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Sort by: relevance | dateCustomer Experience Advisor
Your Role: As a Digital & Direct Customer Experience Advisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day to day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. PTSB are looking for ambitious and self-motivated individuals who are enthusiastic, goal orientated and have a passion for providing ‘best in class’ customer service team that is shaped by and responds the to customer. The successful candidate will be operating in a fast moving enviroment which requires high levels of energy and motivation in our growing team in our Customer Contact Centre. Your Team: Our focus is to deliver an exceptional Customer experience by blending the most up to date technology with our highly skilled and trained people, through inbound, outbound phone calls and other digital capabilities. Your Responsibilities: · Work effectively as part of a high performing team delivering excellent customer service and on own iniative. · Provide an excellent level of customer service and advise our customers throughout their product / financial needs journey where qualified to do so, further improving the customer experience. · Ensure accuracy by being quality focused and adopt a right first time approach at all times. · Support and deliver for customers in our inbound,outbound and our digital channels. · Interact and build exceptional customer relationships providing market leading service that meets the the agreed service level agreements. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Maximising opportunities to achieve the bank’s customer goals and commercial objectives by generating and executing sales from customer leads through holding collaborative customer conversations (where qualified to do so) in accordance with the ptsb ethos and processes and procedures. · Understanding of customers needs, customer segments, PTSB products and digital capabilities in order to developing meaningful customer relationships through positive customer engagement interactions that promotes a strong Transactional Net Promoter Score for ptsb. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and maintain high quality standards. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback. · Commitment to complete professional qualifications within 3 years to enable you to progress your career within PTSB – Qualified Financial Advisor – recognised qualifications to permit the discussion of product information and provide advise to customers i.e QFA, APA in both Loans and Savings & Investments · Be ‘risk aware’ and contribute to the maintaining of robust risk framework in Digital and Direct by ensuring your customer interactions are conducted in accordance with legislative, regulatory, and PTSB policies and offer solutions to customers are appropriate to their needs · Act as a visible role model, striving for a culture that promotes ethics, employee engagement and fun, is adaptable and can problem solve, with strong teamwork, collaboration, trust and respect ethos – ensuring the team is passionate about being part of the high energy team in Digital and Direct Requirements: Essential · To work with our customers regarding their financial requirements an APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · To work with our customers regarding their transactional requirement no APA is required , the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. If no APA is held, the candidate must also commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · Strong English language skills verbally and written is essential. Desired · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment · Committed to and enjoys working in a fast paced customer focused environment Proactive, forward looking and driven philosophy Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: (Where Applicable) The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Creative Community Alternatives Co-Ordinator
Job Summary The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country. The Child and Family Agency has responsibility for the following range of services: Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good Character
Procurement Officer
Introduction: Tipperary Co Council is one of the largest local authorities in the Country with an annual budget of €249m and a 3-year capital program of €640m. This is a senior role with the Finance Department, reporting directly to a Financial Management Accountant. The role will entail engagement with all areas within the organisation and external stakeholders. The successful candidate will be responsible for developing and implementing procurement policy and strategy, ensuring compliance with EU, national and local policies and regulations, coordinating purchasing practices and maximising savings and benefits available to Tipperary County Council from purchasing activities. They will be responsible for introduction of new initiatives, policies and procedures and working with multidisciplinary teams. The ideal candidate must therefore be a highly motivated person, with a strong sense of commitment to delivering quality public services, willing to take on a challenge and work on their own initiative. It is desirable that the successful candidate will demonstrate through their application form and at interview that he/she has; • A recognised procurement qualification • Knowledge of public procurement systems and processes • Knowledge and experience of supply chain management • Knowledge and experience of vendor performance measurement and management • Policy development and implementation • Demonstrated ability to collate and analyse data • Practical experience of administering procurement processes and activities • Have an ability to meet targets and savings through optimising portfolio spend Duties: The duties of the office are to give the local authority and (a) to such other local authorities or bodies for which the Chief Executive for the purposes of the Local Government Act, 2001, is Chief Executive, and (b) to any other local authority or body with which an agreement has been made by the local authority or any of the authorities or bodies mentioned in sub-paragraph (a) of this paragraph Under the general direction and control of the Chief Executive or of such other officer as the Chief Executive may from time to time determine, such appropriate management, executive, supervisory, advisory and ancillary services as may be required by any local authority or body hereinbefore mentioned in the exercise and performance of any of its powers, functions and duties, including the duty of servicing all committees that may be established by any such local authority or body. The holder of the office will, if required, act for an officer of a higher level. The duties shall include but are not limited to the following: - Procurement Policies & Procedures • Develop and implement Tipperary County Council’s Corporate Procurement Plan. • Review and update Tipperary County Council’s procurement policies and procedures. Value for Money • Examine the current spend in the organisation, with a focus on value for money, in particular the major suppliers and the major items of expenditure and implement ways of making savings and achieving better value for money. Work with relevant line management to plan an approach to identified opportunities • Become familiar with national frameworks, advise relevant in-house personnel and determine how established frameworks can be of benefit to the organization. • Identify areas for initial focus including areas highlighted in external and internal audit reports. Assist relevant line management to pursue identified opportunities. • Develop shared procurement models across the organisation and determine scope for regional procurement with neighboring Local Authorities Procurement Office • Support Procurement Coordinators in each section. The procurement structure in Tipperary County Council is primarily decentralised. Each section has a Procurement Co-ordinator. • Manage the Tipperary County Council contract with the provider of Procurement Training and Advice. • Liaise with Procurement Coordinators, tendering staff and the provider of Procurement advice as required. • Organise workshops and briefing sessions for