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Sort by: relevance | dateConsultant Physician In Endocrinology And Diabetes Mellitus
The University Hospitals Group Limerick and Mid West Community Health care are currently recruiting for a temporary Consultant General Physician s.i. Endocrinology and Diabetes Mellitus - 0.5 UL Hospitals Group & 0.5 CHO3 Informal enquiries to: Ms. Margaret Costello, Head of Service Primary Care Mid-West Community Healthcare, CHO3, Phone: 061 483722 Email: margaretmary.costello@hse.ie Dr Eoin Noctor, Consultant Endocrinologist, University Hospital Limerick, Phone: 061 482418, Email: eoin.noctor@hse.ie Post Specific Related Information: Registration as a specialist in the Specialist Division of the Register of Medical Practitioners Maintained by the Medical Council in Ireland in the relevant specialty. Please submit your CV. Applications will only be accepted through the upload option below, Thank you.
CHW Speech And Language Therapy Assistant
Speech and Language Therapy Assistant Disability Services, Community Healthcare West Job Specification & Terms and Conditions Job Title and Grade Speech and Language Therapy Assistant (Grade Code: 6504) Campaign Reference CHW030-SLTA-2024 Closing Date 24th May 2024 @ 12 Noon Proposed Interview Date (s) Interviews will take place as soon as possible. This means that you may be called forward for interview at very short notice. Taking up Appointment A start date will be indicated at job offer stage. Organisational Area Community Healthcare West, Disability Services Location of Post There is currently one permanent whole-time vacancy available in CDNT 7, Tuam. A panel may be formed as a result of this campaign for Speech & Language Therapy Assistants, Disability Services from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. Informal Enquiries Name: Noel Burke, Children’s Disability Network Manager Tel: 087-3668358 Email: Noel.burke4@hse.ie Details of Service Community Healthcare West aims to deliver an integrated healthcare system which is responsive to people’s needs at the lowest level of complexity for the local population. Focusing on service delivery and decision making at local level informed by national frameworks, allows the HSE to: · provide better direct accountability; · provide for increased decision making at · local area level; and · deliver services in the community through an integrated management structure. By working together, the HSE plan seeks to deliver: · A healthier start for children and reduced health inequities · Reduced risk factors for chronic disease focusing on harmful alcohol use and rising obesity rates · Increased community services and support to live independently in your own home or in the community · Improved access to tests and specialist appointments, closer to home · Reduced waiting times for diagnostic tests, outpatient appointments, in-patient and day case procedures · Mental health support that aims to keep you well and responds quickly when you need it · More person centred support for people with disabilities to live full, independent lives The Children’s Disability Network Teams provide services for children and young people with complex difficulties in functional skills and/or applied skill sets required for activities of daily living, learning new skills and social interactions. This may involve physical, social, emotional, communication and behavioural needs. Reporting Relationship The Speech and Language Therapy Assistant will report to a senior Speech and Language Therapist for Clinical Supervision and Supports and the Children’s Disability Network Manager for Line Management. Purpose of the Post The role includes clinical and administrative duties that support the Speech and Language Therapy Department in providing a high-quality service to children and young people with complex needs associated with a disability. This will be in the context of support interdisciplinary practice in the Children’s Disability Network Team. Principal Duties and Responsibilities The Speech and Language Therapy Assistant will: Clinical / Administrative · Manage own caseload in accordance with the needs of the post. · Collaborate with service users, family, carers and other staff in treatment / intervention planning and in the provision of support and advice. · Follow treatment plans as determined and delegated by a Speech and Language Therapist including assisting in the provision of education and advice to service users on the use of enabling equipment. · Carry out duties related to the planning, organisation and maintenance of Speech and Language Therapy programmes as directed by the Speech and Language Therapist. · Carry out generic programmes and groups for service users to the specifications agreed with the Speech and Language Therapist Supervisor and treating Speech and Language Therapists. · Liaise with other staff and agencies in the provision of therapeutic programmes as directed by Speech and Language Therapist Supervisor. · Prepare resources for assessment / intervention for clinic appointments, home visits and group interventions. · Prepare the environment for group or 1:1 interventions according to service user needs and therapeutic goals, as directed by the Speech and Language Therapist. · Work directly with service users under the direction of a Speech and Language Therapist. · Observe the general performance, behavior and ability of individuals during therapeutic interventions. · Record intervention observations and outcomes as appropriate