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Customer Service Advisor

Agnew Group6 Boucher Crescent, Belfast, Antrim£32,000 - £36,000 per annum

Are you an ambitious individual with the drive and enthusiasm to consistently meet and exceed targets? You don’t need to be an expert on cars or maintenance, just be passionate about delivering a five-star customer experience. The ideal person will have/be: Aftersales experience within a franchised dealership. Confident communication skills. Enthusiasm for delivering a 5-star customer experience. Driven and thrives in a fast-paced environment. Possess a full, valid driving licence (aged over 21 for insurance purposes). Strong administrative skills. At least 5 GCSEs at Grade C or above (or equivalent). Motivated and ambitious to achieve financial targets. If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities. Key ResponsibilitiesAdministration Ensure that customer vehicles need the repairs/servicing detailed on the job card and that customers sign the relevant section on the job card in agreement. Ensure the customer is advised as to the type, range, and cost of the repair order, and follow up any incomplete work or future requirements the vehicle may have for repair or service. Agree method of payment before work commences and obtain repair order customer signature. Ensure payment for repairs and servicing of vehicles is collected as per company policy. Ensure correct procedures are adopted for verification of payment by cheque, credit card, or charge card. Ensure all warranty work has been identified, explained, and signed for by the customer. Load the workshop accurately using the agreed service loading system. Accurately maintain document control systems. Ensure customers are made aware of vehicle defects and that they sign a declaration prior to taking the vehicle away without repair. Constantly review all areas of responsibility and discuss with the Service Controller/Manager any ideas that may be made for improvement. Maintain effective liaison with customers and other members of dealership staff. Present completed vehicles to the customer, advising of any future requirements and ensuring customer satisfaction with the work carried out. Ensure adequate display of promotional material is available for customer use. Advise the Service Controller/Manager of all customer problems and departmental problems. Supervise and assume responsibility for customer vehicles, keys, and workshop parking, as well as the accurate recording and processing of daily cash and cheques. Ensure any interpretation of warranty work and the policy on a warranty claim is clearly explained to the customer. Key Responsibilities (General) Ensure courteous use of telephone, adhering to company and manufacturer policy. Maintain a high standard of dress and conduct at all times, and ensure the reception area is kept clean and tidy at all times. Explain the services offered by the department to the customer to enhance the reputation of the dealership. Ensure that a sufficient number of courtesy vehicles are available for customer use. Customer Service and Satisfaction Ensure the department’s presentation is maintained to the highest standard in line with company/manufacturer policies. Ensure the highest degree of efficiency and understanding of customer requirements, and deal with any customer complaints courteously, promptly, and sympathetically. Provide customer estimates according to company policy on schedules, times, and pricing. Where necessary, invite the customer to talk about a vehicle problem directly with the technician, therefore aiding first-time fix and improving customer satisfaction. Profitability / Cost Control Ensure customer awareness of all products and services available. Sell additional products, services, and repair work in a professional manner. Implement company and manufacturer service promotions. Develop personal knowledge and experience in order to improve profitability, customer satisfaction, and efficiency. Ensure accurate invoicing and job costing. Present invoices for payment to the customer, providing an explanation of charges where required and making sure that the correct methods of payment are used. Key Responsibilities (Additional) Complete repair orders and inform customers of additional repairs needed, including prices and delivery dates. Obtain written confirmation before ordering major units and obtain suitable deposits. Ensure all cash sales are charged and money collected on completion of work. Maintain and analyse customer files and contact inactive customers. Document all warranty and goodwill work as per manufacturer requirements and dealership policy, and ensure all repair orders are correctly completed so that customer claims are processed fairly and in a timely manner to maintain the image of the franchise. Take an active part in upholding the Company’s Health and Safety Policy as set out in the Conditions of Employment.

9 days ago

Weekend Cook

Mount CharlesBelfast, Antrim£16.00

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Weekend Cook to join our team based at NI Hospice, Belfast. This is a great opportunity to join a world leading facilities management company. Working Pattern: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. ​​​Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request.  Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. ​​​​​​​  GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

9 days ago

Cleaning Operative

Mount CharlesPortadown, Armagh£12.71

Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves:  Do the right thing, Have fun & grow together, Take pride in what you do! We are currently recruiting for a Cleaning Operative to join our team based at Ulster Carpets, Portadown. This is a great opportunity to join a world leading facilities management company. Working Pattern: Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.​​​​​​​ The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE - GREAT SERVICE - GREAT FUTUR E

9 days ago

Warehouse Operative

Clear PharmacySupport Office, Belfast, Antrim

We currently have a vacancy for a Part Time Warehouse Operative with driving duties based at our Support Office in Belfast. The hours of work are 24 hours per week, working Monday, Tuesday and Thursday 8.00am-5.00pm. Applicants must be fully flexible to work according to the rota. Working as part of a busy team the Warehouse Operative will be required to carry out all general warehouse duties including; deliveries, loading/unloading vans, managing and organising stock and administration duties. This position will involve heavy lifting duties from time to time. In addition to the above, relief warehouse delivery driving duties will be required to branches throughout Northern Ireland to suit the needs of the business. Please note that CV's will not be accepted. Essential criteria

