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Key Responsibilities This will include the delivery of a range of services including, but not limited to: 1. Responding in a timely and professional manner to customer contact using a range of communication methods. 2. Recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 3. Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs. 4. Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 5. Using a wide range of computer packages to record, manage and retrieve information, for example IT systems to accurately record repairs. 6. Implementing/advising on policies and procedures including response maintenance and other business areas where required. 7. Take an active and positive role within the team, working together to meet business objectives. 8. Monitoring and escalating maintenance performance issues to CSU Supervisor and CSU Manager where appropriate. 9. Recording grounds maintenance repairs and booking appointments for grounds maintenance inspections. 10. Arranging gas and other required Health and Safety checks by appointment. 11. Carrying out customer surveys when requested. In addition to the main duties detailed above, the post holder may also be expected to carry out other specific duties relevant to the Customer Services Unit in which they successfully obtain a post. Examples of such duties may include but are not limited to: 12. Providing support to the public counter when required. 13. Providing administrative support to Income Collection Units as required. 14. Attending business meetings to support CSU management as necessary. 15. Triaging homeless applicants, accurately recording information and passing this to the appropriate staff member. 16. Providing support to the telephony unit as required. General 17. To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required. 18. To ensure continued and effective working relationships with key internal and external stakeholders. 19. To promote continuous service improvement by working with customers and other Agencies to improve service delivery. 20. To represent the CSU team as required and provide support and cover for the other team members as and when required. 21. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE. 22. To adhere to the core values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 23. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 24. To participate and/or facilitate working groups, committees and other internal forums as required. 25. To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team resilience and meet organisational need. 26. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to. 27. To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team. 28. To manage their own performance and be flexible and responsive to change. Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with strategic corporate programmes and projects. Knowledge, Skills and Experience 1. Possess five GCSEs or equivalent qualification plus at least one year’s customer service experience. Or Can demonstrate at least 2 years’ customer service experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training. Knowledge, Skills and Experience (continued) 2. Experience in using a range of computer packages including Word, Excel, Outlook, etc. Knowledge, Skills and Experience (continued) 3. Experience in dealing appropriately with customers in a challenging environment (to be assessed at interview) 4. Applicants must demonstrate (to be assessed at interview) • Ability to actively listen • Attention to detail and organisational skills • Knowledge of a service or product • Ability to work as part of a team • Conflict resolution skills Location* All of our employees are assigned a base location, which for this role will be the Housing Centre, 2 Adelaide Street, Belfast, BT2 8PB. The role includes regular travel throughout NI. Hours* The contractual hours are 37 hours per week and are normally Monday to Friday, 9.00 am to 5.00 pm. A flexible Working Hours Scheme is in operation with core hours of 10am-12pm and 2pm-4pm and we also seek to enable our people to work flexibly in respect to when they work*. *In line with our commitment to flexibility we are happy to discuss this with the successful candidate with options being dependent on the nature of your role. Annual Leave You will be entitled to a minimum of 23 days annual leave per year. The leave year runs from January to December, and you will also be entitled to 12 public holidays. Probation Your employment will be subject to a satisfactory completion of a probation period of 6 months during which time your progress will be monitored and feedback will be provided. You will be obliged to follow all the procedures and rules laid down by the Housing Executive. Period of Notice You may terminate your employment by giving one month’s notice in writing, terminating on the last day of a calendar month. If your employment is being terminated, the period of notice to be given will be as recommended for Local Government Officers in line with terms and conditions. Other Benefits There are many benefits of working for the Housing Executive including: • Learning and development opportunities • Flexible working and family friendly policies • Volunteering and fundraising policy • Cycle to Work Scheme • Onsite Occupational Health services which includes flu jabs and complementary Fitech health and wellbeing assessments • Inspire Workplaces – providing free, confidential counselling and support to employees 24/7 • Corporate gym membership, fitness classes and access to our inhouse gyms available at Housing Centre, Belfast and Marlborough House, Craigavon. Pre-Employment Checks Appointment is subject to; (i) A satisfactory medical declaration. (ii) Receipt of satisfactory references. References will only be sought as part of a pre-employment check prior to appointment. One reference must be a current employer or, if not currently employed, the most recent employer who would have knowledge of the successful candidate in a working environment. Candidates must be specific when providing address/contact details for referees. (iii) A satisfactory Access NI Basic Disclosure Check through a Responsible Body. Please note that a criminal conviction does not necessarily debar any applicant from obtaining employment. (iv) Providing the required documentation to satisfy the essential criteria i.e. proof of qualifications. It is important to note that if you do not provide the requested documentation you will not be able to take up post. (v) Documentation Checks for the Prevention of Illegal Working - It is your responsibility to demonstrate you are entitled to work in the United Kingdom. If you are unable to produce the relevant documents, or the documents are not satisfactory, the offer of employment may be withdrawn. You will be required to produce original documents to verify your identity, one of which must be photographic identification. Canvassing Canvassing, in any form, oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate.
