Customer Service jobs
Sort by: relevance | dateCustomer Assistant, Clondalkin
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Person In Charge
BROTHERS OF CHARITY SERVICES IRELAND LIMERICK REGION Person in Charge (CLINICAL NURSE MANAGER 2) – Fixed Term Full Time contract Liosmor, Co. Limerick Please note : As CNM2 you will be required to participate in an on call system to respond to emergencies within the community services Informal inquires to Breda Rowsome, Acting Head of Community Services Breda.Rowsome@bocsi.ie Closing date for receipt of completed application forms is Sunday 27th July 2025 Short listing of applications may apply Canvassing will disqualify Panels may be formed as a result of the interview process. Candidates who are placed on a panel will be considered for subsequent vacancies, for a period of up to one year, for this grade. These vacancies could be for part time, relief hours, fixed term or temporary positions. The Brothers of Charity Services Ireland is an Equal Opportunities Employer
Assistant Psychologist
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION POST OF: TEMPORARY FULL-TIME ASSISTANT PSYCHOLOGIST ADULT SERVICES, GALWAY CITY & COUNTY JOB REF: 82506 The Role: The Assistant Psychologist position is designed to match the skills of a graduate with an honours psychology degree (2.1), and generally a post-graduate qualification, with appropriate duties while working with people supported, staff members, and families under the direct supervision of Senior Clinical Psychologists. The supervising Psychologist will ensure that the Assistant Psychologist has a realistic balance of work, reflecting the person’s qualifications and experience and his or her need to gain relevant new experiences. The intensity of supervision will gradually decrease as the assistant psychologist gains confidence and skills. The Assistant Psychologist will receive formal supervision in a confidential setting. Overall, the length and amount of supervision will reflect the experience of the Assistant Psychologist and the balance and amount of work to be done. The supervisor will ensure opportunities to observe the Assistant Psychologist’s work in order to evaluate the performance. Reporting/Responsible to: Senior Clinical Psychologist Qualifications/Experience: · Candidates must have a Bachelor’s Degree in Psychology or related field and a Master’s Degree in Psychology is very desirable. · Experience of working in a front line position with people with disabilities or related areas is also desirable. Skills: · Candidates must demonstrate a strong commitment to evidence-based interventions and the scientist-practitioner model. · Candidates must demonstrate excellent written and verbal communication skills so as to effectively share expertise in a timely manner. · It is critical that the selected candidate work effectively within a dynamic team environment using a person and family centred philosophy. Working Hours: 78 hours a fortnight based on a 5 day week. Flexibility will be required in order to meet service needs. The Health Service is undergoing ongoing transformation and therefore it is critical that a flexible attitude to changing environments and work requirements is held by the successful candidate. Salary: Department of Health Care Assistant (Intellectual Disability) salary scale ( 01/03/2025 ) - €33,699 x 11 increments - €46,190 per annum. A Long Service Increment €46,984 per annum is payable after 3 years on the maximum of the scale. Annual Leave: 22 days per annum. Informal enquiries to Dr. Mary Davis, Head of Psychology Department/Principal Clinical Psychologist at 087 6175794 or Mary.Davis@bocsi.ie Closing date for receipt of completed application forms & CV’s is 5pm, 7th August 2025. Interviews for this post will be held on 25th August 2025. The Brothers of Charity Services Ireland - West Region is an equal opportunities employer. Full Job Description Attached
Senior Speech And Language Therapist
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION POST OF: PERMANENT FULL-TIME SENIOR SPEECH & LANGUAGE THERAPIST CHILDREN’S DISABILITY NETWORK 6 TEAM JOB REF: 82514 A panel may be formed as a result of this campaign from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. The Role: The permanent full-time Senior Speech and language therapist will be responsible for delivery of CDNT6 provide services to children from 0-18 with complex development needs which include physical, sensory, intellectual disabilities and autism. The Brothers of Charity Services Ireland (BOCSI) are the lead agency for this team. This post has been funded through the Special School Pilot (for enhanced in-school therapy support to special schools). CDNT6 covers a geographical area of: Galway City East, Claregalway, Gort, Headford and Oranmore. Reports / Responsible to: The Senior Speech and Language Therapist is accountable to the Children’s Network Team Manager. The relationship between the CDNM, BOCSI Head of Speech and Language Therapy and Speech and Language Therapists who work in CDNTs is being developed and will evolve over time in line with national and local agreements. This area will evolve and participation by this post holder is expected. Areas such as supervision, continuous professional development, adherence to discipline specific ethical guidelines and professional competencies are