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The remit of the Carer Supports team is to deliver one to one support to family carers, alongside the design, development, and implementation of group and community-based supports. This team will manage the delivery of local events and programmes, through actively supporting and participating in national initiatives of the Carer Support National Programme and Events Team such as the Family Carer of the Year Awards, National Carers Week, respite weekends, and training and education. Using a strengths-based, carer focused approach, the Support Manager (SM) will work with the family carer delivering high quality, appropriate supports based on the identified needs of the family carer. Where appropriate, the Support Manager will support the family carer using the Carers Outcome Star, which enables a collaborative and focused conversation across seven recognised areas of carer wellbeing (health, the caring role, time for yourself, how you feel, work, finances, managing at home). The Support Manager will develop an individual person-centred action plan designed to support the family carer through and beyond their care journey. The Support Manager may also advocate on behalf of the family carer with an appropriate external service. The Support Manager will deliver community engagement via community development, delivery of education and training, facilitation of groups and carers clinics, and signposting to relevant community services. The role includes organisation of local assemblies, community fora, and fundraising and where applicable, the management of a local centre. The Support Manager will report to their Network Senior Manager Community Supports East and will engage in reflective practice, supervision, and will be an active member of their assigned network. The Support Manager will be required to deliver on agreed individual, network, and national targets as identified in the performance management and delivery system agreed with their manager. The following qualifications, skills, and experience are required for this role: QQI Level 7 qualification or higher is desirable in Social Care / Community Development / Psychology / Train the Trainer / Guidance / Counselling / Education / Social Work. Previous experience providing support to families in a community-based setting. Excellent written and verbal communication skills, and the ability to establish rapport with a diverse range of people. Ability to prioritise tasks and work within a dynamic environment. Excellent IT skills - mainly MS Word, Excel, Outlook, PowerPoint, CRMs, Finance and HR reporting systems, etc. Experience and confidence using virtual technologies such as 3CX, Zoom, Teams, and video conferencing platforms. Proven networking skills. Strong people management skills. Strong facilitation and presentation skills. Experience engaging in fundraising. Demonstrated ability to work under pressure, make clear and quick decisions, and work with clients in distress. Effective time management. Ability to work both autonomously and collaboratively within a team. Flexibility in attitude and approach to the job. Reflective approach to their work. A strong work ethic. Willingness to work outside normal working hours when required. Full driving licence, with access to car. The following is also desirable: Experience working with and responding to carers’ individual needs which may include advocacy. Experience negotiating with community-based organisations or groups to maximise outcomes for family carers. At least two years’ experience of working with family carers and / or working within an information provision service. Understanding of community development / public health approach. Experience delivering education / training. Knowledge of challenges facing family carers. Knowledge of services and supports offered formally and informally within the community services sector. Experience using the Outcome Star or other assessment methodologies. Terms & Conditions: Full time permanent contract (37 hours per week across Monday - Friday). Flexibility to travel to meetings as required is essential. The remuneration for this role includes a salary of €45,570 and access to a defined contribution pension scheme. The annual leave entitlement is 26 days per year.
Customer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services Competencies for Your Role / Behaviours for Success: Accountability & Decision Making Commercial Growth Customer Focus High Performance Teams Risk Management Fitness & Probity: CF3 & CF4 This job is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness s and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Individual Accountability Framework: CF3 & CF4 As a role carrying a CF designation, the role holder will also be subject to the Common Conduct Standards under the Central Bank of Ireland’s Individual Accountability Framework and will be required to take reasonable steps to ensure the Conduct Standards are met. The role holder will be required to possess and maintain the appropriate technical knowledge required to perform the role and to understand the regulatory obligations to which they are subject as a CF to include, without limitation, the Common Conduct Standards and the Fitness and Probity Standards. Minimum Competency Code: CF3 & CF4 The Minimum Competency Code (MCC) 2017 sets out the minimum standards of skills and knowledge for employees providing advice, information and associated activities in connection with retail financial products, the appointee must meet the specific MCC requirements to perform this role. Additionally, for MCC roles, there are continuous professional development (CPD) requirements. Further details on Fitness and Probity and/or MCC due diligence are available from HR. Who We Are: At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience. Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same. Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences. We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences. We are Open. We are Inclusive. We build Trust. We are One PTSB. Internal applicants must have a minimum of 6 months in their current role prior to applying and have successfully passed probation . The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve. PTSB supports Equal Opportunity and is regulated by the Central Bank of Ireland.
