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Responsible to: The Regional Manager of South Connacht Citizens Information Service CIS Purpose of the job: To be responsible for the management and development of service delivery within a specified service area of the South Connacht Citizens Information Service region, and to contribute to the development, leadership and management of the service as part of the Regional Management Team. Main Duties: Be responsible for the development and delivery of service of the assigned service area, in line with the company’s strategy, action plan and the Citizens Information Board guidelines for the provision of Citizens Information Services. To contribute to the development and implementation of a regional strategy for the provision of quality information, advice, and advocacy services. Management of Service Delivery Manage and develop the provision of information and advice services within the service area. Manage and develop the provision of advocacy services within the service area, with the support and assistance of the Advocacy Support Worker and other approved advocacy supports. Identify, manage and promote outreach services and other information related activities within the service area, in line with the company’s regional strategy and available resources. Leadership, Management and Team Development Lead, manage and motivate a team of paid and unpaid staff including volunteers and scheme workers, in conjunction with relevant stakeholders within the service area in the effective provision of information, advice and advocacy services. Responsible for identifying ongoing training, development and support needs of staff and address these through local, regional, and national training provisions. Actively participate within the regional performance management development system PMDS process, ensuring that this process is implemented with all paid staff reporting directly to this position. Quality Control Responsible for the implementation of approved quality control mechanisms to ensure accuracy and consistency of information and advice provision within the service area. Manage and actively monitor the accurate and timely electronic recording of CIS outputs in line with relevant data recording and case management requirements. Contribute to the development and operation of systems for monitoring and evaluating outputs of the CIS region within relevant guidelines, and responsibility for managing the implementation of same within the service area. Ensure compliance with data protection legislation and instil good practice among staff in this regard. Highlight issues of concern regarding accessibility to CIS services to the Regional Manager. Implement referral pathways both inter and cross regionally to support client access to appropriate level of service provision. Support the coordination of referrals to other services and collaborate with other CIB funded services to support clients. Administration Responsible for the effective management of recording and reporting on information, advice, and advocacy activity within the service area, including the reporting of social policy issues to the Citizens Information Board. Responsible for planning, managing and delivering timely and relevant service reports as required. Manage service area or project budgets as assigned by the Regional Manager from time to time. Ensure the implementation of the provided financial system within national and regional financial control and budgetary guidelines. Attend meetings and provide annual and other reports or submissions as required. HR Ensure compliance with employment legislation and with agreed HR policies and procedures as provided for within the CIS Staff Handbook. Maintain service area HR files and provide HR reports to the Regional Manager. Responsible for managing or supporting the recruitment of paid staff as agreed with the Regional Manager and in line with the company’s regional staffing strategy and CIS HR policies and procedures. Promoting CIS Undertake publicity and research initiatives appropriate to the development of the service at the service area level within CIB Financial Controls and procurement requirements. Contribute to and support regional publicity and research initiatives in conjunction with the Regional Management Team. Contribute to and support the development and implementation of a regional communications strategy in conjunction with the Regional Management Team. Contribute to and support the development and implementation of an outreach strategy in conjunction with the Regional Management Team. Develop, manage and consolidate effective relationships with key stakeholders both locally and regionally, and undertake outreach and other service related activities, as required. Contributing to CIS Regional and National Development Work collaboratively as part of the Regional Management Team to implement the organisation’s Strategic Plan. Contribute towards the development of policy and strategy at a national level in conjunction with the CIS Regional Manager. Support the Regional Manager on projects, innovations and developments within the organisation, and in the strategic planning for the service. Facilities Management Oversee the effective maintenance and management of CIC premises in the specified service area. Act as key liaison for all ICT issues and developments in the specified service area in liaison with CIB IT Support and the Regional Manager. Where appropriate, identify new premises opportunities, relocation or renovation projects and make recommendations to the Regional Manager for progressing such initiatives. Project manage approved projects in consultation with the Regional Manager and other approved project partners. Health and Safety Ensure the regional health and safety plan is implemented within the service area and follow all reporting guidelines regarding incidents or accidents at work. Participate in health and safety teams and initiatives within the region. Other Responsibilities The Development Manager will also be required to perform other duties appropriate to the role from time to time. Be open to working unsocial hours as may be required from time to time and willingness to attend evening and occasional weekend events. Time Off In Lieu arrangements apply in all such circumstances. Person Specification Essential Qualifications A relevant third level qualification social sciences, humanities, law, HR, management Level 8 on the NFQ framework and Minimum of 3 years experience in a managerial role in a similar environment or Less formal qualifications will be considered if candidates can demonstrate significant managerial experience minimum 5 years in a similar work environment Desirable Qualifications Management qualification Information, advice, advocacy qualification Essential knowledge and experience Significant experience in managing and or delivering a complex service as relevant to this role minimum 3 years Operational experience in managing and delivering change in a complex environment as relevant to this role Experience of managing a team Extensive knowledge of rights, entitlements and social policy issues relevant to CIS Excellent interpersonal and communication skills Excellent standard of written English, report writing and evaluation skills Excellent IT and service data or case management software skills Experience