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Emergency Medical Controller (E-Call Taker)

HSE - National Ambulance ServiceNationwide€33,825 - €48,896 per year

Job Title, Grade Code: Emergency Medical Controller (Emergency Call Taker) Grade Code: 6455 Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI Salary Scales are updated periodically and the most up to date versions can be found here: https://healthservice.hse.ie/staff/benefits-services/pay/pay-scales.html Campaign Reference: NRS14281 Closing Date: Monday 13th May 2024 at 3pm Proposed Interview Date (s) The recruitment and selection process for this campaign will be managed by the National Recruitment Service and will involve various stages. The stages of this process are as follows:  Stage 1 – Application Form ( www.hse.ie ) Stage 2 – Online Assessments provisionally scheduled to take place W/C 27/05/2024 Stage 3 – Interview provisionally scheduled to take place W/C 24/06/2024 Please note these dates are provisional and are subject to change. For further information on the various stages of the recruitment process for this campaign please refer to Page 2 of the Additional Campaign Information. Taking up Appointment: A start date will be indicated at job offer stage. Location of Post: National Ambulance Service - National Ambulance Service Command & Control Centre Details of the HSE National Ambulance Structure are provided at: https://www.nationalambulanceservice.ie/aboutnationalambulanceservice/ Post holders arising from this recruitment campaign will be based in the National Ambulance Service Command & Control Centre in either Ballyshannon, Co Donegal or Tallaght, Co Dublin. A panel may be created for the National Ambulance Service from which current and future permanent and specified purpose vacancies of full or part time duration may be filled. Informal Enquiries: Ken Lyons, General Manager NEOC Email: ken.lyons@hse.ie Phone: 0879760013 Details of Service The role and purpose of the National Ambulance Service is to provide a clinically appropriate and timely pre-hospital patient care and intermediate care service. Pre-hospital emergency care and intermediate care services are provided as an integral part of a continuum of care for patients/clients and there is a requirement to work in partnership with other health care providers in both Scheduled and Unscheduled Healthcare Services. Purpose of the Post The Emergency Medical Controller (Emergency Call Taker) post is designed to operate in a communications command and control centre environment in order to control efficiently and effectively the emergency ambulance, intermediate care and first responder services for service users and to cater for the communications needs of the Health Service. Responsible for the efficient and effective call taking of EMS, ICS and related calls and requests in order to meet service user’s needs in a timely manner and within the framework of policies, procedures and guidelines. Additionally, the Emergency Medical Controller (Emergency Call Taker) will have a key role in the future operation of alternative referral pathways. The Emergency Medical Controller (Emergency Call Taker) has a key role in delivering an effective response to emergencies within an established set of performance indicator response times. The Emergency Medical Controller (Emergency Call Taker) will play a lead role in improving communication within and externally to the service, by performing their duties in line with the ethos of customer/client service. Principal Duties and Responsibilities Service Delivery and Performance §  Ensure that all requests for EMS and ICS are dealt with appropriately with particular emphasis on “can do” approach ensuring the best outcomes for all patients and clients. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Tenure The current vacancies will be full time and permanent (upon successful completion of training) across Ballyshannon and Tallaght location. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Remuneration The Salary scale for the post as at 01/01/2024 is: €33,825, €35,714, €36,796, €38,002, €39,035, €40,392, €41,757, €43,119, €44,484, €47,063 , €48,896 LSI New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Working Week The standard working week applying to the post is to be confirmed at Job Offer stage. Annual Leave The annual leave associated with the post will be confirmed at Job Offer stage.   Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: •        Developing a SSSS for the department/service [1] , as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. •        Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. •        Consulting and communicating with staff and safety representatives on OSH matters. •        Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. •        Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures [2] . •        Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. •        Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example.  Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1] A template SSSS and guidelines are available on writing your site or service safety statement . 2 Structures and processes for effective incident management and review of incidents. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

3 days agoFull-timePermanent

Team Member

Costa CoffeeGalway

Costa Coffee requires a Team Member for our store in Eyre Square. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -

5 days agoPart-timePermanent

Store Colleague

Woodie's DIYGalway€12.90 per hour

Woodie's is the market-leading DIY, Home & Garden retailer in Ireland with 35 stores nationwide and an online presence. We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official "Best Workplaces for Women" for the past three years! We are also recognized by the Irish Centre for Diversity & Inclusion as an accredited Investor in Diversity. We have an opportunity to join our Wellpark team on a Permanent basis. Job Description Our store colleagues provide every Woodie's customer with an outstanding shopping experience through a helpful, friendly and knowledgeable approach. In this role, you will go above and beyond in order to help our customers complete their tasks, big or small.Some key responsibilities of the role:

