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BROTHERS OF CHARITY SERVICES IRELAND - WEST REGION PROVIDING SERVICES TO PEOPLE WITH INTELLECTUAL DISABILITIES JOB DESCRIPTION: PERMANENT AND TEMPORARY SUPPORT WORKERS CREGORAN SERVICES, ADULT WEST SERVICES, GALWAY COUNTY JOB REF: 82488 The Role: The role of support worker is to assist the people who use our service to meet their day to day needs, reach their full potential, promote independence and to be an active part of their the local community. We support them to further their education (both internal and external to the Service) and to build their independent living skills if this is their choice. A major focus of the Support Worker role is to assist and support people who use the Service with development of their own Individual Plan and supporting them to achieve their own Personal Outcome goals. The Support Worker is also responsible for all aspects of personal care which includes supporting individuals with their meals, personal hygiene and other related aspects of physical well-being as required by the individual. Reporting/Responsible To: Team Leader/Senior Staff/Team Manager/Service Coordinator/Area Manager Qualifications/Experience/Skills: • Candidates must have a good general education. A recognised qualification appropriate to the Field of intellectual disability is an advantage. QQI Level 5 or higher is desirable. • A minimum of one years’ experience of working with individuals with an Intellectual Disability is desirable, full training will be provided. • The candidate should have knowledge of person-centred planning. • A full clean manual Driving Licence, which qualifies you to drive manual transmission vehicles on Irish Roads and use of your own car is an essential requirement. It may be necessary for the appointee to obtain a Class D1 Driving Licence (if not already in possession of one). Assistance will be given towards this purpose of obtaining a class D1 licence, should it be required. • Fluency in verbal and written English is an essential requirement of this post. • To be able to demonstrate flexibility, communication and team working skills together with an enthusiasm for the post. Working Hours: Full-time hours are 78 hours a fortnight/part-time hours will vary. All posts are rostered over a 14 day/night duty roster. There may be a requirement for Support Workers to work days, waking night duty, weekends, split duty hours, bank holidays, and sleepovers to meet service needs. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours in order to ensure the provision of high quality services for each individual. Annual Leave: 22 days per annum. Remuneration: Department of Health Care Assistant (Intellectual Disability) salary scale - €33,699 x 11 increments - € 44,248 (Max) pro rata per annum. Long Service Increment (LSI) €45,034 rata per annum is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays and night duty when worked. Tenure: These posts are permanent/temporary and pensionable. Probation: A probationary period of nine months from the date of appointment applies to the post. Employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. INDW
DNCC Section Officer, Mental Health
This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement -161867 We welcome enquiries about the role. For enquiries in relation to the role- Rachel Fitzgerald , Grade VIII Business Manager , Mental Health Services Rachel.fitzgerald1@hse.ie Mobile: 0872513687 For enquiries relating to the recruitment process- Alison Doyle, alison.doyle2@hse.ie Details of Service Six Health Regions have been established within the HSE, on the basis of the geographical boundaries agreed by the Government in July 2019 and they will be fully operational from 2025. Each Health Region will be tasked with population specific planning resourcing and delivery of health and social care services for the needs of its unique population. This will result in improved accountability and governance in terms of finance and performance, while also bringing decision-making closer to the frontline. Health Regions will enable and empower staff to provide services that are: · Integrated, locally planned and delivered · Easier to access and navigate · Available closer to home Hospital groups and Community Health Organisations HSE Dublin and North East includes all hospital and community healthcare services in the region. This includes: · RCSI Hospital Group · A number of hospitals from the Ireland East Hospital Group · Midlands Louth Meath Community Health Organisation · Community Healthcare Organisation Dublin North City and County The Department of Population and Public Health, HSE Dublin