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Sort by: relevance | dateCustomer Experience Champion
Your Role: As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in ‘in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Your Team: You will be a member of a team that is the ‘Face’ of PTSB. Your team is a dynamic one and works in a fast paced environment to drive and deliver the Bank’s ambition to become Ireland’s best personal and business bank Your Responsibilities: · Support in the day to day operation of customer service within the branch. · Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. · Take ownership and deal with customer queries in an effective, professional and compliant manner. · Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. · Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. · Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. · Perform duties in accordance with policies, procedures, whilst living PTSB’s values and Standards. · Assist the Branch Lead and wider territory team with key customer relationships. · Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements. · Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model. · Perform the various roles in the branch on a rotation schedule on an ongoing basis. · Maintain knowledge of the regulatory codes and legislation impacting on day to day work. · Commit to continuous professional development and agree an annual performance and professional development plan with the manager. · Continuously reviews skills, and be flexible and open to feedback Requirements: Essential · QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. · If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. · Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience · Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) · Committed to and enjoys working in a sales environment Desired · Excellent knowledge of all retail finance product, processes and procedures · Significant experience in financial services
Baker
Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times. Provide our customers with excellent quality products and customer service. The ideal candidate will have/be: Previous food preparation and production experience is desirable Qualified baker is a distinct advantage Creative and able to embrace new recipes Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Bake and finish products to the highest standard Drive sales through instore initiatives Merchandise and present the Bakery department to the highest standard at all times and in accordance with relevant store planograms and guidelines Adhere to weekly stocktaking and daily waste procedures in the Bakery Adhere to production planning and batch control guidelines for bakery products Conduct quality and freshness checks Attend relevant training as required and implement learnings in store.
Confectioner
Main purpose of the role: Ensure the Confectionery Department operates efficiently and effectively at all times. Provide our customers with excellent quality products and customer service. The ideal candidate will have/be: A recognised qualification in pastry and/or have at least 2 years€,, experience in a bakery or quality focused restaurant or hotel Creative and able to embrace new recipes Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative; Prepare and present the highest quality bakery items, desserts and pastries Assist in volume production Be passionate about keeping up to date with the latest culinary trends and bring your ideas to the team Drive sales through instore initiatives Merchandise and present the department to the highest standard at all times and in accordance with relevant store planograms and guidelines; Adhere to weekly stocktaking and daily waste procedures in the Bakery Conduct quality and freshness checks Attend relevant training as required and implement learnings in store
Bakery Assistant
Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Prepare customers bakery orders Bake, prepare and display the Bakery Products sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy
Treatment Coordinator
This role of the Treatment Coordinator (TCO) is to ensure the Patient has a smooth and positive experience when visiting the Practice from when they enter, throughout treatment and aftercare. TCOs manage appointments, support with coordinating treatment plans, answer patient questions and support with related administration. We have an opportunity for a TCO to work in our Belfast Practice, working 37 hours per week, Monday to Friday between the hours of 9.00am to 5.00pm. Key responsibilities include:
Associate Dentist
We have an exciting opportunity for an Associate Dentist to be part of our family run group of Practices and to join our team in Ballyclare on a part-time basis working Mondays, Tuesdays and Thursdays. There is an established list available which includes a number of private patients. Denplan is offered at this practice. We pride ourselves on offering an excellent quality of care and service to our patients. We can offer:
Dental Nurse
We have an exciting opportunity for a Dental Nurse to be part of our family run group of Practices and to join our team in Whitehead on a full-time basis.The successful applicant will work 37.75 hours per week from 8:45am-5:30pm, Monday to Thursday and 8:45am-4:30pm on Friday. Duties will include assisting the dentist, sterilising dental equipment, keeping the surgery clean and occasional reception duties. Promoting high standards of patient care at all times is vital. Essential Criteria:
Despatch Operative
Job summary The Role Reporting to the Despatch Cell Leaders and working with the Cell Coordinators, you will be required to provide a safe and efficient service, overseeing the despatch of goods to meet customer requirements.Main responsibilities and duties will include:
Timetabling and Data Administrator
SALARY/GRADE: Band 4 (£25,992 - £30,559) MAIN DUTIES & RESPONSIBILITIES Process and Performance Management To establish and maintain an effective centralised computerised timetabling system for the College. To carry out space-related data entry work, staff utilization work and maintain the necessary efficient office systems. To be the first point of contact for all ad hoc teaching room requests To remain up to date with the technical requirements of timetabling and register computerised systems within the College. To report and inform management decisions so as to achieve the most effective use of accommodation for curriculum delivery. To highlight at the earliest point competing claims for accommodation. To produce regular reports on o Room utilisation o Timetable efficiency and staff utilisation o Accuracy of Timetabled Activity to Planned Activity To monitor the use of the accommodation for the curriculum and provide appropriate feedback to the Timetabling Lead as requested. To provide the Timetabling Lead with all information pertinent to the effective operation of a curriculum timetable. To liaise with the Timetabling Lead on a regular basis. To liaise with curriculum staff through telephone and email correspondence on timetabling issues. To ensure that changes to the timetabling guidelines are communicated to curriculum staff and appropriate adjustments are made in an efficient and effective manner when required. To devise and manage appropriate structures for advice, training and support for the promotion of the timetabling system and relevant documents. To liaise with the academic school administrators to ensure that information is provided on timetabling activities. To carry out an audit of room use against timetables when required. To check room designation periodically or when required. To ensure that information entered into the College’s MIS or timetabling system is of the highest quality and accuracy. To carry out research as required by the Head of Department or Curriculum Area Managers. General To contribute to the achievement of the College’s mission, values and strategic directions. Participate in the Colleges performance appraisal system Participate in College developments, attend internal and external meetings and training programmes required Adhere to general standards of conduct embodied in College policies To implement and embed the College’s equality and diversity policies and respond to its equality and diversity duties as they relate to all stakeholders. Act, if directed as fire marshal or warden Carry out, if directed, the role of first aider To undertake such other relevant duties as may be reasonably expected of the post holder. Personnel Specification Essential Criteria Qualifications1 EITHER hold a Level 3 or above qualification in a relevant discipline (e.g. Business, Administration, IT) PLUS have a minimum of two years’ experience of working in administrative setting OR Have a minimum of four years’ experience working in an administrative setting. AND English GCSE at Grade C or above, OR Essential Skills level 2 (or higher) in Communication, or equivalent. AND Maths GCSE at Grade C or above, OR Essential Skills level 2 (or higher) in Numeracy, or equivalent. Knowledge / Skills Experience in the use of ICT systems (e.g. Microsoft Excel, Outlook, databases and Internet applications). Experience of managing complex data sets and identifying and taking corrective action. Experience of working with others and in teams to deliver successful outcomes. Competencies The competencies required for effective performance in post are: Planning, Prioritising and organising Customer Service Orientation Information and data analysis Collaboration & Teamwork Communication & Personal Impact
Learning Support Officer
Permanent, Full-time (36 hours per week) The post-holder will be required to work in any of the College’s buildings as necessary. Job Purpose: To contribute to the development, maintenance and co-ordination of a range of support services for students with disabilities, learning difficulties or long-term medical conditions in order to ensure that students are able to participate fully in their chosen course of study. To assess, monitor and review the additional support needs of students with disabilities, learning difficulties or long-term medical conditions and implement support strategies in line with the requirements of the student pathway in a busy environment.
