Chocolate Tasters and Customer Service Specialist Wanted

Calling all Chocolate Lovers – we just found the best job ever, Chocolate Tasters!! Only catch is that this role is in Berkshire…but don’t fret, there’s also a job going in Coolock, Dublin with the same company for a Customer Service Specialist if you want to get close to the chocolate!

1. Chocolate Tasters

Purpose of the Role 

Our Chocolate Tasters are key in helping Mondelez perfect and launch an entirely new product all over the world by tasting and providing feedback just like our consumers. You will work alongside approximately 11 Chocolate Tasters and a panel leader; sharing opinions and collaborating with others to reach an agreement on taste. No experience is required as full training will be provided to develop your taste buds and the specific vocabulary required to communicate your opinions. 

Please be aware that this is a part time position with positions available to work either 7.5 hours Tuesday-Thursday 12.15pm-2.45pm; 8 hours Monday-Thursday 3pm-5pm or 8 hours Monday-Thursday 10am-12pm on a weekly ongoing basis.

Main Responsibilities

• Be able to taste chocolate products and give objective and honest feedback
• Work within a team of panelists to share opinions and collaborate to reach an agreement on taste
• Use a clearly defined vocabulary to describe products and aid in the discrimination between products
• Be consistent in the results given
• Know the ethical and legal compliance responsibilities of the position; raise questions and concerns when faced with an ethical or compliance issue; apply integrity in all aspects of professional conduct

Qualifications

Candidate Requirements

• A passion for confectionary and taste buds for detection
• Honesty when it comes to giving opinion
• Eager to try new inventive products
• A communicative personality to build great relationships with your panel
• A firm grasp of the English Language 

Apply here.

2. Customer Service Specialist

Description

What makes working at Mondelēz International so special? Many things. The iconic brands and global nature of our business. The continuous innovation and endless opportunities to grow. The chance, each and every day, to put a smile on people’s faces. We’re the world’s leading maker of Chocolate, Biscuits, Candy and Gum with billion-dollar brands like Cadbury, Milka, Prince and Oreo and we now have an exciting opportunity to join our team. 

The Role:

With specific responsibility for an assigned group of Mondelez customers, the Customer Service Specialist will own the Order to Delivery process with focus on service excellence. Key daily focus is order management from capture to planning and delivery. 

Key Responsibilities:

• Manage orders from stock fulfilment to delivery.
• Ensure that all day to day customer related activities are dealt with in a courteous, accurate and timely manner. 
• Manage escalations for complaints / disputes for all customers, handle and resolve issues to ensure maximum customer satisfaction. 
• Work with local Commercial teams and 3rd parties to maximise customer experience.
• Contribute to reporting process for Customer and Internal analysis
• Attend customer review meetings.

Qualifications

Key Requirements:

• SAP order entry experience key.
• Awareness of FMCG Industry
• 3rd Level Qualification – Diploma Level, preferred
• Good knowledge of Microsoft Office
• Previous Customer Service/Account Management/Order Entry or similar experience
• Previous Customer Facing Role Languages:
• Fluent English written and spoken

We pride ourselves on having a high performing and collaborative culture where we offer support and development to enhance your career and develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful International business that offers financial rewards and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme.

Apply here.