staff involved in procurement. • Provide assistance to staff in the tendering process. • Keep relevant staff up to date with changes in procurement guidelines, thresholds, etc. • Maintain a library of relevant procurement documentation on the intranet. • Provide staff with advice/assistance in the use of eTenders and SupplyGov.ie Oversight • Assess selective procurement processes, tenders and procedures to ensure compliance with guidelines. • Compile and analyse relevant statistics and satisfy internal and external reporting requirements • Service the Procurement Strategy Group. Update the Risk Management Register for each of the three meeting per year. • Provides regular reports on procurement activity to the Procurement Strategy Group, Management Team, senior managers and budget holders. Continued Professional Development • Keep up to date on the relevant Procurement Directives and Guidance Notes. • Participate in relevant national and regional Procurement networks and working groups. • Attend relevant seminars and workshops. • Become familiar with eTenders and SupplyGov.ie • Develop Agresso analytic skills. Procurement Functions • Compliance and Governance: Procurement activities are regulated by EU, national and local policies and regulations. The Procurement Officer is responsible for developing, directing and guiding public procurement policy and procedure within Tipperary County Council. This includes keeping up to date on changes and ensuring that staff who conduct procurement competitions adhere to these obligations. The Procurement Officer will also guide Tipperary County Council on the inclusion of secondary policies in procurement competitions (e.g. green procurement, social clauses, supporting the SME sector). • Risk Management: The Procurement Officer has a key role in identifying and managing risks associated with running procurement competitions • Compliant Sourcing: The Procurement Officer will support budget holders, tender managers and procurement coordinators to source goods, services or works required by Tipperary County Council. A number of different tasks are incorporated from devising a sourcing strategy, devising tender templates to conducting a compliant competitive process. • Procurement Communications: As well as facilitating extensive consultation internally, the Procurement Officer will collaborate with the LGSPC, LGOPC, OGP and other national organisations; and liaise with tenderers and suppliers. The Procurement Officer will also engage with the broader supplier community and in particular with the SME sector. • Spend Analytics: The Procurement Officer will be responsible for identification of savings that can be derived from using national frameworks. • Procurement Operations: The Procurement Officer will ensure that suitable processes and systems are developed to carry out the procurement function – including product coding, requisition approvals, contract/tender logs and tender tracking and tools for recording savings. • Contract Management: Once a competitive process is completed the Procurement Officer will liaise with the relevant section for the duration of the contract. • Other duties and responsibilities as may be assigned from time to time These duties are indicative rather than exhaustive and are carried out under general guidance. Persons employed will be required to work in any location within the Tipperary County Council administrative area. Qualifications: Character Candidates shall be of good character Health Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education, Training, Experience, etc. Each candidate must, on the latest date for receipt of completed application forms: (i)(a) have obtained at least Grade D (or a Pass) in Higher or Ordinary Level, in five subjects (or four subjects if Irish is included) from the approved list of subjects in the Department of Education Established Leaving Certificate Vocational Programme including Irish and/or English and one of the following: Mathematics, Accounting, Business Organisation or Economics, and (b) have obtained at least Grade C (or Honours) in higher level (or Honours) papers in three subjects in that examination (or two subjects if Irish and/or one of the following is included: Mathematics, Accounting, Business Organisation or Economics) or (ii) have obtained a comparable standard in an equivalent examination, or NTQ Level 6 Qualification or (iii) hold a third level qualification of at least degree standard And, (iv) shall have satisfactory experience in a strategic procurement role; Additional attributes The Ideal Candidate shall have: • Highly developed oral and written communication skills, including negotiation, report writing, and presentation skills. • A high degree of analytical, conceptual, and problem-solving skills. • Highly developed relationship management and interpersonal skills and a capacity to promote co-operation, trust, and openness amongst staff and customers. • Ability to determine priorities and organise workloads in order to produce quality output within tight timeframes. • Proven ability to work under pressure and think laterally in dealing with a wide range of issues. • Ability to effectively manage risk, procurement, and resources. • Ability to effectively manage a team of employees, including undertaking performance management processes. • A satisfactory knowledge of public service organisations in Ireland Citizenship Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. Salary: Current Salary Scale: €59,417 - €77,243 (2nd LSI) The salary shall be fully inclusive and shall be as determined from time to time. The employee shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to or received by him/her by virtue of his/her employment or in respect of services which he/she is required by or under any enactment to perform. Entry point of this scale will be determined in accordance with Circulars issued by the by the Department of Housing, Local Government & Heritage. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving local authority employee on or after 1st January 2011, will enter the scale for the position at the minimum point (currently €59,417). Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. Under the Public Service Stability Agreement 2013, the working hours for newly appointed/promoted staff are 35 hours per week. All posts will be offered on the basis of the candidate working wholetime. Probation: Where a person who is not already a permanent officer of Tipperary County Council is appointed, the following provisions shall apply:- (a) there shall be a period after such appointment takes effect, duing which such person shall hold office on probation; (b) the maximum period shall generally be one year for permanent contracts and such other period as may be required in relation to temporary or fixed term/purpose contracts as set out in the council’s probationary policy. No probationary period shall exceed 12 months in duration. (c) such a person shall cease to hold office at the end of the period of probation, unless during such period, the Chief Executive has certified that the service of such person is satisfactory. Superannuation: The relevant Superannuation Scheme will apply. The provisions of the Local Government (Superannuation) (Consolidation) Scheme 1998 may apply. Persons who become pensionable officers who are liable to pay the Class A rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority as follows: 1.5% of their pensionable remuneration plus 3.5% of net pensionable remuneration (pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependent or qualified children). Persons who become pensionable officers who are liable to pay the Class D rate of PRSI contribution will be required, in respect of their superannuation contribution, to contribute to the local authority at the rate of 5% of their pensionable remuneration. The provisions of the Spouses and Children’s/Widows and Orphans Contributory Pension Scheme will continue to apply. New entrants will be admitted to the Single Public Service Pension Scheme with effect from the date of appointment. The scheme is contributory and provides pension, retirement gratuity, death gratuity and survivors benefits. To qualify for a pension the successful candidate must have served a minimum of two years employment in a Local Authority.
