Hospital jobs
Sort by: relevance | dateConsumer Affairs Staff Officer
Key Working Relationships The Consumer Affairs Staff Officer will work collaboratively with the Complaints Manager, General Services Manager, Risk Manager and Quality and Patient Safety Manager to ensure high quality efficient services for patients. Purpose of the Post • Support the effective management of service user comments, compliments, and complaints in line with HSE’s “Your Service, Your Say” policy and statutory requirements. • Ensure all complaints are handled promptly, fairly, and transparently. • Promote learning from complaints to drive service improvements. • Liaising with the Hospital Manager, Hospital Consultants, Hospital Insurers and Solicitors. • Support the management of FOI, Medico Legal, and Data Protection requests. • Maintain compliance with relevant legislation and HSE policy. • Liaise with service users, families, staff, and external stakeholders. • Ensure confidentiality, empathy, and professionalism at all times. • Have supervisory responsibility for administrative staff within the department. Principal Duties and Responsibilities The principal duties and responsibilities of the Grade V - Consumer Affairs Staff Officer shall be as follows: Complaints Management and Service User Engagement • Act as the first point of contact for service users, families, and members of the public seeking to make a complaint, provide feedback, or request assistance. • Log, acknowledge, and process complaints in line with HSE policies, ensuring statutory and policy timeframes are met. • Support and, where appropriate, conduct initial review and investigation of complaints, liaising with relevant staff and departments to gather information. • Prepare and issue acknowledgements, updates, and outcome correspondence to complainants, ensuring responses are accurate, clear, and empathetic. • Maintain accurate records of all complaints in the Complaints Management System, ensuring timely updates and data integrity. • Provide information and guidance to complainants on the complaints process, escalation options, and their rights under HSE policy. • Assist in identifying trends and learning from complaints, preparing reports for management to support service improvement initiatives. • Compile monthly and annual statistical returns on complaints and feedback for reporting to senior management. • Promote a positive complaints culture that values feedback and fosters continuous improvement. • Participate in local and national training, workshops, or forums relating to complaints and consumer engagement. Patient Liaison Responsibilities • Act as a point of contact for patients and families during their care journey, offering support, information, and guidance to help them navigate services and resolve concerns at the earliest possible stage. • Work collaboratively with clinical and administrative teams to facilitate communication, mediate concerns, and ensure patient experiences are understood and addressed promptly, promoting a person-centred approach to care. Freedom of Information, Data Protection and Medico-Legal • Provide administrative support in the processing of requests under the Freedom of Information Act, Subject Access Requests (SAR), Data Protection legislation, and Medico-Legal access procedures, working under the guidance of Line Management. • Assist in the retrieval, organisation, preparation, redaction, and issuing of records, ensuring compliance with legislative requirements, HSE policy, and confidentiality standards. • Support staff and service users by offering accurate information and guidance on FOI, Data Protection, and Medico-Legal procedures, escalating complex queries to senior colleagues as appropriate. • Contribute to the preparation of monthly and annual activity reports by gathering data, maintaining accurate records, and providing updates on access requests and associated work. Administration • Ensure the efficient administration of area of responsibility. • Appropriately delegate responsibility and authority. • Ensure deadlines are met and that service levels are maintained. • Ensure all HSE policies, procedures and guidelines are adhered to. • Ensure mandatory training requirements are met and safety statements are updated and completed within timeframe. • Make appropriate use of technology to advance the quality and efficiency of service provision. • Maintain relationships with key stakeholders. • Promote co-operation and working in harmony with other teams and disciplines. • Ensure decisions are made in line with local and national agreements. • Provide administration support for meetings and attend as required. • Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable low carbon and efficient health service. Human Resources / Supervision of Staff • Supervise and ensure the well-being of staff, enable other team members to carry out their responsibilities, ensuring appropriate delegation of responsibility and authority. • Co-ordinate, monitor and review the work of clerical and administrative staff. • Manage workflow assignments to ensure optimal use of skill sets and resources and keep in touch with workloads of staff members to gauge levels of wellbeing and morale in the team. • Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate. • Conduct regular staff meetings to keep staff informed and to hear views. • Manage the performance of staff, dealing with underperformance and absenteeism in a timely and constructive manner. • Create and promote a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships with other teams and disciplines. • Solve problems and ensure decisions are in line with local and national agreements. • Identify and agree training and development needs of team and design plan to meet needs. • Pursue and promote continuous professional development in order to develop leadership and management expertise and professional knowledge. Service Delivery and Service Improvement • Ensure that the standardised HSE ‘Your Service, Your Say’ procedures for