and North East is also now aligned with this health region. Services in the Dublin and North East health region HSE Services working within this region include: · Acute Hospitals · Primary care services · Community services · Social care services · Public and private providers · Health and social care professionals · Voluntary sector services Community Services in the Integrated Health Areas of Dublin North County and Dublin North City & West are the broad range of services that are delivered outside of the acute hospital setting and include: Please note it is not possible to amend an application once submitted, therefore, we recommend you check your application and content before you submit. For further support on applying for this role please refer to: https://www.rezoomo.com/contentfiles/hselearning/mod1/story.html
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Customer Advisor
Salary: Scale 4 SCP 9-13 £26,409 - £28,163 per annum pro-rata. Irregular hours allowance and/or weekend enhancement may be earned. Hours: 35.25 hours per week Monday – Friday 09.00am – 21.00pm (4-week rota, see below) JOB PURPOSE: Committing to the one-team ethos, you will be flexible and collaborative, and you will actively support all colleagues and other activities necessary to deliver the service objectives. As a Customer Advisor, you will deliver an excellent customer experience. You will engage positively with customers, understanding and meeting their needs as appropriate. MAIN DUTIES AND RESPONSIBILITIES: Meet and greet customers/potential customers (face to face in the Reception area, by phone, or by digital media) and provide them with the information and services needed to allow them to participate in their desired activity. Deal with all customer enquiries and concerns, escalating to other team members as appropriate. Operate the Front of House software and maintain information databases. Process bookings, memberships and transactions, including shop sales. Monitor entry/exit through the access control system. Process financial transactions, including all payments, cash-handling and reconciliations. Prepare lodgments for the receipt of monies for sales and services, ensuring correct cost code is allocated to each transaction, before forwarding to the bank. Using the Council’s financial system, raise invoices for debtors for supply of goods and services. Raise purchase orders, mark goods received and process all invoices in line with the Council’s Financial Regulations, Procurement and other relevant policies/procedures. Manage the facilities digital and social media communications in order to maximize customer engagement. Organise customer information sources e.g., leaflets and TV displays. Undertake facility tours. Promote and/or sell all products and activities within the Leisure Services portfolio. Remain fully conversant with all emergency procedures and take part, as trained and directed in emergency situations. Assist the Administrative Assistant, as required. Support the Outdoor Pursuits Instructors by: • Issuing participants with appropriate and safe equipment; • Individually measure each customer and calculate ski DIN settings; • Set ski’s individually to meet the customers measurements and DIN setting. Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the facility. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and Training • 5 GCSEs (Grades A – C) or equivalent/comparable including Mathematics and English Language. Applicants must list all subjects, grades and level attained Experience • One year’s experience within a Customer Service environment to include each of the following: ▪ Cash-handling and reconciliation; ▪ Dealing with the public both face-to-face and by telephone; and ▪ Use of Microsoft applications including Word, Excel, Outlook and Access. Key Skills, Knowledge and Attributes • Excellent oral and written communication skills; • Ability to achieve positive results through influencing skills; • Ability to handle sensitive or difficult situations appropriately; • Ability to work within a team; • Ability to work on own initiative but within established procedures and guidelines; • Understanding of health and safety requirements; and • Flexible approach to work demands. Working Arrangements / Flexibility Hours will be offered on an ‘as and when required’ basis only and will vary according to requirements. Continuing offers of work whilst on this register will be conditional on satisfactory performance and availability. Preference will be given to candidates who can provide the highest degree of availability. Regular hours cannot be guaranteed and payment will be made for hours worked only.