Crew Member
To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons, Evenings & Overnights . Please only apply if you are able to meet these requirements. McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behavior will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Home Healthcare Assistant
Dovida Caregivers provide a variety of home care services which support, empower and uplift people, and help them to remain living at home. As a Dovida caregiver, you’ll provide essential support to ageing adults and people living with disability in their own homes. These services are person-centred, tailored to clients’ requirements, and delivered on flexible schedules. These services generally fall under four categories:
Basic Speech And Language Therapist Westmeath
Speech and Language Therapist ( One Post Available ) (with special interest in Augmentative and Alternative Communication) Kildare / Offaly / Westmeath – Office is based in (Negotiable) Permanent full-time 70 hours per fortnight Who are we? Would you like to work for a progressive and evolving organisation? The Muiriosa Foundation is a Section 38 voluntary health organisation providing services to people with intellectual disabilities, and Autistic people with co-occurring intellectual disabilities. We are publicly funded by the Department of Health, through the HSE. We operate services across RHA B. The Muiriosa Foundation employs approximately 1500 staff and provides residential and day opportunities to over 500 individuals. We provide an advisory service to a further 300 people with intellectual disabilities and their families. The Muiriosa Foundation has been working intentionally to support people with intellectual disabilities to participate as equal citizens in society in line with UNCRPD. We believe that supporting a person’s communication skills plays a key role in enhancing independence, autonomy and building inclusive environments. Description We are currently seeking a motivated and enthusiastic Basic Grade Speech and Language Therapist to work delivering Speech and Language Therapy supports to Autistic adults and adults with disabilities. The Muiríosa Foundation values all forms of communication equally and supports a Total Communication approach as a fundamental human right. This service actively works within a neurodiversity-affirming framework, prioritising the individual’s own communication style and respecting diverse ways of communicating. The successful applicant will provide neurodiversity affirming communication supports, including the implementation of Augmentative and Alternative Communication (AAC), supporting minimally speaking and non-speaking individuals. Person Specification The successful candidate must have / be able to demonstrate the following: Essential Shortlisting will be based on information that candidates provide in their application in line with above requirements. A panel may be formed from which future vacancies will be filled. . Informal Enquiries: Senior Speech and Language Therapist Polly Walsh 0879338271 Closing Date for receipt of completed applications: Tuesday 28th April 2026 To apply and for further details please go to our web page at Current Vacancies Muiriosa Foundation
Healthcare Assistant
What we Offer Salary range for this position is €16.22 – €18.03 per hour depending on experience Before 8am and after 8pm - from €20.27 p/h Sunday - from €24.33 p/h Public Holidays - from €32.44 p/h Paid inter-client mileage Sick pay scheme Maternity and paternity pay scheme Excellent working conditions Holiday pay at a rate of 8% of hours worked. PRSA Pension scheme available Bike to Work Scheme Employee Assistance Programme A commitment to the on-going training and development of all employees Overall Purpose of Job -The purpose of the role is to enable our Members to achieve maximum independence in all aspects of daily living, by providing assistance in one or more of the following areas: personal care, domestic assistance, social and educational assistance, travel and companionship. -Role takes place in the homes and communities of our Members.. Liaison -There are several key relationships, which should be fostered and developed for the successful implementation of this role. Liaise and coordinate with other identified Home carers as required and maintain close communication with the ALS Coordinator / Scheduling staff Training and Qualifications, required · Minimum of 5 modules completed of the Major Award at QQI Level 5 in either Community & Health Services, Health Service Skills or Healthcare Support or other relevant qualification and a commitment to complete the major award. · Experience of working with people in a caring role ( essential) · Be reliable, trustworthy, and always maintain confidentiality · Demonstrate excellent communication skills with a good level of spoken and written English · Full driver's licence and access to your own car ( essential) . Behaviours · Person centred approach · An ability to build strong relationships · Strong customer service focus · Flexible approach to work · High level of confidentiality Competencies · Communicating and Influencing · Motivating and Empowering · Planning and Organising · Quality and Customer Focus and Accountability CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Newly/Part Qualified Accountant
