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Senior Technical Account Engineer, BAE Systems

AvayaVirtual, Us, Cavan

About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com Job Description Location: Northern Virginia / Dulles, VA area Security Requirement: Active TS/SCI with Full-Scope Polygraph required prior to hire Work Authorization: U.S. work authorization required; no visa sponsorship available Lead the Technology. Own the Customer. Solve the Hard Problems. Avaya is looking for a Senior Technical Account Engineer to serve as the senior technical leader for a critical BAE Systems AP2 environment in Northern Virginia. This is not a traditional Tier 3 support role. You will be the customer's trusted technical advisor and the senior engineering authority for the account—owning complex technical issues, leading high-priority escalations, strengthening technical governance, and providing hands-on technical leadership across a sophisticated enterprise communications environment. You will work directly with BAE customer stakeholders while leading and mentoring the engineers supporting the account. You'll be expected to understand the environment end-to-end, diagnose complex problems across Avaya communications platforms, SIP, call flows, network infrastructure, Cisco, Linux, Active Directory, and integrated third-party applications/CPE, and bring the right Avaya resources together to drive issues through resolution. The role is ideal for an experienced systems, communications, voice, network, or technical support engineer who enjoys being the person customers rely on when the problem is complex, the environment is mission-critical, and the solution requires both deep technical expertise and strong leadership. What You'll Own Be the Technical Authority for the Account Why This Role This is an opportunity to become the technical owner and trusted advisor for a strategically important customer environment. You won't simply be working tickets or waiting for escalations to arrive. You'll know the customer's environment, build relationships with its technical leaders, lead the response when critical issues occur, and help shape how the account is technically supported. If you are the engineer customers call when the problem is complicated, the environment is critical, and someone needs to take ownership, this role is built for you. The pay range for this opportunity is from $116,800 to $157,700 + benefits. This range represents the anticipated low and high end of the salary plus bonus for this position. Actual total compensation will vary and are based on factors such as a candidate’s qualifications, skills, competencies. #LI-CS1 Experience 7 - 10 Years of Experience Education Bachelor degree or equivalent experience in Computer Science or Electrical Engineering Preferred Certifications Footer Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

30+ days ago

Endpoint & Cloud Engineer

Dunnes StoresDown

Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have over 130 stores throughout Ireland, Northern Ireland and Spain and we are expanding our service and product offering all the time. We are known for offering a wide range of high-quality products and for continuously improving our customer experience. We are looking for an Endpoint & Cloud Engineer to join our IT function and play a critical role in securing our modern workplace and cloud platforms. This is a hands‑on engineering role, focused on Intune, identity, Microsoft 365 security and Azure security controls, working closely with IT delivery teams and Information Security. You will be part of the team that ensures devices, identities and cloud services are secure, compliant and operational at scale, without slowing down business delivery. Why this role matters Our technology estate is evolving rapidly, cloud migration, modern device management, new digital platforms and large‑scale endpoint deployments. To support this safely and sustainably, we need strong in‑house engineering capability that: If this sounds like the perfect job for you, please apply now and see what difference you could make! Dunnes Stores is an equal opportunity employer

30+ days ago
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