LTI Coordinator
Salary: €35,234 annually We are recruiting for an LTI Coordinator. The person appointed will be responsible for the co-ordination of the Intellectual Disability Support LTI Programme, including the planning, delivery and evaluation of the programme. Responsibilities:
Clerical Officer
Location Appointment may be offered within the following ATU campuses: Donegal, Galway, Mayo or Sligo. Please indicate in your personal statement which of the campuses you are interested in working in. Essential Qualifications and Skills Minimum. Candidates must: • have the requisite knowledge, skills and competencies to carry out the role to a high standard; • be capable and competent of fulfilling the role to a high standard; • have obtained at least Grade O6 (formerly D3) in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise. Overview of the Role The appointee may be assigned to any of a very wide range of areas or activities carried out in the University, in any of its campuses. Duties The duties may be of a clerical nature such as: • Preparation, certification and processing of salaries and wages • The processing and payment of accounts • The processing and examination of various claims and applications for services • Data entry on the Institute’s various systems • The keeping of records and returns • The processing of examination results, student admission and registration The appointee would be expected to make decisions within limits and clearly defined guidelines and would normally carry out these duties under a reasonable level of supervision. Alternatively, the grading would be appropriate to jobs involving the provision of secretarial services to a senior officer or to a group of senior officers, including typing and audio-typing and involving access to and processing significant confidential information. The job could involve regular contracts with students, staff, the public and organisations and individuals at all levels where discretion, tact, courtesy and judgement would have to be constantly exercised. The jobholder would be expected to exercise a good degree of initiative and be capable of working under a reasonable level of supervision All jobs demand a good knowledge and skill in the use of Information and Communication Technologies and appointees will be expected to use new techniques and technologies as they arise. The University will provide the necessary training as appropriate. Following appointment, the appointee will be assigned to a particular location and post – Universities may operate a number of different locations in addition to the main campus. On assignment of the post, the university will provide a detailed list of duties and responsibilities applicable to the post. Salary Salary scale (€30,811 – €47,946) Candidates external to the sector may be appointed up to the 3rd Point (€32,969) of the Salary Scale in accordance with University Policy
Administrative Officer
Essential Criteria Local Authority Sector/Confined - Panel A & B (a) Be a serving employee of a local authority or a regional assembly and have at least two years satisfactory experience in a post of Clerical Officer or analogous post. Open Panel – Panel C Character Each candidate shall be of good character. Health Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Education, Training, Experience Each candidate must, on the latest date for receipt of completed application forms – 1. Have obtained at least Grade D (or a Pass), in Higher or Ordinary Level, in five subjects (or four subjects if Irish is included) from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme including Irish and/or English and one of the following: Mathematics, Accounting, Business Organisation or Economics, and 2. Have obtained at least Grade C (or Honours) in higher level (or Honours) papers in three subjects in that examination (or two subjects if Irish and/or one of the following is included: Mathematics, Accounting, Business Organisation or Economics) or 3. Have obtained a comparable standard in an equivalent examination, or 4. Hold a third level qualification of at least degree standard. Citizenship: Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa: or e) A person awarded international protection under the International Protection Act 2015, or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa Driving Licence: The holder of the post MUST hold a full driving licence for Class B vehicles free from endorsement/ disqualification. When required to do so, holders of office shall drive a motor car in the course of their duties and for this purpose provide and maintain a car to the satisfaction of the local authority. If during your employment, your licence is revoked, even temporarily, or if you receive endorsements on your licence, which may affect your duties, you are obliged to notify the Council immediately. NOTE: A copy of relevant examination results should be included with your application in order to determine your eligibility for this post. The Role of the Administrative Officer The Administrative Officer is a middle management supervisory position in Carlow County Council and is assigned responsibility for the development, management and day to day operations of one or more departments or services within the Council. The Administrative Officer is the primary point of contact and liaison with other sections in relation to service delivery for their area of responsibility. The Administrative Officer is also a contributor to the strategic and policy making decisions of the Council and will be expected to contribute to the development and implementation of forward thinking strategies within the local authority and to work closely with senior management, elected representatives, external agencies and relevant stakeholders in delivering services to the highest standard. The Administrative Officer may represent the Council on committees and at meetings and may be asked to report on progress in their respective section(s) at Council meetings, Municipal District meetings, Strategic Policy Committee meetings etc. The Administrative Officer is responsible for the efficient management, direction and deployment of resources for the department or service to which they are assigned and will generally work as part of a multi-disciplinary team within one of the Council’s Directorates to deliver a broad and diverse range of services. These may include planning, economic and enterprise development, community and social development, housing, recreation, amenity and cultural services, environmental services, transportation and infrastructure, and emergency services. The ideal candidate shall: • Have knowledge of the structure