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Sort by: relevance | datePractice Assurance And Service Monitoring Officer, Quality Regulation Directorate
Job Summary The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country. The Child and Family Agency has responsibility for the following range of services: • Child Protection and Welfare • Parenting, Family Support and Early Help Services • Alternative Care • Birth Information & Tracing and Adoption • Tusla Education Support Services (TESS) • Children’s Service Regulation • Counselling and Therapeutic Supports Further information is available on www.tusla.ie Post Specific Service: About Tusla’s Quality & Regulation Directorate Tusla’s Quality & Regulation Directorate is concerned with promoting continuous improvement and effective risk management in services for children and families. It delivers its functions though the following functions: Practice Assurance and Service Monitoring (PASM): The team are responsible for conducting quality reviews of Tulsa services independently of Tusla Operations. The team has a key role in supporting and enabling service improvement within Tusla. Performance Reporting and Information : the Performance Reporting and Information team collates analyses and reports on quality and risk data relevant to the child and services. It identifies trends and performance data to support accountability and transparency, inform policy development and legislative reform, to demonstrate where standards and targets are being met, and identify risk and support decision-making at all levels of the organisation. Quality Assurance and Monitoring: The team monitors and reports on service delivery against standards, regulations and legislative requirements, and seeks to ensure that service improvement activity takes place in response to reviews. The Team is also responsible for monitoring special emergency arrangements (SEAs) for children in care. Other functions within Tusla’s Quality Assurance Directorate: Children’s Services Regulation: Early Years’ Inspectorate: The Early Years’ Inspectorate is the independent statutory regulator of Early Years’ Services and is responsible for registering and inspecting pre-schools, playgroups, crèches, day care, school age care and similar services. Its role is to promote the quality, safety and appropriate care of children by robust regulation of the sector. Alternative Education Assessment : Children who are educated at home or who attend a non-recognised school (i.e. a school that is not funded by the Department of Educational and Skills) must be registered with Tusla by their parents/guardians. The registration process requires that an assessment or assessments be carried out to determine whether the child is receiving a certain minimum education and therefore can be placed on the statutory register of children educated outside of a recognised school. Children who are educated in an independent school setting can also be placed on the register where it is determined that the school is providing a minimum education to the pupils who are enrolled there. Alternative Care Regulation : The team monitors and reports on alternative care settings for children who cannot live with their families The service is responsible currently for the registration and inspection of non-statutory residential care settings for young people, as well as the monitoring and audit of non-statutory foster care providers. Child Safeguarding Statement Compliance Unit (CSSCU) The CSSCU has a national centralised function for the receipt and processing of referrals and notifications of failure to furnish Tusla with a copy of a relevant agency’s safeguarding statement made under Article 12(1) of the Children First Act 2015. The office is also responsible for appropriately supporting relevant agencies to achieve compliance under section 12 (1) – (5) of the legislation. Regulatory Practice Development The Regulatory Practice Development Team is responsible for a range of functions to provide support to Children’s Services Regulation. There are five distinct functions which are; management and analysis of data and business process design and re-design, implementation and maintenance of the Quality Management system across Children’s Services Regulation, co-ordination and delivery of Learning and Development, provision of expert advice and guidance on matters relating to children attending early years services and management of Children’s Services Regulation communications which includes the website and the publication of inspection reports. Service Experience, Governance and Risk Systems: Service Experience and Feedback Part 9 of the Child and Family Agency Act 2013 governs complaints procedures and reviews, complainants’ rights, referral to the Ombudsman, and annual report requirements. “Tell Us” is Tusla’s policy governing feedback and complaints. The team is responsible for managing Tell Us, including training other Tusla staff nationwide, collecting metrics, channelling complaints and feedback, and dealing with individual complaints. The team is also involved in encouraging participation of children and listening to the voice of the child in Tusla and Tusla-funded Risk and Incident Management: The team is responsible for the corporate risk register, and all aspects of risk and incident management systems within the Agency. The team aims to ensure Tusla is aware of the nature of its risks, their status and how they are being managed. Job Objectives Main Duties and Responsibilities PASM Team • Using an intelligence led and risk-based approach, carry out an annual schedule of audits and reviews of services in accordance with Tusla’s annual audit plan. • As a member of a national team, and through the line management structure, to provide expert evidence, analysis and advice to service managers and the Head of Practice Assurance and Performance Systems, in relation to adherence to standards and actions required to improve the quality of services. • To support the development and implementation of the Agency’s Quality Strategy supporting and enabling Service Improvement including advice in relation to annual review planning, self-assessment and quality improvement processes, and verification of HIQA compliance plans. • To provide support and assistance to other members of the quality assurance and monitoring service in the performance of quality reviews of services in accordance with the annual business plan, priorities of the Director of Quality Assurance and the Agency’s senior management team. • To undertake reviews relating to the verification of progress in relation to service improvement and HIQA action plans, particularly where significant risks have been identified and rapid improvement is required. • Conduct case reviews identifying areas of improvement, good practice and learning. • The post holder will be required to produce reports for the relevant services following a monitoring audit or review and request a quality improvement plan (QIP) in response to the findings. At agreed intervals, the PASM Officer is expected to satisfy themselves that the QIP is being implemented and bring any issues of concern to the service manager responsible. • Contribute to the production of national reports and provide additional expert analysis as requested. To include the following: o Quarterly review report and analysis findings o Annual report o National reviews of services o Monitoring of SEAs o National information requests o Summary and analysis of HIQA inspection reports relating to their assigned area of responsibility • The post holder is a Designated Officer under the provisions of the Protection for Persons Reporting Child Abuse Act, 1998. Other duties and responsibilities include To contribute to ongoing service improvement and the monitoring of risk through involvement in the