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Sort by: relevance | dateConsumer Affairs Staff Officer
Key Working Relationships The Consumer Affairs Staff Officer will work collaboratively with the Complaints Manager, General Services Manager, Risk Manager and Quality and Patient Safety Manager to ensure high quality efficient services for patients. Purpose of the Post • Support the effective management of service user comments, compliments, and complaints in line with HSE’s “Your Service, Your Say” policy and statutory requirements. • Ensure all complaints are handled promptly, fairly, and transparently. • Promote learning from complaints to drive service improvements. • Liaising with the Hospital Manager, Hospital Consultants, Hospital Insurers and Solicitors. • Support the management of FOI, Medico Legal, and Data Protection requests. • Maintain compliance with relevant legislation and HSE policy. • Liaise with service users, families, staff, and external stakeholders. • Ensure confidentiality, empathy, and professionalism at all times. • Have supervisory responsibility for administrative staff within the department. Principal Duties and Responsibilities The principal duties and responsibilities of the Grade V - Consumer Affairs Staff Officer shall be as follows: Complaints Management and Service User Engagement • Act as the first point of contact for service users, families, and members of the public seeking to make a complaint, provide feedback, or request assistance. • Log, acknowledge, and process complaints in line with HSE policies, ensuring statutory and policy timeframes are met. • Support and, where appropriate, conduct initial review and investigation of complaints, liaising with relevant staff and departments to gather information. • Prepare and issue acknowledgements, updates, and outcome correspondence to complainants, ensuring responses are accurate, clear, and empathetic. • Maintain accurate records of all complaints in the Complaints Management System, ensuring timely updates and data integrity. • Provide information and guidance to complainants on the complaints process, escalation options, and their rights under HSE policy. • Assist in identifying trends and learning from complaints, preparing reports for management to support service improvement initiatives. • Compile monthly and annual statistical returns on complaints and feedback for reporting to senior management. • Promote a positive complaints culture that values feedback and fosters continuous improvement. • Participate in local and national training, workshops, or forums relating to complaints and consumer engagement. Patient Liaison Responsibilities • Act as a point of contact for patients and families during their care journey, offering support, information, and guidance to help them navigate services and resolve concerns at the earliest possible stage. • Work collaboratively with clinical and administrative teams to facilitate communication, mediate concerns, and ensure patient experiences are understood and addressed promptly, promoting a person-centred approach to care. Freedom of Information, Data Protection and Medico-Legal • Provide administrative support in the processing of requests under the Freedom of Information Act, Subject Access Requests (SAR), Data Protection legislation, and Medico-Legal access procedures, working under the guidance of Line Management. • Assist in the retrieval, organisation, preparation, redaction, and issuing of records, ensuring compliance with legislative requirements, HSE policy, and confidentiality standards. • Support staff and service users by offering accurate information and guidance on FOI, Data Protection, and Medico-Legal procedures, escalating complex queries to senior colleagues as appropriate. • Contribute to the preparation of monthly and annual activity reports by gathering data, maintaining accurate records, and providing updates on access requests and associated work. Administration • Ensure the efficient administration of area of responsibility. • Appropriately delegate responsibility and authority. • Ensure deadlines are met and that service levels are maintained. • Ensure all HSE policies, procedures and guidelines are adhered to. • Ensure mandatory training requirements are met and safety statements are updated and completed within timeframe. • Make appropriate use of technology to advance the quality and efficiency of service provision. • Maintain relationships with key stakeholders. • Promote co-operation and working in harmony with other teams and disciplines. • Ensure decisions are made in line with local and national agreements. • Provide administration support for meetings and attend as required. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable low carbon and efficient health service. Human Resources / Supervision of Staff • Supervise and ensure the well-being of staff, enable other team members to carry out their responsibilities, ensuring appropriate delegation of responsibility and authority. • Co-ordinate, monitor and review the work of clerical and administrative staff. • Manage workflow assignments to ensure optimal use of skill sets and resources and keep in touch with workloads of staff members to gauge levels of wellbeing and morale in the team. • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. • Conduct regular staff meetings to keep staff informed and to hear views. • Manage the performance of staff, dealing with underperformance and absenteeism in a timely and constructive manner. • Create and promote a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships with other teams and disciplines. • Solve problems and ensure decisions are in line with local and national agreements. • Identify and agree training and development needs of team and design plan to meet needs. • Pursue and promote continuous professional development in order to develop leadership and management expertise and professional knowledge. Service Delivery and Service Improvement • Ensure that the standardised HSE ‘Your Service, Your Say’ procedures for complaint management are being implemented and adhered to throughout the hospital. • Ensure that all service managers and staff within SLGH are supported to effectively manage complaints at the first point of contact. • Co-ordinate and facilitate education and training for staff in complaints handling. • Promote and participate in the