and functions of local government, of current local government issues, future trends and strategic direction of local government and an understanding of the role of Administrative Officer in this context • Have an understanding of organisational policies and implementation of such policies, as applicable to a public body • Have a strong sense of commitment to delivering quality public services and be willing to take on a challenge • Be highly motivated and have excellent interpersonal and communications skills; • Have an ability to foster and maintain productive working relationships within the organisation and with relevant stakeholders externally • Be capable of working in close co-operation with the elected Council, the Strategic Policy Committees and other Council Departments while being able to seek co-operation and consensus from a wide range of bodies and representative groups • Be able to work within, and where necessary lead, multi-disciplined teams and have the ability to motivate, empower and encourage employees to achieve maximum performance • Have the ability to plan and prioritise work effectively, to work under pressure to tight deadlines and to take a strategic approach in the formulation and delivery of key policy objectives • Have a career record that demonstrates a high level of competence in the management of staff, including managing performance • Demonstrate relevant administrative experience at a sufficiently high level • Demonstrate experience of managing staff working under Service Level Agreements and to Key Performance Indicators • Demonstrate experience utilising project management software (e.g. Microsoft Project, TeamWorks Projects) and utilizing business process mapping software (e.g. Microsoft Visio) • Have the ability to manage financial resources within a budgetary control framework • Have good knowledge and awareness of Health and Safety Legislation and Regulations, the implications for the organisation and the employee, the role and duties of managers, and the application of safety management in the workplace The main duties and responsibilities of the role of Administrative Officer (Grade VII) include but are not limited to the following: - • Managing one or more sections or departments within the Council and implementing the strategic and policy making decisions of the local authority • Ensuring that section or department work programmes are implemented to deliver on the Council’s strategies and objectives for the overall development of the County outlined in various corporate plans and strategies • Identifying opportunities for improvements in the service delivery within the relevant area of responsibility and to use key performance indicators or other performance indicators effectively as appropriate • Initiating, development and delivering relevant projects and work and evaluating their success relevant to various strategies and plans • Preparation of budgets and responsibility for the day to day financial management of capital and operational expenditure in the department or section, including maximising funding opportunities where appropriate and ensuring all available funding is availed of, drawn down and recouped within appropriate time frames • Managing and supervising employees in supporting roles up to the position/grade of Senior Staff Officer (Grade VI) or analogous grades, including assigning duties and workload • Providing on-going support to employees in the department or section, including handling day to day problems and identifying training and development requirements as appropriate • Ensuring full compliance with all organisational policies and procedures including grievance and disciplinary, performance management and attendance management • Communicating and liaising effectively with employees, managers in other sections, senior managers, customers and elected representatives in relation to operational matters for their section • Researching, analysing, disseminating and communicating essential information on specific issues and policies as appropriate • Compiling, preparing and presenting reports as necessary, including the preparation of reports or letters, which may be sensitive and/or confidential in nature • Ensuring that department or section operations are in compliance with all Council policies, procedures, practices and standards and in compliance with the principles of good governance, legislative requirements and Department of Housing, Planning, Community and Local Government circulars and guidance • Implementing good practices with transparent reporting and communications to deliver accountable services in the department or section • Providing assistance in the understanding and interpretation of the Council’s policies and procedures to employees in their area of responsibility and to customers as appropriate • Promoting awareness of the local authority’s policies and activities on community, social, economic and infrastructure development • Carrying out duties in a manner that enhances public trust and confidence and ensures impartial decision making • Developing and maintaining a productive working relationship with all external agencies, bodies, elected representatives and committee members, including appropriate information provision and assistance when required • Promoting co-ordination and integration of service delivery between local government, voluntary, public sector and local development bodies operating within the local authority area, especially in relation to crosssectoral interests, community and business interests • Assisting from time to time with the development, implementation and review of appropriate strategies/plans/policies for the development of the local authority area which may include relevant research, consultation and interaction with the statutory, local development and social partners • Representing the local authority on committees and at meetings, including Council, Municipal District and Strategic Policy Committee meetings and reporting on progress in his or her respective section or department • Organising and facilitating internal and external meetings and participating and engaging in discussions as appropriate • Supporting the Council and Municipal District operations • Carrying out duties in a politically neutral manner, with a clear understanding of the political reality and context of the local authority • Providing specialist administrative assistance and support in the delivery of projects as required • Managing and implementing Health and Safety for the section or department • Deputising for the Senior Executive Officer or analogous grade as required • Undertaking any other duties