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The Council may retain a list of reserve candidates arising from this recruitment campaign, for any vacancies which may arise which are the same or similar and are of an equal grade of pay. This list will be valid for 12months. “Another similar vacancy” is defined as a post with a similar job description and person specification and on the same salary scale, which may be in a different department or duration to the vacancy initially advertised. Another similar vacancy does not include posts where the similarity relates solely to the salary scale. Purpose and Function of Post • To provide first line support for staff and elected members to address technical difficulties and IT related requests, using the helpdesk management system to record and manage support requests. • To assist with monitoring and maintain the computer systems of the council. • Assist with the installation, configuration computer systems, diagnose hardware and software faults and solve technical and applications problems presented to the helpdesk function. • To Assist with projects, procurement, service contract management and System performance and management. Principal Duties and Tasks Performed 1. Assist with the installation, configuration, deployment and maintenance of desktop systems ensuring that service delivery is provided in conjunction with the IT strategy, service plans and IT procedures, for Council members, staff and customers across all council sites. 2. Deploy and assist with the configuration, utilisation and maintenance of end user applications and back office services to the desktop. 3. Provide First Line advice and support to desktop-based users in response to request placed. 4. Troubleshoot technical First Line support to resolve desktop issues, application faults, end user hardware issues, server and core virtualisation, LAN and WAN issues for escalation to other teams as necessary. 5. Operate and maintain an efficient and effective user support function, ensuring that problems and faults are fully documented, and appropriate corrective measures are taken and recorded. 6. Provide a high level of internal and external customer services including taking ownership of customer requests for service, tickets, queries and complaints and following issues through to completion to minimise operational downtime. 7. Assist in and facilitate, as and when required, the training of end users who require hardware/software familiarisation, instruction on operational procedures and use desktop IT services. 8. Assist with the preservation of the security and integrity of the council’s ISMS (information security management systems and controls), including backup services, restoration, ensuring constant compliance with all legislation and operational procedures. 9. Assist the Managers and Head of IT in the administration, maintenance development and management of the council’s server environment, deployment and configurations impacting on end users. 10. Assist with the administration of Active Directory/Entra ID group policy administration and security of permissions, maintenance and changes. 11. Assist in the administration, maintenance and development of Council’s Office 365, Azure and hosted environments, back office applications and customer facing systems estate, VOIP and communications system, user hardware etc. 12. Work with external support service providers on delivering new functionality and in resolving 1st Level IT support issues. To arrange for external support, as required, in the event of a hardware/software malfunction attributable to service contracts. 13. Support the IT needs of Elected Members to fulfil their democratic role and support democratic procedures by attending and supporting Council and Committee meetings with any technology, streaming, broadcast, or remote access requirements 14. Assist with the procurement of goods, services and support for Council’s IT function. 15. Deputise for other members of the IT officer team, as required. 16. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. 17. To ensure compliance with Mid Ulster District Council policies, Codes of Practice and Standard Operating Procedures across all reporting services including Health and Safety, Equal Opportunities, Procurement and the Code of Conduct for Local Government Employees. The post will be subject to a Basic ACCESS (NI) check for successful candidates in accordance with Access NI Code of Practice. PERSON SPECIFICATION Essential Criteria Applicants must, as at the closing date for receipt of applications: 1. Possess the right to work in Northern Ireland at the time of application 2. Applicants must have a third level qualification* in an IT related discipline. *In the absence of a third level qualification, applicants must have a minimum of 5 GCSE’s or equivalent (Grades A-C), including English and a numeracy-based subject and 2 years’ experience a – d. 3. Applicants must provide specific and personal examples of having at least 1 years’ relevant experience supporting the following areas: a) Experience in an IT technical support role including helpdesk, hardware, customer support b) Windows 10/11 desktop & server operating systems in a Microsoft domain c) Experience in Office 365 applications and administration centres d) General Networking, maintenance/technical experience on server and networks 4. Applicants must possess a full, current driving licence which enables them to drive in Northern Ireland and a vehicle available for official business, *or have access to a form of transport which enables them to meet the requirements of the post in full. *Please be advised that this alternative is a “reasonable adjustment” specifically for applicants with disabilities who, as a result of their disability, are unable to hold a full, current driving licence. 2. Competencies In accordance with the Competency Framework for Local Government1 applicants for this post must demonstrate the following competencies at Frontline level: 2.1 Providing Leadership and Direction: Managing Performance – sets clear, aligned, high standard performance goals and objectives for self, others and the organisation. 2.2 How We Manage Ourselves Developing Our Own Capability – the ability to look for opportunities to learn and develop in order to deliver and add value to your own role. Managing your own work – the ability to plan, structure and prioritise own work to achieve optimum results. Communicating with impact – presents a positive image by communicating effectively, being resilient and treating people fairly. 2.3 How We Work with Others. Collaborating in a Political Environment – develops and manages effective networks by establishing common ground. Meeting Customer Needs – Establishes the needs of customers and strives to ensure that these are met. 2.4 How We Move Forward Problem solving and decision making – Gathers information from a range of sources. Analyses information to identify problems and issues. Makes effective decisions and recommendations based on resolution agreement within an environment of trust, mutual respect and co-operation. Achieving Results – Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results. http://www.lgsc.org.uk/fs/doc/publications/competency-framework-for-local-government.pdf Please note: This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties as it is recognised that jobs change and evolve over time. The post holder will be required to carry out any other duties up to and including the grade for the position offered as necessary to fulfil the purpose and function of the post.
Reception / Administration Associate
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Facilitator
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Social Care Worker
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Senior Dietitian, Neonatology
Senior Dietitian Neonatology �� Join the Future of Paediatric Care at Children’s Health Ireland (CHI) �� Are you ready to take the next step in your career? Children’s Health Ireland (CHI) is now inviting applications for Senior Dietitian Neonatology Why join CHI? ✅ Career growth: A supportive environment, exposure to cross-disciplinary teams, and opportunities to work in Ireland's newest Hospital with state of the art equipment. ✅ Competitive salary: €65, 197 – €76, 767 LSIs, aligned with HSE pay scales. ✅ Impactful work: Make a real difference and help in creating a culture of Ireland’s leading paediatric hospitals. Essential Requirements: �� Be registered as a Dietitian by the Dietitians Registration Board at CORU. AND �� Have a minimum of 3 years’ post- graduate clinical experience. AND �� Have the requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office. Application Process: * Please note that the start date for this role is January 2027* Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. * Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. The closing date for submissions of CV’s and cover letter is 24th June by 23:45pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Catherine Carroll, Acting Dietitian Manager in Charge III: Catherine.carroll@childrenshealthireland.ie For other queries relating to this recruitment process, please contact Recruitment at Aine.Campion@childrenshealthireland.ie PLEASE NOTE: CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey. It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.