and report outcomes to the Speech and Language Therapist. · Maintain accurate records of service user assessments and interventions. Maintain clinical notes relating to clinical work in service user files in accordance with local service protocols. · Maintain professional standards in relation to consent, confidentiality, ethics and legislation. Administrative · Carry out the administrative and clerical duties required to support the Speech and Language Therapy staff and the Speech and Language Therapy department e.g. the scheduling of appointments. · Assist in the organisation, maintenance and / or ordering of equipment and materials used in assessment and treatment, in conjunction with the Speech and Language Therapists. · Develop therapy resources and materials under the direction of the Speech and Language Therapist. · Comply with department procedures with regard to recommendation and provision of all assistive equipment / custom made devices. · Keep up-to-date statistics and other administrative records as required within the Speech and Language Therapy department. · Maintain / clean equipment and treatment areas, as requested. · Contribute to the planning and development of the Speech and Language Therapy Service and participate in service improvements, in conjunction with the Speech and Language Therapists. Education and Training · Attend induction and mandatory in-service education relevant to the role. · Participate in the induction of new staff as directed. · Participate in appraisal and the development of a personal development plan in conjunction with the line manager. · Participate in team based development, education, training and learning. Health & Safety · Observe all rules relating to Health and Safety and Conduct at Work and use any equipment provided in a safe and responsible manner. · Report any incident or potential incident which may compromise the health and safety of others and take appropriate action. Report any accidents, near misses to the person in charge and ensure completion of incident / near miss forms. · Do not undertake any duty related to patient / service user care for which he/she is not trained. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. · Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/ or experience Candidates must on the latest date for receipt of completed Application Forms for the post possess: 1. Professional Qualifications & Experience, etc. a) (i) Possess the relevant Health Service Skills QQI (FETAC) Level 5 qualification which contains Speech & Language Modules Or (ii) Have obtained an equivalent qualification to (i) from another jurisdiction. Or (iii) Be currently employed as a Speech & Language Therapy Assistant or in a comparable role And b) Candidates must have the personal competence and capacity to properly discharge the duties of the role 2. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. Character Each candidate for and any person holding the office must be of good character. Post specific Requirements Demonstrate depth and breadth of experience in a health service setting e.g. hospital, residential, community, providing direct care to clients. Skills, competencies and/or knowledge Professional Knowledge For example: · Demonstrates a good understanding of the role of a Speech and Language Therapy Assistant. · Demonstrates an ability to understand and comply with health and safety requirements in work situations. · Demonstrates commitment to continuing professional development. · Demonstrates a willingness to engage with and develop Information Technology skills relevant to the role. Planning and Organising Skills For example: · The ability to plan and organise effectively. · Demonstrates good time management skills in carrying out both administrative and clinical duties, including the ability to prioritise effectively and manage competing demands. · Demonstrates the ability to take initiative and to be appropriately self-directed. Team working / Building Effective Working Relationships For example: · Demonstrates effective team skills, shows respect for other team members. · Participates in and contributes to the team, strives to foster good working relationships within the team. · Works collaboratively with others, can be flexible within one’s own role and responsibility. · Demonstrates the ability to react constructively to setbacks, is able to maintain professionalism and manage situations where conflict arises. Commitment to providing a Quality Service For example: · Demonstrates a commitment to the delivery of a high quality, person centred service. · Treats all service users with dignity and respect and ensures that the welfare of the service user is a key consideration at all times. · Demonstrates the ability to respect and maintain confidentially. · Demonstrates an interest in contributing to alternative methods/new ways of working to improve service user care. · Demonstrates flexibility and an openness to change, has a positive attitude towards change. Evaluating Information and Judging Situations For example: · Reads situations quickly and responds appropriately; can find common ground and get co-operation with minimum upset. · Recognises and interprets an unsafe situation and takes appropriate action. · Demonstrates the ability to make effective decisions with regard to service user care. · Knows when to ask for help / when to ask another team member to intervene. Communications & Interpersonal Skills For example: · Displays effective communication skills (verbal & written). · Tailors the communication method and the message to match the needs of the audience. · Acts with professionalism and demonstrates empathy with others in undignified / stressful situations, retains composure. · Demonstrates understanding and appropriate responses to service users with varying degrees of need. · Demonstrates the ability to communicate effectively with a wide range of people, particularly in listening, giving explanations / directions and in reporting back on observations. Campaign Specific Selection Process Ranking/Shortlisting / Interview A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Those successful at the ranking stage of this process (where applied) will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation. Code of Practice The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA). The Code of Practice sets out how the core principles of probity, merit, equity and fairness might be applied on a principle basis. The Code also specifies the responsibilities placed on candidates, facilities for feedback to applicants on matters relating to their application when requested, and outlines procedures in relation to requests for a review of the recruitment and selection process and review in relation to allegations of a breach of the Code of Practice. Additional information on the HSE’s review process is available in the document posted with each vacancy entitled “Code of Practice, Information for Candidates”. Codes of practice are published by the CPSA and are available on https://www.hse.ie/eng/staff/jobs in the document posted with each vacancy entitled “Code of Practice, Information for Candidates” or on https://www.cpsa.ie/ . The reform programme outlined for the Health Services may impact on this role and as structures change the Job Specification may be reviewed. This Job Specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned. Speech and Language Therapy Assistant Terms and Conditions of Employment Tenure The current vacancy available is Permanent and Whole-time. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage. Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013. Remuneration The Salary scale for the post is: as at 01/01/2024 is : €33,598 €35,033 €36,545 €36,947 €37,934 €38,787 €40,017 €41,291 €42,613 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Working Week The standard working week applying to the post is to be confirmed at Job Offer stage. HSE Circular 003-2009 “Matching Working Patterns to Service Needs (Extended Working Day / Week Arrangements); Framework for Implementation of Clause 30.4 of Towards 2016” applies. Under the terms of this circular, all new entrants and staff appointed to promotional posts from Dec 16th, 2008 will be required to work agreed roster / on call arrangements as advised by their line manager. Contracted hours of work are liable to change between the hours of 8am-8pm over seven days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement (Implementation of Clause 30.4 of Towards 2016). Annual Leave The annual leave associated with the post will be confirmed at contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004 Age The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants. * Public Servants not affected by this legislation: Public servants joining the public service, or re-joining the public service with a 26 week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age. Public servants, joining the public service or re-joining the public service after a 26 week break, after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70. Probation Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71. Protection of Persons Reporting Child Abuse Act 1998 As this post is one of those designated under the Protection of Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a designated officer in accordance with Section 2 of the Act. You will remain a designated officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment. Mandated Person Children First Act 2015 As a mandated person under the Children First Act 2015 you will have a legal obligation: · To report child protection concerns at or above a defined threshold to TUSLA. · To assist Tusla, if requested, in assessing a concern which has been the subject of a mandated report. You will remain a mandated person for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment. Infection Control Have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. Health & Safety It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS). Key responsibilities include: · Developing a SSSS for the department/service[1], as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work. · Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection. · Consulting and communicating with staff and safety representatives on OSH matters. · Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee. · Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures[2]. · Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate. · Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example. Note : Detailed roles and responsibilities of Line Managers are outlined in local SSSS. [1]A template SSSS and guidelines are available on the National Health and Safety Function, here: https://www.hse.ie/eng/staff/safetywellbeing/about%20us/ 2 See link on health and safety web-pages to latest Incident Management Policy
Ehealth Lead