complaint management are being implemented and adhered to throughout the hospital. • Ensure that all service managers and staff within SLGH are supported to effectively manage complaints at the first point of contact. • Co-ordinate and facilitate education and training for staff in complaints handling. • Promote and participate in the implementation and management of change. • Proactively identify inequities and inefficiencies in service administration and implement solutions to improve service delivery, in line with legislation and benchmarking against best practice structures. • Maintain a good understanding of internal and external factors that can affect service delivery including awareness of local and national issues that impact on own area of work. • Encourage and support staff through change processes. Building and Maintaining Relationships • Work closely with service managers to ensure the effective management of complaints relating to their service. • Liaise with Consumer Affairs Regional Office, Office of the Information Commissioner, Data Protection Commissioner, National Complaints Governance and Learning Team, HSE Dublin and South East Complaints Committee and Office of the Ombudsman in relation to managing, progressing and resolving complaints. • Communicate effectively with other team members. • Communicate effectively with patients and carers. • Promote and participate in the Open Disclosure process as appropriate. Standards, Policies, Procedures, Health and Safety and Legislation • Ensure accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility. • Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility. • Effectively discharge the day-to-day operations, including compliance with HSE Financial regulations and all HSE policies and procedures. • Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team. • Maintain own knowledge of relevant regulations and legislation e.g. HSE Financial Regulations, Health and Safety legislation, Employment legislation, FOI Acts, GDPR, YSYS Policy. • Adequately identify, assess, manage and monitor risk within their area of responsibility. • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role and comply with associated HSE protocols for implementing and maintaining these standards. • Pursue continuous professional development in order to develop management expertise and professional knowledge. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or Experience Professional Qualifications, Experience, etc. (a) Eligible applicants will be those who on the closing date for the competition: (i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland (QQI) And (b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Age Age restriction shall only apply to a candidate where he or she is not classified as a new entrant. A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Candidates for and any person holding the office must be of good character. Tenure The current vacancy available is permanent and whole time. The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at expression of interest stage. Working Week The standard weekly working hours of attendance for your grade are 35 hours per week. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent. Annual Leave The annual leave associated with the post will be confirmed at Contracting stage. Superannuation This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on 01 January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31 December 2004.
Staff Nurse Emergency Department
1 Wholetime Permanent Staff Nurse - Emergency Department. Salary: Staff Nurse: €37,288 to €55,477 LSI Enhanced Nurse: €44,311 to €57,273 LSI Senior Staff Nurse: €58,110 Enhanced Senior Nurse: €60,015
Senior Speech And Language Therpaist
Our Mission: "To provide a high standard of care & treatment for all patients referred to the hospital & enable them to achieve the optimum of health & independent living" Description Position: Senior Speech and Language Therapist Contract: Permanent Hours: 35 hours per week Salary range: HSE Consolidated pay-scale 1stAugust 2025 Reporting to: Speech and Language Manager Organisational Context Clontarf Hospital is a 160-bed voluntary hospital providing rehabilitation services under Section 38 of the Health Act 2004 for Adults and Older Persons. At Clontarf Hospital, our committed, expert and compassionate staff provide excellent care to our patients on their rehabilitation journey. Our goal is to work in partnership with patients, providing care that is tailored to their unique needs, to facilitate a swift and successful recovery, empowering them to go home with supports if needed. The patient pathways include: The hospital has close links with our local acute hospitals (Mater and Beaumont) and our community partners. ESSENTIAL: · A recognised qualification in Speech & Language Therapy approved by the CORU, the regulatory body. · A post qualification certificate (or equivalent undertaken at undergraduate level) and experience in working with people with dysphagia · A minimum of three years post-qualification experience in a Irish Hospital Setting. DUTIES AND RESPONSIBILITIES: The successful candidate will carry out the following duties. Please note this list is not exhaustive and additional duties may be required but will be discussed in detail with the line manager. CLINICAL & PROFESSIONAL RESPONSIBILITIES · To provide a comprehensive service for people referred from relevant consultants and others. · Whenever possible to work in partnership with those referred to the service with regard to assessment and management of communication and swallowing difficulties related to their condition and where appropriate their family and significant others. · To collaborate with Multidisciplinary team colleagues in relation to patient care as required. · To collaborate and liaise with other hospitals and Primary care HSE SLTs to ensure a comprehensive service for all patients referred to the service. · To maintain close liaison with all relevant personnel with the objective