implementation and management of change. • Proactively identify inequities and inefficiencies in service administration and implement solutions to improve service delivery, in line with legislation and benchmarking against best practice structures. • Maintain a good understanding of internal and external factors that can affect service delivery including awareness of local and national issues that impact on own area of work. • Encourage and support staff through change processes. Building and Maintaining Relationships • Work closely with service managers to ensure the effective management of complaints relating to their service. • Liaise with Consumer Affairs Regional Office, Office of the Information Commissioner, Data Protection Commissioner, National Complaints Governance and Learning Team, HSE Dublin and South East Complaints Committee and Office of the Ombudsman in relation to managing, progressing and resolving complaints. • Communicate effectively with other team members. • Communicate effectively with patients and carers. • Promote and participate in the Open Disclosure process as appropriate. Standards, Policies, Procedures, Health and Safety and Legislation • Ensure accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility. • Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility. • Effectively discharge the day-to-day operations, including compliance with HSE Financial regulations and all HSE policies and procedures. • Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team. • Maintain own knowledge of relevant regulations and legislation e.g. HSE Financial Regulations, Health and Safety legislation, Employment legislation, FOI Acts, GDPR, YSYS Policy. • Adequately identify, assess, manage and monitor risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role and comply with associated HSE protocols for implementing and maintaining these standards. • Pursue continuous professional development in order to develop management expertise and professional knowledge. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or Experience Professional Qualifications, Experience, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland (QQI) And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Age Age restriction shall only apply to a candidate where he or she is not classified as a new entrant. A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Candidates for and any person holding the office must be of good character. Tenure The current vacancy available is permanent and whole time. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at expression of interest stage. Working Week The standard weekly working hours of attendance for your grade are 35 hours per week. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent. Annual Leave The annual leave associated with the post will be confirmed at Contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on 01 January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31 December 2004.
eHealth Digital General Manager
Remuneration The salary scale for the post is 01/08/2025: €85,747 €87,912 €91,342 €94,798 €98,226 €101,663 €106,660 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Location of Post HSE Dublin & South East Carlow/Kilkenny, South Tipperary, Waterford, Wexford, Wicklow East and South Dublin FSS Bhaile Átha Cliath agus an Oirdheiscirt Cheatharlach, Chill Chainnigh Thiobraid Árann Theas, Phort Láirge, Loch Garman The successful candidate will be based on one of the main sites in the Dublin & South East Regional sites. There is currently one specified purpose (24 months), whole time post available. These include: • Dublin (Corporate Office) • Wicklow • Wexford • Waterford • Kilkenny • Tipperary A panel may be created for eHealth Digital General (Grade GM) HSE Dublin & South East from which permanent and specified purpose vacancies of full or part time duration may be filled. Principal Duties and Responsibilities The EHealth Digital GM will work to ensure effective implementation of digital health programmes and encompasses both managerial and administrative responsibilities which include the following: • Core Duties • Engage with multidisciplinary teams and external stakeholders, collaborating in the areas of clinical ICT planning, design, implementation, and adoption • Provide strategic input and leadership for information technology and information systems across the region to meet the current and future clinical integrated care needs • Champion and participate in the development of a clinical ICT / telehealth adoption strategy promoting standardisation • Develop clinical and operational systems strategies in collaboration with senior clinical and medical informatics and operational leaders • Take lead on deploying into the Region one or more nationally driven programmes from Digital for Care. • Develop solution proposals that maximise the use of existing products and technologies to deliver the required outcomes. • Maintain knowledge of existing solutions in use across the health system. Stay updated on relevant technology and clinical developments that enable new ways to meet patient and clinician needs. Strategic Implementation and Adoption • Work within the overall regional strategic digital health objectives, plan, deliver and monitor the strategy. Evaluate, interpret and support the local implementations. • Review, analyse and identify key requirements and needs of clinical and operational services in relation to digital health implementations. • Work with clinical, operational and IT leaders in evaluating the effectiveness of technologies and workflows that impact all users. • Manage multiple concurrent and consecutive application activities from beginning to end • Integrate workforce planning methodologies with ICT • Support the ICT training team to identify and respond to learning, development and training needs for staff to successfully delivery the digital health vision. Project Management • Adopt and utilise standard HSE project management methodology • Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders. • Have budgetary responsibility for the function. Evaluating value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and comply, with contractual terms and conditions across all workstreams. • Fulfil the role of Business Lead for assigned projects • Act as the key business contact for all project activities, as required, ensuring