The Role This role is an excellent opportunity to build a rewarding career in one of Ireland's fastest growing professional service Firms. Our Newly/Part Qualified Accountant will work closely with our team of Accountants in our Tullamore/Mullingar office to drive the next phase of growth and client impact across the region. The successful candidate will have the opportunity to provide expert advisory and accounting services to our Agri & SME clients. About Ifac Founded in 1975, Ifac is Ireland's specialist professional services firm for the farming, food, agri, and family business sectors. We are an award-winning employer and one of Ireland's Top Ten Accountancy firms. Ifac is also one of Ireland’s Top 200 Employers 2025 as listed by the Irish Independent in partnership with Statista, and a Prime Global member firm. As Ireland's largest farming, food, and agribusiness professional services firm, ifac is proud to be certified as a B Corporation (B Corp). Our Purpose Ifac's purpose is to help its clients to build profitable sustainable futures, so that people and communities across Ireland can thrive. Our Ambition With a strong focus on global best practice, Ifac has set its ambition to be a global leader in agrifood advisory, while also driving growth and excellence in Ireland's dynamic SME sector. Why Join Ifac ? At Ifac , we are more than just a workplace – we are a community of professionals committed to growth, innovation, and sector leadership. When you join our team, you’ll have the opportunity to:
Maintenance Craftsman/Technician
Remuneration The salary scale for the post is: (01/08/2025) €41,565 €42,722 €45,557 €45,842 €46,127 €46,411 €46,697 €46,982 €47,268 €47,553 €47,869 New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies. Purpose of the post The person appointed will carry out building and carpentry maintenance and repair works as part of a multidisciplinary team comprising of engineers, Craftworkers, general operatives and supporting contractors. To deliver a prompt, efficient cost-effective customer focused service in a team environment. Principal duties and responsibilities Professional The Maintenance Craftsman/Technician (Carpenter) will: · Assist in maintaining all HSE buildings (interior and exterior) in an outstanding condition of readiness by accomplishing timely carpentry maintenance as well as major improvements and renovations. · Be able to operate all types of woodworking equipment to include all hand and bench tools · Be accountable for all tools, and ensure stock of equipment is kept in proper state of repair in accordance with safety standards · Comply with Health and Safety legislation when performing assigned responsibilities · Be required to work mainly on their own and will be required to complete tasks associated with completing the requisitions, which may include drilling, chasing, coring, lifting floor covering, cleaning etc. · Be required to assist all other trades in the completion of small refurbishment projects and new installations · Attend to the maintenance and routine repairs of existing fitted furniture, renovations, locks, doors, PVC windows and doors, glass replacements, roofs, valleys, barges, ridge tiles, floor tiles, shower tiles, facia and soffit, gutters, and down pipes · Assist in the drawing up of planned maintenance programme in consultation with the Maintenance Foreman as required. · Carry out the installation and fabrication of fitted presses, cupboards and shelving. · Carry out first and second fixing for minor building work · Carry out fault-finding and repairs i.e., roof leaks · Carry out planned preventative maintenance programmes, equipment checks, inspections and plant operational and performance log readings as set out by the Maintenance Manager/Maintenance Foreman. · Assist where required, other trades with maintenance duties not related to carpentry, such duties will be assigned by the maintenance foremen and manager. · Be involved in concrete shuttering · Be required to carry out fire door checks and resolve any deflects in line with HSE fire door policy · Operate and carry out planned preventative maintenance programmes as set out by the Maintenance Manager or Foreman. Carry a mobile phone, pager or other aids of communication as required · Operate and work with new technology and provide and maintain such written and computer records, as required from time to time. · Report to the Maintenance Foreman/Maintenance Officer and carry out such duties as are delegated by them for the maintenance and upkeep of the buildings and grounds identified. · Work the days and hours specified by the Maintenance Manager/Maintenance Foreman or nominated officer. This may include evenings and weekends and will be subject to review. Some overtime will be required to be performed periodically. · Record all maintenance activities in a professional manner · Participate in the management of new developments projects, as and when required · Be required to work in adverse conditions in emergency situations as directed (Emergency roof repairs) · Liaise and work with outside contractors, as and when required · Perform maintenance of the building fabric and the hospital grounds, where required · Be required to work in satellite sites from time to time · Be required to take part in any On Call agreement in practice · Be required to