eHealth Lead (Permanent, Full-time) ********Internal competition only************ The eHealth Lead will lead the implementation and use of eHealth technologies within the NRH. The role involves working closely with healthcare professionals and other stakeholder to ensure that eHealth solutions are designed, developed, and implemented in a way that improves the quality, safety, and efficiency of care delivery. In addition to leading eHealth implementations, the eHealth lead is also responsible for ensuring that eHealth systems are used effectively and efficiently and that they deliver value to patients, healthcare professionals, and management of the NRH. With a goal to improve healthcare outcomes, the post holder will drive the adoption and use of eHealth technologies, while bridging any gaps between clinicians, business functions and IT specialists. Qualifications: The candidate must, on the latest date for receiving completed applications for the office, possess: Qualifications and Training · A 3rd-level qualification (Level 7 or higher on NQF) relevant to the delivery of this role or equivalent professional. · Educated to post-graduate degree level or equivalent is desirable. · Experience in a: (i) leadership role with demonstrable experience of working with senior management teams and/or (ii) senior and/or management role with a proven track record in delivering a large change project. · Experience leading, managing and delivering organisational development projects and securing staff engagement. · The ability to bridge gaps between clinicians, business functions and IT specialists. · Have the requisite knowledge and ability for the proper discharge of the duties of the office, including knowledge of transformation/change management practices. · Demonstrable understanding of organisational issues and challenges as they pertain to eHealth and TrakCare in particular. · Demonstrable knowledge and understanding of healthcare technology and National eHealth projects. Skills: · Effective leadership skills, with proven ability to be a positive driver for change; transforming the shared vision into a framework and structures for moving forward. · Proven ability to lead and manage a team, motivate staff and encourage excellence. · The ability to successfully manage a range of different projects and work activities concurrently, utilising computer technology effectively and assigning work to others as appropriate to meet strict deadlines. · Ability to buildeffectiveworking arrangements using well developed negotiation and influencing skills to steer decisions across all levels in the hospital, health sector and other organisations. · The ability to proactively identify areas for improvement and to develop practical solutions for their implementation. · The ability to embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring the team knows how to action changes. · The ability to use resources effectively, challenging processes to improve efficiencies where appropriate. · Ability to manage and work in a team environment effectively and with enthusiasm, providing direction and motivation to other team members; as well as collaboratively with a wider multidisciplinary/multi-agency team in a complex and changing environment. · Excellent problem solving, analytical and decision making skills. · The ability to quickly grasp and understand complex issues and the impact on service delivery · The ability to confidently explain the rationale behind decisions when faced with opposition. · Effective verbal communication skills, delivering complex information clearly, concisely and confidently. · Excellent written communication skills including strong report writing and presentation skills. · Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders. Personal Attributes: · Proven team leader. · Ability to work under pressure and meet deadlines. · Demonstrates resilience, confidence, and self-belief when under pressure. · Enthusiastic team player.
Direct Support Worker Part Time-st Paul's Child And Family Care Centre
The role of the Direct Support Worker is to assist in the provision of support and care to the children and/or adolescents with autism and associated intellectual disability, who attend St Paul’s CFCC. The Direct Support Worker will work in conjunction with, and under, the supervision of the Person In Charge (Childcare Leader) and Nursing and Childcare Workers in community based Respite Designated Centres / Day Care Centre. Please see full job description attached. Please note this a part time (19.5 HPW) role includes day duty, overnight rosters, night duty, unsocial hours (weekend). For any informal inquiries please contact Niamh Salter- Director of Service nsalter@mater.ie
Pharmacy Executive Manager
The Pharmacy Executive Manager is a competent professional with sound clinical and academic ability as well as excellent organisational skills and management abilities. Each candidate must: · Be a registered Pharmacist with the Pharmaceutical Society of Ireland (PSI) or be entitled to be so registered. · Have had at least five years satisfactory post registration experience. · Possess the requisite knowledge and ability (including a high standard of suitability) for the proper discharge of the duties of the office. · Have a proven ability to administer, manage and develop a patient-focused delivery service. · Possess a high standard of administrative, managerial and business ability. · Possess an excellent knowledge of pharmacy computer systems. · Have a high capacity for responsibility and individual initiative. · Be personally motivated. · Demonstrate a patient focused approach. · Demonstrate behaviour consistent with the values of the hospital. · Have excellent interpersonal skills and proven written and verbal communication abilities. ______________________________________________________________________ Informal enquiries are welcome to Ms Mary Doyle, Deputy HR Manager on 01-8140391. Closing Date for receipt of Applications is 5pm on Wednesday 29th May 2024 -Shortlisting will take place and only those shortlisted will be contacted by the Hospital. -Pay and conditions as per Department of Health guidelines. -National Orthopaedic Hospital Cappagh is an equal opportunities employer. Data Protection: If you wish to see how the Hospital deals with your personal data during the recruitment process, please visit: IM-HR-6-Privacy-Notice-Recruitment.pdf (nohc.ie)