9 days agoPart-time

Fitter

RyobiCarrickfergus, Antrim

The Company: Ryobi Aluminium Casting (UK) Ltd is an innovative, world class supplier of high quality, technically complex automotive components. Based in Carrickfergus, Ryobi Aluminium Casting (UK) Ltd is a proud member of the Ryobi Group. With the help of our Japanese parent company we can bring the latest technological advances to our European Customers. Ryobi’s vision is to maintain a sustainable business by achieving the best results for our customers, maximising the potential of every employee through mutual respect, trust and teamwork. Our mission is to be the Number 1 Die Casting Company in Europe, to build upon our current customer base and increase market share, and to satisfy customer and shareholder requirements. The Role:  Sharpen all required tooling Identify and correct die problems independently or with reference to senior Die Maintenance Technician Carry out die modifications Spotting of die, wear plates and inserts Perform welding assignments Recognise and correct problems during die assembly/disassembly Perform finishing assignments Use measuring instruments Finish parts to print, after machining is completed Respond to Senior Die Maintenance Technician as required Carry out training of other employees Practice good housekeeping and safety procedures Ensure compliance to Health and Safety Practice Participate and lead information sharing, team working and Continuous Improvement Programmes Comply with the Company Environmental Policy and requirements of the Environmental Management System, both in normal and emergency situations Other duties as assigned Essential Criteria: NVQ Level 3 or equivalent from a mechanical maintenance background Strong team player with excellent communication skills, both oral and written Customer focus Results focus Able to work effectively on own initiative and effectively contribute within a team environment Able to see activities through to completion Available to work shifts Desirable Criteria: Experience of tool fitting Welding experience  Company Benefits: Competitive salary Competitive shift premium for all shift roles  Generous employer pension contributions, starting at 7% Employer and rising to 14% Employer A health cash plan Discount scheme Life assurance Service-related holidays & Holiday Purchase Scheme Employee assistance programme Free car parking Learning and Development opportunities and support Ride to work scheme Service awards If you have previously applied for this role in the last 6 months, we will not be considering your application at this time.

9 days ago

Seasonal Outdoor Recreation Attendant

Armagh City, Banbridge & Craigavon Borough CouncilArmagh£26,403 - £27,254 per annum pro rata

Salary: Scale 3 SCP 7–9 £26,403–£27,254 per annum, shift allowance and weekend enhancements may be earned Hours: 18.5 hours per week on a rota basis. The post holder will be required to work outside normal hours including public holidays, evenings and weekends to facilitate the needs of the Service. JOB PURPOSE: The postholder will be required to assist in delivery of a wide range of outdoor pursuits and activity sessions across all relevant sites whilst providing a high quality service to customers and visitors to the centres. MAIN DUTIES AND RESPONSIBILITIES Assist in the delivery and supervision of activities, courses and events. Continuously monitor and assess users considering environmental and external conditions. Carrying out lifeguarding duties by supervising and directing users during activities and waterpark sessions, to prevent injury and attending to users in difficulty in accordance with current operating procedures. Supervise activities in line with the Council’s Health & Safety systems i.e. Risk Assessments and Safe Systems of Work. Undertake routine checks of equipment and areas, completing records/maintenance logbooks etc. Undertake daily setup, take down, preparation and cleaning of equipment and operational areas. Plan, prepare and deliver a wide range of events on site and at various outdoor locations. Plan, prepare and deliver a wide range of events on site and at various outdoor locations. Respond to routine and serious incidents and emergencies. Coordinate with relevant staff and, if required, emergency services to achieve a resolution and ensure all relevant Health & Safety procedures are followed. Carry out general attendant duties including driving to monitor Golf Courses Driving range etc. Ensure hygiene and cleanliness is maintained through the cleaning of all areas using appropriate powered equipment and cleaning chemicals in line with current regulations. Qualifications and training • A current lifeguard qualification Or • Hold one relevant National Governing Body Instructor Award in the fields of Snowsports/Water sports/Outdoor pursuits/Recreation. Experience • Six months’ experience of supervising groups or the public; • Six months’ experience of working with the public in a customer service capacity, leading, coaching or teaching activities. Key skills, knowledge and attributes • Excellent verbal communication skills; • Ability to work within established procedures and guidelines; • Health and safety focused; • Customer focused. Working Arrangements/Flexibility • 18.5 hours per week, to include evenings, weekends and public holidays to meet the needs of the service. • The post holder must be available to work for the full duration of the contract.

9 days ago

Teacher Of KS Specialist Provision

CCMSStrabane, Tyrone

Please see attached job documents for details.

9 days ago

Teacher Of Foundation Stage/key Stage One

CCMSStrabane, Tyrone

Please see attached job documents for details.

9 days ago

Head Of Music

CCMSCrossmaglen, Armagh

Please see attached job documents for details.

9 days ago

Business Banking Manager & Kildare

Permanent TSBDublin

Job Title: : Business Banking Manager Dublin & Kildare Region Vacancy ID : 100438 Vacancy Type : Permanent Post Date : 17-Apr-2026 Close Date : 01-May-2026 PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. Your Role: As a Business Banking Manager, you will have a dual purpose with focus both on a specific geographic location in Dublin, Kildare region as well national responsibility for a business sector in the market. In this role you will originate, assess and deliver banking products and services to SME customers, with a particular focus on business lending initially, in order to deliver against business objectives that will include volume, value and quality measures. You will be responsible for implementing a KBI engagement strategy and delivering new to bank lending business for PTSB within your assigned geography. Your Responsibilities:  We are recruiting for permanent positions Nationally across “Dublin & Kildare”, “North East & West” and “South & South East” Regions of Ireland (Hybrid option available within the Republic of Ireland Only) Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.

9 days agoPermanent
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