assist and train apprentices in their duties · In line with core principles of an integrated workforce, the person employed will carry out any cross-trade duties when required Team Work The Maintenance Craftsman/Technician (Carpenter) will: · Have the competence to work on one’s own initiative and unsupervised, the person employed must have the ability to work effectively within the maintenance team in a proactive approach and manner. Education & Training The Maintenance Craftsman/Technician (Carpenter) will: · Be required to participate in the performance management programme as part of your role. Health & Safety The Maintenance Craftsman/Technician (Carpenter) will: · Familiarise himself/herself with the Fire Fighting Equipment and the Fire & safety Regulations in operation at the complex. · Familiarise himself/herself with the code of Safe Lifting Practice and to always adhere to same · Familiarise himself/herself with the operation of workshop machinery and to always observe good workshop practices · Use protective clothing and equipment as necessary while on duty in accordance with Safety, Health and Welfare at Work Act 1989 and 2004 and observe all other Safety Procedures currently in force. · Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility criteria Qualifications and/ or experience 1. Professional Qualifications, Experience, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Possess a Quality and Qualifications Ireland (QQI) Level 6 (or higher) Advanced Certificate Craft - Carpentry & Joinery (or equivalent qualification). Or (ii) Possess the National Craft Certificate issued by FETAC Or (iii) Possess the Senior Trades Certificate issued by Department of Education. Or (iv) Possess a Level 3 Technical/Trade qualification or equivalent issued by City & Guilds, London. And (b) Candidates must possess the requisite technical knowledge and ability, including a high standard of suitability for the proper discharge of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Post specific requirements · Demonstrate depth and breadth of experience in working in an industrial domestic type buildings and/or healthcare environment as relevant to the role · Demonstrate depth and breadth of experience of buildings systems as applied to the healthcare environment, as relevant to the role · Have successfully completed the Solas Safe Pass Health & Safety Awareness Training Programme, or equivalent approved training programme in line with service need (please note if you have not undertaken this training, you will be required to successfully complete this training on taking up the post) · As this post may involve the driving of HSE owned vehicles, the successful candidate is required to hold a full clean Drivers Licence category B Other requirements specific to the post • have access to appropriate transport to fulfil the requirements of the role • As the maintenance service is a 24-hour service, some overtime will be required, periodically • The post holder will be required to participate in emergency call outs • It is desirable that candidates should live within a reasonable travel time of the respective Maintenance Department, such that emergencies can be responded to within a reasonable period. • The post holder will be required to carry a HSE mobile phone or bleep during working hours • Due to the nature of the business of the department, some of the works will be conducted outdoors (on roofs etc.) and in difficult weather conditions. The post holder will be required to work in all weather conditions when requested to do so, or when circumstance dictate. Additional eligibility requirements: Citizenship requirements Eligible candidates must be: (i) EEA, Swiss, or British citizens OR (ii) Non-European Economic Area citizens with permission to reside and work in the State Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status. To qualify candidates must be eligible by the closing date of the campaign. Skills, competencies and/or knowledge Candidates Must: Technical/Professional Skills · Demonstrate sufficient technical knowledge to carry out the duties and responsibilities of the post. · Demonstrate evidence of workshop machinery skills and, be able to demonstrate knowledge of safe working practices with workshop machinery · Demonstrate an awareness of health & safety regulations and risk management, as relevant to the role · Demonstrate experience in the measurement of materials · Demonstrate an ability to develop method safety statements Leadership and Team Work Skills · Demonstrate leadership and team working skills within a multi-disciplinary team · Demonstrate the ability to work on own initiative Planning and Organisational Skills · Demonstrate an ability to organise tools and equipment to complete maintenance and project work · Demonstrate an ability to implement work schedules · Demonstrate effective planning and organising skills · Demonstrate an understanding of the importance of value for money in the performance of work · Demonstrate an ability to manage deadlines and handle multiple tasks effectively · Demonstrate experience in working effectively under pressure Problem Solving & Decision Making · Demonstrate the ability to evaluate information, solve problems and make decisions in a timely manner · Demonstrate the ability to work within a multi-disciplinary team to resolve problems and implement solutions Commitment to Providing a Quality Service · Demonstrate a commitment to providing a quality service including an awareness an appreciation of the service user such as patients, medical and non-medical staff Communication / Interpersonal Skills · Demonstrate effective communication skills including the ability to present information in a clear concise manner, written and verbal · Demonstrate an ability to receive and implement instructions in an effective and efficient manner