6 days agoPart-timePermanent

Emergency Medical Technician

The HSENationwide€33,361 - €40,815 per year

Remuneration The salary scale for the post is (as of 01/01/2024): €33,361 - €35,187 - €36,284 - €37,035 - €37,685 - €38,527 - €39,041 - €39,916 - €40,815 per year Key Working Relationships ·        Control Manager ·        Assistant Chief Ambulance Officer ·        Ambulance Officer Purpose of the Post The Emergency Medical Technician post is designed to provide a comprehensive and dedicated Patient Transport/Intermediate Care Service within the National Ambulance Service. Emergency Medical Technicians may be tasked occasionally to higher acuity calls. In this role, the primary purpose will be: ·        In advance of an EMS resource as a First Responder ·        Simultaneously, alongside an EMS resource as additional responders/practitioners, e.g. Cardiac Arrest ·        As the primary resource to low acuity calls not appropriate to Paramedic service provision, i.e. Omega Calls ·        In any role deemed appropriate during a Major Emergency. Principal Duties and Responsibilities Clinical/Patient Care Responsibilities Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Diversity, Equality and Inclusion The HSE is an equal opportunities employer. Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience.  The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated. The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long term health condition. For further information on the HSE commitment to Diversity, Equality and Inclusion, please visit the Diversity, Equality and Inclusion web page at https://www.hse.ie/eng/staff/resources/diversity/ Remuneration The salary scale for the post is (as of 01/01/2024 ): €33,361 - €35,187 - €36,284 - €37,035 - €37,685 - €38,527 - €39,041 - €39,916 - €40,815 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. The salary for this role reflects the requirements set out in the eligibility criteria and is all inclusive. Hence no other allowances, including qualification allowances, or payments are payable with the exception of premia payments associated with shift working* or unsocial hours. *Qualification for shift allowance is subject to working a recurring cycle of shifts which involve days, nights and weekend working, i.e. covering a 24/7 period

6 days agoFull-timePermanent

Store Manager

Costa CoffeeOranmore, Galway

Costa Coffee requires a Store Manager for our store in Oranmore. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -

7 days agoFull-timePermanent

P Radiographer, Staff Grade

Portiuncula University HospitalBallinasloe, Galway

P2612– Radiology Staff Grade, PUH Who We Are The Saolta University Health Care Group provides acute and specialist hospital services to the West and North West of Ireland – counties Galway, Mayo, Roscommon, Sligo, Leitrim, Donegal and adjoining counties. Saolta University Health Care Group comprises 6 hospitals across 7 sites: Letterkenny University Hospital (LUH) Mayo University Hospital (MUH) Merlin Park University Hospital (MPUH) Portiuncula University Hospital (PUH) Roscommon University Hospital (RUH) Sligo University Hospital (SUH) Show more Description Please download and submit application form for this exciting role through the Rezoomo website (Using Google Chrome) ***CV's not accepted for this campaign*** Application Form Only For Eligibility Criteria and further information on this post, please view the attached job specification below. Grade Code: 3093 County: Galway Hse Area: HSE West Saolta University Health Care Group Staff Category: Allied Health & Social Care Contract Type: Permanent, Fixed term Internal/External: External Proposed Interview Dates: Interviews will be held as soon as possible after closing date. Candidates will normally be given at least one weeks' notice of interview. The timescale may be reduced in exceptional circumstances Informal Enquiries: Caroline Hanrahan, Radiography Services Manager 1 Tel: (090) 9648278 Email: caroline.hanrahan@hse.ie Closing Date: 10.00am Monday, 6thMay 2024 Location of Post Radiology Department, Portiuncula University Hospital, Saolta University Health Care Group There is currently a permanent, fixed term post available for immediate start. The successful candidate may be required to work in any service area within the vicinity as the need arises. A supplementary panel may be formed from which current and future Permanent and specified purpose vacancies of full time or part time duration may be filled. Attachments See below

