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Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience; Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Online Shopping Assistant
Main purpose of the role: Shop and fulfil orders on behalf of our customers using the SuperValu.ie service. The ideal candidate will have/be: Previous retail experience is desirable is desirable Shop to specific targets whilst being selective and accurate with products Excellent communication skills Accuracy, attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Shop to specific targets whilst being selective and accurate with products Have good product knowledge to ensure the items that are picked are of the highest quality and substitution chosen are appropriate Pack the products in the correct temperature zone and in such a way they arrive at the customers€,, home in perfect condition Make decisions on behalf of customers if products ordered are unavailable Work on own initiative with very little supervision Keep up to date with team communication Deal with routine customer queries.
Security Personnel
Main Purpose of the Role The purpose of this role is to provide support to Store Management and colleagues in all aspects of the Security function. The Ideal Candidate Will Have/Be: • Previous experience within a retail security role. • Hold a current PSA Security Guard Licence (essential). • Excellent communication and customer service skills. • Excellent interpersonal skills. • Ability to work on own initiative as well as part of a team. Main Duties: • Actively live SuperValu brand values, i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative. • Protect the Store's assets. • Assist the Store Owner/Manager in preventing loss of stock and theft within the store. • Ensure that the Store is a safe environment for customers and employees. • Key holding responsibilities, including opening and closing of the Store. • Carry out routine spot checks on waste, deliveries, closing stock, refunds, voids and employees. • Carry out investigation work, when required. • Monitor CCTV records.
Butcher
Main purpose of the role: Ensure the Meat Department operates efficiently and effectively at all times and provide our customers with excellent quality and products and services. The ideal candidate will have/be: Craft butchery course is desirable Numerical skills Excellent communication skills Previous customer service experience is an advantage The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure A passion for food and the ability to inspire shoppers HACCP training is beneficial but not essential. Main duties: Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative Maintain retail cuts at a high standard in accordance with customer needs Drive sales through ensuring SOPs and store standards are met on a daily basis Merchandise and present department to the highest standard Implement planograms correctly Control stock rotation so that quality and freshness of goods is of the highest standard Manage waste and shrink in the department Ensure continuous improvement in the Meat Department by remaining up to date with new products and initiatives Enhance product knowledge by gaining information from a range of sources and share ideas, suggestions and builds Engage with new initiatives and embrace new ways of working.
Deli Assistant
Main purpose of the role: Responsible for the preparation of high quality hot and cold deli products and for ensuring customer satisfaction is the number one priority. The ideal candidate will have/be:
NET Technical Architect
Job Summary The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country. The Child and Family Agency has responsibility for the following range of services: Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Attachment(s) : Candidate Information Pack Grade VIII – .NET Technical Architect.pdf
ICT Modern Workplace Power Platform Solution Architect
Job Summary The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country. The Child and Family Agency has responsibility for the following range of services: Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Attachment(s) : Candidate Information PackGrade VIII ICT Power Platform Solution Architect.doc
ICT Modern Workplace Power Platform Developer
Job Summary The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country. The Child and Family Agency has responsibility for the following range of services: Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character Attachment(s) : Candidate Information Pack Grade VII Modern Workplace Power Platform Developer.pdf
ICT Modern Workplace Test Lead
Job Summary The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country. The Child and Family Agency has responsibility for the following range of services Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Attachment(s) : Candidate Information Pack Grade VII ICT Modern Test Lead.pdf
ICT Network & Telephony Support Officer
Job Summary The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure. The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country. The Child and Family Agency has responsibility for the following range of services: •Child Protection and Welfare •Parenting, Family Support and Early Help Services •Alternative Care •Birth Information & Tracing and Adoption •Tusla Education Support Services (TESS) •Children’s Service Regulation •Counselling and Therapeutic Supports Further information is available on www.tusla.ie About Tusla ICT Tusla ICT provides the innovation, systems, and support to assist the Agency in delivering its services to children and families, as well as achieving its business and strategic objectives. Tusla has one of the largest ICT networks in the Irish Public Service, with approximately 6,000 users and 325 office/centre locations. The ICT directorate is responsible for delivering the following functions: ICT Networks, Server and Storage Management; Cyber Security, Business Continuity and Disaster Recovery; 0365 and Cloud Management; Application Development; Digital Transformation and Support; Data and Information Management; Service Delivery; ICT Business Support, Governance and ICT Programme Management. Job Objectives Main Duties and Responsibilities Network Infrastructure Support •Support in the Installation, configuration, and maintenance LAN/WAN infrastructure including switches, routers, wireless networks, and structured cabling. •Monitor network performance, availability, and capacity, proactively addressing issues. •Troubleshoot connectivity faults, diagnose root causes, and implement corrective actions. •Assist in network upgrades, migrations, and technology refresh programmes. Telephony & Unified Communications •Support on premises and/or cloud telephony platforms (e.g., VoIP, SIP, Microsoft Teams, PBX systems). •Support call routing, IVR, voicemail services, hunt groups, and contact centre features. •Maintain and troubleshoot telephony hardware, handsets, headsets, softphones, SBCs, and gateways. •Ensure high availability and quality of all voice services. Service Delivery & Support •Provide Level 2/3 technical support for network and telephony incidents and service requests. •Maintain configuration documentation, network diagrams, inventories, and procedures. •Work closely with internal teams, external service providers, and project stakeholders. •Contribute to change management, risk assessments, and continuity planning. Project & Improvement Work •Support ICT infrastructure projects such as: oNetwork modernisation oTelephony upgrade programmes oWi-Fi expansion oResilience and redundancy enhancements •Identify opportunities to improve system performance, efficiency, and automation. •Support rollout of new technologies aligned to public service digital transformation goals. Security & Compliance •Apply network security policies including access control, segmentation, encryption, patching, and monitoring. •Support incident response, vulnerability remediation, and service hardening. •Ensure compliance with public sector standards, data protection requirements, and audit processes. Relationship Management and Collaboration •Works as part of the ICT Infrastructure team in the delivery of high-quality support service to users. •Works in collaboration with other ICT teams as required to support the maintenance or replacement of network equipment and to deliver ICT projects as required. Human Resources •Interact with users in a helpful and responsive manner to understand their requirements and provide the service required. •Contribute to the team environment and culture in providing excellent service to users. Health & Safety •Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards. •Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role. •To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Skills Requirement Applicants must by the closing date of application have the following: •Have a minimum of 2 years’ experience in an ICT related support role with a demonstrated expertise in Networks & Telephony. •Knowledge and demonstrated experience in administrating ICT network and telephony infrastructure environments. •Possess sufficient administrative capacity to discharge the functions of the grade/post Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character Each candidate for and any person holding the office must be of good character. Attachment(s) : Grade VI - ICT Network & Telephony Support Candidate Info Pack June 26.pdf
