Customer-Service jobs in Dublin
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Mystery Shoppers - Required Nationwide! Looking to earn an extra income? Would you like to earn cash while you shop? Customer Perceptions are recruiting Mystery Shoppers across Ireland. Flexible working hours are available to suit your needs. All you need is:✅ Good observational skills ✅ The ability to recognise outstanding customer service ✅ A strong grasp of written and spoken English Click Apply Now to submit your application today! Don't have a current CV? No worries - Just click Apply Now and upload your letter of introduction through the cv section OR Click HERE to view the JobAlert.ie CV templates section and build your CV today! 🛑 IF YOU DO NOT RECEIVE A RESPONSE WITHIN 4 WORKING DAYS OF SUBMITTING YOUR APPLICATION PLEASE DOUBLE-CHECK YOUR SPAM OR JUNK FOLDER 🛑
Food Service Assistant
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which can offer unrivalled opportunities for career progression, then we have a role for you! We are currently recruiting for a Catering Assistant to join our team based in Simon Community, Dublin. This is a great opportunity to join a world leading facilities management company. This is a mobile role and therefore a full clean driving lincence and access to own transport is essential. Working Pattern: Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. GREAT PEOPLE – GREAT SERVICE-GREAT FUTURE
NSS Head Of Human Resources
The National Screening Service (NSS) delivers four national population-based screening programmes – for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes. Our programmes focus on looking for early signs of disease in healthy people, so that we can: Please refer to job description for detailed eligibilty criteria Join our team and we'll provide you with the support you need to deliver and succeed. This is an unmissable opportunity to join a diverse and supportive workplace where staff feel valued. #ChooseScreening
Customer Assistant
Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn €450+ per week as a Customer Assistant on our standard 30 hour contract.You’ll work across different shift times, on varied tasks and with different colleagues.What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store. Shift Patterns: • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl! • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues• Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day What you'll do • Interacting with the customer in a pleasant, friendly and helpful manner• Ensuring stock loss controls are followed in all areas of the store • Maintaining store and external cleanliness and hygiene standards• Following freshness and rotation principles• Ensuring all waste is managed correctly• Assisting in the stock count process What you'll need • A can-do attitude and excellent customer service skills• The willingness to go the extra mile for our customers• To be responsible and reliable• To enjoy working in a fast-paced, varied environment• A good team player• Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude What you'll receive We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl Year 1 • Basic Rate €15.10• €18.88 (Unsocial Hours) • €22.65 (Overtime/Sundays) • €30.20 (Bank Holiday) Year 2 • Basic Rate €15.70 • €19.63 (Unsocial Hours) • €23.55 (Overtime/Sundays) • €31.40 (Bank Holiday) Year 3 • Basic Rate €16.40 • €20.50 (Unsocial Hours) • €24.60 (Overtime/Sundays) • €32.80 (Bank Holiday) Year 4 • Basic Rate €17.40 • €21.75 (Unsocial Hours) • €26.10 (Overtime/Sundays) • €34.80 (Bank Holiday) Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Assistant Director Of Nursing | Community Connect
Assistant Director of Nursing – Community Connect · 1.0WTE (37.5) · Temporary specified purpose (approx. 24 months) contract · H.S.E. funded · Based in Harold’s Cross, and/or other locations where deemed appropriate by the service The overall high-level purpose of the job is to: · Be a leading part of the (CC/CMS) project team that will deliver an electronic patient management system for the service and will support the post go-live structure in the project. · Ensure that the organisation achieves maximum benefits from the investment of a Clinical Management System, · Facilitate overall project success and encourage user adoption. · Undertake responsibility for reviewing the current Patient Administration Systems and ensuring that the best of the current system is incorporated in the new CMS. · Be responsible for ensuring that any required additional functionality is properly documented and discussed and properly represented in the new CMS. · The ADON (CC/CMS) will endeavour to streamline processes, documentation, policies and procedures across all services and to support the efficient use of CMS to improve the patient journey. · Work with our collaborators and the system vendor throughout the process. · Collaborate with all Clinical Teams during implementation Process. · The ADON (CC/CMS) should have a strong focus on integrating and improving healthcare through the use of technology, while also leading nursing services in this change project and ensure patient centred care is provided. The role involves project management, strategic planning, education and collaboration with internal and national stakeholders. · The post holder will lead in the implementation of a digital solution that enhances quality and safety in healthcare delivery Essential Requirements Qualifications: · Registered, or are eligible for registration, in the General Nurse Division, and other divisions as relevant to the specific service, of the Register of Nurses and Midwives, as appropriate, maintained by the Nursing & Midwifery Board of Ireland [NMBI] (Bord Altranais agus Cnáimhseachais na hÉireann). · Wide general nursing experience and proven leadership qualities. Experience: · At least 2 years’ experience and a qualification in Specialist Palliative Care. · Candidates must possess the requisite