effective communication across all levels of the organisation • Apply project management expertise and discipline to the delivery of eHealth solutions and change including: scope control, benefits management, status reporting, managing dependencies, risks, issues and escalations as appropriate. • Lead in preparing and seeking endorsement of key project documents, ensuring all deliverables are clearly communicated, aligned with strategic objectives, and agreed upon by stakeholders • Report on progress against project milestones including providing business updates to the Project Steering Group, Regional Digital Oversight group (RDOG) and other relevant oversight bodies • Communicate project benefits in a meaningful way for patients, clinicians and executives. • Establish and maintain collaborative working with a range of internal stakeholders, sharing key insights on service performance, and gaining their support and alliance to ensure delivery of agreed targets. • Ensure compliance with all relevant legal and organisational requirements, addressing any gaps proactively. Best Practice Standards • Ensure implementation of solutions in alignment with national policies, national/international standards and best practice methodologies in terms of patient safety and effectiveness, clinical and operation effectiveness and technical validity. • Ensure that all changed ways-of-working are assessed by clinical leadership and clinical owners for clinical risk, and all efforts are co-ordinated with compliance and data protection. • Ensure a co-ordinated approach to standardised digital health delivery across all relevant services. • Ensure compliance with all ethics, patient safety, information security and data protection governance processes. • Ensure relevant legislation and directives are adhered to with respect of all aspects of projects undertaken. Change & Communication • Oversee a co-ordinated approach to change activities through adoption of an agreed Health Service Change Framework. • Motivate and influence senior management across regional CHO and Acute services to adopt new ways of working in Digital Health. • Combine knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical and operational settings. • Support the development and approval of clinical and administrative content within clinical and operational information systems • Evaluate the impact of solutions on clinical processes and identify areas to promote use of technology in improving quality of care, increasing efficiencies for clinicians, and enabling standardisation • Maintain relationships with key business partners and other senior industry leaders to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies • Work with vendors to proactively strategize on development and/or enhancement of information system solutions to meet organisational business needs • Work with stakeholders including health service users, staff and their representative organisations, implement reform of community as a component of an integrated programme of health reform. Staff & Team Management • Provide overall direction to and support communication and active collaboration across the digital health function, including assigned staff. • Coordinate Digital Health Team activities with a focus on Regional and National Digital Health priorities and/or other ICT initiatives. • Agree and document project plans with designated digital health teams • Support continuous professional development and learning within the team • Ensure a programme culture of innovation, continual improvement, readiness for change and flexibility. • Lead and manage staff and communicate regularly, clearly and effectively with staff to ensure they are kept fully informed of project development. • Participate fully as a team member, sharing knowledge and information and supporting colleagues to promote a cohesive team and the achievement of team objectives • Promote a culture of learning by participating and assisting in continuous professional development of self and others • Promote healthy working relationships as part of a professional, punctual and dedicated team • Manage and supervise staff and trainees within the project • Chair and lead relevant meetings as required • Supervise, mentor and manage a team to ensure section objectives are met. This includes a focus on excellence in people management, including proactive application of HR policy, Performance Achievement, development plans, and a Values in Action led culture. • Pursue and promote continuous professional development including personal expertise and professional knowledge. Performance Management • Develop and implement qualitative and quantitative measures to determine performance against the regional and national digital health strategy. Report progress against the strategy through personal representation at senior management forums and by written reports. • Responsible for the development and delivery of benefits realisation framework in collaboration with key clinical and operational stakeholders. This will require monitoring, tracking and reporting on benefits realisation. • Put in place appropriate measures for the evaluation and review of all aspects of the services for which he/she is responsible and to monitor performance and take appropriate action to deal with variances. • Contribute to human resource planning and management, positive employer/employee engagement and financial planning and management. • Ensure that Regional, HSE policies and statutory obligations are fulfilled in relation to the provision of care and in relation to staff management. • Negotiate and maintain contracts for the supply of services to and from non HSE agencies in line with HSE policies, regulations, national policy and legislation. General Duties & Responsibilities Under the direction of the Regional Director of Transformation & Technology the General Manager will be responsible for the services assigned to him/her. The post holder will: Governance & Accountability • Manage the programmes assigned to him/her and establish the agreed objectives for their delivery. Collaborate with all staff and wider leadership to identify needs for the use of digital health tools to further improvements in patient care, quality, clinical resource management, operational efficiency, performance improvement and patient\parent engagement • Promote advancement of clinical and business