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Key Responsibilities This will include the delivery of a range of services including, but not limited to: 1. Responding in a timely and professional manner to customer contact using a range of communication methods. 2. Recording repairs for customers from various means of contact e.g. phone, counter and web reporting. 3. Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs. 4. Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants). 5. Using a wide range of computer packages to record, manage and retrieve information, for example IT systems to accurately record repairs. 6. Implementing/advising on policies and procedures including response maintenance and other business areas where required. 7. Take an active and positive role within the team, working together to meet business objectives. 8. Monitoring and escalating maintenance performance issues to CSU Supervisor and CSU Manager where appropriate. 9. Recording grounds maintenance repairs and booking appointments for grounds maintenance inspections. 10. Arranging gas and other required Health and Safety checks by appointment. 11. Carrying out customer surveys when requested. In addition to the main duties detailed above, the post holder may also be expected to carry out other specific duties relevant to the Customer Services Unit in which they successfully obtain a post. Examples of such duties may include but are not limited to: 12. Providing support to the public counter when required. 13. Providing administrative support to Income Collection Units as required. 14. Attending business meetings to support CSU management as necessary. 15. Triaging homeless applicants, accurately recording information and passing this to the appropriate staff member. 16. Providing support to the telephony unit as required. General 17. To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required. 18. To ensure continued and effective working relationships with key internal and external stakeholders. 19. To promote continuous service improvement by working with customers and other Agencies to improve service delivery. 20. To represent the CSU team as required and provide support and cover for the other team members as and when required. 21. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE. 22. To adhere to the core values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance. 23. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. 24. To participate and/or facilitate working groups, committees and other internal forums as required. 25. To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team resilience and meet organisational need. 26. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to. 27. To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team. 28. To manage their own performance and be flexible and responsive to change. Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with strategic corporate programmes and projects. Knowledge, Skills and Experience 1. Possess five GCSEs or equivalent qualification plus at least one year’s customer service experience. Or Can demonstrate at least 2 years’ customer service experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training. Knowledge, Skills and Experience (continued) 2. Experience in using a range of computer packages including Word, Excel, Outlook, etc. Knowledge, Skills and Experience (continued) 3. Experience in dealing appropriately with customers in a challenging environment (to be assessed at interview) 4. Applicants must demonstrate (to be assessed at interview) • Ability to actively listen • Attention to detail and organisational skills • Knowledge of a service or product • Ability to work as part of a team • Conflict resolution skills Location* All of our employees are assigned a base location, which for this role will be the Housing Centre, 2 Adelaide Street, Belfast, BT2 8PB. The role includes regular travel throughout NI. Hours* The contractual hours are 37 hours per week and are normally Monday to Friday, 9.00 am to 5.00 pm. A flexible Working Hours Scheme is in operation with core hours of 10am-12pm and 2pm-4pm and we also seek to enable our people to work flexibly in respect to when they work*. *In line with our commitment to flexibility we are happy to discuss this with the successful candidate with options being dependent on the nature of your role. Annual Leave You will be entitled to a minimum of 23 days annual leave per year. The leave year runs from January to December, and you will also be entitled to 12 public holidays. Probation Your employment will be subject to a satisfactory completion of a probation period of 6 months during which time your progress will be monitored and feedback will be provided. You will be obliged to follow all the procedures and rules laid down by the Housing Executive. Period of Notice You may terminate your employment by giving one month’s notice in writing, terminating on the last day of a calendar month. If your employment is being terminated, the period of notice to be given will be as recommended for Local Government Officers in line with terms and conditions. Other Benefits There are many benefits of working for the Housing Executive including: • Learning and development opportunities • Flexible working and family friendly policies • Volunteering and fundraising policy • Cycle to Work Scheme • Onsite Occupational Health services which includes flu jabs and complementary Fitech health and wellbeing assessments • Inspire Workplaces – providing free, confidential counselling and support to employees 24/7 • Corporate gym membership, fitness classes and access to our inhouse gyms available at Housing Centre, Belfast and Marlborough House, Craigavon. Pre-Employment Checks Appointment is subject to; (i) A satisfactory medical declaration. (ii) Receipt of satisfactory references. References will only be sought as part of a pre-employment check prior to appointment. One reference must be a current employer or, if not currently employed, the most recent employer who would have knowledge of the successful candidate in a working environment. Candidates must be specific when providing address/contact details for referees. (iii) A satisfactory Access NI Basic Disclosure Check through a Responsible Body. Please note that a criminal conviction does not necessarily debar any applicant from obtaining employment. (iv) Providing the required documentation to satisfy the essential criteria i.e. proof of qualifications. It is important to note that if you do not provide the requested documentation you will not be able to take up post. (v) Documentation Checks for the Prevention of Illegal Working - It is your responsibility to demonstrate you are entitled to work in the United Kingdom. If you are unable to produce the relevant documents, or the documents are not satisfactory, the offer of employment may be withdrawn. You will be required to produce original documents to verify your identity, one of which must be photographic identification. Canvassing Canvassing, in any form, oral or written, directly or indirectly, in connection with this appointment shall disqualify a candidate.