Regional Investment Planning Officer
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. BAND: 6 JOB PURPOSE: To assist the Regional Investment Planning Manager in ensuring that regional, area and estate-based investment programmes, plans and strategies are in place to deliver the Asset Management Strategy and 10 Year Investment Plan. REQUIREMENTS: 1. i) Possess a degree or equivalent Level 6 qualification PLUS 2 years’ relevant experience OR ii) Can demonstrate equivalent continuing professional development or experiential learning AND a minimum of 3 years’ relevant experience APPLICATION PROCESS Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates unable to use the on-line form can request a manual application form, by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Please note that if the candidate uses this method, it is their responsibility to ensure we receive their application by the allocated closing date and time. Guidance on the completion and return of applications is included in the Candidate Guidelines on the job related documents. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Senior Park Ranger
The person appointed will be responsible for directing a team of Park Rangers and undertake duties and tasks ensuring all areas are open, safe, well maintained and tidy for the enjoyment of Parks and Cemeteries users. To ensure effective communication with site users, other members of the team and line management. Assist in the community development of the Service through internal and external initiatives that engage Service stakeholders. Please note: • This is a Permanent, Full-time post working 36 hours per week. • Working hours are: Friday to Monday 07:30 to 17:00 • A reserve list will be maintained for one year from which other similar posts may be filled. • All correspondence in relation to the job vacancy will be completed by email and phone. Therefore, it is important that applicants ensure a valid e-mail address and mobile number are provided and entered accurately when filling out the application form. • Applicants should ensure they check their emails including junk folders regularly. Benefits Employees have access to a wide range of benefits at Ards and North Down Borough Council. In addition to a competitive salary, the Council supports all staff in their career aspirations through learning and development opportunities. Current key benefits include: • 35 days of annual leave (including bank/public holidays), rising to 38 days after five years of service, and 41 days after 10 years of service, pro rata for hours worked. • Northern Ireland Local Government Pension Scheme (Council contributes 19% of salary). • Health benefits: Westfield Healthcare Scheme; Leisure Centre Membership; Cycle to Work Scheme. • Time Off in Lieu (TOIL). • Education / qualifications support after qualifying period • Plus much more…
Senior Property Maintenance Officer
The post holder will assist the Technical & Maintenance Manager to ensure that the Council remains compliant with all its Property Maintenance requirements. Please Note:
Domiciliary Careworker
Job Opportunity Limavady To provide personal and domestic care to people living in their own homes, who due to a temporary or longer term disability, may not be able to manage their own care. Domiciliary Care Workers – Morning Runs (7am-2pm) & Bed Runs (7pm-11pm) available. Ref: W/DCW/L/2155 £12.36 per hour (mileage) Part-time (12 hour & 20 hour) contracts available. Requirements: Experience of caring in a formal/informal setting Full Driving Licence Access to Car Interested? A full job description and details of how to apply can be found at: https://bryson.getgotjobs.co.uk/home Or call us on: 028 7132 1989 Closing date: 30th April 2025 at 12pm We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Graduate Buyer
Graduate Buyer (Job Ref: 25N/GBNR) Randox Laboratories continues to develop disruptive innovations within the Diagnostics and Healthcare sector globally. We are proud to have been named the Number 1 company in Northern Ireland, for the second consecutive year in the “Belfast Telegraph Top 100 Companies 2024”. Our staff are at the heart of everything we do and achieve. We have a career opportunity for a Graduate Buyer within our Purchasing Department. This application process take no more than 1 minute. What does this team do? Our purchasing department plays a vital role in ensuring the success of Randox Group, through sourcing and acquiring variety of goods required to ensure positive outcome to our clients and customers. They do this by undertaking efficient acquisition and procurement of goods and services. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. This is an office-based position. Contract Offered: Full-time, Permanent. Working Hours/Flexibility: 40 hours per week. Monday to Thursday 4x9Hrs, with half day Friday (4hrs). (Department capacity pending) What does the role involve? This role is tasked with the buying operations within the purchasing department, ensuring that all orders are placed and received on time in accordance with stand procedures and departmental requirements. How do I apply? Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. This application process take no more than 1 minute. This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
Domiciliary Careworker
DOMICILIARY CARE WORKER To provide personal and domestic care to people living in their own homes, who due to a temporary or longer term disability, may not be able to manage their own care. Job Opportunity Strabane Domiciliary Care Workers –Morning Runs (7am-2pm & Bed Runs (7pm-11pm) Available. Ref: W/DCW/S/2133 £12.36 per hour (plus 22p per mile) Part-time (12 & 20 Hour) contracts available. Requirements: Experience of caring in a formal/informal setting Full Driving Licence Access to Car Interested? A full job description and details of how to apply can be found at: https://bryson.getgotjobs.co.uk/home Or call us on: 028 7132 1989 Closing date: 30th April 2025 at 12pm We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
Catering Assistant
Would you like to be part of a team that believes people are our greatest asset? Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Catering Assistant to join our team based at CAFRE - Cookstown Campus. This is a great opportunity to join a world leading facilities management company. Working Pattern: Please note, the successful applicant's offer is subject to the Access NI (basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Nurse
Your Core BENEFITS: About the Company: The Kingsbridge Healthcare Group was founded in 2004 by Medical Directors, Dr Suresh Tharma and Mr Ashok Songra. Their vision was to create world class healthcare by putting patients at the forefront of everything they did, this was to become the company’s mission. From the original premises at 352 Lisburn Road (where the name 3fivetwo Healthcare was taken), the Company has expanded and has since undergone a rebrand. The 3fivetwo Group is now known as the Kingsbridge Healthcare Group and consists of the following: Kingsbridge Private Hospital Group (Belfast, Sligo & North West) Kingsbridge Diagnostic and Treatment Centre - Kings Hall Kingsbridge Training Academy Kingsbridge Opticians and Hearing Care 3fivetwo Healthcare Our partner companies consist of H3 Health Insurance and Cransford Insurance. At Kingsbridge Healthcare Group, we are on the lookout for talented, innovative and ambitious individuals to join our team. Our people are at the core of everything we do and are all equally committed into achieving the Company’s mission of becoming a world-class provider of healthcare solutions. Our aim is to be the preferred choice for both patients and healthcare professionals.