examples which fall under this evolving area. Qualifications: The successful candidate must be currently registered with CORU, the regulator for the Health and Social Care professions and eligible for membership of the Irish Association of Speech and Language Therapists (I.A.S.L.T.). Qualifications: i) Bachelor in Science in Clinical Speech and Language Studies, University of Dublin, Trinity College Dublin or, ii) Bachelor of Science (Speech and Language Therapy), University College Cork or, iii) Bachelor of Science (Speech and Language Therapy), National University of Ireland, Galway iv) Master of Science in Speech and Language Therapy (Professional Qualification), University of Limerick or v) A Speech & Language qualification approved for registration with CORU, equivalent to the above. A dysphagia qualification or equivalent as outlined in “Standards of Practice for Speech & Language Therapists on the Management of Feeding, Eating, Drinking and Swallowing Disorders (Dysphagia)” Irish Association of Speech & Language Therapists (IASLT) 2012 is essential for this post. A full clean Irish driving licence and use of your own car is an essential requirement. Fluency in verbal and written English an essential requirement of this post. Experience: This post is suitable for a Speech and Language Therapist with: • A minimum of three years post graduate clinical Speech and Language Therapy experience. • Clinical experience in the Independent management of feeding, eating, drinking and swallowing disorders is highly desirable. • A minimum of one year clinical experience in the management of the communication needs of children with complex disabilities. • Experience in clinical Speech & Language Therapy in a Children’s Disability Network Team. • Training and / or experience in the use of TEACCH, Lámh and other forms of AAC an advantage. Working hours: 70 hours a fortnight, the standard working week applying to the post will be confirmed at Job offer stage. Hours will be within the hours of 8am-5pm, Monday to Friday. Contracted hours are liable to change between the hours of 8am– 8pm as future service needs require. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. A family centred approach to service delivery and the ongoing transformation of the health service will require employees to be flexible in their working hours to provide a quality service delivery for each individual. The Health Service is undergoing ongoing modernisation and therefore it is critical that a flexible attitude to changing environments and work requirements is held by the successful candidate. Annual Leave: 29 days pro rata per annum. Remuneration: Department of Health Speech and Language Therapist, Senior salary scale (01/03/2025) - €63,279 x 8 increments – €74,509 pro-rata per annum. Tenure: Permanent, full time and pensionable. Informal enquiries to Ms. Gillian Raftery, Children’s Disability Network Manager on 091721400. The closing date for receipt of all applications/CV’s on-line is 5pm, 1st August 2025. Interviews for this post will take place on 14th August 2025. The Brothers of Charity Services Ireland is an equal opportunities employer. FULL JOB DESCRIPTION ATTACHED
Community Employment Various Roles, Cara Cheshire Services
Various Community Employment Roles Cara Cheshire Services, Phoenix Park, Dublin Part-time Positions 19.5 Hours per week or 39 per Fortnight Cara Cheshire Services, located in Phoenix Park, Dublin , is currently recruiting for various Community Employment (CE) roles to support our residential services for individuals with physical and neurological conditions. These positions are funded by the Department of Social Protection and offer a unique opportunity to make a positive impact while developing valuable skills for future employment. As part of our team, you will be assisting in various areas such as admin, maintenance, driving, gardener, and activities, all of which contribute to the daily operations of the service. We are looking for individuals who are motivated, reliable, and dedicated to improving the lives of others. Available Roles: We are recruiting for multiple roles across different areas of the service, including: For more information about Cara Cheshire Community Employment Scheme, please call 01 6712944
Practice Educator And Assessment Lead
Before you apply This job is only open to employees of the HSE, TUSLA, Section 38 agencies, or statutory health agencies per WRC Agreement 161867. Job Title and Grade: Radiographer, Clinical Specialist, Practice Educator and Assessment Lead, (Grade Code: 3131) The Opportunity The Practice Educator and Assessment Lead will oversee the education, training, mentoring, assessment and clinical placements for trainee and qualified Senior Radiographers. This role ensures that students and staff gain the knowledge, skills and competencies required for their professional development and BreastCheck's operational goals. The post holder will bring discipline specific subject matter expertise and experience and play a key role in the delivery of a high quality, patient focused radiographic service with the National Breast Screening Programme. To include: There is currently one permanent whole time (1.0 WTE) (Practice Educator and Assessment Lead available in the above location. Information enquiries Name: Kerry Lombard, National Radiography Service Manager, RSM3, National Screening Service Email: kerry.lombard@screeningservice.ie Tel.: 087 686 1561
