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Sort by: relevance | dateCustomer Experience Advisor, Contact Centre
Job Title: : Customer Experience Advisor, Contact Centre (Mortgage Sales) Vacancy ID : 101216 Vacancy Type : Permanent Post Date : 11-Jun-2026 Close Date : 25-Jun-2026 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Digital & Direct Customer ExperienceAdvisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day to day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. PTSB are looking for ambitious and self-motivated individuals who are enthusiastic, goal orientated and have a passion for providing ‘best in class’ customer service team that is shaped by and responds the to customer. The successful candidate will be operating in a fast moving enviroment which requires high levels of energy and motivation in our growing team in our Customer Contact Centre. Responsibilities: This is a permanent role based in BlackRock (Onsite). Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Bakery Assistant
Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Prepare customers bakery orders Bake, prepare and display the Bakery Products sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy
Deli Supervisor
Main purpose of the role: Ensure the Deli Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be: Minimum 1 years€,, fresh food supervisory experience; Minimum 2 years` experience in a role with strong exposure to fresh food; Fully trained in HACCP and food safety, and has experience in meeting the HACCP and food safety requirements; Experience in ordering for deli departments and managing waste within a fresh food department; Good knowledge of Microsoft Office (Excel, Word); Numerical skills; Ability to roster and adhere to budgets; Excellent communication skills; Have a true passion for the food industry and as such be creative and innovative with the fresh offering; Customer focused manager who can build a quality and loyal customer base; The ability to inspire, lead and motivate employees through support and development. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; Prepare the presentation and layout of the deli serve over; Implement planograms correctly; Minimise waste and shrink in the department; Bring new ideas to the department on fresh food innovation through regular research and benchmarking against competitors; Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with shoppers; Train all new employees to the deli; Deal with all customer queries and efficiently, professionally and consistent with store policy; Engage with new initiatives and embrace new ways of working.
Butcher Manager
Main purpose of the role: Manage the Meat Department and ensure it operates efficiently and effectively at all times. Provide our customers with excellent quality and products and services. Communicate to team any range changes, offers or new initiatives. The ideal candidate will have/be: 2 years€,, experience in a Supervisor/Manager role is desirable 2years€,, experience as a Butcher Craft Butchery course is desirable Good knowledge of Microsoft Office (Excel, Word) Numerical skills Experience in gross profit and margins is desirable Creative Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Maintain retail cuts at a high standard in accordance with customer needs Drive sales through KPI reports, financial reports, brand initiatives, customer initiatives and employee knowledge Adhere to weekly stocktaking procedures Implement planograms correctly and ensure the correct range is in place in store Attend and engage in weekly management meetings and bring learnings and builds back to the team Ensure all staff reporting to you are competent in any duties required and are given adequate training relevant to their tasks Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions, builds on existing procedures/processes with employees and management Merchandise and present the department to the highest standard at all times Engage with new initiatives and embrace new ways of working.
Driver
Main purpose of the role: Responsible for ensuring the efficient and professional delivery of customer€,,s online/telephone shopping orders. Interact with each customer with great pride, passion and care. The ideal candidate will have/be: Previous experience as a delivery driver is desirable Full clean driver€,,s licence is essential Excellent organisational and time management skills Excellent communication skills Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Previous customer service experience is an advantage. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Deliver customer€,,s online/telephone shopping orders to different addresses in a specified region Load, unload, prepare and operate a delivery vehicle Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Engage with new initiatives and embrace new ways of working.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
Butcher
Main purpose of the role: Ensure the Meat Department operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be: Craft butchery course is desirable Numerical skills Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers HACCP training is beneficial but not essential. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Maintain retail cuts at a high standard in accordance with customer needs Drive sales through ensuring SOPs and store standards are met on a daily basis Merchandise and present department to the highest standard Implement planograms correctly Control stock rotation so that quality and freshness of goods is of the highest standard Manage waste and shrink in the department Ensure continuous improvement in the Meat Department by remaining up to date with new products and initiatives Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions and builds Engage with new initiatives and embrace new ways of working.