of providing a quality SLT service that responds to the needs, priorities, concerns and safety of the individual. · To work with SLT/Rehabilitation Assistants where appropriate and to provide support and supervision as required. · To develop and maintain expertise in issues relating to communication and swallowing relevant to people who access the service and to ensure that professional standards are maintained. · In conjunction with other SLTs, to provide a service to other patient groups as agreed. MANAGERIAL RESPONSIBILITIES · To be responsible for the day to day operational management of their own caseload and to complete appropriate operational management tasks as assigned by the SLT Manager. · To be responsible for the supervision of SLT staff as assigned by the SLT Manager. · To participate and be involved in the planning and development of all services for older persons and to ensure that it meets the needs of patients. · To be involved in Quality Improvement to include involvement in the planning of the overall service incorporating the setting and implementation of short- and long-term objectives. · To liaise with statutory, voluntary and other external agencies as appropriate. EDUCATIONAL RESPONSIBILITIES · To be actively involved in the education of all staff and other relevant people on ways to promote safe swallowing and on making interactions, documents and environments accessible for people with communication disability. · To attend in-service training and journal club meetings as appropriate. · To be involved in research projects as appropriate. · To maintain continuous professional development. · Manage, participate and play a key role in the practice education of student therapists. Take part in teaching / training / supervision of other Speech and Language Therapy and non-Speech and Language Therapy staff / students and attend practice educator courses as/if appropriate. ADMINISTRATIVE RESPONSIBILITIES · To maintain patient records within HSE and departmental standards. · To co-operate with data collection systems and current administrative procedures. · To attend staff and other relevant meetings. HEALTH · A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. CHARACTER · Each candidate for and any person holding the office must be of good character AGE · Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age. OTHER REQUIREMENTS SPECIFIC TO THE POST The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office. This job description will be subject to review in the light of changing circumstances. It is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work. The duties and responsibilities detailed above reflect the present service requirements and may be subject to review and amendment to meet the changing needs of the service. Short listing may be carried out on the basis of information supplied in your Application Form. The criteria for short listing are based on the requirements of the post as outlined in the ‘eligibility criteria’ and ‘skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that all experience is outlined in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process. Please note this competition can be closed early in the event of large volume of applicants.
NAAS---, Radiographer, Clinical Specialist
Radiographer, Clinical Specialist (CT) Naas General Hospital There is currently 1 permanent whole-time vacancy available in the Radiology Department, Naas General Hospital. A panel may be created from this campaign for Naas General Hospital from which current and future permanent and specified purpose vacancies of full time or part time duration may be filled. Informal Enquiries Lisa Hanrahan Radiography Services Manager Tel: 045 849807 E-mail: lisa.hanrahan@hse.ie DML is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact: Olivia Girvin HR Recruitment Officer HSE Dublin and Midlands Email: Olivia.Girvin@hse.ie Tel: 087 957 4869 Purpose of the Post The post of Radiographer Clinical Specialist CT has a pivotal role in service planning, coordinating, and managing activity and allocated resources within the CT unit. The main responsibilities are: ensuring high quality CT examinations whilst optimising patient throughput, scheduling workflow, staff training and development, facilitating communication and professional/clinical leadership. The Clinical Specialist Radiographer CT will be primarily responsible for ensuring that CT investigations are performed to a high standard of technical quality in a caring and efficient manner and in line with established guidelines and operating procedures. The post holder must function integrally within the Radiology Department and support the department management in achieving any necessary changes/ improvements Eligibility Criteria 1. Statutory Registration, Professional Qualifications, Experience, etc. a) Candidates for appointment must: i) Be registered, or be eligible for registration, on the Radiography Division of the Radiographers Register maintained by the Radiographers Registration Board at CORU. (https://www.coru.ie/) And ii) Have 6 years fulltime (or an aggregate of 6 years) post qualification clinical experience. And iii) Have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office. And iv) Provide proof of Statutory Registration on the Radiography Division of the Radiographers Register maintained by the Radiographers Registration Board at CORU before a contract of employment can be issued. And v) Possess a recognised post-graduate qualification in Computerised Tomography (CT) 2. Annual Registration (i) On appointment practitioners must maintain annual registration on the relevant division of the Radiographers Register maintained by the Radiographers Registration Board at CORU. And (ii) Practitioners must confirm annual registration with CORU to the HSE by way of the annual Patient Safety Assurance Certificate (PSAC). 3. Health Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. 4. Character Candidates for and any person holding the office must be of good character.