Senior Occupational Therapist: Acute In-patient Services
Purpose of the Role The postholder will be a member of the OneCHI Occupational Therapy Service which provides acute inpatient OT services across a number of clinical multidisciplinary teams. The department is currently looking to fulfil a number of upcoming roles across various CHI sites:
Candidate/clinical Nurse Specialist Rheumatic And Musculoskeletal Disease Unit
Candidate/Clinical Nurse Specialist Rheumatic and Musculoskeletal Disease Unit · 1.0WTE (37.5 hours) · Indefinite Duration · H.S.E. funded · Based in the Rheumatic and Musculoskeletal Disease Unit (RMDU) Harold’s Cross The purpose of this Clinical Nurse Specialist post is to: Deliver care in line with the five core concepts of the role set out in the Framework for the Establishment of Clinical Nurse Specialist Posts, 4th edition, National Council for the Professional Development of Nursing and Midwifery (NCNM) 2008. The Clinical Nurse Specialist will focus on both in-patient and out-patient patient groups in RMDU and will: · Facilitate the provision of high quality RMDU services by providing direct support and advice to patients and nursing staff · Provide education and support to nursing staff and patients · Manage a caseload within RMDU Inpatient and Outpatient setting · Take part in planning and delivering research-based education and training, developing policies and procedures · Provide support with day patients · Ensure the delivery of high quality, clinically effective care by prioritising and using research and audit in practice · Provide support and mentoring to staff in relation to professional development with view to professional portfolio development · Work with the Advanced Nurse Practitioners in RMDU The successful candidate will work as a key member of the multidisciplinary Rheumatology team providing a patient / client centered quality service to patients / clients and this specialist practice will encompass a major clinical focus which comprises assessment, planning, delivery and evaluation of care given to patients / clients and their families. Essential Requirements Qualifications: · Be a registered nurse on the live Register of Nurses kept by the Nursing and Midwifery Board of Ireland (NMBI) · Be on the active Register in the Division of the Nursing and Midwifery Board of Ireland register for which the application is being made or be eligible to register in the Division of nursing And Midwifery Board of Ireland register for which the application is being made. In exceptional circumstances which must be individually appraised, this criterion may not apply · Candidates must possess the requisite knowledge and ability including a high standard of suitability and clinical, professional and administrative capacity to properly discharge the functions of the role. Have the competence to exercise higher levels of judgement, discretion and decision-making in the clinical area above that expected of the nurse working at primary practice level · A minimum of 1 years’ post registration full time experience or an aggregate of 1 years’ full time experience in the division in which the application is being made · Have a minimum of 1 years’ experience or and aggregate of 1 years’ full time experience in the specialist areas of Rheumatology or Chronic Disease / Rehabilitation · Possess a level 9 post registration Quality and Qualifications Ireland (QQI), National Framework of Qualifications (NFQ) major academic aware relevant to Rheumatic & Musculoskeletal Disease Care prior to application, or in an area relevant to the area of specialist practice. OR · Be currently undertaking /be willing to undertake a level 9 post registration Quality and Qualifications Ireland (QQI), National Framework of Qualifications (NFQ) major academic award relevant to Rheumatic & Musculoskeletal Disease Care within an agreed timeframe. Experience · A minimum of 1 years’ post registration full time experience or an aggregate of 1 years’ full time experience in the division in which the application is being made. · Have a minimum of 1 years’ experience or and aggregate of 1 years’ full time experience in the specialist areas of Rheumatology or Chronic Disease / Rehabilitation. · Demonstrate competencies relevant to context of practice · Provide evidence of continued professional development and evidence of consistent updating of clinical skills and knowledge · Experience of active participation within and MDT. · Have the clinical, managerial and administrative capacity to properly discharge the functions of the role Desirable Requirements Qualifications · Management Training · Teaching qualification · Nurse / Midwife Medicinal Product Prescribing and Prescribing of Medical Ionising Radiation. · Experience in policy and procedure development · Experience with quality assurance audit and nursing research. Informal enquiries are most welcome. Please contact Stefan Weimer | Assistant Director of Nursing, | 01- 4912589 | sweimer@olh.ie A detailed Job Description and Person Specification is available below or from the HR department | 01-4912594 | hr@olh.ie Latest date for receipt of applications is 12 Pm July 28th 2025 Our Lady’s Hospice & Care Services is an equal opportunities employer and supports a smoke free environment.