intelligence systems capable of reporting variables to evaluate patient outcomes, to support research, and operational improvement across the continuum of care. • Manage the resources, including staff under his/her control within agreed parameters and prepare service plans, estimates and budgetary reports pertaining to his/her area as required. • Put systems in place to ensure all relevant legislation and policies and procedures for the assigned area of responsibility are adhered to. • Develop and implement appropriate service delivery in collaboration with EHealth leadership in defining, delivering, and improving services for the region and its service users. • Take responsibility for developing, implementing, and then maintaining suitable controls to safeguard the confidentiality, integrity, and availability of information systems. • Understand the impact of regulatory changes and interpret them for internal and external constituents. • Give advice and direction across CHO and Hospital’s on quality assurance and improvement processes, and work with clinical team members to design and deliver safe and effective applications to support the delivery of high quality clinical care. Leadership and Direction • Promote and ensure the overall purpose and objectives of strategic and service plans are understood by staff within area of responsibility in order to secure their active participation in the delivery of high quality, efficient and cost-effective services. • Lead the delivery of a safe and quality service in the assigned area of responsibility. • Lead administrative functions as appropriate to maximise integration and the effective utilisation of resources. • Support and lead as appropriate, the assessment and evaluation of local needs against service delivery and the determination of priorities and the development of services to meet them, including the re-orientation of existing services where appropriate. • Provide the necessary effective leadership and direction to drive change by transforming the strategic vision into a framework and structures for moving forward. • Develop and promote effective professional working relationships and commitment to high standards of service and clinical care • Provide strategic input and healthcare leadership for digital health systems across the organisation, to meet the current and future needs of patients and service users. Risk Management, Quality, Health & Safety • Adequately identifies, assesses, manages and monitors risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. Education & Training • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role: • A Level 8 qualification in Information technology or equivalent would be desirable. • Hold a project management certification such as PMP (PMI), PRINCE2 Practitioner (Alexos) or an industry recognised equivalent. • Significant senior management experience in the health service leading, managing and delivering complex change and/or digital/ICT projects or programme(s) • Significant experience of using structured change management and project management methodologies across large scale programmes • Experience of planning and managing performance and delivering results within a complex multi stakeholder environment • Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders • Experience of leading and managing a team • Have the requisite knowledge and ability (including a high standard of suitability, and management ability) for the proper discharge of the duties of the office. • Experience of budget planning, financial management and resource management processes. • The requisite knowledge, ability and experience (including a high standard of suitability and management ability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role. A flexible approach to working hours is required in order to ensure deadlines are met. Additional eligibility requirements: Citizenship Requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Professional Knowledge and Experience Demonstrates: • Knowledge and understanding of the Healthcare Sector within Ireland • An understanding of the relevant strategies, reports, programmes and projects applicable to the role • Knowledge and understanding of Quality Improvement methodologies. • Knowledge and experience of best practice in project and programme management, methodologies and techniques, including risk and issue management • Knowledge and experience of service improvement and re-design, programme and change management, and quality improvement as it relates to this role • Knowledge and understanding of the challenges of leading complex systems change • An awareness of Digital Health/Telehealth solutions, as relevant to this role • An awareness of clinical, business or technical issues impacting telehealth implementation • Significant knowledge and experience in the delivery and implementation of complex projects encompassing ICT driven organisational reform • Excellent knowledge and understanding of project management. • Knowledge and understanding of ICT Service management. • An understanding of the relevant legislation and directives applicable to the role • Proficiency with office systems including excellent knowledge of Microsoft Word, Excel, PowerPoint. • Knowledge and understanding of ICT Systems and technologies in use in a large complex organisation and an awareness of the strategy and aims of National Transformation & Technology, as pertinent to this role • An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Slaintecare. Leadership and Delivery of Change Demonstrates: • A track record as an effective leader with a can-do attitude who has led, organised and motivated staff in times of rapid change in a challenging environment • The capacity to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes. • Leadership and team management skills including the ability to work as part of a multidisciplinary team environment • An ability to influence and negotiate effectively in furthering the objectives of the role. • A capacity to operate successfully in an agile and dynamic environment • A capacity to balance change with continuity – continuously strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence, even under increasing complex and demanding conditions • The ability to proactively identify areas for improvement, exploring possible solutions with a strong service and customer centric focus.