Community Support Worker
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION PERMANENT AND TEMPORARY COMMUNITY SUPPORT WORKERS FAILTE COMMUNITY SERVICES, GALWAY CITY & COUNTY JOB REF: 82452 A panel may be formed as a result of this process from which subsequent Permanent and Temporary Community Support Worker appointments may be made over the next 12 months within Fáilte Community Services. Location: Failte Community Services is a Community Outreach Programme which provides multi- disciplinary support to Adults with a Mild Intellectual Disability. Many of those we support wish to live independently in Galway City and County, to access education, work/leisure activities and community day services for young adults graduating from school or training programmes as well as those needing support with making informed choices, daily life issues, relationships and health and well-being. The service aims to promote independence through enabling adults to live a full and active life safely in their communities. This is achieved through the provision of therapeutic supports, frontline services and the promotion of meaningful community engagement. We work in on going partnership with people supported by the service and other agencies to maximise the use of community resources. We provide a services which are person centred and individualised, adaptable and versatile in order to respond to the needs of people supported by the service. All the supports are underpinned by our BOC policies and procedures, Personal Outcome Measures, Assisted Decision Making (Capacity) Act 2015 and HSE Safeguarding Vulnerable Persons at Risk of Abuse. The Role: Community Support Workers Horizon Programme provide a key-working supportive role and assist in the delivery of community support to individuals with Mild Intellectual Disability and sometimes a secondary diagnosis of Mental Health, some of whom may present with behaviours or lifestyles that can be deemed as challenging. This role comprises of mainly one to one working with individuals in the local community or sometimes in their own homes. A vital part of our Community Support Worker role is developing a community profile through; researching the local area, linking with local organisations and clubs, liaising with educational and training bodies and building positive and lasting relationships with all public and private services who assist the individuals we support to live independent lives in their communities. A major focus of the Community Support Worker role will also be encouraging and assisting individuals supported to develop their own life plans based around needs and interests. The Community Support Worker will work closely and inclusively with significant others involved in the individuals life such as family / next of kin and be supported and guided their practice by service social work, psychology, psychiatry and management when required. The Community Support Worker Arts Alive will work in our community based service in Galway City working in an exciting service with people who have a passion for life and for the arts. The team there are looking for a person who “must have a passion for supporting our Rights”, “must at all times Respect us”. They must have a passion for the arts or a willingness to support us in our passion. This includes supporting us in areas developing our independence and support needs so that we can be as creative as possible. Reporting/Responsible To: Senior Staff/Team Leads/MDT where appropriate/Service Coordinator/Service Manager Qualifications/Experience/Skills: Working Hours: Permanent part-time CSW Arts Alive – 60 hours a fortnight Temporary full-time CSW Horizon Services x 2 – 78 hours a fortnight All posts are rostered over a 14 days. These posts are mainly day service hours but evenings and weekend work will be required on occasion. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours in order to ensure the provision of high quality services for each individual. Annual Leave: 22 days per annum Remuneration: Department of Health Care Assistant (Disability Services) salary scale 01/03/2025 - €33,699 x 11 increments - €46,190 pro rata per annum. LSI Long Service Increment - €46,984 pro rata per annum is payable after 3 years on the maximum of the scale. Additional payments will be made for weekends, public holidays and night duty when worked. Tenure: Permanent Part-time and pensionable and Temporary full-time and pensionable linked to a Permanent employee’s maternity leave. INDW
Domestic
BROTHERS OF CHARITY SERVICES IRELAND - WEST REGION PERMANENT PART-TIME HOUSEHOLD/DOMESTIC CREGORAN SERVICES, ADULTS WEST SERVICES, GALWAY CITY & COUNTY JOB REF: 82445 A panel may be formed as a result of this process from which subsequent Household/ Domestic Staff appointments for the Services may be made over the next 6 months. Location: Cregoran service is a community-based day and residential service in the environs of Galway City. Cregoran provides individualised services, centre and community based day Services, and a variety of residential and respite services to adults with high support needs, based on personal outcome measures. Our focus is to form genuine relationships and partnerships with each person supported and their family, to support people to be valued citizens in their local community and to have ordinary life experiences. We work to create opportunities for people who use our service to have valued social roles in their local communities and to have the chance to form real friendships. Reports/Responsible To: Team Leader/ Service Coordinator Qualifications/Experience/Skills: Working Hours: 30 hours a fortnight based on a 7 day duty roster. Additional locum hours will be available occasionally to cover the hours of other staff on leave. Successful candidates may on occasion be required to work weekends, in order to meet service demands. Annual Leave: 22 days pro rata per annum, i.e. 8.46 hours per 100 hours worked. Remuneration: Department of Health Domestic Salary Scale (01/03/2025) - €34,240 x 8 increments - €40,379 pro rata per annum. Tenure: This post is permanent part-time and pensionable. Probation: A probationary period of nine months from the date of appointment applies to this post. INDW