Customer Service Manager
Job Purpose Lead the Customer Service team in Winterbourne, UK and Sligo, Ireland, in support of a customer-centric organization. Build customer loyalty by proactively managing the Customer’s experience, taking ownership of customer expectations, and providing innovative service solutions. He/She will understand Sales and Supply Chain strategy to offer proper support to business development/market/growth actions. Principal Accountabilities Main Responsibilities
HEO - Courtroom Technology Engineer
1. Operating Environment The long-term strategic vision for the future of the Courts Service sets out the 10-year plan to 2030 to re-design services around court users, leveraging digital technology to streamline services and ultimately delivering a modern court system. This is an exciting time to be a member of Courts Service staff and be part of our evolving and modernising journey. 2. THE ROLE Technology is a key enabler for the administration of justice in Ireland, as it underpins almost all processes in the Courts Service. Within the courtrooms, it is used to support and deliver services to the judiciary, staff and users of the court, such as providing mechanisms for the digital display of evidence, creation and playback of audio recordings of proceedings, and enabling the capability for remote court hearings through the provision of enterprise video conferencing and audiovisual solutions. Courtroom Technology Engineer role reports to the Head of Courtroom Technology and is responsible for delivering implementation and maintenance of complex and highly critical ICT and advanced audiovisual services across the nationwide estate of over 200 courtrooms. This includes managing relationships with internal and external stakeholders, leading a blended team of technicians and AV specialists, the operation of good AV and technical support practices, and associated team and budget coordination. The Courtroom Technology Engineer role is both technical and business facing and is seen as a critical solutions expert whilst inputting into operational and strategic organisational decisions. 3. Key Responsibilities Technology Leadership · This role has national responsibility covering all Courts Service sites nationwide. · Contribute to the design and development of enterprise level AV solutions for courtrooms, meeting rooms, auditoriums, digital signage and collaboration spaces. · Coordinate and maintain AV systems reference architecture including, hardware software and network integration ensuring compliance with industry standards including AVIXA and Courts Service ICT Security policies. · Operate on AV technologies, including SIP and WebRTC based video conferencing (Poly, Logitech, Pexip, MS Teams, Zoom, Cisco Webex), AV control systems (Extron, AMX, Crestron) and digital signal processing (Biamp, Symetrix, Extron) · Contribute to the evaluation of software solutions for seamless integration with Courtroom technology estate delivering functionality, scalability, security, interoperability with existing AV and ICT infrastructure/solutions. · Contribute to the configuration of sound systems design, with expertise in networked audio systems and knowledge of AV-over-IP protocols (Dante) · Ensure AV solutions align with business objectives, user experience and ICT infrastructure standards. · Contribute to AV technology roadmaps, ensuring scalability, security and innovation and including emerging AV technologies including AI-powered AV and smart meeting room automation. · Effectively operate across a programme of inflight projects and supporting resources. · Deliver technologies and experiences to support the adoption of AV tools & technologies across the Organisation and within a transforming operational environment. · Contribute to the development and adoption of ICT governance and ICT policies & procedures to improve operational effectiveness, decision making, and reduce risk. Team Leadership · Coordinate the day to day running of courtroom technology blended team maximising the contribution of the team as a whole and fostering a positive and dynamic environment. · Contribute to the expertise across the courtroom technology team by promoting learning and development opportunities. · Lead by example by demonstrating a commitment to public service values. Stakeholder Engagement · Proactively engage with a wide variety of stakeholders, from ICT infrastructure and applications teams to wider operational staff and judiciary to develop and maintain high quality end user services that are highly available and fit for purpose. · Establish and participate in working groups, workshops and other for a both internal and external as required to advance the courtroom technology agenda and support the ongoing evolution of Organisation’s digital services. Procurement · Support the team’s activity by participating in procurement initiatives to source products and services required. · Provide technical/specialist input into procurement initiatives being run by other teams across the organisation. Vendors · Actively manage vendors, ensuring that they adhere to the principals of the organisation, and carry out their tasks in a manner that is compatible with the policies and procedures of the organisation. · Actively monitor the performance of vendors, value for money and introduce corrective procedures when appropriate. Note, the above is intended as a guide and is neither definitive nor restrictive. 