Graduate Buyer
Graduate Buyer (Job Ref: 25N/GBNR) Randox Laboratories continues to develop disruptive innovations within the Diagnostics and Healthcare sector globally. We are proud to have been named the Number 1 company in Northern Ireland, for the second consecutive year in the “Belfast Telegraph Top 100 Companies 2024”. Our staff are at the heart of everything we do and achieve. We have a career opportunity for a Graduate Buyer within our Purchasing Department. This application process take no more than 1 minute. What does this team do? Our purchasing department plays a vital role in ensuring the success of Randox Group, through sourcing and acquiring variety of goods required to ensure positive outcome to our clients and customers. They do this by undertaking efficient acquisition and procurement of goods and services. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. This is an office-based position. Contract Offered: Full-time, Permanent. Working Hours/Flexibility: 40 hours per week. Monday to Thursday 4x9Hrs, with half day Friday (4hrs). (Department capacity pending) What does the role involve? This role is tasked with the buying operations within the purchasing department, ensuring that all orders are placed and received on time in accordance with stand procedures and departmental requirements. How do I apply? Click Apply on the site of this advertisement. You will then submit your CV to Randox for review. This application process take no more than 1 minute. This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.
Catering Assistant
Would you like to be part of a team that believes people are our greatest asset? Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Catering Assistant to join our team based at CAFRE - Cookstown Campus. This is a great opportunity to join a world leading facilities management company. Working Pattern: Please note, the successful applicant's offer is subject to the Access NI (basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Senior Speech & Language Therapist - Adult Services
St. Michael’s House is a community based voluntary organisation founded in 1955 which provides facilities and services to over 1,700 people with intellectual disabilities and their families in the greater Dublin area. Within Adult Services we provide services in three regions: North Region (Ballymun); North-East Region (Coolock & Baldoyle); Southern Region (Goatstown). We are currently looking to recruit for the following post: • 1 x Senior Speech & Language Therapist- Adult Services (Two years Fixed term Contract, Full Time) The successful candidate will join the existing team of Speech and Language Therapists in delivering quality Speech and Language Therapy Services to adults with intellectual disabilities. The successful candidate will be responsible for the development and delivery of Speech and Language Therapy services to adults with intellectual disabilities, under the direction of the SLT Manager in Charge iii, and in close cooperation with multi-disciplinary clinical and frontline colleagues. The post will require some flexibility across the St. Michael’s House regions in response to service user needs. Supervision will be provided by SLT Manager in Charge iii. St. Michael’s House seeks to employ proactive and progressive individuals who identify with the ethos of providing a continuum of innovative services that support people with an intellectual disability to live full lives in the community. Essential Criteria for Post: • Candidates must, on the closing date possess: (i) the B. Sc degree (Clinical Speech and Language Studies) from the University of Dublin/ NUIG or UCC OR (ii) the BA (Moderatorship)(Remedial Linguistics) from the University of Dublin OR (iii) the M.SC in Speech & Language Therapy (Professional Qualification) from the University of Limerick OR (iv) Licentiateship from the College of Speech Therapists OR (v) A validated Speech & Language qualification at least equivalent to (i), (ii), (iii) or (iv) above • Be registered with CORU • Minimum of 3 years post-graduate working experience as a Speech and Language Therapist • Have experience working in the area of adult intellectual disability services • Have experience working as part of a multi-disciplinary team to support families and staff Desirable for Post: • An undergraduate or post-graduate qualification in dysphagia would be desirable, but is not essential. • Have Certification in LÁMH, PECS, Intensive Interaction. • Full clean drivers licence and use of a car Please outline in your cover letter your suitability for the roles with the above in mind, as candidates will be short-listed for interview based on the above criteria. Only candidates shortlisted for interview will be contacted. Please remember to include a valid email address as this is the way you will be contacted. A panel may be formed of candidates successful at interview for additional vacancies as and if they arise. Informal enquiries for this position are welcomed by: Mary Sloan (Clinical Specialist SLT) at 087 3728191 or mary.sloan@smh.ie [Thurs 10th April – Thurs 17th April 2025]. Caroline Howorth (SLT Manager in Charge iii) at 0872026364 or caroline.howorth@smh.ie [Tues 22nd April – Friday 2nd May 2025] Closing Date for receipt of applications is Friday 2nd May 2025 @ 10am. To apply: https://www.rezoomo.com/job/78255/ St. Michaels House is an equal opportunities employer
Speech And Language Therapy Assistant, Adult Services
