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Sort by: relevance | dateCredit Controller
Key Responsibilities About the role The Credit Controller will be responsible for implementing key processes and procedures aligned to the delivery of Accounts Receivable objectives. As a key member of the Finance team, the person appointed to this role will report directly to the Financial Controller within the Finance Department and will work to ensure that all processes and procedures are organised and executed and completed in an accurate and timely manner. About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills 2+ years of accounts receivable and/or general account experience. Strong organisational skills and problem solving experience. ERP knowledge is an advantage. Target driven and ability to work proactively and collaboratively with both internal and external stakeholders and to own initiative. Proven experience of managing and dealing with multiple demands and competing priorities to strict deadlines while maintaining a high level of accuracy and detail. Excellent oral and written communications skills and experience. Proficiency in Excel. Active engagement as requested as new systems and accounting and reporting tools are rolled out. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
BER Assessor
Key Responsibilities • Prepare and issue BER certificates and technical assessments on domestic properties in accordance with SEAI Standards and code of practice. • Pre Survey Homes to be energy upgraded. • Carry out post work inspection for QA and produce list of reworks. • Check and sign off Contractors work. • Keep up to date on changing regulations. • Survey various houses for pricing on different energy upgrade schemes. • Liaise with Homeowners and contractors on various scheme and upload documents to web portals. • Carryout spot audits on contractor to ensure compliance with scheme regulations and guidance. • Ensure comprehensive understanding and adherence to standards, processes and procedures for all relevant policies • Ensure that you understand and demonstrates the key risk principles and that this is at the forefront of everything you do • Responsible for maintaining relevant service standards for your area and reviewing these where necessary • Manage and prioritise own workload taking into account your own objectives and those of the wider team • Create, maintain and enhance working relationships with key contacts across the TLI Group. • Supporting the specification, development and implementation of interventions and enablers to address function relevant issues • Travel required as part of job. About the role Due to recent expansion and a increase in available contracts, we are very pleased to be resourcing 3 additional BER Assessors to help develop to assist in the Pre-Surveying, Quality Assurance, BER Assessing and Customer interaction as our growth continues. Please note that this role will require travel in the Munster region. The role covers support to the management of energy efficient home upgrades including and not limited to external home insulation, plumbing, windows, and loft insulation teams. Package: Competitive rates of pay. 23 Days annual leave. Sick pay after completion of probation. Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development. Opportunity to progress your career within a growing company. Supports to achieve chartered status. Voluntary Pension available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Death In Service Payment. Standard industry training provided. About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills Degree in an industry related field would be beneficial but experience will also be taken into account Qualified BER Assessor SafePass Full Drivers Licence Knowledge Energy upgrade schemes BER assessments and DEAP Better Energy Warmer Homes Scheme Insulation upgrade industry Proficient use and knowledge of software such as MS Word, Excel, Outlook Skills Ability to work on own initiative once trained / directed Ability to work within a team Excellent Communication, Interpersonal & Organisational Skills CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Commercial Administrator
Key Responsibilities • Assist in the delivery of all operations related documents, • Weekly assessment of billable hours and reporting to senior managers • Tracking costs against fees • Collation and submission to finance department values to be invoiced • Weekly reporting of cost based on timesheets to Finance for inclusion in Weekly P&Ls • Circulate standard reports. • Interact with management. • Ensuring all documentation is downloaded and filed appropriately, and all relevant documents are circulated to the relevant stakeholders. • Ability to liaise with multiple internal and external stakeholders. • Ability to work in a fast-paced environment. • Ability to prioritise workloads and work on multiple projects simultaneously and prioritise in line with changing demands. • Proactive approach to problem solving. • Strong writing skills and formatting abilities in MS word • Ability to analyse client requirements and comply with tender instructions from clients About the role The successful candidate would be responsible for the billing function of a busy design consultancy operation. And will be working in the office and provide support to all aspects of the operation. This is an excellent opportunity to join and ultimately represent a rapidly expanding company, working at the heart of the business. It is a hybrid role. Package: Competitive rates of pay. 23 Days annual leave. Maternity Benefit Flexible working Sick pay after completion of probation. Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development. Opportunity to progress your career within a growing company. Voluntary Pension available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Life Assurance Payment. Standard industry training provided. About TLI Group TLI Group is a critical utility infrastructure service provider, operating extensively within the utilities sector in Ireland, Northern Ireland and the UK. We actively deliver high profile multi-disciplinary projects across four business units, namely: Power Transmission & Distribution, Renewables & Engineering, Smart Energy Services and Telecoms. TLI Group plays a leading role in promoting the development of critical utility infrastructure and thus providing safe, reliable and sustainable networks for future generations. Qualifications and Skills Qualifications Recognised academic training. Knowledge Proficient use and knowledge of MS Software and would need to be advanced Excel user Experience in administrative role particularly billing and invoicing Good Communication and reporting skills Skills Strong Attention to Detail; Experience in supporting and interacting with people; Ability to work without supervision; Developed client facing skills with a client orientated approach; Commercially astute; CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Commercial Administrator
Key Responsibilities • Assist in the delivery of all operations related documents, • Weekly assessment of billable hours and reporting to senior managers • Tracking costs against fees • Collation and submission to finance department values to be invoiced • Weekly reporting of cost based on timesheets to Finance for inclusion in Weekly P&Ls • Circulate standard reports. • Interact with management. • Ensuring all documentation is downloaded and filed appropriately, and all relevant documents are circulated to the relevant stakeholders. • Ability to liaise with multiple internal and external stakeholders. • Ability to work in a fast-paced environment. • Ability to prioritise workloads and work on multiple projects simultaneously and prioritise in line with changing demands. • Proactive approach to problem solving. • Strong writing skills and formatting abilities in MS word • Ability to analyse client requirements and comply with tender instructions from clients About the role The successful candidate would be responsible for the billing function of a busy design consultancy operation. And will be working in the office and provide support to all aspects of the operation. This is an excellent opportunity to join and ultimately represent a rapidly expanding company, working at the heart of the business. It is a hybrid role. Package: Competitive rates of pay. 23 Days annual leave. Maternity Benefit Flexible working Sick pay after completion of probation. Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development. Opportunity to progress your career within a growing company. Voluntary Pension available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Life Assurance Payment. Standard industry training provided. About TLI Group TLI Group is a critical utility infrastructure service provider, operating extensively within the utilities sector in Ireland, Northern Ireland and the UK. We actively deliver high profile multi-disciplinary projects across four business units, namely: Power Transmission & Distribution, Renewables & Engineering, Smart Energy Services and Telecoms. TLI Group plays a leading role in promoting the development of critical utility infrastructure and thus providing safe, reliable and sustainable networks for future generations. Qualifications and Skills Qualifications Recognised academic training. Knowledge Proficient use and knowledge of MS Software and would need to be advanced Excel user Experience in administrative role particularly billing and invoicing Good Communication and reporting skills Skills Strong Attention to Detail; Experience in supporting and interacting with people; Ability to work without supervision; Developed client facing skills with a client orientated approach; Commercially astute; CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Commercial Administrator
Key Responsibilities • Assist in the delivery of all operations related documents, • Weekly assessment of billable hours and reporting to senior managers • Tracking costs against fees • Collation and submission to finance department values to be invoiced • Weekly reporting of cost based on timesheets to Finance for inclusion in Weekly P&Ls • Circulate standard reports. • Interact with management. • Ensuring all documentation is downloaded and filed appropriately, and all relevant documents are circulated to the relevant stakeholders. • Ability to liaise with multiple internal and external stakeholders. • Ability to work in a fast-paced environment. • Ability to prioritise workloads and work on multiple projects simultaneously and prioritise in line with changing demands. • Proactive approach to problem solving. • Strong writing skills and formatting abilities in MS word • Ability to analyse client requirements and comply with tender instructions from clients About the role TLI Group are accepting applications for Commercial Administrator. This will be a 12 month FTC (Fixed Term Contract) The successful candidate would be responsible for the billing function of a busy design consultancy operation. And will be working in the office and provide support to all aspects of the operation. This is an excellent opportunity to join and ultimately represent a rapidly expanding company, working at the heart of the business. It is a hybrid role. Package: Competitive rates of pay. 23 Days annual leave. Maternity Benefit Flexible working Sick pay after completion of probation. Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development. Opportunity to progress your career within a growing company. Voluntary Pension available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Life Assurance Payment. Standard industry training provided. About TLI Group TLI Group is a critical utility infrastructure service provider, operating extensively within the utilities sector in Ireland, Northern Ireland and the UK. We actively deliver high profile multi-disciplinary projects across four business units, namely: Power Transmission & Distribution, Renewables & Engineering, Smart Energy Services and Telecoms. TLI Group plays a leading role in promoting the development of critical utility infrastructure and thus providing safe, reliable and sustainable networks for future generations. Qualifications and Skills Qualifications Recognised academic training. Knowledge Proficient use and knowledge of MS Software and would need to be advanced Excel user Experience in administrative role particularly billing and invoicing Good Communication and reporting skills Skills Strong Attention to Detail; Experience in supporting and interacting with people; Ability to work without supervision; Developed client facing skills with a client orientated approach; Commercially astute; CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Administrator
Key Responsibilities • Implementation of the TLI Safety Charter and Life Saving Rules; • Assist in the delivery of all operations related documents, • Demonstrates active listening skills with customers and internal teams; • Liaising with customers & the ability to gain confidence with the customer; • Show personal accountability and result oriented behaviour always. • Manage reception area and look after visitors and COVID Compliance; • Manage correspondence by answering emails and sorting mail; • Photocopy and file appropriate documents as needed; • Drafts, formats, and prints relevant documents; • Circulate standard reports; • Interact with management and carry out their requests; • Arrange meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments; • Arrange travel itineraries for Management travel on behalf of the company; • Management of office shredding requirements; • Management of office appearance – should any actions be required flag this to a discipline head; • Ordering stationary supplies; About the role TLI is hiring for our Abbeydorney office, have an exciting opportunity for an Administrator. The successful candidate be working in the office and provide support to all aspects of the operation. This is an excellent opportunity to join and ultimately represent a rapidly expanding company, working at the heart of the business. Package: Competitive rates of pay. 23 Days annual leave. Sick pay after completion of probation. Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development. Opportunity to progress your career within a growing company. Voluntary Pension available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Paid Maternity Benefit Life Assurance Payment. Standard industry training provided. About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills Essential Qualifications Recognised academic training. Knowledge Proficient use and knowledge of software such as MS Word, Excel, Outlook etc.; Evidence of several consistent successes within the busy office; Experience within the role of Document Controller/Administrator. Exposure to the Utilities and or Construction industry would be a distinct advantage. Skills Strong Attention to Detail; Experience in supporting and interacting with people; Ability to work without supervision; Developed client facing skills with a client orientated approach; Commercially astute; Ability to work within a team; Excellent communication, interpersonal, organisational & planning skills; Problem assessment & creative problem-solving abilities. Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload. Attitudes Committed to TLI Company Mission, Vision and Values and Business Objectives; Customer focus; Professional; Honesty and Integrity; Positive and flexible approach; Open to innovation and collaboration; Right first-time approach; CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Administrator
Key Responsibilities • Implementation of the TLI Safety Charter and Life Saving Rules; • Assist in the delivery of all operations related documents, • Demonstrates active listening skills with customers and internal teams; • Liaising with customers & the ability to gain confidence with the customer; • Show personal accountability and result oriented behaviour always. • Manage reception area and look after visitors and COVID Compliance; • Manage correspondence by answering emails and sorting mail; • Photocopy and file appropriate documents as needed; • Drafts, formats, and prints relevant documents; • Circulate standard reports; • Interact with management and carry out their requests; • Arrange meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments; • Arrange travel itineraries for Management travel on behalf of the company; • Management of office shredding requirements; • Management of office appearance – should any actions be required flag this to a discipline head; • Ordering stationary supplies; About the role TLI is hiring for our Limerick office, have an exciting opportunity for an Administrator. The successful candidate be working in the office and provide support to all aspects of the operation. This is an excellent opportunity to join and ultimately represent a rapidly expanding company, working at the heart of the business. Package: Competitive rates of pay. 23 Days annual leave. Sick pay after completion of probation. Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development. Opportunity to progress your career within a growing company. Voluntary Pension available on completion of probation. Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme. Health Insurance Discount. Paid Maternity Benefit Life Assurance Payment. Standard industry training provided. About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills Essential Qualifications Recognised academic training. Knowledge Proficient use and knowledge of software such as MS Word, Excel, Outlook etc.; Evidence of several consistent successes within the busy office; Experience within the role of Document Controller/Administrator. Exposure to the Utilities and or Construction industry would be a distinct advantage. Skills Strong Attention to Detail; Experience in supporting and interacting with people; Ability to work without supervision; Developed client facing skills with a client orientated approach; Commercially astute; Ability to work within a team; Excellent communication, interpersonal, organisational & planning skills; Problem assessment & creative problem-solving abilities. Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload. Attitudes Committed to TLI Company Mission, Vision and Values and Business Objectives; Customer focus; Professional; Honesty and Integrity; Positive and flexible approach; Open to innovation and collaboration; Right first-time approach; CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Accounts Payable Administrator
Key Responsibilities About the role The Accounts Payable Team Lead will be responsible for implementing key processes and procedures aligned to the delivery of Accounts Payable objectives. As a key member of the Finance team, the person appointed to this role will report directly to the Financial Controller within the Finance Department and will work to ensure that all processes and procedures are organised, executed and completed in an accurate and timely manner and that all payments fall within established guidelines. About TLI Group TLI Group is a premier utility contractor, specialising in the maintenance and construction of Electrical and Telecommunications infrastructure. TLI Group's continued growth has been achieved by gaining new and repeat business through building on a solid reputation in the delivery of projects to the highest standard and through forming very strong and valued client relationships. Our teams have offices in Northern Ireland, Great Britain, and Ireland. Qualifications and Skills 2+ years of accounts payable and/or general account experience. Strong organisational skills and problem solving experience. ERP knowledge is an advantage. Target driven and ability to work proactively and collaboratively with both internal and external stakeholders and to own initiative. Proven experience of managing and dealing with multiple demands and competing priorities to strict deadlines while maintaining a high level of accuracy and detail. Excellent oral and written communications skills and experience. Proficient in Excel. Active engagement as requested as new systems and accounting and reporting tools are rolled out. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
UK Credit Services Agent
The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: As a Credit Services Agent for the UK market within Global Operations, you must work in a ring-fenced team providing excellent customer service to our internal and external customers. These responsibilities include responding to customers’ credit inquiries primarily by telephone and with some messaging. The role requires a high level of integrity, flexibility, adaptability and variety. You will be responsible for dealing with customer requests to decrease their credit limits, waiving fees and interest, taking and allocating payments over the telephone, walking a customer through their credit statements and helping customers who may be experiencing financial difficulties, but are not in Collections. You will also deal with PayPal general customer service inquiries to avoid transfers and to improve the customer experience.A Credit Services Agent for the UK market must be customer-focused, organized, efficient, driven, and adaptable, have excellent communication skills, exhibit analytical skills, adapt well to change, and thrive in a collaborative team environment. Job Description: This is a remote position within Ireland. Your Day to Day
Lettings Coordinator
Responsible To: Lettings Manager Location: All localities with hybrid working Contract: Full Time Permanent Job Summary: This role is based within the locality offices, as Lettings Coordinator you will have responsibility for coordination and management oversight of lettings within your specific locality ensuring that residential properties, with a variety of tenures are let quickly, minimising void times and rental loss. Your role will ensure that through working with the Lettings Manager, Local Authorities, Housing Officers and Development that all properties that properties are let to customers as quickly as possible minimising void rental to Tuath. As Lettings Coordinator you will take personal responsibility and ownership of the customer experience and locality lettings performance from Pre-Tenancy through to Letting at a locality level coordinating service delivery to meet lettings target times. You will work as part of the Lettings Team however closely with the Housing Services Manager on Local Authority relationships to ensure lettings are efficient. You will be responsible for achieving the organisations