following: • To identify particular areas of risk and vulnerability in the quality of service provision, as highlighted though the ongoing review of available intelligence and information, monitoring compliance with national standards, internal service reviews, HIQA inspection reports, National Review Panel and Ombudsman reports. • To ensure identified risks are escalated in accordance with the Quality Assurance Directorate’s Risk Escalation Policy. • To contribute to the identification of issues relating to the implementation of policy, further to the outcome of national reviews as requested by the Director of QA • To support the provision of information requests, data collection and performance management requirements. • To prepare reports, as requested, on all aspects of work relevant to Quality Assurance. • To contribute and participate in national working groups and contribute to best practice in the development of national approaches to review methodologies as requested. • To participate in the process of annual review planning and design of review plans as a member of the national practice assurance and service monitoring team. • Attendance at national team meetings. • Review of team guidance, policies and procedures. • Other relevant duties as assigned from time to time by the Practice Assurance and Monitoring Manager. Education and Training • To maintain continuous personal development and participate in team-based development, education, training and learning. • To complete all mandatory training. • Where appropriate, arrange for the induction and training for assigned staff, as required, to maximise skill resources within the service. • Where appropriate, provide supervision and assist in the development of knowledge and skills of relevant staff with whom you work. • To participate in performance evaluation / review, identifying areas for improvement and appropriate plans / measures to achieve them. As a member of the national team, contribute to ensuring policies and procedures exist for the performance of the team’s functions Health & Safety • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role. • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Skills Requirement Applicants must by the closing date of application have the following : • Third Level qualification in Social Work, Social Care, Psychology, Teaching or Nursing • A minimum five years’ relevant experience in child care services. • Experience in working with children in a residential, foster care or other relevant alternative care children’s or social care services. • Experience of management of staff in a relevant child care context. • Experience in regulation, service improvement and or quality assurance systems. • Each candidate must possess the requisite knowledge and ability (including a high standard of suitability) for the proper discharge of the duties of the office. Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Attachment(s): PASM Officer Q&R Candidate Information Pack July 2025.pdf
Checkout Operator
Main purpose of the role: Ensure the Checkout Department operates efficiently and effectively at all times and provide our customers with excellent customer service. The ideal candidate will have/be: 2 years€,, experience in a retail role is desirable Ability to balance tills Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Main Duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Use a computerised till system that has a barcode scanner Weigh and price products such as fruit and vegetables Check customers` ages for restrictions on items such as alcohol Pack customer€,,s purchases Process store loyalty cards, coupons and vouchers Take payments and make sure the till balances at the end of the day Spend time away from the till, stocking shelves and checking stock Merchandise and present the department to the highest standard at all times Attend and engage in team meetings and implement any learnings
Bakery Assistant
Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Prepare customers bakery orders Bake, prepare and display the Bakery Products sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be: HACCP training is desirable but not necessary Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Prepare customer orders across all fresh food areas i.e. make sandwiches and rolls, dish up hot food and slice meats using the store€,,s portion control measures Cook, prepare and display the foods sold throughout the day Ensure that the counter displays across all fresh food departments are to the highest standards at all times throughout the day Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with customers Deal with all customer queries efficiently, professionally and in line with store policy.
Supervisor
Main purpose of the role: Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times. The ideal candidate will have/be:
Data Enterprise Architect
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Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Head Of Engineering
Job Overview Lead and manage Norbrook’s capital investment programme and maintenance activities across all manufacturing facilities in Northern Ireland and Ireland, and provide expert engineering advice to our global distribution sites and East Africa manufacturing operation. Oversee the engineering and maintenance teams, including third-party contractors, ensuring strong performance and adherence to safety, quality, and service standards. Be accountable for the capital and maintenance budgets, driving value for money and budgetary compliance. Identify and implement process improvements, ensuring best-in-class safety, quality, and operational performance of all facilities and equipment. Key Responsibilities
Senior Software Engineer
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. We have exciting new career opportunity for a Senior Software Engineer within our R&D engineering team. Location: Randox Science Park (30 Randalstown Road, Antrim, BT41 4LF). Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week across 4 days, with hybrid option of one day at home. What does this role involve? The key function of this role is the design and development of new diagnostic platforms and the continuous improvement of existing platforms, including systems to support Randox internal departments:
Customer Support Advisor
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Customer Support Advisors at our HQ on the Diamond Road, just outside Crumlin. Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns. Shift 1 - Monday to Friday from 08.20 to 17.00. Shift 2 – Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday. What does this role involve? This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities: • Respond to customer enquiries promptly via phone, email, or live chat. • Troubleshoot customer issues related to orders, account status, and relevant concerns. • Deliver exceptional customer service by addressing queries effectively. • Provide essential support for clients whilst identifying potential sales opportunities. • Assisting with sales by providing information about new and existing products. • Processing payments. • Analysing customer queries and trends. • Performing assigned administrative duties. • Collaborating with other team members and internal departments. Who can apply? This role would suit an individual who is passionate about both sales and customer service. Essential criteria: • Excellent verbal and written communication skills. • Currently hold the right to work in the UK. • Excellent customer service skills. Desirable: • Previous experience in a similar role. • Experience in a customer facing environment. • Experience working in a busy environment. • Experience dealing with customers via email and phone. • Previous sales experience. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