of a similar level and responsibility, as may be required, or assigned, from time to time Particulars of Post The Post The post is permanent whole-time and pensionable. The post holder shall not engage in any gainful occupation, other than as an employee of a local authority, to such an extent as to impair the performance of his or her duties as an employee of a local authority or in any occupation which might conflict with the interests of the local authority or which might be inconsistent with the discharge of his/her duties as a local authority employee. Location of post Carlow County Council reserves the right to assign the post holder to any council premises, now or in the future subject to reasonable notice. Changes in location of employment will not result in payment of disturbance money or other compensation. The person appointed will be required to provide him/herself at his/her own expense with the necessary mode of travel to and from work. Working Hours The working hours at present provide for a five day, thirty-five hour working week, hours may vary from time to time. Carlow County Council operate a Flexi Time Scheme with an earliest start time of 8.30am and a latest start time of 10.00am; an earliest finishing time of 4.30pm and a latest finishing time of 18.00pm with a lunch break consisting of a minimum of 30 minutes to a maximum of 2 hours which must be taken between 12.30pm and 14.30pm. A copy of the Flexi Leave Scheme is available, on request. There may be a requirement to work outside of normal hours, including at weekends, as necessary from time to time for which Time in Lieu on a time for time basis will apply. No additional remunertation/overtime will be paid in respect of such activities. All hours of work will be subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997 and the Organisation of Working Time Act (Regulations) 2001. Probation Where persons who are not already permanent employees of a local authority are appointed, the following provisions shall apply: (a) there shall be a period after such appointment takes effect during which such persons shall hold such position on probation, (b) such period shall be twelve months, but the Chief Executive may at his or her discretion extend such period, (c) such persons shall cease to hold such position at the end of the period of probation unless during such period the Chief Executive has certified that the service of such persons is satisfactory, (d) the period at (a) above may be terminated on giving one week’s notice as per the Minimum Notice and Terms of Employment Acts, (e) there will be assessments during the probationary period. Health For the purposes of satisfying the requirement as to health it will be necessary for each successful candidate, before he/she is appointed, to undergo a medical examination by a qualified medical practitioner to be nominated by the local authority. Residence The holder of the office shall reside in the district in which his/her duties are to be performed or within a reasonable distance, thereof. Remuneration The salary shall be fully inclusive and shall be as determined from time to time. The holder of the office shall pay to the local authority any fees or other monies (other than his/her inclusive salary) payable to and received by him/her by virtue of his/her office or in respect of services which he/she is required by or under any enactment to perform. The salary scale for the post of Administrative Officer (Circular Letter EL 03/2025) is: €59,417, €60,871, 62,568, €64,271, €65,974, €67,495, €69,054, €70,563, €72,069, €74,649 (LSI1) and €77,243 (LSI2) gross per annum. Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Planning and Local Government. In accordance with Departmental Circular Letter EL.02/2020, a person who is not a serving local authority employee on or after 1st January 2011 will enter the scale for the position at the minimum point. Rate of remuneration may be adjusted from time to time in line with Government Policy. References Applicants are required to advise the names of two responsible persons to whom they are well known but not related (at least one of the referees should be an existing or former employer). In advance of any offer of employment, Carlow County Council reserves the right to seek both written and verbal references from current and previous employers, educational institutions or any other organisations with which the candidate has been associated. The Council reserves the right to determine the merit, appropriateness and relevance of such references and referees. Vetting Garda vetting is required for certain roles within Carlow County Council. Failure to complete a Garda vetting form on request may prevent your employment with Carlow County Council. In the event of an unsatisfactory Garda declaration being received Carlow County Council reserves the right not to commence employment. In the event of an existing employee changing role as a result of promotion or otherwise to a role that requires Garda Vetting and an unsatisfactory disclosure being returned, Carlow County Council reserves the right to withhold promotion, and also to investigate if further sanction/disciplinary action is warranted on foot of disclosure on a case by case basis. Annual Leave: The current annual leave entitlement is 30 days. Granting of annual leave, payment for annual leave and arrangement for public holidays will be governed by the provisions of the Organisation of Working Time Act, 1997 (as amended). Sick Leave: The terms of the Public Service Sick Pay Scheme will prevail. Training: It is a condition of employment that successful candidates will be required to participate in training programmes relevant to the skills necessary for the performance of the duties attaching to the post and to attend all mandatory training. Health & Safety: The holder of the post shall co-operate with the terms of Carlow County Council’s Safety Statement and Major Emergency Plan. It is a condition of employment that the successful candidate will be required to participate in training programmes relevant to the skills necessary for the performance of the duties attaching to the post. He/She shall familiarise him/herself with the safety rules and procedures and make proper use of all safety, clothing and equipment. Failure to comply with the terms of the Safety Statement may result in a disciplinary action. Use of Modern Technology The successful candidate will be required to use all equipment provided, including computers, hand held terminals, mobile telephone, electronic equipment, video or other monitoring equipment and any other new technology which may be introduced in the future.