objectives and ensuring activities are carried out to the highest standards of integrity and professionalism and within set key performance targets. This includes working effectively across teams both internally and externally and supporting operational service improvements. You will be responsible for the correct operational application of our lettings policy and procedures within your locality. The postholder will ensure that lettings related activities are carried out to the highest standards of integrity and professionalism. This includes working to develop strong and effective cross functional working initiatives and supporting implementing specific operational service improvements and supporting our Customer Scrutiny Reviews. The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation. KEY RESPONSIBILITIES (Functional): Management and oversight of lettings performance at a locality level. To work with the Lettings Manager and Housing Services Manager to ensure that Local Authority relationships are maintained to support the lettings process. Oversight and Coordination of lettings within your specific locality to that all residential properties, with a variety of tenures are let quickly, minimising void times and rental loss, ensuring that all properties that are ready to let are let to customers as quickly as possible minimising void rental to Tuath. To work as a team in providing a responsive and effective lettings service including all residential social and affordable lettings, delivering to external and internal customers, including signposting and working with other providers and partners. To ensure that all properties that are ready to let are let to customers as quickly as possible minimising void rental loss to Tuath. Ensure that properties are presented to the relevant Local Authority on time with accurate information relating to tenure, rents and service charges. Conduct eligibility interviews with prospective residents to assess applications against suitability criteria and organising affordability assessments. Take personal responsibility and ownership of the customer experience from Pre-Tenancy through to Letting within your locality. Supporting service delivery to meet lettings target times across all localities as demand dictates. Manage and organise all paperwork for new lets and re-lets, including gathering all required information from prospective residents, loading data into the relevant system. Handover to the Housing Officer to undertake the viewing and sign-up. Oversee the co-ordination of any management move cases in accordance with Tuath policy and procedure. Identify applicants with specific needs or that represent risk, liaising with the Housing Services and Tenancy Sustainment Team to provide a holistic onboarding journey. Provide general advice to residents, partner agencies and staff on enquires about the letting of empty properties and relevant processes To work in partnership to ensure the delivery of co-ordinated services across all localities and across tenures working with the CREL team to ensure high levels of customer satisfaction. Prepare offers of tenancy and make any tenancy adjustments as appropriate. Working together ensure that losses are minimised through ensuring that the reletting process is efficient, and void times are kept to a minimum. To support the Lettings Manager and team members in ensuring regular reviews of the Lettings service takes place, including seeking feedback to continually improve the service provision. Attend meetings with partners regarding Allocations/Lettings/Homelessness as required. Carry out pre tenancy assessments for incoming customers, based on affordability and Garda checks ensuring that potential customers are tenancy ready. Ensure that customers are properly advised on the use of landlord supplied appliances and health and safety in the home including ensure they’re provided with appropriate certification. Liaising with external partners to ensure that customers are kept well informed with regards to when properties will be ready for the tenancy to commence, reducing rent loss for the organisation. Ensure a high level of customer service is provided to both internal and external customers Ensure the Customer Voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard To actively seek opportunities for service development, including supporting the Lettings Team Leader in reviewing best practices, benchmarking, and forming operational links with other organizations and partners that benefit customers and enhance service delivery. Ensure that post lettings that hand over packs are completed and the property is setup appropriately on the system for rent and property related services. KEY RESPONSIBIITIES (Organisational): Provide input into the Operational plans. Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required. Provide statistical data, information, and testimonials for annual report. In all aspects of the company’s work, promote effective communications, excellence in customer service, and a focus on continuous improvement. Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery. Health and Safety Responsibility To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association’s Health and Safety Policy. Ensure all appropriate health and safety risk assessments are in place and making sure colleagues are aware of and adhere to any specific instructions and use personal protective equipment where required. Ensure that team members are aware of any risks associated with their role, adhere to any specific instructions, and use personal protective equipment where required. CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