10 days agoFull-timePart-time

Team Member

Costa CoffeeOranmore, Galway

Costa Coffee requires a Team Member for our store in Oranmore. We are seeking candidates who are fully available through Monday to Sunday for the foreseeable. At Costa Coffee we are as passionate about our people as we are our great coffee! Being a part of our team gives you the chance to learn new skills in coffee excellence whilst letting your personality shine through. As a Costa Barista you receive full training in delivering every customer with an unbeatable coffee experience, through great customer service and great coffee. Are you: -

10 days agoPart-timePermanent

Library Assistant

University of GalwayGalway€30,446 - €48,156 per year

Main Purpose of Job The postholder will work as part of a team who provide a high quality, customer focused Library and IT support to a wide-ranging customer base. The postholder will provide 1st level support to staff and students both in person via the support desk located in the Library and online via email, ticket, chat and phone support, core elements of the services offered by the Library. The Library and IT Service Desk Team are the first point of contact for all Library and IT queries and all such queries must be dealt with in a timely and appropriate manner. Main Duties and Responsibilities ·       Assess and advise on issues raised by users relating to use of Library and IT resources and services in the University. ·       Provide first-level incident support for all services supported by the team. ·       Where appropriate log, refer or escalate issues and queries to Library and ISS divisions and other units within the university via a ticketing system thereby ensuring customer enquiries are satisfactorily resolved. ·       Provide an effective and efficient service to resolve Library and IT queries. ·       Contribute to the development of streamlining processes and procedures as required. ·       Act as user proxy and contributor on service improvement and development initiatives. ·       Contribute to testing of service developments, changes, and enhancements. ·       Provide advisory support across all services and act as an initial point of contact for users. ·       Participate in the continuous improvement process in place at the Library & IT Service Desk ·       Assist with library inductions and training sessions for students and new members of staff. ·       Participate in training and other personal development activities for on-going development of skills and knowledge. ·       Benchmark, record and collate statistical data as required. ·       Fulfil defined Service Requests and escalate to appropriate level if necessary. ·       Support the updating of the Library Website as required. ·       Undertake other routine organisational tasks related to the service. ·       Perform other duties as may be assigned by the University Librarian or designated supervisor. Special Features of the Post: The Library and IT Service desk position requires onsite working and is currently not suitable for hybrid or remote working. Library Assistants at the Library & IT Service desk work 35 hours per week (or pro-rata if part-time) over a varying roster system as follows: Term time (usually early September to December and January to mid-May): 6 Day Roster, that covers 9:00 – 20:00 Monday to Thursday; 9:00 – 18:00 on Friday; and 10:00 – 16:00 on Saturday. Outside term time: 5 Day Roster that covers 09:00 – 17:30 Please note: This job description reflects the core activities of the role, and as the University and the post holder develop, there will inevitably be changes in the emphasis of duties. It is expected that the post holder will recognise this and adopt a flexible approach to work and skills development. Requirements for the role: The successful candidate will demonstrate the eligibility requirements below in terms of qualification, skills and experience: Essential Skills and Experience ·       Passes in 5 subjects at Leaving Certificate level or equivalent, or a recognised post-Leaving Certificate administrative/office technology qualification. ·       At least 2 years’ relevant employment experience. ·       Experience of working with a variety of relevant computer software applications (e.g. Office 365, MS Team, Email, Canvas and Helpdesk systems) ·       Experience working in a customer service environment; providing support to users’ queries whether delivered in person, by phone, by email or other means. ·       Strong knowledge of personal computers and operating systems, mobile devices, and general computer software ·       Excellent interpersonal and communication skills ·       Excellent customer service skills ·       Problem solving experience ·       Excellent IT skills with proficiency in M/S Office suite ·       Written and Oral competence in Irish at B2 level (at least) on the Common European Framework of Reference for Language Learning (enclosed). Applicants, who have not previously satisfied this criterion on recruitment to their post, will be required to complete an Irish assessment. Essential Attributes ·       Understanding of, and focus on, customer needs with a commitment to continuous development and improvement of services. ·       Excellent attention to detail and ability to think logically. ·       Excellent inter-personal skills with a natural ability to empathise and a genuine desire to advise, guide and help all users of the library. Desirable ·       Experience in an academic/research library environment  Salary: €30,446 - €48,156 per year

18 days agoFull-timePermanent

General Accountant

AvayaGalway

About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. About the Opportunity This role is for EMEA Centralised Accounting Function. This is a permanent role which will allow a part qualified accountant to develop, learn new skills and take on responsibility in financial accounting. About the Responsibilities Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

21 days agoPermanent
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