Fitter Mechanic
JOB REQUIREMENTS MINIMUM ELIGIBILITY REQUIREMENTS Minimum Eligibility Requirements are the minimum requirements required for the position and are set out by the Department of Housing, Local Government and Heritage for administrative and technical/engineering grades. For outdoor grades and some specialised grades, the minimum eligibility requirements are set out by Kilkenny County Council Human Resources Department in consultation with the relevant Line Manager as they are not set centrally by the Department. Applicants will be required to submit scanned images of documentation to establish the applicant meets the following minimum eligibility criteria: Character Each candidate must be of good character. Employment of the successful candidate shall be subject to satisfactory references. Health Each candidate must be free from any defect or disease which would render them unsuitable for employment and be in a state of health as would indicate a reasonable prospect of ability to render regular and efficient service. For the purposes of satisfying the requirement as to health it will be necessary for each successful candidate, before he/she is appointed, to undergo a medical examination by a qualified medical practitioner to be nominated by the local authority. If after undergoing the medical, you do not take up the post the cost of the medical must be refunded to the Council. EDUCATION, training, experience PLEASE NOTE: • FAILURE TO UPLOAD ALL REQUIRED DOCUMENTS I.E. QUALIFICATIONS, I.D. ETC., AT SUBMISSION STAGE WILL AUTOMATICALLY RESULT IN AN INVALID APPLICATION. • CANDIDATES SHOULD SATISFY THEMSELVES THAT THEIR EDUCATIONAL QUALIFICATIONS MEET THE MINIMUM REQUIREMENTS FOR THIS POSITION. • APPLICANTS WITH NON-IRISH QUALIFICATIONS CAN AVAIL OF THE ON-LINE RECOGNITION OF FOREIGN QUALIFICATIONS SERVICE PROVIDED BY QUALITY AND QUALIFICATIONS IRELAND (QQI) AND MUST SUBMIT PROOF OF SAME WITH THEIR APPLICATIONS. • FAILURE TO FULLY COMPLETE EACH QUESTION ON THE APPLICATION FORM MAY DEEM YOUR APPLICATION INVALID (ANSWERS WHICH REDIRECT TO OTHER RESPONSES ARE NOT PERMITTED). (a) Possess a standard of education sufficient to enable him/her to keep with efficiency of the books and records necessary for maintenance record keeping. (b) have served a recognised apprenticeship, and hold a recognised certificate as a fitter/mechanic, in a Mechanical Engineering trade (c) Have a good knowledge and experience in RSA requirements for maintaining, diagnosing and repairing of HGV and LCV’s for CVRT and vehicle maintenance and repair. (d) have experience in the maintenance of a broad range of vehicles and equipment including diesel engine trucks, hydraulic and pneumatic systems etc. (e) have a working knowledge of auto-electrics including truck electrics, instrumentation etc. (f) have a knowledge of fire appliances & fire service equipment including fire pumps (Kilkenny County Council will provide ongoing training to successful candidates in this area.) (g) be proficient in welding techniques. (h) be a competent driver with class “B” & “C” Driving Licence, without endorsement. Citizenship Candidates must, by the date of any job offer, be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident. DESIRABLE REQUIREMENTS IT IS DESIRABLE THAT EACH CANDIDATE SHALL: Have practical experience in repairing and maintaining the following vehicles: Volvo, Scania, Man trucks and 4wheel drive jeeps Have a high focus on Health and Safety and also operated Safety Management systems. Possess adequate training and at least 3 years’ experience in the last 6 years as a Fitter/HGV Mechanic. JOB DUTIES AND RESPONSIBILITIES DUTIES OF THE ROLE SHALL INCLUDE: The duties may include but are not limited to the following and the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. The Fire Service Fitter Mechanic will be required to work on the following: The person employed will be required to carry out all the duties allotted to him/her by the Fire Authority through the Senior Fire Officer and other supervisory staff, relative to the repair and maintenance of the Fire Service appliances, equipment and premises and any other such duties. He/she will be required to work in any of the premises used by Kilkenny Fire Authority, including any other premises that may be acquired in the future. He/she may also be required to work at the scene of Fire Service incidents. He/she will keep and furnish such records and reports relating to his/her duties as directed by staff. He/she will operate such systems (including information technology e.g. Flex) as are necessary to achieve maximum efficiency in the position. The post-holder will be available, if called on, for night, weekend or other duties outside of normal hours, when required. To this end he/she will carry a