Finance & Admin Assistant
Role: Finance & Administration Assistant Reporting to: Finance Manager Summary of Role and Responsibilities The Finance & Administration Assistant will be responsible for providing support to the Finance Officer (FO) in delivering all finance and administration duties for the Good Shepherd Centre and Kilkenny Voluntary Housing Association. The organisation has strict governance and financial regulations and standards. The assistant will ensure, in conjunction with the finance officer, that these are strictly adhered to. The responsibilities of the role will include:
Facilities Manager, Higher Executive Officer
About This Role Role Purpose The Facilities Manager (HEO) plays a key role in contributing to a safe, accessible, inclusive, and sustainable working environment for staff and visitors. Reporting to the Head of Facilities and Compliance, the successful candidate will support the delivery of facilities and workplace services across the organisation. The role includes managing day-to-day facilities operations, supporting office expansion and fit-out projects, coordinating contractors and service providers, and ensuring facilities services are delivered safely, efficiently, and in line with organisational and public sector requirements. The successful candidate will also support operational planning and continuous improvement across facilities services. About the Team/Division The Facilities Team forms part of the Governance and Secretariat Team. It is one of five teams that make up Coimisiún na Meán’s Corporate Services Division, along with People and Organisational Development, Change & Business Improvement, Finance and Procurement and International Affairs. The Facilities Team supports the delivery of workplace and operational services across the organisation. This includes facilities operations, contractor management, health and safety, workplace projects, procurement support, sustainability and accessibility initiatives, and business continuity planning. The team works closely with internal stakeholders and external service providers to ensure facilities services are delivered effectively and support the organisation’s operational and growth requirements. Services such as cleaning, security, catering and maintenance are outsourced to an external Facilities Management provider, which also provides a number of on-site resources. Key Responsibilities • Manage day-to-day facilities operations, including hard and soft services, maintenance activities, cleaning, security, catering, and contractor performance management. • Support the Head of Facilities & Compliance with the sourcing, acquisition, fit-out, and space planning for An Coimisiún’s headquarters, ensuring operational requirements are delivered effectively and with minimal disruption to staff. • Oversee health & safety compliance, risk management, planned preventative maintenance programmes, and business continuity arrangements across the organisation. • Monitor facilities budgets and expenditure and support operational planning and cost control activities. • Support sustainability, accessibility, energy efficiency, and workplace improvement initiatives, including environmentally responsible practices and inclusive workplace standards, in line with organisational and public sector objectives. • Build and maintain effective working relationships with internal stakeholders, landlords, contractors, and external service providers to support operational delivery. • Support initiatives that improve workplace experience, accessibility, and the effective use of facilities space and resources. • Support the development and continuous improvement of facilities procedures, operational standards, and workplace services across the organisation. The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review. About You Experience, Skills, Knowledge & Qualifications Essential Criteria • Experience supporting facilities operations and managing contractors, including catering, cleaning, reception, and security services. • Knowledge of procurement, tendering, and contract administration processes. • Experience and understanding of health & safety and workplace compliance requirements. • Strong organisational, administrative, communication, and stakeholder management skills. • Ability to manage competing priorities in a busy environment. • Experience working collaboratively with internal teams and external service providers. Desirable Criteria • Facilities management qualifications, certifications, or industry training. • Experience supporting office expansion, fit-out, or workplace projects. • Experience working within a public sector or regulated environment. • Experience supporting sustainability, accessibility, workplace improvement, or energy efficiency initiatives. • Knowledge of public procurement processes or contract management practices. Application Process If you are interested in applying for this position, please submit: • A CV (max 2 pages) and a Cover letter/personal statement (max 1 page) outlining why you believe your skills, experience and values meet the requirements of the position via the Apply Now button below. • Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland. • Candidates who engage in canvassing will be disqualified and excluded from the process Late applications or applications not received through the correct channel, as indicated above, will not be considered. For queries related to the application or selection process related to this role, please contact cnam@cpl.ie Privacy Notice Coimisiún na Meán (An Coimisiún, CnaM, we, our) processes the personal data arising as a result of its recruitment campaign. The Data Controller is CnaM, and the Data Processor appointed by CnaM to conduct the recruitment process is CPL. The Data Controller’s contact details are - Data Protection Officer, Coimisiún na Meán 1 Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20, Ireland. Email: dpo@cnam.ie Phone Numb er: 01 963 7755 CnaM will process the personal data collected during the recruitment process for the purpose of the review, consideration and selection of applications and the contacting of applicants. Third party recipients may include CnaM representatives. CnaM does not transfer personal data outside of the EU or EEA. CnaM’s legal bases for collecting and processing this data may include: - Contract - where the processing is necessary for the performance of a contract, or in order to take steps at the request of the data subject prior to entering into a contract and/or - Consent - where you have given explicit consent to the processing (e.g. reasonable accommodations) The personal data processed will be stored securely. This data will be stored for a maximum of 12 months in the event of an unsuccessful application. Applicants have the right to access their data and to rectify any inaccuracies in their data. To do this, please write to the Data Protection Officer at the address listed above. Applicants have the right, where appropriate, to the erasure of their data and/or a restriction on processing of their data. In addition, data subjects have the right to lodge a complaint with the Data Protection Commission. Our full Data Protection Statement is available here: https://www.cnam.ie/governance/dataprotection-privacy/privacy-statement Reasonable Accommodations Reasonable accommodations will be provided, if required, during the recruitment process. To discuss and request reasonable accommodations in confidence please contact Angeline McKiernan at amckiernan@cnam.ie Coimisiún na Meán is an equal opportunities employer. We welcome applications from candidates with diverse backgrounds and are committed to championing an inclusive and diverse workforce which reflects modern Ireland. We work to create a culture where everyone has equal access to opportunity and feels comfortable to be their authentic selves at work. Closing Date: 3pm, 25/06/2026