of and commitment to capacity building among staff and organisations Strong leadership skills with a track record of innovation and implementing organisational improvements High degree of personal integrity Knowledge of and experience in coaching, mentoring and or staff training Ability to monitor and evaluate quality of service outputs and outcomes Experience of managing and motivating others and supervising professional practice A deep understanding of the needs of people with disabilities, of marginalised groups, persons in vulnerable situations, and the barriers experienced in accessing services Excellent judgement, with flexibility and problem solving abilities Experience in oral presentations and public speaking Knowledge and understanding of data protection obligations Desirable skills, abilities and experience Knowledge of community development Experience in project management Experience in delivering information, advice and advocacy, including representative advocacy services to the public and collaborative practice with other agencies Flexibility of approach and innovative thinking towards project or strategic work Networking skills Experience in facilities management Experience in health and safety management Core and special aptitudes, and skills Effective interpersonal and communication skills Ability to work as part of a management structure Management and delivery of results Leadership and management skills Analysis and decision making skills Administration, organisational and IT skills This is a temporary, part time position, subject to satisfactory completion of a six month probationary period. The period of probation may be extended at the discretion of the Regional Manager. The successful candidate will be available to work 17.5 hours per week. There may be a requirement to work evenings from time to time. Salary: Scale range of €51,249, €52,897, €54,547, €56,197, €56,819, €58,499, €61,648, €63,078, €64,812, €66,361 maximum, €67,295 LSI1, €68,228 LSI2. Salaries calculated on a pro rata basis for part time staff. Incremental Credit: It is expected that all new entrants to South Connacht CIS will be appointed at point one of the salary scale. However, South Connacht CIS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into South Connacht CIS. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding. A company pension scheme is in place, and membership is obligatory upon commencement. Employee contribution minimum 5 percent of salary, employer contribution 7 percent of salary. Please note the Citizens Information Service has established a normal retirement age in line with the state pension age currently 66.
Customer Experience Advisor, Contact Centre
Job Title: : Customer Experience Advisor , Contact Centre Vacancy ID : 100070 Vacancy Type : Permanent Post Date : 20-Apr-2026 Close Date : 04-May-2026 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Digital & Direct Customer Experience Advisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day to day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. PTSB are looking for ambitious and self-motivated individuals who are enthusiastic, goal orientated and have a passion for providing best in class customer service team that is shaped by and responds the to customer. The successful candidate will be operating in a fast moving enviroment which requires high levels of energy and motivation in our growing team in our Customer Contact Centre. Responsibilities: This is a Permanent role, based in Blackrock (Onsite). Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Retail Associate
At Three, our Retail Associates create exceptional customer experiences while contributing to a positive, supportive, and high‑performing store environment. We live our values every day: Be One Team, Be Kind, Be Customer Focused, Be Brave . What You’ll Do Be Customer Focused There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!
Catering Assistant
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Food Service Assistant to join our team based at SRC Lonsdale, Armagh. This is a great opportunity to join a world leading facilities management company. Working Pattern: Please note the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Multi-task Attendant, Community Healthcare Area, Extended
The role of the Multitask Attendant (MTA) is to work as part of a team in the delivery of high quality, person centred direct and indirect care to patients/ residents/ service users, under the direction of qualified nursing/other designated officer. To provide direct and indirect day-to-day care for residents. Support the provision of a high quality, hygienic and customer focused service including: • Assisting Nurses and healthcare staff in caring for residents. • Use a person-centred approach to high quality resident care. • Provide high standards in housekeeping, catering, laundry, portering or general duties as assigned. • Promote service user choice and independence. • Complete the relevant documentation as required as part of the role. • Adhere to HSE policies and procedures Please ensure you download, save and read the Job Specification, Candidate Information Document & Application Form. All of these documents are located at the bottom of this advertisement. We strongly recommend that you read the Job Specification associated with post before completing your application form. For any technical issues with uploading the application form please contact Liam.Murphy4@hse.ie
Refer A Friend | General Referral
Refer a Friend! Thank you for expressing an interest in working for Almac! Almac’s people are our core asset – without good people onboard, we cannot deliver for our customers or on our mission to advance human health. Recruiting and retaining the best talent, across all job roles, is key to achieving continued growth and to ensuring that Almac maintains its position as an industry leader. We aim to recruit the best talent to take our business forward and you can help us achieve our goal! The scheme is open to all our UK and ROI locations . If you are successfully hired for any position within Almac after being referred you will receive a £500/€600 reward* It is an easy and straightforward process - all you need to do is upload your CV via the 'Apply Now' button below, and you will be registered as a referred candidate. If you see a live vacancy that you are interested in, we encourage you to apply directly and if successful you will be processed as a referral candidate. It’s as easy as 1-2-3! *Terms & conditions apply. You must be referred by a current Almac employee. Referred candidates cannot be current or former employees of Almac, regardless of the dates or tenure of previous employment. Referred candidates cannot have been employed in the period immediately preceding this recruitment exercise as a non-employed worker or contractors. Both the referring employee and the referred candidate must be in current employment with Almac, have passed probation and must not be under notice to leave employment at the time of payment. A referral will not always guarantee that the Talent Acquisition team will be in contact with a candidate as the scheme is dependent on open roles available within a 6 month period, nor will a referral guarantee that an appointment will be made. Referral applications must of been made after the Scheme was launched (07 June 2023).