Administative Officer
The Southern Regional Assembly, wishes to recruit a full-time permanent Administrative Officer. With initial assignment to the EU Division, the Administrative Officer will assist in the financial management, monitoring and evaluation duties of the ERDF co-funded Regional Programme. The Post Reporting to the Assistant Director, EU Division, initial duties will include: · Assisting with the management and technical implementation (including financial management) of the Regional Programmes in accordance with the relevant EU Structural Fund and Investment Fund Regulations · Servicing the Regional Assembly and its Committees and Sub-Committees and, in particular, the Regional Programme’s Monitoring Committee · Representing the Regional Assembly on external related committees · Assisting with the management & implementation of other EU programmes / projects as they arise The Person The ideal candidate must be able to demonstrate that they have sufficient experience and a proven track record in the following: · Knowledge and understanding of the structure and functions of local and regional government · Knowledge of current local and regional policy issues, priorities and concerns and the strategic direction of regional government · Understanding of the role of Administrative Officer · Relevant administrative experience at a sufficiently high level · Experience of managing and supervising staff, including managing performance · Experience of compiling, preparing and presenting reports, presentations, correspondence etc. · Effective budget and financial and resource management skills. · Knowledge and experience of operating ICT systems. The ideal candidate should also possess the following desirable requirements; · Knowledge of EU Policy, specifically Cohesion Policy · Experience in managing EU-funding programmes or projects, including financial management, evaluation and communications. · Knowledge of IT systems - Grant Management Solutions, CRM, Enterprise, Project Management Salary Salary for new entrants is €59,417 to €77,243 p.a. (inclusive of Long Service Increment). Location The HQ of the Regional Assembly is in Waterford City and the post will be based at HQ. The Regional Assembly is developing a remote working policy and alterative working arrangements will be at the discretion of the Regional Assembly. Closing Date The closing date for receipt of completed application forms is 4:00pm on Thursday 29th May 2025 Further Details Application forms and further particulars can be downloaded from the website www.southernassembly.ie or from hr@southernassembly.ie
Executive Technician
THE COMPETITION Laois County Council is inviting applications from suitably qualified persons for the above competition. Laois County Council will, following the interview process, form a panel for the post of Executive Technician from which future temporary and permanent vacancies may be filled. THE ROLE The Executive Technician is a key support position within the Council and is assigned to a service delivery area or to support a functional area as required. The Executive Technician will work under the direction and management of the Senior Executive Engineer/Chief Technician or analogous grade or other employee designated by the Senior Executive Officer, Senior Engineer or Director of Services as appropriate. The role involves supporting managers and colleagues and working as part of a team in meeting work goals and objectives and delivering quality services to internal and external customers. The role requires a clear knowledge and understanding of local authority services and its key stakeholders and relationships, local government structures and its democratic role and mandate, current local government issues, future trends and strategic direction of the sector. Successful applicants may be assigned to any service area/role within the Local Authority by the Chief Executive at any time. The Person: The ideal candidate must be able to demonstrate through their application form and at the interview, that they have sufficient experience and a proven track record in the following: · A background in civil/construction services, with capacity for supervision and quality control in engineering construction · Good professional technical knowledge and skills, capable of producing, interpreting and amending civil engineering drawings · High level of proficiency in AutoCAD · Preparation of detailed design drawings for contract documents using AutoCad, for various types of construction projects with an emphasis on house construction / housing schemes · Working knowledge of using the Building Regulations and Technical Guidance Documents · Proficiency in GIS · GIS map productionincluding GIS data collection, conversion/editing, integration, updating, quality assurance and management and GIS System deployment and maintenance · Create and present GIS data reports and mapping · Mapping Queries and Land Registry · Preparation of detailed reports, undertake house and site surveys to record data and process information using computer systems, GPS, as required for the preparation of asset and general layouts. · Ability to prepare and present technical reports · Ability to work independently or within multi-disciplinary teams · Ability to work on his/her own initiative · Good interpersonal and communication skills and have the ability to engage with a wide range of people · Good organisational skills · Good IT and presentation skills including a working knowledge of Access database and Microsoft Office · Good understanding of safety management in the workplace including Health and Safety Legislation and Regulations THE QUALIFICATIONS 1. CHARACTER Each candidate must be of good character. 2. HEALTH Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 3. EDUCATION, EXPERIENCE etc. Each candidate must, on the latest date for receipt of completed application forms – 1. Have passed the NCEA/HETAC National Certificate Final Examination in the following: - - Civil Engineering or - Geo-surveying or - Construction Studies or - Construction Studies in Building Maintenance or - Construction Studies in Architectural Graphics or - hold an equivalent qualification, and Have at least 5 years post qualification experience OR Have at least five years satisfactory relevant experience in a technician post at Grade II or higher level in a Local Authority or an analogous post. 2. Have a wide knowledge of all the technical aspects of local authority work and also a deeper knowledge of at least one section of the work; 3. Possess adequate training and experience relating to dealings with other departments within their own organisations and with other bodies, and 4. Have adequate experience in the supervision and control of staff. 