mobile phone when not contactable by land line. He/she may be required to drive a van in the course of his/her duties The post-holder will comply with requirements of Kilkenny County Council’s Corporate Safety Statement and the Fire Service Safety Statement, legislation/regulations as may be in force from time to time, including any such policies introduced by Kilkenny County Council The post-holder will operate any machinery, appliances, equipment and associated items as required including operating existing technology and any new technology that may be introduced in the future and be responsible for such items under his/her control. Delivery of replacement equipment and Personal Protection Equipment to stations as directed. Instruction to crews on new appliances and equipment, where applicable Other duties as may be assigned from time to time. The above specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. PARTICULARS OF OFFICE TYPE OF POST To form a panel from which Permanent/Temporary/Fixed Term/Specific Purpose contract posts may be filled. SALARY The salary shall be fully inclusive and shall be as determined from time to time. The holder of the office shall pay to Kilkenny County Council any fees or other monies (other than inclusive salary) payable to and received by him/her by virtue of his/her office or in respect of services which he/she is required by or under any enactment to perform. In accordance with EL05/2019 persons who are not serving Local Authority employees must be placed on the minimum of the scale. Where a person being appointed is a serving Local Authority employee normal starting pay rules will apply. The rate of remuneration may be adjusted from time to time in line with government policy. The current salary scale for the position is €796.52 (point 1) to €917.38 (after 9.5 years) gross weekly pay. SUPERANNUATION CONTRIBUTION Public Service Pensions (Single Scheme and Other Provisions) Act 2012 New members joining the public sector on or after 1st January 2013 will be required to join the Single Public Service Pension Scheme. It applies to all first-time entrants to the Public Service as well as former public servants returning to the public sector after a break of more than 26 weeks. Your contributions will be made up of 3% of your gross pensionable remuneration and 3.5% of your net pensionable remuneration (your gross pensionable remuneration less twice the value of the Contributory State Pension). Your normal retirement age under this scheme is the same age at which you can claim the Contributory State Pension. The minimum age for receipt of this pension is Age 66. There is a compulsory retirement age of 70 years. Persons who commenced in Public Service Employment after 6th April 1995 and prior to 1st January 2013: Persons who became pensionable employees after 6th April 1995 and prior to 1st of January 2013, without a break in employment, will join the Local Government (Superannuation) (Consolidation) Scheme 1998. Contributions are payable at the rate of 1.5% of your basic salary, 3.5% of basic salary less twice two times the value of the Contributory State Pension and a further 1.5% is payable for spouse and children’s contributions (*non-officer grades pay a co-ordinated contribution: ‘Non-New Entrants’ (those who became pensionable after 6th of April 1995 and prior to 1st April 2004) have a minimum retirement age of 60 and a compulsory retirement age of 70. ‘New Entrants’ (those who became pensionable after 1st April 2004 and prior to 1st January 2013) have minimum retirement age of 65 with no compulsory retirement age. Persons who commenced in Public Service Employment before 6th April 1995: Their minimum retirement age is 60 and they have a compulsory retirement age of 70 as per Department of Housing, Planning and Local Government Circular Letter CL/2/2019. Contributions are 5% of basic salary and 1.5% of basic salary toward Widow’s & Orphan’s or Spouse & Children’s Scheme. PENSION ABATEMENT If the appointee was previously employed in the Civil Service or in the Public Service, please note that the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 (Section 52) includes a provision which extends abatement of pension for all Civil and Public Servants who are re-employed where a Public Service Pension is in payment. This provision to apply abatement across the wider public service came into effect on 1 November 2012. This may have pension implications for any person appointed to this position that is currently in receipt of a Civil or Public Service pension or has a preserved Civil or Public Service pension which will come into payment during his/her employment in this position. Prior to appointment, successful applicants will be obliged to complete a declaration in relation to previous