Clerical Officer
The Role The successful candidate will have responsibility, under general direction, for coordinating the efficient day to day work in their functional area, to ensure targets and service levels are achieved. Qualifications / Experience Candidates must have at the date of closing: The duties outlined above are not intended to represent an exhaustive list. The post holder may be required to undertake additional responsibilities appropriate to the role of a Grade III Clerical Officer, as assigned from time to time. Superannuation These will be pensionable posts. Specific details of the scheme will be dependent on the successful appointee’s individual status and therefore such details will be provided at the time of appointment. Applicants should note that they will be required to complete a Pre-Employment Declaration to confirm whether they have previously availed of an Irish Public Service Scheme of incentivised early retirement or enhanced redundancy payment. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Irish Public Service employment. Hours 35 hours (net of rest breaks). Annual Leave 22 days per annum. CL 0009 / 2014 will apply. Salary Scale €31,619 - €48,925 (17 points) new entrant scale €33,799 - €48,925 (15 points) For persons entering recruitment grade for the first time, starting pay will be at the minimum of the scale i.e. €31,619. The rate of remuneration may be adjusted from time to time in line with Government pay policy.
Export Business Advisor
The Position Westmeath County Council invites applications from suitably qualified persons who wish to be considered for inclusion on a panel from which fixed term contract posts for the position of Export Business Advisor will be drawn. The primary role of the Export Business Advisor will be to support the Head of Enterprise and the LEO team in the delivery of services and operations aimed at strengthening the export potential of our client base. The Local Enterprise Office, Westmeath County Council recognises the development of export markets by micro or small enterprises. Through this scheme, the LEO aims to provide coaching support to owners and managers and to help businesses to understand the basis of their export plan and where they might export, with advice on how to develop an export strategy and supports available to assist them in the implementation of this strategy. Success in export markets is crucial to the long-term growth of Irish businesses and the Irish economy. The LEO recognises that support for companies focused on growth through international sales is a priority. We are committed to working with our Enterprise Ireland partners to facilitate the development of a strong exporting sector through active engagement of the LEO portfolio in offering flexible exporting solutions to client needs. A significant element of the role will be to ensure that clients have access to, and utilise, one-to-one export support and advice made available through the LEO, its mentor resources, and our stakeholder partners. The LEO is committed to developing relevant exporter workshops and programmes and complementing the initiatives within Enterprise Ireland. Engaging with Enterprise Ireland throughout the period of our current development plan, the LEO and its clients will seek to benefit from the EI exporter development modules, the market research centre, the international office network, relevant trade events and missions and programmes developed to build export selling capabilities. In order to support our companies in this area, we will also work with them and encourage the use of Enterprise Ireland’s online Export Preparedness Scorecard to help companies determine their capability to develop and implement an export-led business plan. The Export Business Advisor will report to the Head of Enterprise and will work as a member of a small dynamic team providing support to small and micro-enterprises for the duration of the contract. The Business Advisor will report on targets and metrics as set out by the Head of Enterprise. Duties & Responsibilities The LEO Business Advisor will perform such duties as may be assigned from time to time which will involve the facilitation, implementation and promotion of the policies and objectives of the particular County Council for the advancement of the Local Enterprise Office. The Business Advisor will report to the Head of the Local Enterprise Office, or any other officer as designated by the Chief Executive. • Meeting with clients and providing one-to-one advice on all areas of exporting/internationalisation relevant to their business, including advising and evaluating on grant and loan applicants and the wider supports available through the LEO and presenting client cases to the Evaluation Committee. • Developing and managing a range of