5. Hold a current full driving licence in respect of category B vehicles or equivalent in the EU Model Driving Licence. Competencies for the Post: Candidates will be assessed at interview under the following competencies. The candidates at the interview will be questioned on at least some of the indicators listed below under each competency. Candidates at interview must achieve a minimum 50% of the total marks available in each of the competencies to qualify for inclusion on a panel. Technical Knowledge and Change · Demonstrate the knowledge and understanding of the structure and functions of Local Government · Keeps up to date with current developments, trends, and best practise in their area of responsibility. · Demonstrate the understanding of key challenges facing Local Government and Laois County Council · Understands the role of an Executive Technician. · Has relevant administrative experience · Experience of compiling, preparing and presenting reports, presentations, correspondence etc. · Has knowledge and experience of operating ICT systems · Effective budget and financial and resource management Delivering Results · Organises the delivery of services to meet or exceed the required standard through collaborating with, instructing and motivating stakeholders and by managing resources effectively. · Develops and implements quality assurance measures to achieve compliance with performance standards or benchmarks. · Critically evaluates outcomes and processes used to achieve them. · Is aware of and understands relevant legislation, regulations and policies that govern the Local Authority. Refers to relevant professional documents as required. Performance Through People · Presents ideas effectively to individuals and groups and delivers presentations suited to the nature and needs of the audience. · Motivates others individually and in teams to deliver high quality work and customer focused outcomes. · Develops the competence of team members and helps them meet their full potential. Leads by example in terms of commitments, flexibility and strong customer service ethos. · Prepares for communication, carrying out the necessary research and speaking to the relevant people in advance. · Is effective in communicating a complex or technical message, using language appropriate to the audience. Personal Effectiveness THE PRINCIPAL TERMS & CONDITIONS 1. PARTICULARS: The position is wholetime and pensionable. Laois County Council reserves the right to, at any time, assign an employee to any premises in use by the Council now or in the future. 2. PROBATION: Where a person who is not already a permanent employee of this local authority is appointed, the following provisions shall apply: (a) There shall be a period after appointment takes effect, during which such a person shall hold the position on probation (b) Such period shall be ten months but the Chief Executive may, at his/her discretion, extend such period (c) Such a person shall cease to hold the position at the end of the period of probation, unless during this period the Chief Executive has certified that the service is satisfactory (d) There will be ongoing assessments during the probationary period. Employment may be terminated by either party during probation or at the end of the probationary period on one week’s notice. 3. SALARY: The salary shall be fully inclusive and shall be as determined from time to time. Holders of the post will be paid at the appropriate point on the salary scale in accordance with the relevant Department Circulars. Starting pay for new entrants will be at the minimum of the scale. Where the appointee has been serving elsewhere in the public service in an analogous grade and pay-scale and will be moving without break to another part of the public sector at an analogous grade, the appointment may be made at the appointee’s current point of scale. The rate of remuneration may be adjusted from time to time in line with Government pay policy. The salary scale for the post of Executive Technician is within the range: €51,407 - €61,504 (LSI 2) in line with circular EL 03/2025. 4. DUTIES: You shall perform such duties as may from time to time be assigned to you in relation to your employment and as may be appropriate to any particular function of any local authority for which the Chief Executive is responsible and carry out such instructions as may be given in relation to the performance of your duties. You shall, if required, act for an employee of a higher level. You may be required to work outside your normal job description from time to time. The duties of the post of Executive Technician include, but are not limited to: · Providing technical services relevant to the area of responsibility to which he/she has been assigned, e.g. site inspection, site surveying, preparation of detailed dimensional drawings, design layout, mapping and graphics, report writing, project tendering and such other duties associated with the role; · Estimating project technical or resource requirements · Preparation of Health & Safety documentation for works. · Reading and reviewing maps, project drawings and plans, technical specifications, etc. · Operating the appropriate technology as required to carry out the work to which he/she has been assigned e.g. AutoCAD, GIS, Map Info, Graphics, Microsoft Office · Working as part of a team · Liaising with other departments, members of the public and external agencies in relation to operational aspects of assigned work · Preparation of public consultation display material and assistance with public consultation requirements · Managing work files and providing progress reports · Supervision of staff/projects assigned to him/her · Contributing to individual staff development, personal development and team development initiatives · Being accountable for efficient and effective processing of work assigned to him/her · Assisting with the preparation of estimates · Undertaking of any duties related to the assigned role. · Such other duties as may be assigned from time to time · The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to, an appropriate Officer or such designated Officer as may be assigned from time to time by the Council 5. DRIVING LICENCE You may on occasion be required to use your car on official business. In such situations you must hold a current clean driver’s licence and have available adequate means of transport. If, during your employment, your licence is revoked, even temporarily, or if you receive endorsements on your licence which may affect your duties you are obliged to notify the Council immediately. 6. SAFEPASS The Technician shall have on his/her person, at all times, a valid Safepass card. Should the successful candidate not hold a valid Safepass card, he/she must obtain a Safepass card within a specified period of time, prior to taking up appointment. 7 . HEALTH For the purpose of satisfying the requirement as to health it will be necessary for a successful candidate, before he/she is appointed, to undergo at his/her own expense, a medical examination by a qualified medical practitioner to be nominated by the local authority. On taking up appointment the expense of the medical examination will be refunded to the candidate. 