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Sort by: relevance | dateCustomer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services
Baker
Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times. Provide our customers with excellent quality products and customer service. The ideal candidate will have/be: Previous food preparation and production experience is desirable Qualified baker is a distinct advantage Creative and able to embrace new recipes Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Bake and finish products to the highest standard Drive sales through instore initiatives Merchandise and present the Bakery department to the highest standard at all times and in accordance with relevant store planograms and guidelines Adhere to weekly stocktaking and daily waste procedures in the Bakery Adhere to production planning and batch control guidelines for bakery products Conduct quality and freshness checks Attend relevant training as required and implement learnings in store.
Confectioner
Main purpose of the role: Ensure the Confectionery Department operates efficiently and effectively at all times. Provide our customers with excellent quality products and customer service. The ideal candidate will have/be: A recognised qualification in pastry and/or have at least 2 years€,, experience in a bakery or quality focused restaurant or hotel Creative and able to embrace new recipes Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; Prepare and present the highest quality bakery items, desserts and pastries Assist in volume production Be passionate about keeping up to date with the latest culinary trends and bring your ideas to the team Drive sales through instore initiatives Merchandise and present the department to the highest standard at all times and in accordance with relevant store planograms and guidelines; Adhere to weekly stocktaking and daily waste procedures in the Bakery Conduct quality and freshness checks Attend relevant training as required and implement learnings in store
Treatment Coordinator
This role of the Treatment Coordinator (TCO) is to ensure the Patient has a smooth and positive experience when visiting the Practice from when they enter, throughout treatment and aftercare. TCOs manage appointments, support with coordinating treatment plans, answer patient questions and support with related administration. We have an opportunity for a TCO to work in our Belfast Practice, working 37 hours per week, Monday to Friday between the hours of 9.00am to 5.00pm. Key responsibilities include:
Despatch Operative
Job summary The Role Reporting to the Despatch Cell Leaders and working with the Cell Coordinators, you will be required to provide a safe and efficient service, overseeing the despatch of goods to meet customer requirements.Main responsibilities and duties will include:
Multimedia And Instructional Design Officer
Permanent, Full-time (36 hours per week) The successful applicant may be required to work in any of the College’s buildings, as necessary. Job Purpose: To engage with academic staff to establish each school’s expectations and needs with respect to utilising technology to enhance course content; structuring blended learning courses to enhance teaching learning and assessment and in leading on the design and implementation of a range of educationally focused learning tools and platforms, and other appropriate solutions, to deliver effective online and blended teaching solutions.
Chef
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! We are currently recruiting for a Chef to join our team based in Adelaide Private Care House, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Cleaning Operative
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at Radius Mill Pond Glen, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Food Service Assistant
Would you like to be part of a team that believes people are our greatest asset? Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Food Service Assistant to join our team based at Adelaide Private Care Home, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE #NorthernIreland
Support Worker
Support Worker (Multiple Vacancies), Clonmel, Co. Tipperary Come and work with one of Ireland’s best 150 Employers! Brothers of Charity Services Ireland are looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. Please apply to be in consideration for the following Dun Aoibhinn Services vacancies (see attached for further details): The role of a Support Worker Support Workers provide a key-working caring role for a group of People Supported by the Services. They are responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Support Worker role is to assist and support People Supported by the Services with the development of their Individual Plans and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration. • Competitive Rates of Pay (€33,699- €46,984 pro-rata) • 22 days Annual Leave • Defined Benefit Pension Plan • Flexible Working Hours • Full Training provided • Career Progression • Sick Pay Benefits • Employee Assistance Programs Please see attached job description for further details including job requirements, duties, etc. Closing Date for receipt of completed Applications Forms/CVs online is 11th May 2025. The Brothers of Charity Services Ireland is an Equal Opportunities Employer