business-related export training and mentoring programmes and events. • Managing a range of export-related projects from early stage to delivery, including managing procurement processes and contract management, communications and reporting. • Supporting the LEO team in responding to First Stop Shop enquiries and advising on exporting/internationalisation opportunities and supports where relevant. • Enhancing communication with Enterprise Ireland to facilitate potential progression of companies from LEO to EI, facilitating access to relevant EI financial, business and innovation/research facilities, and two-way transfer of clients to ensure appropriate services and maximum impact. • Assessing models of national and international best practice which may support new export-focused initiatives. • Familiarising with Intertrade Ireland services and supports and accordingly educating internal staff and the LEO client base. Putting in place systems to ensure that Intertrade Ireland opportunities are made available to the LEO client base. • Stimulating mentoring requests from clients relating to export activity/queries and acting on relevant mentor report outcomes. • Project managing, promoting, supporting and assisting clients through Market Explore Grant applications process to ensure significant uptake. • Working closely with the national LEO representatives leading on the Enterprise Europe Network (EEN) actively to maximise the benefit to our client base. • Collaborating on exporting/internationalisation programmes with stakeholders to develop an “Establish Your Readiness to Export” programme. • Encouraging and facilitating existing client base to expand and access LEO funding and advisory programmes. • Advising and supporting clients with their Brexit queries and challenges. • Advising Measure 1 grant applicants on the opportunities an export focus may be able to offer them. • Providing opportunities for businesses to collaborate with experts in trading online activity to increase sales and export potential. • Organising and facilitating networking opportunities and delivering presentations on exporting/internationalisation. • Payment administration and budget monitoring and reporting. • Reporting to senior management and providing regular reports and updates on metrics and key indicators while ensuring that work conforms to procedures and standards. The above specification is not intended to be a comprehensive list of all duties involved and, consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Qualifications for the Post Character Candidates shall be of good character. Health Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Citizenship Candidates must, by the date of any job offer, be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a Stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a Stamp 4 visa; or A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA Member State or the UK or Switzerland and has a Stamp 4 visa. Education, Training, Experience Each candidate must, on the latest date for receipt of completed application forms: (a) Hold a professional qualification in Business and/or Financial Management (Level 7 in the National Framework of Qualifications) or an equivalent professional Business qualification. (b) Have a strong understanding of the needs of small and micro businesses and the role of the Local Enterprise Office and, in particular, the challenges of both exporting/internationalisation/Brexit and businesses. Non-Irish qualifications must be accompanied by a determination from Quality and Qualifications Ireland (QQI) to establish their comparability against the Irish National Framework of Qualifications. Overseas qualifications must also be accompanied by a translation document. Driving Licence Holders of the office may be required to drive a motor car in the course of their duties and should, therefore, hold a full driving licence for Class B vehicles free from disqualifications and medical limitations. Travel and subsistence expenses for your position will be paid in accordance with the agreed rates which may be revised from time to time. Desirable, though not essential: • Have knowledge and experience in supporting small businesses to explore international markets and export. • Be able to demonstrate sufficient competence in the areas of Management & Change, Delivering Results, Personal Effectiveness & Knowledge and understanding of the role of Local Government. • Have an excellent understanding of commercial business and significant experience in working with the business community. • Be self-motivated with an ability to work on own initiative but within a dynamic small-team environment. • Have strong interpersonal and communication skills and the ability to communicate effectively to a range of audiences, make effective presentations and represent the City Council and the LEO in a professional and credible manner. • Have satisfactory experience of financial management and reporting. • Have experience in the management and utilisation of communications technologies in the area of digital marketing. • A strong work ethic and ability to prioritise tasks, deliver to tight deadlines and to work on your own initiative as well as part of a team, and commitment to continuous professional development. • Have knowledge and awareness of current