St. Michael’s House is a community based voluntary organisation founded in 1955 which provides facilities and services to over 1,700 people with intellectual disabilities and their families in the greater Dublin area. Within Adult Services we provide services in three regions: North Region (Ballymun); North-East Region (Coolock & Baldoyle); Southern Region (Goatstown). We are currently looking to recruit for the following post: Please outline in your cover letter your suitability for the role with the above in mind, as candidates will be short-listed for interview based on the above criteria. Only candidates shortlisted for interview will be contacted. Please remember to include a valid email address as this is the way you will be contacted. A panel may be formed of candidates successful at interview for additional vacancies as and if they arise. Informal enquiries for this position are welcomed by: Mary Sloan (Clinical Specialist SLT) at 087 3728191 or mary.sloan@smh.ie [Thurs 10thApril – Thurs 17th April 2025]. Caroline Howorth (SLT Manager in Charge iii) at 0872026364 or caroline.howorth@smh.ie [Tues 22ndApril – Friday 2nd May 2025] Closing Date for receipt of applications is Friday 2nd May 2025 @ 10am. To apply: https://www.rezoomo.com/job/78249/ St. Michaels House is an equal opportunities employer
Work Based Learning Administrator
Main Duties and Responsibilities 1. To assist in the implementation and updating of systems for the efficient and effective recording of the colleges work particularly in the area of Work Based Learning. 2. To liaise and communicate with staff on all issues in relation to student, curriculum and timetabling information and to assist with the provision of on-site support to staff, including helpdesk services where appropriate. 3. To be the point of contact and deal with all administration associated with the provision of Construction Skills Register (CSR) on Campus (when needed) including data input. 4. To deal with all administration associated with Workbased Learning programmes to include, Skills for Life and Work, Apprenticeships NI, Traineeships, Entitlement Framework, Further Education and other Departmental Programmes. Collating information on the College Management Information Systems and external agencies. 5. To assist in maintaining detailed records of trainees, participants and/or students, organise and maintain appropriate filing systems ensuring student, curriculum and timetabling data is kept secure at all times and records are appropriately maintained for audit. 6. To liaise with Department for Economy / Jobs and Benefits Office, external agencies and employers and ensure the efficient transmission of all proforma between organisations to meet the required deadlines. 7. To assist in maintaining detailed records of employers and other partner organisations. 8. To keep up to date with relevant operational requirements and ensure compliance with all aspects. 9. Preparation and running of trainee/participants wages and expense payments on a weekly basis on the management information system and the monthly claim liaising with finance department where appropriate. Operate College financial accounting systems and records in accordance with college procedures e.g. Bankers’ Automated Clearing System (BACS) and Agresso. 10. To check and approve payments to trainees and associated supplier of services e.g. taxis, childminders. 11. To assist in the preparation of financial claims for all Work Based Learning programmes. 12. To assist in the preparation and compilation of statistical information extracted from the College Management Information systems on trainees/participants as requested. 13. To contribute to the College quality assurance processes by developing and implementing procedures and documentation. 14. To provide information to employers/other Work Based Learning organisations/subcontractors etc. as agreed between these organisations and the college. 15. To maintain progress files, including word processing of records. 16. To develop and maintain office procedures including maintaining databases and relevant filing system e.g. employer, partner organisations, trainee qualifications, tracking sheets etc. 17. To carry out a range of administrative support including email, photocopying, faxing, duplicating and preparing agendas/minutes. 18. To liaise with auditors and other internal or external stakeholders as required. General duties The post holder is expected: • To promote and raise the profile of the College and the services it provides to the local business and civic community. • To promote and actively contribute to the Colleges’ Mission, Vision and Values. • To fully comply with and actively promote College policies and procedures. • Within the context of the post, ensure full compliance with College Health and Safety requirements; • To comply with and actively promote College policies and procedures on all aspects of Equality. • To participate in staff training and development activities to update and enhance own knowledge, skills and professional competence needed to carry out the role effectively. This job description is not prescriptive, and the post holder may be expected to undertake other duties appropriate to the grade as may be assigned by the Chief Executive or his nominated officer(s) Terms and Conditions of Service All terms and conditions of employment for this post are those as laid down by the Association of NI Colleges non-teaching negotiating committee and are drawn from the conditions of service of the NJC for local authorities’ staff. Hours of work: 36 hours per week Salary Scale: Band 3 Points 5 – 6 (£24,790 - £25,183) This post is regarded as a regulated position under The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007. South West College is an equal opportunity employer. Personnel Specification Essential Criteria • Relevant qualification at level 3 or above; • GCSE English Language and Maths (Grade A* - C) or equivalent; • A minimum of 6 months experience working within a busy office environment; • Excellent IT skills and strong working knowledge of Microsoft Office; • Good organisational skills with the proven ability to prioritise and manage workloads to meet deadlines Desirable Criteria • A business, admin or IT related qualification or experience working within these areas; • A qualification at Level 3 or above in an Information Technology discipline. Other • Access to a car and able to travel between campuses and other business use as required or ability to demonstrate mobility.