clinical, leadership, managerial and administrative knowledge, and ability for the proper discharge of the duties of the office. · Excellent understanding of clinical governance, service planning, service provision and resource management. · Successful track record of delivering change programmes. Other: · Eligibility to work in Ireland Desirable Requirements Experience: · Previous experience in the role of Clinical Nurse Manager. · Experience in leadership and creating professional relationships within the organisation and nationally. · Experience delivering on projects/strategies/transformational projects · Strong leadership and interpersonal skills with a commitment to service delivery · Ability to coach and mentor colleagues Informal enquiries for this recruitment panel advertisement are most welcome. Please contact Geraldine Tracey | Director of Nursing & Quality, Our Lady’s Hospice & Care Services | (01) 4068700 | GTracey@olh.ie Or Carol Phelan | CMS Project lead and Change manager | (01)4912574 | cphelan@olh.ie A detailed Job Description & Person Specification can be downloaded below or by contacting the HR Department | hr@olh.ie | (01) 491 2594. Latest date for receipt of applications is 12 PM on Monday 21stJuly 2025. Our Lady’s Hospice & Care Services is an equal opportunities employer and supports a smoke free environment.
Senior Product Manager, Customer Success Product Group
HubSpot’s Customer Success Product Group is equipping post-sales teams with everything they need to retain and grow their customers, without adding another system to their tech stack. To date, the Feedback Management team has focused on building foundational tools that help our customers collect and act on feedback — addressing gaps in functionality and enabling basic insight workflows. Now, we’re ready for more. We’re looking for a Senior Product Manager to lead this team into its next chapter: transforming raw customer feedback into actionable intelligence that helps Customer Success Managers (CSMs) do what they do best — drive retention, growth, and customer happiness. This role is ideal for a senior product manager who thrives on iteration and the early stages of a product lifecycle, lives and breathes customer empathy, and stays actively learning. You’ll help our customers shift from simply gathering data to surfacing the right signals — the insights that tell CSMs which customers are thriving, which are at risk, and where to focus next. In this role you’ll get to: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Apprentice Service Advisor
About The Group: Joe Duffy Group is Ireland’s leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role. Requirements: To be the focal and experienced point of contact for Audi customers requiring servicing or repair to their vehicles. Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times. To manage all service telephone and walk-in enquiries on behalf of the dealership. Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Calculate workshop capacity insuring that all details are entered onto the service workshop loading system. Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. Understand and adhere to manufacturer brand service requirements. Maintain safe working practices and abide by the working rules and standards of the dealership. Maintain product knowledge on the full Audi range. Maintain relevant systems ensuring accuracy at all times. Likely to be/have: Impeccable appearance and well presented to work in a corporate environment. Good oral & written communication skills Excellent organisational skills Able to record accurately all relevant details Ability to 'up sell' additional work / accessories An ability to absorb and understand technical data and explain it to our customers as required A full, clean driving licence is an essential requirement for this role We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including: Employee Assistance Programme Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 20 days annual leave PRSA This is a Trainee role and Joe Duffy Group have a comprehensive training program in place which is tailored to suit individual's needs, and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in Aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training. Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade. If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today! Note: A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Training Specialist - Customer Support
Responsibilities About the Team We are seeking a talented Training Specialist to build, optimize and cascade our training materials, e-learning process as well as monitor and control and training quality and efficiency in order to improve overall customer support satisfaction. As a dedicated Training Specialist, you will be working very closely with peering and XFN teams in terms of Pillar QA Team, Partnership Management Team, Business Insights Team, SOP Team, or even Product Team to build and refine comprehensive e-learning procedures, training quality and efficiency measurement with a global benchmarking standard. Key Responsibilities: - Training Delivery: - Ensure consistency in service delivery by training employees to follow established procedures, policies and best practices to achieve high quality User/Creator experience - Design, develop, and deliver various training materials, including online courses, workshops, e-learning modules, and instructional guides to meet the needs of the customer support team - Conduct train-the-trainer, e.g. BPO trainers; as well as new hire training on queues/workflows, systems, and soft skills - Develop comprehensive materials to provide refresher courses, upskilling, process updates, new SOP roll-out and continuously assess the effectiveness of training materials through participant feedback, assessments, and performance metrics. Use insights to identify areas for improvement and update content accordingly to meet the evolving needs of the