Health and Safety Legislation & Regulations, their implications for the organisation and the employee. It is desirable that candidates, through their application and at interview stage, demonstrate the following: ▪ Have an understanding of the Council’s purpose, goals and priorities and knowledge of public service organisation in Ireland. ▪ Understand the role of the elected council and the representational role of the elected members. ▪ Understand the changing environment and be capable of adapting to change in order to deliver quality services to our citizens. ▪ Have the ability to identify problems and contribute to solutions. ▪ Have an ability to work effectively within a team to achieve a common goal, ensuring standards are adhered to and maintained. ▪ Possess the ability to provide excellent customer services. ▪ Have an ability to lead a team. ▪ Have excellent interpersonal and communication skills. ▪ Be motivated to achieve maximum performance. ▪ Demonstrate excellent clerical/administrative experience in an office-based environment. ▪ Have an ability to work on own initiative, in an independent environment and without constant supervision. ▪ Have staff supervisory experience. ▪ Have an awareness of Health and Safety Legislation and Regulations, the implications for the organisation and the employee, and their application in the workplace. Particulars of Office (including retirement) The Post A panel will be formed for an initial period of one year and this may be extended for a further year at the discretion of the Chief Executive. The panel may be used to fill fixed term positions that may arise for its duration. Vacancies will be offered in order of merit as per the panel. Vacancies may arise on a county-wide basis. Westmeath County Council reserves the right to assign employees to any work location having regard to funding and/or operational circumstances. Salary The current salary for the post of Export Business Advisor is €57,895 – €70,730 per annum (including Long Service Increments), which is analogous to Senior Staff Officer scale as per Circular EL 02/2026. Payment of increments is dependent on satisfactory performance. Entry point of this scale will be determined in accordance with the Circulars issued by the Department of Housing, Planning, Community and Local Government. New entrants to the Local Authority Service commence on the 1st point of the scale in accordance with current Government Policy as set out in Department of the Environment Circular Letter EL 02/2011 of 28th January 2011 and Circular EL 05/2016 dated 5th February 2016. Remuneration is paid fortnightly by PayPath directly to the employee’s nominated bank account. The current pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions e.g. PAYE and PRSI. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory. You agree that in the event of an overpayment of salary or other monies to you, the Council reserves the right to deduct monies from your “wages” (for the purposes of the Payment of Wages Act, 1991) for the purpose of reimbursement of the Council of the amount of the overpayment(s), in keeping with the Payment of Wages Act 1991, Section 5(5). Superannuation and Retirement Membership of the Local Government Superannuation Scheme or the Single Public Service Pension Scheme is compulsory for all employees. Details of the relevant scheme will be provided to the appointee prior to appointment. A person who becomes a pensionable employee of a local authority who is liable to pay the Class A rate of PRSI contribution will be required, in respect of superannuation, to contribute to the local authority at the rate of 1.5% of pensionable remuneration plus 3.5% of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children). A person paying the Class A rate of PRSI who becomes a pensionable employee of a local authority will be required, in respect of the Local Government (Spouses and Children’s Contributory Pension) Scheme, to contribute to the local authority at the rate of 1.5% of net pensionable remuneration (i.e. pensionable remuneration less twice the annual rate of social insurance old age contributory pension payable at the maximum rate to a person with no adult dependant or qualified children). A person who becomes a pensionable officer of a local authority who is liable to pay the Class D rate of PRSI contribution will be required, in respect of his/her superannuation, to contribute to the local authority at the rate of 5% of pensionable remuneration. A person paying the Class D rate of PRSI who becomes a pensionable officer of a local authority, depending on their existing scheme, may be a member of a dependent scheme i.e. either the Local Government (Widows & Orphans Contributory Pension) Scheme or Local Government (Spouses and Children’s Contributory Pension) Scheme and, if a member of either scheme, will be required in respect of this to contribute to the local authority at the rate of 1.5% of pensionable remuneration in accordance with the terms of the scheme. Employees are admitted to the Superannuation Scheme in accordance with the terms of the Local Government Superannuation (Consolidation) Act, 1998 and the Superannuation (Miscellaneous Provisions) Act 2004, with effect from date of appointment. This scheme is contributory and provides pension, retirement and death gratuities.