Public Service pensionable employment. Please note: In applying for this position, you are acknowledging that you understand the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/Office will support an application for an abatement waiver in respect of appointments to this position. PENSION ACRUAL A 40-year limit on total service that can be counted towards pension where a person has been a member of more than one pre-existing public service pension scheme (i.e. non-Single Scheme) as per the 2012 Act shall apply. This 40-year limit is provided for in the Public Service Pensions (Single Scheme and Other Provisions) Act 2012. This may have implications for any appointee who has acquired pension rights in a previous public service employment. PROBATION The following provisions shall apply to probation: There shall be a period after such appointment takes effect during which such person shall hold such office on probation, such period shall be 12 months, but the Chief Executive may at his/her discretion extend such period, such person shall cease to hold such office at the end of a period of probation unless during such period the Chief Executive has certified that the service of such person in such office is satisfactory. PRE-EMPLOYMENT MEDICAL EXAMINATION For the purposes of satisfying the requirement as to health, it will be necessary for each successful applicant, before he/she is appointed, to undergo a medical examination by a qualified medical practitioner to be nominated by Kilkenny County Council. In the event the applicant does not take up the post following the preemployment medical, he/she will reimburse Kilkenny County Council the cost of the medical examination, as per a previously signed understanding. HOURS OF WORK 39 hour working week will be five days – Monday to Thursday, 8:00am to 4:30 pm & Friday 8:00am to 3:30pm with a ½ hour lunch break. Applicants will be expected to be available for overtime work if and when required by the Council. Overtime at the appropriate rates may be paid for any periods worked in excess of the normal working week. The Council reserves the right to alter the working week as and when required. ANNUAL LEAVE Annual leave entitlement for this position is 25 days per annum in accordance with Department of Environment, Community & Local Government Circular LG(P) 07/2011. TRAVEL When required to do so holders of the office shall hold a full Irish driving licence for class B vehicles free from endorsement and disqualification and, shall drive a motor car in the course of their duties and for this purpose provide and maintain a car to the satisfaction of the Local Authority. It is Kilkenny County Council policy that all staff using their private cars for work purposes, regardless of the frequency should: Indemnify Kilkenny County Council on their personal insurance policy Note business class on their personal policy It is the obligation of the driver/owner to ensure that the vehicle is fit to be on the public road. When applicable for specific roles, travelling and subsistence expenses necessarily incurred in the course of official duties will be refunded in accordance with appropriate rates in line with the relevant Department Circulars and any other relevant documents. If during your employment, your licence is revoked, even temporarily, or if you receive endorsements on your licence, which may affect your duties, you are obliged to notify the Council immediately. LOCATION The initial assignment will be in the Fire Service, Fire Brigade HQ, Gaol Road, Kilkenny. SAFETY, HEALTH & WELFARE The holder of the post shall comply with Kilkenny County Council’s Safety Management System. He/she shall familiarise him/herself with the Safety statement for his/ her section and all the associated safety & health risk assessments, safe systems of work, and procedures and make proper use of all safety clothing and equipment. Failure to comply with the Safety Statement and its requirements may result in disciplinary action. TRAINING It is a condition of employment that successful applicants will be required to participate in training programmes as required by the Chief Fire Officer relevant to the skills necessary for the performance of the duties attaching to the post. POLICIES & PROCEDURES The post-holder will be expected to abide and adhere to the policies & procedures applicable to Kilkenny County Council. SELECTION PROCESS The selection process may include: Stage 1: Submission of completed applications and required supporting documents. Stage 2: Eligibility & Shortlisting of applicants on the basis of information submitted in the applications and supporting documents. Stage 3: A competency-based interview which may be conducted face to face or by way of remote interview. Stage 4: Panel formation.
