exam centres as appropriate. • Assist with the arrangements for, and at, the annual conferring ceremony. • Assist with the distribution of course material and other documents in hard and soft copy. • Compile, update, and keep allstudent and otherrecords(paper and electronic) in good order and in accessible form. • Type correspondence, distance education materials, timetables and highly confidential material, including examination papers, to acceptable standard. Systems and Records • Support e-learning platforms, such as Moodle, including preparation and uploading of relevant content and maintenance of programme sites. • Contribute to, and trouble-shoot, operations of the Division’s central administrative systems, including student record and management system, invoicing system and reporting systems. • Support the Division’s compliance with statutory and Quality Assurance compliance, e.g GDPR, annual module reviews, student surveys etc. General • Undertake, as rostered, evening and weekend work as per the academic cycle and provide administrative and technical support to lecturers and students during delivery of on-site classes, online classes and broadcasting events at evenings, weekends and during weekdays. • Carry out such duties appropriate to the grade as may be assigned from time to time About the ideal candidate Qualifications • Leaving Certificate or equivalent qualification (essential). Knowledge • An understanding of the role of the IPA and the programmes offered by the Whitaker School. • Proficiency in Microsoft Office (essential). Experience • Minimum of two years’ experience in an administrative role with responsibility for a variety of processes and procedures (essential). • Proven track record of providing excellent customer service with exceptional written and verbal communication skills. • Demonstrated ability to provide professional and proactive engagement with students, faculty and management. Skills • Proven ability to complete tasks, use initiative as events require, and work in a dynamic, flexible team environment. • A good degree of proficiency in IT skills, virtual/online delivery platforms and experience of using software packages. • Good organisational skills and capacity to implement and improve administrative systems and processes. • Strong analytical and problem-solving skills • Demonstrated ability to learn new technologies • Excellent standard of written English suited to writing emails and content for website or programme description documents Personal attributes • Strong interpersonal skills and commitment to quality, delivering excellent customer services. • Demonstrated ability to work well under own initiative and be flexible to adapt to changing requirements. • Ability to deal with difficult situations with tact, discretion and professionalism • Conscientious, detail-oriented and thorough with strong attention to detail Health • Each candidate shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service General Conditions This position will be filled on a permanent basis. While the position is Dublin based a considerable amount of our work is delivered in client organisations throughout Ireland and abroad on occasions. Members of the staff of the Institute may be required to attend meetings and other functions on occasions outside normal working hours. Our Values Character: Each candidate must demonstrate commitment to the IPA values: • Integrity; • Client-Centred and Responsive; • Openness and Accountability; • Trust and Respect; • Innovation and Learning; • Research-Led; • Practice-Led. Our commitment to supporting our Staff The Institute is committed to embracing opportunities for blended working, to build a dynamic, agile and responsive organisation while sustaining strong standards of performance and high levels of productivity. A healthy work-life balance is important to us and we recognise this by offering a comprehensive range of work-life balance options and a wide variety ofspecial leave options. We provide access to the Cycle to Work Scheme and the Tax Saver Scheme and we have a staff wellbeing and employee assistance programme. We are committed to providing ongoing learning and development opportunities so that you can develop to your full potential. Staff are actively encouraged to pursue further education opportunities. Principal Conditions of Service Remuneration The salary scale forthis position rangesfrom €38,717 to €51,529 (9 point scale, the top 2 long service increments) per annum pro rata. Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Different pay and conditions may apply if, immediately priorto appointment the appointee is already a serving Civil Servant or Public Servant. Subject to satisfactory performance, increments may be payable in line with current government policy. Tenure This role is offered on a permanent basis. A secondment arrangement may be considered on request from another Public Sector organisation. Location While the position is Dublin based, a proportion of our work is delivered in client organisations throughout Ireland. Members of the staff of the Institute may be required to attend meetings and other functions on occasions outside normal working hours. Hours of Attendance Hours of attendance will be as fixed from time to time but will not amount to less than 35 hours per week. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of their duties subject to the limits set down in the working time regulations. The Institute operates a formal Blended Working model based on service/business requirements. The Institute currently has a flexible working hour attendance scheme in operation. Annual Leave The Annual Leave allowance for this position is 24 days. This allowance is subject to the usual conditions regarding the granting of annual leave in the Institute, is based on a five-day week and is exclusive of the usual public holidays. Sick Leave The rate of pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the Civil & Public Service sick leave circulars. Safety & Welfare The holder of the post shall co-operate with the terms of the Institute’s Safety Statement. They shall familiarise themselves with the safety rules and procedures and adhere to same. Training It is a condition of employment that successful candidates will be required to participate in training programmes relevant to the skills necessary for the performance of the duties attaching to the post. Superannuation Contribution Membership of the Single Public Service Pension Scheme is compulsory for all employees except where there is membership of pre-existing public service superannuation scheme. Details will be provided to the appointee prior to appointment. For new entrants under the Single Public Service Pension Scheme, effective from 1st January 2013, superannuation contributions are as follows: 3.5% of net pensionable remuneration and 3% of pensionable remuneration. Pension and retirement lump sum will be based on career-average pensionable remuneration; pensions will be co-ordinated with the State Pension Contributory. Additional Superannuation Contribution This appointment is subject to the Additional Superannuation Contribution (ASC) in accordance with the Public Service Pay and Pensions Act 2017. Note; ASC deductions are in addition to any pension contributions (main scheme and spouses’ and children’s contributions) required under the rules of your pension scheme. Important Notice The above represents the principal conditions of service and is not intended to be the comprehensive list of all terms and conditions of employment which will be set out in the employment contract to be agreed with the successful candidate. Confidentiality All enquiries, applications and all aspects of the proceedings relating to recruitment and selection are treated as strictly confidential and are not disclosed to anyone outside those directly involved in the recruitment process.