Sales Assistant
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 1,700+ shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has 29 shops in Ireland. Maxi Zoo Ireland are driven by the desire to make the life of pets and pets owners simpler, better and happier. Maxi Zoo Ireland are currently recruiting for a Part Time Sales Assistant for our Midleton store. What you will do:
Qualified Dog Groomer
Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 1,700+ shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has 30 shops in Ireland. Maxi Zoo Ireland are driven by the desire to make the life of pets and pets owners simpler, better and happier. We are seeking a full-time qualified Groomer for our Portlaoise Store Start your career in grooming as a Groomer! As a Groomer in our Grooming Salon, you’ll have the opportunity to build personal relationships with your customers and their pets each time they visit and truly become a part of their family. You’ll get to know their pets’ styles and personalities to create a customized, stylish experience just for them! From that first shampoo to that final strut home, you’ll take pride in the services you provide What you will do: · Consultation - Communicating effectively with pet owners to understand their preferences and concerns, and provide advice on dog grooming (hair care, device use, breed characteristics, etc.) as well as the recommendation of the related product assortment. · Customer Engagement - Provide excellent customer service getting to know each customer and their pet individually, remembering their preferences and any specific needs in line with the animal protection legislation. · Follow-Up and Follow-Through - Follow up with customers after their grooming appointments to ensure satisfaction and address any feedback or concerns promptly. Additionally, demonstrate reliability and professionalism by consistently delivering high standard grooms. · Sanitisation and Cleanliness - Maintaining a clean and organized grooming area, including disinfecting equipment, washing towels and grooming tools, and ensuring a safe and hygienic environment for dogs and staff. · Product Knowledge - Maximizing Revenue through Grooming Services Promotion and combine this service with providing expert advice to support the sale of own-brand products. What you will bring: · Fully flexible across 5 days, it is a full time role which includes weekends · Previous hands on experience in grooming salon and/or QQI Level 6 Dog Grooming/City & Guilds · Proficient in all aspects of grooming and clipping all dog breeds to a high standard. · Professional attitude that can communicate effectively with all salon customers and the wider grooming team to build trust and rapport with pet parents. · Time management: Independently prioritise and accomplish multiple tasks within established timeframes. · A passion for Animals: Interest in grooming/animal care. Are comfortable/confident around all breeds of dogs (large and small) and treats all furry visitors to the salon as they would their own pet. · Personal development: Drives their own development within the salon, is reliable, asks questions, uses time effectively to learn from the qualified groomer in the salon. Sees a long term career in grooming. Why join us? · Service pay- Higher rate of pay from when you reach 12 months service · Employee Discount - we offer employee discount of up to 40% in our stores and 20% in our Salon · Paid leave- Sick leave, annual leave and bank holidays, maternity/paternity leave · Refer a friend scheme · State of the art grooming salon · Advancement Opportunities – At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path. · Community- A chance to work in an environment where employees and customers share the same passion for animals · Educational opportunities- Continuous learning through our induction plan, e-learning academy, classroom training environment and development plans. · We are closed Easter Sunday, St. Stephen’s day and Christmas Day · Employee assistance programme · Store Christmas Party · Cycle to work Scheme · Free Grooming Uniform
Junior Credit Control Support Specialist