Catering Manager
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you! We are currently recruiting for a Chef Manager to join our team based in Leprino - Glanbia Cheese Factory, Magheralin. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE #NorthernIreland
Yard Supervisor
Purpose: This role will play a critical part in supporting the management and team in the Yard. Particular focus will be on health and safety, production, quality, and delivery to achieve consistent and excellent levels of customer service. Key Responsibilities: · Take responsibility for health, safety, and well-being, demonstrating ‘Safety First’ behaviors · Monitor yard operations to ensure compliance with safety regulations and company policies. · Responsibility for managing daily, weekly, and monthly workflows to meet targets · Continuously seek ways to improve yard operations and delivery processes to enhance overall efficiency and customer satisfaction. · Take ownership to deliver consistent high standards with focus on housekeeping across Yard areas and segregation of waste streams. · Ensure people and resources are utilised efficiently and effectively to achieve daily targets · Take accountability for errors, deal with immediately, while learning and sharing the lessons · Proactively shares knowledge and expertise to support the development of Operators and enhance skill levels. · Excellent communication and interpersonal skills, with the capacity to work effectively as part of a team. · Responsible for the induction and training of new Operatives in line with standard operating procedures and training plans · Place the customer at the heart of all that we do to achieve excellent product quality, accuracy, and final product presentation. · Is cross skilled to operate machinery to produce products in line with our standard operating procedures and production targets. Carry out daily checks and action any issues that arise. · Supports the performance management of the team to develop a performance culture, taking appropriate action to manage performance. · Completion of relevant administration work, including safety audits, behavioural observations, Pre use checklists and monthly inspections. · Management of warehouse space to ensure the right product is available at the right time, and in the right place, with stock movements carried out effectively, efficiently, and safely. · Act an ambassador for company values and adhere to company policies and procedures · Any other duties as required. Education · GCSE qualification in Maths & English or equivalent Experience · A minimum of 2 years’ supervisory experience gained in a manufacturing environment, or similar Skills and Competences · Excellent attention to detail, organisational, planning, and prioritising ability · Strong people skills to providing clear direction, and people development · RCCA and Continuous Improvement skills · Strong interpersonal skills with the ability to work with a broad range of stakeholders · Computer literate with Microsoft Office suite · Desire for personal and professional development Circumstances · Able to work flexible hours as required, overtime and a shift pattern · Normal colour vision Personality Fit: · Ambitious & passionate about our brand, our reputation and our customers · A creative thinker who can problem solve and drive continuous improvement · Determined and driven by results whilst eager to work at pace · Embrace and adapt well to change with a positive, can-do attitude · An ambassador for our company values and someone who leads by example
Production Operator
Job summary Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Production Operator within our biochip team. What does our Biochip team do? Our Biochip team manufacture products for use across our Biochip Array Technology Analysers including Evidence, Investigator, MultiStat and Evolution. Our cutting-edge technology is used in Laboratories and Hospitals to diagnose health tests as wells as veterinary samples, and food testing. Location: 44 Largy Road, Crumlin, BT29 4RN. Contract Offered: Full-time, permanent. Working Hours / Shifts: Days & Nights, two weeks rotation: 40 hours per week. Days: Monday to Thursday 6am-4:40pm. Nights: Monday to Wednesday 6pm-6am. Alternates every two weeks. What does the Production Operator role involve? The role of Production Operator will be working on the production of the Randox Biochip Array products. Key duties:
Mobile Cleaning Operative
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Mobile Cleaning Operative to join our team based at Clanmil Housing Sites - Belfast area. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
