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Jobs in Galway

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Service Delivery Management

Electronic ArtsGalway

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team. We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. And we want you to join us. We’re hiring a Service Delivery Management Director . We’re seeking an exceptional leader to drive business management in the Service Delivery Operations organization. This will require someone that can balance the development of forward-looking strategy, as well as build and maintain programs, processes and workflows that help drive the best delivery of service from internal and partner teams. This role will be responsible for driving drive high-quality team engagement, improve service efficiency, maximize business development opportunities, and model a culture of continuous improvement and customer service excellence. They will deliver continuous improvement of the advisor sourcing strategy and the delivery of programs that develop, reward and incentivize advisors and team managers. They will also drive the delivery of KPIs and mitigate disruptions to the operation. This role is part of EA’s Customer Experience organization and will report to the Senior Director of Service Delivery Operations . The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us. So how does the Director of Service Delivery Management make great experiences for players? They: provide overall leadership to multi-disciplined teams across multiple sites coach and develop team members by accurately accessing their strengths and development needs, giving timely and specific feedback, as well as partnering with direct reports to optimize performance of their teams manage relationships with stakeholders across Service Delivery operations develop and lead KPI management, to include review meetings, identification of opportunities, tracking and driving initiatives, and measuring the impact of change maintain and improve the tracking and implementation of advisor and player impacting change, while mitigating negative impact of change develop a strategic framework for Service Delivery that is connected to business goals and desired outcomes develop programs for Team Managers and Advisors that develop skills and experiences that increase engagement develop strategies for advisor sourcing that increases scalability while balancing cost and quality drive a culture of continuous improvement by establishing and maintaining a high performing team where new ideas and solutions are encouraged, evaluated, quantified and implemented contribute to the growth of the business as a member of the senior management team, regularly interacting with the executive team for EA Customer Experience play a central role in the Service Delivery Operations leadership team in forward planning and strategy development for the operation If this role is for you, then you are: Creative : Ability to find out-of-the-box/non-traditional ways of problem solving, and apply innovative thinking when approaching and defining solutions. Entrepreneurial : Self-directed/motivated individual with the willingness and ability to personally jump in, roll up their sleeves and get to work in either a strategic or executional capacity when needed. Pro-active : Provides recommendations and takes the lead on initiatives without being prompted by internal or external partners. Efficient : Highly resourceful and organized person that evaluates everything and implements new ways of doing things faster, better. Fosters a drive for results culture. Curious/Inquisitive : Investigates the current situation, asks the relevant questions needed to get the whole picture then provides specific actionable recommendations. Team Player : Leader that encourages team collaboration, works well with peers across multiple functions within the company, promotes enthusiasm, leverages powers of influence when necessary and motivates relationship building. Decisive : High-energy and assertive person that has strong interpersonal skills and can build rapport and trust quickly in order to form strong business partnerships within the organization as well as outside the company. Strategic : Sees a long term vision and designs solutions with the future in mind. Leads others by connecting work to strategic goals. Managing Ambiguity : Can make decisions without all the details and adapts easily to change. If you’re interested in this role, you’ll need these skills or experiences : Minimum of 5 years of people management experience Minimum of 5 years’ experience in the contact center business Project and Program management experience Bachelor’s or advanced degree preferred. Experience developing the strategy and roadmap for a business function Success in delivering innovative programs to internal stakeholders Experience leading by example and motivating teams and individuals to a high level of achievement and to reach their full potential Commercially astute with contract management expertise Strong analytical and financial management and experience in delivering to stretch targets

4 days ago

Sales Assistant

SuperValuGalway

Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: • Excellent communication skills • Ability to engage with and prioritise customer needs • Strong attention to detail, organised and flexible • Ability to use own initiative and work as part of a team in a fast-paced environment • Customer driven • Previous customer service experience is an advantage. Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience; • Deal with all customer queries efficiently, professionally and consistent with store policy • Merchandise shelves, ensuring that all areas of the store are presented to the highest standard • Engage with new initiatives and embrace new ways of working.

5 days ago

Multiple Positions

HomesaversNationwide

1. Are you (or is someone you know) temporarily out of work and seeking a temporary position? 2. Are you (or do you know of) any students who find themselves out of college seeking a temporary position? Homesavers currently have the following Positions Available Nationwide!!! • Warehouse Operatives • Merchandisers • Sales Assistants • Supervisors If you are seeking temporary or more long term employment, please contact us by emailing your up to-date Cv and Cover Letter to Careers@homesavers.ie. Alternatively drop your CV into your local Homesavers store and ask to speak with a member of the Management Team. We would be particularly interested in talking to candidates from the retail and hospitality sectors. Help us to continue to serve our communities!