Multi-task Attendant, Kinsale Community Hospital, Older Persons Services, Bespoke Campaign
To provide direct and indirect day-to-day care for residents. Support the provision of a high quality, hygienic and customer focused service including: Please ensure you download, save and read the Job Specification, Applicant Information Document & Application Form. All of these documents are located at the bottom of this advertisement. We strongly recommend that you read the Job Specification associated with post before completing your application form. For any technical issues with uploading the application form please contact Eleanor.Crowley@hse.ie
Consultant Medical Oncologist
CONSULTANT MEDICAL ONCOLOGIST Public Only Consultant Contract 2023 The following Professional Qualifications, experience shall apply to this appointment: Registration as a specialist in the Specialist Division of the Register of Medical Practitioners maintained by the Medical Council in Ireland in the speciality of medical oncology. Informal enquiries can be made by contacting Dr Darren Cowzer, Specialty Lead / Consultant Medical Oncologist, Mater Misericordiae University Hospital – darrencowzer@mater.ie and Dr Richard O’Dwyer, Specialty Lead / Consultant Medical Oncologist, Cavan General Hospital – richardodwyer@mater.ie . Applications for above post should send Curriculum Vitae (10 unbound copies) with a covering letter, together with the names, addresses and email details of four referees (two of whom should refer to recent appointments) to the Honorary Secretary, Medical Board, Mater Misericordiae University Hospital, 59 Eccles Street, Dublin 7 . In addition, please upload your CV by clicking on “Apply Now ” below. The latest date for receipt of applications is Friday 9th January 2026.
Clinical Nurse Manager, Supplementary Campaign
*** PLEASE COMPLETE THE APPLICATION FORM FULLY, CV'S ARE NOT ACCEPTED *** The CNM1 (Medical Directorate) will: The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Senior Dietitian
The senior dietitian will work in the team of dietitians providing the clinical dietetics service to patients who have: Informal enquiries can be made to: Mary McKiernan, Dietitian Manager in Charge 3, mmckiernan@mater.ie
Dietitian
The job purpose of the Dietitian is: Informal enquiries can be made to: Mary McKiernan, Dietitian Manager in Charge 3, mmckiernan@mater.ie
Consultant Medical Oncologist
CONSULTANT MEDICAL ONCOLOGIST Public Only Consultant Contract 2023 The following Professional Qualifications, experience shall apply to this appointment: Registration as a specialist in the Specialist Division of the Register of Medical Practitioners maintained by the Medical Council in Ireland in the speciality of medical oncology. Informal enquiries can be made by contacting Dr Darren Cowzer, Specialty Lead / Consultant Medical Oncologist, Mater Misericordiae University Hospital – darrencowzer@mater.ie . Applications for the above post should send Curriculum Vitae (10 unbound copies) with a covering letter, together with the names, addresses and email details of four referees (two of whom should refer to recent appointments) to the Honorary Secretary, Medical Board, Mater Misericordiae University Hospital, 59 Eccles Street, Dublin 7 . In addition, please upload your CV by clicking on “Apply Now ” below The latest date for receipt of applications is Friday 9th January 2026 .