The Role: Primary purpose of the role is to support the credit control team with administrative and transactional tasks, to prompt timely payment of invoices and recovery of overdue balances. Clients will span multiple lines of business, vertical and segment. Within your role it is vital to maintain accurate customer information and correspondence history within the required systems of record. Day to day activities will include communication across a variety of channels, issuing receivables documentation, requesting remittances, maintaining purchase order information, and dealing with simple client queries or disputes. Collaboration across multiple functions and stakeholders will play a key part in achieving personal targets and overall business outcomes of reducing overdue debt and improving client payment days. Key Responsibilities · Resolving client queries and effective case management within our CRM. · Supporting the generation and distribution of collections communications schedule such as Copy Invoices Statements, Dunning Letters, Final Demands and Legal collections efforts. · Supporting the submission and processing of adjustment requests such as credit notes, refunds and manual invoices. · Supporting regular internal and external audits ensuring timely submission of back up information such as copy invoices, remittances, payment history. · Portal Management · Taking inbound calls and providing 1st line support to client queries. · Responding to client information requests, preparing statements, client status reports and other · relevant information as required. · Obtaining remittance information to support prompt accurate payment matching within our · accounting systems. · Effective master data management across all systems of record including but not limited to: o Contact Information. o Classification and Segmentation of Clients. o Inbound and Outbound Correspondence. o Payment Plans, Promise of Payment, Pre-Payments. o Non-Payment and Payment behaviour profile codes. · A continuous improvement and customer focused mind-set, always striving to deliver an excellent internal and external client experience. · To be a team player, working and communicating across peers and colleagues to exchange · knowledge, experience, and improved ways of working. · Contribute to key business initiatives and campaigns as required from time to time. · Adhere to all group standard operating procedures and policies. · Undertake regular internal compliance and skill-based training programs such as GDPR, AntiBribery and Health and Safety. · Compliance with all applicable internal and external business and regulatory requirements. · Any other additional duties as deemed necessary to support the business. Candidate Requirements: · Experience in customer facing roles, in a face to face or call centre environment preferred, but not essential. · Always maintaining professional conduct and courteous workplace relations. · Excellent communication skills (written and verbal) and a professional and cool negotiation manner. · Sound numeracy skill and an understanding of the transactions of billing, payments, and allocations preferable. · Ability to work independently, as part of a team, and ability to work collaboratively with crossfunctional teams and across all levels. · Strong time management skills to aid effective prioritisation of day-to-day task and meetkey · deadlines and service levels. · Excellent quality of work, to aid success against personal and business key performance objectives. · Ability to work in a high paced, evolving business and working environment. · Competent IT skill: proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn and adapt to new IT systems The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment. The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment. OASIS is an equal opportunities employer. The Company confirm that our legitimate interests comply with GDPR and data protection. Agencies When we require external assistance with our vacancies, we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers.
Branch Customer Advisor, Retail Banking
Branch Customer Advisor, Retail Banking, Edenderry Apply now » Date: 10 May 2024 Location: Edenderry, Co. Offaly, IE, IE Company: Allied Irish Bank Role: Branch Customer Advisor Location: AIB Bank, 32 J.K.L. Street, Edenderry, Co. Offaly This role is being offered on a Full Time - Permanent Basis. If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie By when? Closing date is Thursday 23rd May Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Job Segment: Recruiting, Bank, Banking, Human Resources, Finance, Retail Apply now »
Executive Assistant, Belfast/london
Executive Assistant, Belfast/London Apply now » Date: 10 May 2024 Location: Belfast/L0ndon, GB, GB Company: Allied Irish Bank Role: Executive Assistant Location: Belfast/London This role is being offered on a permanent basis. AIB Group UK plc are looking for an experienced executive assistant to work closely with 2 members of the UK Leadership Team. If you are a good communicator and enjoy variety then this is the role for you. About the Role: The successful candidate will be responsible for administration, diary management and logistics for 2 members of the UK Leadership Team. You will work closely with Senior Management to support them with the day-to-day requirements by helping them manage their workload and diary, organise their day and prioritise activities. You will work closely with their teams building a successful network and also collaborate closely with the other Executive EA’s. We're looking for someone who can: Life at AIB At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too. We are building a culture that breaks the conventions of what our customer and employees expect of a bank. We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie. If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at careers@aib.ie By when? Closing date is 24th May 2024 Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Job Segment: Recruiting, Secretary, Administrative Assistant, Executive Assistant, Banking, Human Resources, Administrative, Finance Apply now »