5 days ago

Supermarkets Hiring Right Now

SupermarketsNationwideFull-timePart-time

Multiple Supermarket chains across Ireland have launched major recruitment campaigns in a bid to tackle the rising demands instore due to the Covid-19 pandemic. --- Mr. Price Are you or someone you know temporarily out of work? Are you a college student who is out of college? If yes, we want you! Positions available nationwide. Contact: recruitment@mrprice.ie --- Homesavers Homesavers currently have the following Positions Available Nationwide: • Warehouse Operatives • Merchandisers • Sales Assistants • Supervisors If you are seeking temporary or more long term employment, please contact us by emailing your up to-date CV and Cover Letter to careers@homesavers.ie Alternatively drop your CV into your local Homesavers store and ask to speak with a member of the Management Team. --- SPAR At SPAR, we take our staff very seriously – after all, they are essential to everything we do. They are, in fact, the reason why we stand out from the crowd and why we have built such a strong reputation for service. They’re the face of our business; the people who create the friendly atmosphere our stores are famous for. 100+ vacancies now available nationwide. Search and apply here --- Lidl Help us feed the nation! We’re launching a huge recruitment drive to fill more than 400 jobs across our store and warehouse network in Ireland. We’d love to hear from you, especially from those who may have recently lost their job in the retail, catering or hospitality industries! Salary: €12.30 per hour (Living wage in Ireland) Get all the details and apply here --- Dealz Our stores are at the heart of our communities providing the essentials people need – never more so, than in the these unusual times. Here at Dealz we’re currently recruiting for store colleagues on fixed-term contracts. We know many will be looking for work right now so please head to our careers page HERE to apply or pop into your local store --- Supervalu We're Hiring! If you’d like to join our teams in store or on the road, click below to see our SuperValu opportunities near you. Search vacancies here --- Centra 50+ positions now available across the country for Sales Assistants, Drivers, Store Managers and more. Search available positions here --- Iceland Iceland are busy recruiting for multiple Full and Part-time vacancies across the country. See available vacancies here --- Aldi Aldi are actively recruiting for the following: Assistant Store Managers | €41,000 - €52,840 per year | Cork stores - Apply here Store Assistants | €12.30 - €14.10 per hour | Dublin stores - Apply here Store Assistants | €12.30 - €14.10 per hour | Wicklow stores - Apply here --- Tesco Positions available for Customer Assistants and Delivery Drivers nationwide. Search and apply here

5 days ago

Recruitment Drive

Mr PriceNationwide

Are you or someone you know temporarily out of work? Are you a college student who is out of college? If yes, we want you! Positions available nationwide. Contact: recruitment@mrprice.ie

5 days ago

Scrum Master

Harvey NashGalwayFull-time

Harvey Nash are seeking an experienced Scrum Master for a company that we manage recruitment for in the financial services sector. They are a global financial services company who have been operating in Ireland for over 20 years. The Irish operation delivers essential technology, operations and support services for the business and currently employs over 1000 staff across 2 locations in Ireland. As a Scrum Master, you will be on the team responsible for delivering solutions for institutional clients. You will work closely with technology and business partners to understand project objectives, timeliness, use cases and requirements. You will lead and advise the team and run the scrum ceremonies such as daily stand-up’s, sprint planning, refinement etc and work closely with the delivery team to ensure that blockers are removed. In addition, you will be responsible for ensuring project readiness tasks are met for production deployments. This is an exciting opportunity to join a high performing team and bring a fresh perspective and enable the ream to identify and implement continuous improvement.

5 days ago

Senior Java Developer

Harvey NashGalwayFull-time

If you're on the market for an opportunity to join a highly experienced, exciting, and cutting edge development team with a proven track record of producing scalable, enterprise web applications you've found the right role. Harvey Nash are working with a leading global financial institute to find an experienced Senior Java Developer based in the Galway.

5 days ago

SAAS Scale Up

Harvey NashGalwayFull-time

CTO – SAAS Scale-up Location; Galway, Ireland West Reporting to the company’s Chief Executive Officer, the CTO will be responsible for oversight of short and long-term technical and engineering strategy, and providing high-level, forward-thinking vision across both the technology and product roadmap. Following an evaluation of the current state of the organisation this person will refine, regroup and improve all aspects of the company's technological development and future product strategy in conjunction with the executive team. The ideal candidate is a technical leader with demonstrable expertise in leading and managing the creation of first-in-class products, including a full SaaS development cycle. The ideal person will have experience in fast growing SAAS scale up environments moving people, processes and systems to scale. The CTO will work across all areas of the business to help deliver the company's strategic goals, including setting business requirements, assessing and improving application architecture, including ensuring best practice adherence in all development processes, and ensuring the implementation of market and customer led roadmaps. They will communicate with staff, executives, and customers to ensure the company’s technologies are fit for the next phase of growth and used appropriately and optimally. Alongside this, the initial phase will require a consultative process in assessing the company and the various avenues of technical / product growth available to it. The CTO will advise as to the potential of the business to grow its product set by adding adjacent functionality, or by improving the functionality that already exists – in order to build a SAAS business that will be well set up, competitively differentiated, and suitably invested from a tech perspective.

5 days ago

SAAS Product OR CyberSecurity

Harvey NashGalwayFull-time

CTO – SAAS Product OR CyberSecurity Location; Ireland West Reporting to the company’s Chief Executive Officer, the CTO will be responsible for oversight of short and long-term technical and engineering strategy, and providing high-level, forward-thinking vision across both the technology and product roadmap. Following an evaluation of the current state of the organisation this person will refine, regroup and improve all aspects of the company's technological development and future product strategy in conjunction with the executive team. The ideal candidate is a technical leader with demonstrable expertise in leading and managing the creation of first-in-class products, including a full SaaS development cycle. The ideal person will have experience in the Cyber Security, Information Security product industry but experience in other SAAS product businesses will suffice – particularly experience in fast growing scale up environments moving people, processes and systems to scale. The CTO will work across all areas of the business to help deliver the company's strategic goals, including setting business requirements, assessing and improving application architecture, including ensuring best practice adherence in all development processes, and ensuring the implementation of market and customer led roadmaps. They will communicate with staff, executives, and customers to ensure the company’s technologies are fit for the next phase of growth and used appropriately and optimally. Alongside this, the initial phase will require a consultative process in assessing the company and the various avenues of technical / product growth available to it. The CTO will advise as to the potential of the business to grow its product set by adding adjacent functionality, or by improving the functionality that already exists – in order to build a cybersecurity business that will be well set up, competitively differentiated, and suitably invested from a tech perspective.

5 days ago

Senior Software Engineer

Harvey NashGalwayFull-time

At HarveyNash, we are closely working with our important client to recruit a highly motivated Senior Software Engineer to join their Asset Management Technology team. It’s an excellent opportunity to work on both client and server side development.

5 days ago
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