4 days agoFull-time

Loyalty Propositions Specialist

ThreeDublin

Here at Three, we’ve done things differently since day one. We’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself. Join us as a Loyalty Proposition Specialist You will work as a member of the team that focuses on Loyalty for the customer base of Three Ireland. Together with your team, you will work to ensure that tangible customer and commercial benefits are delivered. As a Loyalty Proposition Specialist, you will be responsible for evolving and managing the customer loyalty proposition to drive customer engagement and differentiation in the market, as well as developing new membership loyalty benefits. You will need an understanding of the key role that loyalty has in driving customer retention which is a key performance indicator (KPI). In your role, you will also drive customer engagement, base and margin growth as well as advocacy for the Three brand. We are looking for someone who is customer centric, results focused and digitally minded who will support the Senior Loyalty Manager within the wider New Products and Propositions team. What else it involves There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. #Jobs - Apply now at: https://www.three.ie/careers Three Ireland is proud to be an equal opportunities employer. If you do not ‘tick every box’ in the job description above, there are likely other valuable attributes and skills you have that would make you a great fit for the team. If you feel this role is for you, then please apply! We are committed to equal employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community, and we want our teams to reflect this!

4 days ago

Shop Floor Assistant

CentraEdenmore, Dublin

Main purpose of the role: Merchandise, rotate and face off all stock in assigned department while maintaining hygiene and food standards. The ideal candidate will have/be: Excellent communication skills; Strong attention to detail, organised and flexible; Ability to use own initiative and work as part of a team; Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based; Process orders for various departments; Merchandise and present the entire store to the highest standard at all times; Liaise with the Store Manager on changes to layouts, ends and sides and ensure changes are correctly implemented; Implement correct labelling and stock rotation procedures; Ensure deliveries are checked off in line with goods inwards procedures. Keep the back-store tidy and packed away.

4 days agoFull-time

Supervisor

CentraEdenmore, Dublin

Main purpose of the role: Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times. The ideal candidate will have/be: 2 years€,, experience in a customer service facing role is desirable Excellent communication skills The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure The ability to organise work, delegate responsibilities and support team members in the store. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace Set the standard for other employees in relation to rotation, merchandising and facing off Assist in the induction, training and development of employees Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working.

4 days agoFull-time

Butcher

CentraEdenmore, Dublin

Main purpose of the role: Ensure the Meat Department operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be: Craft butchery course is desirable Numerical skills Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers HACCP training is beneficial but not essential. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Maintain retail cuts at a high standard in accordance with customer needs Drive sales through ensuring SOPs and store standards are met on a daily basis Merchandise and present department to the highest standard Implement planograms correctly Control stock rotation so that quality and freshness of goods is of the highest standard Manage waste and shrink in the department Ensure continuous improvement in the Meat Department by remaining up to date with new products and initiatives Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions and builds Engage with new initiatives and embrace new ways of working.

4 days agoFull-time

Deli Assistant

CentraEdenmore, Dublin

Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store€,,s portion control measures Cook, prepare and display the foods sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy.

4 days agoFull-time

Sales Assistant

CentraEdenmore, Dublin

Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.

4 days agoFull-time

Retail Consultant

EirDundrum, Dublin€13.50 per hour

About This Role: You will act as company representative for Eir. At eir, we are proud to be part of the very fabric of Ireland, going right back to the foundation of the state. At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers. In Dundrum Shopping Centre. Why This Role: We are looking for individuals with at least two years experience who are customer focused and enjoy working as part of a team. A focus on sales and clear concise communication is essential to be successful in this role. Our aim is to provide our customers with the best experience possible. Flexible - will be available for evenings and weekend trading. Expectations From The Role: Key Responsibilities CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

4 days agoPart-time
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