Civil Engineering Technician Apprentice
PUNCH Consulting Engineers is one of Ireland’s leading and most experienced Civil & Structural Engineering Consultancies. Since 1973, we have grown to be one of the largest Irish-owned consultancies, with vast experience in multi-disciplinary services including Civil, Environmental, Structural, Roads & Bridges, Marine & Energy and Conservation. At PUNCH we Engineer Legacies and are consistent recipients of numerous prestigious Awards across RIAI and ACEI. We have offices in Dublin, Limerick, Cork, Galway and Glasgow, Scotland. As part of our civil or building engineering division you will be a valued member of the teams delivering high profile projects across Ireland. You will develop your skills along with your academic learning to achieve the professional accreditation of a “Higher Certificate in Civil Engineering Level 6” after 2 years, with the opportunity to advance to “Bachelor of Engineering in Civil Engineering Level 7” after 1 further year of work and study. About The Role
Trainee Optical Assistant
The role Are you a caring individual looking to start your career as an Optical Assistant? You’ve come to the right place. We aren’t looking for people with years of experience and heaps of qualifications, just passionate, hard-workers ready to confidently welcome and help customers as they walk through our doors. And once you’ve found your feet as a Trainee Optical Assistant, you don’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers. Our store Based in Sligo, our store has great career progression opportunities! What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
Social Care Worker
Social Care Worker (Permanent, Full-Time), Clonmel, Co. Tipperary Come and work with one of Ireland’s best 150 Employers! Corlann is looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. The role of a Social Care Worker Social Care Workers fulfil a key supportive and advocative role for individuals supported by the service. The Social Care Worker’s role is to support the person in all aspects of their life focusing on the individual's ability and promoting independence and development of skills. They assist in all aspects of the practical tasks associated with the daily life of the person supported either in their home or within a day service setting. The Social Care Worker will assist and support people who use the service with the development of their individual person centred plan and the achievement of associated outcomes, and critically, will support people who use the service to make informed choices and fulfil their potential. They will encourage participation in the community through inclusive and creative thinking, seek opportunities for new experiences and help individuals make their own, informed choices. Please see attached job description for further details including job requirements, duties, etc. Closing Date for receipt of completed Applications Forms/CVs online is 3rd May 2026. Corlann South East is an Equal Opportunities Employer. INDSE
DML-- - Staff Midwife
Staff Midwife DML-04-26-163 Dublin & Midlands Region Location of Post: A Regional panel will be formed as a result of this campaign for Staff Midwife from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled in the below locations: Midlands Regional Hospital Portlaoise Regional Hospital Mullingar Midlands Regional Hospital Tullamore Naas General Hospital Please note this campaign is also open to 2026 Midwifery Graduates: Must be a current 4th Year Midwifery degree student undergoing the 36 week clinical placement or have successfully completed the clinical & academic requirements of BSc (Honours) Degree in Midwifery in September 2026 and who will be eligible for registration thereafter with the Nursing & Midwifery board of Ireland – NMBI. HR Point of Contact: DML is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact: Anto George HR Recruitment Officer HSE Dublin and Midlands Email: Anto.George@hse.ie Purpose of Post: To work within the midwives scope of practice as part of a multidisciplinary team in providing a safe, effective, high quality midwifery service to women, babies and their families. Eligibility Criteria Qualifications and/ or experience: Candidates must have at the latest date for receipt of applications for the post:- 1. Statutory Registration, Professional Qualifications, Experience, etc. (i) Be registered in the Midwives Division of the Register of Nurses & Midwives maintained by Bord Altranais agus Cnáimhseachais na hÉireann (Nursing and Midwifery Board of Ireland) or be entitled to be so registered And (ii) Have clinical and administrative capacity to properly discharge the functions of the role 2. Annual Registration (i) On appointment, practitioners must maintain live annual registration on the Midwifery Division of the Register of Nurses and Midwives maintained by the Nursing & Midwifery Board of Ireland [NMBI] (Bord Altranais agus Cnáimhseachais na hÉireann). AND (ii) Practitioners must confirm annual registration with NMBI to the HSE by way of the annual Patient Safety Assurance Certificate (PSAC). 3. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 4. Character Each candidate for and any person holding the office must be of good character Note: Post holders must maintain annual registration with Bord Altranais agus Cnáimhseachais na hÉireann (Nursing & Midwifery Board of Ireland) Post Specifics: Demonstrate professional knowledge and experience across the Staff Midwives scope of midwifery practice in a number of settings including but not limited to: • Midwifery Procedures • Clinical Interventions • Patient Observations • Ward Management • Medication administration and safety • Clinical Governance & Administration Please note this campaign is also open to 2026 Midwifery Graduates : Must be a current 4th Year Midwifery degree student undergoing the 36 week clinical placement or have successfully completed the clinical & academic requirements of BSc (Honours) Degree in Midwifery in September 2026 and who will be eligible for registration thereafter with the Nursing & Midwifery board of Ireland – NMBI.