8. RESIDENCE The holder of the position shall reside in the district in which his/her duties are to be performed or within a reasonable distance thereof. 9. RECRUITMENT Selection of candidates for appointment shall be by means of a competitive interview. a) Shortlisting Process The local authority may decide, by reason of the number of persons seeking admission to a competition, to carry out a shortlisting procedure. The number of persons to be invited, in these circumstances, to interview, shall be determined by the local authority from time to time having regard to the likely number of vacancies to be filled. The local authority may at its discretion, decide that such shortlisting will be based on qualifications, relevant experience and information submitted on the application form.In that regard, candidates should ensure they provide detailed and accurate information in completing the form. Alternatively, the local authority may at its discretion decide to shortlist by way of preliminary interview. b) Competitive Interview Selection of candidates for appointment shall be by means of a competitive interview. The competitive interview shall be conducted by or on behalf of the local authority. The Council is committed to a process of selection on merit, based on fair and open competition. The criteria for judging suitability and ranking will be related directly to the qualification, attributes and skills required to undertake the duties and responsibilities to the standard required in the post. c)Panels A panel may be formed on the basis of the interviews from which Executive Technician will be employed on a full-time permanent capacity within the life of the panel. Temporary contract positions, as they arise may also be offered, within the life of the panel. d) References/Documentary Evidence Each candidate may be required to submit as references the names and addresses of two responsible persons to whom he/she is well known but not related. Candidates may be required to submit documentary evidence to the local authority in support of their application. 10. COMMENCEMENT The local authority shall require a person to whom an appointment is offered to take up such appointment within a period of not more than one month and is he/she fails to take up the appointment within such period or such period or such longer period as the local authority in its absolute discretion may determine, the local authority shall not appoint him/her. 11. RETIREMENT : The Single Public Service Pension Scheme (“Single Scheme”) as provided by the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 commenced with effect from 1st January 2013. The act introduces new pension and retirement provisions for new entrants to the public service appointed on or after 1st January 2013. Pension age set initially at 66 years; this will rise in step with statutory changes in the SPC age to 67 years in 2021 and 68 years in 2028. The compulsory retirement age of 70 applies. Otherwise the retirement age of the relevant Scheme applies. It should be noted that candidates who are in receipt of a Public Service Pension and are rehired in any paid capacity by a Public Service Body may be liable to have their pension abated. Prior to appointment successful candidates will be obliged to complete a Declaration in relation to previous Public Pensionable Employment. 12. GENERAL DATA PROTECTION REGULATIONS Laois County Council is committed to protecting your personal data and we comply with our obligations under the Data Protection Acts, 1988 – 2018 and the General Data Protection Regulations. Basis for Processing your Personal Information The basis for processing your personal data is to process your application for the position you have applied for with Laois County Council under the Terms of the Employment (Information) Act 1994 and Human Resources Department policies and procedures. Personal data sought for the purpose of recruitment will include your name, your contact details including email address and mobile number, particulars of education, details regarding your record of employment, details of referees and confirmation of if you require an employment permit/visa or work authorisation. When your application form is received, we create a computer record in your name, which contains much of the personal information you have supplied. This personal record is used solely in processing your candidature. You are entitled to obtain at any time, a copy of information about you, which is kept on computer. Sharing of Information Outside of the relevant recruitment team, the information provided in your application form will only be shared for progressing the competition for which you have applied for, with a designated short listing and/or interview board. If, following the competition, you are placed on a panel and offered a position, the information provided in your application form will form part of your Personnel File and may be used for deciding the post to which you are assigned. Furthermore, should you be offered a position and subsequently confirm your interest in the position, the information provided on your application form will be used to request service records, employment references and/or character references as required. Storage period Your application will be retained for one year from the date a panel for this position is formed. In exceptional circumstances panels can be extended for an additional year and your personal data will be kept until the extension has expired (usually a further one year, rarely two years). You will be notified if the panel has been extended after one year and the new expiry date of the panel. Applications which are unsuccessful at interview stage will be retained for one year. Applications that are not progressed to interview stage will be destroyed post competition. If you do not furnish the personal data requested, Laois County Council will not be able to progress your application form for the competition for which you are applying. Laois County Council’s Privacy Statement can be assessed at: https://laois.ie/privacy-statement/ Any attempt by a candidate, or by any person(s) acting at the candidate’s instigation, directly or indirectly, by means of written communication or otherwise influence in the candidate’s favour, any member or employee of the Council or person nominated by the County Council to interview or examine applicants, will automatically disqualify the candidate for the position being sought. Expenses incurred by candidates in attending interview etc., will be at the candidates own expense. Laois County Council is an equal opportunities employer.
Supervisor/Manager
About the Role As a 3rd Keyholder at Claire's, you will be responsible for: Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Store Manager
About the Role Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