Driver/Porter
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION PERMANENT PART-TIME DRIVER/PORTER CREGORAN COMMUNITY SERVICES, CLAREGALWAY, CO. GALWAY JOB REF: 82437 A panel maybe formed from this competition from which subsequent Driver/Porter posts for the Cregoran Services may be filled within the next 6 months. Location: Cregoran Services is a progressive, dynamic and developing service located in and around Claregalway, Co. Galway. Cregoran provides a variety of residential, day and respite services to adults with intellectual disabilities who have very high support needs, grounded in the use of personal outcome measures. We work to form genuine relationships and partnerships with each person we support and those closest to them. We aim to support people to participate in the everyday life of their community, to have ordinary life experiences, and to create opportunities for the people we support to form real friendships. The Role: Minibus Driver/Porter Reporting/Responsible To: Service Coordinator/Area Manager Qualifications/Experience: • Candidates must have received a good general education and hold a full clean Driver’s Licence – Class D1 is an advantage. • Candidates must have completed their CPC examinations/modules and must hold the CPC Qualification Card. This must be produced and checked at the interview. • The successful candidate must have adequate training and driving experience to enable them to carry out satisfactorily the duties of the post and ideally have some experience of working with people with an intellectual disability. • Experience in general maintenance provision is an advantage. Working Hours: 50 hours a fortnight based on a 5 day week duty roster. Contracted hours of work are liable to change between the hours of 7am - 7pm to meet Service needs. You may also be required to work weekends and public holidays as service needs require. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: 22 days pro rata per annum. Remuneration: Department of Health Driver (Patients Public Roads) salary scale (01/03/2025) - €35,434 x 8 increments to €44,539 pro rata per annum. Tenure: This post is permanent part-time and pensionable. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. Driving Assessment: Applicants may be required to undergo a Minibus Driving assessment by an Assessor nominated by the Brothers of Charity Services INDW
Support Worker
We are Hiring Support Workers in Shannon! Come and work with one of Ireland’s best 150 Employers! Brothers of Charity Services Ireland are looking for bright, ambitious individuals who have a positive attitude towards working with people with an intellectual disability and who are committed to ensuring that our persons supported lead as fulfilling and enjoyable a life as possible. Role: Support Worker Contracts Available: Fixed Term Relief 0/78 Location: Shannon, Co. Clare The role of a Support Worker Support Workers provide a key-working caring role for a group of People Supported by the Services. They are responsible for all aspects of personal care required during the day. This includes meals, personal hygiene and other related aspects of physical well-being. Secondly, a major focus of the Support Worker role is to assist and support People Supported by the Services with the development of their Individual Plans and achievement of associated outcomes. In addition, a critical component of this role is to support People Supported by the Services in community participation and integration. **PLEASE SEE FULL JOB DESCRIPTION ATTACHED Some of our benefits: · Competitive Rates of Pay (€33,699 - €46,984 pro-rata) · 22 days Annual Leave · Defined Benefit Pension Plan · Full Training provided · Career Progression · Sick Pay Benefits · Employee Assistance Programs Closing Date for Applications: 25th of July 2025 The Brothers of Charity Services Ireland is an Equal Opportunities Employer INDC
Customer Advisor
Job Purpose: Committing to the one-team ethos, you will be flexible and collaborative, and you will actively support all colleagues and other activities necessary to deliver the service objectives. As a Customer Advisor, you will deliver an excellent customer experience. You will engage positively with customers, understanding and meeting their needs as appropriate. All correspondence in relation to your application will be sent via e-mail. Please ensure a valid e-mail address and phone number is provided when filling out the application form. Applicants must advise of any changes to contact details during the process. Applicants should ensure they check their e-mails including junk folder regularly. Recruiting Office: Human Resources Section (Craigavon Office) Armagh City, Banbridge & Craigavon Borough Council Lakeview Road Craigavon Co Armagh BT64 1AL T: 0300 0300 900 Ext: 62014
Customer Experience Champion - Mullingar
Job Title: : Customer Experience Champion- Mullingar Vacancy ID : 096952 Vacancy Type : Fixed Term Contract Post Date : 10-Jul-2025 Close Date : 31-Jul-2025 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch¿ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: ¿ Support in the day to day operation of customer service within the branch. ¿ Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. ¿ Take ownership and deal with customer queries in an effective, professional and compliant manner. ¿ Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. ¿ Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. ¿ Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. Essential Requirements: ¿ QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. ¿ If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. ¿ Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience ¿ Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) ¿ Committed to and enjoys working in a sales environment This is a 12 month fixed term contract position based in Mullingar branch. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