Senior Social Work Practitioner
Job Objectives Main Duties and Responsibilities Co-ordination/Management The Senior Social Work Practitioner will: AND Must have the requisite knowledge and ability (including a high standard of suitability, professional and managerial ability) for the proper discharge of the duties of the office. Knowledge of legislation, policy, procedures and current issues in Children & Families service. Ability to work in a computer literate environment Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Social Worker Team Leader
Job Objectives Main Duties and Responsibilities Professional / Clinical The Social Worker Team Leader will: Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Finance Director
Finance Director Kilkenny Cheese Ltd Role Summary Kilkenny Cheese is a joint venture between Tirlan and Dutch family business Royal A-ware, a 130-year-old company with strong positions in EU and global markets. The facility has started up in 2024 as a greenfield site at Belview, Co Kilkenny Royal A-ware is a traditional Dutch family business with a passion for food and with a strong entrepreneurial attitude. Demand-led, we offer our clients tailored products and services. In recent years investments have been made in the development and management of own supply chains resulting in independence, efficiency, and flexibility. We are specialized in producing, ripening, cutting, and packaging cheese, and also produce and package cream and fresh dairy products. Based in Belview in South Kilkenny the role reports to the Managing Director of Kilkenny Cheese Limited and will be a member of the Executive team of Kilkenny Cheese Limited with the Head of Site Operations and the HR Business Partner. The Finance Director will partner with the Executive Leadership and Site Leadership teams and be responsible for the financial stewardship of the company. It is a hands-on role with month end reporting as well as a strategic role working on business planning and growth Key Responsibilities About us Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Please apply with an uptodate CV
Planning Coordinator
Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. A talented team across Ireland, the US, MEA and China, delivers annual revenues of over €3 billion. Our purpose is to nourish the world, while safeguarding our environment for future generations. Role Profile The Planning Coordinator will support multiple areas within the Planning team, including Demand Planning, Production Planning, and Material Requirements Planning (MRP). This role involves working closely with stakeholders across different parts of the business to ensure accurate planning and smooth operations. The position provides exposure to end-to-end planning processes and is a great opportunity to develop skills in forecasting, analysis, and cross-functional collaboration. This role offers hybrid working. Responsibilities About us Formerly known as Glanbia Ireland, we are now Tirlán. Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Join our Talent Pool Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers Tirlán is a Values Based Organisation
Maintenance Technician
Maintenance Technician Kilkenny Cheese Ltd Role Summary Kilkenny Cheese is a joint venture between Tirlan and Dutch family business Royal A-ware, a 130-year-old company with strong positions in EU and global markets. The facility has started up in 2024 as a greenfield site at Belview, Co Kilkenny. Rooted in our rich heritage of family farming and embedded in our communities, Tirlan has evolved to bring the passion of our farmers and their high-quality ingredients to the international marketplace. Using modern-day technology and applying the best processes to our milk pool of three billion litres, we now export innovative products and tailored ingredients solutions to be enjoyed in more than 100 countries. Royal A-ware is a traditional Dutch family business with a passion for food and with a strong entrepreneurial attitude. Demand-led, we offer our clients tailored products and services. In recent years investments have been made in the development and management of own supply chains resulting in independence, efficiency, and flexibility. We are specialized in producing, ripening, cutting, and packaging cheese, and also produce and package cream and fresh dairy products. Role Summary Based in Belview in South Kilkenny the role reports to the Maintenance Manager, the Maintenance Technician role will allow the successful candidate to gain valuable maintenance experience while supporting the delivery of the Kilkenny Cheese maintenance strategy and providing maintenance support to the production team. This will be achieved within a flexible work system, supporting the 24 x 7 operation. KEY RESPONSIBILITIES Join our Talent Pool Considering a new career in Tirlán but this isn’t the role for you?! Then why not register your experience & sign up for career opportunities at www.tirlan.com/careers. Commitment to Diversity & Inclusion Tirlán embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams where different perspectives drive innovation and growth. We strive to create an inclusive workplace where people can bring their true self to work and achieve their full potential. At Tirlán, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. At Tirlán our culture will celebrate individuality, knowing that together we are more. Tirlán owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. About us: The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN. Tirlán has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China. Tirlán is a Values Based Organisation - www.tirlan.com
Quality ORP Project Acorn
Whey Investment Project – Quality ORP 2 year FTC Ballyragget, Co. Kilkenny Tirlán Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Promiko, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition.A talented team across Ireland, the US, MEA and China, delivers annual revenues of over €3 billion. Our purpose is to nourish the world, while safeguarding our environment for future generations. Definition The Tirlán Operational Readiness Program (ORP) is applied to pre-selected CapEx projects to ensure a standard and consistent approach. Operational readiness is defined as the process of preparing the end users of an asset under construction, and their supporting organization, in a way that they: About us Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Join our Talent Pool Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers Tirlán is a Values Based Organisation
Treasury Analyst
Treasury Analyst Kilkenny / Dublin Hybrid working Tirlán Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,100 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations. Role Profile Reporting to the Finance Manager, the Treasury Analyst will be responsible for supporting the accounting and reporting aspects of Treasury Operations, in addition to management of the business banking infrastructure. Responsibilities About us Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Join our Talent Pool Considering a new career in Tirlán but this isn’t the role for you? Join our talent community and sign up for job notifications at www.tirlan.com/careers Tirlán is a Values Based Organisation