4. Essential Requirements: Applicants should have at least 3 years’ relevant and recent experience for this role. Qualifications · Educated to degree level in a relevant field desirable, however, extensive industry experience in a similar role with a proven track record of AV system design and implementation will also be considered. Skills and Experience Required · Demonstrable experience in the build and management of bespoke AV systems design and implementation in an enterprise environment. · Proven track record in successfully operating within a multi-disciplinary team of ICT Professionals within a diverse and complex ICT environment. · A technical background, underpinned by practical experience gained on a variety of bespoke enterprise AV systems/services with adherence to AVIXA standards for AV systems integration. · Knowledge of AV control systems (Extron, AMX, Crestron) with relevant professional certification desirable · Knowledge of digital signal processing, together with knowledge of AV-over-IP protocols (Dante) · Experience with collaboration and UC platforms (MTRs, Cisco, Zoom) · Demonstrable ability to deliver innovative technical solutions. · Vendor management experience. · Effective budget management and reporting. · Keen proponent of agile methodologies. · Excellent written and oral communication skills. · Understands and can fully engage in a co-creation environment. The following skills and experience are desirable. · Experience in AV procurement. · Experience in ICT policy and strategy development. 5. APPLICATION PROCESS Application should be made by logging into the advertisement link. The closing date is 12noon on 25 July 2025. Applications received after the closing date and time will not be accepted. Candidates who do not hold or do not demonstrate the skills and experience will not be called for interview. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. 6. Selection Methods The Selection Process will involve: · Assessment of candidates, on the basis of the information contained in their CV & Cover Letter · a competitive interview. Assessment The Courts Service will short list to select a group for interview who, based on an examination of the CV & cover letter, appear to be the most suitable for the position. Those that demonstrate evidence at the required level will be called to interview. Skills and competencies Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the general skills and competencies namely: Team Leadership Works with the team to facilitate high performance, developing clear and realistic objectives and addressing and performance issues if they arise. Provides clear information and advice as to what is required of the team. Strives to develop and implement new ways of working effectively to meet objectives. Leads the team by example, coaching and supporting individuals as required. Places high importance on staff development, training and maximising skills and capacity of team. Is flexible and willing to adapt, positively contributing to the implementation of change. Analysis and Decision Making Gathers and analyses information from relevant sources, whether financial, numerical or otherwise weighing up a range of critical factors. Takes account of any broader issues and related implications when making decisions. Uses previous knowledge and experience in order to guide decisions. Makes sound decisions with a well-reasoned rationale and stands by these. Puts forward solutions to address problems. Management and Delivery of Results Takes responsibility and is accountable for the delivery of agreed objectives. Successfully manages a range of different projects and work activities at the same time. Structures and organises their own and others work effectively. Is logical and pragmatic in approach, delivering the best possible results with the resources available. Delegates work effectively, providing clear information and evidence as to what is required. Proactively identifies areas for improvement and develops practical suggestions for their implementation. Demonstrates enthusiasm for new developments and changing work practices and strives to implement these changes effectively. Applies appropriate systems and processes to enable quality checking of all activities and outputs. Practices and promotes a strong focus on delivering high quality customer service, Interpersonal and Communication Skills Builds and maintains contact with colleagues and other stakeholders to assist in performing role. Acts as an effective link between staff and senior management. Encourages open and constructive discussions around work issues. Projects conviction, gaining buy-in by outlining relevant information and selling the benefits. Treats others with diplomacy, tact, courtesy and respect, even in challenging circumstances. Presents information clearly, concisely and confidently when speaking and in writing. Specialist Knowledge, Expertise and Self Development Has a clear understanding of the roles, objectives and targets of self and team and how they fit into the work of the unit and Department/Organisation and effectively communicates this to others. Has high levels of expertise and broad Public Sector knowledge relevant to his/her area of work. Focuses on self-development, striving to improve performance. Drive & Commitment to Public Service Values Strives to perform at a high level, investing significant energy to achieve agreed objectives. Demonstrates resilience in the face of challenging circumstances and high demands. Is personally trustworthy and can be relied upon. Candidates with Disabilities The Courts Service has a key role to play in attracting candidates from all sectors of society, ensuring that routes to career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodation made during the selection process, we strongly encourage you to share this with us so that we can ensure you get the support you need. Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations. Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential. 