team. - Training Program / Project Management: - Manage end-to-end training programs, and work with QA, TLs and relevant XFNs to develop and deploy E-learning solutions efficiently - Partner with QA, TLs and relevant XFNs to address skill gaps, identify training needs for LOB business plans, and implement solutions to improve performance and achieve business metrics targets. - Continuous Improvement: - Continue to refine the E-Learning process. Identify trends in training effectiveness, including areas of improvement based on feedback and performance data. Continuously enhance training processes to increase efficiency, engagement, and knowledge retention. - Lead continuous improvement initiatives. Identify process and workflow gaps, training tools, root causes, and drive enhancements through data, trends, and partner collaboration, building a plan and ensure execution in partnership with XFNs. Qualifications Minimum Qualifications: - Bachelor’s degree in Business, Operations, or a related field, or equivalent experience. - At least 3 years of experience in training field with minimum 1 year of training program handling experience. - Must have e-learning experience such as training through an e-learning platform, compiling e-learning materials or PKT (product knowledge testing) build up. - Excellent communication skills with strategical thinking, able to think out of box, dare to come out and initiate new ideas and tactics. - Strong analytical and problem-solving skills, with the ability to derive insights from data to drive actionable decisions. - Strong multitasking and prioritisation skills. Preferred Qualifications: - 2+ years in handling / managing global level training projects or programs. - Possessing knowledge of e-learning platforms with good training efficiency & quality track records. - Any knowledge or experience in e-learning operations or workbench platform build-up will be a strong advantage.
Customer Experience Leader
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.... CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
Service Desk Officer
Purpose of the Role The primary function of the Service Desk Officer (Grade V) is to deliver effective, high-quality IT support by managing escalated Level 1, Level 2, and On-Site tickets while providing advanced technical assistance across key systems including Office 365, Active Directory, Azure, Intune, and ServiceNow. This role serves as a key technical resource within the Service Desk team, supporting the resolution of complex issues that require in-depth troubleshooting, technical insight, and collaboration with other ICT teams to ensure continuity of services. The Service Desk Officer will provide on-site technical support on a rotational basis, transitioning from L1/L2 duties to the on-site team to gain practical hospital experience, build relationships with clinical and administrative teams, and ensure issues requiring physical presence are resolved efficiently while maintaining a strong understanding of hospital operational needs. The Service Desk Officer will act as a mentor to junior staff, providing guidance, training, and feedback to build team capability and ensure consistent adherence to best practices. The role involves contributing actively to knowledge sharing by developing and maintaining technical documentation, knowledge base articles, and user guides to improve first-time resolution rates and empower end-users. In addition, the Service Desk Officer will drive and support continuous improvement initiatives within the Service Desk by identifying recurring issues, analysing trends, and recommending process enhancements that improve efficiency, service quality, and user satisfaction. The officer will collaborate closely with application, infrastructure, and project teams to support the delivery of new technologies and ensure a seamless transition of new services into operational support. A strong customer focus, proactive problem-solving, and the ability to manage competing priorities in a fast-paced healthcare environment are essential to this role, ensuring the delivery of timely, accurate, and user-friendly support that aligns with service level agreements and organisational objectives. Essential Criteria: • Education: Bachelor’s degree in computer science, Information Technology, or a related field preferred. Relevant certifications such as ITIL, Microsoft, or CompTIA are considered an asset. • Experience: Minimum of 3 years in a Service Desk or IT Infrastructure role, ideally within an enterprise or healthcare environment. • Technical Skills: Strong working knowledge of Windows operating systems, Office 365, networking concepts, and commonly used enterprise applications. Hands-on experience with service management platforms and remote support tools, particularly the ServiceNow ticketing system. • Communication and Soft Skills: Excellent problem-solving abilities with strong verbal and written communication skills. Demonstrated interpersonal skills and a customer-first approach to support, capable of working effectively with a wide range of users. • Organisational and Personal Effectiveness: Proven ability to manage multiple tasks in a high-pressure environment while maintaining attention to detail. Capable of prioritising work and delivering results within defined service levels. Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria. * Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter. The closing date for submissions of CV’s and cover letter is 27th July by 23:45. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Niall Bodie on niall.bodie@childrenshealthireland.ie or Steven.OShaughnessy@childrenshealthireland.ie For other queries relating to this recruitment process, please contact Taurai Machuwe at recruitment@childrenshealthireland.ie PLEASE NOTE: CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey. It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date. Below, you’ll find the list of commencement dates for 2025.