Work Based Learning Administrator
Main Duties and Responsibilities 1. To assist in the implementation and updating of systems for the efficient and effective recording of the colleges work particularly in the area of Work Based Learning. 2. To liaise and communicate with staff on all issues in relation to student, curriculum and timetabling information and to assist with the provision of on-site support to staff, including helpdesk services where appropriate. 3. To be the point of contact and deal with all administration associated with the provision of Construction Skills Register (CSR) on Campus (when needed) including data input. 4. To deal with all administration associated with Workbased Learning programmes to include, Skills for Life and Work, Apprenticeships NI, Traineeships, Entitlement Framework, Further Education and other Departmental Programmes. Collating information on the College Management Information Systems and external agencies. 5. To assist in maintaining detailed records of trainees, participants and/or students, organise and maintain appropriate filing systems ensuring student, curriculum and timetabling data is kept secure at all times and records are appropriately maintained for audit. 6. To liaise with Department for Economy / Jobs and Benefits Office, external agencies and employers and ensure the efficient transmission of all proforma between organisations to meet the required deadlines. 7. To assist in maintaining detailed records of employers and other partner organisations. 8. To keep up to date with relevant operational requirements and ensure compliance with all aspects. 9. Preparation and running of trainee/participants wages and expense payments on a weekly basis on the management information system and the monthly claim liaising with finance department where appropriate. Operate College financial accounting systems and records in accordance with college procedures e.g. Bankers’ Automated Clearing System (BACS) and Agresso. 10. To check and approve payments to trainees and associated supplier of services e.g. taxis, childminders. 11. To assist in the preparation of financial claims for all Work Based Learning programmes. 12. To assist in the preparation and compilation of statistical information extracted from the College Management Information systems on trainees/participants as requested. 13. To contribute to the College quality assurance processes by developing and implementing procedures and documentation. 14. To provide information to employers/other Work Based Learning organisations/subcontractors etc. as agreed between these organisations and the college. 15. To maintain progress files, including word processing of records. 16. To develop and maintain office procedures including maintaining databases and relevant filing system e.g. employer, partner organisations, trainee qualifications, tracking sheets etc. 17. To carry out a range of administrative support including email, photocopying, faxing, duplicating and preparing agendas/minutes. 18. To liaise with auditors and other internal or external stakeholders as required. General duties The post holder is expected: • To promote and raise the profile of the College and the services it provides to the local business and civic community. • To promote and actively contribute to the Colleges’ Mission, Vision and Values. • To fully comply with and actively promote College policies and procedures. • Within the context of the post, ensure full compliance with College Health and Safety requirements; • To comply with and actively promote College policies and procedures on all aspects of Equality. • To participate in staff training and development activities to update and enhance own knowledge, skills and professional competence needed to carry out the role effectively. This job description is not prescriptive, and the post holder may be expected to undertake other duties appropriate to the grade as may be assigned by the Chief Executive or his nominated officer(s) Terms and Conditions of Service All terms and conditions of employment for this post are those as laid down by the Association of NI Colleges non-teaching negotiating committee and are drawn from the conditions of service of the NJC for local authorities’ staff. Hours of work: 36 hours per week Salary Scale: Band 3 Points 5 – 6 (£24,790 - £25,183) This post is regarded as a regulated position under The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007. South West College is an equal opportunity employer. Personnel Specification Essential Criteria • Relevant qualification at level 3 or above; • GCSE English Language and Maths (Grade A* - C) or equivalent; • A minimum of 6 months experience working within a busy office environment; • Excellent IT skills and strong working knowledge of Microsoft Office; • Good organisational skills with the proven ability to prioritise and manage workloads to meet deadlines Desirable Criteria • A business, admin or IT related qualification or experience working within these areas; • A qualification at Level 3 or above in an Information Technology discipline. Other • Access to a car and able to travel between campuses and other business use as required or ability to demonstrate mobility.