7. Interviews Interviews will take place in Dublin city centre. Interviews will be structured in format, with candidates asked to provide examples of the competencies for the role as outlined in Section 6 of this document. Candidates will be required to detail their experiences under the six competencies. The competencies will be thoroughly and systematically assessed at interview to assess suitability for the grade of Courtroom Technology Engineer. The board may ask about the experience described on the CV and cover letter or they may ask for other examples. It is anticipated the interview will last 45 minutes. Candidates' Obligations: Candidates in the recruitment process must not: • knowingly or recklessly provide false information • canvass any person with or without inducements • impersonate a candidate at any stage of the process interfere with or compromise the process in any way Any person who contravenes the above provisions or who assists another person in contravening the above provisions is guilty of an offence. A person who is found guilty of an offence is liable to a fine and/or imprisonment. In addition, where a person found guilty of an offence was or is a candidate at a recruitment process, then: · where he/she has not been appointed to a post, he/she will be disqualified as a candidate; and where he/she has been appointed subsequently to the recruitment process in question, he/she shall forfeit that appointment. It is important to remember that this is a competitive process for a role where integrity is paramount. Sharing information on the selection process e.g. through social media or any other means, may result in disqualification from the competition. In addition, if a person found guilty of an offence was, or is a candidate at a recruitment process, they will be disqualified as a candidate and excluded from the process and if appointed to a post following the recruitment process, they will be removed from that post. Use of Recording Equipment The Courts Service does not allow the unsanctioned use of any type of recording equipment on its premises. This applies to any form of sound recording and any type of still picture or video recording, whether including sound recording or not, and covers any type of device used for these purposes. Any person wishing to use such equipment for any of these purposes must seek written permission in advance. Unsanctioned use of recording equipment by any person is a breach of this policy. Any candidate involved in such a breach will be disqualified from the competition. Specific candidate criteria Candidates must have the knowledge and ability to discharge the duties of the post concerned and be suitable on the grounds of character. Candidates must be suitable in all other relevant respects for appointment to the post concerned; and if successful they will not be appointed to the post unless they: · Agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be, performed; · Are fully competent and available to undertake, and fully capable of undertaking, the duties attached to the position. Deeming of candidature to be withdrawn Candidates who do not attend for interview when and where required by the Courts Service, or who do not, when requested, furnish such evidence as the Courts Service requires in regard to any matter relevant to their candidature, will have no further claim to consideration. Candidates are expected to provide all requested documentation to the Courts Service, including all forms issued by the Courts Service for completion, within five days of request. Failure to do so will result in the candidate being deemed to have withdrawn from the competition and their candidature will receive no further consideration. 8. MATTERS RELATING TO ELIGIBILITY TO APPLY Citizenship Requirements Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 4 permission1 or a Stamp 5 permission 1 Please note that a 50 TEU permission, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent. To qualify candidates must be eligible by the date of any job offer. 9. PRINCIPAL CONDITIONS OF SERVICE Tenure The appointment is to an established position in the Civil Service. Salary The salary scale for the position (rates effective from March 2025 ) is as follows: Higher Executive Officer - Personal Pension Contribution Salary Scale: €58,264.00, €59,967.00, €61,668.00, €63,366.00, €65,072.00, €66,769.00 €68,472.00 NMAX, €70,928.00 (LSI [1] ), €73,378.00 (LSI [2] ), New entrants to the Civil Service will be appointed to the first point of the (PPC) salary scale. The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Salary is payable fortnightly in arrears by Electronic Funds Transfer (EFT) into a bank account of the appointees’ choice. Payment cannot be made until an appointee supplies a bank account number and bank sort code to the Human Resources Unit of the Courts Service. Statutory deductions will be made from salary as appropriate by the Courts Service. Candidates should note that the salary quoted will not be subject to negotiation . The rate of remuneration may be adjusted from time to time in line with Government pay policy. Duties Appointees will be expected to perform all acts, duties and obligations as appropriate to this position (which may be revised from time to time). Hours of Attendance This is a fulltime post and hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross per week or 35 hours net per week . Appointees will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down under working time regulations. Annual Leave This post is a permanent post. The annual leave entitlement for this post is 29 working days per year. Headquarters The appointees’ headquarters will be at the Phoenix House, 15-24 Phoenix St North, Smithfield, Dublin 7. This position is hybrid.
