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Customer Experience Champion

Permanent TSBDublin

Job Title: : Customer Experience Champion Vacancy ID : 097118 Vacancy Type : Permanent Post Date : 18-Jul-2025 Close Date : 08-Aug-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch¿ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: This is a permanent role based in Hypercentre Branch Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.

7 days agoPermanent

Home Delivery Driver & Sales Assistant

SuperValuCashel, Tipperary

Main purpose of the role: Responsible for ensuring the efficient and professional delivery of customers online/telephone shopping orders. Interact with each customer with great pride, passion and care. The candidate will also assist in the store helping stock shelves and pack out orders. The ideal candidate will have/be:

7 days agoFull-time

Driver

SuperValuAthy, Kildare

Main purpose of the role: Responsible for ensuring the efficient and professional delivery of customer€,,s online/telephone shopping orders. Interact with each customer with great pride, passion and care. The ideal candidate will have/be: Previous experience as a delivery driver is desirable Full clean driver€,,s licence is essential Excellent organisational and time management skills Excellent communication skills Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Previous customer service experience is an advantage. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Deliver customer€,,s online/telephone shopping orders to different addresses in a specified region Load, unload, prepare and operate a delivery vehicle Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working.

7 days agoPart-time

Butcher

SuperValuRoscrea, Tipperary

Main purpose of the role: Ensure the Meat Department operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be: Craft butchery course is desirable Numerical skills Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers HACCP training is beneficial but not essential. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Maintain retail cuts at a high standard in accordance with customer needs Drive sales through ensuring SOPs and store standards are met on a daily basis Merchandise and present department to the highest standard Implement planograms correctly Control stock rotation so that quality and freshness of goods is of the highest standard Manage waste and shrink in the department Ensure continuous improvement in the Meat Department by remaining up to date with new products and initiatives Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions and builds Engage with new initiatives and embrace new ways of working.

7 days agoFull-time

Checkout Operator

SuperValuAthy, Kildare

Main purpose of the role: Ensure the Checkout Department operates efficiently and effectively at all times and provide our customers with excellent customer service. The ideal candidate will have/be: 2 years€,, experience in a retail role is desirable Ability to balance tills Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Main Duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Use a computerised till system that has a barcode scanner Weigh and price products such as fruit and vegetables Check customers` ages for restrictions on items such as alcohol Pack customer€,,s purchases Process store loyalty cards, coupons and vouchers Take payments and make sure the till balances at the end of the day Spend time away from the till, stocking shelves and checking stock Merchandise and present the department to the highest standard at all times Attend and engage in team meetings and implement any learnings

7 days agoPart-time

Night Pack Assistant

SuperValuGorey, Wexford

Main purpose of the role: Merchandise, rotate and face off all stock in assigned department while maintaining hygiene and food standards. The ideal candidate will have/be: Excellent communication skills Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Merchandise and present the entire store to the highest standard at all times Liaise with the Night Pack Manager on changes to layouts, ends and sides and ensure changes are correctly implemented Implement correct labelling and stock rotation procedures Ensure deliveries are checked off in line with goods inwards procedures Keep the back-store tidy and packed away.

7 days agoFull-time

Fresh Produce Assistant

SuperValuCashel, Tipperary

Main purpose of the role: Ensure the fruit & vegtables section operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be:

7 days agoFull-time

Baker

SuperValuWexford

Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times. Provide our customers with excellent quality products and customer service. The ideal candidate will have/be: Previous food preparation and production experience is desirable Qualified baker is a distinct advantage Creative and able to embrace new recipes Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Bake and finish products to the highest standard Drive sales through instore initiatives Merchandise and present the Bakery department to the highest standard at all times and in accordance with relevant store planograms and guidelines Adhere to weekly stocktaking and daily waste procedures in the Bakery Adhere to production planning and batch control guidelines for bakery products Conduct quality and freshness checks Attend relevant training as required and implement learnings in store.

7 days agoFull-time

Driver

SuperValuLimerick

Main purpose of the role: Responsible for ensuring the efficient and professional delivery of customer€,,s online/telephone shopping orders. Interact with each customer with great pride, passion and care. The ideal candidate will have/be: Previous experience as a delivery driver is desirable Full clean drivers licence is essential Excellent organisational and time management skills Excellent communication skills Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Previous customer service experience is an advantage. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Deliver customers online/telephone shopping orders to different addresses in a specified region Load, unload, prepare and operate a delivery vehicle Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working.

7 days agoFull-time

Fresh Meat Assistant

SuperValuBirr, Offaly

Main purpose of the role: Ensure the Meat Department operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be: Excellent communication skills Numerical skill Customer focused A passion for food and the ability to inspire shoppers The ability to work as part of a team in a fast-paced environment,ability to multi-task under pressure No previous experience necessary as training will be provided Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Drive sales through ensuring SOPs and store standards are met on a daily basis Merchandise and present department to the highest standard Implement planograms correctly Control stock rotation so that quality and freshness of goods is of the highest standard Manage waste and shrink in the department Ensure continuous improvement in the Meat Department by remaining up to date with new products and initiatives Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions and builds Engage with new initiatives and embrace new ways of working

7 days agoFull-time
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